Goettl technician fixing piping under the sink

Why Is Ice on My AC a Problem?

Your air conditioner’s one and only function, obviously, is to cool your home. With that in mind, you may not really give the development of ice on the system all that much thought. In fact, you may actually assume that ice building up on your air conditioner is a good sign. After all, the ice wouldn’t be there if your air conditioner wasn’t succeeding in cooling things down, right? Wrong. The truth of the matter is that ice developing on your air conditioner is never a good sign. If you see ice on your AC you should dial our number right away, as you may be in need of professional air conditioning repair.

It May Be a Dirty Air Filter…

Your evaporator coil is the component in your AC where the refrigerant is evaporated, during which heat is absorbed by that refrigerant before being moved outdoors. If the airflow going over the evaporator coil is impeded by a very dirty air filter, though, that coil is going to get far colder than it should. The condensation that your system removes from the air as it draws heat out of it can then freeze on the coil. This becomes a vicious cycle, as that ice will then further insulate the coil, impeding the absorption of heat even further. Fortunately, replacing your air filter in this scenario is probably all that is necessary to resolve the problem.

…or You May Have a Refrigerant Leak

The dirty air filter is a bit of a best case scenario when there is ice on your air conditioning system, as this could also be the result of a refrigerant leak. When refrigerant leaks out of your air conditioning system, the heat absorption process in the evaporator coil is compromised. Again, the coil will get too cold, and condensation can freeze on it. If you see ice on the refrigerant lines themselves, this is unfortunately very likely the case.

Schedule your AC repairs with the technicians here at Goettl Air Conditioning and Plumbing. We Do Things The Right Way, Not The Easy Way.

Testimonials

What Our Customers Say About Us

Diane L. Schmidt
03:11 01 Jul 25
Taylor Holder is an amazing Tech. Very friendly, knowledgeable & professional. Explain everything that needed to be done, to fix my plumbing issue. Then got the issue fixed promptly. Thank you so very much, Taylor. I would highly recommend Goettl.
Jose Alfredo Cruz
21:59 30 Jun 25
I had an excellent experience working with Goettl Air Conditioning and couldn’t be more satisfied! From start to finish, the team was professional, knowledgeable, and incredibly courteous. They arrived on time, explained everything clearly, and made sure the job was done right the first time.

What stood out the most was their attention to detail and genuine care for customer satisfaction. They took the time to assess my system thoroughly, offered honest recommendations, and completed the work efficiently without cutting corners. My home is now noticeably more comfortable, and I feel confident knowing everything was handled by true professionals.

If you’re looking for reliable, top-quality HVAC service, I highly recommend Goettl. They truly live up to their reputation and exceeded my expectations in every way.
Shannon Lipe
20:28 30 Jun 25
Rudy came out and looked at my existing water softener and found two problems with it no isolation valve and no air gap unit was installed six months ago by a contractor Clearwater purifications and they are coming back to install isolation valve and air gap under warranty. Rudy was awesome and providing very important information.
Fred Campos
19:14 30 Jun 25
Peter did an excellent job provided us with all the information we needed again excellent job
Jacob Villarreal
17:39 30 Jun 25
Billy is a great technician. Went out of his way to grab another motor for our mini split unit, the first place didn't have it, then he went to a second location to grab the right part. Great experience!
Ant
03:47 26 Jun 25
Had some septic main line issues. Andrew came out and took his time and explained everything that needed to be done. The techs, Aiden, Ralph and Torres did an amazing job and were super kind and professional. I am extremely happy with the work they did to our home and I cannot thank the team at Goettl enough!!
Had a kitchen drain that kept backing up, tried everything, finally called Goettl. They sent out Tyler and Junior, both were very professional and quickly figured out the problem and presented two solutions. Work was done correctly and drain was unclogged and flowing. I recommend this business and Tyler and Junior.
Vicky Keeney
00:45 26 Jun 25
Edgar was very professional, and explained everything very well.
Ethan G
23:49 25 Jun 25
Jerry was very professional, informative, patient, and left the work area spotless.
Mark J
23:31 25 Jun 25
Billy came out and was outstanding. He was super nice and knowledgeable and we greatly appreciate Goettl taking care of us so quickly!
Emma Grace
19:50 23 Jun 25
Don’t let these fabricated reviews fool you. They send them out all day to push down the real negative reviews.
WARNING: Avoid Goettl Air Conditioning at All Costs
Nearly two years ago, our air conditioning unit failed and we contacted Goettl Air Conditioning for assistance. Instead of repairing the existing system, they convinced us to purchase a brand-new unit, promising that it would prevent future issues. Unfortunately, that promise could not have been further from the truth. In just under two years, the system has failed three times, each failure exposing deeper levels of negligence, poor installation, and unacceptable customer service.
From the beginning, the installation was fundamentally flawed. The system required 1,200 square inches of return air but was only receiving 800. One of the returns was even installed inside a closed cabinet in a bathroom — a baffling and completely inappropriate decision. As a result of the restricted airflow, the coil froze multiple times, causing repeated flooding in both the furnace closet and our secondary bathroom. It took weeks of technician visits before anyone acknowledged what should have been an obvious failure. After much persistence on our part, they finally tested the copper piping and discovered what we suspected all along: their welds had failed.
But the problems didn’t end there. After repairing the faulty welds, the technicians failed to reseal the plenum, which caused another round of flooding — this time resulting in even more extensive damage to the bathroom. The install manager and techs attempted to cover up the mistake, but I caught it before it could be hidden. At this point, the furnace closet is covered in mold, and the ceiling of our secondary bathroom is now soft, water-damaged, and also showing signs of mold growth. Our house is also consistently almost at 90% humidity.
Goettl initially acknowledged responsibility and assured us the damage would be addressed. But since then, they have completely backtracked, now denying that they ever agreed to any repairs. We’ve been waiting for a manager to call us back for nearly two months. In the meantime, a different technician shows up almost every week, and with each visit, we discover yet another issue caused by the original installation. Most recently, technicians arrived to install a new furnace — and attempted to do so directly over the existing mold they had previously agreed to remediate.
When confronted about all of this — the water damage, the mold, the repeated failures, the unkept promises — we were told, “Well, it’s your word against ours.”
I cannot overstate how upsetting and costly this experience has been. Goettl Air Conditioning has shown a clear lack of accountability, professionalism, and basic competence. They’ve caused significant property damage, created a hazardous living environment, and failed to follow through on even the most basic customer service standards. I strongly urge anyone considering this company to look elsewhere.

