7 Signs Your Air Conditioner Needs Repairs
As the summer heat intensifies, your AC breaking down is the last thing you’d want. A 100% reliable air conditioning system is a bit of a cliché, but catching issues early can minimize damage. Keeping your air conditioner in optimal shape will help you recognize the following seven signs of trouble, so you know when to schedule repairs.
1. Increased Cooling Costs
If your air conditioning bills give you chills, you need to check your AC for efficiency. An inefficient system will have to work doubly hard to provide that cooling effect, causing increased energy consumption. Consider scheduling a repair if you notice a significant spike in your cooling costs.
Understanding the Impact of an Inefficient System
An inefficient air conditioning system can cause financial strain. When your AC works twice as hard to cool your home, more energy is consumed, increasing your bills. Some things that can cause your AC to become inefficient include dirty filters, refrigerant leaks, or worn-out components. Deal with these issues promptly to avoid further financial strain.
Monitoring and Managing Cooling Costs
Keeping track of your energy bills and comparing them to previous months or years will allow you to monitor your cooling costs effectively. If you notice a sudden and significant cost increase, it indicates a problem with your air conditioner. You can avoid it by scheduling regular maintenance checks to ensure your AC operates efficiently.
2. Decreased Cooling Output
A major sign of a malfunctioning air conditioner is that it struggles to cool your home effectively. You must not ignore this issue as it can lead to further damage. Make sure your AC is the right size for your home and seek professional help if you notice a decline in performance.
Understanding the Causes of Poor Cooling
Decreased cooling output from your air conditioner can signal several problems with your system. These include dirty air filters, refrigerant leaks, malfunctioning components, or improper installation. You may need professional help to find the root cause of the problem to restore your AC’s cooling efficiency.
Addressing Decreased Cooling Output
If your AC struggles to keep your home cool, you must take prompt action. Checking and replacing your air filters for proper airflow is a good place to start. If the problem persists, you may need a professional inspection to diagnose and repair any underlying issues. Additionally, ensure that your AC is properly sized for your home’s cooling needs; an undersized unit may not cool your space efficiently.
3. Unusual Sounds
Loud or unusual sounds from your AC unit are not normal and signal a problem with your system. If you hear anything unusual, such as grinding, squealing, or banging, get your AC inspected by a professional.
Identifying Common AC Sounds and Their Causes
It is normal for your air conditioner to produce some noise during operation, but certain sounds can indicate underlying issues. For example, a grinding noise is a sign of malfunctioning motor bearings, while a squealing noise may suggest a worn-out belt. Banging or clanging sounds could signal loose or broken parts. Recognizing these sounds can help you diagnose the problem early.
Take Action Against Unusual Sounds
Do not wait to have your AC inspected if you hear any unusual sounds from your unit. Ignoring these sounds can cause further damage and potentially costly repairs. A trained technician can tell you the noise source and recommend repairs to restore your AC’s performance. Regular maintenance can also keep these issues from happening in the future.
4. Strange Smells
A musty or pungent odor from your air conditioner could indicate microbial growth. It affects the air quality in your home but, more importantly, indicates a potential problem with your AC unit. If you notice any strange smells, have your unit inspected and repaired if necessary.
Recognizing Different Odors and Their Causes
There are several reasons for strange smells coming from your air conditioner. A musty odor, for example, could suggest microbial growth within the unit. A pungent smell, on the other hand, may indicate a burnt wire or insulation. Understanding the source of the scent can help you address the problem effectively.
Addressing Strange Smells
If you notice any unusual odors from your air conditioner, you must act promptly. Check your air filters and change them if they are dirty. If the smell persists, schedule a professional inspection to identify and resolve the underlying issue. Ignoring strange smells from your AC can compromise indoor air quality and put you at risk of potential health hazards.
5. Poor Air Quality
A decline in indoor air quality should alert you about potential problems with your AC. A malfunctioning AC can circulate dust, allergens, and other pollutants, causing respiratory issues and discomfort. Regular maintenance and prompt repairs can improve air quality and keep your home healthy.
Understanding the Impact of a Malfunctioning AC on Air Quality
A malfunctioning air conditioner often causes poor indoor air quality by circulating dust, allergens, and other pollutants throughout your home. It can cause several health problems, including respiratory conditions, allergies, and discomfort for you and your family. You must identify and resolve the root cause of the issue to improve air quality and maintain a healthy living environment.
Improving Air Quality Through Regular Maintenance and Repairs
Regular maintenance and prompt repairs can improve air quality in your home. You should schedule regular HVAC inspections and filter replacements to keep your air conditioner functioning properly. If you notice a decline in air quality, such as increased dust or allergens, contact a professional to inspect your AC unit and address any issues affecting air quality.
6. Leaks or Moisture
Any leaks or moisture around your air conditioner could indicate a problem with the unit. Leaking refrigerant or condensation can cause serious issues if not addressed promptly. If you notice any leaks or moisture, contact a professional for inspection and repair.
Identifying the Source of Leaks or Moisture
Leaks or moisture around your air conditioner may indicate leaking refrigerant or condensation buildup. You must identify the source of the leaks or moisture to determine the appropriate course of action. Leaking refrigerant, for example, can harm your health and the environment and should be addressed immediately.
Addressing Leaks or Moisture Issues
If you notice any leaks or moisture around your air conditioner, contact a professional for inspection and repair. Ignoring it can further damage your AC unit and cause potentially costly repairs. A professional can find the source of the leaks or moisture and recommend the necessary repairs to restore your AC’s performance.
7. Thermostat Issues
Your AC’s performance will be affected if your thermostat is not functioning properly. Incorrect temperature readings or an unresponsive thermostat can cause inconsistent cooling and discomfort. Ensure your thermostat is calibrated correctly and replace it if necessary.
Recognizing Common Thermostat Problems
A malfunctioning thermostat is often the cause of inconsistent cooling and discomfort in your home. Common thermostat issues include incorrect temperature readings, unresponsiveness, or erratic behavior. These problems can affect your air conditioner’s performance and efficiency.
Resolving Thermostat Issues
If you suspect your thermostat is malfunctioning, you can take several steps to resolve it. Firstly, check the thermostat settings and ensure they are set to the correct temperature. If the problem persists, recalibrate or replace the thermostat. A professional can help diagnose the problem and recommend the best action.
Take Action Now!
Recognizing these signs early can help keep your air conditioner operating efficiently throughout the summer. If you suspect an issue with your AC, don’t hesitate to contact Goettl Air Conditioning & Plumbing for professional assistance.
We offer expert AC repair services to keep your home cool and comfortable during the hottest months of the year. With our experienced technicians and quality of service, you can trust Goettl to keep your air conditioner running smoothly. Schedule your AC repair or inspection with us today.
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Testimonials
What Our Customers Say About Us
Based on 43628 reviews
Elizabeth S.
Q came out and was amazing I am so glad for goettl to be doing my brand new 4 Star unit with all new ductwork well worth it I know goettl will do it all right thank you Q
Update:7/21/23
Mel and Justin showed up to install my ac unit. They worked non stop through the heat, answered all of my questions, and were so courteous. If I could give 6 stars I would!! Thank you Goettl!
Update:7/21/23
Mel and Justin showed up to install my ac unit. They worked non stop through the heat, answered all of my questions, and were so courteous. If I could give 6 stars I would!! Thank you Goettl!
Julianna E.
Juan Escobedo Duarte was professional quick and cleaned up after like no one had ever been there. We always have the best services provided whenever we call Goettl. Very happy with the quality of his work as well as, his professionalism and efficiency. Thanks 😊 5 stars☆☆☆☆
2 thumbs up 👍🏽 👍🏽
2 thumbs up 👍🏽 👍🏽
Seamus G.
Good communication about arrival times. Brent did a great job talking through the technical aspects of the water heater and doing an efficient service job.
Carmen
Rudy Farias was thorough in his work and explained everything he was doing and why it was important. He is very personable and was respectful of my time and my home. Thank you, Mr. Farias!
James K.
Joey from Goettl Air conditioning & Plumbing in Tucson provided excellent service recently. He was friendly, professional, and efficient. Highly recommend.
Michael B.
Had my AC serviced by Goettl Tech Nate Gould and would like to take the opportunity to mention the high quality and service he provided along with his professionalism, candor, and knowledge on what he does. He was very thorough and took the time to inspect my potential issue(s) It's nice to still see workers representing a company with such high integrity.
Cindy H.
I like this company because they do not try to tell you something is broken every time they come and get you to spend extra money. They just offer a great service on a regular schedule to make sure everything is working properly; and their home maintenance contract is one of the most reasonable in the business. Daniel R.” came to my house today and he was extremely professional and kind and very thorough. He did a great job!
Darian L.
Service Technician, Chris Beers, with Goettl HVAC provided outstanding service from start to finish. Not only was he able to make it out same day for an unknown heat related issue. Throughout his time at my home, he was professional, knowledgeable, and took the time to clearly explain what was going on with our system and what needed to be done. Chris worked efficiently, was respectful of our home, and made sure everything was running perfectly before he left. It’s rare to find a technician who combines knowledgeable expertise with such great customer service as well. Highly recommend Mr. Beers (what an iconic last name 🙂 hah ) and Goettl HVAC to anyone needing reliable, honest HVAC service!
Susan F.
The service technician Parker is very knowledgeable and explains everything about your heating and air conditioning. I have used other companies but I am a Goettl customer from now on. Hopefully, next service problem we will get Parker as our service technician. Thank you 😊 Jake came today to clean and sanitize ducts and ventilation. Smells fresher and we feel much better that all the black ⚫️ stuff is all gone. Thank you.
Eric W.
