Heat Pump Repairs: Refrigerant Leaks
Discover the versatility of heat pumps in the mild winters of the Southwest—they function as both cooling and heating systems. This dual capability is achieved through a refrigerant cycle and a reversing valve. However, it’s crucial to note that systems using refrigerant, like heat pumps, may be susceptible to leaks. These leaks can harm the system and compromise its ability to maintain home comfort. Learn to identify signs of a refrigerant leak with these tips to ensure your system’s optimal performance.
How the Heat Pump Works
Similar to a standard split central air conditioner, a heat pump evaporates refrigerant in the evaporator coil to extract heat. The heated refrigerant is then transferred outside to the condenser coil, where it is condensed, releasing the absorbed heat outdoors. This cycle repeats until the desired indoor temperature is achieved.
In contrast to a central AC, a heat pump has the ability to reverse the refrigerant flow and switch the function of its coils. This allows the system to extract heat from the outdoor air and use it to warm the indoor air—an efficient process that doesn’t involve generating new heat. However, insufficient refrigerant levels can lead to operational issues.
Watch out for these signs of a refrigerant leak:
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Short Cycling: If your HVAC system starts up but quickly shuts down, it could be short cycling. This strains the system and can cause lasting damage. Insufficient refrigerant can lead to overheating as the system struggles to meet heating or cooling demands.
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Hissing Sounds: Strange hissing noises from your heat pump may indicate refrigerant escaping. No, it’s not a snake—it’s the sound of pressurized gas leaking from the system.
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Increased Costs: Don’t settle for overpriced heating! If your heater is becoming expensive to run, it might be due to a refrigerant leak in the system. Keep an eye out for potential leaks to maintain efficient and cost-effective operation.
transform your comfort with goettl
Experience seamless seasons with our top-notch heat pump repair and installation services. Don’t let heating issues chill your home—trust Goettl to keep you warm. Schedule your service today for reliable warmth and unmatched expertise!
Testimonials
What Our Customers Say About Us
Jesus Gloria was very exceptional getting everything done! It was a pleasure meeting Jesus.
Jesus Gloria was my tech. Very impressive! Everything was explained in detail. We were very satisfied with all aspects.
Jorge came to my home Thursday evening, diagnosed the problem of why my house was 86 degrees with the ac running and got me patched up and sorted in a couple of hours, great service!
Very pleased with the service I received from Goettl A/C and Plumbing. Technician was very professional and polite. He explained everything he did and /or found with my a/c unit.
Jose came in and crushed it. He was very kind and honest i appreciated how up front and honest he was. he made sure everything was working the way it should and set me up for success. I will only use goettl from now on.
Darean and Jr. were at the house today and did an outstanding job. They were professional and fun to speak with. They answered all my questions and took care of my installation efficiently. Goettl has always sent the best professionals for my requests.
Jose Carson was polite, knowledgeable, cleaned A/C, diagnosed problems, explained options of repair, and fixed it fast.
The technician Jose Carreon was polite and answered all our questions. We were very pleased with the service we got.
Billy was prompt and professional. He explained the issues with my ac unit clearly and was patient with all my questions. Really appreciate the great service and am happy I signed up for their yearly maintenance services.
Jesus Gloria was very knowledgeable and gave me great recommendations for what I was needing. Also on what to expect from the future. He explained everything thoroughly and answered all the questions I had.
Edgar was very knowledgeable, respectful, friendly, helpful and above all, professional. He checked my system and explained everything that he was doing and what he was looking for to diagnose the issue with my unit. He explained everything in ways the customer can understand. I really appreciate the respect that he had for my space and the speed in which he did the diagnostics, estimates and cleanup. Thank you Edgar for making a not so good situation more accepting.
Jehad had great customer service. He was very knowledgeable about the equipment and what was needed in order for the system to run at full performance!!
All integral elements of professionalism, responsiveness, punctuality, quality, and value were surpassed during their maintenance call! The team of Nik and Omar demonstrated superb work ethic, thoroughness and pride in their work performance. This team, definitely, is an asset to any organization. Their professionalism should be the standard for those who strive for EXCELLENCE!
