What Does Ice on an Air Conditioner Mean?

In certain parts of the country, there is still snow on the ground (or even in the forecast!). In other parts of the country, signs of warmer weather are becoming more apparent, though the real hot temperatures are still a ways off. Here in Arizona, though, we’re already seeing temperatures in the upper 70’s, or even the mid to high 80’s!. Our air conditioning systems often get a much earlier start than those in other areas, which is exactly why it is so important that you have yours tuned up and ready for action sooner rather than later.

Now, routine air conditioning maintenance is definitely the best way to keep your AC up and running properly. The truth of the matter, though, is that even the best air conditioners that are the most diligently maintained are not going to function 100% reliably. No mechanical system will. The best thing to do is to learn the warning signs of problems, so that you can schedule prompt air conditioning repairs. One issue that you may encounter is ice building up on your system.

Ice on the Evaporator Coil

You may not have much cause for checking in on your evaporator coil. However, it is actually very beneficial to do so every now and then. You may not feel comfortable cleaning your evaporator coil on your own — which is something that we are happy to do for you — but peeking into that air handler from time to time means that you can catch signs of icing over early on.

Your evaporator coil is the point at which refrigerant is evaporated, hence the name. The evaporation of your refrigerant allows for the removal of heat from the air within your home. If there is ice on your evaporator coil, then it will impede this process, causing your system to overwork itself in trying to cool your home. That is why it’s a problem — but what causes the icing?

If it is your evaporator coil that’s iced over, it could be something as simple as a dirty air filter. You could also have blower fan problems. How does this cause icing? By restricting airflow. If there is not enough hot air moving over the evaporator coil, then the coil can get too cold. When that happens, the condensation that collects 0n the coil before being drained down the condensate drain/pan assembly can freeze over. The thicker the ice gets, the more insulated the coil, so this is something of a self-perpetuating problem.

BONUS PRO-TIP!

Air conditioners do not use water in their operation (other than swamp coolers, which don’t use a refrigerant cycle). If you have a central AC or heat pump, and see water surrounding your indoor unit, it could be ice melting off of your evaporator coil.

Ice on the Condenser Unit/Refrigerant Lines

If you have ice on your outdoor unit, you’d probably be surprised considering just how hot the air outside is. Obviously, this is an abnormality. Ice on the outdoor unit, along with frost or ice on the refrigerant line themselves, will generally indicate a refrigerant leak. Basically, having too little refrigerant in the system is going to lead to issues with the heat transfer process, which can cause this icing. You may also have a refrigerant leak if your evaporator coil is iced over, though it’s not as immediately obvious and would likely be accompanied by these other points icing over.

Allowing your system to run when it’s icing over can lead to serious strain on your AC, particularly on your compressor. With weather as hot as ours, that is just inviting catastrophe to your system. Don’t let your system overheat and burn out. Contact our Phoenix office to have the problem resolved immediately.

Goettl Air Conditioning is here for all of your air conditioning service needs.

Testimonials

What Our Customers Say About Us

Based on 43167 reviews

Dennis H.

Technician Taylor Fryar did a great job. Very pleasant knowledgeable individual. She knew exactly what to do to correct the problem in an efficient and effective manner

Miss G.

Kalif S. HVAC was very helpful and quick. He was very sweet and even my dog liked him. We would we want to recommend him to be our personal technician.

samuel F.

Jehad was really nice and explained things well. He was very proffessional and made this a pleasant experience. Manuel and Marcos did a great job installing and going over things.

Jeremy come out and fixed a loose wire, had me cooled off in seconds.

Melinda B.

Sam helped us with our system rejuvenation and informed us about what’s going on each step along the way. I appreciate his help today and recommend Goettl to anyone needing a new system or service.

Joe H.

We had a great experience with Amanda as our HVAC tech in getting our heater back up and running as well as Jose and Ricardo for installing the new flue, Goettl is our go-to for HVAC and plumbing!

Joe C.

Received professional service and follow up to get my project completed. Amanda conducted a comprehensive check of my system, identified a major issue with my rHVAC outdoor fan and replaced it. Amanda was great and did an awesome job!

Bear Bear B.

Great service! Rudy was a true professional. Very very informative, respectful and courteous. Explained and demonstrated all work that was easy to understand. Rudy’s service is how service should be done!

John M.

Based on my experience with their technician Jordan, I HIGHLY recommend Goettl! Jordan saved us THOUSANDS of dollars in repair or replacement! We had received quotes from our (now-previous) HVAC company to repair or replace our 10 YO HVAC system. He listened to the issue and quickly identified a simple check that may have been overlooked by the previous company’s tech. And he was 100% right. We did not need a new AC unit, just a new thermostat. But he was very patient and explained everything to us, answered all our questions, and helped us quickly realize we needed to run away from our previous company and switch to Goettl immediately! This was BY FAR the best service tech visit we’ve ever had! I’d give 10 stars if I could.

Bree & R.

We worked with Jarrett today and was very pleased with the service and details provided to us every step of the way. I recommend them and will definitely use them in the future.

Margarita R.

Great service! Had to replace my water heater and the installation by Zach and Darius was wonderful; super respectful, kind, and well done. It was seamless and painless. Zach actually came back a few days later to make some adjustments, and again, just great service. It is always “not fun” to have to get a new water heater, but this made it easy and gave me peace of mind.

Ernesto E.

Juan was my technician he was great and professional. He explained everything that was happening and what needed to be done for the repair. He got the job done and kept everything clean. I would highly recommend him and Goettl. Thank you for the great job.

Melyssa G.

Great service and on time. Very informative and helped with all my questions.Plus he wasn’t afraid of chickens lol so that’s a bonus. He really was amazing!

Lindsay H.

Jef came out to perform a standard, heating maintenance procedure. He arrived at the time he said he would and spent at least an hour checking and cleaning all the major parts of the system. He also took numerous photos to show me what he saw. It was a great experience and well-priced.

S R.

I am very happy with the plumbing maintenance I received from Goettl. Alex Arevalo was very thorough and professional. Completed eveything in a timely manner.

anthony D.

Alex was awesome, personable, professional, and super friendly! I am appreciative of all the times you have helped us. Alex was amazing smart, funny and personable

Vernon M.

