Why Is There Ice on My AC?
When the heat of summer is at its worst around here, and that is really saying something, you want your AC to be firing on all cylinders. In fact, you want your AC cooling your home so effectively that you may think that seeing ice develop on it is a good thing. After all, if the system is able to generate ice even when it is this hot out, it must really be cranking, right? Well, that may be true of an ice maker or a freezer, but your air conditioner in Paradise, NV is neither of these.
The fact of the matter is that, deceivingly, ice on your air conditioning system is a bad thing. Heat pumps are actually expected to ice up from time to time, and they have a defrost cycle to overcome the issue. A traditional split central AC should never develop ice, though. If you notice that your air conditioner is freezing up, there are a few things that you can check on your own. However, it could also be a sign of serious trouble, so contact us if you don’t see an obvious solution.
You May Just Have a Dirty Air Filter
We cannot stress this enough. You have to change your air filter regularly. This is especially true when we are dealing with temperatures as hot as we’ve already been seeing this summer season. Why is this such a big deal? Because a very dirty air filter is going to create too much airflow resistance in your air conditioning system. Okay, you may be thinking, my system won’t blow air out of the ducts quite as forcefully. Is that really such a big deal?
This is not really the issue at hand — though struggling to distribute air does put a lot of strain on the AC. If your air conditioner is suffering from reduced airflow due to a very dirty air filter, then the evaporator coil is going to struggle to draw a sufficient amount of heat out of the system. This will cause the coil to get way too cold, and the condensation on that coil can freeze up as a result. The resulting ice is only going to serve to insulate the coil further, exacerbating the situation.
It Could Also Be a Refrigerant Leak
In terms of an icy coil, a dirty air filter is definitely your best case scenario. The likely alternative, particularly if you are seeing ice or frost on the outdoor unit/refrigerant lines as well, is a refrigerant leak. Why is this such a big deal? Well, continuing to run an AC that is leaking refrigerant — which low levels suggest, being as that the system does not consume this fluid — can effectively destroy your system.
Refrigerant is the key to your air conditioner’s ability to cool your property. It is the evaporation of refrigerant that allows your system to draw heat out of the air, and the condensing of that refrigerant that allows the system to vent its heat outdoors. If your air filter is clean and you’re seeing ice on your system, schedule professional air conditioning repairs with Goettl Air Conditioning immediately.
G-O-E-T-T-L it’ll keep you cool but it’s hard to spell.
Testimonials
What Our Customers Say About Us
Billy was very professional—kind—and educational. He helped me understand the issues we were experiencing and walked through the various options to fix things. It was a very big job and we were stressed about the final cost given we did not have a Home Warranty—Billy was considerate and gave us a lot of options to repair but also keep within the budget we were working with. The financing options were reasonable and very helpful too! All in all—we were very pleased with their service and overall support.
Tyler did a great job unclogging our sink and proved use with some information regarding our pipes
UPDATE: Our service representative, Jehad, worked with us as he informed us of a concern with the plenum ( basically a unit that supports airflow throughout the home) and yes, it had substance that looked suspicious. Jehad, and his supervisor were very helpful and explained our options. For that, we are thankful. However, Goettl as a company, have now cost us $20G in less than a year.....when will the emergence of "issues" cease?UPDATE (Financing): SECURE YOUR FINANCING VIA YOUR BANKING INSTITUTION. Goettl uses GoodLeap as their financing agent. Once GoodLeap has your information, they will make attempts to "persuade" you to basically max out your credit limit with them. Last call received? 8:10 pm tonight. Their tactics are disingenous "we're calling to...remind you of the upcoming payment/see if everything is going well/if their issues with the unit we can act as an intermediary with the installer". REALLY? REALLY! PLEASE secure your own financing via your financial institution. I rushed because it was inferred that......you know tactics that generate a sense of urgency. Take a breath, secure your own financing, then schedule with Goettl. Yes, more than likely you will need a new unit....if you get my drift.Original Post: Goettel's service today. They responded IMMEDIATELY and Jorge Gutierrez was PHENOMENAL (informative, trustworthy, kind, and sincere).1st UPDATE (Installation): Bryan and Christian installed my AC unit (yep, decided on a new system 😔). These young gentlemen were prompt, courteous, and respectful. This far, I am very pleased with the services provided.UPDATE (Financing): SECURE YOUR FINANCING VIA YOUR BANKING INSTITUTION. Goettl uses GoodLeap as their financing agent. Once GoodLeap has your information, they will make attempts to "persuade" you to basically max out your credit limit with them. Last call received? 8:10 pm tonight. Their tactics are disingenous "we're calling to...remind you of the upcoming payment/see if everything is going well/if their issues with the unit we can act as an intermediary with the installer". REALLY? REALLY! PLEASE secure your own financing via your financial institution. I rushed because it was inferred that......you know tactics that generate a sense of urgency. Take a breath, secure your own financing, then schedule with Goettl. Yes, more than likely you will need a new unit....if you get my drift.
