AC Repair Warning Signs: Hot Spots

When living in hot weather conditions any issues with your air conditioning system can be concerning. Hot spots throughout your home are a warning sign that your AC may be in trouble. An ideally sized and properly installed air conditioner should cool your home evenly. So, experiencing hot spots could indicate a problem with your AC system.

While not every hot spot is directly related to air conditioning problems, it’s crucial to have any issues diagnosed professionally to prevent further damage. Entrust your air conditioning repairs to our team of experts to ensure your system receives the necessary attention to perform efficiently, especially during the hottest months of the year.

This article discusses the common warning signs of air conditioning issues, focusing on hot spots in your home and their potential causes.

1. Degraded or Insufficient Insulation

One reason for hot spots in your home could be degraded or insufficient insulation. Damaged insulation can result in excessive heat transfer due to moisture, pests, or low R-value. Remember, insulation works both ways, so if your home lacks proper insulation, it can absorb excessive heat, leading to hot spots.

Identifying Insulation Issues

Moisture Damage: Insulation can degrade due to moisture buildup, leading to microbial growth and reduced effectiveness.
Pest Infestation: Pests like rodents can damage insulation, creating gaps and reducing its ability to regulate temperature.
Age and Wear: Over time, insulation can deteriorate, especially in areas with extreme temperature changes, leading to decreased efficiency.

Effects of Insufficient Insulation

Uneven Temperatures: Insufficient insulation can result in hot spots in some areas and cold spots in others, making your home uncomfortable.
Increased Energy Bills: Poor insulation can make your unit work harder to maintain a comfortable temperature, leading to higher energy costs.
Reduced Indoor Air Quality: Insufficient insulation can allow pollutants from outside to enter your home, affecting indoor air quality.

Insulation Types and R-Value

Fiberglass: Commonly used in homes, fiberglass insulation is effective and has a high R-value per inch.
Cellulose: Composed of recycled paper, cellulose insulation is eco-friendly and has good thermal performance.
Spray Foam: Provides an air-tight seal and can be used in hard-to-reach areas, but may be more expensive.

Benefits of Upgrading Insulation

Improved Comfort: Proper insulation helps maintain a consistent temperature throughout your home, eliminating hot spots.
Energy Savings: Upgrading insulation can reduce energy bills by improving your home’s energy efficiency.
Environmental Impact: By reducing your energy consumption, upgraded insulation can help lower your carbon footprint.

Insulation Inspection and Replacement

Professional Inspection: A professional can assess your current insulation and recommend upgrades or replacements.
DIY Inspection: You can visually inspect your insulation for signs of damage, such as gaps, moisture, or pest infestation.
Replacement Considerations: When replacing insulation, consider factors like R-value, material, and installation method to ensure optimal performance.

2. Damaged Air Ducts

Another common issue that can cause hot spots is damaged air ducts. Central air conditioning systems utilize ducts for distributing cooled air throughout your home. If these ducts are damaged or leaking, the affected areas won’t receive the right amount of cooling. Ducts passing through unconditioned areas, like the attic, can also pull in hot air, making your AC work harder than necessary.

Types of Duct Damage

Leaking Ducts: Holes, cracks, or disconnected joints in ductwork can allow cooled air to escape before reaching the intended area.
Collapsed Ducts: Pressure imbalances or physical damage can cause sections of ductwork to collapse, restricting airflow.
Restricted Ducts: Blockages from debris, dust, or pests can restrict airflow, leading to uneven cooling.

Signs of Damaged Air Ducts

Uneven Cooling: Hot spots in some areas of your home while others remain cool.
Increased Energy Bills: The system works harder to compensate for the loss of cooled air.
Visible Damage: Visibly damaged or disconnected ducts in inaccessible areas like the attic or crawl space.

Causes of Duct Damage

Age: Older ductwork may deteriorate, especially if not properly maintained.
Poor Installation: Improperly installed ducts are more prone to damage and leaks.
Pests: Rodents and insects can cause damage by chewing through ductwork.

Effects of Damaged Air Ducts

Reduced Efficiency: Leaks and blockages can reduce your HVAC’s efficiency, increasing energy consumption.
Poor Indoor Air Quality: Leaks in ductwork cause dust, allergens, and pollutants to enter the air, affecting indoor air quality.
System Strain: Increased strain on the HVAC system can lead to premature wear and tear, resulting in more frequent air conditioning repairs.

Duct Repair and Maintenance

Professional Inspection: A professional HVAC technician can inspect your ductwork for damage and recommend air conditioning repairs.
Duct Sealing: Sealing leaks and gaps in ductwork can improve efficiency and reduce energy waste.
Duct Replacement: Replacing ductwork may be necessary to ensure optimal performance in severe damage or old-age cases.

3. Faulty Thermostats/Poor Placement

If you have a zoned cooling system, ensure each thermostat is set correctly. A faulty thermostat in a particular zone can lead to discomfort. For homes without zoned systems, a thermostat placed in an area that is not representative of the overall temperature can result in uneven cooling. Goettl can help diagnose and resolve thermostat issues to ensure your home stays comfortable.

Common Thermostat Problems

Incorrect Temperature Readings: A faulty thermostat may display inaccurate temperature readings, leading to improper cooling.
Unresponsiveness: The thermostat may not respond to changes in settings or fail to turn the HVAC system on/off as intended.
Erratic Behavior: The thermostat may exhibit erratic behavior, such as frequent cycling or sudden temperature changes.

Impact of Faulty Thermostats

Uneven Cooling: Incorrect thermostat readings can result in some areas of the home being too hot or too cold.
Energy Waste: A malfunctioning thermostat can cause the HVAC system to run unnecessarily, leading to higher energy bills.
Discomfort: Inaccurate temperature control can lead to discomfort for occupants, especially during extreme weather conditions.

Thermostat Placement Considerations

Proximity to Heat Sources: Thermostats near heat sources like lamps or appliances may give inaccurate readings.
Sun Exposure: Direct sunlight can affect thermostat readings, leading to incorrect temperature settings.
Airflow Obstructions: Thermostats placed near furniture or curtains may not accurately sense room temperature.

Thermostat Troubleshooting and Solutions

Calibration: A professional HVAC technician can calibrate the thermostat to ensure accurate temperature readings.
Relocation: If the thermostat is poorly placed, relocating it to a more central and representative location can improve performance.
Replacement: In cases of irreparable damage or outdated thermostats, replacing the unit with a newer model may be necessary.

Benefits of Professional Thermostat Services

Optimized Comfort: Professional thermostat services can ensure that your HVAC system maintains optimal comfort levels throughout your home.
Energy Efficiency: Properly functioning thermostats can help reduce energy waste and lower monthly utility bills.
Long-Term Savings: Investing in thermostat maintenance and repairs can increase the lifespan of your HVAC system, saving you money on costly replacements.

Take Action Today!

If you’re experiencing hot spots in your home, addressing the underlying issues promptly is crucial. Professional diagnosis and repairs can help maintain even cooling throughout your home, ensuring comfort during the hot summer. Contact Goettl today for expert assistance with your air conditioning system.

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Testimonials

What Our Customers Say About Us

Based on 43740 reviews

Dakota Bleu S.

Stacey Reilly is a very personable, polite, respectful, and knowledgeable young man. He explained my system, showed me how things should be, and corrected them. It’s always a peace of mind for me when Goettl is in the house !!

Joe A.

Today, Adam Retherford, Goettl technician, came to inspect my water softener. It didn’t seem to be working properly. He checked the water and there was no hardness. He said sometimes the system can miss a generation and will affect the water. As usual, I was very satisfied with the service I received from Goettl. I highly recommend them.

Maria Z.

After many disappointing experiences with other companies...finally someone recommended Goettl...and was blessing .

We installed a new AC unit...we got a best price...and the same day day they show up, and 9 hours later...the new ac was on working. Well we have had scheduled an appointment for today for AC mentanance....the technician Kevin Schroeder show up on time...he was very professional, very knowledgeable...polite..and permanently he try to assure us about everything . Such a great person, and a joy to be in our house . Strongly recommend Goettl company, and it's a pleasure to recommend this technician ! Great job Kevin 👏

Lynda C.

