Smart Sadie
Benefits
Discover the Exclusive Perks and Advantages of Your Smart Sadie Membership
100% Guarantee
24/7 Smart Sensors
No After-Hours/Holiday Rate Charges
Member Only Discounts
All Benefits
 | Club Price or Exclusive Discount |
|---|---|
| New HVAC Equipment | Up to $2500 Off2 |
| Ductwork | Up to $1250 Off2 |
| Furnace or AC Maintenance | FREE |
| Tank Water Heater Maintenance | FREE |
| Tankless Water Heater | $1000 Off |
| Sewer, Drain & Piping Replacement | Up to $2500 Off2 |
| Drain Clearing | FREE3 |
| Camera Inspection | FREE3 |
| Chemical Water Quality Analysis | FREE3 |
| Air Filter Replacement | FREE3 |
| All Repairs | Extra 10% Off |
| Duct Cleaning | Up to $375 Off |
| Reverse Osmosis System | FREE4 |
| Whole House Water Filtration System | Up To $2500 Off5 |
Extra Benefits:
- 24/7 Smart Sensors for your Air Conditioning, Heating and Water Heater
- 2-Year Parts and Labor Warranty on Repairs
- Emergency Service Priority Scheduling
- No After-Hours/Holiday Rate Charges
- No Emergency Evaluation Fees or Trip Charges
- Offers vary monthly.
- From Repair Credit Program.
- Performed during annual Plumbing Maintenance.
- With Tankless Water Heater purchase
- From Repair Credit Program on 3 Star Whole House Filtration or higher.
- Emergency Service: No cooling, no heating, no water, or flooding.
Smart Sadie at a Glance
Exclusive COMPLIMENTARY
Services
Members have access to complimentary Drain Clearing, Chemical Water Quality Analysis, Camera Inspection, and Routine Inspections and Maintenances on AC, Heating, and Water Heaters.
22,000+ Club Members
We’re proud to have over 22,000 active Club Members with more joining every day!
Peace of Mind
Rest easy knowing your home is protected around the clock with 24-hour sensors and leak detections in place.
Convenience at your Fingertips
Monitor performance and view the health of your HVAC system’s, and check for leaks — all directly through the app. You can also buy filters and book appointments, making home maintenance simpler than ever.
We Guarantee Long-Term Savings!
Ever invest in something to fix it up, only for it to break again? Now there’s a way to ensure your money goes toward a lasting investment!
Smart Sadie Loyalty Credits
Being a Club Member Has Its Perks!
As a valued Smart Sadie Member, you’re automatically enrolled in our Loyalty Credits program. You’ll get a $150 sign-on bonus just for
joining, and every month after, you’ll accrue $10 in credits. Each dollar can be redeemed toward any service or new equipment, and the best
part? These rewards never expire! It’s our way of saying Thank You for being a Smart Sadie member.
Here is a sample of what your Loyalty Credit transaction history might look like. Each entry shows your accrued rewards, redemptions, and balance over time, helping you easily track how much you’ve earned and applied toward services or new equipment.
To check the balance of your Loyalty Credits, simply log in to your Goettl mobile app. Once the app is open, at the top left corner, you will see the dollar amount of your current balance. Click that button, where the yellow circle is shown, to view your complete balance and transaction history.
Have additional questions regarding your Smart Sadie
membership or need to schedule a visit?
Exclusions & Terms
Read more about membership exclusions here.
The service tech ,Griffin Cottrell did a great job today serving my air/heat conditioner. He was very informative , professional and polite. Great job Griffin.
Mark Lane was professional and very kind. He knew his job well. We have had him here before and had the same service as before. Top rate.
Kristian went above & beyond. VERY thorough, totally professional. Made sure I was involved in all aspects of the inspection & answered all questions completely. Goettl is fortunate to have him!