Rudy was great; very professional. Diagnosed the problem quickly and took care of everything.
Goettl HVAC tech, Jeremy Ortega, came for my planned A/C inspection. He was very thorough with the inspection and explained all that he observed. Jeremy was very patient and answered all of my questions and proved the needed service. I would recommend Goettl if you are looking for experienced, knowledgeable professionals.
Jehad did a fantastic job. He was very professional and explained everything he did and corrected regarding our air conditioning. I would highly recommend him and Goettl.
Great service all the guys are so nice peter Jonny and today Manuel and Joe they did a great job 👍
Great Service! Very thorough and friendly. Would definitely use your company again Thank you!
I was scared and totally unprepared for this fast escalating water leak. It was terrifying. Ryan and Kaelen came and patiently and thoroughly explained what was happening. What was the procedure to locate the issue, what they would need to do to assess and repair the issue and as they exposed the problem they showed me what was happening each time I came out. They educated me fully so I will be able to handle any future issues confidently. They confirmed the leak was resolved and showed me how to use the new turn off if needed in the future. They were fast and completely removed all signs of the repair. I am so grateful to have 2 young men of such professional expertise show up and will not hesitate to continue using Goettl.
Roger and Pedro provided expert and thorough service They were personable and efficient. Highly recommend them for recognition of an outstanding customer experience
What a detailed job Abdiel Chavez did for us today, I highly recommend Goettl!
Very professional, courteous, knowledgeable, explained the process of repairs. Felt my house is in good hands
We had the evaluation done by technician Andrew Arizola the very day we called. The plan was set and technician Mike Lucio came the very next morning to fix our shower issue. He worked diligently and was done within 4 hours. Both technicians were very professional and did an outstanding job. I highly recommend.
Great service I'm in his partner explain everything that was going on and I'm very pleased with your guys service I will be calling you for the next project thank you
Johnny Rivera and his partner Peter were incredibly thorough, knowledgeable and very kind. I would recommend Goetl Air Conditioning.
Richard is a very friendly, informative, and helpful. He certainly applied himself to the task of taking care of the plumbing problems. He kept us very informed of the sewer troubles.
Jehad, provided great customer service. Much 👏. & Brian and Chuy did a great job on our install. Would recommend!
Update - Jose Carreon visited our home (2/24/2025) and performed our annual checkup and found no issues. He also installed our smart maintenance sensors that were not installed with our new system. Everything is working flawlessly and we look forward to continued care with the Goettl family. Great job!Update - our air conditioner went out today (10/26/23) and JEHAD showed up to repair the issue but the issue was bigger than expected. Tomorrow we will have a brand new system! Goettl is an EPIC firm that treats customers right. Thank you again JEHAD for going above and beyond.Goettl is the epitome of what excellent customer service is! Our Drain King, DAREAN, addressed all of our questions and concerns and not only unclogged our drain but went above and beyond to show us our drains leading to the street were free and clear of any other issues. Thank you Darean and thank you Goettl for a great experience!
Ryan and Gaelen were extremely professional and time efficient . Good job guys !
Great service today provided by Frank M from Goettl - showed up on time. Handled professionally and in a timely manner. We utilized the Sadie membership for the services received. The team assessed that our Plumbing is functioning as expected.Update: great experience with Edgar Loredo who kept it real with us and was very transparent. I appreciate his honesty and recommendations. Will be requesting him as our technician in the future if we choose to use Goettl
Jorge was scheduled to look at our HVAC, he showed up earlier than expected. Jorge kept me informed of everything he was doing and what he was thinking about our issue with our unit. We have been looking for a company that is going to be there when we need them and is willing to use the warranty on our system. Jorge called to verify our warranty with our unit, which shocked me because none of the other companies wouldn't do that for us. We highly recommend to use Goettl AC and plumbing and ask for Jorge G. To come out and help you with any questions or issues with your unit. Jorge G. thank you for everything you did to get us back on track, and for going beyond the minimum. You saved us a lot of problems and funds. Thank you, Goettl for hiring great and honest people...2/15/23Thank you, Jorge G. Again for being so honest about our unit issues.