Hugo was a wonderful technician and will now be the face of Goettl HVAC for me. He carefully explained every action he took in certifying my A/C and heater. Not only will I welcome him back but will request him for future issues. I'm sure he was fully certified by Sadie!

Adam did an amazing job in installing new my garage disposal. He was professional, courteous and completed the job in no time! I now have a plumber I can trust and will ask for him on future plumbing issues! Thank you Adam 😊

Hunter was wonderful. He explained everything that was needed to keep my h/vac in top running condition and completed the work! Keep Hunter!

Rob M.

The technician Daniel was great! He was very knowledgeable explaining how the AC system works and made suggestions on what was needed to keep the system operating properly. He also installed a sensor system and explained how it works through the Goettl App.

K. S.

I give highest my recommendation to Goettl Plumbing! They are great to deal with, up front with their expectations, and have professional, experienced technicians. Many thanks to William Bloodworth, David Villarreal, and Jonathan Saucedo for all the top-notch service!

greg D.

Russ arrived right on time and introduced himself with a smile. We talked about my needs and what I was interested in having done. He accessed the attic and took pictures of the situation up there. Upon coming back into the house he noticed my wife on the sofa and introduced himself. Acknowledged that she was here and would be part of the conversations. He looked at duct work from a new unit install and pointed out a slight issue and suggested an ideal to allow for better air flow to entire house. We talked about temps in various rooms. As the service tech he was very knowledgeable and patient with my questions. Work suggested aligned up with what I was wanted to have replaced. There was no pressure as to what we should have done. Great personality and easy talk with. Very much enjoyed his relaxed manner. Was helpful in my decision by making to have the work done.

Ruben G.

William and David were very hard and diligent plumbers who did an amazing job with our kitchen remodeling. They were very knowledgeable and explained how things worked in detail. I recommend this company for plumbing needs.

Sanders S.

We had an AC maintenance and vent check today and we are Very happy with the service Billy McDermott provided. He is very knowledgeable, patient answering all of my questions and offered videos and pictures to support his findings. Thank you.

M S.

Amazing company that truly stands by their work and delivers outstanding service. I would absolutely recommend Goettl and plan to use them going forward.

I initially had a rocky start with one particular representative, but the Goettl team stepped up and made it right, which says a lot about their integrity as a company. Billy did an outstanding job and made sure my system was safe, fully operational, and gave me real peace of mind.

Thank you to management, Josh and Josue, for personally ensuring the job was completed to my satisfaction.

Vincent Ray T.

Kevin our AC tech did an awsome job. Gave us a breakdown on what issues we had and explained in detail the cause as well as possible remedies that can be used to address said issue.

Becky S.

Russ was an excellent tech! He offered to wear covers when coming into the home. He was very thorough. He explained everything in great detail showed me the pictures understood my concerns, etc. very positive experience.

Joe F.

Darean did a phenomenal job on a tough outdoor PVC break in a challenging location. I will not hesitate to call goettl and specifically Darean for any future issues.

Emil Z.

Our technician was extremely professional and helped us with everything we needed without any hiccups! He’s an incredible employee!! Juan Gil was great

Jose Alfredo C.

I had an excellent experience working with Goettl Air Conditioning and couldn’t be more satisfied! From start to finish, the team was professional, knowledgeable, and incredibly courteous. They arrived on time, explained everything clearly, and made sure the job was done right the first time.

What stood out the most was their attention to detail and genuine care for customer satisfaction. They took the time to assess my system thoroughly, offered honest recommendations, and completed the work efficiently without cutting corners. My home is now noticeably more comfortable, and I feel confident knowing everything was handled by true professionals.

If you’re looking for reliable, top-quality HVAC service, I highly recommend Goettl. They truly live up to their reputation and exceeded my expectations in every way. Thank you Jose Carreon

Emily P.

Mike Stopa was wonderful with his customer service! Kind, personable, clear, thorough, helpful, and was very kind to the kids were very curious. I’d highly recommend his level of service. We ended up deciding to replace our entire unit, but Mike went over a variety of options and gave us time to think through it.

Isaias was wonderful! He was professional, approachable, knowledgeable, kind, and timely. I highly recommend him!

K. H.

Jahfear was very professionalin the work that he performed. He was knowledgeable and willing to answer our concerns and questions. He was also neat and cleaned up after his work. I believe the Goettl is lucky to have him as an employee
Thank you
Dave and Kathy Halvorson

Renae Henger K.

William Wortz and his partner came out today as we were having overflow problems with our toilet. It would suddenly overflow for no apparent reason. they checked the pipes running from the house to the street and found the problem. They were very professional and kept me updated on what they were doing. I would highly recommend Goettl.

Tahara E.

Very professional and thorough. Junior Gonzalez was very knowledgeable and provided the explanations that I needed to feel secure. I called for a simple Water heater flush. However, because of the great questions Mr. Gonzalez was asking me, turned out I needed a Pressure reducing valve (at a great price also with warranty on parts and labor) and it made such a difference in my home. My wife is so happy with the water pressure now. Our home is only 5 years old and we have been dealing with low water pressure for 2 years at least. I recommend Goettl, very transparent and I love it.

Karen H.

Goettl came out to asses our heater within a timely manner. Josias was kind, efficient, and very helpful. We ordered a new unit and Jose came to install it. The work was completed promptly the next day. Both technicians were kind and informative.

Scott H.

Dustin came out to fix out furnace. He was friendly, knowledgeable, and very efficient. Completed the job fast and verified the unit was working as expected.

Angie A.

Top notch service. Andrew was very professional , personable, timely, informative. Declogging and leak found where roots had entered sewer line. No pressure. Couldn't have asked for better service. My husband and I will highly recommend to friends and family. Thank you, Goettl!

Ed O.

My tech was Gilbert, very professional. Did an excellent job explaining what the problem was in a way I could understand.

Not thrilled about the cost. But I think it was fair.

Alan B.

Goettl technician showed up the same day I called for an emergency sewer line blockage. I needed 30 feet of sewer line replaced plus additional sewer pipe lining, and a backwater valve replaced
Nick, Julian, and Josh were at my home for four days. They did a meticulous job, cleaning up every day with no debris left. They were responsive to my questions and took pride in their work. They explained the work to be done in great detail.
The work team was terrific, and I would have no hesitation in using them again or recommending them.

Ernie K.

Professional and courteous service from William Wortz. He is detailed and experienced in his profession. Took great care to alleviate the main drain issues to the city line. Will always ask for this technician. More work to be done and hope he is involved.

GLADIS B.

Brent was excellent. His service was spot on. We were in need of second opinion concerning the plumbing issue. .because of his listening ear he answered all questions. Im grateful for his professionalism, his knowledge and his patience.

Mary K.

A return visit was promptly scheduled as a follow up to the installation of my new R.O system. William was knowledgeable and made a correction to the work that had been done. I am very satisfied with my new system.

John J.

Jeremy did an excellent job with our HVAC service. He was on time, knowledgeable, and took the time to explain everything clearly. The work was done efficiently and at a fair price. You can tell he really knows his stuff. I highly recommend Jeremy for any HVAC needs.

patty L.

Stacy and Anthony
Did a great job. Answered all of my questions and showed me how to take care of my equipment. They talked to me not at me. Thank you both of you.
Patty 🤗🌷🌵

Nancy B.

DANIEL WAS IN THE WINDOW OF ARRIVAL. WENT RIGHT TO WORK, ALSO CORRECTED AN ISSUE. THANK YOU. EVERYTHING IS IN WORKING ORDER. HE DID A THOROUGH JOB IN A GOOD TIME.

Duane L.

Geo and Trey were awesome. They took their time to completely review my current hot water system. They thoroughly explained my options for keeping my 75 gal gas system or switching to tankless and provided an estimate on the spot. Thanks Again!

Michael D.

Darean was great! We had what I thought was an easy problem and he found out it was due to very poor installation previously. He got it done right, done quickly and got everything working.

And no, they didn't "invent" a problem. They solved it.

Jennifer F.

