7 Signs Your Air Conditioner Needs Repairs
As the summer heat intensifies, your AC breaking down is the last thing you’d want. A 100% reliable air conditioning system is a bit of a cliché, but catching issues early can minimize damage. Keeping your air conditioner in optimal shape will help you recognize the following seven signs of trouble, so you know when to schedule repairs.
1. Increased Cooling Costs
If your air conditioning bills give you chills, you need to check your AC for efficiency. An inefficient system will have to work doubly hard to provide that cooling effect, causing increased energy consumption. Consider scheduling a repair if you notice a significant spike in your cooling costs.
Understanding the Impact of an Inefficient System
An inefficient air conditioning system can cause financial strain. When your AC works twice as hard to cool your home, more energy is consumed, increasing your bills. Some things that can cause your AC to become inefficient include dirty filters, refrigerant leaks, or worn-out components. Deal with these issues promptly to avoid further financial strain.
Monitoring and Managing Cooling Costs
Keeping track of your energy bills and comparing them to previous months or years will allow you to monitor your cooling costs effectively. If you notice a sudden and significant cost increase, it indicates a problem with your air conditioner. You can avoid it by scheduling regular maintenance checks to ensure your AC operates efficiently.
2. Decreased Cooling Output
A major sign of a malfunctioning air conditioner is that it struggles to cool your home effectively. You must not ignore this issue as it can lead to further damage. Make sure your AC is the right size for your home and seek professional help if you notice a decline in performance.
Understanding the Causes of Poor Cooling
Decreased cooling output from your air conditioner can signal several problems with your system. These include dirty air filters, refrigerant leaks, malfunctioning components, or improper installation. You may need professional help to find the root cause of the problem to restore your AC’s cooling efficiency.
Addressing Decreased Cooling Output
If your AC struggles to keep your home cool, you must take prompt action. Checking and replacing your air filters for proper airflow is a good place to start. If the problem persists, you may need a professional inspection to diagnose and repair any underlying issues. Additionally, ensure that your AC is properly sized for your home’s cooling needs; an undersized unit may not cool your space efficiently.
3. Unusual Sounds
Loud or unusual sounds from your AC unit are not normal and signal a problem with your system. If you hear anything unusual, such as grinding, squealing, or banging, get your AC inspected by a professional.
Identifying Common AC Sounds and Their Causes
It is normal for your air conditioner to produce some noise during operation, but certain sounds can indicate underlying issues. For example, a grinding noise is a sign of malfunctioning motor bearings, while a squealing noise may suggest a worn-out belt. Banging or clanging sounds could signal loose or broken parts. Recognizing these sounds can help you diagnose the problem early.
Take Action Against Unusual Sounds
Do not wait to have your AC inspected if you hear any unusual sounds from your unit. Ignoring these sounds can cause further damage and potentially costly repairs. A trained technician can tell you the noise source and recommend repairs to restore your AC’s performance. Regular maintenance can also keep these issues from happening in the future.
4. Strange Smells
A musty or pungent odor from your air conditioner could indicate microbial growth. It affects the air quality in your home but, more importantly, indicates a potential problem with your AC unit. If you notice any strange smells, have your unit inspected and repaired if necessary.
Recognizing Different Odors and Their Causes
There are several reasons for strange smells coming from your air conditioner. A musty odor, for example, could suggest microbial growth within the unit. A pungent smell, on the other hand, may indicate a burnt wire or insulation. Understanding the source of the scent can help you address the problem effectively.
Addressing Strange Smells
If you notice any unusual odors from your air conditioner, you must act promptly. Check your air filters and change them if they are dirty. If the smell persists, schedule a professional inspection to identify and resolve the underlying issue. Ignoring strange smells from your AC can compromise indoor air quality and put you at risk of potential health hazards.
5. Poor Air Quality
A decline in indoor air quality should alert you about potential problems with your AC. A malfunctioning AC can circulate dust, allergens, and other pollutants, causing respiratory issues and discomfort. Regular maintenance and prompt repairs can improve air quality and keep your home healthy.
Understanding the Impact of a Malfunctioning AC on Air Quality
A malfunctioning air conditioner often causes poor indoor air quality by circulating dust, allergens, and other pollutants throughout your home. It can cause several health problems, including respiratory conditions, allergies, and discomfort for you and your family. You must identify and resolve the root cause of the issue to improve air quality and maintain a healthy living environment.
Improving Air Quality Through Regular Maintenance and Repairs
Regular maintenance and prompt repairs can improve air quality in your home. You should schedule regular HVAC inspections and filter replacements to keep your air conditioner functioning properly. If you notice a decline in air quality, such as increased dust or allergens, contact a professional to inspect your AC unit and address any issues affecting air quality.
6. Leaks or Moisture
Any leaks or moisture around your air conditioner could indicate a problem with the unit. Leaking refrigerant or condensation can cause serious issues if not addressed promptly. If you notice any leaks or moisture, contact a professional for inspection and repair.
Identifying the Source of Leaks or Moisture
Leaks or moisture around your air conditioner may indicate leaking refrigerant or condensation buildup. You must identify the source of the leaks or moisture to determine the appropriate course of action. Leaking refrigerant, for example, can harm your health and the environment and should be addressed immediately.
Addressing Leaks or Moisture Issues
If you notice any leaks or moisture around your air conditioner, contact a professional for inspection and repair. Ignoring it can further damage your AC unit and cause potentially costly repairs. A professional can find the source of the leaks or moisture and recommend the necessary repairs to restore your AC’s performance.
7. Thermostat Issues
Your AC’s performance will be affected if your thermostat is not functioning properly. Incorrect temperature readings or an unresponsive thermostat can cause inconsistent cooling and discomfort. Ensure your thermostat is calibrated correctly and replace it if necessary.
Recognizing Common Thermostat Problems
A malfunctioning thermostat is often the cause of inconsistent cooling and discomfort in your home. Common thermostat issues include incorrect temperature readings, unresponsiveness, or erratic behavior. These problems can affect your air conditioner’s performance and efficiency.
Resolving Thermostat Issues
If you suspect your thermostat is malfunctioning, you can take several steps to resolve it. Firstly, check the thermostat settings and ensure they are set to the correct temperature. If the problem persists, recalibrate or replace the thermostat. A professional can help diagnose the problem and recommend the best action.
Take Action Now!
Recognizing these signs early can help keep your air conditioner operating efficiently throughout the summer. If you suspect an issue with your AC, don’t hesitate to contact Goettl Air Conditioning & Plumbing for professional assistance.
We offer expert AC repair services to keep your home cool and comfortable during the hottest months of the year. With our experienced technicians and quality of service, you can trust Goettl to keep your air conditioner running smoothly. Schedule your AC repair or inspection with us today.
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Testimonials
What Our Customers Say About Us
Based on 42218 reviews
Judy H.
Goettl, Thank You for your customer service plan that provides for the plumbing/ water assessment and maintenance program. Johnathan came out this morning to conduct the assessment and he was awesome.
Johnthan, Thank you so very much for conducting the plumbing assessment of my home this morning. Your professionalism, expertise and personal demeanor were outstanding. Your patience, knowledge and customer educational skills were greatly appreciated, and I am a much better informed customer when it comes to the status, potential issues and how to resolve any water/ plumbing related issues that may arise in the future.
Again, thank you.
Abdiel Chavez, technician came out today to perform my heating system check. He was very professional and thorough in his assessment. It was a pleasure seeing him again as he was the initial technician to come to my home when I first moved here, so it was like having a visit from an old friend. Thank you Abdiel.
Johnthan, Thank you so very much for conducting the plumbing assessment of my home this morning. Your professionalism, expertise and personal demeanor were outstanding. Your patience, knowledge and customer educational skills were greatly appreciated, and I am a much better informed customer when it comes to the status, potential issues and how to resolve any water/ plumbing related issues that may arise in the future.
Again, thank you.
Abdiel Chavez, technician came out today to perform my heating system check. He was very professional and thorough in his assessment. It was a pleasure seeing him again as he was the initial technician to come to my home when I first moved here, so it was like having a visit from an old friend. Thank you Abdiel.
Cathy M.
Shep Shepard and his team were most helpful and knowledgeable. He was very respectful and he explained everything so that I understood what he would be doing. They cleaned up after themselves and left no mess.
Jackie C.