Replacement of hvac system. Jose and team arrived on time and went straight to work. Whole team communicated well and personable. Excellent work - excellent clean up. Fantastic job.

Barbara K.

Chris was knowledgeable, friendly and was able to answer all my questions. I feel he gave me honest advice on which hot water heater to purchase. Called at 12 noon—job was finished same day. Definitely 5 stars for Chris!

Gloria R.

The service tech was Damian and he was amazing! Extremely professional explained every step that he was doing and sincerely cared about taking care of me. I would love to have him come back if I need additional service.

Monica J.

Hot water heater went out late yesterday. GOETTL was able to send a technician in 2 hours. I was given all the option for a solution, and able yo have a new water heater by 10pm. Git hot water when I really needed it. Great response time and service. Technician Zach covered everything with me. Really great attitude, and professionalism. Great job.

FrThomas Robert F.

We have had Goettl service for 6 years now. We couldn't be happier with them. Damien (AC) and Pablo (plumbing) both did work for us today. Wonderful, professional, young men.

Dorothy M.

Mark Espinosa did an exceptional job for us, very polite and professional as well as addressing all of our questions and requests. He went above and beyond!!

Robert W.

The work was done efficiently and found Gabriel friendly and explained things adequately. The visit I had with Darin was efficient and accomplished repairs well. I also had Mason come and evaluate a gas line and he was very informative and was very friendly making sure I understood what he was saying to me

Big T.

I would definitely recommend Goettl. Good experience from the time I made the appointment to the end of the service. Mike H was an excellent employee. He was right on time and was very professional and courteous. He was honest about the problem and didn’t try to upsell me on anything I didn’t need, which is very rare these. I would actually recommend him personally if that’s possible. Great company and I highly recommend them.

John Jackson J.

Doug and Aidan did an excellent job. I would highly recommend them to continue using the gifts that they've received. Keep up the good work!
John Jackson Jr.

Shannon R.

I recently had Brent S. come out to my home to flush my water heater, and he did an excellent job. He was professional and explained everything clearly. I really appreciate his attention to detail and friendly attitude. Highly recommend!

Clay K.

Rudy was professional, kind, and pleasant to work with. He identified the issue almost immediately and began working to fix it. The fix did not take long to fix at all. Very pleased with the service Rudy provided and will be using Goettl in the future.

Dale S.

Frank Padilla checked out our heating system. He was very thorough and explained everything to me. He was awesome, very knowledgeable and a pleasure to work with! Thanks so much!!

Roosevelt G.

Goettl like always are very professional patient and nice. You can tell customer service is their priority and they take pride in it. I had two wonderful men named Arnoldo and Elen. It was absolutely a pleasure to have them come out and do my duct cleaning. Very thorough, polite, patient and nice and extremely friendly. Extremely exceptional excellent service. Best company and I have never had any problems.

Jennifer R.

Gilbert was excellent he showed up on time and was very clear on all the work he was going to perform. When he was finished he explained to me how the unit was working and showed me pictures.

Stretch T.

Damian was great from Goettl today. He showed up on time assessed my needs and was very respectful. Damian gave me an accurate quote and did a fabulous job on my rejuvenation of my system along with thermostat udgrade.
I believe he is a true asset to the Goettl team!!

Diana M.

Had a great experience with service tech Jehad! Thank you!! We got the level 3 and the guys were hard working at removing the old in installation of the New!! We were without heating for almost 4 days and now we are warm and toasty! Thank you!!

mike T.

Great service easy going and knowledgeable technicians that fixed our air conditioner issues. Colby and Jose were very helpful and patient and now our new system is works perfectly.

Peggy B.

Jose and Ricardo replaced my HVAC system today and were very courteous and professional. They answered all of my questions and showed me how to work the new thermostat. They were very careful moving things in and out as well. They were really nice people as everyone I have talked to at Goettl has been. Great company and service

Karen H.

My experience with Goettl this week was wonderful. I would reckon them for all A/C or plumbing issues. The company is very professional. Even their Ai assistant is great. My serviceman David knew his stuff and was a pleasure to work with. Thank you

Dr. A.

I had a major water leak, the second one in 3 months. I needed an expert master plumber to do a thorough inspection and provide me with an accurate and definitive diagnosis. Andrew to the rescue! I was really impressed with his professionalism, knowledge, empathy, and care. Andrew, and team, took the extra time required to locate the source of the leak and create an appropriate action plan. I finally feel relieved and satisfied after working with other professionals from different companies who were unable to resolve my issue.

I had such a good experience with Goettl the last time, that I decided to use them again for HVAC. Kevin was the technician assigned to my job. He was very professional and provided me with a thorough and accurate diagnosis. He patiently explained everything to me and walked me through the recommended repairs and even shared alternative solutions. I have the information I need and feel comfortable moving forward. I’m in good hands. I will be requesting him as my technician for all future calls.

Carl S.

I run an Airbnb with 5 rooms in my home, and my tankless water heater suddenly went out. In my case, this was an emergency, especially with the weather getting colder. Goettl ensured that a technician arrived within a few hours, and Juan Gil showed up in good spirits and ready to solve the puzzle.

Like most people, I typically search for the cheapest service I can find, and I end up having other plumbers come out to check out issues with my tankless water heater, who run their mouths, upsell parts (that don't seem to be causing the problem), and generally don't really know enough about tankless water heaters. This time, I decided to go with an experienced company with a good reputation, and I am glad that I did - Goettl's prices are very reasonable and worth the service they provide.

Juan, was very knowledgeable, patient, and persistent. Even better, he was careful and humble enough to acknowledge that he didn't know everything and checked with the manufacturer at every step. Juan spent a great deal of time helping me diagnose the problem (which always seems impossible to ascertain quickly with machines like tankless water heaters), and went above and beyond to ensure that my guests and I had hot water tonight.

Juan never got frustrated; he handled everything carefully and made sure to clean up after himself when he was done. If I can have Juan take care of all of my plumbing or AC issues in the future, I will. And if you're reading reviews to decide whether to call Goettl for your issue, I would encourage you to trust their service and experience. My experience with Juan was definitely memorable.

We now have hot water again. Can I get a "hell yeah"?