Excellent presentation..very knowledgeable..respectful ..very helpful..although the prices were on the expensive side..would definitely consider this company and Deano.

Christopher G.

José Carrión, thank you for air handler service Inpection. Appreciate the recommendation in info on understanding my system better. You were very polite and knowledgeable in answering my questions. Goettl has a good asset in you.

Brenda F.

Deano was absolutely the best. He was prompt, courteous and professional. He spent the time he needed. Highly recommend!

Added: Brayan was also exceptional. He and his Coworker were very professional, courteous and timely. I couldn't have asked for better service!

Lyndsay E.

Jef was very professional, honest, experienced and knowledgeable. He took his time explaining everything and answering our many questions and assdrwwing our concerns. We are so grateful for such a positive experience.

Chris H.

Excellent service! Quick, prompt, same day service. These guys are total professionals, and know their craft inside and out. Very respectful of your living space, and make every effort to accommodate.

Rosa M.

Jorge, Mathew and Mario all very knowledgeable, professional, polite and courageous. I'm so happy that I chose Goettl for my A/C and Heating replacement. I will recommend Goettl to my friend's and family.
Thank you

Imabeautifulmesss W.

What a great service. Angel was professional, knowledgeable, and friendly. He was very considerate and made sure to not break tiles walking on the roof. I will be requesting him for all future maintenance visits. We have a membership which makes maintenance visits easy, with so many great perks included. The nice thing is I don't have to remember, when its time for service they call me and schedule it and they are included in the membership. Its paid for itself in one visit and I get monthly credits.

Christine J.

Richard did a great job. He had to return to replace the dirt he had dug up. Overall Richard did an outstanding job. I never did get a call from his boss to answer a question that he could not answer.

Tricia D.

Blair Goulsby-Smith was amazing ! He went above and beyond for me . Definitely recommend him and this company to anyone needing plumbing assistance! Many thanks again , Blair !

Francisco M.

Mo the tech was great. Informative and explained process. I got a duct cleaning and they showed me pictures of before and after. Was a smooth, easy process

D A.

Daniel R. and Zach C. did a great job and were very knowledgeable. They showed me every step of the way what my issues were. I will also use them for future projects. The project was found and fixed within a day. Great Team here for sure.

John L.

Parker was very friendly and informative. He went the extra mile to share with me some concerns he found and gave me options to resolve the issues. He was not at all pushy, but did explain the risks in a very professional way. I appreciate business done that way. Thank you Parker. Keep up the great work.

Katina F.

Thanks to Lupe Meza. He was so kind, courteous, and every pleasnt to talk with. He was quick to it and done in a flash. Thank Lupe for helping to keep our Heater and A/C up to snuff.
5 🌟 🌟🌟🌟🌟

Steven N.

Caelin Taylor from Goettl was very professional and knowledgeable. He fixed the problem in little to no time. He instructed me on what to look for in the future if I were to have the same problem again.

B B.

Jef was a SUPER nice technician that came out on the weekend and fixed our furnace. He was thorough, polite and well versed with our heating system. I am going with Goettle Services from now on... they are the BEST!

manny V.

Great service and the gentlemen went UP and BEYOND!

Update on 1/10: Ashton was very helpful and informative. He did a good job and gave good communication!

Angelo L.

Diego was exceptional. I called Goettl to diagnose a non-communicating thermostat and Diego took the time to troubleshoot and fix the real problem. Extremely communicative, transparent, and honest about the entire process. Definitely going with Diego and Goettl for all plumbing, heating, and cooling needs.

Tina B.

Blake was friendly and very professional from the start. We were given a thorough breakdown of how our HVAC system was running and options to improve our homes air quality and performance. After talking with Blake about the next step for our HVAC system, we know we're in good hands and have a peace of mind with the Smart Sadie program.

Julia G.

Josue was professional, friendly, and thorough while servicing our home A/C. He took the time to share helpful feedback and advice, which we really appreciated.

Nataly W.

Thank you for sending out such a sweet, patient employee. Her name is Jasmine, she explained everything and gave some advice on future things to expect and what to do in those cases. We were her first filter change so she was very careful with precautions and such. Wouldn’t mind her coming to our address again for future maintenance!

Kimberly D.

Brian was great at communicating and checking out my unit top to Bottom and gave me good recommendations to keep it running smoother and for years to come. Very kind and professional!

Daniel K.

1/10/26
Ashton was a great tech. Jumped right into the maintenance check ensuring our systems were up and running as should be. Following his tune up and inspection, Ashton thoroughly went over all his findings before cleaning up.

Nate is a fantastic Goettl tech. Came out to fix one problem but quickly realized the diagnosis was not correct. Stayed at our house, relentlessly working to figure out the issue all while in a house with no A/C, registering indoor well above 90. Thanks to Nate, David and Goettle for getting us back up and running and taking care of us and making the invoice total right. Great customer service in this experience.

12/21/24
Jeremy was fantastic. They were able to get us in earlier than scheduled. He remembered the house and was able to due the maintenance tune up and test the system in no time. Great experience.

12/26/24
Francesco is a top notch plumber. On time and got right to work. Did all his inspections and was in and out in no time. Stuck around after his inspection to talk about what he found and made some minor recommendations. Awesome experience.

Pete M.

First cold night in our new home and the heat didn't work, woke up in a 53 degree house. Jesus came out that day, diagnosed the problem, and we had hot air blowing in less than an hour. Jesus was friendly, knowledgeable, and of course helpful. Thanks, Jesus!

Olivia B.

Had a water leak and Richard came out same day to fix. We are grateful for all the info he gave us about our plumbing system. We will definitely use them again in the future!

Deb K.

Technician Ricardo was great. Very polite and thorough. As usual Goettl had a glitch in their system and 8am appointment had to be moved to 11am. Naturally they always find something wrong. This time it was only $400.

Rosanne H.

Great tech.Jarod was courteous, professional, knowledgeable, thorough and very pleasant young man Preventative hvac maintainance checkup .Gave me detailed report and explained everything as he went along.

Daniel J.

Ronnie did an AWESOME job, he was very concise on the issues, and gave us the best advice on the subject. Also advised us on possible future issues, and ways to resolve them.

Zach M.

Amanda Nations was great! Very knowledgeable and easy to work with. Gave good recommendations but wasn’t pushy as we don’t need to do anything to our system at the moment. Highly recommend!

Jacob B.

Excellent service. Patrick and Joel were quick, efficient, and very kind. Benton was responsive, clear and very fair. All in all the team left us feel great after our new HVAC install

Arthur B.

First, Goetl was on time and the technician, Andrew Arizola, was great. He determined the problem very quickly and remedied it very fast. He was also very personable and made me and my wife feel comfortable.

Emilio A.

Goettl air and plumbing are totally different company they are total professionals , Mark sent Christian Molina to perform a total inspection of my air conditioning system . And found that my air ducts were leaking , and outdated for my high efficiency AC unit. And recommend to upgrade the air drop and the air duct system. The next day one of there crews came in to start removing all of the out dated drop and air ducts. And the next morning they came back and installed all air ducts and a larger air drop and completed all necessary work . I would recommend Goettl air and plumbing to everyone who needs and wants there AC & Heater system to work like it was intended to work…
A BIG THUMBS UP!!!!!👍

Amanda R.

Josue was incredibly professional, friendly, and punctual. He took the time to thoroughly inspect my home’s hvac system, explaining every detail of what he was checking. His knowledge was evident as he clearly outlined the issues and the benefits of professional cleaning, even providing recommendations and options for other services (outside of my original service inquiry).
The estimate for the duct cleaning was presented transparently, with clear explanations of the process and pricing, making it easy to understand. Highly recommend.

Justin G.

Great and informative preventative maintenance. Parker was incredible - gave me really good information I didn't know and helped me prevent what would have been a much bigger problem later. Will definitely come back for future HVAC needs.

Travis C.

Received very professional and courteous service. Juan explained and gave answers to all my questions. Juan located leak under my sink and completed the corrective actions to eliminate my leak problem. We talked about and tested my water quality as well. I decided to get water softner replaced with a higher quality system. Goetl AC and plumbing will continue to be the company I use for all my future equipment upgrades or repairs Highly recommend company and their professionals.