Jeremy was very professional and did a great job!I would highly recommend Goettl A/C!
Ryan and helper came timely. Fortunately the original frozen pipes had unfrozen by time they arrived. They checked outdoor hose bibs and pointed out a few frozen ones that we attached freeze mizers to. I was happy with their service.
Jerry was very proffesional and explained everything very thoroughly. He gave me my options and was very honest.
Very professional. The crew sought to understand my issues. They gathered information and will report back with recommendation options.
Frank M came out to house and was very friendly, professional and informative. I highly recommend him and Goettl Plbg
Brian and Marcus were awesome today with my new ac/heating unit installation today!
Nathan was great!!! I definitely feel much better knowing the problem is fixed!
I had a leak previously repaired by a different company that was still leaking, so I decided to call Goettl, to get a pro to repair it. I was seriously impressed, the leak was repaired and it looks and works perfectly. Rudy came by on a Friday and dug up the pipes, identified where it was leaking and came back Saturday morning to repair it. The repair was truly a work of art. I highly recommend Goettl for your plumbing needs, make sure to as for Rudy.
Matthew Lopez is the best. Goettle Air Conditioning is also the best. I could not ask for anyone or any company better to service my AC. Thank you all for taking such good care of my service. Thank you indeed very much.
Frank was honest and was more important for him for us to know the truth than to make a sale.
Jesus Gloria was amazing! He was very friendly and professional. Great job!!!
Miguel was 100% great customer service. Knowledgeable and made me feel confident that I am dealing with a person that is looking out for you.
Jesus gloria was very informative and nice with his assistance. He completed the job in a timely manner
I had a very good experience , Miguel was very knowledgeable and professional. Look forward to working with Goettl.
Darean is such a nice and professional young man and helped me greatly to get to the bottom of my mysteriously high December water bill. I will get WiFi as he was not able to install the sensors for which I apologize. Thank you so much for your prompt response to my water issue.
Dependable, professional, knowledgeable technicians. If you have a problem I recommend you call Goettl they’ll take care of you!
Ryan and his associate were knowledgeable, efficient, and very respectful. They also managed to squeeze in my drain cleaning right before the Thanksgiving holiday with only a few hours' notice. I highly recommend them for your plumbing (and HVAC) needs, be they big or small. Thanks, guys!Kathy
Edgar took the time to maintain our AC and made sure everything was perfect!Goettl has helped multiple times with issues both inside and out. Not only have they previously fixed issue with the AC unit, but our repairman Edgar carefully explained how to maintain our systems with GOETTL. Thanks for the excellent service!!
Frank was very informative, cordial and respectful. Provided the information we needed and answered any questions we had.
Peter and Johnny came out and didn’t give me any runaround nor did they try and sell me something i didn’t need. They were both very knowledgeable and explained everything that needed to be done. They treated me like i was a part of their own family. Will definitely be a Goettl customer for any of my HVAC issues.
Ralph Garcia, journeyman plumber did an excellent job during our flood prevention inspection. Was on time, cordial and tons of experience. I highly recommend Ralph and Goetle to anyone in need of service.H. NavarroFrank Soto, plumber was very thorough in his assessment of the problem. Provided options and was patient in waiting for our decision. We are very pleased with Frank's knowledge plus his warm personality was a plus. Thank you Frank.H. NavarroJeremy Ortega service tech did an excellent job removing, cleaning and reinstalling the flame sensors along with servicing the HVAC blowers. We are set for the next 2 years. Thanks again Jeremy.H. Navarro
Technician explained what was causing the problem, what needed to be done to correct the situation, why, how it would be resolved in the best possible way.
Once again, Abdiel assessed the situation, determined the best repair option, discussed his concerns and a solution which was considered and approved. He was professional and courteous. I was explained the scope of work, cost, and everything was dead on perfect. His professionalism is always appreciated.Thank you!
Very friendly and efficient. Good source of knowledge would highly recommend
Joseph G was great to work with!! Explained everything and was very informative!! Highly recommend!!