Carl S.

Shayna B.

Danielle M and Josh M did a fantastic job cleaning my shower drain. They were personable, efficient, clean, and did a great job. They used the camera to look down the drain, they cleaned it and even did the jet cleaning service of the pipes. My shower drain runs super fast now! I will definitely use them again.

Carolyn N.

Gilbert was awesome. He was timely, professional, engaging and knowledgeable. He made sure my new unit was operating properly and suggested some additional work to help the unit work efficiently. No hard upsale at all. Just recommendations. He has excellent customer service skills. I feel that the technicians take the time to review everything and want the best for me and provide that High level of care and expertise .

Ki F.

Colby Radel was the best! I appreciate how he explained what was going on, how to handle it, and the ramifications of inaction. His work is exemplary and Goettl is better for having him.

Justin A.

Justin was great and very informative. He took his time to explain everything. He did a great job evaluating and identifying plumbing items that needed attention.

UnFocused N.

Chris came out to do an annual inspection and caught some items that need to be done. While I don't have the funds yet, it is on my to-do list. Give him a bonus! (Craig, you have competition...)

bonnie M.

Your company has professional and experienced technicians and visits are always satisfactory, no problems. Very happy with Angel San Juan, very friendly and very efficient.

Mike K.

Rodell did a fantastic job! He was extremely knowledgeable and did a very thorough job of explaining the situation and presenting options to remedy the issue. I would highly recommend him.

Daniel V.

Edit 12/4/2025: had Jeremy Ortega again. He was great and fast.

Edit 11/10:2025: Had Frank Mcbride again and as usual he was great and fast. He helped explain everything.

Edit 07/10/2025: Matthew Lopez was super friendly and did an amazing job checking out our AC system and cleaning it.

Edit 03/15/2025: Dareen Guerra was super friendly and helped us identify what was leaking water super fast

Edit 12/17/2024: Frank McBride was great and fast

Edit 11/11/2024: Jeremy was great and helped us understand what was going on with our HVAC

Miguel was extremely helpful and quick to fix. 10/10 recommend Miguel and goettl

Richie P.

Clogged toilet with slow flushing that affected the shower drainage as well.
My house is a 1944 home with some old pipes. There's no "let out"
Plumbing specialist Andrew came up with the option to remove the toilet and use the camera and auger. Found out the problem was one of the pipes below is cast iron with jagged edges,in which tp would get caught up and in time caused the clog.
He cleared the pipe and everything is draining properly now!
He did mention on replacing the old pipe because of the jagged edge situation, but my budget is a bit on the tight side in which I have to put it off a little longer, he understood. We both agreed on limiting tp flushing,especially with little ones.
All in all great experience 5 stars to Goettl and 5 stars to Andrew, thanks man!

PS: I paid $408 for everything
For me a reasonable price due to the labor I saw and tools that were used, but ultimately my toilet fluhes and my shower drains!

JESSE R.

Highly recommend Goettl for their plumbing and HVAC services. Brandon was very professional and d found the issue right away with my heater. Thank you Brandon! .

Greg F.

Mike from Goettl plumbing repaired a water line that had burst under the house. He came out right away and did a great job. I believe damage from the pipe break was kept to a minimum. He was very polite and professional, and explained what needed to be done. I'm very pleased with the service. I would definitely recommend.

Joseph G.

Mere words cannot express, the sense of joy, satisfaction, and gratitude, I have for the incredible professionals at Goettl. Jorge, Josh, Robert, and Jose's commitment to excellence, professionalism, and exemplary customer service and support are second to none! I felt cared for, valued and respected. I received clear, concise information on the entire process. Robert and Jose replaced an entire HVAC system with the timelessness, efficiency and effectiveness of a heart surgeon! Jorge is a Godsend! He and Josh educated me on the poor condition of my unit and referred me to Google to confirm any and all information they provided. I've served 22 years in the army and currently serve as a Civil Service employee and it would be a honor and privilege to serve with these men who've demonstrated the virtues of selflessness, attention to detail, and unwavering commitment to excellence!

Kevin S.

Stephen the Technician was very nice ; patience and explained the cause of my problem with AC. I have been looking for HVAC for many years and I have seen all of them just trying to make business and making money. WithGeottl I feel none of them. They are trustworthy and do their best to make sure the customer stay always happy

James S.

Tech Christian did a great job. Was fast and thorough. Was very respectful. Truly a professional. He was very knowledgeable and gave me new information on better ways of upgrading my system to help make it more efficient more airflow cooler or hotter, depending on the season.

Ron L.

Junior was awesome. Took the time to inspect and explain everything and make recommendations. Made sure I didn’t have any questions before he left. Very courteous and professional.

Clifford V.

The tech sent out was very knowledgeable and communicated well and showed what was needed and did not try to oversell any service. Price was reasonable for what was needed. Very satisfied.

Martin P.

We had a service call today to check out our plumbing which was part of our total review plan we have with Goettl. Our technician Mr Denny was on time. He did a thorough job checking all our plumbing fixtures and water heater. He fixed a clogged drain. He was very knowledgeable

As usual we are very satisfied with Goettl

Ron L.

The tech Robert was excellent. He checked every valve, every drain, checked my water softener and did some maintenance on my tank less water heater. All through this he was explaining all that he did. Great job Robert.

Barbara C.

Jarod was so very clear in explaining what was happening to cause my heater to stop heating. He is very knowledgeable and friendly. He repaired the issue and took the time to show me what he had done. Jarod took the time to listen and not once did he ever made me feel that it was that I needed to buy a new unit. He rather shared that he will be available to assist when it is that I can proceed with some other repairs. I truly appreciate how Jarod was so very professional. He represented the company very well.

Valerie G.

My Technician Christian A. saved my life! He arrived promptly and was very friendly and professional. I thought I broke a few things and he assured me it was not broken and repositioned the sensor and checked my whole unit while he was here.

Linda B.

My service with Gustavo was excellent, as all my service with Goettl has always been. He was very quick and efficient and in and out in no time! I'm always happy to recommend you guys to others!! Thank you!

Irene C.

I cannot recommend Geo with Goettl Plumbing highly enough! From the moment he arrived, he was an absolute pleasure to have in our home. He was incredibly friendly, professional, and put us at ease immediately.