This was my 1st time calling Goettl for my AC needs. I was a little hesitant since I am a DIYer and like to do and save on everything but I wasnt available this time around. I had a no cooling issue that Mr. Benavides quickly troubleshot; he replaced the capacitor at a decent price (considering the market) making everyones life happier. All around was a good experiance and would definitely recommend the maintenance and service they provide. THANK YOU!!
Called to get a quote for a a/c unit replacement. Billy was great, he was knowledgeable, courteous and friendly. Keep up the good work!
Great service! I love My Sadie membership. Billy was very thorough and professional. He even gave me advice on keeping my house cooler this summer. Thank you!
The service we received was done in a professional manner. First, Ryan explained the cost in a detailed manner prior to repairs being done. Secondly, he addressed the cost increase due to a broken part that was not visible until removal of the toilet. All the work was done a professional manner and we were updated on the progress of work being done. In the past we’ve had repairs made by other competitors but your company has surpassed our expectations of quality workmanship. The job was done in a timely manner due the team work of Ryan and Kaelen. Both gentleman deserve to be recognized for their outstanding work . I would recommend your company to anyone who needs plumbing repairs.
Jehad is awesome and he went above and beyond in diagnosing the problem. This is the 2nd company called and he reassured us the problem will be fixed tomorrow. Thank you so much. Texas heat is crazy and my family appreciated his clarity on the problem.
Our friend Jehad did a great job inspecting and servicing our broken a/c system. Thank you kindly. Praise God.
I just had an AC unit installed at a great price. Jason,Fidel and Brian were absolutely amazing young men. They were helpful in answering questions. They were respectful towards my family and my property. I highly recommend the services. Goetti handled my issues and also Miguel was amazing in guiding me and fixing the other issues I was having.
Jerry Guzman came to help me today find a clog line. He was super super helpful and knew his stuff. He cleared the line and then proceeded to spend time making sure that he line was cleared and cleaned out. He even went above and beyond and asked if there was anything else he could look at while he was here. Amazing service!!! Thank you so much Jerry. Highly recommend him!
Brandon took his time and explained everything to me. Very professional and knowledgeable. Thank you your time and assistance.Brayan and Marcos did an awesome job on the new ac installation. Installed with no issues and has been on ever since. Perfect time with summer coming up. Walked through and job was very clean and organized. Great work ethic. Great guys.
The gentleman that arrived for the assessment and repair of my AC (Mr. Jorge Gutierrez) was outstanding. His Customer Service was top notch, beyond just being friendly. He explained everything that he was doing and before conducting any tests, he would explain what is ideal and what are the limits regarding what he was looking at. Beyond my initial call, I had some follow up questions which he was more than happy to answer and explain. Upon further review, there were some additional issues found (not the “go in for oil change, now you need a new transmission” type of issue), but which helped to clarify the situation and for which he provided several suggestions on how we could move forward. I am an extremely cheap person but my family’s health and well being is first and foremost. And when you’ve got two girls and a wife who absolutely hate the heat (and here in Texas we get plenty of that), their happiness is my happiness (in more ways than one). So with Mr. Gutierrez’ explanations and suggestions in front of me, I made a decision which despite the cost, I feel comfortable and satisfied with. I’ve got his Contact info as well as his Supervisor (Carlos), so if anything comes up in the future or if there’s additional projects I’d like to have done in my home, I’ll definitely be requesting him personally.Good Customer Service is terribly undervalued. GREAT customer service is almost unheard of nowadays. That above all, when paired with truly quality work will always ensure not only a return customer, but also brand loyalty.
Jesus Gloria was very exceptional getting everything done! It was a pleasure meeting Jesus.
Jesus Gloria was my tech. Very impressive! Everything was explained in detail. We were very satisfied with all aspects.
Jorge came to my home Thursday evening, diagnosed the problem of why my house was 86 degrees with the ac running and got me patched up and sorted in a couple of hours, great service!
Very pleased with the service I received from Goettl A/C and Plumbing. Technician was very professional and polite. He explained everything he did and /or found with my a/c unit.
Jose came in and crushed it. He was very kind and honest i appreciated how up front and honest he was. he made sure everything was working the way it should and set me up for success. I will only use goettl from now on.