Mat and Adam are very knowledgeable on their plumping experiences and they are licensed as well, they were both able to help my elderly mom (Hermelinda) fixing her biggest issue with her restroom and it was not just a leak, there was a bigger problem they discover.A employee didn’t even notice the issue, with all the talk he offer my mom to redo our restroom, we trusted him because he was representing their company, with all the work he left us with a serious leak in our restroom building our water bill up. This employee work was so cheap and undone and he told us that he’s licensed but he wasn’t even license to do restroom. Later he kept giving us excuses about finishing the work she wasted $6,000 of her money.Update 2025: they gave us a discount to repair the serious leak, Because the employee before didn’t notice it, and Adam and May notice right away, plus they are going refer us to a licensed contractor with in their company, these men we very very helpful and professional as well. Thank you guys for putting a smile on my mom’s face with her serious plumbing issue and helping us pick a contractor to professionally rework the restroom.
Excellent and honest service. Courteous, professional. Thank you for your help!
Sergio was very professional and explained all that he did and showed pictures. He was excellent.
Hugo was very, very friendly and helpful. He answered my questions and made sure that everything was working properly.
I requested a hot water tank flush from Goettl Air Conditioning and Plumbing. They dispatched an impressive young man named William to do the job. He was polite, courteous and shared his vast job knowledge when I posed questions. I could see that he enjoyed his work and took pride in delivering high quality, customer oriented service. William stands out from other plumbing technicians I've encountered over the years in the ways that matter most to the customer.
Hugo was an amazing help to us today, he was professional, communicative, polite, and thorough. Goettl is lucky to have Hugo as a part of their team!
Deano was great to work with. Super friendly and professional. Exceptional knowledge and explained everything clearly.
Francisco came out for my air conditioning service. He did a great job and was very professional and explained everything to me. Would highly recommend Francisco.
.very efficient. Answered all questions and explained how the process works. Good job.
Jesus did a great job servicing my heating system. I would recommend using him (& Goettl) again in the future.
Mark is great representative very polite helpful and very well explained really helped me to understand the water situation. Thank you for your kindness help.
Even as the could not get a new water heater the same day due to the holiday they we fast friendly and highly professional
Adam Rutherford was a great technician, fast and efficient and got the job done! Thank you!
Austin was early, very courteous and explained what was needed. He was thorough in providing service to repair our HVAC system inducer. Works quietly now
Larry is simply amazing. All need to be said is thank you, thank you, thank you 🙏🏽🙏🏽
Levi was an excellent technician. He kept me informed as he went along. I highly recommend Goettl.
Deano was fantastic. He noticed the issues right away and was very thorough in detailing all the problems. He was prompt, courteous and professional. This is the third time we’ve had Goettl come service the unit and they’ve always been great.
I had a large number of air conditioning companies. Some good most are crooks. Goettl has serviced my home for 10 years now. I rate them number 1 in service and customer satisfaction.
Adam was extremely efficient and resolved my recirculation and heat problem with my water heater!
We had Adam Retherford come out and quote us on a job he was very professional and gave us great options. I would recommend him to anyone looking to get a quote or job done with this company
Goettl was able to come out the same day that my water heater busted. Very thankful. I'm also so fortunate that I my tech was Napoleon H. He was very knowledgeable, yet he did not talk down to me just because I was a woman; I appreciated that courtesy. I am very pleased with the work that he did at my house and would recommend!!!
Very polite technician. Engaged and explained all issues and modifications.
He was a joy to work with, but hubby asked why we didn't get a Sadie dog or flashlight. He wasn't home when your Goettle technician was here.
Eric is quick, efficient, skillful, friendly, and 'to the point' with his work. He is a credit to Goettl, and they should be proud that he represents their high standards of service.
He was very nice and professional. He took the time to explain and answer our questions. Bronson will be back in the morning to finish the job. Thank You!
Matt Tanner was very professional, courteous, and respectful. We highly recommend Matt and Goettl.
Aaron is a really great representative of Goettl. Arrived promptly, explained what he would be doing, did his work quietly, then explained to me what he did and reviewed some suggestions for improved service from my heat pump. A courteous gentleman with whose work I am completely satisfied. A follow-up from Goettl within hours detailing suggested work. All in all, a very satisfactory service call.
Very helpful! But I don't understand why the service man suggested to pay $400.00 for a part that would increase the units life span? The unit is only two years young and has a 10 year warranty. So why would I need to invest more into it? I also have it serviced in the fall and spring. It is also monitored for any leaks or other issues. I'm confused in what did I purchase in 2022.