Daniel R. And Darius were terrific. They absolutely knew what they were doing and were friendly and very respectful of my house and myself. I have nothing negative to say at all.
Monica S.
Ashton was such a nice young man who is knowledgeable, considerate, and works efficiently. I highly refer him and hope to have him come back this summer for HVAC maintenance.
Brian L.
Daniel from Goettl came by this morning to inspect and tune our heating system. He was on time, very courteous and knew exactly what he was doing. He facilitated the entire process as well as answering some questions for me regarding system components.
Julio P.
Peter Medelez assessed the situation, determined the best repair option, discussed his concerns and a solution which was considered and approved. He was professional and courteous. I was explained the scope of work, cost, and everything was dead on perfect. His professionalism is was appreciated.
Thank you!
Thank you!
Diana P.
Blake was absolutely amazing. Very impressed with his level of service and knowledge I will only be having him as my tech from now on. we are very happy with Goettl’s customer service
Kirsten K.
Shaq was amazing. He was very knowledgeable about the water heater and plumbing information I asked for service. He came in checked everything and took care of the water heater with no problem. He even checked my water softener system to make sure it was working properly.
Rosalee D.
Update: I have had several scheduled appointments and has been on time maybe once. I've had to rearrange my daily schedules just knowing that they're not going to be punctual. That's really frustrating. I confirm my appointments, and they're still not on time. They won't call or text to let you know that they won't be on time. You won't find anything out till you call them checking the status.
There has also been times when they schedule an appointment days in advance, then they'll call you at that last hour to tell you that they have to order a part. But keep in mind that they've had days to do so prior your scheduled appointment.
I really had high hopes.....sigh.
Matthew, Brian, and Christian are all impeccable. Matthew came and found issues that was missed by another company that we actually had a contract with. Long story short, Goettl now has our loyalty. Their service was just that great. They spotted issues that were missed, their service was spectacular, and their mannerism was amazing. I had our whole system replaced at a great rate. Brian and Christian were here alllllll day, literally. I'm sure they're supposed to have lunch breaks but chose to work non-stop. I literally had to get them to take a 2 minute break just so they can eat lunch, which I gladly provided for these hard workers. Thank you Goettl for fixing our issues.
Must I not forget to mention, they'll even call to set up complimentary maintenance checks which is amazing. Rudy had came out to do my annual maintenance check and he was so great and so friendly. He checked my unit, my thermostat, flushed my unit, and checked the outside unit making sure everything was running correctly. Thank you Rudy for doing a great job.
There has also been times when they schedule an appointment days in advance, then they'll call you at that last hour to tell you that they have to order a part. But keep in mind that they've had days to do so prior your scheduled appointment.
I really had high hopes.....sigh.
Matthew, Brian, and Christian are all impeccable. Matthew came and found issues that was missed by another company that we actually had a contract with. Long story short, Goettl now has our loyalty. Their service was just that great. They spotted issues that were missed, their service was spectacular, and their mannerism was amazing. I had our whole system replaced at a great rate. Brian and Christian were here alllllll day, literally. I'm sure they're supposed to have lunch breaks but chose to work non-stop. I literally had to get them to take a 2 minute break just so they can eat lunch, which I gladly provided for these hard workers. Thank you Goettl for fixing our issues.
Must I not forget to mention, they'll even call to set up complimentary maintenance checks which is amazing. Rudy had came out to do my annual maintenance check and he was so great and so friendly. He checked my unit, my thermostat, flushed my unit, and checked the outside unit making sure everything was running correctly. Thank you Rudy for doing a great job.
Shari O.
Colton came out same day to identify the problem and what needed to be done. The next day, Mark arrived with the necessary supplies/tools. Things did not go as smoothly as hoped and Mark kept me informed and left the site clean.
Vanessa S.
My family was already dealing with a medical emergency and my parent’s heater stopped working. Goettl was amazing to work with and the communication was excellent. But it was the technician Joe ( Joseph Rubio) who came out that made us choose goettl for the installation. He was prompt, professional and explained everything clearly. There was a part that was needed and Joe not only got the part but because I shared I wanted to get it fixed before my dad got out of the hospital he came and completed the installation on his day off without a second technician. He showed up right on time and was quick and efficient and made this process so much less stressful! Thank you Joe for your phenomenal service!
Kayla M.
They came for a same day to repair our AC that was completely out. Troy Cresap-Fox was incredibly thorough, fixed several issues, and provided me with very clear explanations. Our system is back up and running.
Candy G.
Adrian and Adrian Jr were amazing and professional workers. The two worked very efficiently and explained what they did and what to expect.They also walked us through the installation process and explained what we can do to care for our new unit. They ensured the end result was perfect and even took the time to clean up after they were done. Very knowledgeable duo. I am very glad it was them coming to our home to help us fix our issue. I will 💯 recommend their service.
Ruth C.
Kaelen was great-- took extra time to explain what he was doing and the charges. It wasn't a complicated job but he treated it as his most serious job -- very professional. Call Goettl for your plumbing repairs. All their technicians are great.
Sandra Q.
Excellent service from beginning to end from both Colton and Jeren! I called Goetti at 11:30 a.m., and they had completed the job by 6 p.m.! They even helped me clean up the mess from the water heater leak. Very knowledgeable, efficient, polite, respectful, and hardworking. I could not be more pleased.
Anthony M.
Andrew is a great guy! Very knowledgeable, explained the different types of plumbing my house has, was very thorough in resolving the issue we were having.
sara
Daniel R was very experienced, patient and knowledgeable in his field of work. I was quite pleased by the manner in which he took his time to troubleshoot and find our existing plumbing issues. Thanks and much appreciated.
Kathy
Saul and Patrick at Goettl’s provided thorough, professional, quality, personable, and knowledgeable service on our HVAC system. We are very pleased with the efficient response!
Update 01/05/26 Stacy was here to evaluate duct system clean and did a fabulous job and helped with dryer vent cleaning and other questions!
Update 01/05/26 Stacy was here to evaluate duct system clean and did a fabulous job and helped with dryer vent cleaning and other questions!
AZL3713
Excellent job by Dayton P. Knowledgeable, thorough in explaining issues and options, and providing outstanding customer service. I appreciate his efforts in placing the customer first. Thank you Dayton and keep up the great work you do.
Rick N.
Today was a Goettl party at my house. Brent and Colni were here for hvac and plumbing maintenance. I learned quite a bit from both of them. Turns out I NEEDED a new PRV pressure reducing valve, mine was letting too much pressure into my house which would have eventually caused issues with pipes and more. It had already contributed to my beater heater being ready to retire as well. Same day Zach came out and dug up and replaced the PRV and installed a new water heater. One long day but all done now. Thanks again to the team Brent Sloan, Colby, and Zach!
This January's visit with Kevin
This January's visit with Kevin
Teresa M.
David texted me of his pending arrival, arrived on time. He was courteous, professional and completed the service promptly.
I am very satisfied with my Goettle services, their employees, including the scheduling staff, and highly recommend this company.
I am very satisfied with my Goettle services, their employees, including the scheduling staff, and highly recommend this company.
Clara D.
Ronald is very professional, pleasant and very polite. I can tell his time in my home is well spent in the experience he has. Questions are easy to ask and for folks like us, having Young-Onset Dementia, that is vitally important!
Knowledge and experience work hand-in -hand. He is definitely a KEEPER for your business!!!
Knowledge and experience work hand-in -hand. He is definitely a KEEPER for your business!!!
Edie
Caelin Taylor came to do my tankless water heater flush. Very friendly, professional and did a thorough service. Will definitely request him for future service.
Vivianne G.
Kevin Martinez was such a wonderful technician. He took his time to explain everything going on. I would love to have him as my technician again. Very bright and thoughtful human being. He even loved our cat like family
Erin L.
The maintenance technician Ivan was great. He was on time (early in fact), knowledgeable, informative and quick to get the job done. Also, I liked how I was able to track the technicians arrival time.
Bill S.
Eddie was extremely courteous and knowledgeable... he took his time explaining what needed to be done including all our options. We're all set for the winter.
Vincent L.
It would be my pleasure to review Chris.
From the moment, Chris introduced himself he was courteous, polite, and dressed professionally. He patiently listened to my plumbing issues and then went to work to resolve them when complete he asked me to check everything out to make sure it was to my liking. Chris is a very competent plumber. Thank you, Chris
From the moment, Chris introduced himself he was courteous, polite, and dressed professionally. He patiently listened to my plumbing issues and then went to work to resolve them when complete he asked me to check everything out to make sure it was to my liking. Chris is a very competent plumber. Thank you, Chris
Jonathan D.
The specialist that came to my house was very professional and knowledgeable, my shower drain and toilet were both clogged,, Colton Hayes came and did a great job,, he did everything in a timely manner
Autumn T.
Editing my first review to add a new experience.
We have known our water heater was at the end of its life. Goettl came in to do maintenance. Brent S. was our technician. He was very kind and knowledgeable. He explained the different options and we ultimately decided to replace our water heater with his help.
We were able to get it replaced same day. The crew who replaced it Zach C. (and I think Darrius?) did a great job replacing the water heater. Happy with everything!
Was having AC issues and a technician was able to come out the same day we called. Chris Rios did a great job showing and explaining in detail the problems we were experiencing with our unit. In the end, it was best for us to replace the entire unit. A crew was actually able to come out the next day to install the new unit. Juan and Carlos did the installation and did a great job! They were on time and were thorough. Happy with the entire process!
We have known our water heater was at the end of its life. Goettl came in to do maintenance. Brent S. was our technician. He was very kind and knowledgeable. He explained the different options and we ultimately decided to replace our water heater with his help.