*also, to the automated system that responds, yes, we already contacted Matthew, as well as tried to contact EVERY OTHER MANAGER, including Steve who we’ve been waiting 8 WEEKS for a response from.*
Clark Morris Sr.
19:38 23 Jun 25
Michael OBrien
19:31 23 Jun 25
Eric Chavez
19:26 23 Jun 25
Derek Brixius
01:47 23 Jun 25
AC review for Billy. He came out on a Sunday night since we had a bad bracker that kept popping. My wife and I are extremely grateful for his willingness to come get out AC up and running. He was very knowledgeable and respectful exlaping everything was doing and why. We are very happy with Billy, Goettls ability to squeeze us in as Sadie's Members with an AC emergency in Texas.

Roger came for my rejuvenation appointment. He was very curtious and knowledgeable. I was happy he showed up prompt with great respect to my AC unit and property. I relaly appreciate him and his attention to detail. I would highly recommend him for any of your AC needs.

Jesus Gloria AC service review. He did a great job today and I would highly recommend him for any AC service needs. He was very knowledgeable and courteous. He helped add a surge protector on my outside unit for added protection. I look forward to working with him in the future.
Amy Martinez
22:05 22 Jun 25
Matthew went above and beyond to inform us. I was really nervous about the leak in my son's room. I was afraid of the cost . When Matthew got here,he put all of our fears to rest. He was patient and kind and explained everything! He also provided us with different payment options. All in all it was a wonderful experience and I would recommend their service to anyone.
Melissa Rust
01:26 17 Jun 25
Jehad was fantastic. He was very thorough and super sweet with our four very energetic kiddos. The price might be a little high but I believe you get what you pay for here. Highly recommend.
Christopher Rust
01:25 17 Jun 25
Jehad was amazing, honest, and great with the kids. Would recommend Goettl.
Rose Tiller
18:37 16 Jun 25
Cleaning my ac coils
L W
20:14 15 Jun 25
Remember the famous question behind the theme; "Who you gonna call Ghostbusters?"
Well, I had some plumbing issues at my residence, and I called "Goettl Plumbing." Great results, too 🤗.

My water wouldn't stay hot, and after contacting Justin at Goettl Plumbing, he sent out Frank, a service technician with over 20 years of plumbing experience. Frank spent a good bit of time studying/ evaluating my plumbing functions, consulted with an on-site Goettl supervisor, and determined my plumbing issues.

After they conferred those issues with Justin, a plan for resolution and payment was determined, and work started the next day.

Greg arrived that morning; accessed the work areas, determined the tools and equipment he needed, and got right to work.

By the end of the day, Greg had installed three (3) Replacement Single Handle Tub/Shower Valves, a Pressure reducing valve, and a Thermal expansion tank with vacuum breaker - - RESULTS: Hot Water 💧