Larry B. And Cesar came out for some plumbing issues. Not only were they respectful and easy to work with but there was no pressure from them. Their knowledge and experience helped me understand the issue and what needed to be done. This will be the last time I will need to search for a plumbing company. Larry and Cesar earned customers for Life
All of the guys were so friendly, professional and efficient. They were also informative when I asked questions. I'm very happy with the service.
We were so happy with the thankless water heater Goettl installed we added our HVAC system maintenance.Carlos Hernandez Ortiz set us up and did a fabulous job.Once again, Goettl sent a polite, well trained individual who quickly set us up.Good job Carlos
Very nice and courteous. Worked quickly to replace my water heater. Had everything they needed with them, so no delays. Same day service. I called in the morning and they were here in the afternoon.
Matt came out 4 days before my appt, and I really appreciated that. He gave me the info I needed to make my decision. Very kind and professional.
Steven was both professional and knowledgable. He went out of his way on Sunday to assure my family had a solution. I appreciate you Steven!
Our hot water tank decided to give up on us unexpectedly on a weekend of all things! We had two companies come out and Goettl surpassed our expectations. Larry B.was our technician and he went above and beyond. He shared his knowledge base, was extremely patient, heard our concerns and gave solutions that fit our budget and time concerns. He returned the next day with another technician (Napolean) to install the unit. His trainee was an equally awesome human and so professional. We will definitely be having our future plumbing needs handled by Goettl and hope we have the pleasure of working with Larry and Napolean again.
Professional and knowledgeable about the field. Thorough and provide you with great information to make a decision
Goettl technician Matt Tanner arrived early and was very courteous. He clearly explained what he was going to do and then performed the AC tuneup quickly and professionally. He presented me the results of his inspection and gave options for maintenance or replacement of my current unit in a low pressure manner. I really appreciate the service that Matt provided and the manner in which he did it.
Larry was very professional and very knowledgeable. I felt really comfortable with him. He walked me through what he was doing, and taught me a few things that were very helpful. I wish all service providers were more like Larry. Great service!
Taylor was knowledgeable and personable. Also, explained in a way that most people would understand. He explained the importance of frequent maintenance. Explained why AZ water is so hard on plumbing.
Adam Retherford was amazing. He was friendly, professional and efficient. Repairs were done quickly. I will definitely use Goettl for all future jobs.
Jesus and Miguel were the absolute best techs to ever exist and Goettl is absolutely lucky to have them. They were very respectful and explained everything very well. Goettl is lucky to have them and would be dumb to lose them. 🙏🙏🙏
The unit is working great! Had to get an OEM part however they provided two portable units to help manage the heat in our home. Great service!
Larry was an excellent technician & was very thorough. He took the time to explain everything he was doing which was helpful to me. Very much appreciated his service & would recommend him to anyone needing his services. Thank you.
Ron Dumas was excellent . I am concerned that a hard start was installed on my brand new air conditioner a year and half ago. It was only 6 months old and it was the first service that was performed on my unit. They charged us $500. $18,000 and a 20 year warranty. Seriously? I was not home and I think my wife was taken advantage of.
I love dealing with Goettl & have been for 5 years. Brandon was very nice, knowledgeable & professional
Larry rocks! Great service, great communication, and overall a wonderful Experience! GOETTL has always taken care of our AC & Plumbing and done great work.I will admit, not the cheapest, but always willing to work with you and the service and work are top of the game!Thanks for your excellent work Larry!
We have been doing business with them for years. Of course over time there are all ways mistakes and problems. They have all ways treated us properly and handled issues promptly.
Austin worked very very hard in the 108 degree afternoon sun. I felt very sorry for him.I think the guy that was supposed to be assigned to me had problems. My appointment was from 9-1 and Austin was assigned to me at 1:30 and Drove over an hour to get to me.Now that's 💜
Larry Booher has been the service technician at my daughter’s home for the past few months. We have had some issues with a new water heater. Larry has been quick and responsive. We have been very happy with his attention and efforts. Goettl is lucky to have him!
