Debunking 5 Common Water Myths: The Truth About Drinking Water Contaminants
Water is essential for life, and access to clean, safe drinking water is a fundamental human right. However, concerns about water quality and the presence of contaminants have led to a flood of information, sometimes conflicting, about what’s in our tap water. Read on as we delve into the truth about drinking water contaminants, dispelling common myths and presenting the facts to help you make informed decisions about your water sources.
Myth #1: Tap Water Is Always Safe to Drink
Fact: While many developed countries have strict regulations governing tap water quality, it’s not a universal guarantee of safety. Aging infrastructure, industrial pollution, and natural contaminants can still affect the quality of tap water. Contaminants in drinking water can also pose significant health risks. According to the Centers for Disease Control and Prevention (CDC), exposure to contaminants in drinking water can lead to various health issues, including gastrointestinal illnesses, developmental problems in children, and even certain types of cancer. Therefore, understanding and addressing these contaminants is crucial for safeguarding your health and well-being.
Tip: Regular water quality testing is essential to ensure that your tap water meets safety standards.
Myth #2: Bottled Water Is Safer Than Tap Water
Fact: Bottled water is not inherently safer than tap water. In fact, some studies have found that bottled water may contain contaminants like microplastics. These tiny plastic particles can leach from the plastic bottles themselves and have been detected in various bottled water brands. When ingested over time, microplastics can potentially pose health risks.
Tip: Using reusable bottles helps reduce the 50 billion plastic water bottles sold in the US every year.
Myth #3: Boiling Water Removes All Contaminants
Fact: Boiling water can kill most harmful bacteria and pathogens, making it safer to drink in emergencies. However, it does not remove chemical contaminants or heavy metals and in some cases, boiling water can even concentrate these contaminants, making the water more toxic. If there are concerns about chemical contaminants or heavy metals in the water supply, additional treatment methods, such as using activated carbon filters or chemical purification, may be necessary to ensure the water’s safety for consumption.
Tip: The CDC recommends boiling water for at least one minute (or three minutes at higher altitudes) to ensure it’s safe to drink.
Myth #4: Filtration Systems Are 100% Effective
Fact: Water filtration systems vary in their effectiveness and the types of contaminants they can remove. For example, basic carbon filters are effective at improving taste and odor by removing common impurities like chlorine, but they are not sufficient to eliminate heavier contaminants such as lead, mercury, or certain chemical pollutants that can be present in your water supply. It’s essential to choose a filtration system based on the specific contaminants present in your water and to regularly replace filters as recommended.
Tip: RO (Reverse Osmosis) systems are typically the best option for removing a wide range of contaminants, including dissolved salts, heavy metals, bacteria, viruses, and certain chemical pollutants, from your drinking water. Learn more about different water filtration systems in this Goettl Homeowner Tip on YouTube:
Myth #5: Water Contaminants Are a Third-World Problem
Fact: Water contamination is a global issue with wide-ranging implications for public health and the environment. While developed countries often boast more robust water treatment infrastructure, they are not immune to challenges. For example, in the United States, much of the water infrastructure is reaching the end of its useful life, with some pipes dating back a century. This aging infrastructure can lead to issues like leaks and water main breaks, potentially introducing contaminants into the water supply.
According to the Environmental Defense Fund, emerging contaminants, including PFAs (per- and polyfluoroalkyl substances), also pose an ongoing challenge worldwide. PFAs—also known as “Forever Chemicals”—are synthetic compounds found all over the environment that don’t break down easily. A recent study found that more than 200 million Americans are exposed to PFAs in their tap water.
Tip: A reverse osmosis water filtration system is the most effective tool for removing PFAs, according to Goettl Master Plumber Gary Eisenhauer. To access information about your public water system, such as system characteristics, sampling data, violations, and enforcement, utilize tools like the EPA’s Safe Drinking Water Information System (SDWIS) Federal Reporting Services.
Safeguarding Our Water Supply
Access to clean, safe drinking water is a vital part of public health, and understanding the truth about water contaminants is crucial. While many myths persist, it’s essential to rely on scientific facts and regularly monitor your water source’s quality. Whether you use tap water, bottled water, or natural sources, being informed and taking appropriate precautions can help ensure that your drinking water is safe for you and your family. Water is life, and it’s our responsibility to safeguard it.
GET SAFER DRINKING WATER IN YOUR HOME
Goettl experts can help you make the switch to a whole-home water purification system. Contact us today to provide you and your loved ones with pure and clean drinking water that’s easy to access. Contact Goettl today for expert advice and professional installation services.
Testimonials
What Our Customers Say About Us
Based on 43674 reviews
Angelo L.
Diego was exceptional. I called Goettl to diagnose a non-communicating thermostat and Diego took the time to troubleshoot and fix the real problem. Extremely communicative, transparent, and honest about the entire process. Definitely going with Diego and Goettl for all plumbing, heating, and cooling needs.
Tina B.
Blake was friendly and very professional from the start. We were given a thorough breakdown of how our HVAC system was running and options to improve our homes air quality and performance. After talking with Blake about the next step for our HVAC system, we know we're in good hands and have a peace of mind with the Smart Sadie program.
Julia G.
Josue was professional, friendly, and thorough while servicing our home A/C. He took the time to share helpful feedback and advice, which we really appreciated.
Nataly W.
Thank you for sending out such a sweet, patient employee. Her name is Jasmine, she explained everything and gave some advice on future things to expect and what to do in those cases. We were her first filter change so she was very careful with precautions and such. Wouldn’t mind her coming to our address again for future maintenance!
Kimberly D.
Brian was great at communicating and checking out my unit top to Bottom and gave me good recommendations to keep it running smoother and for years to come. Very kind and professional!
Daniel K.
1/10/26
Ashton was a great tech. Jumped right into the maintenance check ensuring our systems were up and running as should be. Following his tune up and inspection, Ashton thoroughly went over all his findings before cleaning up.
Nate is a fantastic Goettl tech. Came out to fix one problem but quickly realized the diagnosis was not correct. Stayed at our house, relentlessly working to figure out the issue all while in a house with no A/C, registering indoor well above 90. Thanks to Nate, David and Goettle for getting us back up and running and taking care of us and making the invoice total right. Great customer service in this experience.
12/21/24
Jeremy was fantastic. They were able to get us in earlier than scheduled. He remembered the house and was able to due the maintenance tune up and test the system in no time. Great experience.
12/26/24
Francesco is a top notch plumber. On time and got right to work. Did all his inspections and was in and out in no time. Stuck around after his inspection to talk about what he found and made some minor recommendations. Awesome experience.
Ashton was a great tech. Jumped right into the maintenance check ensuring our systems were up and running as should be. Following his tune up and inspection, Ashton thoroughly went over all his findings before cleaning up.
Nate is a fantastic Goettl tech. Came out to fix one problem but quickly realized the diagnosis was not correct. Stayed at our house, relentlessly working to figure out the issue all while in a house with no A/C, registering indoor well above 90. Thanks to Nate, David and Goettle for getting us back up and running and taking care of us and making the invoice total right. Great customer service in this experience.
12/21/24
Jeremy was fantastic. They were able to get us in earlier than scheduled. He remembered the house and was able to due the maintenance tune up and test the system in no time. Great experience.
12/26/24
Francesco is a top notch plumber. On time and got right to work. Did all his inspections and was in and out in no time. Stuck around after his inspection to talk about what he found and made some minor recommendations. Awesome experience.
Pete M.
First cold night in our new home and the heat didn't work, woke up in a 53 degree house. Jesus came out that day, diagnosed the problem, and we had hot air blowing in less than an hour. Jesus was friendly, knowledgeable, and of course helpful. Thanks, Jesus!
Olivia B.
Had a water leak and Richard came out same day to fix. We are grateful for all the info he gave us about our plumbing system. We will definitely use them again in the future!
Deb K.
Technician Ricardo was great. Very polite and thorough. As usual Goettl had a glitch in their system and 8am appointment had to be moved to 11am. Naturally they always find something wrong. This time it was only $400.
Rosanne H.
Great tech.Jarod was courteous, professional, knowledgeable, thorough and very pleasant young man Preventative hvac maintainance checkup .Gave me detailed report and explained everything as he went along.
Daniel J.
Ronnie did an AWESOME job, he was very concise on the issues, and gave us the best advice on the subject. Also advised us on possible future issues, and ways to resolve them.
Zach M.
Amanda Nations was great! Very knowledgeable and easy to work with. Gave good recommendations but wasn’t pushy as we don’t need to do anything to our system at the moment. Highly recommend!
Jacob B.
Excellent service. Patrick and Joel were quick, efficient, and very kind. Benton was responsive, clear and very fair. All in all the team left us feel great after our new HVAC install
Arthur B.
