Goettl Home Services Privacy Policy and Terms of Service

Last Updated: June 2024

Goettl Home Services, LLC, and our subsidiaries Las Vegas Peach, LLC, Peach Home Services, LLC, Austin Air Services LLC, and Phoenix Peach LLC, (“Goettl”, “we” or “us”) provide air conditioning, heating and plumbing services and products. This Privacy Policy applies to information we collect from or about you, including when you visit or use our website, and other online products and services that link to this Privacy Policy, contact customer service, request a technician to visit your home or business, or otherwise interact with us (collectively, our “Services”).

We may change this Privacy Policy from time to time.  If we make changes, we will notify you by revising the date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification).  We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

COLLECTION OF INFORMATION

Information You Provide to Us

We collect information you provide directly to us.  For example, you share information directly with us when you fill out a form, schedule an appointment, make a purchase, request customer support, request a technician at your home or business, or otherwise communicate with us.

Other Information We Collect When You Interact with Us

When you access or use our Services or otherwise transact business with us via our website, we automatically collect information about your activities.

• Information Collected by Cookies and Similar Tracking Technologies:  We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you.  Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits.  Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. 

Information We Collect from Other Sources

We may also obtain information about you from other sources.  For example, we may collect information about you from mailing list providers and other third-party sources.

Category of Personal Information	Types of Personal Information Collected	Source of Personal Information	Business Purpose of Collection of Personal Information
Identifiers	Name, email address, postal address, phone number, and any other information you choose to provide in relation to our Services.	Directly from you, third-parties responsible for marketing, cookies and other online tracking technologies.	Identification, providing our Services, marketing new Services, compliance with our legal and/or regulatory obligations.
Internet, computer, or other similar network activity	Information about how you access our website, including data about the device and network you use, your hardware model, operating system version, IP address, unique device identifiers, browser type, access times, pages viewed, links clicked, and the page you visited before navigating to our website.	Cookies and other online tracking technologies.	Identification, providing, maintaining, and improving our Services.
Commercial Information	Transaction information, including the Services you purchase, service price, and date and location of the Services.	Directly from you.	Identification, providing our Services, marketing new Services, compliance with our legal and/or regulatory obligations.
Financial Information	Credit card and other payment information.	Directly from you.	Providing our Services, compliance with our legal and/or regulatory obligations.
Inferences	We may derive information or draw inferences about you based on the information we or our partners collect. For example, we may make inferences about your location based on your IP address or infer that you are looking to purchase certain products based on your browsing behavior and past purchases.	Directly from you, third-parties responsible for marketing, cookies and other online tracking technologies.	Providing, maintaining and improving our Services, marketing our Services to you, compliance with our legal and/or regulatory obligations.

USE OF INFORMATION

As outlined in the table above, we primarily use the information we collect from and about you to deliver, maintain, and improve the Services you request and customize your experience with us.  We also use the information we collect to:

• Process transactions and send you related information, including confirmations, receipts, invoices, and customer experience surveys;
• Send you technical notices, security alerts, and support and administrative messages and to respond to your comments, questions, and to provide you customer service;
• Communicate with you about products, services, and events offered by Goettl and others, and provide news and information we think will interest you (see Your Choices below for information about how to opt out of these communications at any time);
• Monitor and analyze trends, usage, and activities in connection with our website;
• Advertising and Analytics section below;
• Detect, investigate and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, and protect the rights and property of Goettl and others;
• Debug to identify and repair errors in our website;
• Comply with our legal, regulatory, and financial obligations; and
• Carry out any other purpose described to you at the time the information was collected.

SHARING OF INFORMATION

We do not sell your personal information; however, we may share personal information in the following circumstances or as otherwise described in this Privacy Policy:

• With vendors, service providers, and consultants that access personal information in order to perform services for us, such as companies that assist us with web hosting, payment processing, third-party financing, fraud prevention, customer service, and marketing and advertising;
• With our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests;
• In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
• Between and among Goettl and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership;
• In response to any of our legal, regulatory or judicial obligations; and
• With your consent or at your direction.

ADVERTISING AND ANALYTICS

We allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile apps.  These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of our website and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information.  This information may be used by Goettl and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our website and other websites, and better understand your online activity.  For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.

We also work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Facebook and Instagram). As part of these ad campaigns, we or third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you advertising that is customized to your interest. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

RETENTION OF PERSONAL INFORMATION

We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure, including implementation of such security measures as may be required by applicable law. No information system, however, is completely secure, so we cannot guarantee the absolute security of your personal information. Additionally, we are not responsible for the security of information you transmit to the Company’s sites over networks that we do not control.

YOUR CHOICES

Cookies

Most web browsers are set to accept cookies by default.  If you prefer, you can usually choose to set your browser to remove or reject browser cookies.  Please note that removing or rejecting cookies could affect the availability and functionality of our website.

Communications Preferences

You may opt out of receiving text messages or promotional emails from Goettl by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

YOUR CALIFORNIA PRIVACY RIGHTS

The California Consumer Privacy Act or “CCPA” (California Civil Code Section 1798.100 et seq.) affords consumers residing in California certain rights with respect to their personal information. If you are a California resident, this section applies to you.  

Your Consumer Rights

Certain rights with respect to your personal information may be available to you. These may include:

• Right to Know:  The right to request that we disclose information about our collection and use of your personal information about you, including:
  • Categories of personal information we collect;
  • Categories of sources for the personal information we collect;
  • Our business or commercial purpose for collecting personal information;
  • The categories of third parties with whom we share that personal information; and
  • The specific personal information we have collected about you.
    
• Right to Access and Portability:  The right to confirm whether we are processing personal information about you and to obtain a copy of such personal information we have collected about you, and, where required by law, obtain a copy of such personal information in a portable and, to the extent technically feasible, readily usable format.
   
• Right to Delete:  The right to request we delete personal information provided to or obtained by us about you, subject to certain exceptions and to the extent required by law.
  
• Right to Correct:  The right to request we correct inaccuracies in personal information, taking into account the nature and purposes of the processing of personal information. 
  
• Right to Limit Use and Disclosure of Sensitive Personal Information:  The right to request we limit our use and disclosure of sensitive personal information to certain purposes permitted by law and/or revoke consent to our processing of your sensitive personal information.
  
• Right to Opt-Out:  The right to opt-out of certain types of processing of personal information, including:
  • To opt-out of the ‘sale’ of personal information or sharing or use of personal information for targeted advertising.
  • To opt-out of any processing of personal information for purposes of making decisions that produce legal or similarly significant effects.

You may make requests related to these rights by calling 855-888-1778 or emailing [email protected].

Verifying Your Request

Only you, or a person that you authorize to act on your behalf, may make a request related to your personal information. Your request must be verifiable before we can fulfill such request.

Verifying your request will require you to provide sufficient information for us to reasonably verify that you are the person about whom we collected personal information or a person authorized to act on your behalf.

We will only use the personal information that you have provided in a verifiable request in order to verify your request. As stated above, we cannot respond to your request or provide you with personal information if we cannot verify your identity or authority.

Please note that we may charge a reasonable fee or refuse to act on a request if such request is excessive, repetitive or manifestly unfounded.

If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. If you are an authorized agent seeking to make a request, please contact us.