He was on time and explained what he was doing. He was also very thorough
Judd was able to install my new toilet without issue. It looks and functions perfectly. He was very professional and timely. I wish I could use greater detail but the entire process was simply perfect.The plumber that took a look at my problem the day prior was also fantastic. Larry diagnosed the issue and made the correct recommendations, explained the issue, and taught me a lot. I highly recommend Goettl, Larry, and Judd.
Larry was courteous, knowledgeable and an all around professional! If you are not using Goettl, you should!
Have been using Goettl for more then 10 years and have never been disappointed in the service or products. Our service technician Miguel Ramos was very personable and got my AC back up and running very quickly.
Eric Morrison did an excellent job in providing the annual spring start-up service maintenance on our air-conditioning units. He is professional and knowledgeable. Eric was very thorough and extremely detailed in getting the AC units ready for the hot months ahead. Goettl offers their Smart Sadie Maintenance Program which is a good value and premium service.Byron and Pamela Little
Judd was very clean, personable and capable. I was at ease having him in my home. His knowledge helped me in making my decision to go with a tank-less water heater. He even helped me out with my garden hose issue. Thank you Judd for your kind and professional service.
Mike was awesome. Great customer service, figured out what was wrong, fixed the problem, and work on getting a new AC but I will get one in 6 months. I am so happy that I choose Goettl for Plumbing and AC. Skylar thank you also.
Miguel was professional and explained things in terms that I would understand. Was able to replace what was needed to get my AC back up and running today.
I had a fantastic experience with Goettl! They were quick to respond, and Adam was on time, professional, and very knowledgeable. He assessed the issue immediately and explained everything in detail, ensuring I understood the problem and the necessary repairs. Not only did he fix the issue efficiently, he went the extra mile to check for other potential problems. The service was excellent, and the price was fair with no hidden fees. I highly recommend Goettl and Adam for anyone needing plumbing repairs!
Mark Johnstone is awesome! Very kind, a good listener and excellent at educating us as clients about systems and our options!
Matt was very professional. Calmly spoke with me about the issues of our current AC unit and gave us several options. He is trustworthy,, honest, respectful, knowledgeable and very kind.
Thanks for Adam coming out in mid afternoon was very polite and very professional and honest about what needed to be done. He was very helpful on getting me finance so we can get my ac unit up and running.
We bought our house in 2021, knowing our HVAC unit would need to be replaced sooner rather than later. After multiple issues, it was finally time and after research we decided Goettl was the best fit! They sent out Ron to handle the repairs. He was so thorough and gave us our options to repair without trying to sell us on a new unit. We ultimately decided a new unit would be in our best interest and he walked us through the entire process and answered the many questions we had. He was so nice, professional and very knowledgeable! We are very happy with the service we received and very happy that we have a cool house again with no worries!
Andrew was friendly, professional and thorough. Very satisfied with my service and will be recommending Goettl to family and friends.
Victor was extremely thoroughHe was very good about explaining issuesI was so pleased to have a plumber like Victor came me into my homeHe is a professionalI highly recommend!
Awesome customer service installers put down blankets to protect my carpet after comparing the work to other ac units in my complex mine looked professional installed vs some okay jobs after they installers left the job there was no sign of them ever being at my house. Good work commutative and extremely clean install.
Jacob Colvin was fantastic with his work and explanations. Any question I had was answered and given a reason. Went above and beyond what we were expecting and provided detailed breakdown on costs as well as timelines.
Adam is the most pleasant person ever that has came in to my house. It was a verry good pleasure meeting him today he explained everything to me and Mr wilson we were verry well satisfied with his work. And look forward to meeting the rest .of the staff who are going to do 3 work.
Thomas Hatch was a great technician.Eric the ops manager was amazing as wellThey both made sure our system and family were taken care of
Thank you a Million times over to Mike for saving me in a crisis~He was so incredibly nice and professional, he diagnosed my AC issue and was able to fix it the same day, within hours of my call.He was very honest and so helpful.I know the pricing was fair as I had this same job done a few years ago by another company , so that was a plus for me. I would highly recommend calling this company , they really provided outstanding customer support !
Guys arrived timely, explain the work they would do and off to the races. Technicians were excellent, communicated well and focused on getting the new unit installed. We ran into a little problem with access to the attic but they communicated the issue, gave me their recommendation, I approved and we got it done. New unit is working well, they did a good job of cleaning up so I am very happy with my Goettl experience.