First, Goetl was on time and the technician, Andrew Arizola, was great. He determined the problem very quickly and remedied it very fast. He was also very personable and made me and my wife feel comfortable.
Emilio A.
Goettl air and plumbing are totally different company they are total professionals , Mark sent Christian Molina to perform a total inspection of my air conditioning system . And found that my air ducts were leaking , and outdated for my high efficiency AC unit. And recommend to upgrade the air drop and the air duct system. The next day one of there crews came in to start removing all of the out dated drop and air ducts. And the next morning they came back and installed all air ducts and a larger air drop and completed all necessary work . I would recommend Goettl air and plumbing to everyone who needs and wants there AC & Heater system to work like it was intended to work…
A BIG THUMBS UP!!!!!👍
A BIG THUMBS UP!!!!!👍
Amanda R.
Josue was incredibly professional, friendly, and punctual. He took the time to thoroughly inspect my home’s hvac system, explaining every detail of what he was checking. His knowledge was evident as he clearly outlined the issues and the benefits of professional cleaning, even providing recommendations and options for other services (outside of my original service inquiry).
The estimate for the duct cleaning was presented transparently, with clear explanations of the process and pricing, making it easy to understand. Highly recommend.
The estimate for the duct cleaning was presented transparently, with clear explanations of the process and pricing, making it easy to understand. Highly recommend.
Justin G.
Great and informative preventative maintenance. Parker was incredible - gave me really good information I didn't know and helped me prevent what would have been a much bigger problem later. Will definitely come back for future HVAC needs.
Travis C.
Received very professional and courteous service. Juan explained and gave answers to all my questions. Juan located leak under my sink and completed the corrective actions to eliminate my leak problem. We talked about and tested my water quality as well. I decided to get water softner replaced with a higher quality system. Goetl AC and plumbing will continue to be the company I use for all my future equipment upgrades or repairs Highly recommend company and their professionals.
Rita W.
Kevin was professional, polite and ready to answer our questions. He has a great personality and his smile made our day. Would have given 7 star🌞🌟
Maria Bell F.
Robert B . Thanks for your knowledgeable input. We learned a lot and you were so amiable that the big problem sounded solvable. We hope all plumbers are Ike you. They’re not just after the money but be able to help people’s problem and ease their woes. Kudos!!! 5 stars for you.
Michael L.
Goettl air conditioning rejuvenation my technician was Brian and he was very polite very thorough very professional I would recommend this company and this service
Cheryl D.
Russ came out for a 2 system maintenance and found some underlining issues that have been going on, he is very knowledgeable and very kind and also thorough again Goettl came through for me with excellent service & a excellent technician!
Lauren P.
Daniel R was wonderful! He was very friendly and quickly found the issue with the water heater. He handled all the communication with the water heater company to see if it was under warranty and have a new part sent out. Highly recommend!
Phillip G.
The duct cleaning was amazing. We had this done 9 years ago and the walls and furniture were dinged in the process. Goettl covers the floor and all furniture near the A/C ducts. The process was so much more detailed than just sticking a vacuum cleaner hose in the ducts and hoping for the best.
We had 2 split units serviced. The tech serviced both inits with a thorough checkup in 3 hours. Very good attitude throughout.
We had 2 split units serviced. The tech serviced both inits with a thorough checkup in 3 hours. Very good attitude throughout.
David L.
The gentleman that came out to my house to check out my shower was a great help tons of knowledge and definitely for the people I hope to continue Getting the same service that I have been from you guys nothing but good things to say Take care of your customers the help I got was from CALEB really nice guy and great help thank you can’t wait to get my service fixed soon. Thank you again for coming out !
Anonoly19
Josue from Goettl is an absolute STAR and a true lifesaver! I’ve been struggling with air quality issues, and he went above and beyond to thoroughly check my AC system and ductwork. He found that my ducts were not sealed properly and clearly explained everything, recommending a duct cleaning, sealing, and a UV light air purifier.
I called so many companies before this, and no one took the time, care, or patience that Josue did. His customer service was outstanding, his knowledge was impressive, and he genuinely cared about making sure I got the right solution, not just a sale. I was honestly surprised by how detailed and honest he was.
If you want things done the right way, I 100% recommend Goettl and especially Josue to have in your home. Truly top-notch service!
I called so many companies before this, and no one took the time, care, or patience that Josue did. His customer service was outstanding, his knowledge was impressive, and he genuinely cared about making sure I got the right solution, not just a sale. I was honestly surprised by how detailed and honest he was.
If you want things done the right way, I 100% recommend Goettl and especially Josue to have in your home. Truly top-notch service!
Gary A.
Austin was very profession and courteous. Thanks.
My issue is that service was for the morning and ended up at 3pm. This has been a problem for multiple service/maintenance appointments to include two cancelations. As a working professional, timing is very critical in my daily scheduling.
My issue is that service was for the morning and ended up at 3pm. This has been a problem for multiple service/maintenance appointments to include two cancelations. As a working professional, timing is very critical in my daily scheduling.
Don F.
We suspected that the black stuff recently building up on the sides of our A/C ceiling outlets could be mold. An afternoon call to Goettl brought Blake to our house at 6:30 that same evening. He thoroughly checked the A/C outlets, units and duct workk, concluding that moisture leaking from the outlet plates was creating the mold.
We discussed options and agreed that a detailed lcleaning and sewing of all the ducts should eliminate this problem. He discussed financing and, and returned the following morning to make all the arrangements. He also advised us not to continuously run the A/C fans when the unit was not cooling, which seems to have helped with the humidity already, even though the duct work isn’t scheduled for a few days hence.
It was a pleasure to work with a knowledgeable A/C technician who could quickly isolate the cause of our problem and arrange a solution.
We discussed options and agreed that a detailed lcleaning and sewing of all the ducts should eliminate this problem. He discussed financing and, and returned the following morning to make all the arrangements. He also advised us not to continuously run the A/C fans when the unit was not cooling, which seems to have helped with the humidity already, even though the duct work isn’t scheduled for a few days hence.
It was a pleasure to work with a knowledgeable A/C technician who could quickly isolate the cause of our problem and arrange a solution.
Cristi L.
Frank Soto/Goettl came out this morning and fixed us up with a new hot water heater. He was professional and did an awesome job. I highly recommend him for your plumbing issues.
Kudos to Frank Soto 👏
Kudos to Frank Soto 👏
Brian Y.
Kevin thanks for helping out today.
Goettl provides fast and professional air conditioning repair services. Their technician sam was knowledgeable, prompt, and efficient, ensuring that systems are back up and running quickly. The customer service is friendly, and they offer clear communication throughout the process. Highly recommended for quality HVAC repairs.
Goettl provides fast and professional air conditioning repair services. Their technician sam was knowledgeable, prompt, and efficient, ensuring that systems are back up and running quickly. The customer service is friendly, and they offer clear communication throughout the process. Highly recommended for quality HVAC repairs.
Laura M.
Junior was efficient, knowledgeable, and very friendly. He completed the plumbing system flush smoothly and took the time to walk me through his analysis and findings. Great service from start to finish—highly recommend!
Suzanne A.
This was the first time using this company. And it was awesome. I had been with Yes, Company for 10 years. You cannot compare. The service was awesome from the Associate.
Christina Garcia O.
Brent Sloan is all in for the client. We cheer when we get Brent for a service call. Why? Because you know it will be done right. The other plumber didn't investigate enough and it required a different solution once Brent did a proper investigation. Too bad human cloning isn't possible.
Margaret S.
Andrew Stone from Goettl was incredibly professional helping us to assess our plumbing situation. We authorized installation of a new hot water heater and toilet. His patience and kindness definitely approached sainthood! I hope you appreciate him as much as we did!
Tamara S.
Damien arrived today as scheduled. He was polite and friendly. Although a part had to be ordered he did everything in his power to get my heat working. Thank you damien
manny T.
Had tech Adrian Silva come out to perform our yearly HVAC check and he arrived on time and was extremely thorough in his assessment of our system and home insulation condition. He did report the insulation being low and even went as far as honoring a quote we received 9 months ago even with the cost of materials going up and the price per sq ft of insulation now being almost double. Thankfully our builder honored the previous warranty and will be doing this work but we do appreciate Goettl and we never hesitate to contact them when ever we have issues w/ plumbing or HVAC.
Carissa C.
Blake M. was very thorough and knowledgeable about the HVAC system. He showed pictures of possible issues and provided solutions. He also was gracious enough to change the filter and light bulb in the attic. I highly recommend him and Goettl. Thanks.