Rita W.

Kevin was professional, polite and ready to answer our questions. He has a great personality and his smile made our day. Would have given 7 star🌞🌟

Maria Bell F.

Robert B . Thanks for your knowledgeable input. We learned a lot and you were so amiable that the big problem sounded solvable. We hope all plumbers are Ike you. They’re not just after the money but be able to help people’s problem and ease their woes. Kudos!!! 5 stars for you.

Michael L.

Goettl air conditioning rejuvenation my technician was Brian and he was very polite very thorough very professional I would recommend this company and this service

Lauren P.

Daniel R was wonderful! He was very friendly and quickly found the issue with the water heater. He handled all the communication with the water heater company to see if it was under warranty and have a new part sent out. Highly recommend!

David L.

The gentleman that came out to my house to check out my shower was a great help tons of knowledge and definitely for the people I hope to continue Getting the same service that I have been from you guys nothing but good things to say Take care of your customers the help I got was from CALEB really nice guy and great help thank you can’t wait to get my service fixed soon. Thank you again for coming out !

Anonoly19

Josue from Goettl is an absolute STAR and a true lifesaver! I’ve been struggling with air quality issues, and he went above and beyond to thoroughly check my AC system and ductwork. He found that my ducts were not sealed properly and clearly explained everything, recommending a duct cleaning, sealing, and a UV light air purifier.

I called so many companies before this, and no one took the time, care, or patience that Josue did. His customer service was outstanding, his knowledge was impressive, and he genuinely cared about making sure I got the right solution, not just a sale. I was honestly surprised by how detailed and honest he was.

If you want things done the right way, I 100% recommend Goettl and especially Josue to have in your home. Truly top-notch service!

Don F.

We suspected that the black stuff recently building up on the sides of our A/C ceiling outlets could be mold. An afternoon call to Goettl brought Blake to our house at 6:30 that same evening. He thoroughly checked the A/C outlets, units and duct workk, concluding that moisture leaking from the outlet plates was creating the mold.

We discussed options and agreed that a detailed lcleaning and sewing of all the ducts should eliminate this problem. He discussed financing and, and returned the following morning to make all the arrangements. He also advised us not to continuously run the A/C fans when the unit was not cooling, which seems to have helped with the humidity already, even though the duct work isn’t scheduled for a few days hence.

It was a pleasure to work with a knowledgeable A/C technician who could quickly isolate the cause of our problem and arrange a solution.

Cristi L.

Frank Soto/Goettl came out this morning and fixed us up with a new hot water heater. He was professional and did an awesome job. I highly recommend him for your plumbing issues.
Kudos to Frank Soto 👏

Brian Y.

Kevin thanks for helping out today.
Goettl provides fast and professional air conditioning repair services. Their technician sam was knowledgeable, prompt, and efficient, ensuring that systems are back up and running quickly. The customer service is friendly, and they offer clear communication throughout the process. Highly recommended for quality HVAC repairs.

Laura M.

Junior was efficient, knowledgeable, and very friendly. He completed the plumbing system flush smoothly and took the time to walk me through his analysis and findings. Great service from start to finish—highly recommend!

Suzanne A.

This was the first time using this company. And it was awesome. I had been with Yes, Company for 10 years. You cannot compare. The service was awesome from the Associate.

Christina Garcia O.

Brent Sloan is all in for the client. We cheer when we get Brent for a service call. Why? Because you know it will be done right. The other plumber didn't investigate enough and it required a different solution once Brent did a proper investigation. Too bad human cloning isn't possible.

Margaret S.

Andrew Stone from Goettl was incredibly professional helping us to assess our plumbing situation. We authorized installation of a new hot water heater and toilet. His patience and kindness definitely approached sainthood! I hope you appreciate him as much as we did!

manny T.

Had tech Adrian Silva come out to perform our yearly HVAC check and he arrived on time and was extremely thorough in his assessment of our system and home insulation condition. He did report the insulation being low and even went as far as honoring a quote we received 9 months ago even with the cost of materials going up and the price per sq ft of insulation now being almost double. Thankfully our builder honored the previous warranty and will be doing this work but we do appreciate Goettl and we never hesitate to contact them when ever we have issues w/ plumbing or HVAC.

Danny

Troy Fox is a solid, competent, and highly effective technician who fully explained all the nuances of the heater maintenance he diligently worked on. Troy is personable, knowledgeable, and courteous. He took his time to first thoroughly service my system and then patiently explained in layman's terms what was done. Not being versed in this type of tech, I now feel I have a clearer understanding of how my system works. Troy is an asset to Goettl and carries himself professionally, honestly, and with integrity.

Nanci N.

Caelin is just wonderful! Explained in detail each step of the way for each repair/replacement that needed to be addressed. Thank you for all you do! Will turn to Goettl for my plumbing and hearing needs. Quality work at fair prices!

Rachel O.

Colten was Very helpful. He explained every step of the flood inspection thoroughly. All of my questions were answered to my satisfaction. He is a very knowledgeable and patient technician.

Cindy H.

I like this company because they do not try to tell you something is broken every time they come and get you to spend extra money. They just offer a great service on a regular schedule to make sure everything is working properly; and their home maintenance contract is one of the most reasonable in the business. Daniel R.” came to my house today and he was extremely professional and kind and very thorough. He did a great job!

Eddy C.

Ericka and Katie set up my ac rejuvenation the other day and Jarod, our ac technician came out. Our house is only a year old so we didn’t expect a lot that needed to be done. He worked inside and outside the house for about 2 hours. Jarod was able to take pictures, videos and draw up a detailed report of what our new system needed. Basically he was able to identify a bunch of work that needed to get done that our home inspector completely missed! He was friendly, professional and answered all my questions. Thanks Jarod Ericka and Katie!

Brent P.

The entire experience with the Geottl team was great. We had an emergency plumbing issue and they were able to come out the same day to address it. The online scheduling was easy and they send text notifications with a live map so you know exactly when they’ll arrive.

Julian and his team (Joey, Jeran, and Alonso) are extremely knowledgeable, efficient, and worked hard to get us back up and running as quickly as possible. Upon completion they send a detailed email with pictures.

Arneysa G.

Thank you Goettl for the great service! Thank you to Alan and Daniel for doing amazing, intricate and efficient work. The guys are very personable. Excellent customer service means everything to me. ❤️🙏🏾🙂

Mike B.

Alek Delarosa helped my parents today with a leak, he was professional, very personable, and efficient. He gave them a few options without being pushy. Explained everything in detail. Thanks Alek.

samantha C.

David from goettl came out dame day and fixed all my air issues! Amazing! Went above and beyond and even replaced the air filters. I am so happy I chose them. Thank you!

Elizabeth G.

Excellent service helping with a clogged condensate line on the A/C. Kevin Edwards was friendly, knowledgeable and took the time to thoroughly explain the state of the entire system. Absolutely recommend.

Sherwin M.

Jasmine was very professional and conscientious about her work and duties. It was a pleasure having her over working on our unit. The work was under warranty.

Gaelen L.

Preston and Daniel R of Goettl were fantastic to work with. Came out quickly, was efficient in diagnosing what was going on (multiple issues) and was able to come up with solutions to get our home back to a normal.

Thank you!

JOE C.

Excellent service system working great now both working with excellent did a great job

Update: 1/7
Stacy excellent service excellent job well done professional communication excellent explain everything on the up to date stuff I need to do in the future appreciate your service have a nice day thank you

Devon B.

The tech Nathan was extremely polite and explained everything needed to know. He was able to give me accurate pricing and recommendations for continued service and no pressure to purchase products or services now.

Julianna E.

Juan Escobedo Duarte was professional quick and cleaned up after like no one had ever been there. We always have the best services provided whenever we call Goettl. Very happy with the quality of his work as well as, his professionalism and efficiency. Thanks 😊 5 stars☆☆☆☆
2 thumbs up 👍🏽 👍🏽

Seamus G.

Good communication about arrival times. Brent did a great job talking through the technical aspects of the water heater and doing an efficient service job.

James K.