Fair price, knowledgeable tech who explained things very well to us, and made the whole repair process very easy and comfortable.
We chose to repipe our 25 yo home after a 3rd leak within a 1.5 year timeframe. David and Hubert were AWESOME! Answered questions. Educated while explaining. Timely. Cleaned up after selves at end of each day. Personable. David made safety a number 1 priority for his team daily. Good guys! We are forever grateful to you for all the hard work it takes to do this type of job! Thank you again!
We were having issues with our AC Unit and called Goettl last night and luckily got an appointment for the next day! The tech they sent out, Jaime, was the BEST tech we have ever had! He was so nice and friendly, cared about our home and answered every single question we had. He let us know ALL of our options, instead of like other companies who try to talk you into the expensive option. I HIGHLY recommend Goettl and Jaime!❤️
Brayan Ortiz was very helpful! They came and installed a whole unit works great and it’s like they were never here
What a great service Adam provided us. While it was a simple fix to our situation, Adam showed us additional tips to keep our water softener unit running in tip top shape. I appreciate the time he took to make sure everything was working properly and it didn’t feel rushed.
My service technician, Ronald Dumas, was so polite, professional and knowledgeable. Kept me informed of everything he was doing, the issues he found, and was most instrumental in my reaching the decision to replace my unit. Install was scheduled the next day and I couldn't have asked for a quicker or more smooth process. Thank you, Ronald. You are a great ambassador for your company.
Service was completed super fast. Same day service and technician was friendly and knew exactly what to do to fix the issue.
Very prompt and on time. Paid a little more but exceptional service. From the phone call going in to Steve doing the job. Thank you.
Eric was professional, knowledgeable, competent, helpful and very personable. He took his time to clearly, concise and fully explain the problem and proposed solutions.
He could not fix it! He has to order the parts and in this heat, I hope it gets here fast! I can't go where it's cool because I have a cat. But he was very nice and informative and told us exactly what we need.They finally got Yunior Perez to fix the problem. He was out here earlier than expected and fixed it sooner than expected. Took pictures and air-conditioner is up and running! Thank you so much!
Judd did an excellent job on it water heater repair. He showed up on time, had great communication, and explained the issues with our unit and our potential solutions very well. Would definitely work with him again. This is my second time using Goettl and I’ll continue to give them my business. Highly recommend!
Hell of a nice guy but a little pushy to get a person signed up when i was only looking for a quote i get it but doesn’t work for me like that
Dusty Pond was prompt and thorough. He explained everything he was doing. He's very professional.
Andrew was amazing. He was so busy and running behind but he let us know with updates when he would arrive. Some places don't even bother. Andrew was professional and explained everything he did. Thanks Andrew!
Both Aaron and Henry were professional, communicative, and gave options to prevent and fix, no pressure to add on service. Goettle also provided an LEO discount. Thankful for his excellent service, will definitely use again and recommend to anyone needing an emergency or regular repair!
Fast scheduling, extremely convenient and accommodating install. The crew did a nice job tidying up after install as well
Dusty Pond was so great and awesome he did a wonderful job and he is very Friendly!!!
Eric was super helpful, knowledgeable and friendly. As always, 5/5 service!
Miguel did a fabulous job. Help us set up our app on the phone and made sure everything was working so that we stay cool😎The people are very knowledgeable, but the office has a hard time with communication!
Q was vey informative and provided top notch customer service. We love Goettl!!!
Informative and kind. Helped me understand the problem without being condescending or belittling. On top of all that, he solved the issue immediately. 10/10 service. 15/10 personality. Would highly recommend! Thanks Larry! 😁
Nels and his team are amazing. On time, professional, and honest. Only company to call for any issues with A/C
Ramos was a wonderful technician. Knowledgeable, friendly & patient as I had a lock issue upon arrival & 2 serviceman getting paid out at the same time. My AC is back to working & I couldn’t be happier. Thanks Goettle & Ramos!
Ron was awesome. He explained everything to me. He gave me my options and answered all of my questions.
Chris was able to repair the air conditioning unit quick. Took some time after he completed the work to give us multiple options going forward. From a maintenance program to a full replacement.Happy with the work that was done. A nice chilling house again.