Danny
Troy Fox is a solid, competent, and highly effective technician who fully explained all the nuances of the heater maintenance he diligently worked on. Troy is personable, knowledgeable, and courteous. He took his time to first thoroughly service my system and then patiently explained in layman's terms what was done. Not being versed in this type of tech, I now feel I have a clearer understanding of how my system works. Troy is an asset to Goettl and carries himself professionally, honestly, and with integrity.
Nanci N.
Caelin is just wonderful! Explained in detail each step of the way for each repair/replacement that needed to be addressed. Thank you for all you do! Will turn to Goettl for my plumbing and hearing needs. Quality work at fair prices!
Rachel O.
Colten was Very helpful. He explained every step of the flood inspection thoroughly. All of my questions were answered to my satisfaction. He is a very knowledgeable and patient technician.
D A.
Daniel R. did a great job and was very knowledgeable. He showed me every step of the way what my issues were. I will be using them for future projects as well.
Betty W.
Judd did a great job! He answered my questions and provided product I needed. He worked quickly and efficiently! Thank you for another job well done by Giettl!
Alex L.
Jose Carreon was a life saver. From the time I answered the door, great personality, hard worker and took care of our issue. Never complained always had a smile. Much appreciated.
Esther
Jesus Gloria came to do an annual checkup on the furnace. Mr. Gloria arrived on time. Very professional and friendly. He explained everything he did step by step. I appreciate his professionalism and help.
Will recommend again
Ralph, had issue with the water heater. Called at 9:30 and they were out here at 11:00. Checked everything and is working now. Great service
Will recommend again
Ralph, had issue with the water heater. Called at 9:30 and they were out here at 11:00. Checked everything and is working now. Great service
Cindy H.
I like this company because they do not try to tell you something is broken every time they come and get you to spend extra money. They just offer a great service on a regular schedule to make sure everything is working properly; and their home maintenance contract is one of the most reasonable in the business. Daniel R.” came to my house today and he was extremely professional and kind and very thorough. He did a great job!
Eddy C.
Ericka and Katie set up my ac rejuvenation the other day and Jarod, our ac technician came out. Our house is only a year old so we didn’t expect a lot that needed to be done. He worked inside and outside the house for about 2 hours. Jarod was able to take pictures, videos and draw up a detailed report of what our new system needed. Basically he was able to identify a bunch of work that needed to get done that our home inspector completely missed! He was friendly, professional and answered all my questions. Thanks Jarod Ericka and Katie!
Brent P.
The entire experience with the Geottl team was great. We had an emergency plumbing issue and they were able to come out the same day to address it. The online scheduling was easy and they send text notifications with a live map so you know exactly when they’ll arrive.
Julian and his team (Joey, Jeran, and Alonso) are extremely knowledgeable, efficient, and worked hard to get us back up and running as quickly as possible. Upon completion they send a detailed email with pictures.
Julian and his team (Joey, Jeran, and Alonso) are extremely knowledgeable, efficient, and worked hard to get us back up and running as quickly as possible. Upon completion they send a detailed email with pictures.
Arneysa G.
Thank you Goettl for the great service! Thank you to Alan and Daniel for doing amazing, intricate and efficient work. The guys are very personable. Excellent customer service means everything to me. ❤️🙏🏾🙂
Mike B.
Alek Delarosa helped my parents today with a leak, he was professional, very personable, and efficient. He gave them a few options without being pushy. Explained everything in detail. Thanks Alek.
Joseph B.
Adrian and Adrian were very professional and knowledgeable. I was very satisfied with the job they did at my home. They took the time to explain the new equipment and they also cleaned up when they finished the job. I will always recommend Asrian ro anyone needing Goettl services.
samantha C.
David from goettl came out dame day and fixed all my air issues! Amazing! Went above and beyond and even replaced the air filters. I am so happy I chose them. Thank you!
Kati
Junior showed up on time, very quickly assessed the problem and got right to work. The price was fair and below other quotes we had received. He was fast thorough and friendly. Our water works great now. Definitely recommend Goettl.
Elizabeth G.
Excellent service helping with a clogged condensate line on the A/C. Kevin Edwards was friendly, knowledgeable and took the time to thoroughly explain the state of the entire system. Absolutely recommend.
Sherwin M.
Jasmine was very professional and conscientious about her work and duties. It was a pleasure having her over working on our unit. The work was under warranty.
Gaelen L.
Preston and Daniel R of Goettl were fantastic to work with. Came out quickly, was efficient in diagnosing what was going on (multiple issues) and was able to come up with solutions to get our home back to a normal.
Thank you!
Thank you!
Cristian P.
Today was my first experience with Goettl and Eddie was great. He was kind, respectful, and thorough with his service. He explained everything he did to our AC system and provided plenty of photos to show me what he did. The membership is incredibly reasonable at only $12 a month and for something as valuable as an AC system in texas it was a no brainer to sign up. He also never pushed any sales on me which I appreciate. I signed up for the membership simply through his educating and recommendation as to how he approaches his maintenance.
JOE C.
Excellent service system working great now both working with excellent did a great job
Update: 1/7
Stacy excellent service excellent job well done professional communication excellent explain everything on the up to date stuff I need to do in the future appreciate your service have a nice day thank you
Update: 1/7
Stacy excellent service excellent job well done professional communication excellent explain everything on the up to date stuff I need to do in the future appreciate your service have a nice day thank you
Devon B.
The tech Nathan was extremely polite and explained everything needed to know. He was able to give me accurate pricing and recommendations for continued service and no pressure to purchase products or services now.
Elizabeth S.
Q came out and was amazing I am so glad for goettl to be doing my brand new 4 Star unit with all new ductwork well worth it I know goettl will do it all right thank you Q
Update:7/21/23
Mel and Justin showed up to install my ac unit. They worked non stop through the heat, answered all of my questions, and were so courteous. If I could give 6 stars I would!! Thank you Goettl!
Update:7/21/23
Mel and Justin showed up to install my ac unit. They worked non stop through the heat, answered all of my questions, and were so courteous. If I could give 6 stars I would!! Thank you Goettl!
Julianna E.
Juan Escobedo Duarte was professional quick and cleaned up after like no one had ever been there. We always have the best services provided whenever we call Goettl. Very happy with the quality of his work as well as, his professionalism and efficiency. Thanks 😊 5 stars☆☆☆☆
2 thumbs up 👍🏽 👍🏽
2 thumbs up 👍🏽 👍🏽
Seamus G.
Good communication about arrival times. Brent did a great job talking through the technical aspects of the water heater and doing an efficient service job.
Carmen
Rudy Farias was thorough in his work and explained everything he was doing and why it was important. He is very personable and was respectful of my time and my home. Thank you, Mr. Farias!
James K.
Joey from Goettl Air conditioning & Plumbing in Tucson provided excellent service recently. He was friendly, professional, and efficient. Highly recommend.
Michael B.
Had my AC serviced by Goettl Tech Nate Gould and would like to take the opportunity to mention the high quality and service he provided along with his professionalism, candor, and knowledge on what he does. He was very thorough and took the time to inspect my potential issue(s) It's nice to still see workers representing a company with such high integrity.
Darian L.
Service Technician, Chris Beers, with Goettl HVAC provided outstanding service from start to finish. Not only was he able to make it out same day for an unknown heat related issue. Throughout his time at my home, he was professional, knowledgeable, and took the time to clearly explain what was going on with our system and what needed to be done. Chris worked efficiently, was respectful of our home, and made sure everything was running perfectly before he left. It’s rare to find a technician who combines knowledgeable expertise with such great customer service as well. Highly recommend Mr. Beers (what an iconic last name 🙂 hah ) and Goettl HVAC to anyone needing reliable, honest HVAC service!
Susan F.
The service technician Parker is very knowledgeable and explains everything about your heating and air conditioning. I have used other companies but I am a Goettl customer from now on. Hopefully, next service problem we will get Parker as our service technician. Thank you 😊 Jake came today to clean and sanitize ducts and ventilation. Smells fresher and we feel much better that all the black ⚫️ stuff is all gone. Thank you.
Eric W.
Daniel R. And Darius were terrific. They absolutely knew what they were doing and were friendly and very respectful of my house and myself. I have nothing negative to say at all.
Monica S.
Ashton was such a nice young man who is knowledgeable, considerate, and works efficiently. I highly refer him and hope to have him come back this summer for HVAC maintenance.
Brian L.
Daniel from Goettl came by this morning to inspect and tune our heating system. He was on time, very courteous and knew exactly what he was doing. He facilitated the entire process as well as answering some questions for me regarding system components.
Julio P.
Peter Medelez assessed the situation, determined the best repair option, discussed his concerns and a solution which was considered and approved. He was professional and courteous. I was explained the scope of work, cost, and everything was dead on perfect. His professionalism is was appreciated.
Thank you!
Thank you!
Shari O.