In two days, I witnessed Super Communication, Super Teamwork, and some old-time "1990-1991" Professionalism ... thanks,
"GOETTL Air Conditioning & Plumbing" for A Job Well Done 👏🏼
monica villarreal
03:04 12 Jun 25
Cameron was an amazing technician. He worked so hard to get my HVAC back up and running. He was the perfect blend of professional and personable. Very polite and clearly knowledgeable about his job. Thank you.
Tiffany Bennett
22:45 11 Jun 25
Alex Nelson came out and figured out the problem and gave me options on fixing my ac unit and a ways to spread the payments so it wasn't so much all at once
Chiko Patel
22:12 11 Jun 25
Edgar did a great job in the house. He came to do maintenance on the AC. He introduced himself and explained everything that he was going to inspect. He offered tips on home maintenance in order for me to be proactive in preventing issues from happening and also showed me how to do it. Very helpful to overall home maintenance.
Edward Wiggins
22:00 11 Jun 25
Andrew Morgan was very polite and professional. Explained thing thoroughly. And went the extra mile in his explanations and with pricing for services. Would definitely recommend his services again.
Conchita Sanchez
20:22 08 Jun 25
At this time, no work was done. The reason for the visit was to get a quote on water heater installation.
Troy Shimamoto
16:02 08 Jun 25
My experience with the Goettl AC tech was by far a positive experience. He was professional, knowledgeable and capable. What he didn't know or wasn't sure about, he was able to make a call to a more senior tech. I'm reassured that field techs have backup from the office. He used that resource to diagnose a twitching component of on a 17 year old control board. Good Job Cameron.
After note. Cameron came back by a day later to check on readings he wasn't able to get on first appointment. I have high confidence in his work. I'm very likely to work with them again
chris maturey
13:39 08 Jun 25
Was very pleased with Goettl and Matthew Lopez. They came into our home and looked at our system and let us know what was wrong with it. They were not pushy or demanding, but opposite they were caring. We had several techs come to our house to fix our issues but they did not fix it. Matthew showed his frustration because they did not fix our issues. Matthew explained what needed to be done to make our unit run more efficient. We thank him for his expertise. Will use them again.
pablo gutierrez
06:57 08 Jun 25
excellent worker very knowledgeable
sticks0031
02:10 03 Jun 25
Very good knowledge
Nichole Lantis
02:01 03 Jun 25
Billy was an excellent technician who took the time to assist me for a very late call. He identified my problem quickly and corrected it swiftly for an affordable price. Billy was professional, highly knowledgeable, and brought a warm and pleasant demeanor even though it was a very late call. Great experience!
Sarah Cameron
00:37 03 Jun 25
Billy was amazing. Very thorough and so kind to my kids and dog who constantly wanted to be watching everything and had a million questions. He made sure I understood what he was looking for at every location and summarized what he found. I’m confident in his findings and recommendations.
Sergio Centurion
23:31 02 Jun 25
Matthew has done a great job. He checked furnaces and the review/maintenance has been completed. He has done everything in a professional way and very happy with his job. Thanks.
J Gardiner
01:30 29 May 25
Blake was very professional and efficient. He did a great job and was very efficient.
B L
00:55 29 May 25
We had a great experience with Jehad explaining about the company and options for our new AC and duct work. Very Knowledgeable and friendly.
Barbara Williams
00:45 29 May 25
Promptly answered my call and got me a guy to fix a disastrous leak in a few hours ! Late at night and he stayed and did every thing needed and referred us a water mitigation company that would’ve come out immediately but we opted for morning ! Signed a service contract with them, then and there
Emma Dickson
23:48 25 May 25
Blake was awesome. Super friendly and explained everything to us in detail including how to maintain our system so it lasts.
Christopher Balser
19:47 25 May 25
Alex N. Did a great job. Very thorough. Helped us find the true leak.
Latece Shepherd
19:21 25 May 25
It was an all day event for me to say the least. Darean was very knowledgeable as a subject matter expert. He provided helpful suggestions and guidance. Paulo and his assistant was determined and detailed of the replacement of two water heaters. Their hard work attitude was a key factor of completing the job regardless of the time frame. Thank you
Joshua Hinckley
23:27 19 May 25
Billy was very professional—kind—and educational. He helped me understand the issues we were experiencing and walked through the various options to fix things. It was a very big job and we were stressed about the final cost given we did not have a Home Warranty—Billy was considerate and gave us a lot of options to repair but also keep within the budget we were working with. The financing options were reasonable and very helpful too! All in all—we were very pleased with their service and overall support.
Baker9653
22:39 19 May 25
Tyler did a great job unclogging our sink and proved use with some information regarding our pipes
Robert Carrillo
20:29 19 May 25
Very professional
Adam Munro
15:28 15 May 25
Just had Goettl come out to check my system—Alex was extremely thorough in his evaluation. He took the time to explain everything clearly and made sure nothing was overlooked. Highly recommend his services!
DonBrasi
00:45 15 May 25
This was my 1st time calling Goettl for my AC needs. I was a little hesitant since I am a DIYer and like to do and save on everything but I wasnt available this time around. I had a no cooling issue that Mr. Benavides quickly troubleshot; he replaced the capacitor at a decent price (considering the market) making everyones life happier. All around was a good experiance and would definitely recommend the maintenance and service they provide. THANK YOU!!
Derek Andrade
00:28 15 May 25
Called to get a quote for a a/c unit replacement. Billy was great, he was knowledgeable, courteous and friendly. Keep up the good work!
Jana Moore
00:06 15 May 25
Great service! I love My Sadie membership. Billy was very thorough and professional. He even gave me advice on keeping my house cooler this summer. Thank you!
Lucy
02:14 13 May 25
The service we received was done in a professional manner. First, Ryan explained the cost in a detailed manner prior to repairs being done. Secondly, he addressed the cost increase due to a broken part that was not visible until removal of the toilet. All the work was done a professional manner and we were updated on the progress of work being done. In the past we’ve had repairs made by other competitors but your company has surpassed our expectations of quality workmanship. The job was done in a timely manner due the team work of Ryan and Kaelen. Both gentleman deserve to be recognized for their outstanding work . I would recommend your company to anyone who needs plumbing repairs.
bertha wade
00:40 13 May 25
Jehad is awesome and he went above and beyond in diagnosing the problem. This is the 2nd company called and he reassured us the problem will be fixed tomorrow. Thank you so much. Texas heat is crazy and my family appreciated his clarity on the problem.
Aaron Arguello
00:38 13 May 25
Our friend Jehad did a great job inspecting and servicing our broken a/c system. Thank you kindly. Praise God.
Yolanda Meza
01:30 07 May 25
I just had an AC unit installed at a great price. Jason,Fidel and Brian were absolutely amazing young men. They were helpful in answering questions. They were respectful towards my family and my property. I highly recommend the services. Goetti handled my issues and also Miguel was amazing in guiding me and fixing the other issues I was having.
Rene Gonzalez
15:31 01 May 25
Jerry Guzman came to help me today find a clog line. He was super super helpful and knew his stuff. He cleared the line and then proceeded to spend time making sure that he line was cleared and cleaned out. He even went above and beyond and asked if there was anything else he could look at while he was here. Amazing service!!! Thank you so much Jerry. Highly recommend him!
Angel Salazar
21:18 21 Apr 25
Brandon took his time and explained everything to me. Very professional and knowledgeable. Thank you your time and assistance.

Brayan and Marcos did an awesome job on the new ac installation. Installed with no issues and has been on ever since. Perfect time with summer coming up. Walked through and job was very clean and organized. Great work ethic. Great guys.
Victor Dominguez
06:10 17 Apr 25
The gentleman that arrived for the assessment and repair of my AC (Mr. Jorge Gutierrez) was outstanding. His Customer Service was top notch, beyond just being friendly. He explained everything that he was doing and before conducting any tests, he would explain what is ideal and what are the limits regarding what he was looking at. Beyond my initial call, I had some follow up questions which he was more than happy to answer and explain. Upon further review, there were some additional issues found (not the “go in for oil change, now you need a new transmission” type of issue), but which helped to clarify the situation and for which he provided several suggestions on how we could move forward. I am an extremely cheap person but my family’s health and well being is first and foremost. And when you’ve got two girls and a wife who absolutely hate the heat (and here in Texas we get plenty of that), their happiness is my happiness (in more ways than one). So with Mr. Gutierrez’ explanations and suggestions in front of me, I made a decision which despite the cost, I feel comfortable and satisfied with. I’ve got his Contact info as well as his Supervisor (Carlos), so if anything comes up in the future or if there’s additional projects I’d like to have done in my home, I’ll definitely be requesting him personally.

