When to Repair or Replace Your Air Conditioning System: Key Factors to Consider
Your air conditioning system can be costly, but it’s a huge investment in your home’s comfort and energy efficiency. Yet, with proper care and maintenance, your air conditioner can last a good 10 to 15 years, depending on the model.
However, as your system ages, it may develop problems ranging from minor repairs to components you need to replace. As the repair bills stack up, you may wonder if repairing or replacing your system is more cost-effective. Here are some key considerations to make the best decision for your home and wallet.
Your AC Unit’s Age
With proper care, an air conditioner’s lifespan is between 10 and 15 years. Routine maintenance, at least once a year, can keep your unit running efficiently and maximize its lifespan. While you may have a warranty, they typically expire after two years.
However, your AC will age beyond what routine maintenance can fix at some point. If your unit is 11 years old or older and you’re experiencing frequent problems, it may be best to upgrade your system.
If your AC unit is less than 11 years old and well maintained, a repair may extend its life a few more years.
The Extent of Repairs
No matter how well you care for your unit, it will experience some wear and tear over the course of a cooling season—particularly in hot climates like the Southwest. AC units that constantly run and sustain cooler temperatures throughout the day and night undergo more stress than units that are only used occasionally, leading to more frequent repairs. Some repairs are minor, while others may be extensive and pricey.
The repair is the best choice if you need minor repairs, such as loose, cracked, or broken ductwork, a clogged drain line, or an electrical problem like faulty wiring. You can enjoy your system for years to come for just a small investment.
However, major repairs, such as a damaged blower motor, compressor, or condenser coil, can quickly add up. Extensive repairs to these components may warrant an upgrade rather than a repair.
The Cost of Repairs
If you have a newer unit that needs repairs—even expensive ones—it doesn’t make financial sense to upgrade to a new one. For a few hundred dollars, you could fix the problem and enjoy your AC unit for the better part of a decade or longer.
However, some repairs can meet or exceed the cost of a new unit. That’s when it makes sense to evaluate your options. A good rule to follow is to get the repair if it is less than 50% of the cost of a new unit and still under warranty. If it’s more than 50% of the cost of a new unit, consider upgrading.
If you’re a Goettl Smart Sadie member, you can maximize your repair investment by applying up to $2,500 of today’s repair costs to your future AC upgrade! Explore our membership plans.
The Efficiency of the Unit
The efficiency of your AC should be a major factor in your decision to repair or replace it. Older units are inefficient for several reasons, including outdated technology, the toll of age, and wear and tear. Even with unused units, the newer model will be much more energy efficient than an older model, leading to more savings on your energy costs.
How can you tell if an AC system is efficient? AC energy efficiency is measured by the Seasonal Energy Efficiency Ratio (SEER) rating. As of 2023, new air conditioners must have a SEER rating of at least 14 in the northern states and a SEER rating of 15 in the southern states. If your older air conditioner has a SEER rating under 10, consider replacing it with something more efficient. An upgrade from SEER 9 to SEER 14 can reduce your energy consumption by more than 35%.
Another feature to look for is the ENERGY STAR® certification. The Environmental Protection Agency (EPA) established this program in 1992 to promote more energy-efficient products, including air conditioning. If a product has the ENERGY STAR® logo, it’s recognized for its category’s highest level of efficiency.
The Frequency of Repairs
Repairs for an aging AC unit can be costly and frequent, disrupting your home routine and putting a dent in your wallet. If you’re dealing with a new problem seemingly every time you finish fixing another, there’s less expense and hassle if you spring for a new unit.
Generally, two or fewer repairs over the past 10 years are normal and reasonable. If you have experienced three or more repairs over the past 10 years, your system is rapidly declining and should be replaced.
The Size of the Unit
The size of your AC unit greatly impacts your home’s comfort and energy costs. Some homeowners mistakenly believe getting a bigger unit will keep their home cooler and more comfortable, but that’s far from the truth.
When you have an oversized AC unit, it has to cycle on and off more frequently to reach your desired temperature, called “short cycling.” This not only strains the system and increases your energy bills, but each cycle is incomplete. The unit can’t remove the humidity from the space, leading to condensation and a muggy feeling.
Conversely, an undersized unit has to work much harder than it should to cool your home. This increases the stress and wear and tear over time, leading to a shortened lifespan, frequent repairs, and a possible premature breakdown.
If your system isn’t the proper size for your home, it’s best to upgrade it. The upfront cost will pay off in better cooling, fewer repair bills, more efficiency, and lower energy costs over the unit’s lifetime.
Tax Incentives for Energy-Efficient AC Upgrades
If you’re considering a new air-conditioning system, there’s no better time than now. Under the Inflation Reduction Act (IRA), the federal government incentivizes energy-efficient home improvements by offering tax credits for qualifying upgrades under the 25C program.
While the tax credit can vary, you may be eligible for up to 30% of the project cost—up to $600 maximum—for high-efficiency air-conditioning upgrades. Be sure to discuss your eligibility and incentives with a tax professional.
Learn more about the IRA and 25C incentives.
Is It Time for an Upgrade?
It can be challenging to decide whether to upgrade your air-conditioning system instead of paying for repairs. While these guidelines can help, it’s best to consult a trusted HVAC technician to evaluate your system’s condition and walk you through all your options, including repair and replacement options that will work best for your home, family, and budget.
Is it time for an AC upgrade or Rejuuuvenation®? Goettl can help! Contact us today to schedule your consultation!
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Testimonials
What Our Customers Say About Us
Based on 43069 reviews
Clifford V.
The tech sent out was very knowledgeable and communicated well and showed what was needed and did not try to oversell any service. Price was reasonable for what was needed. Very satisfied.
Martin P.
We had a service call today to check out our plumbing which was part of our total review plan we have with Goettl. Our technician Mr Denny was on time. He did a thorough job checking all our plumbing fixtures and water heater. He fixed a clogged drain. He was very knowledgeable
As usual we are very satisfied with Goettl
As usual we are very satisfied with Goettl
Ron L.
The tech Robert was excellent. He checked every valve, every drain, checked my water softener and did some maintenance on my tank less water heater. All through this he was explaining all that he did. Great job Robert.
Barbara C.
Jarod was so very clear in explaining what was happening to cause my heater to stop heating. He is very knowledgeable and friendly. He repaired the issue and took the time to show me what he had done. Jarod took the time to listen and not once did he ever made me feel that it was that I needed to buy a new unit. He rather shared that he will be available to assist when it is that I can proceed with some other repairs. I truly appreciate how Jarod was so very professional. He represented the company very well.
Valerie G.
My Technician Christian A. saved my life! He arrived promptly and was very friendly and professional. I thought I broke a few things and he assured me it was not broken and repositioned the sensor and checked my whole unit while he was here.
Linda B.
My service with Gustavo was excellent, as all my service with Goettl has always been. He was very quick and efficient and in and out in no time! I'm always happy to recommend you guys to others!! Thank you!
Irene C.
I cannot recommend Geo with Goettl Plumbing highly enough! From the moment he arrived, he was an absolute pleasure to have in our home. He was incredibly friendly, professional, and put us at ease immediately.
We had a concerning plumbing issue, and Geo was able to diagnose the problem with impressive speed and accuracy. What I really appreciated was that he took the time to clearly explain what was wrong, showed me what he was looking at, and gave me honest, practical advice on the best solution.