Alex Denny was soooooo helpful as a professional in reviewing my issues snd questions. He was very clear, listened to me and was very focused on getting things done correctly. He gave me confidence and truly represented Goettle as a caring and knowledgeable professional.
Marco M.
Just got a water heater installed and I cannot say enough great things about Andrew. Clear communication on his arrival, offered multiple options that would fix the issue. Andrew was professional, polite and had some BIG energy! Thanks Goettl.
Rosemary G.
Julian and Scott from Goettl were professional, knowledgeable and skilled. They installed a new kitchen faucet, and garbage disposal. Resolved the water flow issue by hydrojetting the drain line. They also installed turn off valves in the laundry room. They were very thorough. The area was cleaned up and prior to leaving, Julian checked for leaks. We were very pleased with the end result. Job well done! We will continue to use and recommend Goettl.
Bridgett F.
John and Joe were awesome! Very friendly and knowledgeable,. Made us feel extremely comfortable with everything. We had a new water heater, a new water filtration system and a new faucet installed all in about 4-5 hours. Fast work, and very professional. Both have fantastic personalities, so they chatted with us as they worked. Fantastic job guys!!
Jeremy C.
It was time to replace and upgrade our water softner. Jonathan Saucedo did a great job explaining our options and helped identify a package that worked for us. Joseph helped iron out the money and Jonathan installed new system the same day. Great service! I'd recommend to family and friends. Thanks guys!
Chris O.
A+ experience with my yearly AC maintenance check up. Amanda Nations was extremely thorough and detailed with her inspection and cleaning process. She spent extra time making sure everything was done perfectly right. She showed me everything that was going wrong (and right!) with my unit. Even taught me how to properly maintain the unit myself throughout the year. Extremely pleased. Thank you so much 🙂
Dawnita C.
Kevin M. did an awesome job today! He installed the sensors for the smart system. He was very professional and pleasant to work with. He helped us schedule the insulation fix for attic. Thanks for your help today!
Gregory S.
Just had an outside faucet repaired by Geo today. He was very professional and personable from when he arrived to when the work was finished. Knowledgeable on all aspects of the repair, he explained what he was doing to me and his confidence on doing the repair showed in his work and his explanations to me on the Job. Geo Did a fantastic job!! Thank you!!
Addison S.
Daniel R and Darius were super knowledgeable and helpful, did well to explain the process and gave me a free quote on the spot. I will be going with them to get my new kitchen sink installed. Great experience so far!
Toby R.
I truly wouldn’t use anyone other than Goettl for all my home’s services. They are always very professional and respectful. Their service is beyond all other competitors. Max explained everything and I understood! Max was great!
John T.
Best service yet with this company. Andrew M. was very detailed on explaining what he did and why he was doing what he was doing. It was like having a family member doing the work for me. He made his recommendations and called his manager Carlos and they provided me with the best plan for moving forward on those recommendations. I would highly recommend Andrew M and Goettl for all your A/C needs.
Judy P.
We can't say enough great things about Goettl. Our family has used them for years!
Damian was wonderful. He is a great asset to the Goettl team. Thank you for quick, reliable service.
Damian was wonderful. He is a great asset to the Goettl team. Thank you for quick, reliable service.
Mary S.
Josh did a Great job servicing my heater! He was very thorough on checking the vents, the heater and the thermostat. He explained what he was doing and what if any issues were found. I highly recommend recommend Josh!!!
James M.
Excellent service. He was very thorough. He explained all the results and explained the pictures and let us know the status of each component. We thank him for the service.
Ricardo M.
First I would like to thank the team at Goettl, I needed a water heater replaced and I called them on Sunday afternoon and Ryan quickly came by and answered my questions. He was very professional and easy to talk to, The following morning on Monday, Zach came out, another great person, very professional and easy to talk to took care of the installation and in less than 24 hours, the process was over, I had hot water once again. What i liked was once I contacted Goettl, I felt the burden of my problem was lifted off my shoulders and they, the whole team took over. Thank you Ryan, Zach, and the whole team at Goettl.
Ruth H.
We are so impressed with Doug and Aiden of Goettl AC and Plumbing. Our toilet was stopped up. They were at our house within two hours of my call and did such a professional job at a reasonable price. They even connected the hose to the front faucet (still had winter covering) before checking our water pressure. Goettl will be our plumbers from now on! Thanks Doug and Aiden! .....
...... we had an AC problem a few days later. Peter Medelez from Goettl came out and fixed it expertly and made some recommendations to ensure it won't happen again. Some things hadn't been done correctly when it was installed several years ago (by someone else), and he will be back next week to fix them. I highly recommend Goettl.
... 10/15/25 ... we had a leak in the main water line which was running into the neighbors' yard. In less than two hours of calling Goettl, Clayton Purvis arrived to fix the leak. He repaired the leak and fixed connections, and repaired something previously done incorrectly in the unknown past. He was done before we had to leave for a prior equipment. I feel confident in the quality of work, as I always am when I have to call Goettl for something.
...... we had an AC problem a few days later. Peter Medelez from Goettl came out and fixed it expertly and made some recommendations to ensure it won't happen again. Some things hadn't been done correctly when it was installed several years ago (by someone else), and he will be back next week to fix them. I highly recommend Goettl.
... 10/15/25 ... we had a leak in the main water line which was running into the neighbors' yard. In less than two hours of calling Goettl, Clayton Purvis arrived to fix the leak. He repaired the leak and fixed connections, and repaired something previously done incorrectly in the unknown past. He was done before we had to leave for a prior equipment. I feel confident in the quality of work, as I always am when I have to call Goettl for something.
Karen W.
George Perez was pleasant to work with. He was professional and knowledgeable. He was helpful to answer my questions. This was a routine maintenance for my a/c units. I did not pay anything for this service.
Sandi L.
Frank was very friendly and knowlegible. He made sure that everything was completed to the highest degree, even doing one part of the job over again to make sure it was correct. He was very professional. Hi
Efren R.
Dylon the plumber did a great job with my maintenance today.
Elvin did a professional job, very satisfied with his work.and he had the time to explain everything to me.thank you
Elvin did a professional job, very satisfied with his work.and he had the time to explain everything to me.thank you
Ann E.
Johnathan was very professional and courteous. Did a fantastic job setting everything up for the first time. Really appreciated his time. Highly recommend him.
Khadijah S.
Jesus is the technician that provided maintenance for our heating system and he was very informative and professional. He gave very helpful info to protect our heating system especially as new home owners.
Brad “Guiding” F.
Aaron arrived and the house was in chaos. The dogs got out five minutes earlier, one of the cats tried to steal his truck and someone sprained an ankle... despite this he not only did the service but also found a problem with our water softener and told us how to fix it. Excellent service, no update and deals with chaos like a Navy Seal. Go Goettl!
Chuck B.
Brian, my service tech did an excellent job servicing my system. He also went into my attic t to check my installation and found no problems. He then explained with pictures that my system looked good and was in good running condition. Brian was very friendly and professional. It's always good to know that everything looks good.
Sergio M.
Juan Gil serviced my clogged sewer line and explained all the options available. He was courteous and efficient. I'll definitely call and recommend Goettl for future plumbing repairs.
John S.
Good man don’t loose him.
Update: Jeremy Ortega was awesome did a great job taking care of us and our unit !! Informed of prevention and ways to keep our system healthy highly recommend!!
Update: Jeremy Ortega was awesome did a great job taking care of us and our unit !! Informed of prevention and ways to keep our system healthy highly recommend!!
Patrice B.
Kevin Martinez is very professional in servicing my HVAC needs. He was friendly, neat and went right to accessing any problems my furnaces might have before the colder weather sets in
Judy R.
FIRST: HAPPY BIRTHDAY TO PARKER, what an amazing young man. He had to give us some very frustrating news today, that should have been told to us our last service. Even though he saw our frustration he was very understanding and thoughtful and we explained that it was not his fault. He showed me everything and what needed to be done and also should have been done our last service if not before.He helped get us a great deal even though the cost was way more than we expected today.
Parker has a lot of knowledge and doesn't hide anything, or even treat me like I may not know what I'm looking at. I really appreciate everything he has done today, his hard work, and his kind heart. I will be requesting him going forward.
Parker has a lot of knowledge and doesn't hide anything, or even treat me like I may not know what I'm looking at. I really appreciate everything he has done today, his hard work, and his kind heart. I will be requesting him going forward.
Donna W.
