
Why Is Ice on My AC a Problem?
Your air conditioner’s one and only function, obviously, is to cool your home. With that in mind, you may not really give the development of ice on the system all that much thought. In fact, you may actually assume that ice building up on your air conditioner is a good sign. After all, the ice wouldn’t be there if your air conditioner wasn’t succeeding in cooling things down, right? Wrong. The truth of the matter is that ice developing on your air conditioner is never a good sign. If you see ice on your AC you should dial our number right away, as you may be in need of professional air conditioning repair.
It May Be a Dirty Air Filter…
Your evaporator coil is the component in your AC where the refrigerant is evaporated, during which heat is absorbed by that refrigerant before being moved outdoors. If the airflow going over the evaporator coil is impeded by a very dirty air filter, though, that coil is going to get far colder than it should. The condensation that your system removes from the air as it draws heat out of it can then freeze on the coil. This becomes a vicious cycle, as that ice will then further insulate the coil, impeding the absorption of heat even further. Fortunately, replacing your air filter in this scenario is probably all that is necessary to resolve the problem.
…or You May Have a Refrigerant Leak
The dirty air filter is a bit of a best case scenario when there is ice on your air conditioning system, as this could also be the result of a refrigerant leak. When refrigerant leaks out of your air conditioning system, the heat absorption process in the evaporator coil is compromised. Again, the coil will get too cold, and condensation can freeze on it. If you see ice on the refrigerant lines themselves, this is unfortunately very likely the case.
Testimonials
What Our Customers Say About Us
What stood out the most was their attention to detail and genuine care for customer satisfaction. They took the time to assess my system thoroughly, offered honest recommendations, and completed the work efficiently without cutting corners. My home is now noticeably more comfortable, and I feel confident knowing everything was handled by true professionals.
If you’re looking for reliable, top-quality HVAC service, I highly recommend Goettl. They truly live up to their reputation and exceeded my expectations in every way.
WARNING: Avoid Goettl Air Conditioning at All Costs
Nearly two years ago, our air conditioning unit failed and we contacted Goettl Air Conditioning for assistance. Instead of repairing the existing system, they convinced us to purchase a brand-new unit, promising that it would prevent future issues. Unfortunately, that promise could not have been further from the truth. In just under two years, the system has failed three times, each failure exposing deeper levels of negligence, poor installation, and unacceptable customer service.
From the beginning, the installation was fundamentally flawed. The system required 1,200 square inches of return air but was only receiving 800. One of the returns was even installed inside a closed cabinet in a bathroom — a baffling and completely inappropriate decision. As a result of the restricted airflow, the coil froze multiple times, causing repeated flooding in both the furnace closet and our secondary bathroom. It took weeks of technician visits before anyone acknowledged what should have been an obvious failure. After much persistence on our part, they finally tested the copper piping and discovered what we suspected all along: their welds had failed.
But the problems didn’t end there. After repairing the faulty welds, the technicians failed to reseal the plenum, which caused another round of flooding — this time resulting in even more extensive damage to the bathroom. The install manager and techs attempted to cover up the mistake, but I caught it before it could be hidden. At this point, the furnace closet is covered in mold, and the ceiling of our secondary bathroom is now soft, water-damaged, and also showing signs of mold growth. Our house is also consistently almost at 90% humidity.
Goettl initially acknowledged responsibility and assured us the damage would be addressed. But since then, they have completely backtracked, now denying that they ever agreed to any repairs. We’ve been waiting for a manager to call us back for nearly two months. In the meantime, a different technician shows up almost every week, and with each visit, we discover yet another issue caused by the original installation. Most recently, technicians arrived to install a new furnace — and attempted to do so directly over the existing mold they had previously agreed to remediate.
When confronted about all of this — the water damage, the mold, the repeated failures, the unkept promises — we were told, “Well, it’s your word against ours.”
I cannot overstate how upsetting and costly this experience has been. Goettl Air Conditioning has shown a clear lack of accountability, professionalism, and basic competence. They’ve caused significant property damage, created a hazardous living environment, and failed to follow through on even the most basic customer service standards. I strongly urge anyone considering this company to look elsewhere.
*also, to the automated system that responds, yes, we already contacted Matthew, as well as tried to contact EVERY OTHER MANAGER, including Steve who we’ve been waiting 8 WEEKS for a response from.*
Roger came for my rejuvenation appointment. He was very curtious and knowledgeable. I was happy he showed up prompt with great respect to my AC unit and property. I relaly appreciate him and his attention to detail. I would highly recommend him for any of your AC needs.
Jesus Gloria AC service review. He did a great job today and I would highly recommend him for any AC service needs. He was very knowledgeable and courteous. He helped add a surge protector on my outside unit for added protection. I look forward to working with him in the future.