Darean and Jr. were at the house today and did an outstanding job. They were professional and fun to speak with. They answered all my questions and took care of my installation efficiently. Goettl has always sent the best professionals for my requests.
Jose Carson was polite, knowledgeable, cleaned A/C, diagnosed problems, explained options of repair, and fixed it fast.
The technician Jose Carreon was polite and answered all our questions. We were very pleased with the service we got.
Billy was prompt and professional. He explained the issues with my ac unit clearly and was patient with all my questions. Really appreciate the great service and am happy I signed up for their yearly maintenance services.
Jesus Gloria was very knowledgeable and gave me great recommendations for what I was needing. Also on what to expect from the future. He explained everything thoroughly and answered all the questions I had.
Edgar was very knowledgeable, respectful, friendly, helpful and above all, professional. He checked my system and explained everything that he was doing and what he was looking for to diagnose the issue with my unit. He explained everything in ways the customer can understand. I really appreciate the respect that he had for my space and the speed in which he did the diagnostics, estimates and cleanup. Thank you Edgar for making a not so good situation more accepting.
Jehad had great customer service. He was very knowledgeable about the equipment and what was needed in order for the system to run at full performance!!
All integral elements of professionalism, responsiveness, punctuality, quality, and value were surpassed during their maintenance call! The team of Nik and Omar demonstrated superb work ethic, thoroughness and pride in their work performance. This team, definitely, is an asset to any organization. Their professionalism should be the standard for those who strive for EXCELLENCE!
Rudy was great; very professional. Diagnosed the problem quickly and took care of everything.
Goettl HVAC tech, Jeremy Ortega, came for my planned A/C inspection. He was very thorough with the inspection and explained all that he observed. Jeremy was very patient and answered all of my questions and proved the needed service. I would recommend Goettl if you are looking for experienced, knowledgeable professionals.
Jehad did a fantastic job. He was very professional and explained everything he did and corrected regarding our air conditioning. I would highly recommend him and Goettl.
Great service all the guys are so nice peter Jonny and today Manuel and Joe they did a great job 👍
Great Service! Very thorough and friendly. Would definitely use your company again Thank you!
I was scared and totally unprepared for this fast escalating water leak. It was terrifying. Ryan and Kaelen came and patiently and thoroughly explained what was happening. What was the procedure to locate the issue, what they would need to do to assess and repair the issue and as they exposed the problem they showed me what was happening each time I came out. They educated me fully so I will be able to handle any future issues confidently. They confirmed the leak was resolved and showed me how to use the new turn off if needed in the future. They were fast and completely removed all signs of the repair. I am so grateful to have 2 young men of such professional expertise show up and will not hesitate to continue using Goettl.
Roger and Pedro provided expert and thorough service They were personable and efficient. Highly recommend them for recognition of an outstanding customer experience
What a detailed job Abdiel Chavez did for us today, I highly recommend Goettl!
Very professional, courteous, knowledgeable, explained the process of repairs. Felt my house is in good hands
We had the evaluation done by technician Andrew Arizola the very day we called. The plan was set and technician Mike Lucio came the very next morning to fix our shower issue. He worked diligently and was done within 4 hours. Both technicians were very professional and did an outstanding job. I highly recommend.
Great service I'm in his partner explain everything that was going on and I'm very pleased with your guys service I will be calling you for the next project thank you
Johnny Rivera and his partner Peter were incredibly thorough, knowledgeable and very kind. I would recommend Goetl Air Conditioning.
Richard is a very friendly, informative, and helpful. He certainly applied himself to the task of taking care of the plumbing problems. He kept us very informed of the sewer troubles.
Jehad, provided great customer service. Much 👏. & Brian and Chuy did a great job on our install. Would recommend!
Update - Jose Carreon visited our home (2/24/2025) and performed our annual checkup and found no issues. He also installed our smart maintenance sensors that were not installed with our new system. Everything is working flawlessly and we look forward to continued care with the Goettl family. Great job!Update - our air conditioner went out today (10/26/23) and JEHAD showed up to repair the issue but the issue was bigger than expected. Tomorrow we will have a brand new system! Goettl is an EPIC firm that treats customers right. Thank you again JEHAD for going above and beyond.Goettl is the epitome of what excellent customer service is! Our Drain King, DAREAN, addressed all of our questions and concerns and not only unclogged our drain but went above and beyond to show us our drains leading to the street were free and clear of any other issues. Thank you Darean and thank you Goettl for a great experience!
Ryan and Gaelen were extremely professional and time efficient . Good job guys !