We had Jon Parks for our service man for a leaky water softener unit and he provided excellent advice on our water conditioner unit that needed replacement. We found him very knowledgeable and professional in his recommendation.
We couldn’t be happier with his service and recommendations. We were very happy with the fast service and the excellent team installing our unit! They were installing the new unit the next day and they were very professional and did an excellent job!
Thank you for all for the quality and excellent service and advice!
Bruce Spears and Donna
We couldn’t be happier with his service and recommendations. We were very happy with the fast service and the excellent team installing our unit! They were installing the new unit the next day and they were very professional and did an excellent job!
Thank you for all for the quality and excellent service and advice!
Bruce Spears and Donna
Jerry B.
Blake did a great job today. He helped me decide on the best course of action to repair my issue and prevent the heating system from potentially breaking down during the winter season. Thank you so much...JB
Camille B.
Juan was very professional, courteous & honest, which my husband & I are very grateful for. He spent quality time with us, not feeling rushed. He worked hard getting us the best deal for our purchase. Juan is definitely an asset to Goettel. Thank you! Blessings, Jerry & Camille Brannon
Rus R.
March 2024 update.
Had Andrew come out to remove garbage disposal and repipe sink. He also swapped out 13 emergency water shut off valves in 3 bathrooms.
Andrew was professional, courteous and expedient. He did have to run out to get some supplies. He stayed until 7pm to complete the job on one trip.
May 2023 update. Technician Steve came today to do the summer rejuvenation. Friendly and professional tech. Explained the process and findings. Both systems are new, so everything checked out good. Did a god cleaning of coils and now all set for the summer season. Had them out for fall prevention service and to review the systems that are here. I just bought the house and needed to understand what was in place.
The service tech, Kevin was very knowledgeable, friendly and professional. He explained and provided photos and video of all components. He ensured keeping house clean and wore booties.
My second unit is not in the best shape, and Kevin explained each of the issues. I will follow up with service managér to determine next steps (repair or replacement).
I signed up for there service plan and am very pleased with the service and communication to date
12/21 Luis C came today to do routine maintenance on hot water heater. Professional and courteous. He did a through job and explained everything.
10/15. Juan came today and did a great job. He was professional, courteous and friendly. Was here for exterior water bid but also did a hot water heater. Took his time and explained everything.
Had Andrew come out to remove garbage disposal and repipe sink. He also swapped out 13 emergency water shut off valves in 3 bathrooms.
Andrew was professional, courteous and expedient. He did have to run out to get some supplies. He stayed until 7pm to complete the job on one trip.
May 2023 update. Technician Steve came today to do the summer rejuvenation. Friendly and professional tech. Explained the process and findings. Both systems are new, so everything checked out good. Did a god cleaning of coils and now all set for the summer season. Had them out for fall prevention service and to review the systems that are here. I just bought the house and needed to understand what was in place.
The service tech, Kevin was very knowledgeable, friendly and professional. He explained and provided photos and video of all components. He ensured keeping house clean and wore booties.
My second unit is not in the best shape, and Kevin explained each of the issues. I will follow up with service managér to determine next steps (repair or replacement).
I signed up for there service plan and am very pleased with the service and communication to date
12/21 Luis C came today to do routine maintenance on hot water heater. Professional and courteous. He did a through job and explained everything.
10/15. Juan came today and did a great job. He was professional, courteous and friendly. Was here for exterior water bid but also did a hot water heater. Took his time and explained everything.
Mz S.
Ivan. with Goettl came out to inspect my HVAC & furnace. He was detailed and professional regarding the status of my system and showed how little insulation was. He didn't do a hard sale, which I appreciate but very detailed on the information. He wasn't a hard sell sales person, he was honest and forthright with information regarding suggestions for my home. I look forward to working with Ivan and Goettl on my home needs.
Alex P.
I wish we had started using Goettl 5 years ago when we purchased the house. Every Goettl tech has been amazing. Jeff especially just recently for our plumbing inspection. He took the time to really explain everything and answer all of our many questions.
Melissa R.
Julian was amazing. He was very thorough, didn’t mind when I asked questions, and was overall incredibly helpful. He obviously takes great pride in what he does and it definitely shows. There are things I need to get done around here, but he was not pushy at all. I felt no pressure from him. He’s the man. 😀
Debbie H.
We have had very positive experiences with this company. Brandon came today to do an annual inspection of our furnace. He provided us with an understandable explanation of his findings with clear photos. Last month we had plumbing issues. What should have taken three to four hours took two business days. The gentlemen who were here were professional, friendly and thorough. We have had nothing but positive experiences with Goettl and their staff. Thank you, Goettl.
Tyler H.
The service technicians that did the installation had great communication starting with a phone call at 8am informing us of when they would arrive. Both technicians worked the entire day until the AC was tested and working properly. They were courteous and friendly.
William U.
Goettl came out to my house and found a bad valve in my ac unit. It was a part that they had to hunt down, and since I have 4 children and a wife at home alone they went above and beyond and were able to locate the part that day and come back and install it so my family would not have to be uncomfortable, or find somewhere else to stay due to the heat. Betty in the office was very helpful and took great care of us. I’m thankful they were able to get all this done in the same day! I highly recommend them
K S.
Kalif Silva-Giersdorf is an amazing and seasoned technician . He has tremendous ability to repair the equipment and is filled with great knowledge when it comes to the equipment. Goettl has a gem in him. Hope they keep him for many more years.
Fred K.
Goettl Home Services technician, Gilbert Castaneda, came to my home to inspect my heating system. Gilbert called to let me know he was an hour away coming from Casa Grande. He showed up about an hour later and went to work. He explained what he was going to do. He was very thorough with his inspection. He explained what he found from the inspection when he was done.
Thanks for an excellent job.
Thanks for an excellent job.
Rob M.
The technician Andrew was great! He was very knowledgeable explaining how the AC system works and made suggestions on what was needed to keep the system operating properly.
Sean B.
Throughout the entire experience with Mike he went above and beyond. He was knowledgeable and kind. When I mentioned my insurance was being a pain Mike and his bosses worked with me. For any further plumbing issues I will seek out Geottl
Luke C.
Goettl provided fast and reliable service, did a free estimate and came out the day of to install. Explained how to do regular maintenance on the water heater, and explained about the warranty on parts and labor.
Andreas A.
Joseph and Jesus came out for a scheduled AC check up. Both were communicative, respectful and diligent. They performed their work in a timely fashion and were on their way once complete. Wonderful service which I’ve come to expect from Goettl.
jen L.
Kevin came by and was super sweet and helpful! He was very knowledgeable and efficient. He had to bear some bad news but did very eloquently and was speaking from the heart.
Joel B.
Jarrod was one of the friendliest and most professional technicians I encountered in my life.
If there was a 6th star, he’d be getting it!
If there was a 6th star, he’d be getting it!
Julie B.
Parker, our technician from Goettl, was thorough and persistent until he got down to the nature of the problem and then he worked tirelessly until it was fixed. He was friendly, professional, and respectful of the home. We are looking forward to a long-term relationship! Highly recommend!!!
Jan H.
Mike was a lifesaver. I couldn't get my outside sprinkler pipe off to winterize my system. He was pleasant and was able to easily remove it. Thanks for helping out a retired lady who isn't strong enough to do it myself!
Bill B.
Outstanding service all the way around. The Technician got here two hrs early from my scheduled appointment. . Hunter was very knowledgeable both with the heater and the A/C. I now have a solid plan going forward. I definitely would recommend Goettl.
Esther W.
Andrew Morgan came by my home today to do maintenance on my hvac system. He was very polite, he was very patient to explain the process and he was also very knowledgeable about the system operation. he was very understanding and went above and beyond to understand my situation.
Deborah R.
The tech Amanda Nations was knowledgeable and took the time to explain fully the problems that could occur with our heat and our air, if things were not addressed quickly. She was patient and worked quickly and keep us informed every step of the way. Great company and fantastic tech.
marie P.
Replaced an aged water system and upgraded significantly. Work done in a professional manner, great service and follow up. I have used this company before in another location out of state. Recommended, shout out to Chris E. , for exemplary service !
Mario F.
Jonathan did a fantastic job. He showed up promptly, was very educational, professional, and most importantly took care of the leak in my house and another issue as well.
Ralph also did a great job with installing water softener and garbage disposal. I believe Rudy also came by and helped.
Juan also did a great job with installing a new kitchen faucet and fixing a leak I had.