We had a concerning plumbing issue, and Geo was able to diagnose the problem with impressive speed and accuracy. What I really appreciated was that he took the time to clearly explain what was wrong, showed me what he was looking at, and gave me honest, practical advice on the best solution.

He had the issue resolved in no time at all. The whole experience was seamless, from the quick scheduling to the efficient and high-quality work. It’s so refreshing to find a technician who is not only a master of his craft but also a genuinely kind and trustworthy person.

A huge thank you to Geo and the entire team at Goettl. You have a customer for life! If you need a plumber, ask for Geo—you’ll be in the best hands

Irene C.

Elizabeth H.

Matthew did a great job today! Very kind & informative. He reviewed the work he did while in our home & gave clear explanations regarding the health of our AC. Thanks for everything Matthew.

Sheila N.

Excellent service, professional Jonathan quickly identified the issue with my home thermostat and central system overflow sump problem. Available same day when contacted. Definitely taking up a membership. Goettle recommended to me & I highly recommend this company, as well.

Allix J.

We had amazing service today with Jesus Gloria. We had our rejuvenation services and he was able to give us an entire breakdown of the system and any issues we had. Amazing customer service! We got very good rates and ended up getting a newAC unit. Jesus helped us get the best deal possible in an efficient manner.
We had Edgar come out to inspect our new home today and he did a very thorough inspection. He made sure the unit was checked so when the warranty company comes out we have all information possible. Amazing customer service and very personable
Edgar came back after a warranty inspection was done on the home by the install company. He found errors and was amazing at documentation of the issues. If I could give more than 5 stars I would.
Peter and Josue came out today to do an additional check on our unit with humidity issues. The weather was not conducive to having the outdoor pressures checked and they were very thorough with an interior check. Very professional and knowledgeable.
Tyler b was very professional today and gave great recommendations for upkeep of our unit in

Chris U.

Had Goettl come to my house to give an estimate on adding insulation to my attic. They were on time and did a thorough inspection to put together the estimate. JR. was very professional and answered all my questions

shawna S.

So far so good. Still working on the issue but it is getting worked on. I always use y’all for all plumbing and air/heat issues. Always easy, friendly and thorough

sheel P.

Alex Nelson was really good at checking, explaining sequence of events, work being done and worked with us to help clean out the outside unit that was cluttered with leaves and debris. He also replaced the UV light which went out and explained issue with timers etc which was beneficial.

Highly recommend Goettl

N C.

Alex Nelson, your HVAC specialist, professional and shared knowledge without delay. Took the time to explain thoroughly our options. Truly an asset to your company!

Daniel Z.

Richard came by and solved our clogged drain problem in an affordable and quick fashion. He took the time to explain in detail and set us up for future assistance if necessary.

They had the right solution in my time of need. I'll be returning for future services, no doubt.

Almarosa F.

Jr was awesome. I truly appreciate his respectful response with a Beautiful character. He took his time to explain what was going on with the system. To have respectful hard working men in this ugly world that no longer shows respect to one another in the street or even in a grocery store. Thank you Jr.

Donna M.

Irwin. Luna was professional and efficient. He explained everything. And not pushy. I appreciated the time he spent showing g and explaining everything to me

Al B.

Michael Gardner did a thorough and professional tune-up of our Bosch unit. He's very knowledgeable on this unit. I will be requesting Michael by name in the future.

Rick A.

Had Goettl come out for a leak in laundry room. Ford arrived and was able to tell us where the leak was coming from. He was awesome and super knowledgeable. Again Goettl hit it out of the park. Thanks Ford and Goettl.

Rae-Rae L.

5 stars the guy could not have been any more friendly.Explanatory by all means was excellent and a lot of help throughout the whole ordeal.Thanks again.

Scott W.

Ivan F. did a fantastic job with ensuring our HVAC system will be in prime condition. Very personable, professional, and efficient. His expertise was greatly appreciated.

Shannon

Our experience was great with everyone we worked with. From Deano who initially came out because we had no heat to working with Mike after we decided replacement of such an old system was our best decision to Nick’s installation. They had to do a lot of work due to our old system not being wired or insulated properly. He spent a long time making sure everything was down right. We appreciate the speed in getting things installed with it being a holiday week as well. We are very happy with everything and everyone’s worked with.

Odette M.

I’m so very glad I found Mr. Colby to have my heating checked.
He was my technician from another company. I’m always happy with his service that’s why I’m following him.
Thank you Colby , you are the best technician I’ve ever had .
I really do appreciate your work!!

Paul W.

Jarrett Serna from the Goettl Team swung by today to do a pre inspection for my HVAC duct cleaning.. While he was here he replaced my filters for me and also recommended the blower motor be cleaned, as it has never been done. Thanks Jarrett and the rest of the Goettl Team for being "the right people for the job"

Carol M.

They did an absolutely fantastic job of fixing my leaks and giving me a much better system of water flow!!!! Very professional, polite and courteous to me as well....

Teri W.

Goettl has provided multiple systems for my home over the past few years. JR just completed a repair on my AC and he (as typical for Goettl techs) was friendly, knowledgeable, and efficient.

Ben Y.

Caleb was awesome, arrived in the window of time promised and assessed the situation quickly, did the work efficiently and was professional in every way.

Barry H.

Appreciate the very detailed description of what was wrong and future recommendations for replacement and maintenance of heating system parts. This was complete with cell phone pictures and videos which helped a lot. Very personable and well spoken repair person. There are a couple of parts that I now have planned to replace by Goettl.

David or Maryellen O.

Woke up this morning and had no heat.
Call Goettl and was able to get us on the schedule due to a cancellation they had.
Jef Eusepi our tech was fantastic.
He explained everything and showed us pictures of what he was doing and fixing.

Would definitely recommend this Company and Jef.

Deonne2010

Daniel R - was my plumbing service provider. He was kind, professional and throughal. He answered all my questions and showed me photos of my drains and lines. Very sweet young man. I will be doing business with Goettl for years to come. Thks Daniel R

Cheryl S.

Dan was great! He walked us through all he was doing and answered all of our questions. He gave me a lot of confidence in Goettl and the service the company provides. We’re looking forward to having him back!