Great service today provided by Frank M from Goettl - showed up on time. Handled professionally and in a timely manner. We utilized the Sadie membership for the services received. The team assessed that our Plumbing is functioning as expected.Update: great experience with Edgar Loredo who kept it real with us and was very transparent. I appreciate his honesty and recommendations. Will be requesting him as our technician in the future if we choose to use Goettl
Jorge was scheduled to look at our HVAC, he showed up earlier than expected. Jorge kept me informed of everything he was doing and what he was thinking about our issue with our unit. We have been looking for a company that is going to be there when we need them and is willing to use the warranty on our system. Jorge called to verify our warranty with our unit, which shocked me because none of the other companies wouldn't do that for us. We highly recommend to use Goettl AC and plumbing and ask for Jorge G. To come out and help you with any questions or issues with your unit. Jorge G. thank you for everything you did to get us back on track, and for going beyond the minimum. You saved us a lot of problems and funds. Thank you, Goettl for hiring great and honest people...2/15/23Thank you, Jorge G. Again for being so honest about our unit issues.
Jeremy was very professional and did a great job!I would highly recommend Goettl A/C!
Ryan and helper came timely. Fortunately the original frozen pipes had unfrozen by time they arrived. They checked outdoor hose bibs and pointed out a few frozen ones that we attached freeze mizers to. I was happy with their service.
Jerry was very proffesional and explained everything very thoroughly. He gave me my options and was very honest.
Very professional. The crew sought to understand my issues. They gathered information and will report back with recommendation options.
Frank M came out to house and was very friendly, professional and informative. I highly recommend him and Goettl Plbg
Brian and Marcus were awesome today with my new ac/heating unit installation today!
Nathan was great!!! I definitely feel much better knowing the problem is fixed!
I had a leak previously repaired by a different company that was still leaking, so I decided to call Goettl, to get a pro to repair it. I was seriously impressed, the leak was repaired and it looks and works perfectly. Rudy came by on a Friday and dug up the pipes, identified where it was leaking and came back Saturday morning to repair it. The repair was truly a work of art. I highly recommend Goettl for your plumbing needs, make sure to as for Rudy.
Matthew Lopez is the best. Goettle Air Conditioning is also the best. I could not ask for anyone or any company better to service my AC. Thank you all for taking such good care of my service. Thank you indeed very much.
Frank was honest and was more important for him for us to know the truth than to make a sale.
Jesus Gloria was amazing! He was very friendly and professional. Great job!!!
Miguel was 100% great customer service. Knowledgeable and made me feel confident that I am dealing with a person that is looking out for you.
Jesus gloria was very informative and nice with his assistance. He completed the job in a timely manner
I had a very good experience , Miguel was very knowledgeable and professional. Look forward to working with Goettl.
Darean is such a nice and professional young man and helped me greatly to get to the bottom of my mysteriously high December water bill. I will get WiFi as he was not able to install the sensors for which I apologize. Thank you so much for your prompt response to my water issue.
Dependable, professional, knowledgeable technicians. If you have a problem I recommend you call Goettl they’ll take care of you!
Ryan and his associate were knowledgeable, efficient, and very respectful. They also managed to squeeze in my drain cleaning right before the Thanksgiving holiday with only a few hours' notice. I highly recommend them for your plumbing (and HVAC) needs, be they big or small. Thanks, guys!Kathy
Edgar took the time to maintain our AC and made sure everything was perfect!Goettl has helped multiple times with issues both inside and out. Not only have they previously fixed issue with the AC unit, but our repairman Edgar carefully explained how to maintain our systems with GOETTL. Thanks for the excellent service!!
Frank was very informative, cordial and respectful. Provided the information we needed and answered any questions we had.
Peter and Johnny came out and didn’t give me any runaround nor did they try and sell me something i didn’t need. They were both very knowledgeable and explained everything that needed to be done. They treated me like i was a part of their own family. Will definitely be a Goettl customer for any of my HVAC issues.
Ralph Garcia, journeyman plumber did an excellent job during our flood prevention inspection. Was on time, cordial and tons of experience. I highly recommend Ralph and Goetle to anyone in need of service.H. NavarroFrank Soto, plumber was very thorough in his assessment of the problem. Provided options and was patient in waiting for our decision. We are very pleased with Frank's knowledge plus his warm personality was a plus. Thank you Frank.H. NavarroJeremy Ortega service tech did an excellent job removing, cleaning and reinstalling the flame sensors along with servicing the HVAC blowers. We are set for the next 2 years. Thanks again Jeremy.H. Navarro
Technician explained what was causing the problem, what needed to be done to correct the situation, why, how it would be resolved in the best possible way.
Once again, Abdiel assessed the situation, determined the best repair option, discussed his concerns and a solution which was considered and approved. He was professional and courteous. I was explained the scope of work, cost, and everything was dead on perfect. His professionalism is always appreciated.Thank you!