Frank was very knowledgeable and incredibly friendly. I highly recommend him.
This process was quick and very efficient. Richard was friendly, informative and worked neatly in my home.
01/08/2025 - Ryan Barrientos and his counterpart were great!!! Very personable and provided excellent customer service. I was very satisfied with the results and would recommend Goettl to anyone.09/19/2024 - Husam Ismail did an outstanding job!!! Very personable and honest, so far with my experience withGoettl he is the best technician that i have encountered.02/11/2024 - Josh L. did a fabulous job!!! He was very personable and fast. Great experience, I would recommend Goettl to anyone.Today is 21 July Sam stopped by and service was excellent 👌. Ralph was excellent, great customer service
Billy was friendly and informative. He came out to assess our HVAC as part of our subscription service. He installed some sensors, gave recommendations and quotes, and tested the system. Thank you!
Doug & Aidan did an amazing Job today replacing our water heater, they were very professional and completed their work effectively & efficiently answering all questions I had. Thank you both
Lionel was very courteous and knowledgeable and gave us the facts. He was honest and gave us advice that we could google and have a better understanding of what we needed to do. I appreciate the time he took to make us understand everything he was inspecting and recommending.
I was pleased with the service that the technician Jerry gave, he was prompt and at the same time polite and careful with handling his tools in the house,upon completion he made sure all was clean
Excellent service repairing a water softener leak under warranty. Thank you!
Jehad was sent to check up on my heating system. 2nd time using these guys. Always great service. Very knowledgeable.
Frank was prompt, professionial & a very patient individual. He answered all my questions along with some education regarding my water heater. He was very knowledgeable & did a great job!!
Also would like to leave a five star review for Ralph and Rudy, for installing my water heater and my new water softener system! Very professional and courteous as well as very efficient and clean work. Highly recommend!
Andrew the service technician was very helpful and very friendly. He explained how he was going to unclog the water sewer plus he told me there was a solution to my problem and needed to get a product that he has to clean the pipes. But i told him that it was ok but the service from goettl plumbing excellent and that I will be calling then back.Thank you goettl
He's the best thanks for the great service. I recommend this company and person to anyone. Great work.
Jerry Guzman was the consummate professional. He took time to listen to our concerns, explain pricing, and the anticipated intervention needed, and he was contentious about keeping our home clean where he worked. We appreciated his knowledge, skill, and customer-centric interaction.
Mr. Soto came out to give us an estimate. He was very professional, courteous, and knowledgeable.
Cameron Bogott from Goettl performed the checkup for my heating system. He explained everything to me. I appreciate the knowledgeable and friendly people at Goettl.
Rudy came out and thoroughly looked under sink. Observed the problem and was able to fix it in a timely manner. Would highly recommend!
We had an amazing experience with Goettl once again! Tyler came to check our plumbing and flush our water heater. He explained everything so well and was very helpful and knowledgeable.
Cameron is an exceptional professional. Detailed and thorough with everything.
Jeremy was very professional and explained all the work he did completely so we could understand. I was vey pleased with Jeremy’s work
I needed a new hot water heater. Scheduling a service call via the website was easy. The technician Rudy was on time and did an excellent job of explaining the process for replacing the existing unit. William from the office provided clear options with upfront, all inclusive pricing. I was able to quickly determine the best path forward given my budget. As a result, I was able to have the replacement completed same day. Overall a very smooth process which was much appreciated.
Cameron was very thorough, respectful and explained everything well. I appreciate him taking his time and being helpful. Thanks again.
Rudy was professional in every way.Explain testing and clarified cost.I was impressed.
Doug and Aiden found my water psi was too high even after another company did a prv repair, and gave me an honest quote for a gas line.
Jeremy gave a clear, detailed explanation of the heating-unit problem he diagnosed and recommended steps to repair. It worked as hoped. Yeah Jeremy!! Courteous and conscientious throughout.