Jeffrey B.

We just had the duct cleaning done so looking forward to dust free heat and AC in the summer. A $499 special! Veronica was great! She and her partner took great care with our home and were done in a very reasonable amount of time given the size of our home and the number of registers and other vents! I highly recommend you take advantage of this service if you haven’t had it done yet or has been over 7 years!😊

Jimmy O.

Had water coming through the wall all of a sudden one day. Robert Burrer from Goettl showed up and was very helpful, informative, and very respectful! Was also knowledgeable and provided top notch service. Would definitely use Goettl again and request Robert as the technician. Plumbing repairs are never fun but he helped keep us informed to make the best decisions, come up with a plan, and also a solution. Now just have to get the work completed later this week! Thank you Robert!

Alan C.

Cory “Shane” Smith arrived promptly, explained the services thoroughly, performed the work to my expectations and cleaned up after himself. Goettl isn’t the cheapest plumber I could’ve found, but I’m very happy with the quality of the work and the peace of mind that comes with it. I’d use them again. Well done, Shane!,

Rachel H.

Everyone I worked with was very professional, friendly, and answered all my questions. I will definitely come to this company again for future plumbing needs

kevin A.

Shane was professional and very knowledgeable. He confirmed our water pressure regulator was clogged, replaced it and had us back online within an hour.

Kat M.

Skip was very knowledgeable regarding what may be causing the leak. He made a few adjustments and said to watch it for a couple of days. Depending on what occurs or doesn't, we will have our answer, and will know how to proceed.

Dooley N.

Brent is great! He explained everything he was doing along the way, kept me aware of costs, and recommended what to do in the future. He’s very honest and that is truly appreciated!

trippy G.

jef Eusepi helped my step dad out after another hvac guy came out and tried to charge 700$s for a quick service. Jef set us up with reoccurring maintenance 3x a year for three units for 300-400$s a time they came out

Chris R.

Daniel and Alan were super nice and worked late (the evening before Thanksgiving) to make sure job was done correctly! Very professional and kept me updated throughout repair! Can’t thank them enough!!

Jeff P.

I had Andrew out to rebuild two leaking toilets and he was exactly who I’d want in my home on a vacation week from school with my kids home. Being capable, prompt etc are all important, but being someone you want in your home is irreplaceable. I highly recommend this company.

Jose E.

Jr. was very helpful, checking good the state of the equipment and explaining the origin of the burning smell I sensed this morning when turning the heat on. He is also a good conversationalist, which always makes everything more pleasant.

Keith G.

Great company to work with. Super friendly and reliable team. Completely the opposite of what one has come to expect from HVAC companies in Austin in the summer. Highly recommend. Daniel R is great.

Longbone M.

Amanda is a true professional who really took care of us. Came on time and did a thorough preventative maintenance service on our HVAC system. Showed us lots of options to find efficiencies and extend the life of our system. Great experience, very kind and friendly.

Sean G.

Gustavo was recently out for our HVAC maintenance. He is very knowledgeable and thorough and spent a considerable amount of time making sure everything is working properly. He also provided recommendations for making our system continue to run smoothly and prevent future problems. Great guy. Highly recommend him.

Joe S.

These guys were not only timely but very complete. They arrived when they promised and began work right away. I’ll call them again when necessary.

Santiago P.

So pleased with Goettl. Jeffery Jose came to our house the very next day to install our water heater and was fast, professional and friendly. Thanks Jeff!

Paul

Excellent service. My furnace went out at a bad time as it's getting real cold at night. They were able to come by quick and replace my furnace for a new one at a good price.

Calvin N.

Brandon was very professional but also friendly, enjoy talking to him. The workmanship was excellent, he cleaned up everything couldn't tell he was here. Great company to work with. Thanks

Christine T.

Skip is awesome! He assessed the tankless water heater and descaled it. Great service, knowledgeable, professional, fast and efficient! Highly recommend!

Albert A.

Stacy Reilly performed two hvac system maintenance procedures at my home. He was very knowledgeable and took the time to explain the issues that need to be addressed soon. I will definitely request Stacy to perform future maintenance inspections

Reya G.

Michael H. did a great job cleaning my sewer line. He was professional, friendly, and educated me on the process. Prices were good and I will definitely be using this company again!

Helen B.

I would highly recommend Goettl for any plumbing or heating issues. The service is outstanding and quality of work is excellent. Even during busy season for the furnace they came right out. Josh was so polite and thorough, excellent customer service!

Tiffany P.

Frank Soto is wonderful! He has been out to my home on 2 different calls, each was a different call out. Frank Soto is very knowledgeable, kind, understanding and his time management is on point. Great Job, well done as always Frank Soto. PS. I will request Frank Soto by name for all plumbing fiasco! 5 stars again.

GERSHOM N.

Mike was great as he explained all the options that was available to us It is too bad that the unit was un usable. Will still be cold for a while, making decisions.

Carolyn K.

Ashton was really great. He checked out the entire hvac system. Found the problem which was the thermostat. He replaced the thermostat and resolved our problem

Fran M.

I called Goettl which had done previous plumbing for me. I couldn’t get the water shut off in the backyard. And since I have their membership, I was told there would be no trip charge Clayton Purvis was such an angel. He reached down and turned it off, and apparently I had not turned it around enough times I felt like an idiot and told him he can go back to the office and share with his coworkers what this old woman did. Anyway, he fixed it so it’s easier for me to turn it off and on. Thank you Clayton.

Pam and Jim K.

Ashton was professional, on time, and so personable. He paid attention to detail and answered all my questions. I felt he took pride in his work. I am exceptionally pleased with the service he gave me. Thank you.

Lawrence L.

Our Technician, John Nezda, went out of his way to explain why we were experiencing our problem and came up with fast, inexpensive solutions. I will ask for him by name for future service calls and highly recommend others do as well.

Rachel D.

I had an issue with my heating today and Goettl sent a technician in just a couple hours. Jeremy was super friendly and quickly fixed the issue free of charge!

Richard C.