He had the issue resolved in no time at all. The whole experience was seamless, from the quick scheduling to the efficient and high-quality work. It’s so refreshing to find a technician who is not only a master of his craft but also a genuinely kind and trustworthy person.
A huge thank you to Geo and the entire team at Goettl. You have a customer for life! If you need a plumber, ask for Geo—you’ll be in the best hands
We had a concerning plumbing issue, and Geo was able to diagnose the problem with impressive speed and accuracy. What I really appreciated was that he took the time to clearly explain what was wrong, showed me what he was looking at, and gave me honest, practical advice on the best solution.
He had the issue resolved in no time at all. The whole experience was seamless, from the quick scheduling to the efficient and high-quality work. It’s so refreshing to find a technician who is not only a master of his craft but also a genuinely kind and trustworthy person.
A huge thank you to Geo and the entire team at Goettl. You have a customer for life! If you need a plumber, ask for Geo—you’ll be in the best hands
Irene C.
I cannot recommend Geo with Goettl Plumbing highly enough! From the moment he arrived, he was an absolute pleasure to have in our home. He was incredibly friendly, professional, and put us at ease immediately.
We had a concerning plumbing issue, and Geo was able to diagnose the problem with impressive speed and accuracy. What I really appreciated was that he took the time to clearly explain what was wrong, showed me what he was looking at, and gave me honest, practical advice on the best solution.
He had the issue resolved in no time at all. The whole experience was seamless, from the quick scheduling to the efficient and high-quality work. It’s so refreshing to find a technician who is not only a master of his craft but also a genuinely kind and trustworthy person.
A huge thank you to Geo and the entire team at Goettl. You have a customer for life! If you need a plumber, ask for Geo—you’ll be in the best hands
We had a concerning plumbing issue, and Geo was able to diagnose the problem with impressive speed and accuracy. What I really appreciated was that he took the time to clearly explain what was wrong, showed me what he was looking at, and gave me honest, practical advice on the best solution.
He had the issue resolved in no time at all. The whole experience was seamless, from the quick scheduling to the efficient and high-quality work. It’s so refreshing to find a technician who is not only a master of his craft but also a genuinely kind and trustworthy person.
A huge thank you to Geo and the entire team at Goettl. You have a customer for life! If you need a plumber, ask for Geo—you’ll be in the best hands
Elizabeth H.
Matthew did a great job today! Very kind & informative. He reviewed the work he did while in our home & gave clear explanations regarding the health of our AC. Thanks for everything Matthew.
Sheila N.
Excellent service, professional Jonathan quickly identified the issue with my home thermostat and central system overflow sump problem. Available same day when contacted. Definitely taking up a membership. Goettle recommended to me & I highly recommend this company, as well.
Allix J.
We had amazing service today with Jesus Gloria. We had our rejuvenation services and he was able to give us an entire breakdown of the system and any issues we had. Amazing customer service! We got very good rates and ended up getting a newAC unit. Jesus helped us get the best deal possible in an efficient manner.
We had Edgar come out to inspect our new home today and he did a very thorough inspection. He made sure the unit was checked so when the warranty company comes out we have all information possible. Amazing customer service and very personable
Edgar came back after a warranty inspection was done on the home by the install company. He found errors and was amazing at documentation of the issues. If I could give more than 5 stars I would.
Peter and Josue came out today to do an additional check on our unit with humidity issues. The weather was not conducive to having the outdoor pressures checked and they were very thorough with an interior check. Very professional and knowledgeable.
Tyler b was very professional today and gave great recommendations for upkeep of our unit in
We had Edgar come out to inspect our new home today and he did a very thorough inspection. He made sure the unit was checked so when the warranty company comes out we have all information possible. Amazing customer service and very personable
Edgar came back after a warranty inspection was done on the home by the install company. He found errors and was amazing at documentation of the issues. If I could give more than 5 stars I would.
Peter and Josue came out today to do an additional check on our unit with humidity issues. The weather was not conducive to having the outdoor pressures checked and they were very thorough with an interior check. Very professional and knowledgeable.
Tyler b was very professional today and gave great recommendations for upkeep of our unit in
Chris U.
Had Goettl come to my house to give an estimate on adding insulation to my attic. They were on time and did a thorough inspection to put together the estimate. JR. was very professional and answered all my questions
shawna S.
So far so good. Still working on the issue but it is getting worked on. I always use y’all for all plumbing and air/heat issues. Always easy, friendly and thorough
sheel P.
Alex Nelson was really good at checking, explaining sequence of events, work being done and worked with us to help clean out the outside unit that was cluttered with leaves and debris. He also replaced the UV light which went out and explained issue with timers etc which was beneficial.
Highly recommend Goettl
Highly recommend Goettl
N C.
Alex Nelson, your HVAC specialist, professional and shared knowledge without delay. Took the time to explain thoroughly our options. Truly an asset to your company!
Daniel Z.
Richard came by and solved our clogged drain problem in an affordable and quick fashion. He took the time to explain in detail and set us up for future assistance if necessary.
They had the right solution in my time of need. I'll be returning for future services, no doubt.
They had the right solution in my time of need. I'll be returning for future services, no doubt.
Almarosa F.
Jr was awesome. I truly appreciate his respectful response with a Beautiful character. He took his time to explain what was going on with the system. To have respectful hard working men in this ugly world that no longer shows respect to one another in the street or even in a grocery store. Thank you Jr.
Donna M.
Irwin. Luna was professional and efficient. He explained everything. And not pushy. I appreciated the time he spent showing g and explaining everything to me
Al B.
Michael Gardner did a thorough and professional tune-up of our Bosch unit. He's very knowledgeable on this unit. I will be requesting Michael by name in the future.
Rick A.
Had Goettl come out for a leak in laundry room. Ford arrived and was able to tell us where the leak was coming from. He was awesome and super knowledgeable. Again Goettl hit it out of the park. Thanks Ford and Goettl.
Rae-Rae L.
5 stars the guy could not have been any more friendly.Explanatory by all means was excellent and a lot of help throughout the whole ordeal.Thanks again.
Scott W.
Ivan F. did a fantastic job with ensuring our HVAC system will be in prime condition. Very personable, professional, and efficient. His expertise was greatly appreciated.
Shannon
Our experience was great with everyone we worked with. From Deano who initially came out because we had no heat to working with Mike after we decided replacement of such an old system was our best decision to Nick’s installation. They had to do a lot of work due to our old system not being wired or insulated properly. He spent a long time making sure everything was down right. We appreciate the speed in getting things installed with it being a holiday week as well. We are very happy with everything and everyone’s worked with.
Odette M.
I’m so very glad I found Mr. Colby to have my heating checked.
He was my technician from another company. I’m always happy with his service that’s why I’m following him.
Thank you Colby , you are the best technician I’ve ever had .
I really do appreciate your work!!
He was my technician from another company. I’m always happy with his service that’s why I’m following him.
Thank you Colby , you are the best technician I’ve ever had .
I really do appreciate your work!!
Paul W.
Jarrett Serna from the Goettl Team swung by today to do a pre inspection for my HVAC duct cleaning.. While he was here he replaced my filters for me and also recommended the blower motor be cleaned, as it has never been done. Thanks Jarrett and the rest of the Goettl Team for being "the right people for the job"
Hector L.
The technician that was sent out was Frank S.