Very friendly and efficient. Good source of knowledge would highly recommend
Joseph G was great to work with!! Explained everything and was very informative!! Highly recommend!!
Frank was very knowledgeable and incredibly friendly. I highly recommend him.
This process was quick and very efficient. Richard was friendly, informative and worked neatly in my home.
01/08/2025 - Ryan Barrientos and his counterpart were great!!! Very personable and provided excellent customer service. I was very satisfied with the results and would recommend Goettl to anyone.09/19/2024 - Husam Ismail did an outstanding job!!! Very personable and honest, so far with my experience withGoettl he is the best technician that i have encountered.02/11/2024 - Josh L. did a fabulous job!!! He was very personable and fast. Great experience, I would recommend Goettl to anyone.Today is 21 July Sam stopped by and service was excellent 👌. Ralph was excellent, great customer service
Billy was friendly and informative. He came out to assess our HVAC as part of our subscription service. He installed some sensors, gave recommendations and quotes, and tested the system. Thank you!
Doug & Aidan did an amazing Job today replacing our water heater, they were very professional and completed their work effectively & efficiently answering all questions I had. Thank you both
Lionel was very courteous and knowledgeable and gave us the facts. He was honest and gave us advice that we could google and have a better understanding of what we needed to do. I appreciate the time he took to make us understand everything he was inspecting and recommending.
I was pleased with the service that the technician Jerry gave, he was prompt and at the same time polite and careful with handling his tools in the house,upon completion he made sure all was clean
Excellent service repairing a water softener leak under warranty. Thank you!
Jehad was sent to check up on my heating system. 2nd time using these guys. Always great service. Very knowledgeable.
Frank was prompt, professionial & a very patient individual. He answered all my questions along with some education regarding my water heater. He was very knowledgeable & did a great job!!
Also would like to leave a five star review for Ralph and Rudy, for installing my water heater and my new water softener system! Very professional and courteous as well as very efficient and clean work. Highly recommend!
Andrew the service technician was very helpful and very friendly. He explained how he was going to unclog the water sewer plus he told me there was a solution to my problem and needed to get a product that he has to clean the pipes. But i told him that it was ok but the service from goettl plumbing excellent and that I will be calling then back.Thank you goettl
He's the best thanks for the great service. I recommend this company and person to anyone. Great work.
Jerry Guzman was the consummate professional. He took time to listen to our concerns, explain pricing, and the anticipated intervention needed, and he was contentious about keeping our home clean where he worked. We appreciated his knowledge, skill, and customer-centric interaction.
Mr. Soto came out to give us an estimate. He was very professional, courteous, and knowledgeable.
Cameron Bogott from Goettl performed the checkup for my heating system. He explained everything to me. I appreciate the knowledgeable and friendly people at Goettl.
Rudy came out and thoroughly looked under sink. Observed the problem and was able to fix it in a timely manner. Would highly recommend!
We had an amazing experience with Goettl once again! Tyler came to check our plumbing and flush our water heater. He explained everything so well and was very helpful and knowledgeable.
Cameron is an exceptional professional. Detailed and thorough with everything.
Jeremy was very professional and explained all the work he did completely so we could understand. I was vey pleased with Jeremy’s work
I needed a new hot water heater. Scheduling a service call via the website was easy. The technician Rudy was on time and did an excellent job of explaining the process for replacing the existing unit. William from the office provided clear options with upfront, all inclusive pricing. I was able to quickly determine the best path forward given my budget. As a result, I was able to have the replacement completed same day. Overall a very smooth process which was much appreciated.
Cameron was very thorough, respectful and explained everything well. I appreciate him taking his time and being helpful. Thanks again.
Rudy was professional in every way.Explain testing and clarified cost.I was impressed.
Doug and Aiden found my water psi was too high even after another company did a prv repair, and gave me an honest quote for a gas line.
Jeremy gave a clear, detailed explanation of the heating-unit problem he diagnosed and recommended steps to repair. It worked as hoped. Yeah Jeremy!! Courteous and conscientious throughout.
I visited the Goettl website and chatted with Zayne, who was extremely helpful. He was able to schedule a same-day service call to help with our issue. Peter M. arrived within the hour and quickly diagnosed an issue with our AC. He explained the problems in great detail and was extremely professional and polite. Because we still had an issue with a leak that was not coming from the AC, Peter was able to get another member of the Goettl team to come out and help diagnose that issue! Overall great experience with Goettl, so far! Hopefully the leak will be found soon!
Very knowledgeable and well respected !! We will need him to follow up with our service soon !