Ralph also did a great job with installing water softener and garbage disposal. I believe Rudy also came by and helped.
Juan also did a great job with installing a new kitchen faucet and fixing a leak I had.
Curly W.
We had our whole house reverse osmosis system maintenance done yesterday and Chris Churchill was outstanding. He explained everything that he was doing, all the testing, in terms that I could understand. He was honest and forthcoming and of course he was fantastic with our dog who barked at him pretty much the whole time. I highly recommend Goettl and Chris is welcome at our house anytime.
ginger
We had a stubbornly clogged sink that required several repairmen from other companies to try to unclog over the past year. Shane and Daniel at Goettl were determined to clear it properly and, much to our amazement (and great appreciation), they did. We were very impressed at both how professional and how tenacious they were. I would definitely recommend them and the company in a heartbeat. Fantastic service!
Susan S.
Hunter was very sweet and polite. He answered all my questions. He seems to know a lot, give me a lot of information, clean out the pipeline. He seems to be a great asset for your company ! I am very surprised that the company will be here later today to clean out all my ducts. thank you, Goettl !!! Thanks again, Hunter!
Ray F.
Yesterday's check up cleaning was by Griffen. He is confident courteous! And professional. Thx. This morning no heat except heat strip. Dusty arrived on a call back. He also professional and courteous. Head scratcher. He replaced the hard start capacitor and now all is good.. thx guys!
Paula C.
Jeremy arrived at the scheduled time and checked my AC for wear and tear. The unit is not old so everything was alright. He was very polite and very informative on what he recommended. I'm glad I called Goettl for the rejuvenation. The $89 was well worth it.
Cheryl
Andrew very thorough with my ac rejuvenation. He was neat, knowledgeable and friendly. He made me feel that he really cared and was happy about the feel he chose. He took the time to look at my thermostat and added the right size filters to my Goettl app.
Joseph F.
Jacob is a personable and professional representative of Goettl AC&P. Jacob explained everything very well. Jacob made me feel confident that the work scheduled would be performed to my satisfaction. Thank you Goettl.
E. V.
Super Satisfied with the process. Was able to upgrade my Unit this summer. Appreciate them working with me on my monthly payment and they threw in a few Free Plumbing Maintence visits. Thank you Kevin! Install was the very next Day😎🤟
Carrie D.
Saul Navarro was on time, efficient, and the work was completed quickly! He had to come back the following day to replace a part that hadn’t been in stock, and again, he did the repair quickly. He explained the work and answered my questions and helped me order additional A/C filters.
Tracey A.
A+ experience with my Fall maintenance check up. Kevin was extremely thorough and detailed with his inspection. He spent extra time making sure everything was done right. He took several photos so I could see what was going wrong with my units. He took the time to understand my situation before offering options. Extremely pleased. Thank you so much.
Barry T.
Ian Palacios came out yesterday to service and inspect our A/C system and he did an outstanding job. He also changed out the air filters. We really appreciate the fact that he was on time and let us know when he was on the way. This is why we chose Goettl for our heating and air conditioning needs.
Jacqueline “Jakki” H.
Taylor was very courteous and professional 👏🏽. He explained what needed to be done. He got right to the work and the job did not take very long. He made sure everything was cleaned up before leaving.
Cathy M.
Preston was very professional and did a fantastic job. He explain everything every step of the way. Can’t say enough how courteous he was and very polite. I highly recommend him as a service tech.
Thank you Preston
Thank you Preston
Bolivar C.
I’m very glad that Jeff was able to fill the appointment before the scheduled time I missed his call that he was ready to come in and service my furnace sorry he had to wait a little bit for me. How ever he got right to business he put on his booties (I really appreciate that) went up to the attic service and cleaned the furnace swapped an old part came back down and briefed me on what he had done. Jeff conducted himself in a very professional manner. Good job. Thanks again. Bolivar
Kristina B.
Jeremy was knowledgeable, answered all questions thoroughly, and helped bring more understanding about our HVAC system and where we can improve it longterm! Thank you!
Brandon P.
Mr.Johnathan Johnson, Goettl HVAC Technician, was extremely polite, patient, knowledgeable, derail oriented, and thorough! I greatly appreciate his time and expertise during my routine HVAC service. His willingness and patience to teach and answer questions were above and beyond my expectations! I wish him the best in his career!
Alexander G.
Corey from Goettl was great. Free estimate, all prices up front, excellent education on maintenance, concise and respectful communication. 6 stars all around!
M'Jipa R.
Jose C was my technician for today’s service. Everything went very well, he provided tips to keep my system flawless, and very respectful. Thank you Goettl for everything and even more thanks to Jose for his expertise.
sarah H.
I had Eric and Bradford come over for my FPI apt and oh my goodness they were amazing, funny, professional, such a pleasure to work with. I hope i always get them! Thank Goettl for amazing business and I will always be a loyal customer.
Jim B.
Ivan from Goettl did our annual preventive maintenance on our heating system. He was "on-time@ super kind and easy to work with. Explained what he did and the results. A real Pro!
Christina J.
I had an emergency on Sunday October 5th and after trying to reach my warranty company I called Goettl and someone came within the hour. Peter was awesome and talked me through what I had going on and presented me with all the facts that I needed to make an informed decision. I ultimtely ended up replacing my system as it would benefit me more than reparing an outdated system that would eventually fail completely and need replacing.
I appreciated the friendly and knowledgeable service provided by Perter and my new system was installed the next day. The crew that came out was very prfessional and efficient. My home was cool within few hours of the work being completed and detalied instructions were givien to me on how the system works and if I were to have any questions I could call day or night and get the answers needed.
I have recommended your company to a few homeowners I know that are in need of system service and/or repairs. You have gained a customer for as longas I live here in the San Antonio area.
I appreciated the friendly and knowledgeable service provided by Perter and my new system was installed the next day. The crew that came out was very prfessional and efficient. My home was cool within few hours of the work being completed and detalied instructions were givien to me on how the system works and if I were to have any questions I could call day or night and get the answers needed.
I have recommended your company to a few homeowners I know that are in need of system service and/or repairs. You have gained a customer for as longas I live here in the San Antonio area.
Rene T.
Nick checked out my A/C unit and provided a detailed analysis of this inspection and options. Excellent customer service. I am so glad I got their maintenance plan.
Maureen K.
Dusty provided excellent customer service. He thoroughly explained what he was repairing and how the parts worked. He saw new air filters in my garage and even replaced the old air filters for me.
Franchesca T.
Geottle Air conditioning and Plumbing is fantastic! Geo arrived promptly, diagnosed the issue quickly, and fixed it perfectly. He was professional, knowledgeable, and courteous throughout the entire visit. I highly recommend Geottle Air conditioning Plumbing — and definitely ask for Geo!
Lisa F.
Samuel arrived about 8:15 on 9/2 to give my A/C unit its first rejuvenation (y'all installed it July 2022). He replaced the old filter with the one I had bought last year that wasn't needed when the new unit was installed. Samuel tested the temperature coming from some of the vents and said my A/C is running fine and that you would be contacting me later to schedule an appointment for the heating. I was very pleased with Samuel's work today.
Dylon the plumber came out to check my plumbing. Confirmed my water heater is old enough to be replaced and that some valves are original and are showing some corrosion.
On 7/25 Noe came to my house and confirmed that my A/C needed to be replaced. Austin was able to find a Payment Plan that I qualified for the same day. On 7/26 Christian installed my new A/C unit and a new thermostat. He showed me how to use it and left the manual. Everyone at Goettl was so helpful with this situation and got my A/C replaced and running in just two days!
On 3/9/2024 Jesse came to my house for the heater rejuvenation and to install the Sadie Smart monitor. He was very thorough in explaining how the Smart system works and where he had placed all of the sensors. I had a new filter so he replaced the old one. He also told me that my plan covers filters and I just pay for shipping; I'll remember that when I need a new filter.
On 1/11/25 Jesus came to my house for the annual heater rejuvenation and said my unit is in good shape and running well. I had bought 2 filters before the service in March 2024, one was installed then. Jesus installed the one I had on hand and reminded me that my plan covers filters. He was also thorough in going over the readings he had taken.
On 5/3/25 Michael came to my house for the annual plumbing inspection provided with my Sadie Guard Dog Protection. My water heater is about 7 years old and Michael answered my questions about replacing it. He also told me that Goettl could remove the old one and install new one if I found one more in my budget somewhere else. He even told me the estimated install cost to help with my budgeting.