He arrived promptly and was very professional.
We are first time customers and from now on we are calling Goettl for all our plumbing needs.
Thank You.
He arrived promptly and was very professional.
We are first time customers and from now on we are calling Goettl for all our plumbing needs.
Thank You.
Barb H.
Parker was wonderful he explained everything very clearly and took lots of pictures. He was very friendly and easy to talk to and answered all our questions.😊
Michael V.
Very pleased with the service I received from Goettl A/C and Plumbing. Technician was very professional and polite. He explained everything he did and /or found with my a/c unit.
Donna C.
We needed to find a noise when the heater came on and Ian found it, so we can sleep better now knowing it's wasn't a leak.
Andrew came in and unclogged the bathroom sink and cleared out the line . We used the Smart Sadie program for it.
Thanks Andrew and Ian and Goettl!
Andrew came in and unclogged the bathroom sink and cleared out the line . We used the Smart Sadie program for it.
Thanks Andrew and Ian and Goettl!
Maria M.
Great experience total care with RUDY he was amazing I loved that we got every option he took pictures and actually showed us all of our photos on how our previous system was, so glad we are getting a new system with this company!
Ariana S.
Andrew was professional, knowledgeable and really went above and beyond to ensure our unit was functioning properly. His expertise in diagnostic testing revealed a rare but fixable problem, and thankfully he did-because with just two days until we host Thanksgiving, Andrew and the Goettl team really saved the holiday! Customers for life.
Hilda S.
Brandon C was very professional and delivered great service. He was very knowledgeable and provided excellent explanations of the work done and recommended service needed.
Gloria Forbes W.
Justin and Colton did a thorough job checking and testing the water levels/systems during my annual plumbing maintenance period. I really appreciate them walking through every area (inside and outside) my home! Very knowledgeable, respectful and smart young professionals! Great job fellas!!
Daniel S.
I had Frank S come over to the house to check on a little leak I was concerned with after noticing a wet spot in a patch of dirt. He came in, showed me what was wrong and fixed it really quick. A great guy, knowledgeable and provided a great service. Definitely recommend!
Brytfirth H.
Parker was awesome. Even my cat liked him! He took a lot of pictures and explained what we were seeing and what our options were. He didn't try to upsell us. He presented our options very clearly and we made the decision.
Carol M.
They did an absolutely fantastic job of fixing my leaks and giving me a much better system of water flow!!!! Very professional, polite and courteous to me as well....
Cam N.
Kalif Silva-Giersdorf performed a scheduled maintenance on my furnace on 01 Dec 2025, during the 8AM–10AM appointment window, and he did an outstanding job. He was very detailed in his work and explained every step along the way. He also made thoughtful recommendations and clearly explained why they were important to consider.
Overall, an awesome tech. I would love for him to be my designated technician for any future service calls for my AC unit. Thank you for a wonderful experience!
Overall, an awesome tech. I would love for him to be my designated technician for any future service calls for my AC unit. Thank you for a wonderful experience!
Teri W.
Goettl has provided multiple systems for my home over the past few years. JR just completed a repair on my AC and he (as typical for Goettl techs) was friendly, knowledgeable, and efficient.
Wayne A.
Zackery arrived at my home very early into the window I was given. He explained what he was going to do, then afterwards explained what he found and any issues.
I’m very happy with the seamless experience.
I’m very happy with the seamless experience.
Pat L.
Brandon was an exceptional service technician. Very mindful of every aspect of my system. He checked everything and showed me pictures of the inside of the system. I recommend this man for service.
Jane B.
Yesterday we had our heat pump unit serviced by Parker M. He was conscientious, friendly, got right to work. He updated and explained things throughout the process. We did have to get some extra work done, but it was needed and he was very good at explaining the situation. We highly recommend him as well as Goettl for any heating or a/c service you might need. Goettle also is excellent if you need a plumber. We have been with Goettl for many years!
William N.
Jesus Gloria did an excellent job and explained all the details of what was found and went through the options to choose from and what each option would give. Decision is easy.
Frank did an excellent job at explaining every thing in terms that were understandable to both myself and my wife. This greatly assisted in making the right decision to look at all options on either repair or update/purchase for the future and in the long term, saving money.
Jose Carreon was the tech who was dispatched to look into a problem of a brand new system not working correctly after a new install. Jose was very methodical in his approach and found the actual issue which was not an install issue except the settings of the thermostats which were replaced and installed by Goettl. Jose's complete inspection and patience resolved the problem and he went the extra mile of calling a supervisor for a second opinion. The system is now running as it should!!! Thanks Jose!!
Frank did an excellent job at explaining every thing in terms that were understandable to both myself and my wife. This greatly assisted in making the right decision to look at all options on either repair or update/purchase for the future and in the long term, saving money.
Jose Carreon was the tech who was dispatched to look into a problem of a brand new system not working correctly after a new install. Jose was very methodical in his approach and found the actual issue which was not an install issue except the settings of the thermostats which were replaced and installed by Goettl. Jose's complete inspection and patience resolved the problem and he went the extra mile of calling a supervisor for a second opinion. The system is now running as it should!!! Thanks Jose!!
Kate C.
Andrew did a great job fixing my shower. Arrived earlier than expected, identified the problem, found the new part and finished the work in a few hours.
Eric B.
Great customer service and installation from Carlos and Jose. Very professional and knowledgeable and what was done! Very clean considering they replaced all the ductwork and removed the insulation
Great communication
Great communication
Paul G.
Rudy Flores went out of way to provide service to this evening and also, it was late. He exemplifies professionalism and concern towards my wife and I. Rudy righted a wrong from a previous technician and corrected errors made to show us the problems. After deligent work, he gave us an invoice with several options for us to consider with no pressure for us which is amazing. Certainly, a professional and the gentleman has considerable insight for his customer satisfaction. Great person and extremely knowledgeable of his profession. Need more people like Rudy!
Ben Y.
Caleb was awesome, arrived in the window of time promised and assessed the situation quickly, did the work efficiently and was professional in every way.
Via S.
It’s very impressive we got the right plumber to come to our house to see the problem we have in our sewer system and thanks to Rodell Banahan he figured it out. Again Thank you S. Lessard
Barry H.
Appreciate the very detailed description of what was wrong and future recommendations for replacement and maintenance of heating system parts. This was complete with cell phone pictures and videos which helped a lot. Very personable and well spoken repair person. There are a couple of parts that I now have planned to replace by Goettl.
David or Maryellen O.
Woke up this morning and had no heat.
Call Goettl and was able to get us on the schedule due to a cancellation they had.
Jef Eusepi our tech was fantastic.
He explained everything and showed us pictures of what he was doing and fixing.
Would definitely recommend this Company and Jef.
Call Goettl and was able to get us on the schedule due to a cancellation they had.
Jef Eusepi our tech was fantastic.
He explained everything and showed us pictures of what he was doing and fixing.
Would definitely recommend this Company and Jef.
Deonne2010
Daniel R - was my plumbing service provider. He was kind, professional and throughal. He answered all my questions and showed me photos of my drains and lines. Very sweet young man. I will be doing business with Goettl for years to come. Thks Daniel R
Shawn Laughing White S.
The two gentlemen showed up on the same day for a quote. They were very professional, knowledgeable, and well spoken. They answered all my questions and then informed me about things I didn't even know to ask.