Jerry was great with taking care of the plumbing issue at our house and making sure everything is taken care of properly.
Joseph was very attentive. Very knowledgeable. All the Goettl technicians have been great
Professional and friendly while staying efficient at the same time. Thank you!!
Very good service, therapist, professional service, very responsive.If there's a problem they do their best to fix it and it's worth the money.Thank you
Miguel Benavides was amazing during my HVAC rejuvenation tune up! 10 stars if I could!! Miguel took the time to explain every detail, offered multiple options that fit my budget, and made sure I fully understood each step. I felt completely taken care of, and Miguel’s thoroughness gave me real peace of mind. I couldn’t recommend them more highly!
Jehad is courteous and highly knowledgeable.Brayan, Jason, and Christian were the three techs who installed the unit and new ducts. They showed excellent work ethic. They cleaned up all debris, and most importantly, the system works perfectly. Today Ignacio came and inspected the work, and found no problems at all. The entire team has earned 5 stars.
November 5, 2024:Jehad did a good job assessing our A C system. He explained thoroughly what our new system will be.November 6, 2024. The team Brayan, Christian and Jason worked awesome in replacing our whole A/C system and air ducts. They were respectful of our property, answered our questions without hesitation. They all did a fantastic job. We thank ya'll for your services and definitely recommend your business. We appreciate you.November 7, 2024: Ignacio inspected the newly installed air condition and duct system. He was very knowledgeable, and good expertise. He listened and answered our questions and concerns..he helped us to install our Sensi a/c and heater app..Fe Alexander
Goettl sent Ryan to fix my clogged drain. He arrived. On time and cleared my drain quickly. Advised me of a break that was In the cities right-of-way. And sent a video confirming his findings. All for less than $100. Glad I chose Goettl!
Sam was absolutely amazing! He was very professional and personable. He was very confident in his skills and really cares about his customers.
Darean Guerra was awesome!! He explained everything and even gave us helpful advice! Will definitely use Goettl and Darean for all future plumbing needs!
Goettl came to the rescue. Excellent service, knowledgable technician and quick service. Provided me with important information on my unit something I have not experienced with the installer of ac system. Good to know there are still companies that look out for customers. If you go Goettl you will not be disappointed! They have top notch knowledgeable personnel from the time you pick up the phone and set up the appointment. Thank you Reagan you are awesome!
Sam is outstanding!!! Explained everything. If anyone needs work done please ask for Sam !!! My AC works amazing . Thank you Sam !!!
Sam did an outstanding job with my A/C repairs. Very professional and very welcoming.
This is Leticia Baca and my husband Ed! We are in the midst of finishing a huge project involving kitchen pipes and old sewer line; replacing them all. It is by far the most expensive plumbing project we have ever undertaken. I doubt we would have decided to have the work done without Ryan’s help and guidance in giving us an educated understanding of the problem and the project. He helped us to understand the gravity of our situation and promised to be here anytime we needed him and he has been. He is an excellent leader and project manager and gave us superb customer service. Both my husband and I were exceptionally impressed with his professionalism and that of every member of our plumbing team! Kaelin, Ryan’s partner, was an excellent member and so were Paulo and Adrian who did the intricate and back breaking sewer line work! Please let Ryan and all the team know how much we appreciated them! No doubt they would appreciate hearing it from management. Sincerely,Leticia and Ed Baca
Jesus Gloria was a great technician. Everything was taken care of very well and he was very thorough with the system check.
This is the type of quality service that everyone needs! Billy went above and beyond in helping me discover what was going on with my AC unit. He not only provided the service that I asked for, but also looked more into the issue to make sure that everything was functioning the way it’s supposed to. Update it was not however, Billy and his team assured me that they provide quality for the quantity. The team’s customer service is respectful and transparent which I feel everyone needs. Thank you Billy and the rest of the team!
Nacho came by and did a very though and complete inspection. He noted two things that needed to be fixed and got it scheduled. He also explained the process that Goettl uses with the City Inspectors.
Lionel did an amazing job! Feel a difference on A/C unit and so far was very professional. He is a life saver!
Billy was fantastic! He fixed our issues and our A/C is back on!! Great service!
Great review for Goettl Plumbing.We had an blockage in our sewer line.Tyler Leija was dispatched the same day, and found the blockage using a camera tool.He cleared the blockage temporarily.The actual fix would require digging up and replacing the bad area of pipe.Paulo "Adrian" Dado and his crew came out the next day with backhoe, dug up the area, and replaced the section of pipe.The next day, after inspection, Adrian and his crew filled in the hole and then cleaned up the area.This is a brief description. There was A LOT of work involved.Very professional work.