Andrew came to my house 10/11/2025 for the semi-annual HVAC service under my Sadie Guard Dog Protection. He told me the unit is continuing to function well and needs no repairs.
Dylon the plumber came out to check my plumbing. Confirmed my water heater is old enough to be replaced and that some valves are original and are showing some corrosion.
On 7/25 Noe came to my house and confirmed that my A/C needed to be replaced. Austin was able to find a Payment Plan that I qualified for the same day. On 7/26 Christian installed my new A/C unit and a new thermostat. He showed me how to use it and left the manual. Everyone at Goettl was so helpful with this situation and got my A/C replaced and running in just two days!
On 3/9/2024 Jesse came to my house for the heater rejuvenation and to install the Sadie Smart monitor. He was very thorough in explaining how the Smart system works and where he had placed all of the sensors. I had a new filter so he replaced the old one. He also told me that my plan covers filters and I just pay for shipping; I'll remember that when I need a new filter.
On 1/11/25 Jesus came to my house for the annual heater rejuvenation and said my unit is in good shape and running well. I had bought 2 filters before the service in March 2024, one was installed then. Jesus installed the one I had on hand and reminded me that my plan covers filters. He was also thorough in going over the readings he had taken.
On 5/3/25 Michael came to my house for the annual plumbing inspection provided with my Sadie Guard Dog Protection. My water heater is about 7 years old and Michael answered my questions about replacing it. He also told me that Goettl could remove the old one and install new one if I found one more in my budget somewhere else. He even told me the estimated install cost to help with my budgeting.
Andrew came to my house 10/11/2025 for the semi-annual HVAC service under my Sadie Guard Dog Protection. He told me the unit is continuing to function well and needs no repairs.
Supornchai P.
Christian A. did a great job. Informed me of everything that was being done, and showed all the readings on the system of how it is performing. He had really helpful recommendations and no uneccessry charges were brought up. Very pleased with the maintenance that was done today.
DeBorah A.
Working with Diego Bernardino was a great experience! He was very knowledgeable of not only the problem but the solution as well. He was able to recommend and give estimates on other services offered by his company. He was also respectful of my grandchild’s caution for strangers. Thank you sooo much.
Fidel M.
Performed maintenance on three heat pumps
Professional, knowledgeable and efficient. Very polite and courteous
Also installed surge protectors on the the condensers
Professional, knowledgeable and efficient. Very polite and courteous
Also installed surge protectors on the the condensers
Debra Q.
Excellent service!. Had our yearly HVAC and A/C system inspections and the new monitor sensors installed. Dan was very thorough and detailed oriented with his service visit. Answered all our questions and gave clear explanations on everything he was doing. Highly recommend their service membership for peace of mind and coverage.
LeeAnn B.
It is because of people like Frank and his supervisor Justin, that keeps me a customer at Goettl. My husband and I have been Sadie's members for years and we always recommend Goettl to family and friends. We were very happy with the exceptional service we received today. We will always highly recommend Goettl.
Jim V.
Used Goettl for a second estimate on duct cleaning. While not "cheap" if was $200 less than my usual provider! Booked it easily and Eric and Tim were excellent. Took great care of my property, were efficient, polite and effective. Showed me before and after photos of my system. Very satisfied.
Arturo F.
Stacy was very professional, knowledgeable and honest. He quickly diagnosed our ac problem and very quickly resolved the problem. The entire Goettl team was awesome!
Chesca T.
Geottle Air Conditioning Plumbing is fantastic! Tech Geo arrived promptly, diagnosed the issue quickly, and fixed it perfectly. He was professional, knowledgeable, and courteous throughout the entire visit. I highly recommend Geottle Air Conditioning Plumbing — and definitely ask for Geo!
Scott P.
Francesco Tocci was the best service Tech we have has to date. Very pleasant to work with, extremely polite, updated us as he made his inspections. Would be very happy to have him on next inspection and service.
DL Y.
Exceptional service and expertise from Kevin Edwards at Goettl
We’ve been Goettl customers for years and have always appreciated their service, but Kevin Edwards truly raised the bar. During his visit yesterday, Kevin showed outstanding attention to detail and technical expertise. He thoroughly inspected every part of our HVAC system, documenting his findings with photos and clearly explaining issues that had gone unnoticed through several previous service visits.
Kevin discovered that our HVAC system had been improperly installed when the home was built—something no other technician had identified. He explained how that flaw had created a chain of problems affecting the furnace, cooling system, and overall efficiency. Because the system uses an outdated refrigerant, repairs weren’t a viable long-term solution, and Kevin guided us toward a responsible upgrade plan.
While no homeowner wants to replace a system after only seven years, we’re grateful Kevin uncovered these hidden issues before they caused a catastrophic failure. His thoroughness, honesty, and professionalism turned a potential headache into peace of mind. Kevin is an exceptional representative of Goettl, and we recommend him without hesitation.
We’ve been Goettl customers for years and have always appreciated their service, but Kevin Edwards truly raised the bar. During his visit yesterday, Kevin showed outstanding attention to detail and technical expertise. He thoroughly inspected every part of our HVAC system, documenting his findings with photos and clearly explaining issues that had gone unnoticed through several previous service visits.
Kevin discovered that our HVAC system had been improperly installed when the home was built—something no other technician had identified. He explained how that flaw had created a chain of problems affecting the furnace, cooling system, and overall efficiency. Because the system uses an outdated refrigerant, repairs weren’t a viable long-term solution, and Kevin guided us toward a responsible upgrade plan.
While no homeowner wants to replace a system after only seven years, we’re grateful Kevin uncovered these hidden issues before they caused a catastrophic failure. His thoroughness, honesty, and professionalism turned a potential headache into peace of mind. Kevin is an exceptional representative of Goettl, and we recommend him without hesitation.
Fred
Excellent Service from Frank Piusseaux – Goettl Air Conditioning
I want to express my complete satisfaction with the work performed by Frank Piusseaux, a technician from Goettl.
For months, several technicians tried to identify the issue with my air conditioning unit, but no one could solve it. However, from the moment Frank arrived, he showed great professionalism and dedication. He took the time to carefully investigate the cause of the problem and determined that the issue was a short circuit in the wiring between the thermostat and the unit.
Thanks to his knowledge and effort, my air conditioning system is now working perfectly.
I truly hope that Goettl recognizes the value of having such a skilled, responsible, and committed employee. Technicians like him make a real difference and deserve special recognition, even a financial incentive, for the value they bring to the company.
Thank you very much, Frank, for your excellent work!
I want to express my complete satisfaction with the work performed by Frank Piusseaux, a technician from Goettl.
For months, several technicians tried to identify the issue with my air conditioning unit, but no one could solve it. However, from the moment Frank arrived, he showed great professionalism and dedication. He took the time to carefully investigate the cause of the problem and determined that the issue was a short circuit in the wiring between the thermostat and the unit.
Thanks to his knowledge and effort, my air conditioning system is now working perfectly.
I truly hope that Goettl recognizes the value of having such a skilled, responsible, and committed employee. Technicians like him make a real difference and deserve special recognition, even a financial incentive, for the value they bring to the company.
Thank you very much, Frank, for your excellent work!
Carla F.
Pablo was very knowledgeable and helpful. Excellent representative of ur company. I had several questions and previously technicians could not program my smart monitor, he not only installed it but was very patient explaining the software to me. He also helped me adjust the temperature on the hot water heater!
Dr. A.
I had a major water leak, the second one in 3 months. I needed an expert master plumber to do a thorough inspection and provide me with an accurate and definitive diagnosis. Andrew to the rescue! I was really impressed with his professionalism, knowledge, empathy, and care. Andrew, and team, took the extra time required to locate the source of the leak and create an appropriate action plan. I finally feel relieved and satisfied after working with other professionals from different companies who were unable to resolve my issue.
Chris C.
The Goettl team provided a complimentary checkup service on our plumbing and hot water systems. I was very pleased with the end result. I would highly recommend Goettl for plumbing problems and repair.
Scott M.
They did a great job of inspecting our house and letting me know of several options to help with several options for my furnace We will be doing some work in the near future because of their recommendations.
DC J.
Armando with Goettl was great. Thank you for your professionalism and recommendations on our upcoming service. We appreciate the transparency and guidance.
Sinuhe C.