I am very thankful for their help today.
I am very thankful for their help today.
Cheryl S.
Dan was great! He walked us through all he was doing and answered all of our questions. He gave me a lot of confidence in Goettl and the service the company provides. We’re looking forward to having him back!
Mat B.
Mr. Irwin was excellent in his service and was very knowledgeable in his explanations. His willingness to work with is to ensure our system is working properly and maintained is greatly appreciated. Furthermore Goettl has always provided exceptional service and personnel which is why we continue to use them for our service needs. Truly the techs, the equipment, and their abilities are all top knotch 5 star.. Thank you!!!
Itsa M.
Irwin is a great guy, super friendly and breaks things down so I could understand everything better. Request him for your service tech and you will not be let down!!!
michael A.
We've just had our ducts cleaned and also a few days ago out ac inspected and a spiget replaced. All your techs have been very professional and friendly!
Gregg B.
So I tried a bunch of HVAC/Plumbing companies and was frustrated with the quality of the service. Poor communication, inexperienced techs, to the sell sell sell types. After years of hearing the Goettl ads and seeing the trucks (everywhere, always clean), super skeptical I decided maybe they are the biggest around for a reason. They are! I asked them to come out for my annual heater service…they were so professional on the phone, and the tech was so good, (Wish I could remember his name, guy was fantastic) that I called back and signed up for a/c and water heater service. Justin Estabillo came out for the water heater, again, great communication, neat, courteous, professional. Gave me an assessment and some advice, no sales pitch…no scare tactics, facts. So far, very pleased, in fact, ecstatic! 🤩
Jeffrey B.
We just had the duct cleaning done so looking forward to dust free heat and AC in the summer. A $499 special! Veronica was great! She and her partner took great care with our home and were done in a very reasonable amount of time given the size of our home and the number of registers and other vents! I highly recommend you take advantage of this service if you haven’t had it done yet or has been over 7 years!😊
Arthur M.
Blair was on time, very professional and did a great job. I've been very happy with Goettl as well since purchasing the service contract.
Thanks Goettl and more importantly, thanks Blair!
Thanks Goettl and more importantly, thanks Blair!
Jimmy O.
Had water coming through the wall all of a sudden one day. Robert Burrer from Goettl showed up and was very helpful, informative, and very respectful! Was also knowledgeable and provided top notch service. Would definitely use Goettl again and request Robert as the technician. Plumbing repairs are never fun but he helped keep us informed to make the best decisions, come up with a plan, and also a solution. Now just have to get the work completed later this week! Thank you Robert!
Jimmy O.
Robert Burrer was very helpful, informative, and very respectful! Was also knowledgeable and provided top notch service. Would definitely use Goettl again and request Robert as the technician. Plumbing repairs are never fun but he helped keep us informed to make the best decisions, come up with a plan, and also a solution. Now just have to get the work completed later this week! Thank you Robert!
Alan C.
Cory “Shane” Smith arrived promptly, explained the services thoroughly, performed the work to my expectations and cleaned up after himself. Goettl isn’t the cheapest plumber I could’ve found, but I’m very happy with the quality of the work and the peace of mind that comes with it. I’d use them again. Well done, Shane!,
Rachel H.
Everyone I worked with was very professional, friendly, and answered all my questions. I will definitely come to this company again for future plumbing needs
Paralegal X.
Update 11/29/25 - Gilbert did a great job. Very thorough and knowledgeable. Went out of his way to get me information on some work I need done.
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Update 4/21/25 - Mike did a wonderful job. Made suggestion to keep my system running well for more years to come.
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Update: 12/3/24 - Jacob is great. He fixed the leaking parts on water softener and also checked the water heater to see what can be done with that. He is efficient and very knowledgeable and reviews everything so you understand.
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Update: 7/25/24 - had some more work done today. The folks who come to service, install, etc. are great. They know their job, are very efficient and friendly. Today it was Justin and Luis who were installing a new filter system. Looking forward to not have to change filters every month. Thank you, gentlemen, for all the hard work in the heat.
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They said I needed to replace my a/c. I was given a choice of 5 units. I liked that the 2nd most expensive would balance the temperature in my house. I get full west in my living room in the afternoon. It is always 10 plus degrees hotter on my sofa, than rest of house. So I paid a fortune and it isn't doing what he said it would. They came back and added another vent to my living room. Better, but still not what I was told. I could saved $10k and got the cheaper model. Don't think I have much recourse to get this fixed. The technicians are very good, too bad their salesmen and products are not up to the same standard.
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Update 4/21/25 - Mike did a wonderful job. Made suggestion to keep my system running well for more years to come.
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Update: 12/3/24 - Jacob is great. He fixed the leaking parts on water softener and also checked the water heater to see what can be done with that. He is efficient and very knowledgeable and reviews everything so you understand.
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Update: 7/25/24 - had some more work done today. The folks who come to service, install, etc. are great. They know their job, are very efficient and friendly. Today it was Justin and Luis who were installing a new filter system. Looking forward to not have to change filters every month. Thank you, gentlemen, for all the hard work in the heat.
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They said I needed to replace my a/c. I was given a choice of 5 units. I liked that the 2nd most expensive would balance the temperature in my house. I get full west in my living room in the afternoon. It is always 10 plus degrees hotter on my sofa, than rest of house. So I paid a fortune and it isn't doing what he said it would. They came back and added another vent to my living room. Better, but still not what I was told. I could saved $10k and got the cheaper model. Don't think I have much recourse to get this fixed. The technicians are very good, too bad their salesmen and products are not up to the same standard.
Deanna J.
Had a full system cleaning and scheduled a duct cleaning. I never would have done it if not for the service we received from Sam. He was professional, courteous, knowledgeable and trustworthy. I typically do not trust A/C companies but Sam changed my opinion. He definitely deserves a raise and a hefty bonus!
kevin A.
Shane was professional and very knowledgeable. He confirmed our water pressure regulator was clogged, replaced it and had us back online within an hour.
Kat M.
Skip was very knowledgeable regarding what may be causing the leak. He made a few adjustments and said to watch it for a couple of days. Depending on what occurs or doesn't, we will have our answer, and will know how to proceed.
Dooley N.
Brent is great! He explained everything he was doing along the way, kept me aware of costs, and recommended what to do in the future. He’s very honest and that is truly appreciated!
trippy G.
jef Eusepi helped my step dad out after another hvac guy came out and tried to charge 700$s for a quick service. Jef set us up with reoccurring maintenance 3x a year for three units for 300-400$s a time they came out
Chris R.
Daniel and Alan were super nice and worked late (the evening before Thanksgiving) to make sure job was done correctly! Very professional and kept me updated throughout repair! Can’t thank them enough!!
Jeff P.
I had Andrew out to rebuild two leaking toilets and he was exactly who I’d want in my home on a vacation week from school with my kids home. Being capable, prompt etc are all important, but being someone you want in your home is irreplaceable. I highly recommend this company.
Amy P.
Jacob did an amazing job with our water heater, water filtration system, replaced hardware and pointed out areas of issue to be aware of. He was efficient, very professional and quiet! We want him back for ALL future jobs!
Carol H.
Very nice, professional, and highly efficient technician came over and replaced my entire water heater unit. He was very upfront and honest about why it had to be completely replaced, and physically showed me where the break occurred. It only took him 2 hours and the price was very reasonable with lots of water heater options and price ranges. They also arrived in less than 24 hours of my initial call which I was grateful for.