Dusty pond gave excellent service. Stayed and doubled check his work made sure my family had no issues with the ac before leaving. So we have a cool night sleep.id recommend him to other customers for sure.
I had a leak that prevented water to the house. Levi was responsive to questions and very respectful while being informative. He is a professional and glad we had him help us, and Goettl to respond to our emergency.
Adam got here quickly, and explained everything with great detail. Thank you Goettl, and especially Adam!
Really great service. Literally checked everything related to home cooling efficiency and the operation of the AC heat pump units. Provided recommendations and what we can expect regarding future maintenance in order to keep the units operating efficiently as they increase in age. Highly recommend Goettl should you need AC or plumbing service or repair. Of
Thermostat went totally out soo with AZ Temps in the 100° range, I was truly uncomfortable. My daughter called Goetti for emergency service to restore a/c. I was scheduled for services within 24hrs.Technician Sergio reported for duty within that 24hrs range. He greeted me with a pleasant smile, handshake and humor, to break the ice (heat...lol)He immediately started to inspect the system and the reported problem area. He identified where the problem was and its cause. He made the necessary repairs and presented me with an indepth detailed bill with loads of pics of my a/c units located in attic. This above and beyond steps were certainly appreciated.Technician Sergio represents Goetti with absolute professionalism and honesty.He is truly an asset to the Goetti establishment.Finally my bill was surprisingly reasonable.I will continue doing BUSINESS with Goetti and with Sergio. Thank you for your professional service. THANKSIf you are in search of a reliable, honest and professionally trained A/C & Heating Co..give Goetti a try, you won't regret it
Matt was very helpful and thorough. As always Goettl is a great company to work with.
Ron was an excellent tech. He was very thorough in the service made sure to communicate what their were seeing and gave us a few options for service to help. Thank you Goettl.
John norko was awesome. A very good tech was professional and knew his job sorry wrote the wrong name
Mr. Aaron Martinez came out to my home this morning on this holiday. He was very helpful, and shared alot of his knowledge as a Tech. Thanks again!!!
Eric was great! He had been stuck on another job and still came out to help my wife and I with our AC. He explained what was going on with our AC unit and gave us options. He was very thorough and I am glad that I called Goettl! I would also recommend them to anyone!
Adam was so professional, checked everything out and could not drain the water heater as the sediment was blocking the faucet. Could not open up the flow. Bad news is the heater is over 7 years old and will need replacing soon. Adam thanks for the great job.
This was my first time using Goettl for any services. I needed a minor plumming issue resolved. They were very communicative, on time, friendly and professional. Steven went above and beyond to ensure a repair within budget. I couldn't be happier with their service amd will definitely use them again in the future.
AC went out Saturday evening and by 11:00 a.m. on Sunday everything was fixed. Price seemed a bit High but Comfort was more important. Mike was great and explained everything in detail.
Service Tech wasProfessional on time and completed the job in a timely manner.
Chris was prompt and efficient at the cleaning. He was polite and knowledgeable. He did a great job
Ronald from Goettl was very good. He gave super helpful service and recommendations to keep our unit and system running efficiently.
We were greeted with very straightforward information. We had all of questions answered in a very knowledgeable manner. We felt very at ease with our tech Mike. He was very personable.
Excellent service. Chris was very thorough and detailed in his evaluation and recommendations.
Mario was able to evaluate the best solution setting up my water softener. The install was smooth and clean up fantastic.
Hand's down the best service! Our service technician, Jesse Martinez was very thorough, explained every step and respectful. Hopefully Goettl will let me request Jesse for future tune-ups.