Joey from Goettl Air conditioning & Plumbing in Tucson provided excellent service recently. He was friendly, professional, and efficient. Highly recommend.

Michael B.

Had my AC serviced by Goettl Tech Nate Gould and would like to take the opportunity to mention the high quality and service he provided along with his professionalism, candor, and knowledge on what he does. He was very thorough and took the time to inspect my potential issue(s) It's nice to still see workers representing a company with such high integrity.

Darian L.

Service Technician, Chris Beers, with Goettl HVAC provided outstanding service from start to finish. Not only was he able to make it out same day for an unknown heat related issue. Throughout his time at my home, he was professional, knowledgeable, and took the time to clearly explain what was going on with our system and what needed to be done. Chris worked efficiently, was respectful of our home, and made sure everything was running perfectly before he left. It’s rare to find a technician who combines knowledgeable expertise with such great customer service as well. Highly recommend Mr. Beers (what an iconic last name 🙂 hah ) and Goettl HVAC to anyone needing reliable, honest HVAC service!

Eric W.

Daniel R. And Darius were terrific. They absolutely knew what they were doing and were friendly and very respectful of my house and myself. I have nothing negative to say at all.

Monica S.

Ashton was such a nice young man who is knowledgeable, considerate, and works efficiently. I highly refer him and hope to have him come back this summer for HVAC maintenance.

Brian L.

Daniel from Goettl came by this morning to inspect and tune our heating system. He was on time, very courteous and knew exactly what he was doing. He facilitated the entire process as well as answering some questions for me regarding system components.

Shari O.

Colton came out same day to identify the problem and what needed to be done. The next day, Mark arrived with the necessary supplies/tools. Things did not go as smoothly as hoped and Mark kept me informed and left the site clean.

Vanessa S.

My family was already dealing with a medical emergency and my parent’s heater stopped working. Goettl was amazing to work with and the communication was excellent. But it was the technician Joe ( Joseph Rubio) who came out that made us choose goettl for the installation. He was prompt, professional and explained everything clearly. There was a part that was needed and Joe not only got the part but because I shared I wanted to get it fixed before my dad got out of the hospital he came and completed the installation on his day off without a second technician. He showed up right on time and was quick and efficient and made this process so much less stressful! Thank you Joe for your phenomenal service!

Kayla M.

They came for a same day to repair our AC that was completely out. Troy Cresap-Fox was incredibly thorough, fixed several issues, and provided me with very clear explanations. Our system is back up and running.

Sandra Q.

Excellent service from beginning to end from both Colton and Jeren! I called Goetti at 11:30 a.m., and they had completed the job by 6 p.m.! They even helped me clean up the mess from the water heater leak. Very knowledgeable, efficient, polite, respectful, and hardworking. I could not be more pleased.

sara

Daniel R was very experienced, patient and knowledgeable in his field of work. I was quite pleased by the manner in which he took his time to troubleshoot and find our existing plumbing issues. Thanks and much appreciated.

Kathy

Saul and Patrick at Goettl’s provided thorough, professional, quality, personable, and knowledgeable service on our HVAC system. We are very pleased with the efficient response!

Update 01/05/26 Stacy was here to evaluate duct system clean and did a fabulous job and helped with dryer vent cleaning and other questions!

Rick N.

Today was a Goettl party at my house. Brent and Colni were here for hvac and plumbing maintenance. I learned quite a bit from both of them. Turns out I NEEDED a new PRV pressure reducing valve, mine was letting too much pressure into my house which would have eventually caused issues with pipes and more. It had already contributed to my beater heater being ready to retire as well. Same day Zach came out and dug up and replaced the PRV and installed a new water heater. One long day but all done now. Thanks again to the team Brent Sloan, Colby, and Zach!

This January's visit with Kevin

Teresa M.

David texted me of his pending arrival, arrived on time. He was courteous, professional and completed the service promptly.
I am very satisfied with my Goettle services, their employees, including the scheduling staff, and highly recommend this company.

Vivianne G.

Kevin Martinez was such a wonderful technician. He took his time to explain everything going on. I would love to have him as my technician again. Very bright and thoughtful human being. He even loved our cat like family

Autumn T.

Editing my first review to add a new experience.
We have known our water heater was at the end of its life. Goettl came in to do maintenance. Brent S. was our technician. He was very kind and knowledgeable. He explained the different options and we ultimately decided to replace our water heater with his help.
We were able to get it replaced same day. The crew who replaced it Zach C. (and I think Darrius?) did a great job replacing the water heater. Happy with everything!

Was having AC issues and a technician was able to come out the same day we called. Chris Rios did a great job showing and explaining in detail the problems we were experiencing with our unit. In the end, it was best for us to replace the entire unit. A crew was actually able to come out the next day to install the new unit. Juan and Carlos did the installation and did a great job! They were on time and were thorough. Happy with the entire process!

Kathryn D.

Jacobi and Gustavo are both hard working, smart sweet guys. They’ve been so helpful to us during this whole HVAC renovation journey. Best of all, even when it was miserably cold and dark, neither one of them hesitated to dive underneath the house and solve problems. Love it!

Melissa D.

Robert Burrer was the plumber who came out for my service. Robert did a great job. He was very helpful and took the time to explain issues and what to do to avoid further issues.

Tim C.

Tai did a great job with the inspection to make sure everything is working properly. Was productive from the moment he arrived and worked efficiently.

Toni G.

During duct rebuilding and installation of a new air conditioning unit installation at our home by Goettl AC services, a water valve was was unknowingly compromised in our attic. After about three days, a water leak was discovered after two bedrooms and a bathroom became flooded. The water valve had previously been installed by Goettl during instillation of a water purification system.

Goettl plumbing supervisor, Craig Cooper, arrived to survey the problem. Craig determined the valve had been incorrectly installed during the previous water system installation. Craig immediately contacted water mitigation supsrvisor, Ethan Gray at Quick Restore LLC.

Craig coordinated with Ethan the construction, drying of walls/carpet and services for the boxing and storage of our personal property. The reconstruction and repair work was done professionally and in an outstanding time frame for me to undergo major spinal surgery.

I wish to thank Craig for his outstanding integtity and attention to detail for this undertaking. He arranged for Goettl to cover all the costs involved for the work, boxing, moving, storage and water mitigation.

We are so very grateful to Goettl for their wonderful work ethic, technicians and supervisors. We absolutely continue to use and wholeheartedly endorse Goettl for all our AC and plumbing services! Thank, you again Craig!

Joe M.

Joel and Patrick did an awesome job installing my new HVAC system and then JR Padilla was equally awesome installing my electrostatic filter. Everyone at Goettl is professional, transparent and helpful.

Eddie A.

Trevor Hart was great young man that was knowledgeable and efficient. We love Goettl and are members with a maintenance plan that is perfect to keep our unit running as specified

Terri L.

Goettl is fast efficient and reasonably priced. Devon, my technician was very knowledgeable and thoroughly inspected all of my faucets/hot water heater was flushed . I could not ask for a nicer guy.

Jeff S.

Daniel Martin was very friendly and information, during his visit to remove the extremely stuck shower head nut, the installed my new shower fixture. Wife is happy, so life is good.

Barry H.

Appreciate the very detailed description of what was wrong and future recommendations for replacement and maintenance of heating system parts. This was complete with cell phone pictures and videos which helped a lot. Very personable and well spoken repair person. There are a couple of parts that I now have planned to replace by Goettl.

Lorraine S.

Just had a service by Parker with Goettl.
Parker was very pleasant, knowledgeable and respectful of us and our home.
You’ll be in good hands with Parker and Goettl

Carlos F.

Richard was really great at explaining the whole process and how long each test would be. He was able to give us mostly good because it was a smaller job that what we thought it could be.

Susie L.

Jeffrey Jose did a wonderful job fixing the leak in my toilet. He was both friendly and polite and kept me informed of the progress the whole time. I have had quite a few visits from the Goettl techs for various issues. The office ( also extremely nice and helpful) texts me 30 minutes before the tech is to arrive. I have had wonderful experiences with the techs that have come to my home and the office personnel as well. Thank you for everything Goettl

Kate M.