Jose E.
Jr. was very helpful, checking good the state of the equipment and explaining the origin of the burning smell I sensed this morning when turning the heat on. He is also a good conversationalist, which always makes everything more pleasant.
Keith G.
Great company to work with. Super friendly and reliable team. Completely the opposite of what one has come to expect from HVAC companies in Austin in the summer. Highly recommend. Daniel R is great.
Longbone M.
Amanda is a true professional who really took care of us. Came on time and did a thorough preventative maintenance service on our HVAC system. Showed us lots of options to find efficiencies and extend the life of our system. Great experience, very kind and friendly.
deborah S.
Thank you to LaRon and, Mark, for being awesome! You guys were great, professional, and knowledgeable ! Appreciate you and will be calling again for all my plumbing and A/C needs!
Thank you Ian for my maintenance today!
March 2, 2024
Thank you Aaron for my garbage disposal! A big shout out to Mark and Ricky in dispatch for coming through and getting this done in a timely fashion to ensure I was prepared for my company coming to dinner. I love goettl and their service! Proud to be part of club Sadie!
March 2025
Always return back to Goettl because of how well they take of me! Thanks to Judd for installing my new toilet and to Marc for my AC maintenance!
November 2025
Thank you to Gerardo for educating me on hot water heater flushing! Lol. I always appreciate geottl for their customer service and knowledgeable techs!
Thank you Ian for my maintenance today!
March 2, 2024
Thank you Aaron for my garbage disposal! A big shout out to Mark and Ricky in dispatch for coming through and getting this done in a timely fashion to ensure I was prepared for my company coming to dinner. I love goettl and their service! Proud to be part of club Sadie!
March 2025
Always return back to Goettl because of how well they take of me! Thanks to Judd for installing my new toilet and to Marc for my AC maintenance!
November 2025
Thank you to Gerardo for educating me on hot water heater flushing! Lol. I always appreciate geottl for their customer service and knowledgeable techs!
Bill B.
Outstanding service all the way around. The Technician got here two hrs early from my scheduled appointment. . Hunter was very knowledgeable both with the heater and the A/C. I now have a solid plan going forward. I definitely would recommend Goettl.
Sean G.
Gustavo was recently out for our HVAC maintenance. He is very knowledgeable and thorough and spent a considerable amount of time making sure everything is working properly. He also provided recommendations for making our system continue to run smoothly and prevent future problems. Great guy. Highly recommend him.
Joe S.
These guys were not only timely but very complete. They arrived when they promised and began work right away. I’ll call them again when necessary.
Santiago P.
So pleased with Goettl. Jeffery Jose came to our house the very next day to install our water heater and was fast, professional and friendly. Thanks Jeff!
Paul
Excellent service. My furnace went out at a bad time as it's getting real cold at night. They were able to come by quick and replace my furnace for a new one at a good price.
Calvin N.
Brandon was very professional but also friendly, enjoy talking to him. The workmanship was excellent, he cleaned up everything couldn't tell he was here. Great company to work with. Thanks
Joel S.
I'm reviewing Goettl’s maintenance inspections for HVAC and plumbing. Chris was our HVAC specialist, he was very thorough and pointed out some new things on the app. Chris’ inspection revealed we had mold in our plenum, in the early stages. He gave us options, including the nil option, the maintenance and inspection were free. Kudos to Brent , our plumbing specialist came back the same day when we blew out our disposal, after he had left. I have a 13-year-old home that has aging utilities. I depend on Goettl to maintain and informed me about my utilities condition.
Maria H.
Daniel r was polite, replaced my garbage disposal and spare toilet efficiently and quickly. Left all neatly installed. I truly appreciated all the work he did and highly recommend him.
Christine T.
Skip is awesome! He assessed the tankless water heater and descaled it. Great service, knowledgeable, professional, fast and efficient! Highly recommend!
Albert A.
Stacy Reilly performed two hvac system maintenance procedures at my home. He was very knowledgeable and took the time to explain the issues that need to be addressed soon. I will definitely request Stacy to perform future maintenance inspections
Reya G.
Michael H. did a great job cleaning my sewer line. He was professional, friendly, and educated me on the process. Prices were good and I will definitely be using this company again!
Helen B.
I would highly recommend Goettl for any plumbing or heating issues. The service is outstanding and quality of work is excellent. Even during busy season for the furnace they came right out. Josh was so polite and thorough, excellent customer service!
Tiffany P.
Frank Soto is wonderful! He has been out to my home on 2 different calls, each was a different call out. Frank Soto is very knowledgeable, kind, understanding and his time management is on point. Great Job, well done as always Frank Soto. PS. I will request Frank Soto by name for all plumbing fiasco! 5 stars again.
GERSHOM N.
Mike was great as he explained all the options that was available to us It is too bad that the unit was un usable. Will still be cold for a while, making decisions.
Carolyn K.
Ashton was really great. He checked out the entire hvac system. Found the problem which was the thermostat. He replaced the thermostat and resolved our problem
Fran M.
I called Goettl which had done previous plumbing for me. I couldn’t get the water shut off in the backyard. And since I have their membership, I was told there would be no trip charge Clayton Purvis was such an angel. He reached down and turned it off, and apparently I had not turned it around enough times I felt like an idiot and told him he can go back to the office and share with his coworkers what this old woman did. Anyway, he fixed it so it’s easier for me to turn it off and on. Thank you Clayton.
Pam and Jim K.
Ashton was professional, on time, and so personable. He paid attention to detail and answered all my questions. I felt he took pride in his work. I am exceptionally pleased with the service he gave me. Thank you.
Ciera J.
Daniel R. was very knowledgeable and answered all of my questions without issues. He was able to fix the issue without charging me an arm and a leg. Very professional. I would recommend and use this company again.
Lawrence L.
Our Technician, John Nezda, went out of his way to explain why we were experiencing our problem and came up with fast, inexpensive solutions. I will ask for him by name for future service calls and highly recommend others do as well.
Rachel D.
I had an issue with my heating today and Goettl sent a technician in just a couple hours. Jeremy was super friendly and quickly fixed the issue free of charge!
R H.
Second time using Goettl. Andrew and his helper came out and cleared a root obstructed French drain for us. Really nice guys, showed up with what they needed, and took care of business. Will use Goettl in future if we need additional work done.
Jennell R.
Jonathan did a great job checking our HVAC system. He was very thorough. We’ve had three different techs come out to see what’s wrong with our heater and he was the only one to be able to figure it out. He’s fantastic.
Richard C.
I had an outstanding experience with Goettl HVAC in Reno during a recent maintenance service. From start to finish, the entire process was smooth, professional, and incredibly thorough.
A special shout-out goes to Pablo, our technician. He was on time, friendly, and extremely knowledgeable. Pablo took the time to explain everything he was checking, walked me through the condition of each component, and gave helpful tips on how to keep our system running efficiently year-round. His attention to detail and pride in his work really stood out. Because of his professionalism and the overall quality of service, Goettl has definitely earned my trust and future business.
Highly recommend Goettl HVAC—and if you can, ask for Pablo!
A special shout-out goes to Pablo, our technician. He was on time, friendly, and extremely knowledgeable. Pablo took the time to explain everything he was checking, walked me through the condition of each component, and gave helpful tips on how to keep our system running efficiently year-round. His attention to detail and pride in his work really stood out. Because of his professionalism and the overall quality of service, Goettl has definitely earned my trust and future business.