I had an outstanding experience with Goettl HVAC in Reno during a recent maintenance service. From start to finish, the entire process was smooth, professional, and incredibly thorough.
A special shout-out goes to Pablo, our technician. He was on time, friendly, and extremely knowledgeable. Pablo took the time to explain everything he was checking, walked me through the condition of each component, and gave helpful tips on how to keep our system running efficiently year-round. His attention to detail and pride in his work really stood out. Because of his professionalism and the overall quality of service, Goettl has definitely earned my trust and future business.
Highly recommend Goettl HVAC—and if you can, ask for Pablo!

Maryellen O.

Woke up to no heat in our house burrrr
I have seen Goettl vans all over town and so I called them.
Got appointment right away and the Technician, Jef Eusepi, took care of our problem.

Gary S.

Service tech, Jef Eusepi was great. He took his time helping search for issue. Checked the home and the attic till he discovered the cause. He corrected the issue in less than an hour. Very friendly and cordial. Great representative of Goettl.

nadine P.

I have had 2 wonderful experinces with Goettl's Service Technicians. My first experience started with Davey Bell. His politeness and professionalism was very refreshing. His knowledge of the different heating and cooling units made an unexpected expense very bearable. My second wonderful experience started with Jaime Mora and Rafael Rosado. What a fine pair of young men. It was apparent they truly love their job. Their pride showed in their workmanship. Everything they did was done in such a clean tidy manner. I truly wish the owner and their supervisors could see these 3 young men at work just doing their daily thing. They would realize how blessed they are to have these 3 devoted Service Technicians representing the Goettl name. What a Joy and Blessing! Thank You, for the experience. Sincerely, Alice Nadine Phillips

Jim P.

Pablo arrived in the window that was promised. He was very efficient when something wasn’t working quite right. He found another workaround to inspect my heating system. He cleaned off the firing point with sandpaper as I’ve seen many other technicians. Do he inspected everything took pictures of everything and sent the pictures to me. He asked if I would be interested in a price on a new system. I told him not at this time there was no hard sell. My system is now 21 years old. I plan to replace the heater and air conditioner, but not for another few years. I found four seasons to be excellent and Goettl to be just as good.

Helen H.

Greatly appreciate the competent and timely weekend service that was provided by Tanner who offered good advice and options as to the operation of my old furnace. Thank you!!

Jack G.

Had Amanda come out to do regular maintenance on my heating system in case it ever decides to turn cold here in central TX. She was polite and knowledgeable and pointed out some issue I ended up having her take care of for me. She wasn’t pushy at all with selling these services and I would highly recommend her.

Terry M.

Chris was excellent. He was very nice, professional, and respectful of our home. He worked efficiently, stayed clean and organized, and you could tell he’s truly hard-working. We really appreciated the quality of his service. Highly recommend!

Susan A.

Frank inspected our Central Heat and air very thoroughly. Knowledgeable complete and explained everything. Dependable and helpful information to decide repairs.

Audrey A.

This was my second time using Goettl, and they have proved that they are great. This time, I needed a water shut-off valve replaced urgently, and Brent was here the same day! He was patient explaining my options, offered insight about my water pressure, and took care of the problem fast. He was neat as a pin, and I would happily use this service again!

Giovanna D.

Always friendly and professional. Ken, ac tech, was the best tech so far I worked with. He was able to explain to help me know the best way to move forward.

Patty L.

Brent came to find an unknown leak that was running up my water bill. He was very knowledgeable, thorough and courteous. He explained everything. He was awesome and I definitely recommend him!

JoJean Malek B.

Today, Rodell did a thorough clean-out of our bathroom sink drains, including sending the camera down to check for build up out to the main connection to the sewer. This was included in our membership with no extra charge. He and his partner also found the mystery leak in the guest bathroom toilet and replaced the guts and seals. The thing I liked the best was his advice about maintenance and how that little hole in the sink is a real drain that also needs flushing out by letting the sink fill up periodically. Thanks for being so detailed.

Sherri H.

John Nedza was the technician that came to my house to replace my toilet and fix a drain relief valve on the hot water heater. He was professional, efficient and cleaned up. I’m very pleased!

Jeff R.

Mark Espinosa was very professional. Very satisfied with Marks work and any questions I had he had an answer for and the products name. This is the first time using goettl and I’m quite satisfied.

Gregory S.

Good morning, I had a heating system cleaning and maintenance service by your Tech Pablo Alejo. He was very professional and personable from the moment he introduced himself to the out brief he gave me when he was finished. Showed me pictures of what he worked on and explained the work he performed. Pablo is a credit to your organization!

Thank you,

Greg Sanches

Alexandria R.

Absolutely amazing. Wait time minimal, professional and service was fast in its entirety. Josh was fantastic, fixed our issue quickly and we had heat by the time he left. 100% recommend.

Eric W.

Technician Edgar arrived and instantly communication was very easy. I felt he was working with me and not for me. When an unexpected problem occurred, he was able to adjust the solution to specifically resolve my problem. Absolutely delighted with Edgar and Goettle.

Jeff G.

Our repair guy Jeff was great. Jeff repaired a water valve and outdoor water spigot/handle in our backyard. He also took the time to show us where our main water shutoff valves were located and labeled them for us ( We just moved in.)

Janine Damaris P.

Jason came out to do my scheduled Heating check. He was friendly and thorough however there must have been a miscommunication and he did an AC check instead. Another appt was scheduled.

Nancy H.

We were very pleased with Dusty Pond when he examined our two HVAC systems. He was very professional and explained everything he was doing to us. We have been using Goettl for 16 years.

Mary Germaine B.

Goettl came out for my Fall check up. Rodney was amazing, early which was great! Knowledgeable, and very nice. I would recommend the quality of Goettl any day

John B.

Devin Clay was very knowledgeable and ver y personable. A great asset to your team and we recommend Goettl all the time when ppl want plumbing or HVAC services-

Daniel W.

I have been very pleased with their service. Technicians are very professional and confident Joey Martin, worked on my bathroom and did a wonderful job.

Oscar D.

Michael Gardner from Goettl was fantastic! He was professional and did a great job. He educated us on what he did and provided feedback on his next recommendations to perform on our HVAC system. Would highly recommend Goettl for your AC and Plumbing help!

Davidson D.