Billy and John were awesome. Set up everything perfectly and went the extra mile to take care of some additional needs. Definitely the best A/C experience yet.Our tech Jorge that came out the day before helped quickly assess the situation and get us set up for a new system and water heater. Jorge was very friendly, would highly recommend!
Jesus Gloria did an excellent job and explained all the details of what was found and went through the options to choose from and what each option would give. Decision is easy.Frank did an excellent job at explaining every thing in terms that were understandable to both myself and my wife. This greatly assisted in making the right decision to look at all options on either repair or update/purchase for the future and in the long term, saving money.
Johnny Rivera and Billy Solis came by to fix some work for me and did a fantastic job. Give these guys a raise!
Had Jesus come out and inspect my AC unit after it stopped working and he really hit the mark on creating a friendly professional environment and helped me through this stressful process and to choose the correct path that worked best for me. Everyone from the technicians to the crew who came out and installed my new unit were absolutely incredible and left no trace of them being here working. Would absolutely recommend for any and all services they provide for your home and will be calling them again when we need help.
Rudy was my tech and fixed my leak after i called another plummer that didn't fix the problem.Very profesional I advise to use this company . Great experience all around
Miguel is truly a blessing. Checked everything carefully and offered best advice and systems
I am so pleased and satisfied with Goettl AC & Htg! I called on a Sunday and Jesus Gloria showed up and got us up and running in no time! He was efficient, knowledgeable, courteous and helpful! Thank you Jesus! We will be calling you again! I highly recommend this company!😊
Darren guerra was great, gave us several options and explained in full detail what needed to be done. Very neat and clean in his work. And finished the job in a timely manner. Very happy overall with everything from start to finish. I did think the price was a little high though but considering it was getting late and didn't have much options.Will definitely call and useGoettle again and I will ask if Darrean could help again.
Now I understand why this company is so highly rated! Outstanding customer service from the time I called to make an appointment to when Tyler came to our home to evaluate our concerns. I learned so much about our plumbing, thank you! The level of professionalism is unmatched! Also Tyler was very down to earth, easy to talk to, he was obviously very intelligent and it was clear he was a master of his trade! Thank you Tyler, I would recommend Tyler to everyone! He is definitely an asset to the company.
They delivered what they promised wasCouldn’t be happier. Came all the options
Rudy Farias with Goettl Plumbing came by and was completely professional, on time and connected us with what we needed. That's why we always use Goettl.
Doug and Aiden were very helpful fixing a pressure problem and putting a new toilet in.
Jorge was friendly,knowledgeable and helpful explained to us the issue with our AC .
Mr. Nathan Bloodworth arrived and immediately troubleshot the problem. He was extremely knowledgeable and got the job done in less time than I expected. Thank you.
Andrew was very professional. Explained everything about the problem we were having with our sink drain. Made great recommendations. The service was timely and the alerts for when they were headed this way were very helpful.
Jesus was prompt and went straight to work. He was transparent and explained in detail the advantages of certain improvements. He was knowledgeable and initiated the improvement process right then and there!
We came for a quick trip and walked in to our family member’s home with no AC. I called this company on a Sunday, and a holiday weekend no less, and they were able to get us in the same day and fixed the problem quickly. Thank you!
Joseph Gutierrez came out And provided a very in-depth conversation on the systems they have for water softeners and carbon filter combinations. I was debating over another product with a different company and he very thoroughly explained the difference. This led me to decide on moving forward with their system, An exceptional employee, and I am sure the company appreciate his professionalism as much as I did.
Jesus Gloria was awesome, knowledgeable, and very helpful in getting our AC system up and running. It's hot outside and this guy saved us. Thank you so much for all the help and support.
Jesus Gloria did an outstanding job diagnosing our system and giving us a solution that's fair and affordable. A true professional!
William , Goettl Technician is a Professional Highly Qualified Individual who performed his work in a skilled manner within a minimal amount of time .
Frank M, was great he took the time to explain all the details of the estimate and explained what needs to be done. Thank you Frank!
Jeremy Ortega was excellent in his ways of explaining what my HVAC is doing during peak times of the day during summer. Great Customer experience overall.
Darrell was very professional and did a great job diagnosing our AC system. We will be calling Goettel AC next time.
We were hearing hammering between the walls. Tyler came out to my home to perform an evaluation. After doing several tests he quickly found the issue. We discussed several options. I ultimately opted to have the problem fixed to avoid damage to other appliances. He completed the work in a timely manner.