Highly recommend Goettl HVAC—and if you can, ask for Pablo!
Maryellen O.
Woke up to no heat in our house burrrr
I have seen Goettl vans all over town and so I called them.
Got appointment right away and the Technician, Jef Eusepi, took care of our problem.
I have seen Goettl vans all over town and so I called them.
Got appointment right away and the Technician, Jef Eusepi, took care of our problem.
Gary S.
Service tech, Jef Eusepi was great. He took his time helping search for issue. Checked the home and the attic till he discovered the cause. He corrected the issue in less than an hour. Very friendly and cordial. Great representative of Goettl.
WAYNE S.
I had Goettl come out to do a tankless water heater flush. My hot water stopped working. Amdrew was dispatch to my house and he was fantastic
He was knowledgeable and friendly and was able to flush the tank and get my hot water flowing again. Thanks again...
He was knowledgeable and friendly and was able to flush the tank and get my hot water flowing again. Thanks again...
nadine P.
I have had 2 wonderful experinces with Goettl's Service Technicians. My first experience started with Davey Bell. His politeness and professionalism was very refreshing. His knowledge of the different heating and cooling units made an unexpected expense very bearable. My second wonderful experience started with Jaime Mora and Rafael Rosado. What a fine pair of young men. It was apparent they truly love their job. Their pride showed in their workmanship. Everything they did was done in such a clean tidy manner. I truly wish the owner and their supervisors could see these 3 young men at work just doing their daily thing. They would realize how blessed they are to have these 3 devoted Service Technicians representing the Goettl name. What a Joy and Blessing! Thank You, for the experience. Sincerely, Alice Nadine Phillips
Jim P.
Pablo arrived in the window that was promised. He was very efficient when something wasn’t working quite right. He found another workaround to inspect my heating system. He cleaned off the firing point with sandpaper as I’ve seen many other technicians. Do he inspected everything took pictures of everything and sent the pictures to me. He asked if I would be interested in a price on a new system. I told him not at this time there was no hard sell. My system is now 21 years old. I plan to replace the heater and air conditioner, but not for another few years. I found four seasons to be excellent and Goettl to be just as good.
Helen H.
Greatly appreciate the competent and timely weekend service that was provided by Tanner who offered good advice and options as to the operation of my old furnace. Thank you!!
Jack G.
Had Amanda come out to do regular maintenance on my heating system in case it ever decides to turn cold here in central TX. She was polite and knowledgeable and pointed out some issue I ended up having her take care of for me. She wasn’t pushy at all with selling these services and I would highly recommend her.
Terry M.
Chris was excellent. He was very nice, professional, and respectful of our home. He worked efficiently, stayed clean and organized, and you could tell he’s truly hard-working. We really appreciated the quality of his service. Highly recommend!
SLIPSHOTsJo
Our sewer line leading out to the road was a big and complex job, taking several days to fully repair. Nick and his partner were professional, friendly, thorough and explained everything sufficiently. Highly recommended.
Pat G.
Mike with Goettl is the best! Extremely fast service with great experience to solve our problem. Already did a job for us less than a month ago and couldn't be happier.
Toni C.
Allan Valle-Monroy was professional, easy to talk to, and friendly. He has great customer service skills. He located our leak, fixed it, detected another issue that he repaired promptly. We appreciate him very much!
Susan A.
Frank inspected our Central Heat and air very thoroughly. Knowledgeable complete and explained everything. Dependable and helpful information to decide repairs.
Donna S.
Connor dalluhn very professional and educated to the job just completed at my house. I highly recommend this young man and feel goettl heating air and plumbing should feel very blessed to have him as an employee underground water leak confirmed and fixed with no issues at all. Very thorough in explaining everything that needed to be done what was done and finished view and explanation! Highly recommend this company
Michael W.
Fantastic service! My initial scheduling for service was easy to do. I needed to change my appointment day and that was easy as well. I was contacted and advised an earlier appointment was available if I wanted it. I was notified 15 minutes in advance the technician was on the way. The technician was professional and informative, taking the time to explain what he was doing and answered all questions I had. I plan on doing more business with them in the future and would recommend them to anyone!
Carol R.
Julian did a great job installing our new Aqua Flo tank less RO system. He was knowledgeable, efficient and personable. We are very satisfied with his service and with the product.
Cesar G.
Awesome service. Overall. 💯 satisfaction. As a matter of fact. Recommended to neighbors who are also very happy with Goettl service. Imagine that. One big happy neighborhood. Jesus you rock! Thanks again for your great service!
Audrey A.
This was my second time using Goettl, and they have proved that they are great. This time, I needed a water shut-off valve replaced urgently, and Brent was here the same day! He was patient explaining my options, offered insight about my water pressure, and took care of the problem fast. He was neat as a pin, and I would happily use this service again!
Giovanna D.
Always friendly and professional. Ken, ac tech, was the best tech so far I worked with. He was able to explain to help me know the best way to move forward.
Patty L.
Brent came to find an unknown leak that was running up my water bill. He was very knowledgeable, thorough and courteous. He explained everything. He was awesome and I definitely recommend him!
JoJean Malek B.
Today, Rodell did a thorough clean-out of our bathroom sink drains, including sending the camera down to check for build up out to the main connection to the sewer. This was included in our membership with no extra charge. He and his partner also found the mystery leak in the guest bathroom toilet and replaced the guts and seals. The thing I liked the best was his advice about maintenance and how that little hole in the sink is a real drain that also needs flushing out by letting the sink fill up periodically. Thanks for being so detailed.
Sherri H.
John Nedza was the technician that came to my house to replace my toilet and fix a drain relief valve on the hot water heater. He was professional, efficient and cleaned up. I’m very pleased!
Jeff R.
Mark Espinosa was very professional. Very satisfied with Marks work and any questions I had he had an answer for and the products name. This is the first time using goettl and I’m quite satisfied.
Gregory S.
Good morning, I had a heating system cleaning and maintenance service by your Tech Pablo Alejo. He was very professional and personable from the moment he introduced himself to the out brief he gave me when he was finished. Showed me pictures of what he worked on and explained the work he performed. Pablo is a credit to your organization!
Thank you,
Greg Sanches
Thank you,
Greg Sanches
Alexandria R.
Absolutely amazing. Wait time minimal, professional and service was fast in its entirety. Josh was fantastic, fixed our issue quickly and we had heat by the time he left. 100% recommend.
Eric W.
Technician Edgar arrived and instantly communication was very easy. I felt he was working with me and not for me. When an unexpected problem occurred, he was able to adjust the solution to specifically resolve my problem. Absolutely delighted with Edgar and Goettle.
Jeff G.
Our repair guy Jeff was great. Jeff repaired a water valve and outdoor water spigot/handle in our backyard. He also took the time to show us where our main water shutoff valves were located and labeled them for us ( We just moved in.)
Janine Damaris P.
Jason came out to do my scheduled Heating check. He was friendly and thorough however there must have been a miscommunication and he did an AC check instead. Another appt was scheduled.
Nancy H.
We were very pleased with Dusty Pond when he examined our two HVAC systems. He was very professional and explained everything he was doing to us. We have been using Goettl for 16 years.