Colton came out same day to identify the problem and what needed to be done. The next day, Mark arrived with the necessary supplies/tools. Things did not go as smoothly as hoped and Mark kept me informed and left the site clean.
Vanessa S.
My family was already dealing with a medical emergency and my parent’s heater stopped working. Goettl was amazing to work with and the communication was excellent. But it was the technician Joe ( Joseph Rubio) who came out that made us choose goettl for the installation. He was prompt, professional and explained everything clearly. There was a part that was needed and Joe not only got the part but because I shared I wanted to get it fixed before my dad got out of the hospital he came and completed the installation on his day off without a second technician. He showed up right on time and was quick and efficient and made this process so much less stressful! Thank you Joe for your phenomenal service!
Kayla M.
They came for a same day to repair our AC that was completely out. Troy Cresap-Fox was incredibly thorough, fixed several issues, and provided me with very clear explanations. Our system is back up and running.
Sandra Q.
Excellent service from beginning to end from both Colton and Jeren! I called Goetti at 11:30 a.m., and they had completed the job by 6 p.m.! They even helped me clean up the mess from the water heater leak. Very knowledgeable, efficient, polite, respectful, and hardworking. I could not be more pleased.
sara
Daniel R was very experienced, patient and knowledgeable in his field of work. I was quite pleased by the manner in which he took his time to troubleshoot and find our existing plumbing issues. Thanks and much appreciated.
Kathy
Saul and Patrick at Goettl’s provided thorough, professional, quality, personable, and knowledgeable service on our HVAC system. We are very pleased with the efficient response!
Update 01/05/26 Stacy was here to evaluate duct system clean and did a fabulous job and helped with dryer vent cleaning and other questions!
Update 01/05/26 Stacy was here to evaluate duct system clean and did a fabulous job and helped with dryer vent cleaning and other questions!
AZL3713
Excellent job by Dayton P. Knowledgeable, thorough in explaining issues and options, and providing outstanding customer service. I appreciate his efforts in placing the customer first. Thank you Dayton and keep up the great work you do.
Rick N.
Today was a Goettl party at my house. Brent and Colni were here for hvac and plumbing maintenance. I learned quite a bit from both of them. Turns out I NEEDED a new PRV pressure reducing valve, mine was letting too much pressure into my house which would have eventually caused issues with pipes and more. It had already contributed to my beater heater being ready to retire as well. Same day Zach came out and dug up and replaced the PRV and installed a new water heater. One long day but all done now. Thanks again to the team Brent Sloan, Colby, and Zach!
This January's visit with Kevin
This January's visit with Kevin
Teresa M.
David texted me of his pending arrival, arrived on time. He was courteous, professional and completed the service promptly.
I am very satisfied with my Goettle services, their employees, including the scheduling staff, and highly recommend this company.
I am very satisfied with my Goettle services, their employees, including the scheduling staff, and highly recommend this company.
Clara D.
Ronald is very professional, pleasant and very polite. I can tell his time in my home is well spent in the experience he has. Questions are easy to ask and for folks like us, having Young-Onset Dementia, that is vitally important!
Knowledge and experience work hand-in -hand. He is definitely a KEEPER for your business!!!
Knowledge and experience work hand-in -hand. He is definitely a KEEPER for your business!!!
Edie
Caelin Taylor came to do my tankless water heater flush. Very friendly, professional and did a thorough service. Will definitely request him for future service.
Vivianne G.
Kevin Martinez was such a wonderful technician. He took his time to explain everything going on. I would love to have him as my technician again. Very bright and thoughtful human being. He even loved our cat like family
Erin L.
The maintenance technician Ivan was great. He was on time (early in fact), knowledgeable, informative and quick to get the job done. Also, I liked how I was able to track the technicians arrival time.
Vincent L.
It would be my pleasure to review Chris.
From the moment, Chris introduced himself he was courteous, polite, and dressed professionally. He patiently listened to my plumbing issues and then went to work to resolve them when complete he asked me to check everything out to make sure it was to my liking. Chris is a very competent plumber. Thank you, Chris
From the moment, Chris introduced himself he was courteous, polite, and dressed professionally. He patiently listened to my plumbing issues and then went to work to resolve them when complete he asked me to check everything out to make sure it was to my liking. Chris is a very competent plumber. Thank you, Chris
Jonathan D.
The specialist that came to my house was very professional and knowledgeable, my shower drain and toilet were both clogged,, Colton Hayes came and did a great job,, he did everything in a timely manner
Autumn T.
Editing my first review to add a new experience.
We have known our water heater was at the end of its life. Goettl came in to do maintenance. Brent S. was our technician. He was very kind and knowledgeable. He explained the different options and we ultimately decided to replace our water heater with his help.
We were able to get it replaced same day. The crew who replaced it Zach C. (and I think Darrius?) did a great job replacing the water heater. Happy with everything!
Was having AC issues and a technician was able to come out the same day we called. Chris Rios did a great job showing and explaining in detail the problems we were experiencing with our unit. In the end, it was best for us to replace the entire unit. A crew was actually able to come out the next day to install the new unit. Juan and Carlos did the installation and did a great job! They were on time and were thorough. Happy with the entire process!
We have known our water heater was at the end of its life. Goettl came in to do maintenance. Brent S. was our technician. He was very kind and knowledgeable. He explained the different options and we ultimately decided to replace our water heater with his help.
We were able to get it replaced same day. The crew who replaced it Zach C. (and I think Darrius?) did a great job replacing the water heater. Happy with everything!
Was having AC issues and a technician was able to come out the same day we called. Chris Rios did a great job showing and explaining in detail the problems we were experiencing with our unit. In the end, it was best for us to replace the entire unit. A crew was actually able to come out the next day to install the new unit. Juan and Carlos did the installation and did a great job! They were on time and were thorough. Happy with the entire process!
Kathryn D.
Jacobi and Gustavo are both hard working, smart sweet guys. They’ve been so helpful to us during this whole HVAC renovation journey. Best of all, even when it was miserably cold and dark, neither one of them hesitated to dive underneath the house and solve problems. Love it!
Melissa D.
Robert Burrer was the plumber who came out for my service. Robert did a great job. He was very helpful and took the time to explain issues and what to do to avoid further issues.
Tim C.
Tai did a great job with the inspection to make sure everything is working properly. Was productive from the moment he arrived and worked efficiently.
Purple W.
Jasmine Jones was very professional. Explained everything so I was able to understand what was what. You need more professional techs like her. Great service.
Eddie T.
Jarrett, my tech, was professional and a pleasure to talk to. not only did he explain, in detail, all that was done but had pictures to back it up. highly recommend using Goettl
Eric H.
Goettl plumbing came out to replace my tankless water heater and fix some of the plumbing and gas line that was improperly installed. They sent Robert Getman that has decades of experience. He was very meticulously and detail oriented, installed the water heater and brought it to code. I highly recommend Robert and the rest of the team at Goettl Air conditioning and plumbing.
Susan
I am so happy I have Goettl! I woke up with quite a flood in my bathroom. My toilet was leaking. John Nedza was at my house right away. He replaced my toilet and I was very happy . He was kind, polite, and kept me informed. He did a wonderful job. This happened on New Year’s Eve day. Even with the upcoming holiday I knew Goettl would come. Thank you John and the customer service folks at Goettl . Everyone was great.
Chris T.
The tech dispatched to my job, Ryan Angle, did a great job communicating with me on the issue and then his approach to fix the problem. Professional and transparent. Great job and much appreciated. Credit to Goettl for the prompt response as well - same day and on the eve of a holiday
Toni G.
During duct rebuilding and installation of a new air conditioning unit installation at our home by Goettl AC services, a water valve was was unknowingly compromised in our attic. After about three days, a water leak was discovered after two bedrooms and a bathroom became flooded. The water valve had previously been installed by Goettl during instillation of a water purification system.
Goettl plumbing supervisor, Craig Cooper, arrived to survey the problem. Craig determined the valve had been incorrectly installed during the previous water system installation. Craig immediately contacted water mitigation supsrvisor, Ethan Gray at Quick Restore LLC.
Craig coordinated with Ethan the construction, drying of walls/carpet and services for the boxing and storage of our personal property. The reconstruction and repair work was done professionally and in an outstanding time frame for me to undergo major spinal surgery.
I wish to thank Craig for his outstanding integtity and attention to detail for this undertaking. He arranged for Goettl to cover all the costs involved for the work, boxing, moving, storage and water mitigation.
We are so very grateful to Goettl for their wonderful work ethic, technicians and supervisors. We absolutely continue to use and wholeheartedly endorse Goettl for all our AC and plumbing services! Thank, you again Craig!