I requested a plumbing drain inspection from Goettl. Service rep arrived introduced him self and went quickly to work. He was courteous and polite. He proceeded to inspect my plumbing and Drains. Shortly after he visited my hot water room he requested be to accompany him to observe there was a stream of water coming out of thr drain pan. He reviewed with me some of the items associated with my current installation that might be best updated and replaced. He gave me an estimate and we should. Hands and he proceeded to remove and replace my hot water heater. The job was completed and tested tan a timely manner and he left the area in a clean and organized manner. If you need plumbing I recommend Tim at Goettle

Edie G.

Saul came out to do my winter ac/furnace service. He did a great and thorough job. The last tech Goettl sent didnt even enter my house or do anything close to what Saul did. Thanks again, Saul!

Ann E.

Johnathan was very professional and courteous. Did a fantastic job setting everything up for the first time. Really appreciated his time. Highly recommend him.

Barry T.

Ian Palacios came out yesterday to service and inspect our A/C system and he did an outstanding job. He also changed out the air filters. We really appreciate the fact that he was on time and let us know when he was on the way. This is why we chose Goettl for our heating and air conditioning needs.

Jim V.

Used Goettl for a second estimate on duct cleaning. While not "cheap" if was $200 less than my usual provider! Booked it easily and Eric and Tim were excellent. Took great care of my property, were efficient, polite and effective. Showed me before and after photos of my system. Very satisfied.

Chesca T.

Geottle Air Conditioning Plumbing is fantastic! Tech Geo arrived promptly, diagnosed the issue quickly, and fixed it perfectly. He was professional, knowledgeable, and courteous throughout the entire visit. I highly recommend Geottle Air Conditioning Plumbing — and definitely ask for Geo!

Jennifer Lynn K.

Kristian is amazing very professional, went the extra mile to make sure we understood everything that he he was suggesting for our home!! Highly recommend this tech to anybody and everybody. This company is far the best I’ve ever had feel very comfortable very knowledgeable.

Suzie M.

Kristian amazing, very professional, went the extra mile to make sure we understood everything that he was suggesting for my home!!! Asked if there was anything else that we needed not a pushy sales person whatsoever!!! Very knowledgeable!!

Martha Wells J.

Kevin M. was very courteous and knowledgeable. He made sure that all of the services were complete. He went above and beyond to make sure my unit was at peak functioning levels!

Lynne Hambrecht B.

We ordered a new refrigerator from Lowe’s. When they delivered it, they said they could not install the water line. We were not familiar with plumbers so we asked our neighbor who did the plumbing in his new shower. He said Goettl and he was very happy with the results. I called them they sent out a wonderful servicemen, Gerardo Gonzalez. The builders had used 3/8” pipes and Lowe’s seemed to only have 1/4” connectors. Gerardo solved our problem and we had to get Lowe’s out again the next day to finish the install. We highly recommend Goettl and appreciate the caliber of their staff!

Jon B.

This is how a service/install company should work. Price was exactly as quoted and was very fair, comparing to multiple others. They never tried to add on extras like all the others did. Installation day was when they said it would be. They scheduled the building permit, attended the inspection, and it was on time. Best for last, the system works perfectly and is super quiet Why can't more companies do business like this.

Catie P.

We have been Sadi club members for years. The service is excellent from the customer service representatives that answer the phone to the individual technicians that come out to your home. Two years ago we replaced our AC unit and went with a Goettl installation after years of having them maintain our older unit.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.

Lauren B.

Called with a broken pipe under house. Napoleon came out quickly and got the repair done super fast. Such a kind person and was very reassuring when I was freaking out. Such a great company!

Mindy Sue L.

We bought our unit with them three years ago, and since have received great service. Christian was out today for a maintenance check and he reminds us why we stay SADI members. Great deal.

Karen K.

I had a great experience with Goettle . Jordon did a wonderful job in diagnosing issues with my air conditioner. He was very knowledgeable , so helpful, and very professional. On the return appointment , Jeremy did a great job as well. He listened to my concerns and finished what needed to be done. He was very professional. Thank you both!

Dustin S.

Highly recommend Goettl. We’ve been using them for years, they come through for us everytime. Just had Mike H. out to diagnose some plumbing noises coming from the bathroom and he fixed it in 30 min.

Debalene E.

Great service techs. Full disclosure repairs. I’m a Sadie plan member and have a lifetime warranty on my air conditioner through them. I’ve been very happy with GOETTL.

Barbara K.

Griffin Cottrell did the yearly check of my air conditioning unit. He seemed knowledgeable, thorough and persistent. When he found the unit was functioning at 35%, he continued to search for the reason why. He replaced the capacitor and cleaned the coils which improved the function. I would highly recommend Griffin, as well as Goettl for your air conditioning needs.

Danice B.

Preston Walker was an exceptional technician. He explained everything. He was respectful and courteous. He is a great representative for your company.

Diane W.

Nick Mayhew and Jan came to our house to repair our pipes. They did an amazing job! They were knowledgeable and professional. I would highly recommend Goettl !

Mysti Y. Hunsaker A.

Russ came out to or home today to do a rejuvenation on our 2 ac systems. He did a thorough job and explained what needed to get done and what should get done. Thank you Russ.

Adam M.

Just had Preston Walker our technician come by for our complementary check up on our A/C unit. He was incredibly insightful and respectful of our home and yard. Even shared each step of what he was do

Becky B.

We called on a Saturday and thankfully Christian Acosta was the one on call to help us out. He was knowledgeable, kind, super patient with our very curious child, and did absolutely everything in his power to get our AC back on. Unfortunately the blower motor was toast. He got us set up with a window unit for the time being and. Fast forward to today, Wednesday, and Christian and Ian came to install a new blower motor for us. Both gentleman were wonderful! They kept us informed of the process and what to expect as they replaced the parts. Our house is already cooling back down and I have Christian and Ian to thank for that! They did inform us of a military discount, which was very helpful, and they insured the entire process was as streamlined as it could be. If we ever need assistance in the future, I will be calling and asking for Christian and Ian because I know they will ensure that our HVAC system has been treated with the highest quality of service. They also brought our son an adorable plushie of Sadie, the Goettle mascot, and a flashlight. Its comforting to know that when Christian and Ian are on the job, you'll be taken care of as if they were working on their own homes.