Mary Germaine B.
Goettl came out for my Fall check up. Rodney was amazing, early which was great! Knowledgeable, and very nice. I would recommend the quality of Goettl any day
John B.
Devin Clay was very knowledgeable and ver y personable. A great asset to your team and we recommend Goettl all the time when ppl want plumbing or HVAC services-
Daniel W.
I have been very pleased with their service. Technicians are very professional and confident Joey Martin, worked on my bathroom and did a wonderful job.
Oscar D.
Michael Gardner from Goettl was fantastic! He was professional and did a great job. He educated us on what he did and provided feedback on his next recommendations to perform on our HVAC system. Would highly recommend Goettl for your AC and Plumbing help!
Davidson D.
I requested a plumbing drain inspection from Goettl. Service rep arrived introduced him self and went quickly to work. He was courteous and polite. He proceeded to inspect my plumbing and Drains. Shortly after he visited my hot water room he requested be to accompany him to observe there was a stream of water coming out of thr drain pan. He reviewed with me some of the items associated with my current installation that might be best updated and replaced. He gave me an estimate and we should. Hands and he proceeded to remove and replace my hot water heater. The job was completed and tested tan a timely manner and he left the area in a clean and organized manner. If you need plumbing I recommend Tim at Goettle
Edie G.
Saul came out to do my winter ac/furnace service. He did a great and thorough job. The last tech Goettl sent didnt even enter my house or do anything close to what Saul did. Thanks again, Saul!
Ann E.
Johnathan was very professional and courteous. Did a fantastic job setting everything up for the first time. Really appreciated his time. Highly recommend him.
Barry T.
Ian Palacios came out yesterday to service and inspect our A/C system and he did an outstanding job. He also changed out the air filters. We really appreciate the fact that he was on time and let us know when he was on the way. This is why we chose Goettl for our heating and air conditioning needs.
Jim V.
Used Goettl for a second estimate on duct cleaning. While not "cheap" if was $200 less than my usual provider! Booked it easily and Eric and Tim were excellent. Took great care of my property, were efficient, polite and effective. Showed me before and after photos of my system. Very satisfied.
Chesca T.
Geottle Air Conditioning Plumbing is fantastic! Tech Geo arrived promptly, diagnosed the issue quickly, and fixed it perfectly. He was professional, knowledgeable, and courteous throughout the entire visit. I highly recommend Geottle Air Conditioning Plumbing — and definitely ask for Geo!
Jennifer Lynn K.
Kristian is amazing very professional, went the extra mile to make sure we understood everything that he he was suggesting for our home!! Highly recommend this tech to anybody and everybody. This company is far the best I’ve ever had feel very comfortable very knowledgeable.
Suzie M.
Kristian amazing, very professional, went the extra mile to make sure we understood everything that he was suggesting for my home!!! Asked if there was anything else that we needed not a pushy sales person whatsoever!!! Very knowledgeable!!
Martha Wells J.
Kevin M. was very courteous and knowledgeable. He made sure that all of the services were complete. He went above and beyond to make sure my unit was at peak functioning levels!
Lynne Hambrecht B.
We ordered a new refrigerator from Lowe’s. When they delivered it, they said they could not install the water line. We were not familiar with plumbers so we asked our neighbor who did the plumbing in his new shower. He said Goettl and he was very happy with the results. I called them they sent out a wonderful servicemen, Gerardo Gonzalez. The builders had used 3/8” pipes and Lowe’s seemed to only have 1/4” connectors. Gerardo solved our problem and we had to get Lowe’s out again the next day to finish the install. We highly recommend Goettl and appreciate the caliber of their staff!
Jon B.
This is how a service/install company should work. Price was exactly as quoted and was very fair, comparing to multiple others. They never tried to add on extras like all the others did. Installation day was when they said it would be. They scheduled the building permit, attended the inspection, and it was on time. Best for last, the system works perfectly and is super quiet Why can't more companies do business like this.
Catie P.
We have been Sadi club members for years. The service is excellent from the customer service representatives that answer the phone to the individual technicians that come out to your home. Two years ago we replaced our AC unit and went with a Goettl installation after years of having them maintain our older unit.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.
Lauren B.
Called with a broken pipe under house. Napoleon came out quickly and got the repair done super fast. Such a kind person and was very reassuring when I was freaking out. Such a great company!
Mindy Sue L.
We bought our unit with them three years ago, and since have received great service. Christian was out today for a maintenance check and he reminds us why we stay SADI members. Great deal.
Karen K.
I had a great experience with Goettle . Jordon did a wonderful job in diagnosing issues with my air conditioner. He was very knowledgeable , so helpful, and very professional. On the return appointment , Jeremy did a great job as well. He listened to my concerns and finished what needed to be done. He was very professional. Thank you both!
Dustin S.
Highly recommend Goettl. We’ve been using them for years, they come through for us everytime. Just had Mike H. out to diagnose some plumbing noises coming from the bathroom and he fixed it in 30 min.
Debalene E.
Great service techs. Full disclosure repairs. I’m a Sadie plan member and have a lifetime warranty on my air conditioner through them. I’ve been very happy with GOETTL.
Barbara K.
Griffin Cottrell did the yearly check of my air conditioning unit. He seemed knowledgeable, thorough and persistent. When he found the unit was functioning at 35%, he continued to search for the reason why. He replaced the capacitor and cleaned the coils which improved the function. I would highly recommend Griffin, as well as Goettl for your air conditioning needs.
Danice B.
Preston Walker was an exceptional technician. He explained everything. He was respectful and courteous. He is a great representative for your company.
Diane W.
Nick Mayhew and Jan came to our house to repair our pipes. They did an amazing job! They were knowledgeable and professional. I would highly recommend Goettl !
Mysti Y. Hunsaker A.
Russ came out to or home today to do a rejuvenation on our 2 ac systems. He did a thorough job and explained what needed to get done and what should get done. Thank you Russ.
Adam M.
Just had Preston Walker our technician come by for our complementary check up on our A/C unit. He was incredibly insightful and respectful of our home and yard. Even shared each step of what he was do
Becky B.
We called on a Saturday and thankfully Christian Acosta was the one on call to help us out. He was knowledgeable, kind, super patient with our very curious child, and did absolutely everything in his power to get our AC back on. Unfortunately the blower motor was toast. He got us set up with a window unit for the time being and. Fast forward to today, Wednesday, and Christian and Ian came to install a new blower motor for us. Both gentleman were wonderful! They kept us informed of the process and what to expect as they replaced the parts. Our house is already cooling back down and I have Christian and Ian to thank for that! They did inform us of a military discount, which was very helpful, and they insured the entire process was as streamlined as it could be. If we ever need assistance in the future, I will be calling and asking for Christian and Ian because I know they will ensure that our HVAC system has been treated with the highest quality of service. They also brought our son an adorable plushie of Sadie, the Goettle mascot, and a flashlight. Its comforting to know that when Christian and Ian are on the job, you'll be taken care of as if they were working on their own homes.
Shirley T.
I had a plumbing issue that was addressed within 2 hours by an extremely knowledgeable master plumber that explained every step of the repair. His expertise and kind communication were reassuring.
Kellie V.
Hugo Castro came on Sunday afternoon and fixed my A/C. He couldn't have been more polite and prompt and professional.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.
Sis B.