We were able to get it replaced same day. The crew who replaced it Zach C. (and I think Darrius?) did a great job replacing the water heater. Happy with everything!
Was having AC issues and a technician was able to come out the same day we called. Chris Rios did a great job showing and explaining in detail the problems we were experiencing with our unit. In the end, it was best for us to replace the entire unit. A crew was actually able to come out the next day to install the new unit. Juan and Carlos did the installation and did a great job! They were on time and were thorough. Happy with the entire process!
Juanita A.
The Plumber was very courteous and honest about the work being done on plumbing repair. He took his time to explain the repair being done and worked very effectively in completing the task. I would highly recommend this Plumber and for him again in the future in case I would have another plumbing problem.
Kathryn D.
Jacobi and Gustavo are both hard working, smart sweet guys. They’ve been so helpful to us during this whole HVAC renovation journey. Best of all, even when it was miserably cold and dark, neither one of them hesitated to dive underneath the house and solve problems. Love it!
Sanders S.
We had an AC maintenance and vent check today and we are Very happy with the service Billy McDermott provided. He is very knowledgeable, patient answering all of my questions and offered videos and pictures to support his findings. Thank you.
Melissa D.
Robert Burrer was the plumber who came out for my service. Robert did a great job. He was very helpful and took the time to explain issues and what to do to avoid further issues.
Tim C.
Tai did a great job with the inspection to make sure everything is working properly. Was productive from the moment he arrived and worked efficiently.
Susan N.
Lorenzo is the one you want! He deserves 10 stars! He is confident in his work, honest, respectful, knowledgeable, professional, and listened to my concerns. He took his time and never rushed the job. We had an appointment just to service our water heater, but during the process, he discovered an issue with a specific pipe that was causing our water pressure to be so low in our home (for a long time) and replaced the pipe the same day! Highly recommend him!
Purple W.
Jasmine Jones was very professional. Explained everything so I was able to understand what was what. You need more professional techs like her. Great service.
Eddie T.
Jarrett, my tech, was professional and a pleasure to talk to. not only did he explain, in detail, all that was done but had pictures to back it up. highly recommend using Goettl
Debbie M.
Goettl came out for a maintenance check on our HVAC system. Andrew was so good, so professional, thorough and explained everything as he went along. I trust Goettl and their employees to provide excellent, honesty service to their customers. Thank you Andrew for servicing our HVAC system ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Stefanie A.
Brandon was highly professional and respectful while completing my semi-annual hvac maintenance. Customer service was great, calling me to confirm in advance and during my appointment time to make sure a slight delay still worked for my schedule. I'm highly satisfied with Goettl and continue to recommend them to my friends and colleagues.
Kindra K.
Matthew was very professional and personable. Took care of the issue with great care and no fuss. Very satisfied with this company and their knowledgeable staff!
Frank and Jason came out to do a flood prevention inspection and they were great! Very professional and I highly recommend their service!
7/11 Ricardo Pena came out to replace a capacitor. He was very professional, identified the problem quickly, did the replacement, double checked everything to make sure nothing was missed. Very happy with his great service!
1/31/25 Jeremy Ortega came out to install sensors on my ac and water heater units. He was very professional and also very nice in helping me set up the app on my phone for the sensor notifications. Great service!
1/2/26 - Blake Menchaca came out to do a maintenence check on my hvac. He was very professional, knowledgeable, and also personable. Great service! A+
Frank and Jason came out to do a flood prevention inspection and they were great! Very professional and I highly recommend their service!
7/11 Ricardo Pena came out to replace a capacitor. He was very professional, identified the problem quickly, did the replacement, double checked everything to make sure nothing was missed. Very happy with his great service!
1/31/25 Jeremy Ortega came out to install sensors on my ac and water heater units. He was very professional and also very nice in helping me set up the app on my phone for the sensor notifications. Great service!
1/2/26 - Blake Menchaca came out to do a maintenence check on my hvac. He was very professional, knowledgeable, and also personable. Great service! A+
Scott A.
It was a pleasure having Joel Gonzalez check our plumbing. He was courteous and knowledgeable, he gave me some great options for addressing our issues.
Jennifer M.
My HVAC is fixed and Joe did a great job. He was professional and provided great service. Highly recommend. I will add that it took a few visits to fix due to the holidays, a misdiagnosis, and not having a part in stock. Since the misdiagnosis was a mistake on their part, they didn’t up their quoted price. That was greatly appreciated. Great customer service.
Kathy C.
Judd worked on my plumbing for days! A great worker very polite, and got the job done !!! Thank you Judd 😊
Deano was a great technician! Very friendly, helpful and got everything done! 😊
Deano was a great technician! Very friendly, helpful and got everything done! 😊
Eric H.
Goettl plumbing came out to replace my tankless water heater and fix some of the plumbing and gas line that was improperly installed. They sent Robert Getman that has decades of experience. He was very meticulously and detail oriented, installed the water heater and brought it to code. I highly recommend Robert and the rest of the team at Goettl Air conditioning and plumbing.
Susan
I am so happy I have Goettl! I woke up with quite a flood in my bathroom. My toilet was leaking. John Nedza was at my house right away. He replaced my toilet and I was very happy . He was kind, polite, and kept me informed. He did a wonderful job. This happened on New Year’s Eve day. Even with the upcoming holiday I knew Goettl would come. Thank you John and the customer service folks at Goettl . Everyone was great.
Chris T.
The tech dispatched to my job, Ryan Angle, did a great job communicating with me on the issue and then his approach to fix the problem. Professional and transparent. Great job and much appreciated. Credit to Goettl for the prompt response as well - same day and on the eve of a holiday
M S.
Great service and Jacob been very helpful in explaining in details and the different options. Strongly recommend this service for anyone with plumbing issues or need water systems install.
K. S.
Griffin is friendly, to the point, and knowledgeable in his work. He is a credit to Goettl, and management should be proud that he represents their company well.
Toni G.
During duct rebuilding and installation of a new air conditioning unit installation at our home by Goettl AC services, a water valve was was unknowingly compromised in our attic. After about three days, a water leak was discovered after two bedrooms and a bathroom became flooded. The water valve had previously been installed by Goettl during instillation of a water purification system.
Goettl plumbing supervisor, Craig Cooper, arrived to survey the problem. Craig determined the valve had been incorrectly installed during the previous water system installation. Craig immediately contacted water mitigation supsrvisor, Ethan Gray at Quick Restore LLC.
Craig coordinated with Ethan the construction, drying of walls/carpet and services for the boxing and storage of our personal property. The reconstruction and repair work was done professionally and in an outstanding time frame for me to undergo major spinal surgery.
I wish to thank Craig for his outstanding integtity and attention to detail for this undertaking. He arranged for Goettl to cover all the costs involved for the work, boxing, moving, storage and water mitigation.
We are so very grateful to Goettl for their wonderful work ethic, technicians and supervisors. We absolutely continue to use and wholeheartedly endorse Goettl for all our AC and plumbing services! Thank, you again Craig!
Goettl plumbing supervisor, Craig Cooper, arrived to survey the problem. Craig determined the valve had been incorrectly installed during the previous water system installation. Craig immediately contacted water mitigation supsrvisor, Ethan Gray at Quick Restore LLC.
Craig coordinated with Ethan the construction, drying of walls/carpet and services for the boxing and storage of our personal property. The reconstruction and repair work was done professionally and in an outstanding time frame for me to undergo major spinal surgery.
I wish to thank Craig for his outstanding integtity and attention to detail for this undertaking. He arranged for Goettl to cover all the costs involved for the work, boxing, moving, storage and water mitigation.
We are so very grateful to Goettl for their wonderful work ethic, technicians and supervisors. We absolutely continue to use and wholeheartedly endorse Goettl for all our AC and plumbing services! Thank, you again Craig!
J M.
Colten was very courteous and professional. We appreciate his thoroughness and ability to move with a sense of urgency while serving the plumbing of our home. We are very impressed and satisfied with Colten and our Goettl experience today. Thank you!
Joe M.
Joel and Patrick did an awesome job installing my new HVAC system and then JR Padilla was equally awesome installing my electrostatic filter. Everyone at Goettl is professional, transparent and helpful.
Lola K.
12/31/24 I wanted to thank Roman for the excellent work he did replacing the pressure vacuum breaker that was leaking. Nothing but good things to say about all the folks at Goettle!
12/31/24 Jasmine did an extremely professional job inspecting everything in my home for leaks, and informing me of all potential issues that might occur. What a wonderful and intelligent young person. All the people at Goettle are so friendly.
8/28/25 Alberto Martinez is very professional and extremely friendly. He cleaned my air-conditioner, changed my air filters, and set up my sensors in record time! He answered all my questions and made me feel confident with my new equipment. I HIGHLY recommend Mr. Martinez and the great people at Goettl.
Alberto Escobedo Quinones is a true artist! He made the hole in my ceiling from my HVAC install disappear! It actually looks better than it did the day I bought my Home new 30 years ago. Very professional and extremely friendly.
12/31/24 Jasmine did an extremely professional job inspecting everything in my home for leaks, and informing me of all potential issues that might occur. What a wonderful and intelligent young person. All the people at Goettle are so friendly.
8/28/25 Alberto Martinez is very professional and extremely friendly. He cleaned my air-conditioner, changed my air filters, and set up my sensors in record time! He answered all my questions and made me feel confident with my new equipment. I HIGHLY recommend Mr. Martinez and the great people at Goettl.
Alberto Escobedo Quinones is a true artist! He made the hole in my ceiling from my HVAC install disappear! It actually looks better than it did the day I bought my Home new 30 years ago. Very professional and extremely friendly.
Eddie A.
Trevor Hart was great young man that was knowledgeable and efficient. We love Goettl and are members with a maintenance plan that is perfect to keep our unit running as specified
Jimmy T.