May 7, 2024Jesse was very thorough and professional.Adam was amazing. He came earlier than expected. He was personable and very professional. He knows his job very well. He unclogged the kitchen sink as needed and repair a plastic piece without charge. He is truly an expert and I would glad to have him do service for my mom's house in the future.Joan WilliamsJanuary 30, 2023Goettl Air Conditioning and Plumbing company performed professionally and efficiently on two recent occasions. Our HVAC system failed. Tyler worked with us and negotiated a fair price with a new unit. Next Mario and JJ came out on a Saturday and worked 10 hours on the installation without stopping. There was a problem with the blower and so a supervisor Rino was dispatched on Sunday and helped to diagnose the problem. He then without hesitation had Mario obtain a new blower and board. Once installed the unit worked perfectly.And now today, JoJoe and his assistant Mario came to our home to clean the HVAC ducts. Once again they were extremely professional, knew exactly what they were doing and completed the job efficiently and professionally.I highly recommend Goettl for HVAC and related services.Joan Williams
Ronald Dumas, the tech, and Zario Burrell, the customer service rep, are Fantastic !!!Our AC was not working and it is in the 90's here. Zario, at customer service, somehow got us a same day appointment. We are so thankful for his extra care and professionalism. Then Ronald actually got here earlier than expected, found the issue and repaired it before it got too hot in the house.Both of these gentlemen are great ambassadors for Goettl!! They are the reasons we feel good having stayed with Goettl and Club Sadie for 8 plus years.Thank you for great customer care and excellent service to Ronald, Zario and Goettl!!!
Samuel was excellent very nice to deal with. I appreciated all the options he gave me and the kind courteous service.
First of all, this company is all about customer service. Adam Retherford was the best. He showed up with a great smile, and great respect for my home. Very knowledgeable and patient with me in answering all my questions. He provided great problem solving skills for how to losen a tight screw. He evaluated, even corrected another problem with the outside faucet. He provided me with the knowledgeable insight and fun conversation that brighten-up my day. It is not everyday you meet a great person like him.
Jacob came out to do a home plumbing inspection. Found minor problems with all three toilets and corrected them. Then drained the water heater and discovered that the anode rod was completely corroded, so removed and replaced it. Checked all the pipes in the house for leaks and sold me a great enzyme product to keep the drains clean. He was very professional and explained everything and answered all my questions. Great job!Had our yearly plumbing inspection done again today. Victor a great job flushing out the water heater and checking all the plumbing for any problems. Answered all my questions and explained everything he did. He was very professional and knowledgeable.
My family has been using Goettl for years and have always received outstanding service. Technician Jesse Martinez was no exception! He was friendly, professional, thorough; explained the scope of his work and confirmed we were satisfied with the results. Would highly recommend, thank you Jesse!
Yunior is very professional, he explained the issues and was instrumental in helping me get the best services necessary to get my air conditioner fixed
The technician John was fantastic with his service, explanations and attitude. Great tech, we're absolutely pleased. John was quick with the report and repairs!
Our 7 year old outdoor air conditioning unit began making horrible screeching sounds so we went online to schedule a service call with Goettl. After 20 minutes of the website cycling and not loading we finally just called.We scheduled an appointment and the technician Chris Ross showed up promptly and was an absolute pleasure to deal with (according to my wife). He was thorough, informative and presented her with various options for repair or replacement. We chose replacement which in the end was cheaper and the "base model" far exceeded our expectations.We are extremely pleased with Goettl and their technician Chris.Note: the only reason that this is not a 5 star review is because of the difficulty that we experienced when on their website.
Nick saved the day for us!!Sure was better than another company who tried telling/selling us a new air conditioning system. I would recommend Nick and Goettl anytime
I will always being calling Goettl first for my air condition needs from now on. We have cold air again thanks to them and paid $500 less than another company quoted us at. Thank you Goettl!
Nathan T. was our technician. He was thoroughly professional, and communicated clearly throughout. Nathan was conscientious of our home and left things clean, tidy, and running smoothly. I tend to like to watch when repairs are being done, and Nathan had no problem with that.Update Sep. 2023: Jaime R. and Josh came today for a system check. Excellent service!Update April 2024 - Stephen completed our plumbing check up, flushed the water heater, and pointed out a necessary repair that he made short work of. Excellent service!
Levi was friendly and answered our questions. Was a very helpful service man.
Special thanks to Frank Ramos for looking out for us and for your professionalism. Calling Frank was like having an uncle who had their best interest for us. Thanks for your support today!
Aaron was very professional and personable. Very knowledgeable and provided direction for our needs.After the installation of our new air conditioner that day, the installer discovered a problem. A request for a call back was sent to our salesman the day of the installation. We had questions about the unit, would like a receipt a