Good Customer Service is terribly undervalued. GREAT customer service is almost unheard of nowadays. That above all, when paired with truly quality work will always ensure not only a return customer, but also brand loyalty.
Jae Kuge
23:27 03 Apr 25
Jesus Gloria was very exceptional getting everything done! It was a pleasure meeting Jesus.
Rick Plummer
23:18 03 Apr 25
Jesus Gloria was my tech. Very impressive! Everything was explained in detail. We were very satisfied with all aspects.
David Hash
23:12 03 Apr 25
Jorge came to my home Thursday evening, diagnosed the problem of why my house was 86 degrees with the ac running and got me patched up and sorted in a couple of hours, great service!
Michael Vickrey
21:42 03 Apr 25
Very pleased with the service I received from Goettl A/C and Plumbing. Technician was very professional and polite. He explained everything he did and /or found with my a/c unit.
It’s Kujokijo
23:11 31 Mar 25
Jose came in and crushed it. He was very kind and honest i appreciated how up front and honest he was. he made sure everything was working the way it should and set me up for success. I will only use goettl from now on.
Stephanie Harms
22:14 31 Mar 25
Jorge G. Was very knowledgeable and the customer service was great.
Matthew Castillo
21:54 31 Mar 25
Darean and Jr. were at the house today and did an outstanding job. They were professional and fun to speak with. They answered all my questions and took care of my installation efficiently. Goettl has always sent the best professionals for my requests.
Squire Sircy
20:52 31 Mar 25
Billy was helpful and made sure everything was going well and right.
John Tapia
21:20 25 Mar 25
Jose Carson was polite, knowledgeable, cleaned A/C, diagnosed problems, explained options of repair, and fixed it fast.
Joan Tapia
20:52 25 Mar 25
The technician Jose Carreon was polite and answered all our questions. We were very pleased with the service we got.
Stacey Caton
19:28 25 Mar 25
Billy was prompt and professional. He explained the issues with my ac unit clearly and was patient with all my questions. Really appreciate the great service and am happy I signed up for their yearly maintenance services.
Troy Craig
18:10 25 Mar 25
Jerad was polite and professional, and provided great service.
Jesse Medina
17:13 25 Mar 25
Jesus Gloria was very knowledgeable and gave me great recommendations for what I was needing. Also on what to expect from the future. He explained everything thoroughly and answered all the questions I had.
william aukstolis
23:58 20 Mar 25
Abdiel was very professional and informative.
Teresa Pegues
21:11 20 Mar 25
Edgar was very knowledgeable, respectful, friendly, helpful and above all, professional. He checked my system and explained everything that he was doing and what he was looking for to diagnose the issue with my unit. He explained everything in ways the customer can understand. I really appreciate the respect that he had for my space and the speed in which he did the diagnostics, estimates and cleanup. Thank you Edgar for making a not so good situation more accepting.
Kenneth Riddick
19:50 20 Mar 25
Jehad had great customer service. He was very knowledgeable about the equipment and what was needed in order for the system to run at full performance!!
Albert Olague
19:40 20 Mar 25
All integral elements of professionalism, responsiveness, punctuality, quality, and value were surpassed during their maintenance call! The team of Nik and Omar demonstrated superb work ethic, thoroughness and pride in their work performance. This team, definitely, is an asset to any organization. Their professionalism should be the standard for those who strive for EXCELLENCE!
William Cobb
00:06 18 Mar 25
Sam did a great job and professional and knowledgeable.
Liz Papagni
21:19 17 Mar 25
Rudy was great; very professional. Diagnosed the problem quickly and took care of everything.
Catherine Guzman
20:15 17 Mar 25
Goettl HVAC tech, Jeremy Ortega, came for my planned A/C inspection. He was very thorough with the inspection and explained all that he observed. Jeremy was very patient and answered all of my questions and proved the needed service. I would recommend Goettl if you are looking for experienced, knowledgeable professionals.
Elaine Lucero
19:23 17 Mar 25
Jehad did a fantastic job. He was very professional and explained everything he did and corrected regarding our air conditioning. I would highly recommend him and Goettl.
Betty Reyes
16:58 17 Mar 25
Great service all the guys are so nice peter Jonny and today Manuel and Joe they did a great job 👍
John Purcell
00:27 12 Mar 25
Great Service! Very thorough and friendly. Would definitely use your company again Thank you!
Richard Murray
00:22 12 Mar 25
He was informative and polite
Julia V.
23:53 11 Mar 25
I was scared and totally unprepared for this fast escalating water leak. It was terrifying. Ryan and Kaelen came and patiently and thoroughly explained what was happening. What was the procedure to locate the issue, what they would need to do to assess and repair the issue and as they exposed the problem they showed me what was happening each time I came out. They educated me fully so I will be able to handle any future issues confidently. They confirmed the leak was resolved and showed me how to use the new turn off if needed in the future. They were fast and completely removed all signs of the repair. I am so grateful to have 2 young men of such professional expertise show up and will not hesitate to continue using Goettl.
Ashley Sefcik
20:56 11 Mar 25
Thank you so much, Jeremy for going above and beyond for us
Anthony Edwards
23:18 06 Mar 25
Roger and Pedro provided expert and thorough service They were personable and efficient. Highly recommend them for recognition of an outstanding customer experience
Shannon Baker
22:51 06 Mar 25
Jesus Gloria was great with the ac!
Elisa Herrera
22:46 06 Mar 25
What a detailed job Abdiel Chavez did for us today, I highly recommend Goettl!
Rose Silveira
21:02 06 Mar 25
Very professional, courteous, knowledgeable, explained the process of repairs. Felt my house is in good hands
Diana Trevino
23:52 02 Mar 25
We had the evaluation done by technician Andrew Arizola the very day we called. The plan was set and technician Mike Lucio came the very next morning to fix our shower issue. He worked diligently and was done within 4 hours. Both technicians were very professional and did an outstanding job. I highly recommend.
Jose Diamante
22:47 02 Mar 25
Great service I'm in his partner explain everything that was going on and I'm very pleased with your guys service I will be calling you for the next project thank you
Jane Dixon
14:05 02 Mar 25
Johnny Rivera and his partner Peter were incredibly thorough, knowledgeable and very kind. I would recommend Goetl Air Conditioning.
Nancy Ann Segura
23:58 01 Mar 25
Richard is a very friendly, informative, and helpful. He certainly applied himself to the task of taking care of the plumbing problems. He kept us very informed of the sewer troubles.
A. W.
23:08 24 Feb 25
Jehad, provided great customer service. Much 👏. & Brian and Chuy did a great job on our install. Would recommend!
Jason Richards
21:25 24 Feb 25
Update - Jose Carreon visited our home (2/24/2025) and performed our annual checkup and found no issues. He also installed our smart maintenance sensors that were not installed with our new system. Everything is working flawlessly and we look forward to continued care with the Goettl family. Great job!