Angel San Juan is simply the best. His demeanor, thoroughness, talent and conveyance are exceptional. Goettl is lucky to have him as apart of their team.
Terri L.
Goettl is fast efficient and reasonably priced. Devon, my technician was very knowledgeable and thoroughly inspected all of my faucets/hot water heater was flushed . I could not ask for a nicer guy.
Anthony P.
russ was very helpful and explained everything along the way. Also liked my dog 🐶 Gilbert was just out, and was also super friendly and knowledgeable. Still 5 stars.
Darlene M.
Chris, the technician, was very professional and did a great job! He informed me of each step In the repair process. He was kind and attentive to my questions and concerns.
Update 12/31:
Stacy and Chris were excellent! They listened to my concerns and answered my questions about my system. Both were professional and represented Goettl with expertise. The commercial says “we do things the right way not the easy way “ was evident in their approach to the service call and the way they handled the maintenance of our system. Thank you so much!
Update 12/31:
Stacy and Chris were excellent! They listened to my concerns and answered my questions about my system. Both were professional and represented Goettl with expertise. The commercial says “we do things the right way not the easy way “ was evident in their approach to the service call and the way they handled the maintenance of our system. Thank you so much!
Jeff S.
Daniel Martin was very friendly and information, during his visit to remove the extremely stuck shower head nut, the installed my new shower fixture. Wife is happy, so life is good.
Shayna G.
Ivan F truly came through for my household. After he contacted me to let me know he was on his way, he showed up with 10-15mins. Absolutely courteous and professional. He got straight to work and spent time explaining my furnace and the repair needs. I really appreciate him and all he did for my house.
Mike C.
Ryan was great. Early professional and friendly. Explained everything as he went along and even though he didn’t have all the parts to finish the job he called the office and set up the appointment for the following day.Good job Ryan.
Emily W.
Daniel M was so helpful! He was communicative when he was en route to our house, was super efficient and knowledgeable, and helped us get our house back up-and-running in no time!
Juan Carlos Martin [Miller, Sandy E.
I was offered a free HVAC and Plumping Inspection and tune up. Both Kolby for HVAC and Jasmine for plumbing were exceptional. Kind and professional. They offered their expert opinion and best of all made no judgements about my messy home full of children. They made me feel comfortable. I have always used Goettl for years and plan to continue to do so.
Benjamin C.
They showed up and fixed the issue we had with our drains upstairs. Daniel Martin knocked it out of the park. He was communicative, punctual, and did clean work. Would certainly recommend their services again.
Kelly T.
Brian Tellez completed our heater check/tune up and was awesome! He was extremely professional and completed the necessary checks to ensure our heater is ready when the weather gets colder.
Gerianne B.
I would like to thank Goettl Airconditioning for sending our technician Kevin Martinez out this morning. He called around 7:30 this morning to let me know he would be arriving within 20 minutes and he arrived before 8 am. I appreciate this because I have other that’s to do and don’t like waiting long for appointments. Kevin was very thorough, first checking the temperature of the heat being pushed out and then checking the unit on the roof. He even cleaned the coils and took pictures to let me know what I need and what should be considered for future maintenance. Thanks again Kevin
Carl W.
Very pleasant, professional service. Sammy was very patient and informative and transparent throught the whole process. We had a lot of questions and he was very patient and helpful.
Definitely going to continue to use these guys!
Definitely going to continue to use these guys!
Joe M.
Joel and Patrick did an amazing job replacing and installing my new HVAC system. Very professional and thorough. Starting with the initial process to the install the communication was outstanding. The process was fair, transparent and worth every penny.
Jack S.
Had Goettl do a annual servicing check rejuvenation on my AC unit. Completely satisfied with the service. The technician Parker was very professional, kind and accommodating. Explained everything in detail about what he was doing. Would highly recommend him for any service. Will request him for our next.
Debbie A.
Today, we were fortunate to have Jose as our service technician!! We had a new HVAC system installed, and Jose is fantastic!! Great guy!! Very knowledgeable about his job!! Above and beyond in every way!! Thank you Goettl and thank you Jose!
Palervon
Billy came by and did a great job on component replacement. He gave a running explanation of work, found and rectified minor problems, and did an excellent job of tidying his work. I highly recommend him.
Barry H.
Appreciate the very detailed description of what was wrong and future recommendations for replacement and maintenance of heating system parts. This was complete with cell phone pictures and videos which helped a lot. Very personable and well spoken repair person. There are a couple of parts that I now have planned to replace by Goettl.
Lorraine S.
Just had a service by Parker with Goettl.
Parker was very pleasant, knowledgeable and respectful of us and our home.
You’ll be in good hands with Parker and Goettl
Parker was very pleasant, knowledgeable and respectful of us and our home.
You’ll be in good hands with Parker and Goettl
Penny A.
They arrived within the window of time scheduled and were honest about what needed to be done. I did get the service plan for the AC but not the water heater as my husband will now be able to drain it on a schedule to ensure it lasts longer. Thank you Goettl!
Stacy was Awesome!! This is an update to the original above! Love the service plan and the pictures!
Stacy was Awesome!! This is an update to the original above! Love the service plan and the pictures!
Jared G.
Correy was great and got our drain cleared out very quickly. He also gave us great advice on maintaining clear drains and timelines for maintaining our water softener and other common plumbing issues
Carlos F.
Richard was really great at explaining the whole process and how long each test would be. He was able to give us mostly good because it was a smaller job that what we thought it could be.
Susie L.
Jeffrey Jose did a wonderful job fixing the leak in my toilet. He was both friendly and polite and kept me informed of the progress the whole time. I have had quite a few visits from the Goettl techs for various issues. The office ( also extremely nice and helpful) texts me 30 minutes before the tech is to arrive. I have had wonderful experiences with the techs that have come to my home and the office personnel as well. Thank you for everything Goettl
Art O.
✨✨Jesus was highly professional and completely knowledgeable about the HVAC issue we were experiencing and provided us with a comprehensive explanation that allowed us to strategically move forward as properly informed home owners. Jesus is truly a FIVE STAR technician!!✨✨
Kate M.
Mike H did a great job fixing some plumbing issues at our house this morning. He gave me a heads up when he was on his way and was very efficient and kind. Thank you Mike!
ALAN G.
Caelin provided excellent emergency plumbing service on Christmas Day. Jeren and his crew provided excellent service the next day to complete the fix.
Monica F.
Colton was very professional and knowledgeable. He explain everything he was going to do and answered all my questions.
Stacy was very professional and knowledgeable. He explained everything showed me pictures and explained some options for me. He explained some parts are starting to wear. Thank you Stacy for your service. I would recommend him.
Jesus and Andrew were very professional and knowledgeable about my service and explained and booked my services. Showed pictures and explained other packages that are a available. They both were very pleasant. I would recommend them.
Mohamed and his colleague were very professional. They both did great work. I would recommend them to others. I have always had great work completed by the technicians. They are all professional and knowledgeable about the work they do.
Stacy was very professional and knowledgeable. He explained everything showed me pictures and explained some options for me. He explained some parts are starting to wear. Thank you Stacy for your service. I would recommend him.
Jesus and Andrew were very professional and knowledgeable about my service and explained and booked my services. Showed pictures and explained other packages that are a available. They both were very pleasant. I would recommend them.
Mohamed and his colleague were very professional. They both did great work. I would recommend them to others. I have always had great work completed by the technicians. They are all professional and knowledgeable about the work they do.
Anthony B.
Our installer was on point with what our problem was with our hot water heater and had it fixed in no time. He was super nice and professional. I recommend using Goettl to all my family friends and all my customers. Thank you Goettl.
Jacob B.
Jaren, Mark, Jan, and Alonzo were kind, professional, timely, accurate, and honest during our whole house re-pipe. 100% will recommend them and Goettl.
Christopher L.
Andrew was great. Explained everything in detail. Gave me all the pros and cons. Wound up doing some restoration work to the water heater. Over all excellent customer service.
Marilyn S.
I'm just now writing up a glowing review on FB. Thank you so much! Troy is fabulous! Goettl is a wonderful business. Troy refurbished my 27 y/o furnace so I didn't have to buy a new unit for thousands of dollars. He also showed this old lady how to use her blinking cell phone!!!
Tanya O.
Brent was very friendly and helpful. He helped me with cleaning one if my sinks and gave me great advice to prevent it happening again. He was very helpful with what I needed to get to protect my home for the future. Thank you
Lisa L.
Great service! Johnathan Johnson was very polite and professional. He did a fantastic job servicing my HVAC unit and making sure it was ready for the winter season.
Scott J.
Alan and his apprentice were life savers this morning. Came home to a wet garage and dead water heater. They came out within the hour on Christmas Eve. Very professional and friendly. Quality install as well.
Jonathan B.
On time and your estimator was very much the professional. I am impressed with his thoroughness and knowledge of equipment option available to me.
Update: I accepted your proposal and wow, three days later my house has heat and air. Installation time was a little over five hours with breaks, and all the time your crew worked efficiently and professionally. Nothing left undone. A big THANK YOU for you guys.
Update2: Goetti set up the building permit appointment with the county, and attended the inspection, which past with no issues. Other companies that I have dealt with have not done so much. Furthermore, I did get multiple estimates, and all the other companies had convenient add-on's which proved by the inspection were a unnecessary expense, thus making Geotti price the lowest and most honest of them all. By the way, the heater and a/c have work to perfection and are both very quiet.
Follow up: A home inspection showed a small issue with my new furnace, so I called Goettl. Next day service and they determined there was an issue with the furnace they installed. Two days later (Christmas Eve) a brand-new furnace was installed. No debate, new questions asked, no cost to me, they insisted. This was quit the contrast to what I experience with other HVAC companies I have dealt with in my forty years in Reno.