Goettl plumbing supervisor, Craig Cooper, arrived to survey the problem. Craig determined the valve had been incorrectly installed during the previous water system installation. Craig immediately contacted water mitigation supsrvisor, Ethan Gray at Quick Restore LLC.
Craig coordinated with Ethan the construction, drying of walls/carpet and services for the boxing and storage of our personal property. The reconstruction and repair work was done professionally and in an outstanding time frame for me to undergo major spinal surgery.
I wish to thank Craig for his outstanding integtity and attention to detail for this undertaking. He arranged for Goettl to cover all the costs involved for the work, boxing, moving, storage and water mitigation.
We are so very grateful to Goettl for their wonderful work ethic, technicians and supervisors. We absolutely continue to use and wholeheartedly endorse Goettl for all our AC and plumbing services! Thank, you again Craig!
J M.
Colten was very courteous and professional. We appreciate his thoroughness and ability to move with a sense of urgency while serving the plumbing of our home. We are very impressed and satisfied with Colten and our Goettl experience today. Thank you!
Joe M.
Joel and Patrick did an awesome job installing my new HVAC system and then JR Padilla was equally awesome installing my electrostatic filter. Everyone at Goettl is professional, transparent and helpful.
Eddie A.
Trevor Hart was great young man that was knowledgeable and efficient. We love Goettl and are members with a maintenance plan that is perfect to keep our unit running as specified
Terri L.
Goettl is fast efficient and reasonably priced. Devon, my technician was very knowledgeable and thoroughly inspected all of my faucets/hot water heater was flushed . I could not ask for a nicer guy.
Jeff S.
Daniel Martin was very friendly and information, during his visit to remove the extremely stuck shower head nut, the installed my new shower fixture. Wife is happy, so life is good.
Emily W.
Daniel M was so helpful! He was communicative when he was en route to our house, was super efficient and knowledgeable, and helped us get our house back up-and-running in no time!
Benjamin C.
They showed up and fixed the issue we had with our drains upstairs. Daniel Martin knocked it out of the park. He was communicative, punctual, and did clean work. Would certainly recommend their services again.
Barry H.
Appreciate the very detailed description of what was wrong and future recommendations for replacement and maintenance of heating system parts. This was complete with cell phone pictures and videos which helped a lot. Very personable and well spoken repair person. There are a couple of parts that I now have planned to replace by Goettl.
Lorraine S.
Just had a service by Parker with Goettl.
Parker was very pleasant, knowledgeable and respectful of us and our home.
You’ll be in good hands with Parker and Goettl
Parker was very pleasant, knowledgeable and respectful of us and our home.
You’ll be in good hands with Parker and Goettl
Carlos F.
Richard was really great at explaining the whole process and how long each test would be. He was able to give us mostly good because it was a smaller job that what we thought it could be.
Susie L.
Jeffrey Jose did a wonderful job fixing the leak in my toilet. He was both friendly and polite and kept me informed of the progress the whole time. I have had quite a few visits from the Goettl techs for various issues. The office ( also extremely nice and helpful) texts me 30 minutes before the tech is to arrive. I have had wonderful experiences with the techs that have come to my home and the office personnel as well. Thank you for everything Goettl
Kate M.
Mike H did a great job fixing some plumbing issues at our house this morning. He gave me a heads up when he was on his way and was very efficient and kind. Thank you Mike!
Anthony B.
Our installer was on point with what our problem was with our hot water heater and had it fixed in no time. He was super nice and professional. I recommend using Goettl to all my family friends and all my customers. Thank you Goettl.
Lisa L.
Great service! Johnathan Johnson was very polite and professional. He did a fantastic job servicing my HVAC unit and making sure it was ready for the winter season.
Scott J.
Alan and his apprentice were life savers this morning. Came home to a wet garage and dead water heater. They came out within the hour on Christmas Eve. Very professional and friendly. Quality install as well.
Jonathan B.
On time and your estimator was very much the professional. I am impressed with his thoroughness and knowledge of equipment option available to me.
Update: I accepted your proposal and wow, three days later my house has heat and air. Installation time was a little over five hours with breaks, and all the time your crew worked efficiently and professionally. Nothing left undone. A big THANK YOU for you guys.
Update2: Goetti set up the building permit appointment with the county, and attended the inspection, which past with no issues. Other companies that I have dealt with have not done so much. Furthermore, I did get multiple estimates, and all the other companies had convenient add-on's which proved by the inspection were a unnecessary expense, thus making Geotti price the lowest and most honest of them all. By the way, the heater and a/c have work to perfection and are both very quiet.
Follow up: A home inspection showed a small issue with my new furnace, so I called Goettl. Next day service and they determined there was an issue with the furnace they installed. Two days later (Christmas Eve) a brand-new furnace was installed. No debate, new questions asked, no cost to me, they insisted. This was quit the contrast to what I experience with other HVAC companies I have dealt with in my forty years in Reno.
Update: I accepted your proposal and wow, three days later my house has heat and air. Installation time was a little over five hours with breaks, and all the time your crew worked efficiently and professionally. Nothing left undone. A big THANK YOU for you guys.
Update2: Goetti set up the building permit appointment with the county, and attended the inspection, which past with no issues. Other companies that I have dealt with have not done so much. Furthermore, I did get multiple estimates, and all the other companies had convenient add-on's which proved by the inspection were a unnecessary expense, thus making Geotti price the lowest and most honest of them all. By the way, the heater and a/c have work to perfection and are both very quiet.
Follow up: A home inspection showed a small issue with my new furnace, so I called Goettl. Next day service and they determined there was an issue with the furnace they installed. Two days later (Christmas Eve) a brand-new furnace was installed. No debate, new questions asked, no cost to me, they insisted. This was quit the contrast to what I experience with other HVAC companies I have dealt with in my forty years in Reno.
Julia S.
Yesterday we had a plumbing inspection, which was part of our Sadie membership and Blair was our technician. He was so thorough, helpful and informative. He put us at ease with what our system look like and also was able to show us things that needed to address. He was able to give us quotes for the future work that should be completed. They didn’t pressure us to rush into anything. Blair is a great representative of Goettl. We are always so pleased with their technicians , management team and their customer service team as well.
Andy H.
We have the service that allows them to come out twice a year to do preventative maintenance on our HVAC and Plumbing System. They have always been courteous and knowledgeable. They do a great job.
Robert A.
Troy was amazing! He came to look at our HVAC system thermostat. It has not been working properly. He spent quite a bit of time troubleshooting the thermostat. Couldn’t find anything really wrong. Just to be certain, he replaced the inner workings of the hard-wired thermostat. He encouraged us to call again if it continues to malfunction. He was on time, professional and courteous. We stand by Troy and Guettel!!!
Pete T.
After dealing with a chronic sewage drainage problem for 4 plus years, and having several services unable to properly diagnose it, and implementing temporary fixes, the Goettl team of Greg and his apprentice Luis quickly found the source of the issue and repaired it. We have had estimates from other firms to fix this for over $1,200 and this team did the job for under 25% of that. Great to have qualified knowledge and experience working for us to solve this issue once and for all. A very well run business.
Jennifer R.
Great Service, 100% HONEST WORK. Absolutely No pressure sales to replace Unit our 24 year old gas furnace and AC Unit, they gave options on what they could do to get it up and running. Took lots of pictures to show us areas of concern.
Highly recommend Goettl Air Conditioning and Plumbing!!!
Highly recommend Goettl Air Conditioning and Plumbing!!!
Jean M.
Cameron was very professional and knowledgeable. Goettl offered same day appointment for both plumbing AND HVAC issues which is very convenient for me and my schedule. I would recommend their services
Malia C.
We had our outside water spicket replaced because it was leaking and not fully working. Connor D. did a wonderful job, was professional, had a lot of good information and got the job done in a timely manner. Very pleased with him work. Thank you!
Cynthia N.
Davey B was awesome. Very friendly, personable, thorough and professional. Very detailed review of pictures and explanation of issues and gave us three quotes for repair costs. Afterwards he was able to locate parts and get him scheduled the next day to complete repairs. Again, he provided pictures of repairs and the charge was exactly what was quoted. Have a high confidence in his work! Thanks for great job Davey!
Grace L.
Mike h was the best I had a handyman out here that could not fix my problem. That was here for three hours Michael fix the problem in less than 15 minutes. Best service technician I’ve ever had very clean and very well spoken five stars all the way.
James D.
The staff at Goettl just completed a total redo of our plumbing from kitten laundry and toilet. All new abs pipes to replace very old galvanized clogged
Pipes, all under the house with low clearances. Alan and partners did a very professional and considerate work. I'd recommend them to anyone.
Pipes, all under the house with low clearances. Alan and partners did a very professional and considerate work. I'd recommend them to anyone.
Sandra G.