Update - our air conditioner went out today (10/26/23) and JEHAD showed up to repair the issue but the issue was bigger than expected. Tomorrow we will have a brand new system! Goettl is an EPIC firm that treats customers right. Thank you again JEHAD for going above and beyond.

Goettl is the epitome of what excellent customer service is! Our Drain King, DAREAN, addressed all of our questions and concerns and not only unclogged our drain but went above and beyond to show us our drains leading to the street were free and clear of any other issues. Thank you Darean and thank you Goettl for a great experience!
Norma Real
18:51 24 Feb 25
Ryan and Gaelen were extremely professional and time efficient . Good job guys !
Francisco Escobedo
23:47 19 Feb 25
Great service today provided by Frank M from Goettl - showed up on time. Handled professionally and in a timely manner. We utilized the Sadie membership for the services received. The team assessed that our Plumbing is functioning as expected.

Update: great experience with Edgar Loredo who kept it real with us and was very transparent. I appreciate his honesty and recommendations. Will be requesting him as our technician in the future if we choose to use Goettl
Kash Bosamia
23:47 19 Feb 25
Peter and Johnny came out and did a great job. Thank you!
Debbie Hawkins
22:01 19 Feb 25
Jorge was scheduled to look at our HVAC, he showed up earlier than expected. Jorge kept me informed of everything he was doing and what he was thinking about our issue with our unit. We have been looking for a company that is going to be there when we need them and is willing to use the warranty on our system. Jorge called to verify our warranty with our unit, which shocked me because none of the other companies wouldn't do that for us. We highly recommend to use Goettl AC and plumbing and ask for Jorge G. To come out and help you with any questions or issues with your unit. Jorge G. thank you for everything you did to get us back on track, and for going beyond the minimum. You saved us a lot of problems and funds. Thank you, Goettl for hiring great and honest people...
2/15/23
Thank you, Jorge G. Again for being so honest about our unit issues.
Joel Spaulding
21:42 19 Feb 25
Jeremy was very professional and did a great job!I would highly recommend Goettl A/C!
Larry Mayse
21:22 19 Feb 25
Ryan and helper came timely. Fortunately the original frozen pipes had unfrozen by time they arrived. They checked outdoor hose bibs and pointed out a few frozen ones that we attached freeze mizers to. I was happy with their service.
Brent Brenner
18:09 13 Feb 25
Jerry was very proffesional and explained everything very thoroughly. He gave me my options and was very honest.
Earl Jackson, Jr.
17:36 13 Feb 25
Very professional. The crew sought to understand my issues. They gathered information and will report back with recommendation options.
Rebecca Taylor
23:04 07 Feb 25
Frank M came out to house and was very friendly, professional and informative. I highly recommend him and Goettl Plbg
Scott Greene
21:53 07 Feb 25
Brian and Marcus were awesome today with my new ac/heating unit installation today!
John Strub
21:35 07 Feb 25
Arrived in time. Very friendly and quickly addressed issue.
michelle springborn
23:38 02 Feb 25
Nathan was great!!! I definitely feel much better knowing the problem is fixed!
Doug A
01:27 02 Feb 25
I had a leak previously repaired by a different company that was still leaking, so I decided to call Goettl, to get a pro to repair it. I was seriously impressed, the leak was repaired and it looks and works perfectly. Rudy came by on a Friday and dug up the pipes, identified where it was leaking and came back Saturday morning to repair it. The repair was truly a work of art. I highly recommend Goettl for your plumbing needs, make sure to as for Rudy.
Edmund Scott Hornaday
00:06 02 Feb 25
Matthew Lopez is the best. Goettle Air Conditioning is also the best. I could not ask for anyone or any company better to service my AC. Thank you all for taking such good care of my service. Thank you indeed very much.
Domingo Moreno
22:55 01 Feb 25
Frank was honest and was more important for him for us to know the truth than to make a sale.
Traci Pankratz
22:56 29 Jan 25
Jesus Gloria was amazing! He was very friendly and professional. Great job!!!
Juan Salazar
22:43 29 Jan 25
Great job professional work
Albert Gonzales
21:42 29 Jan 25
Miguel was 100% great customer service. Knowledgeable and made me feel confident that I am dealing with a person that is looking out for you.
apple pear
20:20 29 Jan 25
Jesus gloria was very informative and nice with his assistance. He completed the job in a timely manner
Sherri Fichter
20:17 29 Jan 25
I had a very good experience , Miguel was very knowledgeable and professional. Look forward to working with Goettl.
Kirsten Verdi
23:14 23 Jan 25
Darean is such a nice and professional young man and helped me greatly to get to the bottom of my mysteriously high December water bill. I will get WiFi as he was not able to install the sensors for which I apologize. Thank you so much for your prompt response to my water issue.
Marcos Villalobos
22:30 23 Jan 25
Dependable, professional, knowledgeable technicians. If you have a problem I recommend you call Goettl they’ll take care of you!
Kathryn Hansen
22:22 23 Jan 25
Ryan and his associate were knowledgeable, efficient, and very respectful. They also managed to squeeze in my drain cleaning right before the Thanksgiving holiday with only a few hours' notice. I highly recommend them for your plumbing (and HVAC) needs, be they big or small. Thanks, guys!
Kathy
Rita Young
21:14 23 Jan 25
Jorge was very friendly answered my questions to my satisfaction.
Lydia Cantu
23:30 18 Jan 25
Edgar took the time to maintain our AC and made sure everything was perfect!Goettl has helped multiple times with issues both inside and out. Not only have they previously fixed issue with the AC unit, but our repairman Edgar carefully explained how to maintain our systems with GOETTL. Thanks for the excellent service!!
Dennis Deck
18:20 18 Jan 25
Frank was very informative, cordial and respectful. Provided the information we needed and answered any questions we had.
Matthew Soza
17:37 18 Jan 25
Peter and Johnny came out and didn’t give me any runaround nor did they try and sell me something i didn’t need. They were both very knowledgeable and explained everything that needed to be done. They treated me like i was a part of their own family. Will definitely be a Goettl customer for any of my HVAC issues.
hugo navarro
22:00 14 Jan 25
Ralph Garcia, journeyman plumber did an excellent job during our flood prevention inspection. Was on time, cordial and tons of experience. I highly recommend Ralph and Goetle to anyone in need of service.
H. Navarro