I visited the Goettl website and chatted with Zayne, who was extremely helpful. He was able to schedule a same-day service call to help with our issue. Peter M. arrived within the hour and quickly diagnosed an issue with our AC. He explained the problems in great detail and was extremely professional and polite. Because we still had an issue with a leak that was not coming from the AC, Peter was able to get another member of the Goettl team to come out and help diagnose that issue! Overall great experience with Goettl, so far! Hopefully the leak will be found soon!
Very knowledgeable and well respected !! We will need him to follow up with our service soon !
Jerry was great with taking care of the plumbing issue at our house and making sure everything is taken care of properly.
Joseph was very attentive. Very knowledgeable. All the Goettl technicians have been great
Professional and friendly while staying efficient at the same time. Thank you!!
Very good service, therapist, professional service, very responsive.If there's a problem they do their best to fix it and it's worth the money.Thank you
Miguel Benavides was amazing during my HVAC rejuvenation tune up! 10 stars if I could!! Miguel took the time to explain every detail, offered multiple options that fit my budget, and made sure I fully understood each step. I felt completely taken care of, and Miguel’s thoroughness gave me real peace of mind. I couldn’t recommend them more highly!
Jehad is courteous and highly knowledgeable.Brayan, Jason, and Christian were the three techs who installed the unit and new ducts. They showed excellent work ethic. They cleaned up all debris, and most importantly, the system works perfectly. Today Ignacio came and inspected the work, and found no problems at all. The entire team has earned 5 stars.
November 5, 2024:Jehad did a good job assessing our A C system. He explained thoroughly what our new system will be.November 6, 2024. The team Brayan, Christian and Jason worked awesome in replacing our whole A/C system and air ducts. They were respectful of our property, answered our questions without hesitation. They all did a fantastic job. We thank ya'll for your services and definitely recommend your business. We appreciate you.November 7, 2024: Ignacio inspected the newly installed air condition and duct system. He was very knowledgeable, and good expertise. He listened and answered our questions and concerns..he helped us to install our Sensi a/c and heater app..Fe Alexander
Goettl sent Ryan to fix my clogged drain. He arrived. On time and cleared my drain quickly. Advised me of a break that was In the cities right-of-way. And sent a video confirming his findings. All for less than $100. Glad I chose Goettl!
Sam was absolutely amazing! He was very professional and personable. He was very confident in his skills and really cares about his customers.
Darean Guerra was awesome!! He explained everything and even gave us helpful advice! Will definitely use Goettl and Darean for all future plumbing needs!
Goettl came to the rescue. Excellent service, knowledgable technician and quick service. Provided me with important information on my unit something I have not experienced with the installer of ac system. Good to know there are still companies that look out for customers. If you go Goettl you will not be disappointed! They have top notch knowledgeable personnel from the time you pick up the phone and set up the appointment. Thank you Reagan you are awesome!
Sam is outstanding!!! Explained everything. If anyone needs work done please ask for Sam !!! My AC works amazing . Thank you Sam !!!
Sam did an outstanding job with my A/C repairs. Very professional and very welcoming.
This is Leticia Baca and my husband Ed! We are in the midst of finishing a huge project involving kitchen pipes and old sewer line; replacing them all. It is by far the most expensive plumbing project we have ever undertaken. I doubt we would have decided to have the work done without Ryan’s help and guidance in giving us an educated understanding of the problem and the project. He helped us to understand the gravity of our situation and promised to be here anytime we needed him and he has been. He is an excellent leader and project manager and gave us superb customer service. Both my husband and I were exceptionally impressed with his professionalism and that of every member of our plumbing team! Kaelin, Ryan’s partner, was an excellent member and so were Paulo and Adrian who did the intricate and back breaking sewer line work! Please let Ryan and all the team know how much we appreciated them! No doubt they would appreciate hearing it from management. Sincerely,Leticia and Ed Baca
Jesus Gloria was a great technician. Everything was taken care of very well and he was very thorough with the system check.
This is the type of quality service that everyone needs! Billy went above and beyond in helping me discover what was going on with my AC unit. He not only provided the service that I asked for, but also looked more into the issue to make sure that everything was functioning the way it’s supposed to. Update it was not however, Billy and his team assured me that they provide quality for the quantity. The team’s customer service is respectful and transparent which I feel everyone needs. Thank you Billy and the rest of the team!