Update: I accepted your proposal and wow, three days later my house has heat and air. Installation time was a little over five hours with breaks, and all the time your crew worked efficiently and professionally. Nothing left undone. A big THANK YOU for you guys.
Update2: Goetti set up the building permit appointment with the county, and attended the inspection, which past with no issues. Other companies that I have dealt with have not done so much. Furthermore, I did get multiple estimates, and all the other companies had convenient add-on's which proved by the inspection were a unnecessary expense, thus making Geotti price the lowest and most honest of them all. By the way, the heater and a/c have work to perfection and are both very quiet.
Follow up: A home inspection showed a small issue with my new furnace, so I called Goettl. Next day service and they determined there was an issue with the furnace they installed. Two days later (Christmas Eve) a brand-new furnace was installed. No debate, new questions asked, no cost to me, they insisted. This was quit the contrast to what I experience with other HVAC companies I have dealt with in my forty years in Reno.
Joyce S.
Jonathan provided great service, all of my questions were answered, and he is a very pleasant and professional person.
Update:12/18/25
Stacy did an absolutely wonderful job checking our hvac system. In addition my husband asked about insulation and as it turns out Goettl does indeed do insulation. Stacy spent a lot of time taking pictures of our attic and showing them to us and patiently explained everything to us.
He is a very pleasant and friendly person and I would not hesitate to have him do all of our hvac inspections. He was very thorough and even checked our outside a/c unit and changed the Capacitor.
Benton was equally pleasant and very helpful on the phone and we booked the insulation install for the following week.
I would not hesitate to recommend Goettl. Customer service counts a great deal to me and Goettl really takes care of it's customers.
Update: 12/19/2025
Tim Theriot reinsulated my attic today. As usual for Goettl teams, he did a wonderful job. He and his team member (Francisco?) cleaned up nicely.
Benton again was wonderful to deal with.
Update: 12/24/2025
Nicholas Mayhew installed our new kitchen faucet. Not only is he an extremely friendly and pleasant person, but he did a great job. He made sure there were no leaks anywhere under our sink and he cleaned up everything. I would have him work on any of my plumbing.
Update:12/18/25
Stacy did an absolutely wonderful job checking our hvac system. In addition my husband asked about insulation and as it turns out Goettl does indeed do insulation. Stacy spent a lot of time taking pictures of our attic and showing them to us and patiently explained everything to us.
He is a very pleasant and friendly person and I would not hesitate to have him do all of our hvac inspections. He was very thorough and even checked our outside a/c unit and changed the Capacitor.
Benton was equally pleasant and very helpful on the phone and we booked the insulation install for the following week.
I would not hesitate to recommend Goettl. Customer service counts a great deal to me and Goettl really takes care of it's customers.
Update: 12/19/2025
Tim Theriot reinsulated my attic today. As usual for Goettl teams, he did a wonderful job. He and his team member (Francisco?) cleaned up nicely.
Benton again was wonderful to deal with.
Update: 12/24/2025
Nicholas Mayhew installed our new kitchen faucet. Not only is he an extremely friendly and pleasant person, but he did a great job. He made sure there were no leaks anywhere under our sink and he cleaned up everything. I would have him work on any of my plumbing.
Julia S.
Yesterday we had a plumbing inspection, which was part of our Sadie membership and Blair was our technician. He was so thorough, helpful and informative. He put us at ease with what our system look like and also was able to show us things that needed to address. He was able to give us quotes for the future work that should be completed. They didn’t pressure us to rush into anything. Blair is a great representative of Goettl. We are always so pleased with their technicians , management team and their customer service team as well.
Andy H.
We have the service that allows them to come out twice a year to do preventative maintenance on our HVAC and Plumbing System. They have always been courteous and knowledgeable. They do a great job.
Robert A.
Troy was amazing! He came to look at our HVAC system thermostat. It has not been working properly. He spent quite a bit of time troubleshooting the thermostat. Couldn’t find anything really wrong. Just to be certain, he replaced the inner workings of the hard-wired thermostat. He encouraged us to call again if it continues to malfunction. He was on time, professional and courteous. We stand by Troy and Guettel!!!
Robert A.
Nathan was very clear about the diagnosis of our HVAC system and the options repair vs. replace. Walked us through the numbers, stayed with us as we were speaking with the salesperson, told us about the no interest no payments for 12 months and stayed with us as we had to unfreeze our credit reports with all three agencies in order to qualify for the no no deal. He was professional, had a good sense of humor and patient. Highly recommend Goettl and Nathan.
Sammy K.
I needed some help with the plumbing issue in my home called Goettl plumbing, Andrew Stone who came out to help was great, he did an excellent job. Benjamin was very helpful as well, they just gained customer for life, thank you
Pete T.
After dealing with a chronic sewage drainage problem for 4 plus years, and having several services unable to properly diagnose it, and implementing temporary fixes, the Goettl team of Greg and his apprentice Luis quickly found the source of the issue and repaired it. We have had estimates from other firms to fix this for over $1,200 and this team did the job for under 25% of that. Great to have qualified knowledge and experience working for us to solve this issue once and for all. A very well run business.
Jennifer R.
Great Service, 100% HONEST WORK. Absolutely No pressure sales to replace Unit our 24 year old gas furnace and AC Unit, they gave options on what they could do to get it up and running. Took lots of pictures to show us areas of concern.
Highly recommend Goettl Air Conditioning and Plumbing!!!
Highly recommend Goettl Air Conditioning and Plumbing!!!
Jean M.
Cameron was very professional and knowledgeable. Goettl offered same day appointment for both plumbing AND HVAC issues which is very convenient for me and my schedule. I would recommend their services
Malia C.
We had our outside water spicket replaced because it was leaking and not fully working. Connor D. did a wonderful job, was professional, had a lot of good information and got the job done in a timely manner. Very pleased with him work. Thank you!
Cynthia N.
Davey B was awesome. Very friendly, personable, thorough and professional. Very detailed review of pictures and explanation of issues and gave us three quotes for repair costs. Afterwards he was able to locate parts and get him scheduled the next day to complete repairs. Again, he provided pictures of repairs and the charge was exactly what was quoted. Have a high confidence in his work! Thanks for great job Davey!
Grace L.
Mike h was the best I had a handyman out here that could not fix my problem. That was here for three hours Michael fix the problem in less than 15 minutes. Best service technician I’ve ever had very clean and very well spoken five stars all the way.
James D.
The staff at Goettl just completed a total redo of our plumbing from kitten laundry and toilet. All new abs pipes to replace very old galvanized clogged
Pipes, all under the house with low clearances. Alan and partners did a very professional and considerate work. I'd recommend them to anyone.
Pipes, all under the house with low clearances. Alan and partners did a very professional and considerate work. I'd recommend them to anyone.
Sandra G.
Chris Beers carried out maintenance on my furnace this week. He was on time and an extremely polite and pleasant person. I highly recommend Chris and Goettl.
Penelope S.
Reese McKeen-Reyes with Goettl was out here within one hour of me calling the company. He had my problem fixed within minutes and was very professional and very pleasant. I am very happy with Goettl and the service that their representative Mr. McLean-Reyes provided. Jef from Goettl came out today to maintain my new furnace and he was very professional, efficient, and very helpful. He went above and beyond what was expected of him. I’m very pleased with Goettl and highly recommend them.
Tn Johnson J.
So this review is is for service over the past year.
A short history. A few years ago, we had four seasons put in a new furnace. After checking around and getting tons of estimates, there was as much as a $10,000 difference between all of the estimates. Four seasons came in at the best price. Unfortunately, I ordered an 80,000 BTU furnace and when the guy was done, I looked at the furnace and saw that it was a 60,000 BTU. I showed the guy the invoice and basically his response was ‘ Oh crap’ so I talk to the manager and he assured me that 60,000 BTU would heat my home sufficiently since it was a high-efficiency unit.
I was ready to have them tear it out and put the right one in, when the manager guaranteed the furnace and gave me the price for the 60 KBTU with a substantial discount. I did the regular maintenance and service service with four seasons.
When Goettl took over, I’m not sure if they just change the name, or bought four seasons, but everything changed after that. First I was informed of a membership called Sadie which is basically a yearly/monthly fee that allows us to get a lot of benefits. Free service calls, free, free preventative maintenance and discounts on non-covered items.
The first thing that I noticed was Josh came in to do a service, check the pressure and saw that the original installation guy did not convert my furnace to propane. Apparently none of the other service people ever checked the pressure. He had to return with the correct parts and changed out the valve. He also helped me out with a bathroom heating duct that was ripped. The price was great and he said he felt bad that we had such issues with the previous company.
A few months later (last Saturday) we stopped getting heat. I called Goettl let them know, and they were at my house within two hours. When it’s freezing outside or going to be subzero it’s really important when they respond so quickly.
Chris was the technician and he found the problem, however, the plumbing supply company was not open till Monday morning. Two days with sub, freezing temperatures scaring me a bit. Chris said that he would check with Dispatch and see if they had a couple of space heaters. When he was leaving, he noticed we had a bunch of firewood on the front and he offered to help bring firewood in. I told him no problem we had it, he said he was happy to help us. Make sure we had enough firewood to get through two days.
These two offers, were above and beyond in something you really wouldn’t expect from your HVAC people. Unfortunately, they didn’t have any space heaters at Dispatch, so we went to Home Depot and got some radiator heaters and then yes 24 hours a day kept a fire going.