Mike H did a great job fixing some plumbing issues at our house this morning. He gave me a heads up when he was on his way and was very efficient and kind. Thank you Mike!

Anthony B.

Our installer was on point with what our problem was with our hot water heater and had it fixed in no time. He was super nice and professional. I recommend using Goettl to all my family friends and all my customers. Thank you Goettl.

Lisa L.

Great service! Johnathan Johnson was very polite and professional. He did a fantastic job servicing my HVAC unit and making sure it was ready for the winter season.

Scott J.

Alan and his apprentice were life savers this morning. Came home to a wet garage and dead water heater. They came out within the hour on Christmas Eve. Very professional and friendly. Quality install as well.

Jonathan B.

On time and your estimator was very much the professional. I am impressed with his thoroughness and knowledge of equipment option available to me.

Update: I accepted your proposal and wow, three days later my house has heat and air. Installation time was a little over five hours with breaks, and all the time your crew worked efficiently and professionally. Nothing left undone. A big THANK YOU for you guys.
Update2: Goetti set up the building permit appointment with the county, and attended the inspection, which past with no issues. Other companies that I have dealt with have not done so much. Furthermore, I did get multiple estimates, and all the other companies had convenient add-on's which proved by the inspection were a unnecessary expense, thus making Geotti price the lowest and most honest of them all. By the way, the heater and a/c have work to perfection and are both very quiet.

Follow up: A home inspection showed a small issue with my new furnace, so I called Goettl. Next day service and they determined there was an issue with the furnace they installed. Two days later (Christmas Eve) a brand-new furnace was installed. No debate, new questions asked, no cost to me, they insisted. This was quit the contrast to what I experience with other HVAC companies I have dealt with in my forty years in Reno.

Julia S.

Yesterday we had a plumbing inspection, which was part of our Sadie membership and Blair was our technician. He was so thorough, helpful and informative. He put us at ease with what our system look like and also was able to show us things that needed to address. He was able to give us quotes for the future work that should be completed. They didn’t pressure us to rush into anything. Blair is a great representative of Goettl. We are always so pleased with their technicians , management team and their customer service team as well.

Andy H.

We have the service that allows them to come out twice a year to do preventative maintenance on our HVAC and Plumbing System. They have always been courteous and knowledgeable. They do a great job.

Robert A.

Troy was amazing! He came to look at our HVAC system thermostat. It has not been working properly. He spent quite a bit of time troubleshooting the thermostat. Couldn’t find anything really wrong. Just to be certain, he replaced the inner workings of the hard-wired thermostat. He encouraged us to call again if it continues to malfunction. He was on time, professional and courteous. We stand by Troy and Guettel!!!

Pete T.

After dealing with a chronic sewage drainage problem for 4 plus years, and having several services unable to properly diagnose it, and implementing temporary fixes, the Goettl team of Greg and his apprentice Luis quickly found the source of the issue and repaired it. We have had estimates from other firms to fix this for over $1,200 and this team did the job for under 25% of that. Great to have qualified knowledge and experience working for us to solve this issue once and for all. A very well run business.

Jennifer R.

Great Service, 100% HONEST WORK. Absolutely No pressure sales to replace Unit our 24 year old gas furnace and AC Unit, they gave options on what they could do to get it up and running. Took lots of pictures to show us areas of concern.
Highly recommend Goettl Air Conditioning and Plumbing!!!

Jean M.

Cameron was very professional and knowledgeable. Goettl offered same day appointment for both plumbing AND HVAC issues which is very convenient for me and my schedule. I would recommend their services

Tn Johnson J.

So this review is is for service over the past year.

A short history. A few years ago, we had four seasons put in a new furnace. After checking around and getting tons of estimates, there was as much as a $10,000 difference between all of the estimates. Four seasons came in at the best price. Unfortunately, I ordered an 80,000 BTU furnace and when the guy was done, I looked at the furnace and saw that it was a 60,000 BTU. I showed the guy the invoice and basically his response was ‘ Oh crap’ so I talk to the manager and he assured me that 60,000 BTU would heat my home sufficiently since it was a high-efficiency unit.

I was ready to have them tear it out and put the right one in, when the manager guaranteed the furnace and gave me the price for the 60 KBTU with a substantial discount. I did the regular maintenance and service service with four seasons.

When Goettl took over, I’m not sure if they just change the name, or bought four seasons, but everything changed after that. First I was informed of a membership called Sadie which is basically a yearly/monthly fee that allows us to get a lot of benefits. Free service calls, free, free preventative maintenance and discounts on non-covered items.

The first thing that I noticed was Josh came in to do a service, check the pressure and saw that the original installation guy did not convert my furnace to propane. Apparently none of the other service people ever checked the pressure. He had to return with the correct parts and changed out the valve. He also helped me out with a bathroom heating duct that was ripped. The price was great and he said he felt bad that we had such issues with the previous company.

A few months later (last Saturday) we stopped getting heat. I called Goettl let them know, and they were at my house within two hours. When it’s freezing outside or going to be subzero it’s really important when they respond so quickly.

Chris was the technician and he found the problem, however, the plumbing supply company was not open till Monday morning. Two days with sub, freezing temperatures scaring me a bit. Chris said that he would check with Dispatch and see if they had a couple of space heaters. When he was leaving, he noticed we had a bunch of firewood on the front and he offered to help bring firewood in. I told him no problem we had it, he said he was happy to help us. Make sure we had enough firewood to get through two days.

These two offers, were above and beyond in something you really wouldn’t expect from your HVAC people. Unfortunately, they didn’t have any space heaters at Dispatch, so we went to Home Depot and got some radiator heaters and then yes 24 hours a day kept a fire going.

Chris showed up Monday about 11 AM with the parts and it took him about 2 1/2 to 3 hours to fix all of the problems. I’m not savvy with all of the HVAC terms, but something about condensate water bill backed up through the system blah blah blah… we now have heat. lol.

Getting the Sadie member membership/club was the best thing we decided to do. They call us regularly to schedule our summer and winter maintenance. They are responsive. And they are very polite every time I call them.

I really would recommend you contacting them and get on that membership before you actually need them. Thank you, Josh and chris and unfortunately, I cannot remember the name of the female technician that came out and changed our filters but she was awesome also!

Chris A.

Andrew Morgan came out to do a routine check for my AC after it was installed a year ago. Great service and explained everything in a way that was helpful and effective. Definitely recommend

Patrick M.

We just had our winter rejuvenation service for our home’s two hvac units. Eddie Franco was punctual, answered all of my questions, and was thorough in detailing the servicing and the health of our systems. Great job!

Juanita Arturo M.

Yes, definitely. A/C&H Technician Kevin Edwards did an awesome job.. after checking out the issues, he explained everything in detail to me. He is a very professional bright and polite person. 5+star

FrThomas Robert F.

We have had Goettl service for 6 years now. We couldn't be happier with them. Damien (AC) and Pablo (plumbing) both did work for us today. Wonderful, professional, young men.

Peggy B.

Jose and Ricardo replaced my HVAC system today and were very courteous and professional. They answered all of my questions and showed me how to work the new thermostat. They were very careful moving things in and out as well. They were really nice people as everyone I have talked to at Goettl has been. Great company and service

Carl S.

I run an Airbnb with 5 rooms in my home, and my tankless water heater suddenly went out. In my case, this was an emergency, especially with the weather getting colder. Goettl ensured that a technician arrived within a few hours, and Juan Gil showed up in good spirits and ready to solve the puzzle.

Like most people, I typically search for the cheapest service I can find, and I end up having other plumbers come out to check out issues with my tankless water heater, who run their mouths, upsell parts (that don't seem to be causing the problem), and generally don't really know enough about tankless water heaters. This time, I decided to go with an experienced company with a good reputation, and I am glad that I did - Goettl's prices are very reasonable and worth the service they provide.

Juan, was very knowledgeable, patient, and persistent. Even better, he was careful and humble enough to acknowledge that he didn't know everything and checked with the manufacturer at every step. Juan spent a great deal of time helping me diagnose the problem (which always seems impossible to ascertain quickly with machines like tankless water heaters), and went above and beyond to ensure that my guests and I had hot water tonight.