Frank Soto, plumber was very thorough in his assessment of the problem. Provided options and was patient in waiting for our decision. We are very pleased with Frank's knowledge plus his warm personality was a plus. Thank you Frank.
H. Navarro

Jeremy Ortega service tech did an excellent job removing, cleaning and reinstalling the flame sensors along with servicing the HVAC blowers. We are set for the next 2 years. Thanks again Jeremy.
H. Navarro
Technician explained what was causing the problem, what needed to be done to correct the situation, why, how it would be resolved in the best possible way.
Julio Perez
21:08 14 Jan 25
Once again, Abdiel assessed the situation, determined the best repair option, discussed his concerns and a solution which was considered and approved. He was professional and courteous. I was explained the scope of work, cost, and everything was dead on perfect. His professionalism is always appreciated.
Thank you!
Sam Tolleson
00:05 09 Jan 25
Very friendly and efficient. Good source of knowledge would highly recommend
Serena Brooks
22:21 08 Jan 25
Joseph G was great to work with!! Explained everything and was very informative!! Highly recommend!!
Luna tic
21:08 08 Jan 25
Frank was very knowledgeable and incredibly friendly. I highly recommend him.
Carroll Bolling
21:06 08 Jan 25
This process was quick and very efficient. Richard was friendly, informative and worked neatly in my home.
Ladale Evans
20:42 08 Jan 25
01/08/2025 - Ryan Barrientos and his counterpart were great!!! Very personable and provided excellent customer service. I was very satisfied with the results and would recommend Goettl to anyone.

09/19/2024 - Husam Ismail did an outstanding job!!! Very personable and honest, so far with my experience with
Goettl he is the best technician that i have encountered.

02/11/2024 - Josh L. did a fabulous job!!! He was very personable and fast. Great experience, I would recommend Goettl to anyone.

Today is 21 July Sam stopped by and service was excellent 👌. Ralph was excellent, great customer service
Ian Gibler
22:19 03 Jan 25
Billy was friendly and informative. He came out to assess our HVAC as part of our subscription service. He installed some sensors, gave recommendations and quotes, and tested the system. Thank you!
Anderson Cabrejo
19:20 03 Jan 25
Doug & Aidan did an amazing Job today replacing our water heater, they were very professional and completed their work effectively & efficiently answering all questions I had. Thank you both
Sharon Garry
19:11 03 Jan 25
Lionel was very courteous and knowledgeable and gave us the facts. He was honest and gave us advice that we could google and have a better understanding of what we needed to do. I appreciate the time he took to make us understand everything he was inspecting and recommending.
Michael Ytuarte
17:43 03 Jan 25
I was pleased with the service that the technician Jerry gave, he was prompt and at the same time polite and careful with handling his tools in the house,upon completion he made sure all was clean
Charlie Frey
22:55 02 Jan 25
Excellent service repairing a water softener leak under warranty. Thank you!
Bryan Rivera
15:39 30 Dec 24
Jehad was sent to check up on my heating system. 2nd time using these guys. Always great service. Very knowledgeable.
Larry Hyden
14:46 30 Dec 24
Frank was prompt, professionial & a very patient individual. He answered all my questions along with some education regarding my water heater. He was very knowledgeable & did a great job!!
NJ FR
23:01 24 Dec 24
Also would like to leave a five star review for Ralph and Rudy, for installing my water heater and my new water softener system! Very professional and courteous as well as very efficient and clean work. Highly recommend!
Robert Diaz
22:52 24 Dec 24
Andrew the service technician was very helpful and very friendly. He explained how he was going to unclog the water sewer plus he told me there was a solution to my problem and needed to get a product that he has to clean the pipes. But i told him that it was ok but the service from goettl plumbing excellent and that I will be calling then back.
Thank you goettl
Julius Jackson
16:52 24 Dec 24
He's the best thanks for the great service. I recommend this company and person to anyone. Great work.
Becky Venters
16:31 24 Dec 24
Jerry Guzman was the consummate professional. He took time to listen to our concerns, explain pricing, and the anticipated intervention needed, and he was contentious about keeping our home clean where he worked. We appreciated his knowledge, skill, and customer-centric interaction.
Elida Rodriguez
22:41 19 Dec 24
Mr. Soto came out to give us an estimate. He was very professional, courteous, and knowledgeable.
Karen Andersen
21:36 19 Dec 24
Cameron Bogott from Goettl performed the checkup for my heating system. He explained everything to me. I appreciate the knowledgeable and friendly people at Goettl.
Oralia Hess
20:49 19 Dec 24
Rudy came out and thoroughly looked under sink. Observed the problem and was able to fix it in a timely manner. Would highly recommend!
Lauren Silva
15:39 15 Dec 24
We had an amazing experience with Goettl once again! Tyler came to check our plumbing and flush our water heater. He explained everything so well and was very helpful and knowledgeable.
Peter Nkansah
14:04 15 Dec 24
Cameron is an exceptional professional. Detailed and thorough with everything.
Pat Sheeran
00:10 10 Dec 24
Jeremy was very professional and explained all the work he did completely so we could understand. I was vey pleased with Jeremy’s work
Michael Bowers
17:48 09 Dec 24
I needed a new hot water heater. Scheduling a service call via the website was easy. The technician Rudy was on time and did an excellent job of explaining the process for replacing the existing unit. William from the office provided clear options with upfront, all inclusive pricing. I was able to quickly determine the best path forward given my budget. As a result, I was able to have the replacement completed same day. Overall a very smooth process which was much appreciated.
Andro zavala
13:25 09 Dec 24
Cameron was very thorough, respectful and explained everything well. I appreciate him taking his time and being helpful. Thanks again.
Miguel A Huertas Sr.
19:47 04 Dec 24
Rudy was professional in every way.
Explain testing and clarified cost.
I was impressed.
David
19:44 04 Dec 24
Jorge was exceptionally polite and professional.
Ashley Diamond
19:25 04 Dec 24
Doug and Aiden found my water psi was too high even after another company did a prv repair, and gave me an honest quote for a gas line.
Tom Hardin
00:03 01 Dec 24
Joseph was professional and very competent.
Peter Fox
22:48 30 Nov 24
Jeremy gave a clear, detailed explanation of the heating-unit problem he diagnosed and recommended steps to repair. It worked as hoped. Yeah Jeremy!! Courteous and conscientious throughout.
Trish Colacicco
19:22 30 Nov 24
Matthew was great!
Stephanie Dowlearn
23:38 24 Nov 24
I visited the Goettl website and chatted with Zayne, who was extremely helpful. He was able to schedule a same-day service call to help with our issue. Peter M. arrived within the hour and quickly diagnosed an issue with our AC. He explained the problems in great detail and was extremely professional and polite. Because we still had an issue with a leak that was not coming from the AC, Peter was able to get another member of the Goettl team to come out and help diagnose that issue! Overall great experience with Goettl, so far! Hopefully the leak will be found soon!
rebecca minica
15:52 24 Nov 24
Very knowledgeable and well respected !! We will need him to follow up with our service soon !
Rakesh More
00:40 20 Nov 24
Jerry was great with taking care of the plumbing issue at our house and making sure everything is taken care of properly.
2 Hard 2 Relate 2
00:26 20 Nov 24
Very professional preciate his service!!!
Maria Hernandez
18:16 19 Nov 24
Joseph was very attentive. Very knowledgeable. All the Goettl technicians have been great
Pat Ono
00:19 16 Nov 24
Great job on a water inspection. Johnathan was very professional.
Mindy Ervin
22:37 15 Nov 24
Frank McBride greatly helped us with updating our shower fixtures!
Debe Clark
21:55 15 Nov 24
Professional and friendly while staying efficient at the same time. Thank you!!
Elsa Martinea
20:36 15 Nov 24
Very good service, therapist, professional service, very responsive.If there's a problem they do their best to fix it and it's worth the money.Thank you
Tyler Toti
22:29 07 Nov 24
Miguel Benavides was amazing during my HVAC rejuvenation tune up! 10 stars if I could!! Miguel took the time to explain every detail, offered multiple options that fit my budget, and made sure I fully understood each step. I felt completely taken care of, and Miguel’s thoroughness gave me real peace of mind. I couldn’t recommend them more highly!
James and Fe Alexander
21:16 07 Nov 24
Jehad is courteous and highly knowledgeable.