Jonathan was super detailed and really took the time to check everything in the unit and make sure the maintenance was taken care of. we had some questions about Remo bulbs and he took the time to work with his front office team to get us a deal on the right place that we could afford while being able to still take care of our families needs and our home.
shky J.
Jacky was on time to do my annual AC check. He was super respectful of our home and most importantly our dog. He took time to great her like he did with me. He was very extremely professional and did a thorough inspection. He gave me options on a few things with NO Pressure to buy or schedule. Once again Goettl peovided excellent customer service.
Neal W.
Awesome experience! No pressure, just told me what was wrong and how to fix it. Gave me a quote on the spot. This is how customer service is supposed to be.
Mindy G.
Francisco G. was the best technician that Goettl has sent for our twice yearly maintenance. In addition he cleaned our system that was caked with drywall dust from construction in the house. The parts look new!
Bruce F.
Very helpful and figured out why the drainage was slow and why there was an smell coming from the sink. Was very nice and courteous as well and gave other options if this should occur again.
FAYE B.
We had Josh out to our home to give us an estimate on work we needed done before winter sets in here in the mountains. He was prompt, pleasant and listened to all our concerns. Once we had expressed our needs he walked us through several options. Josh is very knowledgeable and willing to help us achieve our goals.
Bryan
Great service. Attention to detail on aspects of my plumbing needs. Corey was very informative about the service that was needed and applicable for all of the services that was necessary. Thanks again for all of your help.
Jennifer P.
Brandon was our technician for our A/C maintenance. He did a fantastic job in providing the proper maintenance to our system. He provided and explained the photos taken and the next steps to take care of the current issues in the system. Brandon took the time to answer my questions. He was very professional and courteous. We would definitely request to have Brandon as our technician in the future.
Margaux F.
Jarrod was wonderful. Came out same day to assist with my leaking AC unit. Educated me on every step he was taking and provided lots of valuable insight. I work with tons of HVAC companies in my current job so I had a a good background in what to expect. Everything he went through was fully in line with what I had guessed was the issue and pricing was very competitive.
Great service great company. Will definitely be using for future HVAC needs.
Great service great company. Will definitely be using for future HVAC needs.
Ashley T.
Preston W. was very kind and communicative when he came for my yearly service. I was thankful that he was as knowledgeable and let me know that everything was working well with my unit. Thanks Preston!
Charity S.
Jr Padilla did a great job replacing the plenum and ducts.
Great communication.
Explained everything in detail.
Took before and after pictures.
Great communication.
Explained everything in detail.
Took before and after pictures.
Jeanie M.
I'm very impressed by the service I receive from Goettl. I called about a problem with my HVAC unit today and they were able to get a technician out to me within a few hours. Jesus did a great job of repairing my unit and answered all my questions. He showed me the issue with my unit and let me know what he did to repair it. He was very knowledgeable and so polite.
Thomas C.
Stacey was here for a good hour or more and completed his task great. He explained to me with photos and did one hell of a job. I have been with Goettl for almost 10 years, l even bought the water system about 6 years ago. Thank you Stacy for being a super Goettl employee.
Jennifer Lynn K.
Kristian is amazing very professional, went the extra mile to make sure we understood everything that he he was suggesting for our home!! Highly recommend this tech to anybody and everybody. This company is far the best I’ve ever had feel very comfortable very knowledgeable.
Suzie M.
Kristian amazing, very professional, went the extra mile to make sure we understood everything that he was suggesting for my home!!! Asked if there was anything else that we needed not a pushy sales person whatsoever!!! Very knowledgeable!!
Dixie S.
Master of the Plumbing Universe Andrew Stone! Once again technical expertise combined with intuitive understanding of how things work in the plumbing world. Tremendous effort on a humid and challenging day...way to go Goettl!
Lauren P.
Amanda was extremely professional and knowledgeable. She was fast and friendly! 10/10 Staggs also was super helpful and dropped off a part we needed for our system! Thank you!
Martha Wells J.
Kevin M. was very courteous and knowledgeable. He made sure that all of the services were complete. He went above and beyond to make sure my unit was at peak functioning levels!
Uber C.
My A/C stopped working in the Texas heat. Luckily, I was a member of their maintenance program which is very reasonably priced! Tech stopped by first thing the next morning. Turned out my outside A/C circuit breaker had tripped presumably due to age or overheating. Tech didn’t charge me (plan benefit) and recommended I have an electrician inspect and replace the breaker to avoid a repeat. 5-star service 🙂
Melanie M.
Jesus and David are very knowledgeable and personable. It’s was easy to talk to both of them and answered all our questions. Very pleased with the service so far.
Alexcis L.
Goettl has been a great company for me. Im a member and they come and check on my ac/heater and plumbing. Today Ashton did a great job. Friendly and professional. I highly recommend.
johnny V.
Goettl A/C is a top-notch company that truly knows how to take care of its customers. Their technicians are professional, courteous, and always go the extra mile to ensure everything is done right. You can count on them for reliable service and lasting comfort.
Lynne Hambrecht B.
We ordered a new refrigerator from Lowe’s. When they delivered it, they said they could not install the water line. We were not familiar with plumbers so we asked our neighbor who did the plumbing in his new shower. He said Goettl and he was very happy with the results. I called them they sent out a wonderful servicemen, Gerardo Gonzalez. The builders had used 3/8” pipes and Lowe’s seemed to only have 1/4” connectors. Gerardo solved our problem and we had to get Lowe’s out again the next day to finish the install. We highly recommend Goettl and appreciate the caliber of their staff!
Penelope S.
Reese McKeen-Reyes with Goettl was out here within one hour of me calling the company. He had my problem fixed within minutes and was very professional and very pleasant. I am very happy with Goettl and the service that their representative Mr. McLean-Reyes provided. Jef from Goettl came out today to maintain my new furnace and he was very professional, efficient, and very helpful. He went above and beyond what was expected of him. I’m very pleased with Goettl and highly recommend them.
Judy C.
I noticed my expansion tank on my water heater was leaking.
I called Goettl and set up an appointment.
Mike H arrived on time and with his extreme knowledge and experience, he was able to replace the tank and give my system a much needed flush. Mike was so courteous and polite and answered all my questions and gave me advice on the how and why this happened and how to avoid this in the future.
Thank you Goettl and thank you Mike!
I called Goettl and set up an appointment.
Mike H arrived on time and with his extreme knowledge and experience, he was able to replace the tank and give my system a much needed flush. Mike was so courteous and polite and answered all my questions and gave me advice on the how and why this happened and how to avoid this in the future.
Thank you Goettl and thank you Mike!
Teresa M.
Michael provided excellent services, over 2 days. On the first day, he repaired an irrigation leak, cleared a kitchen drain, replaced a garbage disposal and a kitchen faucet. He returned the following day to install a water softener and a kitchen water purification system. On both days, he was on time, explained the service, cost estimate and warranties. He was polite, considerate of my property and demonstrated how everything worked, cleaning up all evidence of his work, before leaving. I'm very happy with the service he performed.
Rod M.
Eric is very professional and takes the time to explain what he has done and why the device was done or needs to be done. Eric also is quick to respond when needed.
Olivia G.
The guys that came Hector and Devin were awesome great professional guys explained everything with complete detail also gave me suggestions on what to do next to maintain all of my pipes in top top shape will definitely continue with them and the company Great Work Guys !!!! Thankyou beyond happy
Barbara H.
Stacy Reilly was out for my yearly heating system maintenance. Stacy is professional and knowledgeable, as well as a nice guy! I have been a long standing customer of Goettl and have always had terrific customer service and this year was no different!
Barbara D.
I was offered a free plumbing inspection and I met Francesco Tocci. What an amazing person and professional. The trust I established with him led me to go forth with the tankless water heater and soft water system. I couldn't be happier with my decision and it is all because of Francesco. Thank you.
Brittany A.
Julian with Goettl provided excellent plumbing service! He took the time to explain everything he was doing step by step and even showed pictures to make sure I understood and could see the work completed. I really appreciate the quality of both the service and the products they use. Best of all, the cost ended up being much lower than I had expected! I highly recommend Goettl for anyone in need of reliable, professional plumbing service.
Cindy J.
Jeff has excellent customer service. He explains everything to the T. I like people whit a nice smile and a sense of humor , he does. He can come service my house any time. Thank you for sending him. Cynthia
Jim P.