Chris Beers carried out maintenance on my furnace this week. He was on time and an extremely polite and pleasant person. I highly recommend Chris and Goettl.
Penelope S.
Reese McKeen-Reyes with Goettl was out here within one hour of me calling the company. He had my problem fixed within minutes and was very professional and very pleasant. I am very happy with Goettl and the service that their representative Mr. McLean-Reyes provided. Jef from Goettl came out today to maintain my new furnace and he was very professional, efficient, and very helpful. He went above and beyond what was expected of him. I’m very pleased with Goettl and highly recommend them.
Tn Johnson J.
So this review is is for service over the past year.
A short history. A few years ago, we had four seasons put in a new furnace. After checking around and getting tons of estimates, there was as much as a $10,000 difference between all of the estimates. Four seasons came in at the best price. Unfortunately, I ordered an 80,000 BTU furnace and when the guy was done, I looked at the furnace and saw that it was a 60,000 BTU. I showed the guy the invoice and basically his response was ‘ Oh crap’ so I talk to the manager and he assured me that 60,000 BTU would heat my home sufficiently since it was a high-efficiency unit.
I was ready to have them tear it out and put the right one in, when the manager guaranteed the furnace and gave me the price for the 60 KBTU with a substantial discount. I did the regular maintenance and service service with four seasons.
When Goettl took over, I’m not sure if they just change the name, or bought four seasons, but everything changed after that. First I was informed of a membership called Sadie which is basically a yearly/monthly fee that allows us to get a lot of benefits. Free service calls, free, free preventative maintenance and discounts on non-covered items.
The first thing that I noticed was Josh came in to do a service, check the pressure and saw that the original installation guy did not convert my furnace to propane. Apparently none of the other service people ever checked the pressure. He had to return with the correct parts and changed out the valve. He also helped me out with a bathroom heating duct that was ripped. The price was great and he said he felt bad that we had such issues with the previous company.
A few months later (last Saturday) we stopped getting heat. I called Goettl let them know, and they were at my house within two hours. When it’s freezing outside or going to be subzero it’s really important when they respond so quickly.
Chris was the technician and he found the problem, however, the plumbing supply company was not open till Monday morning. Two days with sub, freezing temperatures scaring me a bit. Chris said that he would check with Dispatch and see if they had a couple of space heaters. When he was leaving, he noticed we had a bunch of firewood on the front and he offered to help bring firewood in. I told him no problem we had it, he said he was happy to help us. Make sure we had enough firewood to get through two days.
These two offers, were above and beyond in something you really wouldn’t expect from your HVAC people. Unfortunately, they didn’t have any space heaters at Dispatch, so we went to Home Depot and got some radiator heaters and then yes 24 hours a day kept a fire going.
Chris showed up Monday about 11 AM with the parts and it took him about 2 1/2 to 3 hours to fix all of the problems. I’m not savvy with all of the HVAC terms, but something about condensate water bill backed up through the system blah blah blah… we now have heat. lol.
Getting the Sadie member membership/club was the best thing we decided to do. They call us regularly to schedule our summer and winter maintenance. They are responsive. And they are very polite every time I call them.
I really would recommend you contacting them and get on that membership before you actually need them. Thank you, Josh and chris and unfortunately, I cannot remember the name of the female technician that came out and changed our filters but she was awesome also!
A short history. A few years ago, we had four seasons put in a new furnace. After checking around and getting tons of estimates, there was as much as a $10,000 difference between all of the estimates. Four seasons came in at the best price. Unfortunately, I ordered an 80,000 BTU furnace and when the guy was done, I looked at the furnace and saw that it was a 60,000 BTU. I showed the guy the invoice and basically his response was ‘ Oh crap’ so I talk to the manager and he assured me that 60,000 BTU would heat my home sufficiently since it was a high-efficiency unit.
I was ready to have them tear it out and put the right one in, when the manager guaranteed the furnace and gave me the price for the 60 KBTU with a substantial discount. I did the regular maintenance and service service with four seasons.
When Goettl took over, I’m not sure if they just change the name, or bought four seasons, but everything changed after that. First I was informed of a membership called Sadie which is basically a yearly/monthly fee that allows us to get a lot of benefits. Free service calls, free, free preventative maintenance and discounts on non-covered items.
The first thing that I noticed was Josh came in to do a service, check the pressure and saw that the original installation guy did not convert my furnace to propane. Apparently none of the other service people ever checked the pressure. He had to return with the correct parts and changed out the valve. He also helped me out with a bathroom heating duct that was ripped. The price was great and he said he felt bad that we had such issues with the previous company.
A few months later (last Saturday) we stopped getting heat. I called Goettl let them know, and they were at my house within two hours. When it’s freezing outside or going to be subzero it’s really important when they respond so quickly.
Chris was the technician and he found the problem, however, the plumbing supply company was not open till Monday morning. Two days with sub, freezing temperatures scaring me a bit. Chris said that he would check with Dispatch and see if they had a couple of space heaters. When he was leaving, he noticed we had a bunch of firewood on the front and he offered to help bring firewood in. I told him no problem we had it, he said he was happy to help us. Make sure we had enough firewood to get through two days.
These two offers, were above and beyond in something you really wouldn’t expect from your HVAC people. Unfortunately, they didn’t have any space heaters at Dispatch, so we went to Home Depot and got some radiator heaters and then yes 24 hours a day kept a fire going.
Chris showed up Monday about 11 AM with the parts and it took him about 2 1/2 to 3 hours to fix all of the problems. I’m not savvy with all of the HVAC terms, but something about condensate water bill backed up through the system blah blah blah… we now have heat. lol.
Getting the Sadie member membership/club was the best thing we decided to do. They call us regularly to schedule our summer and winter maintenance. They are responsive. And they are very polite every time I call them.
I really would recommend you contacting them and get on that membership before you actually need them. Thank you, Josh and chris and unfortunately, I cannot remember the name of the female technician that came out and changed our filters but she was awesome also!
Chris A.
Andrew Morgan came out to do a routine check for my AC after it was installed a year ago. Great service and explained everything in a way that was helpful and effective. Definitely recommend
Patrick M.
We just had our winter rejuvenation service for our home’s two hvac units. Eddie Franco was punctual, answered all of my questions, and was thorough in detailing the servicing and the health of our systems. Great job!
Juanita Arturo M.
Yes, definitely. A/C&H Technician Kevin Edwards did an awesome job.. after checking out the issues, he explained everything in detail to me. He is a very professional bright and polite person. 5+star
FrThomas Robert F.
We have had Goettl service for 6 years now. We couldn't be happier with them. Damien (AC) and Pablo (plumbing) both did work for us today. Wonderful, professional, young men.
Peggy B.
Jose and Ricardo replaced my HVAC system today and were very courteous and professional. They answered all of my questions and showed me how to work the new thermostat. They were very careful moving things in and out as well. They were really nice people as everyone I have talked to at Goettl has been. Great company and service
Carl S.
I run an Airbnb with 5 rooms in my home, and my tankless water heater suddenly went out. In my case, this was an emergency, especially with the weather getting colder. Goettl ensured that a technician arrived within a few hours, and Juan Gil showed up in good spirits and ready to solve the puzzle.
Like most people, I typically search for the cheapest service I can find, and I end up having other plumbers come out to check out issues with my tankless water heater, who run their mouths, upsell parts (that don't seem to be causing the problem), and generally don't really know enough about tankless water heaters. This time, I decided to go with an experienced company with a good reputation, and I am glad that I did - Goettl's prices are very reasonable and worth the service they provide.
Juan, was very knowledgeable, patient, and persistent. Even better, he was careful and humble enough to acknowledge that he didn't know everything and checked with the manufacturer at every step. Juan spent a great deal of time helping me diagnose the problem (which always seems impossible to ascertain quickly with machines like tankless water heaters), and went above and beyond to ensure that my guests and I had hot water tonight.
Juan never got frustrated; he handled everything carefully and made sure to clean up after himself when he was done. If I can have Juan take care of all of my plumbing or AC issues in the future, I will. And if you're reading reviews to decide whether to call Goettl for your issue, I would encourage you to trust their service and experience. My experience with Juan was definitely memorable.
We now have hot water again. Can I get a "hell yeah"?
Like most people, I typically search for the cheapest service I can find, and I end up having other plumbers come out to check out issues with my tankless water heater, who run their mouths, upsell parts (that don't seem to be causing the problem), and generally don't really know enough about tankless water heaters. This time, I decided to go with an experienced company with a good reputation, and I am glad that I did - Goettl's prices are very reasonable and worth the service they provide.