Peter helped a lot with explaining the root cause of our AC unit not functioning as well as it should be, and explaining why he recommended the fix/parts that he did. Took plenty of time to troubleshoot what was actually going on as opposed to just treating the symptoms, and explained in an easy-to-understand way what he found and how to fix it. He also gave good advice about simple DIY maintenance we can do moving forward to keep the system healthy! Goettl as a whole was very easy to work with and I was able to book an appointment as early as the day following my phone call. Great service from start to finish!
Andrew was an awesome and knowledgeable technician. He walked me through best and worst case scenarios. He was very informative offering multiple repair options. The best case scenario turned in our favor and we are back in business. Huge thanks to Andrew!
Great work from Richard, found our issue within 10 mins and was completed within 30 mins time. Thanks again !
Matthew was amazing! Very professional and pleasant. I would highly recommend him! I would use Goettl just because of him.
Very helpful, honest and friendly. Quick to respond and same day service! Miguel was great company to talk with and knows what he’s doing. Recommend Goettl and their team for A/C work!l to anyone looking for great service.
They are always very prompt, efficient and extremely knowledgeable. They are also very friendly, personable and explain things in a way we can understand.
Joseph was really professional and knowledgeable will definitely use them again
Douglas was very professional and provided great customer service. He explained the plumbing process very well.
William came out to our home following our yearly A/C maintenance to see if we had a compressor saver issue. Immediately William was able to identify the issue and even went a step further for us to identify other issues. Being in corporate sales/project coordination for power generation I could see how much electrical knowledge William had on top of HVAC, which is a HUGE bonus to have in that field! I personally learned a lot I did not know. It left us feeling very taken care of and very confident in Goettl as a whole. He represented the company extremely well. I was impressed by how much he knew and hope to see him grow and move up with the company as we stay customers of Goettl.
Andrew was a true professional. Explained the issue, fixed it and showed me how to prevent it.
Abdiel arrived promptly as his text said. He took the time to patiently answer all my questions and help me decide the best solution. Prompt, polite and profession service from the first contact and even after the completion of work. Thank you!
Great service from a great company! Lionel did an excellent inspection, was very professional the entire time, but most importantly is a great conversationalist! I can't say enough positive comments about Goettl!
Very knowledgeable get me informed of what he was happened to do. Did it in a timely manner very, very satisfied? Thank you guys so much.
Daylan was very professional and explained all work done and why. I will continue to use Goettl and inform all whom I know of the service provided.
Our AC went down for the upstairs unit. We have a maintenance plan through another company but they do not provide 24/7 service. I called Goettl and I am so happy I did. Jesus Gloria was out within a few hours. I was called to confirm the appointment window. Then texted with the photo attached so I would know who my technician was and the link to track their arrival. Jesus was so professional and explained everything to make sure I understood. He took photos and videos to make sure I could see what he was talking about. Then showed me the photos after the repairs. I am so impressed with this experience. The company very clearly communicates how important customer satisfaction is to them. A+++ service and Jesus did an amazing job. I will definitely consider their maintenance plan in the future which also includes routine plumbing inspections and flushing for the same price other companies charge for HVAC services alone.
Peter is very experienced and professional. He knows a lot and explains everything in detail.
I called Goettl to get a second opinion on a/c repair options or replacement. Peter Medelez conducted a very thorough system check and confirmed all the same issues previously identified but found an additional issue; tipping the scale to full replacement. We appreciated his professionalism and knowledge: answering all our questions and explaining the issues and options. We ultimately chose Goettl for the replacement option due to their price and professionalism.
Peter was great! Explained every detail I needed and answered all my questions!
Jesus Gloria provided exceptional service as the Goettl Technician this past weekend. He demonstrated great attention to detail in addressing the issues with our air conditioning unit and resolved them quickly, within 30 minutes. Jesus has a strong dedication to his profession and the company he represents, as evidenced by his professional demeanor and the quality of his work. His customer service skills are top-notch, earning a 5-star rating from us. We were so impressed by his service that we have decided to become members of the Goettl service.
Jehad and Cameron provided great recommendation and customer service for my AC replacement.
Got exactly what we needed with the service and had great customer service from Tyler for our plumbing and with Jehad for our AC work. They were awesome! Thanks!
Rudy came out and was very professional and addressed our plumbing needs in a timely manner, highly recommended.
William and Cameron were knowledgeable, friendly, professional, respectful and put on plastic booties over their shoes when they came into the house. Our pets were comfortable with them and that says a lot. We will definitely ask for them again in the future if our AC has any issues.
Jehad did an amazing job after checking the entire unit he came down and thoroughly explained everything that needed to get done/replace.
Matthew was on time respectful and very curious. He explained everything I needed to know and I felt no pressure to buy additional things. Thank you Matt .