Pablo arrived in the window that was promised. He was very efficient when something wasn’t working quite right. He found another workaround to inspect my heating system. He cleaned off the firing point with sandpaper as I’ve seen many other technicians. Do he inspected everything took pictures of everything and sent the pictures to me. He asked if I would be interested in a price on a new system. I told him not at this time there was no hard sell. My system is now 21 years old. I plan to replace the heater and air conditioner, but not for another few years. I found four seasons to be excellent and Goettl to be just as good.
Diana E.
Our tech was Dan, he was very thorough and checked out everything. (he checked way more things than previous techs when you were 4 seasons) He was very personable and explained everything and answered all questions that we had.
Jon B.
This is how a service/install company should work. Price was exactly as quoted and was very fair, comparing to multiple others. They never tried to add on extras like all the others did. Installation day was when they said it would be. They scheduled the building permit, attended the inspection, and it was on time. Best for last, the system works perfectly and is super quiet Why can't more companies do business like this.
Catie P.
We have been Sadi club members for years. The service is excellent from the customer service representatives that answer the phone to the individual technicians that come out to your home. Two years ago we replaced our AC unit and went with a Goettl installation after years of having them maintain our older unit.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.
Lauren B.
Called with a broken pipe under house. Napoleon came out quickly and got the repair done super fast. Such a kind person and was very reassuring when I was freaking out. Such a great company!
Mindy Sue L.
We bought our unit with them three years ago, and since have received great service. Christian was out today for a maintenance check and he reminds us why we stay SADI members. Great deal.
Karen K.
I had a great experience with Goettle . Jordon did a wonderful job in diagnosing issues with my air conditioner. He was very knowledgeable , so helpful, and very professional. On the return appointment , Jeremy did a great job as well. He listened to my concerns and finished what needed to be done. He was very professional. Thank you both!
Dustin S.
Highly recommend Goettl. We’ve been using them for years, they come through for us everytime. Just had Mike H. out to diagnose some plumbing noises coming from the bathroom and he fixed it in 30 min.
Debalene E.
Great service techs. Full disclosure repairs. I’m a Sadie plan member and have a lifetime warranty on my air conditioner through them. I’ve been very happy with GOETTL.
Barbara K.
Griffin Cottrell did the yearly check of my air conditioning unit. He seemed knowledgeable, thorough and persistent. When he found the unit was functioning at 35%, he continued to search for the reason why. He replaced the capacitor and cleaned the coils which improved the function. I would highly recommend Griffin, as well as Goettl for your air conditioning needs.
Danice B.
Preston Walker was an exceptional technician. He explained everything. He was respectful and courteous. He is a great representative for your company.
Diane W.
Nick Mayhew and Jan came to our house to repair our pipes. They did an amazing job! They were knowledgeable and professional. I would highly recommend Goettl !
Mysti Y. Hunsaker A.
Russ came out to or home today to do a rejuvenation on our 2 ac systems. He did a thorough job and explained what needed to get done and what should get done. Thank you Russ.
Adam M.
Just had Preston Walker our technician come by for our complementary check up on our A/C unit. He was incredibly insightful and respectful of our home and yard. Even shared each step of what he was do
Becky B.
We called on a Saturday and thankfully Christian Acosta was the one on call to help us out. He was knowledgeable, kind, super patient with our very curious child, and did absolutely everything in his power to get our AC back on. Unfortunately the blower motor was toast. He got us set up with a window unit for the time being and. Fast forward to today, Wednesday, and Christian and Ian came to install a new blower motor for us. Both gentleman were wonderful! They kept us informed of the process and what to expect as they replaced the parts. Our house is already cooling back down and I have Christian and Ian to thank for that! They did inform us of a military discount, which was very helpful, and they insured the entire process was as streamlined as it could be. If we ever need assistance in the future, I will be calling and asking for Christian and Ian because I know they will ensure that our HVAC system has been treated with the highest quality of service. They also brought our son an adorable plushie of Sadie, the Goettle mascot, and a flashlight. Its comforting to know that when Christian and Ian are on the job, you'll be taken care of as if they were working on their own homes.
Shirley T.
I had a plumbing issue that was addressed within 2 hours by an extremely knowledgeable master plumber that explained every step of the repair. His expertise and kind communication were reassuring.
Kellie V.
Hugo Castro came on Sunday afternoon and fixed my A/C. He couldn't have been more polite and prompt and professional.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.
Sis B.
James did a wonderful job explaining and letting me watch as he diagnosed why the master shower was taking so long to heat up and also flush our tankless water heater. Very polite, thorough, & honest!
Kathy Calahan L.
Thank you Jerry for two plumbing jobs well done. Jerry cleaned out pipes from bathroom sink which were draining slowly. Jerry showed before and after pictures from his camera and what a big difference. Sink draining much better now.
Jerry also noticed our water pressure was low after flushing toilet then trying to wash hands in bathroom sink which were so he suggested a new pressure regulator as we have had a new better water conditioning system installed. We now have the best water pressure even when using a shower and kitchen sink faucet at the same time. Also Jerry is a master plumber and we appreciate his knowledge and experience. Will definitely call Goettl again when a plumber is needed.
Ralph & Kathy Lesmeister
Jerry also noticed our water pressure was low after flushing toilet then trying to wash hands in bathroom sink which were so he suggested a new pressure regulator as we have had a new better water conditioning system installed. We now have the best water pressure even when using a shower and kitchen sink faucet at the same time. Also Jerry is a master plumber and we appreciate his knowledge and experience. Will definitely call Goettl again when a plumber is needed.
Ralph & Kathy Lesmeister
Tony M.
I had Chris come out for a plumbing checkup, and he was great. Very educational, as he explained the pros and cons of my plumbing system. He explained what I needed, and what to look for in the future. Very easy to talk to, and was a real pleasure to work with… great guy
Barbara W.
2SEP2025- (HVAC) Edgar was professional, knowledgeable, and compassionate. Great guidance provided and was able to advise me in a way I could understand.
Diann M.
I received excellent service from
Darean Guerra today. He arrived on time and took the time to explain what he was going to do. He was very knowledgeable which helped me trust what he was doing. He left his work area clean. I am very pleased with his work.
Darean Guerra today. He arrived on time and took the time to explain what he was going to do. He was very knowledgeable which helped me trust what he was doing. He left his work area clean. I am very pleased with his work.
Teri H.
Dan, the service Tech that was sent out was on time (actually called to see if I was home to come a little early) was very polite, professional, and knowledgeable. He did a great job and even wore booties over his shoes while in my home. First class service! Thank you!
Chris C.
Company sent us Stanley to help with a water line for our refrigerator. Had several problems but Stanley was very knowledgeable and informed us of all decisions and you could tell he just lived his job. It was a pricey fix and I respected Stanley more for being situationally aware that my wife and I needed to talk in private. He informed us, gave space and time to decide, and ultimately helped us out with the repairs. Others in management were very helpful too. Overall great experience
Allix M.
5 star service from Edgar who had to come do a second inspection after the home warranty company did not properly calibrate the unit. He was able to get the unit running smoother and provide great documentation for when I need to call the warranty company.
Heather Campbell S.
Andrew was on time, determined the flange needed to be replaced, gave us the quote and scope of work, and made the repairs. He explained how the placement was off, and that it appeared to have been like that since construction (21 years ago when we built).
Now we have a new flange, installed correctly, and ready for the new toilet!
Now we have a new flange, installed correctly, and ready for the new toilet!
Carrie Ann O.
Had an issue after a recent servicing and called for help. I don't know who the woman was that I spoke with in the phone but she was empathetic and very kind. She did what she could to make sure someone could come out same day and was able to find someone even though it was Labor Day weekend! Damian, who was a delight, showed up and fixed everything straight away! Thank you ❤️
Vago K.
Just had Russ come out today to look at my unit, he showed me pictures of the stuff that I might need to replace/fix was very professional very understanding and overall a big help
Dianna Rodriguez B.
service tech, Judd Navarro did a great job today servicing my water heater & increasing the water pressure to my home, which we really needed . He was informative, professional ,& polite. 👍🏽Judd.
Don F.
We were having a humidity problem that was creating mold around the vent plates. The IAQ team of John and James vacuumed and cleaned the ducts and covers with anti microbial solution resolving problem
Amy L.
Davey came out to our house due to an AC issue - he was polite, friendly, and walked us through all our options. He got us scheduled quickly. Highly recommend!