Well, I had some plumbing issues at my residence, and I called "Goettl Plumbing." Great results, too 🤗.
My water wouldn't stay hot, and after contacting Justin at Goettl Plumbing, he sent out Frank, a service technician with over 20 years of plumbing experience. Frank spent a good bit of time studying/ evaluating my plumbing functions, consulted with an on-site Goettl supervisor, and determined my plumbing issues.
After they conferred those issues with Justin, a plan for resolution and payment was determined, and work started the next day.
Greg arrived that morning; accessed the work areas, determined the tools and equipment he needed, and got right to work.
By the end of the day, Greg had installed three (3) Replacement Single Handle Tub/Shower Valves, a Pressure reducing valve, and a Thermal expansion tank with vacuum breaker - - RESULTS: Hot Water 💧
In two days, I witnessed Super Communication, Super Teamwork, and some old-time "1990-1991" Professionalism ... thanks,
"GOETTL Air Conditioning & Plumbing" for A Job Well Done 👏🏼
After note. Cameron came back by a day later to check on readings he wasn't able to get on first appointment. I have high confidence in his work. I'm very likely to work with them again
Brayan and Marcos did an awesome job on the new ac installation. Installed with no issues and has been on ever since. Perfect time with summer coming up. Walked through and job was very clean and organized. Great work ethic. Great guys.
Good Customer Service is terribly undervalued. GREAT customer service is almost unheard of nowadays. That above all, when paired with truly quality work will always ensure not only a return customer, but also brand loyalty.
Update - our air conditioner went out today (10/26/23) and JEHAD showed up to repair the issue but the issue was bigger than expected. Tomorrow we will have a brand new system! Goettl is an EPIC firm that treats customers right. Thank you again JEHAD for going above and beyond.
Goettl is the epitome of what excellent customer service is! Our Drain King, DAREAN, addressed all of our questions and concerns and not only unclogged our drain but went above and beyond to show us our drains leading to the street were free and clear of any other issues. Thank you Darean and thank you Goettl for a great experience!
Update: great experience with Edgar Loredo who kept it real with us and was very transparent. I appreciate his honesty and recommendations. Will be requesting him as our technician in the future if we choose to use Goettl
2/15/23
Thank you, Jorge G. Again for being so honest about our unit issues.
Kathy
H. Navarro
Frank Soto, plumber was very thorough in his assessment of the problem. Provided options and was patient in waiting for our decision. We are very pleased with Frank's knowledge plus his warm personality was a plus. Thank you Frank.
H. Navarro
Jeremy Ortega service tech did an excellent job removing, cleaning and reinstalling the flame sensors along with servicing the HVAC blowers. We are set for the next 2 years. Thanks again Jeremy.
H. Navarro
Thank you!
09/19/2024 - Husam Ismail did an outstanding job!!! Very personable and honest, so far with my experience with
Goettl he is the best technician that i have encountered.
02/11/2024 - Josh L. did a fabulous job!!! He was very personable and fast. Great experience, I would recommend Goettl to anyone.
Today is 21 July Sam stopped by and service was excellent 👌. Ralph was excellent, great customer service
Thank you goettl
Explain testing and clarified cost.
I was impressed.
Brayan, Jason, and Christian were the three techs who installed the unit and new ducts. They showed excellent work ethic. They cleaned up all debris, and most importantly, the system works perfectly. Today Ignacio came and inspected the work, and found no problems at all. The entire team has earned 5 stars.
November 6, 2024. The team Brayan, Christian and Jason worked awesome in replacing our whole A/C system and air ducts. They were respectful of our property, answered our questions without hesitation. They all did a fantastic job. We thank ya'll for your services and definitely recommend your business. We appreciate you.
November 7, 2024: Ignacio inspected the newly installed air condition and duct system. He was very knowledgeable, and good expertise. He listened and answered our questions and concerns..he helped us to install our Sensi a/c and heater app..
Fe Alexander
Leticia and Ed Baca
We had an blockage in our sewer line.
Tyler Leija was dispatched the same day, and found the blockage using a camera tool.
He cleared the blockage temporarily.
The actual fix would require digging up and replacing the bad area of pipe.
Paulo "Adrian" Dado and his crew came out the next day with backhoe, dug up the area, and replaced the section of pipe.
The next day, after inspection, Adrian and his crew filled in the hole and then cleaned up the area.
This is a brief description. There was A LOT of work involved.
Very professional work.
Our tech Jorge that came out the day before helped quickly assess the situation and get us set up for a new system and water heater. Jorge was very friendly, would highly recommend!
Frank did an excellent job at explaining every thing in terms that were understandable to both myself and my wife. This greatly assisted in making the right decision to look at all options on either repair or update/purchase for the future and in the long term, saving money.
Will definitely call and use
Goettle again and I will ask if Darrean could help again.
Couldn’t be happier. Came all the options