Chris showed up Monday about 11 AM with the parts and it took him about 2 1/2 to 3 hours to fix all of the problems. I’m not savvy with all of the HVAC terms, but something about condensate water bill backed up through the system blah blah blah… we now have heat. lol.
Getting the Sadie member membership/club was the best thing we decided to do. They call us regularly to schedule our summer and winter maintenance. They are responsive. And they are very polite every time I call them.
I really would recommend you contacting them and get on that membership before you actually need them. Thank you, Josh and chris and unfortunately, I cannot remember the name of the female technician that came out and changed our filters but she was awesome also!
A short history. A few years ago, we had four seasons put in a new furnace. After checking around and getting tons of estimates, there was as much as a $10,000 difference between all of the estimates. Four seasons came in at the best price. Unfortunately, I ordered an 80,000 BTU furnace and when the guy was done, I looked at the furnace and saw that it was a 60,000 BTU. I showed the guy the invoice and basically his response was ‘ Oh crap’ so I talk to the manager and he assured me that 60,000 BTU would heat my home sufficiently since it was a high-efficiency unit.
I was ready to have them tear it out and put the right one in, when the manager guaranteed the furnace and gave me the price for the 60 KBTU with a substantial discount. I did the regular maintenance and service service with four seasons.
When Goettl took over, I’m not sure if they just change the name, or bought four seasons, but everything changed after that. First I was informed of a membership called Sadie which is basically a yearly/monthly fee that allows us to get a lot of benefits. Free service calls, free, free preventative maintenance and discounts on non-covered items.
The first thing that I noticed was Josh came in to do a service, check the pressure and saw that the original installation guy did not convert my furnace to propane. Apparently none of the other service people ever checked the pressure. He had to return with the correct parts and changed out the valve. He also helped me out with a bathroom heating duct that was ripped. The price was great and he said he felt bad that we had such issues with the previous company.
A few months later (last Saturday) we stopped getting heat. I called Goettl let them know, and they were at my house within two hours. When it’s freezing outside or going to be subzero it’s really important when they respond so quickly.
Chris was the technician and he found the problem, however, the plumbing supply company was not open till Monday morning. Two days with sub, freezing temperatures scaring me a bit. Chris said that he would check with Dispatch and see if they had a couple of space heaters. When he was leaving, he noticed we had a bunch of firewood on the front and he offered to help bring firewood in. I told him no problem we had it, he said he was happy to help us. Make sure we had enough firewood to get through two days.
These two offers, were above and beyond in something you really wouldn’t expect from your HVAC people. Unfortunately, they didn’t have any space heaters at Dispatch, so we went to Home Depot and got some radiator heaters and then yes 24 hours a day kept a fire going.
Chris showed up Monday about 11 AM with the parts and it took him about 2 1/2 to 3 hours to fix all of the problems. I’m not savvy with all of the HVAC terms, but something about condensate water bill backed up through the system blah blah blah… we now have heat. lol.
Getting the Sadie member membership/club was the best thing we decided to do. They call us regularly to schedule our summer and winter maintenance. They are responsive. And they are very polite every time I call them.
I really would recommend you contacting them and get on that membership before you actually need them. Thank you, Josh and chris and unfortunately, I cannot remember the name of the female technician that came out and changed our filters but she was awesome also!
MackaroniJay J.
So this review is is for service over the past year.
A short history. A few years ago, we had four seasons put in a new furnace. After checking around and getting tons of estimates, there was as much as a $10,000 difference between all of the estimates. Four seasons came in at the best price. Unfortunately, I ordered an 80,000 BTU furnace and when the guy was done, I looked at the furnace and saw that it was a 60,000 BTU. I showed the guy the invoice and basically his response was ‘ Oh crap’ so I talk to the manager and he assured me that 60,000 BTU would heat my home sufficiently since it was a high-efficiency unit.
I was ready to have them tear it out and put the right one in, when the manager guaranteed the furnace and gave me the price for the 60 KBTU with a substantial discount. I did the regular maintenance and service service with four seasons.
When Goettl took over, I’m not sure if they just change the name, or bought four seasons, but everything changed after that. First I was informed of a membership called Sadie which is basically a yearly/monthly fee that allows us to get a lot of benefits. Free service calls, free, free preventative maintenance and discounts on non-covered items.
The first thing that I noticed was Josh came in to do a service, check the pressure and saw that the original installation guy did not convert my furnace to propane. Apparently none of the other service people ever checked the pressure. He had to return with the correct parts and changed out the valve. He also helped me out with a bathroom heating duct that was ripped. The price was great and he said he felt bad that we had such issues with the previous company.
A few months later (last Saturday) we stopped getting heat. I called Goettl let them know, and they were at my house within two hours. When it’s freezing outside or going to be subzero it’s really important when they respond so quickly.
Chris was the technician and he found the problem, however, the plumbing supply company was not open till Monday morning. Two days with sub, freezing temperatures scaring me a bit. Chris said that he would check with Dispatch and see if they had a couple of space heaters. When he was leaving, he noticed we had a bunch of firewood on the front and he offered to help bring firewood in. I told him no problem we had it, he said he was happy to help us. Make sure we had enough firewood to get through two days.
These two offers, were above and beyond in something you really wouldn’t expect from your HVAC people. Unfortunately, they didn’t have any space heaters at Dispatch, so we went to Home Depot and got some radiator heaters and then yes 24 hours a day kept a fire going.
Chris showed up Monday about 11 AM with the parts and it took him about 2 1/2 to 3 hours to fix all of the problems. I’m not savvy with all of the HVAC terms, but something about condensate water bill backed up through the system blah blah blah… we now have heat. lol.
Getting the Sadie member membership/club was the best thing we decided to do. They call us regularly to schedule our summer and winter maintenance. They are responsive. And they are very polite every time I call them.
I really would recommend you contacting them and get on that membership before you actually need them. Thank you, Josh and chris and unfortunately, I cannot remember the name of the female technician that came out and changed our filters but she was awesome also!
A short history. A few years ago, we had four seasons put in a new furnace. After checking around and getting tons of estimates, there was as much as a $10,000 difference between all of the estimates. Four seasons came in at the best price. Unfortunately, I ordered an 80,000 BTU furnace and when the guy was done, I looked at the furnace and saw that it was a 60,000 BTU. I showed the guy the invoice and basically his response was ‘ Oh crap’ so I talk to the manager and he assured me that 60,000 BTU would heat my home sufficiently since it was a high-efficiency unit.
I was ready to have them tear it out and put the right one in, when the manager guaranteed the furnace and gave me the price for the 60 KBTU with a substantial discount. I did the regular maintenance and service service with four seasons.
When Goettl took over, I’m not sure if they just change the name, or bought four seasons, but everything changed after that. First I was informed of a membership called Sadie which is basically a yearly/monthly fee that allows us to get a lot of benefits. Free service calls, free, free preventative maintenance and discounts on non-covered items.
The first thing that I noticed was Josh came in to do a service, check the pressure and saw that the original installation guy did not convert my furnace to propane. Apparently none of the other service people ever checked the pressure. He had to return with the correct parts and changed out the valve. He also helped me out with a bathroom heating duct that was ripped. The price was great and he said he felt bad that we had such issues with the previous company.
A few months later (last Saturday) we stopped getting heat. I called Goettl let them know, and they were at my house within two hours. When it’s freezing outside or going to be subzero it’s really important when they respond so quickly.
Chris was the technician and he found the problem, however, the plumbing supply company was not open till Monday morning. Two days with sub, freezing temperatures scaring me a bit. Chris said that he would check with Dispatch and see if they had a couple of space heaters. When he was leaving, he noticed we had a bunch of firewood on the front and he offered to help bring firewood in. I told him no problem we had it, he said he was happy to help us. Make sure we had enough firewood to get through two days.
These two offers, were above and beyond in something you really wouldn’t expect from your HVAC people. Unfortunately, they didn’t have any space heaters at Dispatch, so we went to Home Depot and got some radiator heaters and then yes 24 hours a day kept a fire going.
Chris showed up Monday about 11 AM with the parts and it took him about 2 1/2 to 3 hours to fix all of the problems. I’m not savvy with all of the HVAC terms, but something about condensate water bill backed up through the system blah blah blah… we now have heat. lol.
Getting the Sadie member membership/club was the best thing we decided to do. They call us regularly to schedule our summer and winter maintenance. They are responsive. And they are very polite every time I call them.
I really would recommend you contacting them and get on that membership before you actually need them. Thank you, Josh and chris and unfortunately, I cannot remember the name of the female technician that came out and changed our filters but she was awesome also!
Barb
Dan was very knowledgeable, friendly and professional. He thoroughly checked our heating system as we had requested. He made recommendations as to any additional items that may enhance our comfort. The appointment was moved a little earlier, but worked out great for us. Definitely recommended.
Chris A.
Andrew Morgan came out to do a routine check for my AC after it was installed a year ago. Great service and explained everything in a way that was helpful and effective. Definitely recommend
Patrick M.
We just had our winter rejuvenation service for our home’s two hvac units. Eddie Franco was punctual, answered all of my questions, and was thorough in detailing the servicing and the health of our systems. Great job!
Juanita Arturo M.
Yes, definitely. A/C&H Technician Kevin Edwards did an awesome job.. after checking out the issues, he explained everything in detail to me. He is a very professional bright and polite person. 5+star
FrThomas Robert F.
We have had Goettl service for 6 years now. We couldn't be happier with them. Damien (AC) and Pablo (plumbing) both did work for us today. Wonderful, professional, young men.
Peggy B.
Jose and Ricardo replaced my HVAC system today and were very courteous and professional. They answered all of my questions and showed me how to work the new thermostat. They were very careful moving things in and out as well. They were really nice people as everyone I have talked to at Goettl has been. Great company and service
Carl S.