Brayan, Jason, and Christian were the three techs who installed the unit and new ducts. They showed excellent work ethic. They cleaned up all debris, and most importantly, the system works perfectly. Today Ignacio came and inspected the work, and found no problems at all. The entire team has earned 5 stars.
Fe Kanazeh
21:13 07 Nov 24
November 5, 2024:Jehad did a good job assessing our A C system. He explained thoroughly what our new system will be.

November 6, 2024. The team Brayan, Christian and Jason worked awesome in replacing our whole A/C system and air ducts. They were respectful of our property, answered our questions without hesitation. They all did a fantastic job. We thank ya'll for your services and definitely recommend your business. We appreciate you.

November 7, 2024: Ignacio inspected the newly installed air condition and duct system. He was very knowledgeable, and good expertise. He listened and answered our questions and concerns..he helped us to install our Sensi a/c and heater app..

Fe Alexander
Roger Martinez
19:36 07 Nov 24
Goettl sent Ryan to fix my clogged drain. He arrived. On time and cleared my drain quickly. Advised me of a break that was In the cities right-of-way. And sent a video confirming his findings. All for less than $100. Glad I chose Goettl!
Crystal Ramaekers
00:38 01 Nov 24
Sam was absolutely amazing! He was very professional and personable. He was very confident in his skills and really cares about his customers.
Jeremy Daniels
01:14 28 Oct 24
Darean Guerra was awesome!! He explained everything and even gave us helpful advice! Will definitely use Goettl and Darean for all future plumbing needs!
Leticia Cardenas
23:16 27 Oct 24
Goettl came to the rescue. Excellent service, knowledgable technician and quick service. Provided me with important information on my unit something I have not experienced with the installer of ac system. Good to know there are still companies that look out for customers. If you go Goettl you will not be disappointed! They have top notch knowledgeable personnel from the time you pick up the phone and set up the appointment. Thank you Reagan you are awesome!
kimberly gilispie
21:47 27 Oct 24
Sam is outstanding!!! Explained everything. If anyone needs work done please ask for Sam !!! My AC works amazing . Thank you Sam !!!
Kenneth Griswold III
21:43 27 Oct 24
Sam did an outstanding job with my A/C repairs. Very professional and very welcoming.
scott LaFranco
19:09 27 Oct 24
Mathew was awesome! Thanks so much
E B
01:24 17 Oct 24
This is Leticia Baca and my husband Ed! We are in the midst of finishing a huge project involving kitchen pipes and old sewer line; replacing them all. It is by far the most expensive plumbing project we have ever undertaken. I doubt we would have decided to have the work done without Ryan’s help and guidance in giving us an educated understanding of the problem and the project. He helped us to understand the gravity of our situation and promised to be here anytime we needed him and he has been. He is an excellent leader and project manager and gave us superb customer service. Both my husband and I were exceptionally impressed with his professionalism and that of every member of our plumbing team! Kaelin, Ryan’s partner, was an excellent member and so were Paulo and Adrian who did the intricate and back breaking sewer line work! Please let Ryan and all the team know how much we appreciated them! No doubt they would appreciate hearing it from management. Sincerely,
Leticia and Ed Baca
Bryan Prinz
01:10 17 Oct 24
Jesus Gloria was a great technician. Everything was taken care of very well and he was very thorough with the system check.
Jasmine Luna
00:39 17 Oct 24
This is the type of quality service that everyone needs! Billy went above and beyond in helping me discover what was going on with my AC unit. He not only provided the service that I asked for, but also looked more into the issue to make sure that everything was functioning the way it’s supposed to. Update it was not however, Billy and his team assured me that they provide quality for the quantity. The team’s customer service is respectful and transparent which I feel everyone needs. Thank you Billy and the rest of the team!
Michael Vale
00:24 17 Oct 24
Nacho came by and did a very though and complete inspection. He noted two things that needed to be fixed and got it scheduled. He also explained the process that Goettl uses with the City Inspectors.
Jacob Lara
00:10 06 Oct 24
Lionel did an amazing job! Feel a difference on A/C unit and so far was very professional. He is a life saver!
Rachel Berger
21:37 05 Oct 24
Billy was fantastic! He fixed our issues and our A/C is back on!! Great service!
Harry Mills
19:32 05 Oct 24
Great review for Goettl Plumbing.
We had an blockage in our sewer line.
Tyler Leija was dispatched the same day, and found the blockage using a camera tool.
He cleared the blockage temporarily.
The actual fix would require digging up and replacing the bad area of pipe.
Paulo "Adrian" Dado and his crew came out the next day with backhoe, dug up the area, and replaced the section of pipe.
The next day, after inspection, Adrian and his crew filled in the hole and then cleaned up the area.
This is a brief description. There was A LOT of work involved.
Very professional work.
tim warren
19:27 29 Sep 24
Billy and John were awesome. Set up everything perfectly and went the extra mile to take care of some additional needs. Definitely the best A/C experience yet.