Nacho came by and did a very though and complete inspection. He noted two things that needed to be fixed and got it scheduled. He also explained the process that Goettl uses with the City Inspectors.
Lionel did an amazing job! Feel a difference on A/C unit and so far was very professional. He is a life saver!
Billy was fantastic! He fixed our issues and our A/C is back on!! Great service!
Great review for Goettl Plumbing.We had an blockage in our sewer line.Tyler Leija was dispatched the same day, and found the blockage using a camera tool.He cleared the blockage temporarily.The actual fix would require digging up and replacing the bad area of pipe.Paulo "Adrian" Dado and his crew came out the next day with backhoe, dug up the area, and replaced the section of pipe.The next day, after inspection, Adrian and his crew filled in the hole and then cleaned up the area.This is a brief description. There was A LOT of work involved.Very professional work.
Billy and John were awesome. Set up everything perfectly and went the extra mile to take care of some additional needs. Definitely the best A/C experience yet.Our tech Jorge that came out the day before helped quickly assess the situation and get us set up for a new system and water heater. Jorge was very friendly, would highly recommend!
Jesus Gloria did an excellent job and explained all the details of what was found and went through the options to choose from and what each option would give. Decision is easy.Frank did an excellent job at explaining every thing in terms that were understandable to both myself and my wife. This greatly assisted in making the right decision to look at all options on either repair or update/purchase for the future and in the long term, saving money.
Johnny Rivera and Billy Solis came by to fix some work for me and did a fantastic job. Give these guys a raise!
Had Jesus come out and inspect my AC unit after it stopped working and he really hit the mark on creating a friendly professional environment and helped me through this stressful process and to choose the correct path that worked best for me. Everyone from the technicians to the crew who came out and installed my new unit were absolutely incredible and left no trace of them being here working. Would absolutely recommend for any and all services they provide for your home and will be calling them again when we need help.
Rudy was my tech and fixed my leak after i called another plummer that didn't fix the problem.Very profesional I advise to use this company . Great experience all around
Miguel is truly a blessing. Checked everything carefully and offered best advice and systems
I am so pleased and satisfied with Goettl AC & Htg! I called on a Sunday and Jesus Gloria showed up and got us up and running in no time! He was efficient, knowledgeable, courteous and helpful! Thank you Jesus! We will be calling you again! I highly recommend this company!😊
Darren guerra was great, gave us several options and explained in full detail what needed to be done. Very neat and clean in his work. And finished the job in a timely manner. Very happy overall with everything from start to finish. I did think the price was a little high though but considering it was getting late and didn't have much options.Will definitely call and useGoettle again and I will ask if Darrean could help again.
Now I understand why this company is so highly rated! Outstanding customer service from the time I called to make an appointment to when Tyler came to our home to evaluate our concerns. I learned so much about our plumbing, thank you! The level of professionalism is unmatched! Also Tyler was very down to earth, easy to talk to, he was obviously very intelligent and it was clear he was a master of his trade! Thank you Tyler, I would recommend Tyler to everyone! He is definitely an asset to the company.
They delivered what they promised wasCouldn’t be happier. Came all the options
Rudy Farias with Goettl Plumbing came by and was completely professional, on time and connected us with what we needed. That's why we always use Goettl.
Doug and Aiden were very helpful fixing a pressure problem and putting a new toilet in.
Jorge was friendly,knowledgeable and helpful explained to us the issue with our AC .
Mr. Nathan Bloodworth arrived and immediately troubleshot the problem. He was extremely knowledgeable and got the job done in less time than I expected. Thank you.
Andrew was very professional. Explained everything about the problem we were having with our sink drain. Made great recommendations. The service was timely and the alerts for when they were headed this way were very helpful.
Jesus was prompt and went straight to work. He was transparent and explained in detail the advantages of certain improvements. He was knowledgeable and initiated the improvement process right then and there!