Shirley T.

I had a plumbing issue that was addressed within 2 hours by an extremely knowledgeable master plumber that explained every step of the repair. His expertise and kind communication were reassuring.

Kellie V.

Hugo Castro came on Sunday afternoon and fixed my A/C. He couldn't have been more polite and prompt and professional.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.

Sis B.

James did a wonderful job explaining and letting me watch as he diagnosed why the master shower was taking so long to heat up and also flush our tankless water heater. Very polite, thorough, & honest!

Kathy Calahan L.

Thank you Jerry for two plumbing jobs well done. Jerry cleaned out pipes from bathroom sink which were draining slowly. Jerry showed before and after pictures from his camera and what a big difference. Sink draining much better now.
Jerry also noticed our water pressure was low after flushing toilet then trying to wash hands in bathroom sink which were so he suggested a new pressure regulator as we have had a new better water conditioning system installed. We now have the best water pressure even when using a shower and kitchen sink faucet at the same time. Also Jerry is a master plumber and we appreciate his knowledge and experience. Will definitely call Goettl again when a plumber is needed.

Ralph & Kathy Lesmeister

Tony M.

I had Chris come out for a plumbing checkup, and he was great. Very educational, as he explained the pros and cons of my plumbing system. He explained what I needed, and what to look for in the future. Very easy to talk to, and was a real pleasure to work with… great guy

Barbara W.

2SEP2025- (HVAC) Edgar was professional, knowledgeable, and compassionate. Great guidance provided and was able to advise me in a way I could understand.

Diann M.

I received excellent service from
Darean Guerra today. He arrived on time and took the time to explain what he was going to do. He was very knowledgeable which helped me trust what he was doing. He left his work area clean. I am very pleased with his work.

Teri H.

Dan, the service Tech that was sent out was on time (actually called to see if I was home to come a little early) was very polite, professional, and knowledgeable. He did a great job and even wore booties over his shoes while in my home. First class service! Thank you!

Chris C.

Company sent us Stanley to help with a water line for our refrigerator. Had several problems but Stanley was very knowledgeable and informed us of all decisions and you could tell he just lived his job. It was a pricey fix and I respected Stanley more for being situationally aware that my wife and I needed to talk in private. He informed us, gave space and time to decide, and ultimately helped us out with the repairs. Others in management were very helpful too. Overall great experience

Carrie Ann O.

Had an issue after a recent servicing and called for help. I don't know who the woman was that I spoke with in the phone but she was empathetic and very kind. She did what she could to make sure someone could come out same day and was able to find someone even though it was Labor Day weekend! Damian, who was a delight, showed up and fixed everything straight away! Thank you ❤️

Vago K.

Just had Russ come out today to look at my unit, he showed me pictures of the stuff that I might need to replace/fix was very professional very understanding and overall a big help

Amy L.

Davey came out to our house due to an AC issue - he was polite, friendly, and walked us through all our options. He got us scheduled quickly. Highly recommend!

Caren Berry M.

I had my water heater flushed and my anode rod replaced. They were very friendly and knowledgeable . There were a couple hiccups but I trust this company and they fixed the situation!

Michelle N.

I found that my water heater was having serious issues and the technician Justin was awesome and very personable. He explained everything and answered all questions.
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!

Mike W.

Nick, is the technician that was assigned to my house to check out my A/C. Nick was very thorough. He explained to me what he was doing and why. Nick showed me all the things he looked at on my A/C system. He explained to me why I might need a surge protector on the unit. I told him I would talk with my wife and explain it to her. Nick is a wonderful person to have working for your company. Thanks for sending Nick.

June J.

What a wonderful experience with your company. Each and everyone of them were on time very respectful to me and i appreciated that. They came out the same day got the job done in no time.
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.

Sincerely, June Jones

Gina H.

Goettl has been great so far!
And I would highly recommend the company and the quality technicians like Jarod.

Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.

Larry B.

The service man Colby was on time and very efficient and he seems very knowledgeable about what he was doing and he did a great job , I would definitely recommend this service from these people .

Jerry J.

Nicholas Mayhew came to our home to repair/replace the garbage disposal, unclog a kitchen sink and replace a bathtub spigot. He was assisted by Caleb. Nick gave three price quotes and options on what to repair before any work was started. He and Caleb repaired all in a matter of a little more than two hours, including a parts run. Both technicians were courteous, personable, professional and thorough. The price for all was reasonable. I highly recommend Goettl of Tucson.

Ken M.

Saul came to my house about an hour after I called in the workorder. Found the wiring problem and fixed it and left within 1 hour 30 min after arriving.

Linda S.

Edgar & Johnathan were fantastic. Professional and throughly checked our AC unit & replaced our filters. Went over in detail the inspection. Highly recommend & give a 5 Star rating.

Joyce Ann K.

Francesco Tocci did an outstanding job for us inspecting and maintaining our plumbing . He fine tuned our system to insure it was working optimally. Please convey our appreciation to him for a job exceedingly well done.

Jennifer Jones M.

Absolutely FANTASTIC service! I noticed an issue this morning, 2 Professional and GREAT technicians (Wil & Adrian) at my door same day!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!

Sy S.

Goettl Home Services,

Everyone from the Goettl sales representative Christian, Tech / Advisor Josias recommended a HVAC A/C and Heating system replacement. Technicians team Veronica and her partner.

The Traveling Nanny L.

They did installation on our Electric Hot Water heater. I had excellent Customer Service. The quote was competitive, Zach was personable and answered questions as did office. Satisfied w/installation

Juline Magruder R.

Francisco Tocci came out to inspect our plumbing to ensure that all is working properly and performed maintenance on our system. His friendly attitude, attention to detail, and patience in explaining all of his work and recommendations were greatly appreciated.

Jacky V.

Had a gas line in my home that needed repair. Goettl was quick to send a technician that night even though it was well past business hours. Chris came over and gave us a quote. He made sure we knew our payment options and thoroughly explained what the repair was going to be like and the steps we needed to take with the gas company. As 1st time homeowners, we were feeling pretty nervous but Chris made sure we were informed and taken care. Repair was done the next day and Chris helped us stay within budget. Thank you Goettl!