Caren Berry M.
I had my water heater flushed and my anode rod replaced. They were very friendly and knowledgeable . There were a couple hiccups but I trust this company and they fixed the situation!
Debbie N.
Russ Sapp came yesterday 8/18/25. He was prompt, very courteous, explained what he was doing with taking pictures of our AC unit and what areas of the AC unit needed attention. He didn’t rush. He spent time answering our many questions. He gave us options and gave us price quotes on the spot for each service we had asked about or that he suggested. He had a sense of humor as I said to him “I take it Sadie approved of you?” I took that from the commercials saying if Sadie doesn’t like the person, they’re not hired. I’d ask for Russ again. He has an A+ rating.
Michelle N.
I found that my water heater was having serious issues and the technician Justin was awesome and very personable. He explained everything and answered all questions.
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!
Dolores B.
I have never had a bad experience with Goettl. All the different workers I have had over the years have been great.
I definitely recommend Goettl for all your needs.
I definitely recommend Goettl for all your needs.
Dee S.
Napoleon Higuera and Dominion fixed my leaking toilet. They were both friendly, knowledgeable and experienced. They replaced the parts inside the tank and left the toilet area spotless and dry. They checked the water quality and made sure everything was working properly.
Nick was helpful, friendly and professional in scheduling the appointment around my commitments.
I have used Goettl for nearly 20 years for my plumbing and HVAC needs. I recommend them as reliable, professional and easy to work with.
Nick was helpful, friendly and professional in scheduling the appointment around my commitments.
I have used Goettl for nearly 20 years for my plumbing and HVAC needs. I recommend them as reliable, professional and easy to work with.
Abraham O.
Chris went above and beyond during his quote. He pulled one of the cartridges out and with how old they are, it did not go back in easy. He took the time to go back-and-forth turning the water main of
Mike W.
Nick, is the technician that was assigned to my house to check out my A/C. Nick was very thorough. He explained to me what he was doing and why. Nick showed me all the things he looked at on my A/C system. He explained to me why I might need a surge protector on the unit. I told him I would talk with my wife and explain it to her. Nick is a wonderful person to have working for your company. Thanks for sending Nick.
June J.
What a wonderful experience with your company. Each and everyone of them were on time very respectful to me and i appreciated that. They came out the same day got the job done in no time.
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.
Sincerely, June Jones
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.
Sincerely, June Jones
Gina H.
Goettl has been great so far!
And I would highly recommend the company and the quality technicians like Jarod.
Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.
And I would highly recommend the company and the quality technicians like Jarod.
Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.
Larry B.
The service man Colby was on time and very efficient and he seems very knowledgeable about what he was doing and he did a great job , I would definitely recommend this service from these people .
Jerry J.
Nicholas Mayhew came to our home to repair/replace the garbage disposal, unclog a kitchen sink and replace a bathtub spigot. He was assisted by Caleb. Nick gave three price quotes and options on what to repair before any work was started. He and Caleb repaired all in a matter of a little more than two hours, including a parts run. Both technicians were courteous, personable, professional and thorough. The price for all was reasonable. I highly recommend Goettl of Tucson.
Ken M.
Saul came to my house about an hour after I called in the workorder. Found the wiring problem and fixed it and left within 1 hour 30 min after arriving.
Lisa Sahd K.
Amazing service, professional, and informative! Highly recommend! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Linda S.
Edgar & Johnathan were fantastic. Professional and throughly checked our AC unit & replaced our filters. Went over in detail the inspection. Highly recommend & give a 5 Star rating.
Joyce Ann K.
Francesco Tocci did an outstanding job for us inspecting and maintaining our plumbing . He fine tuned our system to insure it was working optimally. Please convey our appreciation to him for a job exceedingly well done.
Jennifer Jones M.
Absolutely FANTASTIC service! I noticed an issue this morning, 2 Professional and GREAT technicians (Wil & Adrian) at my door same day!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!
Sy S.
Goettl Home Services,
Everyone from the Goettl sales representative Christian, Tech / Advisor Josias recommended a HVAC A/C and Heating system replacement. Technicians team Veronica and her partner.
Everyone from the Goettl sales representative Christian, Tech / Advisor Josias recommended a HVAC A/C and Heating system replacement. Technicians team Veronica and her partner.
Dena D.
My experience with Goettl was very good today. Stanley Heath was very professional and thorough during our annual plumbing check. He explained what he was doing throughout the process and also gave me some tips on keeping the water faucets in shape.
Lori M.
Always wonderful service.
Jeremy Canchola serviced our mini-split today with the usual Goettl efficiency and professionalism.
Highly recommended!
Jeremy Canchola serviced our mini-split today with the usual Goettl efficiency and professionalism.
Highly recommended!
Cindy J.
Excellent experience! The plumber was professional, friendly, and super knowledgable. This is the first time I have ever used Goettl. Because of this technician and my amazing experience, I will be recommending him/Goettl to all of my real estate clients. Highly recommend.
Dave S.
Would like to commend Jacky Lin for his rehab of our HVAC. He is very knowledgeable & he provided us with outstanding advise & recommendations.
Hopefully, we will get Jack for our next service call.
Hopefully, we will get Jack for our next service call.
The Traveling Nanny L.
They did installation on our Electric Hot Water heater. I had excellent Customer Service. The quote was competitive, Zach was personable and answered questions as did office. Satisfied w/installation
Juline Magruder R.
Francisco Tocci came out to inspect our plumbing to ensure that all is working properly and performed maintenance on our system. His friendly attitude, attention to detail, and patience in explaining all of his work and recommendations were greatly appreciated.
Jacky V.
Had a gas line in my home that needed repair. Goettl was quick to send a technician that night even though it was well past business hours. Chris came over and gave us a quote. He made sure we knew our payment options and thoroughly explained what the repair was going to be like and the steps we needed to take with the gas company. As 1st time homeowners, we were feeling pretty nervous but Chris made sure we were informed and taken care. Repair was done the next day and Chris helped us stay within budget. Thank you Goettl!
Jessica C.
Booked a Rejuuuvenation and was very pleased with Romel’s service! He was very professional and walked me through everything he was checking and testing throughout my home and on my unit. Thank you!
Susanna Steffens H.
I am so thankful to Nick and Devin who came by this morning and found my clogged sewer pipe issue. As a stage 4 cancer patient, my ability to flush toilets, take a shower, and clean my home is vital to my health. Goettl provided me with a reasonable fee to fix this issue. I would definitely recommend their services!
Paula C.
I had John and Mark here in installing water purification, new tankless and some repairs. they were very professional and very satisfied with equipment and service. great techs. strongly recommend. thanks
Toni-Eddie J.
We have had Goettl of Tucson service for about a year and thank goodness we had them to call when our AC failed and had a condensation leak in the attic . Goettl sent ROBERT out right away. He did a thorough inspection and informed us of what we already felt we needed to do with our old system. He sat down with me and went through the pros and cons of repairing the old vs replacement. He explained everything about a new Goettl system. From all the benefits, to the great warranties to the peace of mind we’d have not having to worry what would and could happen next to the old system. He was friendly, thoughtful and professional. He put in a call to TYLER in sales & finance to reach out to us. He did and went through all the models of systems Goettl has to offer and all info we needed to make a decision and give him a call back. Robert gave us positive points to know we wanted a new system and Tyler gave us option on how. Thanks guys! Next day bright and early came some amazing techs ADRIAN and LUIS to install our new system. Such professionals, friendly with great personalities. You guys worked hard and it looks & runs incredible. You guys are amazing!The decision to invest in a Goettl system was because of an awesome team of Goettl employees.
Robert, Tyler, Adrian & Luis, Thank you all so much.
Robert, Tyler, Adrian & Luis, Thank you all so much.
Patrick Olea Z.
Bobby Smith is great at explaining the options I have with my AC and Heater. He also let me know about the maintenance plan which is going to be great for me so I can always keep up to date with the AC and the heater. Also I didn't know that you did plumbing and he said I could get plumbing work done too so I am going to do that right away. I liked the photos that were taken to explain the situation on where I am at with the unit. All in all it was the best technician experience I have had since becoming a home owner in 2010. I would highly recommend Geottl and Bobby to anyone because of getting things right the first time, going out of his way to help, following up and keeping promises, and great product and technical knowledge. I'm not super informed on my home machines so it is comforting to be in good hands.