We came for a quick trip and walked in to our family member’s home with no AC. I called this company on a Sunday, and a holiday weekend no less, and they were able to get us in the same day and fixed the problem quickly. Thank you!
Joseph Gutierrez came out And provided a very in-depth conversation on the systems they have for water softeners and carbon filter combinations. I was debating over another product with a different company and he very thoroughly explained the difference. This led me to decide on moving forward with their system, An exceptional employee, and I am sure the company appreciate his professionalism as much as I did.
Jesus Gloria was awesome, knowledgeable, and very helpful in getting our AC system up and running. It's hot outside and this guy saved us. Thank you so much for all the help and support.
Jesus Gloria did an outstanding job diagnosing our system and giving us a solution that's fair and affordable. A true professional!
William , Goettl Technician is a Professional Highly Qualified Individual who performed his work in a skilled manner within a minimal amount of time .
Frank M, was great he took the time to explain all the details of the estimate and explained what needs to be done. Thank you Frank!
Jeremy Ortega was excellent in his ways of explaining what my HVAC is doing during peak times of the day during summer. Great Customer experience overall.
Darrell was very professional and did a great job diagnosing our AC system. We will be calling Goettel AC next time.
We were hearing hammering between the walls. Tyler came out to my home to perform an evaluation. After doing several tests he quickly found the issue. We discussed several options. I ultimately opted to have the problem fixed to avoid damage to other appliances. He completed the work in a timely manner.
Peter helped a lot with explaining the root cause of our AC unit not functioning as well as it should be, and explaining why he recommended the fix/parts that he did. Took plenty of time to troubleshoot what was actually going on as opposed to just treating the symptoms, and explained in an easy-to-understand way what he found and how to fix it. He also gave good advice about simple DIY maintenance we can do moving forward to keep the system healthy! Goettl as a whole was very easy to work with and I was able to book an appointment as early as the day following my phone call. Great service from start to finish!
Andrew was an awesome and knowledgeable technician. He walked me through best and worst case scenarios. He was very informative offering multiple repair options. The best case scenario turned in our favor and we are back in business. Huge thanks to Andrew!
Great work from Richard, found our issue within 10 mins and was completed within 30 mins time. Thanks again !
Matthew was amazing! Very professional and pleasant. I would highly recommend him! I would use Goettl just because of him.
Very helpful, honest and friendly. Quick to respond and same day service! Miguel was great company to talk with and knows what he’s doing. Recommend Goettl and their team for A/C work!l to anyone looking for great service.
They are always very prompt, efficient and extremely knowledgeable. They are also very friendly, personable and explain things in a way we can understand.
Joseph was really professional and knowledgeable will definitely use them again
Douglas was very professional and provided great customer service. He explained the plumbing process very well.
William came out to our home following our yearly A/C maintenance to see if we had a compressor saver issue. Immediately William was able to identify the issue and even went a step further for us to identify other issues. Being in corporate sales/project coordination for power generation I could see how much electrical knowledge William had on top of HVAC, which is a HUGE bonus to have in that field! I personally learned a lot I did not know. It left us feeling very taken care of and very confident in Goettl as a whole. He represented the company extremely well. I was impressed by how much he knew and hope to see him grow and move up with the company as we stay customers of Goettl.
Andrew was a true professional. Explained the issue, fixed it and showed me how to prevent it.
Abdiel arrived promptly as his text said. He took the time to patiently answer all my questions and help me decide the best solution. Prompt, polite and profession service from the first contact and even after the completion of work. Thank you!
Great service from a great company! Lionel did an excellent inspection, was very professional the entire time, but most importantly is a great conversationalist! I can't say enough positive comments about Goettl!
Very knowledgeable get me informed of what he was happened to do. Did it in a timely manner very, very satisfied? Thank you guys so much.
Daylan was very professional and explained all work done and why. I will continue to use Goettl and inform all whom I know of the service provided.