Juan, was very knowledgeable, patient, and persistent. Even better, he was careful and humble enough to acknowledge that he didn't know everything and checked with the manufacturer at every step. Juan spent a great deal of time helping me diagnose the problem (which always seems impossible to ascertain quickly with machines like tankless water heaters), and went above and beyond to ensure that my guests and I had hot water tonight.
Juan never got frustrated; he handled everything carefully and made sure to clean up after himself when he was done. If I can have Juan take care of all of my plumbing or AC issues in the future, I will. And if you're reading reviews to decide whether to call Goettl for your issue, I would encourage you to trust their service and experience. My experience with Juan was definitely memorable.
We now have hot water again. Can I get a "hell yeah"?
Ron L.
Junior was awesome. Took the time to inspect and explain everything and make recommendations. Made sure I didn’t have any questions before he left. Very courteous and professional.
Irene C.
I cannot recommend Geo with Goettl Plumbing highly enough! From the moment he arrived, he was an absolute pleasure to have in our home. He was incredibly friendly, professional, and put us at ease immediately.
We had a concerning plumbing issue, and Geo was able to diagnose the problem with impressive speed and accuracy. What I really appreciated was that he took the time to clearly explain what was wrong, showed me what he was looking at, and gave me honest, practical advice on the best solution.
He had the issue resolved in no time at all. The whole experience was seamless, from the quick scheduling to the efficient and high-quality work. It’s so refreshing to find a technician who is not only a master of his craft but also a genuinely kind and trustworthy person.
A huge thank you to Geo and the entire team at Goettl. You have a customer for life! If you need a plumber, ask for Geo—you’ll be in the best hands
We had a concerning plumbing issue, and Geo was able to diagnose the problem with impressive speed and accuracy. What I really appreciated was that he took the time to clearly explain what was wrong, showed me what he was looking at, and gave me honest, practical advice on the best solution.
He had the issue resolved in no time at all. The whole experience was seamless, from the quick scheduling to the efficient and high-quality work. It’s so refreshing to find a technician who is not only a master of his craft but also a genuinely kind and trustworthy person.
A huge thank you to Geo and the entire team at Goettl. You have a customer for life! If you need a plumber, ask for Geo—you’ll be in the best hands
Teri W.
Goettl has provided multiple systems for my home over the past few years. JR just completed a repair on my AC and he (as typical for Goettl techs) was friendly, knowledgeable, and efficient.
Jeffrey B.
We just had the duct cleaning done so looking forward to dust free heat and AC in the summer. A $499 special! Veronica was great! She and her partner took great care with our home and were done in a very reasonable amount of time given the size of our home and the number of registers and other vents! I highly recommend you take advantage of this service if you haven’t had it done yet or has been over 7 years!😊
Jimmy O.
Had water coming through the wall all of a sudden one day. Robert Burrer from Goettl showed up and was very helpful, informative, and very respectful! Was also knowledgeable and provided top notch service. Would definitely use Goettl again and request Robert as the technician. Plumbing repairs are never fun but he helped keep us informed to make the best decisions, come up with a plan, and also a solution. Now just have to get the work completed later this week! Thank you Robert!
Tiffany P.
Frank Soto is wonderful! He has been out to my home on 2 different calls, each was a different call out. Frank Soto is very knowledgeable, kind, understanding and his time management is on point. Great Job, well done as always Frank Soto. PS. I will request Frank Soto by name for all plumbing fiasco! 5 stars again.
Fran M.
I called Goettl which had done previous plumbing for me. I couldn’t get the water shut off in the backyard. And since I have their membership, I was told there would be no trip charge Clayton Purvis was such an angel. He reached down and turned it off, and apparently I had not turned it around enough times I felt like an idiot and told him he can go back to the office and share with his coworkers what this old woman did. Anyway, he fixed it so it’s easier for me to turn it off and on. Thank you Clayton.
Maryellen O.
Woke up to no heat in our house burrrr
I have seen Goettl vans all over town and so I called them.
Got appointment right away and the Technician, Jef Eusepi, took care of our problem.
I have seen Goettl vans all over town and so I called them.
Got appointment right away and the Technician, Jef Eusepi, took care of our problem.
Jack G.
Had Amanda come out to do regular maintenance on my heating system in case it ever decides to turn cold here in central TX. She was polite and knowledgeable and pointed out some issue I ended up having her take care of for me. She wasn’t pushy at all with selling these services and I would highly recommend her.
Susan A.
Frank inspected our Central Heat and air very thoroughly. Knowledgeable complete and explained everything. Dependable and helpful information to decide repairs.
Audrey A.
This was my second time using Goettl, and they have proved that they are great. This time, I needed a water shut-off valve replaced urgently, and Brent was here the same day! He was patient explaining my options, offered insight about my water pressure, and took care of the problem fast. He was neat as a pin, and I would happily use this service again!
Giovanna D.
Always friendly and professional. Ken, ac tech, was the best tech so far I worked with. He was able to explain to help me know the best way to move forward.
Patty L.
Brent came to find an unknown leak that was running up my water bill. He was very knowledgeable, thorough and courteous. He explained everything. He was awesome and I definitely recommend him!
JoJean Malek B.
Today, Rodell did a thorough clean-out of our bathroom sink drains, including sending the camera down to check for build up out to the main connection to the sewer. This was included in our membership with no extra charge. He and his partner also found the mystery leak in the guest bathroom toilet and replaced the guts and seals. The thing I liked the best was his advice about maintenance and how that little hole in the sink is a real drain that also needs flushing out by letting the sink fill up periodically. Thanks for being so detailed.
Sherri H.
John Nedza was the technician that came to my house to replace my toilet and fix a drain relief valve on the hot water heater. He was professional, efficient and cleaned up. I’m very pleased!
Jeff R.
Mark Espinosa was very professional. Very satisfied with Marks work and any questions I had he had an answer for and the products name. This is the first time using goettl and I’m quite satisfied.
Gregory S.
Good morning, I had a heating system cleaning and maintenance service by your Tech Pablo Alejo. He was very professional and personable from the moment he introduced himself to the out brief he gave me when he was finished. Showed me pictures of what he worked on and explained the work he performed. Pablo is a credit to your organization!
Thank you,
Greg Sanches
Thank you,
Greg Sanches
Alexandria R.
Absolutely amazing. Wait time minimal, professional and service was fast in its entirety. Josh was fantastic, fixed our issue quickly and we had heat by the time he left. 100% recommend.
Eric W.
Technician Edgar arrived and instantly communication was very easy. I felt he was working with me and not for me. When an unexpected problem occurred, he was able to adjust the solution to specifically resolve my problem. Absolutely delighted with Edgar and Goettle.
Jeff G.
Our repair guy Jeff was great. Jeff repaired a water valve and outdoor water spigot/handle in our backyard. He also took the time to show us where our main water shutoff valves were located and labeled them for us ( We just moved in.)
Janine Damaris P.
Jason came out to do my scheduled Heating check. He was friendly and thorough however there must have been a miscommunication and he did an AC check instead. Another appt was scheduled.
Nancy H.
We were very pleased with Dusty Pond when he examined our two HVAC systems. He was very professional and explained everything he was doing to us. We have been using Goettl for 16 years.
Mary Germaine B.
Goettl came out for my Fall check up. Rodney was amazing, early which was great! Knowledgeable, and very nice. I would recommend the quality of Goettl any day
John B.
Devin Clay was very knowledgeable and ver y personable. A great asset to your team and we recommend Goettl all the time when ppl want plumbing or HVAC services-
Daniel W.
I have been very pleased with their service. Technicians are very professional and confident Joey Martin, worked on my bathroom and did a wonderful job.
Oscar D.
Michael Gardner from Goettl was fantastic! He was professional and did a great job. He educated us on what he did and provided feedback on his next recommendations to perform on our HVAC system. Would highly recommend Goettl for your AC and Plumbing help!
Davidson D.
I requested a plumbing drain inspection from Goettl. Service rep arrived introduced him self and went quickly to work. He was courteous and polite. He proceeded to inspect my plumbing and Drains. Shortly after he visited my hot water room he requested be to accompany him to observe there was a stream of water coming out of thr drain pan. He reviewed with me some of the items associated with my current installation that might be best updated and replaced. He gave me an estimate and we should. Hands and he proceeded to remove and replace my hot water heater. The job was completed and tested tan a timely manner and he left the area in a clean and organized manner. If you need plumbing I recommend Tim at Goettle
Edie G.
Saul came out to do my winter ac/furnace service. He did a great and thorough job. The last tech Goettl sent didnt even enter my house or do anything close to what Saul did. Thanks again, Saul!
Ann E.
Johnathan was very professional and courteous. Did a fantastic job setting everything up for the first time. Really appreciated his time. Highly recommend him.
Barry T.