Juan never got frustrated; he handled everything carefully and made sure to clean up after himself when he was done. If I can have Juan take care of all of my plumbing or AC issues in the future, I will. And if you're reading reviews to decide whether to call Goettl for your issue, I would encourage you to trust their service and experience. My experience with Juan was definitely memorable.

We now have hot water again. Can I get a "hell yeah"?

Ron L.

Junior was awesome. Took the time to inspect and explain everything and make recommendations. Made sure I didn’t have any questions before he left. Very courteous and professional.

Irene C.

I cannot recommend Geo with Goettl Plumbing highly enough! From the moment he arrived, he was an absolute pleasure to have in our home. He was incredibly friendly, professional, and put us at ease immediately.

We had a concerning plumbing issue, and Geo was able to diagnose the problem with impressive speed and accuracy. What I really appreciated was that he took the time to clearly explain what was wrong, showed me what he was looking at, and gave me honest, practical advice on the best solution.

He had the issue resolved in no time at all. The whole experience was seamless, from the quick scheduling to the efficient and high-quality work. It’s so refreshing to find a technician who is not only a master of his craft but also a genuinely kind and trustworthy person.

A huge thank you to Geo and the entire team at Goettl. You have a customer for life! If you need a plumber, ask for Geo—you’ll be in the best hands

Teri W.

Goettl has provided multiple systems for my home over the past few years. JR just completed a repair on my AC and he (as typical for Goettl techs) was friendly, knowledgeable, and efficient.

Jeffrey B.

We just had the duct cleaning done so looking forward to dust free heat and AC in the summer. A $499 special! Veronica was great! She and her partner took great care with our home and were done in a very reasonable amount of time given the size of our home and the number of registers and other vents! I highly recommend you take advantage of this service if you haven’t had it done yet or has been over 7 years!😊

Jimmy O.

Had water coming through the wall all of a sudden one day. Robert Burrer from Goettl showed up and was very helpful, informative, and very respectful! Was also knowledgeable and provided top notch service. Would definitely use Goettl again and request Robert as the technician. Plumbing repairs are never fun but he helped keep us informed to make the best decisions, come up with a plan, and also a solution. Now just have to get the work completed later this week! Thank you Robert!

Tiffany P.

Frank Soto is wonderful! He has been out to my home on 2 different calls, each was a different call out. Frank Soto is very knowledgeable, kind, understanding and his time management is on point. Great Job, well done as always Frank Soto. PS. I will request Frank Soto by name for all plumbing fiasco! 5 stars again.

Fran M.

I called Goettl which had done previous plumbing for me. I couldn’t get the water shut off in the backyard. And since I have their membership, I was told there would be no trip charge Clayton Purvis was such an angel. He reached down and turned it off, and apparently I had not turned it around enough times I felt like an idiot and told him he can go back to the office and share with his coworkers what this old woman did. Anyway, he fixed it so it’s easier for me to turn it off and on. Thank you Clayton.

Maryellen O.

Woke up to no heat in our house burrrr
I have seen Goettl vans all over town and so I called them.
Got appointment right away and the Technician, Jef Eusepi, took care of our problem.

Jack G.

Had Amanda come out to do regular maintenance on my heating system in case it ever decides to turn cold here in central TX. She was polite and knowledgeable and pointed out some issue I ended up having her take care of for me. She wasn’t pushy at all with selling these services and I would highly recommend her.

Susan A.

Frank inspected our Central Heat and air very thoroughly. Knowledgeable complete and explained everything. Dependable and helpful information to decide repairs.

Audrey A.

This was my second time using Goettl, and they have proved that they are great. This time, I needed a water shut-off valve replaced urgently, and Brent was here the same day! He was patient explaining my options, offered insight about my water pressure, and took care of the problem fast. He was neat as a pin, and I would happily use this service again!

Giovanna D.

Always friendly and professional. Ken, ac tech, was the best tech so far I worked with. He was able to explain to help me know the best way to move forward.

Patty L.

Brent came to find an unknown leak that was running up my water bill. He was very knowledgeable, thorough and courteous. He explained everything. He was awesome and I definitely recommend him!

JoJean Malek B.

Today, Rodell did a thorough clean-out of our bathroom sink drains, including sending the camera down to check for build up out to the main connection to the sewer. This was included in our membership with no extra charge. He and his partner also found the mystery leak in the guest bathroom toilet and replaced the guts and seals. The thing I liked the best was his advice about maintenance and how that little hole in the sink is a real drain that also needs flushing out by letting the sink fill up periodically. Thanks for being so detailed.

Sherri H.

John Nedza was the technician that came to my house to replace my toilet and fix a drain relief valve on the hot water heater. He was professional, efficient and cleaned up. I’m very pleased!

Jeff R.

Mark Espinosa was very professional. Very satisfied with Marks work and any questions I had he had an answer for and the products name. This is the first time using goettl and I’m quite satisfied.

Gregory S.

Good morning, I had a heating system cleaning and maintenance service by your Tech Pablo Alejo. He was very professional and personable from the moment he introduced himself to the out brief he gave me when he was finished. Showed me pictures of what he worked on and explained the work he performed. Pablo is a credit to your organization!

Thank you,

Greg Sanches

Alexandria R.

Absolutely amazing. Wait time minimal, professional and service was fast in its entirety. Josh was fantastic, fixed our issue quickly and we had heat by the time he left. 100% recommend.

Eric W.

Technician Edgar arrived and instantly communication was very easy. I felt he was working with me and not for me. When an unexpected problem occurred, he was able to adjust the solution to specifically resolve my problem. Absolutely delighted with Edgar and Goettle.

Jeff G.

Our repair guy Jeff was great. Jeff repaired a water valve and outdoor water spigot/handle in our backyard. He also took the time to show us where our main water shutoff valves were located and labeled them for us ( We just moved in.)

Janine Damaris P.

Jason came out to do my scheduled Heating check. He was friendly and thorough however there must have been a miscommunication and he did an AC check instead. Another appt was scheduled.

Nancy H.

We were very pleased with Dusty Pond when he examined our two HVAC systems. He was very professional and explained everything he was doing to us. We have been using Goettl for 16 years.

Mary Germaine B.

Goettl came out for my Fall check up. Rodney was amazing, early which was great! Knowledgeable, and very nice. I would recommend the quality of Goettl any day

John B.

Devin Clay was very knowledgeable and ver y personable. A great asset to your team and we recommend Goettl all the time when ppl want plumbing or HVAC services-

Daniel W.

I have been very pleased with their service. Technicians are very professional and confident Joey Martin, worked on my bathroom and did a wonderful job.

Oscar D.

Michael Gardner from Goettl was fantastic! He was professional and did a great job. He educated us on what he did and provided feedback on his next recommendations to perform on our HVAC system. Would highly recommend Goettl for your AC and Plumbing help!

Davidson D.

I requested a plumbing drain inspection from Goettl. Service rep arrived introduced him self and went quickly to work. He was courteous and polite. He proceeded to inspect my plumbing and Drains. Shortly after he visited my hot water room he requested be to accompany him to observe there was a stream of water coming out of thr drain pan. He reviewed with me some of the items associated with my current installation that might be best updated and replaced. He gave me an estimate and we should. Hands and he proceeded to remove and replace my hot water heater. The job was completed and tested tan a timely manner and he left the area in a clean and organized manner. If you need plumbing I recommend Tim at Goettle

Edie G.

Saul came out to do my winter ac/furnace service. He did a great and thorough job. The last tech Goettl sent didnt even enter my house or do anything close to what Saul did. Thanks again, Saul!

Ann E.

Johnathan was very professional and courteous. Did a fantastic job setting everything up for the first time. Really appreciated his time. Highly recommend him.

Barry T.

Ian Palacios came out yesterday to service and inspect our A/C system and he did an outstanding job. He also changed out the air filters. We really appreciate the fact that he was on time and let us know when he was on the way. This is why we chose Goettl for our heating and air conditioning needs.

Jim V.