Our AC went down for the upstairs unit. We have a maintenance plan through another company but they do not provide 24/7 service. I called Goettl and I am so happy I did. Jesus Gloria was out within a few hours. I was called to confirm the appointment window. Then texted with the photo attached so I would know who my technician was and the link to track their arrival. Jesus was so professional and explained everything to make sure I understood. He took photos and videos to make sure I could see what he was talking about. Then showed me the photos after the repairs. I am so impressed with this experience. The company very clearly communicates how important customer satisfaction is to them. A+++ service and Jesus did an amazing job. I will definitely consider their maintenance plan in the future which also includes routine plumbing inspections and flushing for the same price other companies charge for HVAC services alone.
Peter is very experienced and professional. He knows a lot and explains everything in detail.
I called Goettl to get a second opinion on a/c repair options or replacement. Peter Medelez conducted a very thorough system check and confirmed all the same issues previously identified but found an additional issue; tipping the scale to full replacement. We appreciated his professionalism and knowledge: answering all our questions and explaining the issues and options. We ultimately chose Goettl for the replacement option due to their price and professionalism.
Peter was great! Explained every detail I needed and answered all my questions!
Jesus Gloria provided exceptional service as the Goettl Technician this past weekend. He demonstrated great attention to detail in addressing the issues with our air conditioning unit and resolved them quickly, within 30 minutes. Jesus has a strong dedication to his profession and the company he represents, as evidenced by his professional demeanor and the quality of his work. His customer service skills are top-notch, earning a 5-star rating from us. We were so impressed by his service that we have decided to become members of the Goettl service.
Jehad and Cameron provided great recommendation and customer service for my AC replacement.
Got exactly what we needed with the service and had great customer service from Tyler for our plumbing and with Jehad for our AC work. They were awesome! Thanks!
Rudy came out and was very professional and addressed our plumbing needs in a timely manner, highly recommended.
William and Cameron were knowledgeable, friendly, professional, respectful and put on plastic booties over their shoes when they came into the house. Our pets were comfortable with them and that says a lot. We will definitely ask for them again in the future if our AC has any issues.
Jehad did an amazing job after checking the entire unit he came down and thoroughly explained everything that needed to get done/replace.
Matthew was on time respectful and very curious. He explained everything I needed to know and I felt no pressure to buy additional things. Thank you Matt .
EXCELLENT CUSTOMER SERVICE!! Jesus Gloria provided AC maintenance today providing with photos and video of his findings and a thorough explanation of any issues found. Richard Wenzlaff and Junior also came out today for the plumbing maintenance and also provided EXCELLENT CUSTOMER SERVICE. I have very clean water. They checked out my water heaters, water softener, osmosis, etc…no issues were noted! Three AWESOME, hard-working, thorough gentleman! Professional and courteous! Thanks guys! Appreciate your hard work and honesty!
Awesome experience. Jesus Gloria was very friendly and informative and solved the problem quickly.
Josh was amazing! He was personable, polite, professional, and he walked me through everything he was doing and looking at. If I could give him ten stars I would!
They are very professional and very nice. I live with an elderly mother and my toilet was clogged, they responded right away, clean the area. I cannot say enough. I would use them again and recommend them
The company was very quick to respond. They came in the same day and got our AC fixed within an hour! Our tech Matthew Lopez was great at walking us through the whole process. Also had great customer service! Definitely would recommend!!
Frank Soto was on time and very professional. I was given a couple of options on how to correct the plumbing issue and the leak was fixed within a couple of hours. Very happy
Nacho, our Tech performed a check on our newly installed HVAC sys. He was courteous, knowledgeable, and approachable. He answered all questions my wife and I had and provided some good tips for system longevity. Good on the Goettl company for hiring Superstars like Nacho!
Daniel Castillo explained everything throughly and the process of what I needed. He was able to explain in detail why I had been having constant issues and how to best resolve this. Really happy with his service, overall knowledge and ability to help us understand great rep, and customer support when I would call in.
Matthew did an amazing job ! He was very fast and super helpful. I highly recommend getting services through Goettl !
Matthew Lopez’s service was top notch!! Quick and very attentive. He was thorough and explained everything that was taking place. I will always refer to Goettle for my AC needs and ask for Matthew!