Our tech Jorge that came out the day before helped quickly assess the situation and get us set up for a new system and water heater. Jorge was very friendly, would highly recommend!
William Nupp
00:46 28 Sep 24
Jesus Gloria did an excellent job and explained all the details of what was found and went through the options to choose from and what each option would give. Decision is easy.

Frank did an excellent job at explaining every thing in terms that were understandable to both myself and my wife. This greatly assisted in making the right decision to look at all options on either repair or update/purchase for the future and in the long term, saving money.
Eric Summers
21:56 27 Sep 24
Johnny Rivera and Billy Solis came by to fix some work for me and did a fantastic job. Give these guys a raise!
Ashton Willis
21:40 27 Sep 24
Had Jesus come out and inspect my AC unit after it stopped working and he really hit the mark on creating a friendly professional environment and helped me through this stressful process and to choose the correct path that worked best for me. Everyone from the technicians to the crew who came out and installed my new unit were absolutely incredible and left no trace of them being here working. Would absolutely recommend for any and all services they provide for your home and will be calling them again when we need help.
Roxanne Arcos
19:49 27 Sep 24
Doug and Aidan did a fantastic job.
Mike Scotto
17:22 27 Sep 24
Rudy was my tech and fixed my leak after i called another plummer that didn't fix the problem.Very profesional I advise to use this company . Great experience all around
Patricia Hale
22:00 22 Sep 24
Miguel is truly a blessing. Checked everything carefully and offered best advice and systems
Juan Rodriguez
20:42 22 Sep 24
Very cool and respectful young man. Went way beyond what I expected.
Patricia Patteson
19:46 22 Sep 24
I am so pleased and satisfied with Goettl AC & Htg! I called on a Sunday and Jesus Gloria showed up and got us up and running in no time! He was efficient, knowledgeable, courteous and helpful! Thank you Jesus! We will be calling you again! I highly recommend this company!😊
Richard Shaffer
16:30 22 Sep 24
Jesus Gloria thanks for explaining everything!
Marc Gutierrez
02:53 22 Sep 24
Darren guerra was great, gave us several options and explained in full detail what needed to be done. Very neat and clean in his work. And finished the job in a timely manner. Very happy overall with everything from start to finish. I did think the price was a little high though but considering it was getting late and didn't have much options.
Will definitely call and use
Goettle again and I will ask if Darrean could help again.
Sarah Garcia
17:37 18 Sep 24
Now I understand why this company is so highly rated! Outstanding customer service from the time I called to make an appointment to when Tyler came to our home to evaluate our concerns. I learned so much about our plumbing, thank you! The level of professionalism is unmatched! Also Tyler was very down to earth, easy to talk to, he was obviously very intelligent and it was clear he was a master of his trade! Thank you Tyler, I would recommend Tyler to everyone! He is definitely an asset to the company.
Abe Schnitzer
23:45 14 Sep 24
My tech was the greatest
sergio saenz
23:14 14 Sep 24
They delivered what they promised was
Couldn’t be happier. Came all the options
TL Brown
15:42 14 Sep 24
Rudy Farias with Goettl Plumbing came by and was completely professional, on time and connected us with what we needed. That's why we always use Goettl.
James Larken Smith
21:16 13 Sep 24
Doug and Aiden were very helpful fixing a pressure problem and putting a new toilet in.
lauren salinas
20:58 13 Sep 24
Jorge was friendly,knowledgeable and helpful explained to us the issue with our AC .
Larry Juarez
23:29 09 Sep 24
Mr. Nathan Bloodworth arrived and immediately troubleshot the problem. He was extremely knowledgeable and got the job done in less time than I expected. Thank you.
David Gonzalez
23:20 09 Sep 24
Daylan was awesome super communicative and great at his job!
Stephanie Borges
20:51 09 Sep 24
Andrew was very professional. Explained everything about the problem we were having with our sink drain. Made great recommendations. The service was timely and the alerts for when they were headed this way were very helpful.
Driana Galvan
19:41 09 Sep 24
Great service by Darrell Gonzales
Raphael Choury
19:01 01 Sep 24
Jesus was prompt and went straight to work. He was transparent and explained in detail the advantages of certain improvements. He was knowledgeable and initiated the improvement process right then and there!
Brooke Hagstette
18:07 01 Sep 24
We came for a quick trip and walked in to our family member’s home with no AC. I called this company on a Sunday, and a holiday weekend no less, and they were able to get us in the same day and fixed the problem quickly. Thank you!
Charles Rivera
05:11 01 Sep 24
Joseph Gutierrez came out And provided a very in-depth conversation on the systems they have for water softeners and carbon filter combinations. I was debating over another product with a different company and he very thoroughly explained the difference. This led me to decide on moving forward with their system, An exceptional employee, and I am sure the company appreciate his professionalism as much as I did.
Jeffrey Tom
00:38 28 Aug 24
Jesus Gloria was awesome, knowledgeable, and very helpful in getting our AC system up and running. It's hot outside and this guy saved us. Thank you so much for all the help and support.
Benito Enriquez
22:48 27 Aug 24
Jesus Gloria did an outstanding job diagnosing our system and giving us a solution that's fair and affordable. A true professional!