Used Goettl for a second estimate on duct cleaning. While not "cheap" if was $200 less than my usual provider! Booked it easily and Eric and Tim were excellent. Took great care of my property, were efficient, polite and effective. Showed me before and after photos of my system. Very satisfied.

Chesca T.

Geottle Air Conditioning Plumbing is fantastic! Tech Geo arrived promptly, diagnosed the issue quickly, and fixed it perfectly. He was professional, knowledgeable, and courteous throughout the entire visit. I highly recommend Geottle Air Conditioning Plumbing — and definitely ask for Geo!

Jennifer Lynn K.

Kristian is amazing very professional, went the extra mile to make sure we understood everything that he he was suggesting for our home!! Highly recommend this tech to anybody and everybody. This company is far the best I’ve ever had feel very comfortable very knowledgeable.

Suzie M.

Kristian amazing, very professional, went the extra mile to make sure we understood everything that he was suggesting for my home!!! Asked if there was anything else that we needed not a pushy sales person whatsoever!!! Very knowledgeable!!

Martha Wells J.

Kevin M. was very courteous and knowledgeable. He made sure that all of the services were complete. He went above and beyond to make sure my unit was at peak functioning levels!

Lynne Hambrecht B.

We ordered a new refrigerator from Lowe’s. When they delivered it, they said they could not install the water line. We were not familiar with plumbers so we asked our neighbor who did the plumbing in his new shower. He said Goettl and he was very happy with the results. I called them they sent out a wonderful servicemen, Gerardo Gonzalez. The builders had used 3/8” pipes and Lowe’s seemed to only have 1/4” connectors. Gerardo solved our problem and we had to get Lowe’s out again the next day to finish the install. We highly recommend Goettl and appreciate the caliber of their staff!

Jon B.

This is how a service/install company should work. Price was exactly as quoted and was very fair, comparing to multiple others. They never tried to add on extras like all the others did. Installation day was when they said it would be. They scheduled the building permit, attended the inspection, and it was on time. Best for last, the system works perfectly and is super quiet Why can't more companies do business like this.

Catie P.

We have been Sadi club members for years. The service is excellent from the customer service representatives that answer the phone to the individual technicians that come out to your home. Two years ago we replaced our AC unit and went with a Goettl installation after years of having them maintain our older unit.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.

Lauren B.

Called with a broken pipe under house. Napoleon came out quickly and got the repair done super fast. Such a kind person and was very reassuring when I was freaking out. Such a great company!

Mindy Sue L.

We bought our unit with them three years ago, and since have received great service. Christian was out today for a maintenance check and he reminds us why we stay SADI members. Great deal.

Karen K.

I had a great experience with Goettle . Jordon did a wonderful job in diagnosing issues with my air conditioner. He was very knowledgeable , so helpful, and very professional. On the return appointment , Jeremy did a great job as well. He listened to my concerns and finished what needed to be done. He was very professional. Thank you both!

Dustin S.

Highly recommend Goettl. We’ve been using them for years, they come through for us everytime. Just had Mike H. out to diagnose some plumbing noises coming from the bathroom and he fixed it in 30 min.

Debalene E.

Great service techs. Full disclosure repairs. I’m a Sadie plan member and have a lifetime warranty on my air conditioner through them. I’ve been very happy with GOETTL.

Barbara K.

Griffin Cottrell did the yearly check of my air conditioning unit. He seemed knowledgeable, thorough and persistent. When he found the unit was functioning at 35%, he continued to search for the reason why. He replaced the capacitor and cleaned the coils which improved the function. I would highly recommend Griffin, as well as Goettl for your air conditioning needs.

Danice B.

Preston Walker was an exceptional technician. He explained everything. He was respectful and courteous. He is a great representative for your company.

Diane W.

Nick Mayhew and Jan came to our house to repair our pipes. They did an amazing job! They were knowledgeable and professional. I would highly recommend Goettl !

Mysti Y. Hunsaker A.

Russ came out to or home today to do a rejuvenation on our 2 ac systems. He did a thorough job and explained what needed to get done and what should get done. Thank you Russ.

Adam M.

Just had Preston Walker our technician come by for our complementary check up on our A/C unit. He was incredibly insightful and respectful of our home and yard. Even shared each step of what he was do

Becky B.

We called on a Saturday and thankfully Christian Acosta was the one on call to help us out. He was knowledgeable, kind, super patient with our very curious child, and did absolutely everything in his power to get our AC back on. Unfortunately the blower motor was toast. He got us set up with a window unit for the time being and. Fast forward to today, Wednesday, and Christian and Ian came to install a new blower motor for us. Both gentleman were wonderful! They kept us informed of the process and what to expect as they replaced the parts. Our house is already cooling back down and I have Christian and Ian to thank for that! They did inform us of a military discount, which was very helpful, and they insured the entire process was as streamlined as it could be. If we ever need assistance in the future, I will be calling and asking for Christian and Ian because I know they will ensure that our HVAC system has been treated with the highest quality of service. They also brought our son an adorable plushie of Sadie, the Goettle mascot, and a flashlight. Its comforting to know that when Christian and Ian are on the job, you'll be taken care of as if they were working on their own homes.

Kellie V.

Hugo Castro came on Sunday afternoon and fixed my A/C. He couldn't have been more polite and prompt and professional.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.

Sis B.

James did a wonderful job explaining and letting me watch as he diagnosed why the master shower was taking so long to heat up and also flush our tankless water heater. Very polite, thorough, & honest!

Teri H.

Dan, the service Tech that was sent out was on time (actually called to see if I was home to come a little early) was very polite, professional, and knowledgeable. He did a great job and even wore booties over his shoes while in my home. First class service! Thank you!

Chris C.

Company sent us Stanley to help with a water line for our refrigerator. Had several problems but Stanley was very knowledgeable and informed us of all decisions and you could tell he just lived his job. It was a pricey fix and I respected Stanley more for being situationally aware that my wife and I needed to talk in private. He informed us, gave space and time to decide, and ultimately helped us out with the repairs. Others in management were very helpful too. Overall great experience

Amy L.

Davey came out to our house due to an AC issue - he was polite, friendly, and walked us through all our options. He got us scheduled quickly. Highly recommend!

Caren Berry M.

I had my water heater flushed and my anode rod replaced. They were very friendly and knowledgeable . There were a couple hiccups but I trust this company and they fixed the situation!

Michelle N.

I found that my water heater was having serious issues and the technician Justin was awesome and very personable. He explained everything and answered all questions.
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!

Mike W.

Nick, is the technician that was assigned to my house to check out my A/C. Nick was very thorough. He explained to me what he was doing and why. Nick showed me all the things he looked at on my A/C system. He explained to me why I might need a surge protector on the unit. I told him I would talk with my wife and explain it to her. Nick is a wonderful person to have working for your company. Thanks for sending Nick.

June J.

What a wonderful experience with your company. Each and everyone of them were on time very respectful to me and i appreciated that. They came out the same day got the job done in no time.
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.

Sincerely, June Jones

Gina H.

Goettl has been great so far!
And I would highly recommend the company and the quality technicians like Jarod.

Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.

Jerry J.

Nicholas Mayhew came to our home to repair/replace the garbage disposal, unclog a kitchen sink and replace a bathtub spigot. He was assisted by Caleb. Nick gave three price quotes and options on what to repair before any work was started. He and Caleb repaired all in a matter of a little more than two hours, including a parts run. Both technicians were courteous, personable, professional and thorough. The price for all was reasonable. I highly recommend Goettl of Tucson.

Ken M.

Saul came to my house about an hour after I called in the workorder. Found the wiring problem and fixed it and left within 1 hour 30 min after arriving.

Linda S.

Edgar & Johnathan were fantastic. Professional and throughly checked our AC unit & replaced our filters. Went over in detail the inspection. Highly recommend & give a 5 Star rating.

Joyce Ann K.

Francesco Tocci did an outstanding job for us inspecting and maintaining our plumbing . He fine tuned our system to insure it was working optimally. Please convey our appreciation to him for a job exceedingly well done.

Jennifer Jones M.

Absolutely FANTASTIC service! I noticed an issue this morning, 2 Professional and GREAT technicians (Wil & Adrian) at my door same day!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!