I run an Airbnb with 5 rooms in my home, and my tankless water heater suddenly went out. In my case, this was an emergency, especially with the weather getting colder. Goettl ensured that a technician arrived within a few hours, and Juan Gil showed up in good spirits and ready to solve the puzzle.
Like most people, I typically search for the cheapest service I can find, and I end up having other plumbers come out to check out issues with my tankless water heater, who run their mouths, upsell parts (that don't seem to be causing the problem), and generally don't really know enough about tankless water heaters. This time, I decided to go with an experienced company with a good reputation, and I am glad that I did - Goettl's prices are very reasonable and worth the service they provide.
Juan, was very knowledgeable, patient, and persistent. Even better, he was careful and humble enough to acknowledge that he didn't know everything and checked with the manufacturer at every step. Juan spent a great deal of time helping me diagnose the problem (which always seems impossible to ascertain quickly with machines like tankless water heaters), and went above and beyond to ensure that my guests and I had hot water tonight.
Juan never got frustrated; he handled everything carefully and made sure to clean up after himself when he was done. If I can have Juan take care of all of my plumbing or AC issues in the future, I will. And if you're reading reviews to decide whether to call Goettl for your issue, I would encourage you to trust their service and experience. My experience with Juan was definitely memorable.
We now have hot water again. Can I get a "hell yeah"?
Like most people, I typically search for the cheapest service I can find, and I end up having other plumbers come out to check out issues with my tankless water heater, who run their mouths, upsell parts (that don't seem to be causing the problem), and generally don't really know enough about tankless water heaters. This time, I decided to go with an experienced company with a good reputation, and I am glad that I did - Goettl's prices are very reasonable and worth the service they provide.
Juan, was very knowledgeable, patient, and persistent. Even better, he was careful and humble enough to acknowledge that he didn't know everything and checked with the manufacturer at every step. Juan spent a great deal of time helping me diagnose the problem (which always seems impossible to ascertain quickly with machines like tankless water heaters), and went above and beyond to ensure that my guests and I had hot water tonight.
Juan never got frustrated; he handled everything carefully and made sure to clean up after himself when he was done. If I can have Juan take care of all of my plumbing or AC issues in the future, I will. And if you're reading reviews to decide whether to call Goettl for your issue, I would encourage you to trust their service and experience. My experience with Juan was definitely memorable.
We now have hot water again. Can I get a "hell yeah"?
Ron L.
Junior was awesome. Took the time to inspect and explain everything and make recommendations. Made sure I didn’t have any questions before he left. Very courteous and professional.
Irene C.
I cannot recommend Geo with Goettl Plumbing highly enough! From the moment he arrived, he was an absolute pleasure to have in our home. He was incredibly friendly, professional, and put us at ease immediately.
We had a concerning plumbing issue, and Geo was able to diagnose the problem with impressive speed and accuracy. What I really appreciated was that he took the time to clearly explain what was wrong, showed me what he was looking at, and gave me honest, practical advice on the best solution.
He had the issue resolved in no time at all. The whole experience was seamless, from the quick scheduling to the efficient and high-quality work. It’s so refreshing to find a technician who is not only a master of his craft but also a genuinely kind and trustworthy person.
A huge thank you to Geo and the entire team at Goettl. You have a customer for life! If you need a plumber, ask for Geo—you’ll be in the best hands
We had a concerning plumbing issue, and Geo was able to diagnose the problem with impressive speed and accuracy. What I really appreciated was that he took the time to clearly explain what was wrong, showed me what he was looking at, and gave me honest, practical advice on the best solution.
He had the issue resolved in no time at all. The whole experience was seamless, from the quick scheduling to the efficient and high-quality work. It’s so refreshing to find a technician who is not only a master of his craft but also a genuinely kind and trustworthy person.
A huge thank you to Geo and the entire team at Goettl. You have a customer for life! If you need a plumber, ask for Geo—you’ll be in the best hands
Teri W.
Goettl has provided multiple systems for my home over the past few years. JR just completed a repair on my AC and he (as typical for Goettl techs) was friendly, knowledgeable, and efficient.
Jeffrey B.
We just had the duct cleaning done so looking forward to dust free heat and AC in the summer. A $499 special! Veronica was great! She and her partner took great care with our home and were done in a very reasonable amount of time given the size of our home and the number of registers and other vents! I highly recommend you take advantage of this service if you haven’t had it done yet or has been over 7 years!😊
Jimmy O.
Had water coming through the wall all of a sudden one day. Robert Burrer from Goettl showed up and was very helpful, informative, and very respectful! Was also knowledgeable and provided top notch service. Would definitely use Goettl again and request Robert as the technician. Plumbing repairs are never fun but he helped keep us informed to make the best decisions, come up with a plan, and also a solution. Now just have to get the work completed later this week! Thank you Robert!
Tiffany P.
Frank Soto is wonderful! He has been out to my home on 2 different calls, each was a different call out. Frank Soto is very knowledgeable, kind, understanding and his time management is on point. Great Job, well done as always Frank Soto. PS. I will request Frank Soto by name for all plumbing fiasco! 5 stars again.
Fran M.
I called Goettl which had done previous plumbing for me. I couldn’t get the water shut off in the backyard. And since I have their membership, I was told there would be no trip charge Clayton Purvis was such an angel. He reached down and turned it off, and apparently I had not turned it around enough times I felt like an idiot and told him he can go back to the office and share with his coworkers what this old woman did. Anyway, he fixed it so it’s easier for me to turn it off and on. Thank you Clayton.
Maryellen O.
Woke up to no heat in our house burrrr
I have seen Goettl vans all over town and so I called them.
Got appointment right away and the Technician, Jef Eusepi, took care of our problem.
I have seen Goettl vans all over town and so I called them.
Got appointment right away and the Technician, Jef Eusepi, took care of our problem.
Jack G.
Had Amanda come out to do regular maintenance on my heating system in case it ever decides to turn cold here in central TX. She was polite and knowledgeable and pointed out some issue I ended up having her take care of for me. She wasn’t pushy at all with selling these services and I would highly recommend her.
Susan A.
Frank inspected our Central Heat and air very thoroughly. Knowledgeable complete and explained everything. Dependable and helpful information to decide repairs.
Audrey A.
This was my second time using Goettl, and they have proved that they are great. This time, I needed a water shut-off valve replaced urgently, and Brent was here the same day! He was patient explaining my options, offered insight about my water pressure, and took care of the problem fast. He was neat as a pin, and I would happily use this service again!
Giovanna D.
Always friendly and professional. Ken, ac tech, was the best tech so far I worked with. He was able to explain to help me know the best way to move forward.
Patty L.
Brent came to find an unknown leak that was running up my water bill. He was very knowledgeable, thorough and courteous. He explained everything. He was awesome and I definitely recommend him!
JoJean Malek B.
Today, Rodell did a thorough clean-out of our bathroom sink drains, including sending the camera down to check for build up out to the main connection to the sewer. This was included in our membership with no extra charge. He and his partner also found the mystery leak in the guest bathroom toilet and replaced the guts and seals. The thing I liked the best was his advice about maintenance and how that little hole in the sink is a real drain that also needs flushing out by letting the sink fill up periodically. Thanks for being so detailed.
Sherri H.
John Nedza was the technician that came to my house to replace my toilet and fix a drain relief valve on the hot water heater. He was professional, efficient and cleaned up. I’m very pleased!
Jeff R.
Mark Espinosa was very professional. Very satisfied with Marks work and any questions I had he had an answer for and the products name. This is the first time using goettl and I’m quite satisfied.
Gregory S.
Good morning, I had a heating system cleaning and maintenance service by your Tech Pablo Alejo. He was very professional and personable from the moment he introduced himself to the out brief he gave me when he was finished. Showed me pictures of what he worked on and explained the work he performed. Pablo is a credit to your organization!
Thank you,
Greg Sanches
Thank you,
Greg Sanches
Alexandria R.
Absolutely amazing. Wait time minimal, professional and service was fast in its entirety. Josh was fantastic, fixed our issue quickly and we had heat by the time he left. 100% recommend.
Eric W.
Technician Edgar arrived and instantly communication was very easy. I felt he was working with me and not for me. When an unexpected problem occurred, he was able to adjust the solution to specifically resolve my problem. Absolutely delighted with Edgar and Goettle.
Jeff G.
Our repair guy Jeff was great. Jeff repaired a water valve and outdoor water spigot/handle in our backyard. He also took the time to show us where our main water shutoff valves were located and labeled them for us ( We just moved in.)
Janine Damaris P.
Jason came out to do my scheduled Heating check. He was friendly and thorough however there must have been a miscommunication and he did an AC check instead. Another appt was scheduled.
Nancy H.
We were very pleased with Dusty Pond when he examined our two HVAC systems. He was very professional and explained everything he was doing to us. We have been using Goettl for 16 years.
Mary Germaine B.
Goettl came out for my Fall check up. Rodney was amazing, early which was great! Knowledgeable, and very nice. I would recommend the quality of Goettl any day
John B.
Devin Clay was very knowledgeable and ver y personable. A great asset to your team and we recommend Goettl all the time when ppl want plumbing or HVAC services-
Daniel W.
I have been very pleased with their service. Technicians are very professional and confident Joey Martin, worked on my bathroom and did a wonderful job.
Oscar D.
Michael Gardner from Goettl was fantastic! He was professional and did a great job. He educated us on what he did and provided feedback on his next recommendations to perform on our HVAC system. Would highly recommend Goettl for your AC and Plumbing help!
Davidson D.