Ian Palacios came out yesterday to service and inspect our A/C system and he did an outstanding job. He also changed out the air filters. We really appreciate the fact that he was on time and let us know when he was on the way. This is why we chose Goettl for our heating and air conditioning needs.
Jim V.
Used Goettl for a second estimate on duct cleaning. While not "cheap" if was $200 less than my usual provider! Booked it easily and Eric and Tim were excellent. Took great care of my property, were efficient, polite and effective. Showed me before and after photos of my system. Very satisfied.
Chesca T.
Geottle Air Conditioning Plumbing is fantastic! Tech Geo arrived promptly, diagnosed the issue quickly, and fixed it perfectly. He was professional, knowledgeable, and courteous throughout the entire visit. I highly recommend Geottle Air Conditioning Plumbing — and definitely ask for Geo!
Jennifer Lynn K.
Kristian is amazing very professional, went the extra mile to make sure we understood everything that he he was suggesting for our home!! Highly recommend this tech to anybody and everybody. This company is far the best I’ve ever had feel very comfortable very knowledgeable.
Suzie M.
Kristian amazing, very professional, went the extra mile to make sure we understood everything that he was suggesting for my home!!! Asked if there was anything else that we needed not a pushy sales person whatsoever!!! Very knowledgeable!!
Martha Wells J.
Kevin M. was very courteous and knowledgeable. He made sure that all of the services were complete. He went above and beyond to make sure my unit was at peak functioning levels!
Lynne Hambrecht B.
We ordered a new refrigerator from Lowe’s. When they delivered it, they said they could not install the water line. We were not familiar with plumbers so we asked our neighbor who did the plumbing in his new shower. He said Goettl and he was very happy with the results. I called them they sent out a wonderful servicemen, Gerardo Gonzalez. The builders had used 3/8” pipes and Lowe’s seemed to only have 1/4” connectors. Gerardo solved our problem and we had to get Lowe’s out again the next day to finish the install. We highly recommend Goettl and appreciate the caliber of their staff!
Jon B.
This is how a service/install company should work. Price was exactly as quoted and was very fair, comparing to multiple others. They never tried to add on extras like all the others did. Installation day was when they said it would be. They scheduled the building permit, attended the inspection, and it was on time. Best for last, the system works perfectly and is super quiet Why can't more companies do business like this.
Catie P.
We have been Sadi club members for years. The service is excellent from the customer service representatives that answer the phone to the individual technicians that come out to your home. Two years ago we replaced our AC unit and went with a Goettl installation after years of having them maintain our older unit.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.
Lauren B.
Called with a broken pipe under house. Napoleon came out quickly and got the repair done super fast. Such a kind person and was very reassuring when I was freaking out. Such a great company!
Mindy Sue L.
We bought our unit with them three years ago, and since have received great service. Christian was out today for a maintenance check and he reminds us why we stay SADI members. Great deal.
Karen K.
I had a great experience with Goettle . Jordon did a wonderful job in diagnosing issues with my air conditioner. He was very knowledgeable , so helpful, and very professional. On the return appointment , Jeremy did a great job as well. He listened to my concerns and finished what needed to be done. He was very professional. Thank you both!
Dustin S.
Highly recommend Goettl. We’ve been using them for years, they come through for us everytime. Just had Mike H. out to diagnose some plumbing noises coming from the bathroom and he fixed it in 30 min.
Debalene E.
Great service techs. Full disclosure repairs. I’m a Sadie plan member and have a lifetime warranty on my air conditioner through them. I’ve been very happy with GOETTL.
Barbara K.
Griffin Cottrell did the yearly check of my air conditioning unit. He seemed knowledgeable, thorough and persistent. When he found the unit was functioning at 35%, he continued to search for the reason why. He replaced the capacitor and cleaned the coils which improved the function. I would highly recommend Griffin, as well as Goettl for your air conditioning needs.
Danice B.
Preston Walker was an exceptional technician. He explained everything. He was respectful and courteous. He is a great representative for your company.
Diane W.
Nick Mayhew and Jan came to our house to repair our pipes. They did an amazing job! They were knowledgeable and professional. I would highly recommend Goettl !
Mysti Y. Hunsaker A.
Russ came out to or home today to do a rejuvenation on our 2 ac systems. He did a thorough job and explained what needed to get done and what should get done. Thank you Russ.
Adam M.
Just had Preston Walker our technician come by for our complementary check up on our A/C unit. He was incredibly insightful and respectful of our home and yard. Even shared each step of what he was do
Becky B.
We called on a Saturday and thankfully Christian Acosta was the one on call to help us out. He was knowledgeable, kind, super patient with our very curious child, and did absolutely everything in his power to get our AC back on. Unfortunately the blower motor was toast. He got us set up with a window unit for the time being and. Fast forward to today, Wednesday, and Christian and Ian came to install a new blower motor for us. Both gentleman were wonderful! They kept us informed of the process and what to expect as they replaced the parts. Our house is already cooling back down and I have Christian and Ian to thank for that! They did inform us of a military discount, which was very helpful, and they insured the entire process was as streamlined as it could be. If we ever need assistance in the future, I will be calling and asking for Christian and Ian because I know they will ensure that our HVAC system has been treated with the highest quality of service. They also brought our son an adorable plushie of Sadie, the Goettle mascot, and a flashlight. Its comforting to know that when Christian and Ian are on the job, you'll be taken care of as if they were working on their own homes.
Kellie V.
Hugo Castro came on Sunday afternoon and fixed my A/C. He couldn't have been more polite and prompt and professional.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.
Sis B.
James did a wonderful job explaining and letting me watch as he diagnosed why the master shower was taking so long to heat up and also flush our tankless water heater. Very polite, thorough, & honest!
Tony M.
I had Chris come out for a plumbing checkup, and he was great. Very educational, as he explained the pros and cons of my plumbing system. He explained what I needed, and what to look for in the future. Very easy to talk to, and was a real pleasure to work with… great guy
Teri H.
Dan, the service Tech that was sent out was on time (actually called to see if I was home to come a little early) was very polite, professional, and knowledgeable. He did a great job and even wore booties over his shoes while in my home. First class service! Thank you!
Chris C.
Company sent us Stanley to help with a water line for our refrigerator. Had several problems but Stanley was very knowledgeable and informed us of all decisions and you could tell he just lived his job. It was a pricey fix and I respected Stanley more for being situationally aware that my wife and I needed to talk in private. He informed us, gave space and time to decide, and ultimately helped us out with the repairs. Others in management were very helpful too. Overall great experience
Amy L.
Davey came out to our house due to an AC issue - he was polite, friendly, and walked us through all our options. He got us scheduled quickly. Highly recommend!
Caren Berry M.
I had my water heater flushed and my anode rod replaced. They were very friendly and knowledgeable . There were a couple hiccups but I trust this company and they fixed the situation!
Michelle N.
I found that my water heater was having serious issues and the technician Justin was awesome and very personable. He explained everything and answered all questions.
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!
Mike W.
Nick, is the technician that was assigned to my house to check out my A/C. Nick was very thorough. He explained to me what he was doing and why. Nick showed me all the things he looked at on my A/C system. He explained to me why I might need a surge protector on the unit. I told him I would talk with my wife and explain it to her. Nick is a wonderful person to have working for your company. Thanks for sending Nick.
June J.
What a wonderful experience with your company. Each and everyone of them were on time very respectful to me and i appreciated that. They came out the same day got the job done in no time.
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.
Sincerely, June Jones
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.
Sincerely, June Jones
Gina H.
Goettl has been great so far!
And I would highly recommend the company and the quality technicians like Jarod.
Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.
And I would highly recommend the company and the quality technicians like Jarod.
Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.
Jerry J.
Nicholas Mayhew came to our home to repair/replace the garbage disposal, unclog a kitchen sink and replace a bathtub spigot. He was assisted by Caleb. Nick gave three price quotes and options on what to repair before any work was started. He and Caleb repaired all in a matter of a little more than two hours, including a parts run. Both technicians were courteous, personable, professional and thorough. The price for all was reasonable. I highly recommend Goettl of Tucson.
Ken M.
Saul came to my house about an hour after I called in the workorder. Found the wiring problem and fixed it and left within 1 hour 30 min after arriving.
Linda S.
Edgar & Johnathan were fantastic. Professional and throughly checked our AC unit & replaced our filters. Went over in detail the inspection. Highly recommend & give a 5 Star rating.
Joyce Ann K.
Francesco Tocci did an outstanding job for us inspecting and maintaining our plumbing . He fine tuned our system to insure it was working optimally. Please convey our appreciation to him for a job exceedingly well done.
Jennifer Jones M.
Absolutely FANTASTIC service! I noticed an issue this morning, 2 Professional and GREAT technicians (Wil & Adrian) at my door same day!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!