James did a wonderful job explaining and letting me watch as he diagnosed why the master shower was taking so long to heat up and also flush our tankless water heater. Very polite, thorough, & honest!
Kathy Calahan L.
Thank you Jerry for two plumbing jobs well done. Jerry cleaned out pipes from bathroom sink which were draining slowly. Jerry showed before and after pictures from his camera and what a big difference. Sink draining much better now.
Jerry also noticed our water pressure was low after flushing toilet then trying to wash hands in bathroom sink which were so he suggested a new pressure regulator as we have had a new better water conditioning system installed. We now have the best water pressure even when using a shower and kitchen sink faucet at the same time. Also Jerry is a master plumber and we appreciate his knowledge and experience. Will definitely call Goettl again when a plumber is needed.
Ralph & Kathy Lesmeister
Jerry also noticed our water pressure was low after flushing toilet then trying to wash hands in bathroom sink which were so he suggested a new pressure regulator as we have had a new better water conditioning system installed. We now have the best water pressure even when using a shower and kitchen sink faucet at the same time. Also Jerry is a master plumber and we appreciate his knowledge and experience. Will definitely call Goettl again when a plumber is needed.
Ralph & Kathy Lesmeister
Tony M.
I had Chris come out for a plumbing checkup, and he was great. Very educational, as he explained the pros and cons of my plumbing system. He explained what I needed, and what to look for in the future. Very easy to talk to, and was a real pleasure to work with… great guy
Barbara W.
2SEP2025- (HVAC) Edgar was professional, knowledgeable, and compassionate. Great guidance provided and was able to advise me in a way I could understand.
Diann M.
I received excellent service from
Darean Guerra today. He arrived on time and took the time to explain what he was going to do. He was very knowledgeable which helped me trust what he was doing. He left his work area clean. I am very pleased with his work.
Darean Guerra today. He arrived on time and took the time to explain what he was going to do. He was very knowledgeable which helped me trust what he was doing. He left his work area clean. I am very pleased with his work.
Teri H.
Dan, the service Tech that was sent out was on time (actually called to see if I was home to come a little early) was very polite, professional, and knowledgeable. He did a great job and even wore booties over his shoes while in my home. First class service! Thank you!
Chris C.
Company sent us Stanley to help with a water line for our refrigerator. Had several problems but Stanley was very knowledgeable and informed us of all decisions and you could tell he just lived his job. It was a pricey fix and I respected Stanley more for being situationally aware that my wife and I needed to talk in private. He informed us, gave space and time to decide, and ultimately helped us out with the repairs. Others in management were very helpful too. Overall great experience
Allix M.
5 star service from Edgar who had to come do a second inspection after the home warranty company did not properly calibrate the unit. He was able to get the unit running smoother and provide great documentation for when I need to call the warranty company.
Carrie Ann O.
Had an issue after a recent servicing and called for help. I don't know who the woman was that I spoke with in the phone but she was empathetic and very kind. She did what she could to make sure someone could come out same day and was able to find someone even though it was Labor Day weekend! Damian, who was a delight, showed up and fixed everything straight away! Thank you ❤️
Vago K.
Just had Russ come out today to look at my unit, he showed me pictures of the stuff that I might need to replace/fix was very professional very understanding and overall a big help
Dianna Rodriguez B.
service tech, Judd Navarro did a great job today servicing my water heater & increasing the water pressure to my home, which we really needed . He was informative, professional ,& polite. 👍🏽Judd.
Amy L.
Davey came out to our house due to an AC issue - he was polite, friendly, and walked us through all our options. He got us scheduled quickly. Highly recommend!
Caren Berry M.
I had my water heater flushed and my anode rod replaced. They were very friendly and knowledgeable . There were a couple hiccups but I trust this company and they fixed the situation!
Michelle N.
I found that my water heater was having serious issues and the technician Justin was awesome and very personable. He explained everything and answered all questions.
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!
Mike W.
Nick, is the technician that was assigned to my house to check out my A/C. Nick was very thorough. He explained to me what he was doing and why. Nick showed me all the things he looked at on my A/C system. He explained to me why I might need a surge protector on the unit. I told him I would talk with my wife and explain it to her. Nick is a wonderful person to have working for your company. Thanks for sending Nick.
June J.
What a wonderful experience with your company. Each and everyone of them were on time very respectful to me and i appreciated that. They came out the same day got the job done in no time.
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.
Sincerely, June Jones
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.
Sincerely, June Jones
Gina H.
Goettl has been great so far!
And I would highly recommend the company and the quality technicians like Jarod.
Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.
And I would highly recommend the company and the quality technicians like Jarod.
Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.
Larry B.
The service man Colby was on time and very efficient and he seems very knowledgeable about what he was doing and he did a great job , I would definitely recommend this service from these people .
Jerry J.
Nicholas Mayhew came to our home to repair/replace the garbage disposal, unclog a kitchen sink and replace a bathtub spigot. He was assisted by Caleb. Nick gave three price quotes and options on what to repair before any work was started. He and Caleb repaired all in a matter of a little more than two hours, including a parts run. Both technicians were courteous, personable, professional and thorough. The price for all was reasonable. I highly recommend Goettl of Tucson.
Ken M.
Saul came to my house about an hour after I called in the workorder. Found the wiring problem and fixed it and left within 1 hour 30 min after arriving.
Lisa Sahd K.
Amazing service, professional, and informative! Highly recommend! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Linda S.
Edgar & Johnathan were fantastic. Professional and throughly checked our AC unit & replaced our filters. Went over in detail the inspection. Highly recommend & give a 5 Star rating.
Joyce Ann K.
Francesco Tocci did an outstanding job for us inspecting and maintaining our plumbing . He fine tuned our system to insure it was working optimally. Please convey our appreciation to him for a job exceedingly well done.
Jennifer Jones M.
Absolutely FANTASTIC service! I noticed an issue this morning, 2 Professional and GREAT technicians (Wil & Adrian) at my door same day!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!
Sy S.
Goettl Home Services,
Everyone from the Goettl sales representative Christian, Tech / Advisor Josias recommended a HVAC A/C and Heating system replacement. Technicians team Veronica and her partner.
Everyone from the Goettl sales representative Christian, Tech / Advisor Josias recommended a HVAC A/C and Heating system replacement. Technicians team Veronica and her partner.
Lori M.
Always wonderful service.
Jeremy Canchola serviced our mini-split today with the usual Goettl efficiency and professionalism.
Highly recommended!
Jeremy Canchola serviced our mini-split today with the usual Goettl efficiency and professionalism.
Highly recommended!
The Traveling Nanny L.
They did installation on our Electric Hot Water heater. I had excellent Customer Service. The quote was competitive, Zach was personable and answered questions as did office. Satisfied w/installation
Juline Magruder R.
Francisco Tocci came out to inspect our plumbing to ensure that all is working properly and performed maintenance on our system. His friendly attitude, attention to detail, and patience in explaining all of his work and recommendations were greatly appreciated.
Jacky V.
Had a gas line in my home that needed repair. Goettl was quick to send a technician that night even though it was well past business hours. Chris came over and gave us a quote. He made sure we knew our payment options and thoroughly explained what the repair was going to be like and the steps we needed to take with the gas company. As 1st time homeowners, we were feeling pretty nervous but Chris made sure we were informed and taken care. Repair was done the next day and Chris helped us stay within budget. Thank you Goettl!