I requested a plumbing drain inspection from Goettl. Service rep arrived introduced him self and went quickly to work. He was courteous and polite. He proceeded to inspect my plumbing and Drains. Shortly after he visited my hot water room he requested be to accompany him to observe there was a stream of water coming out of thr drain pan. He reviewed with me some of the items associated with my current installation that might be best updated and replaced. He gave me an estimate and we should. Hands and he proceeded to remove and replace my hot water heater. The job was completed and tested tan a timely manner and he left the area in a clean and organized manner. If you need plumbing I recommend Tim at Goettle
Edie G.
Saul came out to do my winter ac/furnace service. He did a great and thorough job. The last tech Goettl sent didnt even enter my house or do anything close to what Saul did. Thanks again, Saul!
Ann E.
Johnathan was very professional and courteous. Did a fantastic job setting everything up for the first time. Really appreciated his time. Highly recommend him.
Barry T.
Ian Palacios came out yesterday to service and inspect our A/C system and he did an outstanding job. He also changed out the air filters. We really appreciate the fact that he was on time and let us know when he was on the way. This is why we chose Goettl for our heating and air conditioning needs.
Jim V.
Used Goettl for a second estimate on duct cleaning. While not "cheap" if was $200 less than my usual provider! Booked it easily and Eric and Tim were excellent. Took great care of my property, were efficient, polite and effective. Showed me before and after photos of my system. Very satisfied.
Chesca T.
Geottle Air Conditioning Plumbing is fantastic! Tech Geo arrived promptly, diagnosed the issue quickly, and fixed it perfectly. He was professional, knowledgeable, and courteous throughout the entire visit. I highly recommend Geottle Air Conditioning Plumbing — and definitely ask for Geo!
Jennifer Lynn K.
Kristian is amazing very professional, went the extra mile to make sure we understood everything that he he was suggesting for our home!! Highly recommend this tech to anybody and everybody. This company is far the best I’ve ever had feel very comfortable very knowledgeable.
Suzie M.
Kristian amazing, very professional, went the extra mile to make sure we understood everything that he was suggesting for my home!!! Asked if there was anything else that we needed not a pushy sales person whatsoever!!! Very knowledgeable!!
Martha Wells J.
Kevin M. was very courteous and knowledgeable. He made sure that all of the services were complete. He went above and beyond to make sure my unit was at peak functioning levels!
Lynne Hambrecht B.
We ordered a new refrigerator from Lowe’s. When they delivered it, they said they could not install the water line. We were not familiar with plumbers so we asked our neighbor who did the plumbing in his new shower. He said Goettl and he was very happy with the results. I called them they sent out a wonderful servicemen, Gerardo Gonzalez. The builders had used 3/8” pipes and Lowe’s seemed to only have 1/4” connectors. Gerardo solved our problem and we had to get Lowe’s out again the next day to finish the install. We highly recommend Goettl and appreciate the caliber of their staff!
Jon B.
This is how a service/install company should work. Price was exactly as quoted and was very fair, comparing to multiple others. They never tried to add on extras like all the others did. Installation day was when they said it would be. They scheduled the building permit, attended the inspection, and it was on time. Best for last, the system works perfectly and is super quiet Why can't more companies do business like this.
Catie P.
We have been Sadi club members for years. The service is excellent from the customer service representatives that answer the phone to the individual technicians that come out to your home. Two years ago we replaced our AC unit and went with a Goettl installation after years of having them maintain our older unit.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.
Lauren B.
Called with a broken pipe under house. Napoleon came out quickly and got the repair done super fast. Such a kind person and was very reassuring when I was freaking out. Such a great company!
Mindy Sue L.
We bought our unit with them three years ago, and since have received great service. Christian was out today for a maintenance check and he reminds us why we stay SADI members. Great deal.
Karen K.
I had a great experience with Goettle . Jordon did a wonderful job in diagnosing issues with my air conditioner. He was very knowledgeable , so helpful, and very professional. On the return appointment , Jeremy did a great job as well. He listened to my concerns and finished what needed to be done. He was very professional. Thank you both!
Dustin S.
Highly recommend Goettl. We’ve been using them for years, they come through for us everytime. Just had Mike H. out to diagnose some plumbing noises coming from the bathroom and he fixed it in 30 min.
Debalene E.
Great service techs. Full disclosure repairs. I’m a Sadie plan member and have a lifetime warranty on my air conditioner through them. I’ve been very happy with GOETTL.
Barbara K.
Griffin Cottrell did the yearly check of my air conditioning unit. He seemed knowledgeable, thorough and persistent. When he found the unit was functioning at 35%, he continued to search for the reason why. He replaced the capacitor and cleaned the coils which improved the function. I would highly recommend Griffin, as well as Goettl for your air conditioning needs.
Danice B.
Preston Walker was an exceptional technician. He explained everything. He was respectful and courteous. He is a great representative for your company.
Diane W.
Nick Mayhew and Jan came to our house to repair our pipes. They did an amazing job! They were knowledgeable and professional. I would highly recommend Goettl !
Mysti Y. Hunsaker A.
Russ came out to or home today to do a rejuvenation on our 2 ac systems. He did a thorough job and explained what needed to get done and what should get done. Thank you Russ.
Adam M.
Just had Preston Walker our technician come by for our complementary check up on our A/C unit. He was incredibly insightful and respectful of our home and yard. Even shared each step of what he was do
Becky B.
We called on a Saturday and thankfully Christian Acosta was the one on call to help us out. He was knowledgeable, kind, super patient with our very curious child, and did absolutely everything in his power to get our AC back on. Unfortunately the blower motor was toast. He got us set up with a window unit for the time being and. Fast forward to today, Wednesday, and Christian and Ian came to install a new blower motor for us. Both gentleman were wonderful! They kept us informed of the process and what to expect as they replaced the parts. Our house is already cooling back down and I have Christian and Ian to thank for that! They did inform us of a military discount, which was very helpful, and they insured the entire process was as streamlined as it could be. If we ever need assistance in the future, I will be calling and asking for Christian and Ian because I know they will ensure that our HVAC system has been treated with the highest quality of service. They also brought our son an adorable plushie of Sadie, the Goettle mascot, and a flashlight. Its comforting to know that when Christian and Ian are on the job, you'll be taken care of as if they were working on their own homes.
Kellie V.
Hugo Castro came on Sunday afternoon and fixed my A/C. He couldn't have been more polite and prompt and professional.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.
Sis B.
James did a wonderful job explaining and letting me watch as he diagnosed why the master shower was taking so long to heat up and also flush our tankless water heater. Very polite, thorough, & honest!
Tony M.
I had Chris come out for a plumbing checkup, and he was great. Very educational, as he explained the pros and cons of my plumbing system. He explained what I needed, and what to look for in the future. Very easy to talk to, and was a real pleasure to work with… great guy
Teri H.
Dan, the service Tech that was sent out was on time (actually called to see if I was home to come a little early) was very polite, professional, and knowledgeable. He did a great job and even wore booties over his shoes while in my home. First class service! Thank you!
Chris C.
Company sent us Stanley to help with a water line for our refrigerator. Had several problems but Stanley was very knowledgeable and informed us of all decisions and you could tell he just lived his job. It was a pricey fix and I respected Stanley more for being situationally aware that my wife and I needed to talk in private. He informed us, gave space and time to decide, and ultimately helped us out with the repairs. Others in management were very helpful too. Overall great experience
Amy L.
Davey came out to our house due to an AC issue - he was polite, friendly, and walked us through all our options. He got us scheduled quickly. Highly recommend!
Caren Berry M.
I had my water heater flushed and my anode rod replaced. They were very friendly and knowledgeable . There were a couple hiccups but I trust this company and they fixed the situation!
Michelle N.
I found that my water heater was having serious issues and the technician Justin was awesome and very personable. He explained everything and answered all questions.
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!
Mike W.
Nick, is the technician that was assigned to my house to check out my A/C. Nick was very thorough. He explained to me what he was doing and why. Nick showed me all the things he looked at on my A/C system. He explained to me why I might need a surge protector on the unit. I told him I would talk with my wife and explain it to her. Nick is a wonderful person to have working for your company. Thanks for sending Nick.
June J.
What a wonderful experience with your company. Each and everyone of them were on time very respectful to me and i appreciated that. They came out the same day got the job done in no time.
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.
Sincerely, June Jones
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.
Sincerely, June Jones
Gina H.
Goettl has been great so far!
And I would highly recommend the company and the quality technicians like Jarod.
Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.
And I would highly recommend the company and the quality technicians like Jarod.
Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.
Larry B.
The service man Colby was on time and very efficient and he seems very knowledgeable about what he was doing and he did a great job , I would definitely recommend this service from these people .
Jerry J.
Nicholas Mayhew came to our home to repair/replace the garbage disposal, unclog a kitchen sink and replace a bathtub spigot. He was assisted by Caleb. Nick gave three price quotes and options on what to repair before any work was started. He and Caleb repaired all in a matter of a little more than two hours, including a parts run. Both technicians were courteous, personable, professional and thorough. The price for all was reasonable. I highly recommend Goettl of Tucson.
Ken M.
Saul came to my house about an hour after I called in the workorder. Found the wiring problem and fixed it and left within 1 hour 30 min after arriving.
Linda S.
Edgar & Johnathan were fantastic. Professional and throughly checked our AC unit & replaced our filters. Went over in detail the inspection. Highly recommend & give a 5 Star rating.
Joyce Ann K.
Francesco Tocci did an outstanding job for us inspecting and maintaining our plumbing . He fine tuned our system to insure it was working optimally. Please convey our appreciation to him for a job exceedingly well done.
Jennifer Jones M.
Absolutely FANTASTIC service! I noticed an issue this morning, 2 Professional and GREAT technicians (Wil & Adrian) at my door same day!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!
