Goettl Offers

Alberto and Jose came out yesterday to patch up some drywall and stucco from the installation of my new heat pump. They arrived on time and presented themselves professionally. I asked Alberto if he could leave me a chip of paint, figuring I was going to have to paint the patch. I was surprised when he said hat they were going to paint it. I wasn't expecting that! Two hours later, they patched inside and out and reinstalled/framed/painted my attic hatch. These guys are talented! They matched the color exactly and I can't tell where the patch is! Thanks Alberto, Jose, and Goettl!

I had an air conditioning inspection. Isais was efficient and very kind. I couldn’t check the service part as it didn’t have air conditioner maintenance.

Russ came to check on and perform maintenance on our a/c unit. He had to replace and add a new part which would help the system operate efficiently. He took care of everything quickly and efficiently and was courteous, pleasant and professional. Russ also took the time to talk to me about repairing or replacing my 13 year old unit. I decided to replace it.

Andrew, the plumber was very respectful and knowledgeable. He did a great job determining what the problem was, clearing the drain clog, and then verifying with a camera that the line was clear.
Very professional!

This young gentleman was not only professional and courteous but timely and a delight. Regards to the amazing and professional team that is part of my Family. Say hi to Tanner

Tim was amazing. He explained everything where I could understand. He showed me pictures so I could understand. He’s very sweet and kind he felt like Family that’s the kind of business I like to work with.

Kevin M did a great job at performing maintenance on my HVAC, and also installing the sensors. His explanation of his findings were clear and easy to understand.

Received excellent service from technician Jonathan to inspect for potential plumbing leaks. He was courteous and thorough checking everything. Fortunately, no major issues but he gave great advice on recommended maintenance for my toilets, water heater, and water softener and other things to look out for and provided write up of estimates. I’d recommend from this experience. Thank you

Shane was very helpful with our toilet and faucet leaks. Very personable and informative. Also had some good tips to avoid future issues. Highly recommend!

Replaced pressure relief valve.
Tech was polite, friendly, professional and knowledgeable. Explained what happened and why. Checked entire system to insure there was no further damage. Great job! Very pleased.

Discovered a leak a big leak outside to house. Called Epcor - told me my responsibility. Called Goettl and immediately dispatched Zach to my residence. Zach immediately leaped into action to replace defective equipment and leak disappeared. I love this fine establishment and Zach too!!

I needed to replace 4 bathroom sink faucets. The technician brought in the style I had indicated similar to another faucet replace years ago in a small bathroom .After opening the box to see it I was not ok with the size. I met the tech @ Home Depot where we found the exact style. I was so happy they would help solve the problem & consider customer satisfaction. It looks beautiful!!!! I am always impressed with the excellent workmanship & personal attention Goettl techs possess when at my home. A special thanks to Joe& John for today's job & to Caleb who did the plumbing checkup yesterday . Thanks you guys! Pat

Andrew Morgan was thorough in his work and explained everything he was doing and why it was important. He is very approachable and was respectful of my time and my home. Thank you!

Our technician was Chris and he was amazing. He got to the bottom of problems we were experiencing quickly and efficiently. Corrected it all and we are very happy.

Our technician Matt Tanner was awesome! Our appointment was between 9 AM and 1 PM, and thankfully Matt was timely and there at 9 AM because our air conditioner had stopped working since yesterday. My husband and I couldn’t afford the cost to replace the broken parts, but Matt took the time out to put a repair “band-aid” on our air conditioner, just so we can have air conditioning! i’m not sure why it took us so long to find this place, but now I know I’ll never go anywhere else again!

All integral elements of professionalism, responsiveness, punctuality, quality, and value were surpassed during their maintenance call! The team of Nik and Omar demonstrated superb work ethic, thoroughness and pride in their work performance. This team, definitely, is an asset to any organization. Their professionalism should be the standard for those who strive for EXCELLENCE!

Had a quick and great experience with Jason, thank you for your help and informing us of the ways to fix our AC unit. We have two AC units and the one upstairs went out a couple days ago, we were able to get someone out here the same day we called!

Deano was great! Very knowledgeable and friendly. Explained everything clearly and answered all my questions. Would definitely recommend Goettl to friends and family.

Dayton Perry was professional and polite. He explained the work he was doing and recommended installing surge protection for the system and a unit to assist the compressor in starting.

Tech came in to check on the A/C
Thermostat. Stopped working on Monday night 10/20 /2025. GOETTL Tech. Kevin Andrew text to notify me of his ETA. Was very punctual. Explain what the problem was, he checked it out , went up to attic and found the problem. Explain to me the issues that was causing the A/C Thermostat to turn off. Went into detail explaining to me what was causing the A/C Thermostat to turn off. He was very professionalc and ourteous.
Thank you Kevin... Blessings

Bronson was just great. I had a lot of questions that were small but important to me and he took the time to address all of them. Very kind, patient and caring.

Michael came to my house at exactly the time he said he would. He was very polite and did the inspection on my unit, which is good. . Good job!! He cleaned out the gunk that had built up, causing a ceiling leak. He got here and worked his butt off until the job was done.

Service was timely and thorough. The technician Juan Gil was great, came back in the evening after getting a needed part to finish the job so we’d have hot water the next day. Definitely recommend.

March 2024 update.

Had Andrew come out to remove garbage disposal and repipe sink. He also swapped out 13 emergency water shut off valves in 3 bathrooms.
Andrew was professional, courteous and expedient. He did have to run out to get some supplies. He stayed until 7pm to complete the job on one trip.

May 2023 update. Technician Steve came today to do the summer rejuvenation. Friendly and professional tech. Explained the process and findings. Both systems are new, so everything checked out good. Did a god cleaning of coils and now all set for the summer season. Had them out for fall prevention service and to review the systems that are here. I just bought the house and needed to understand what was in place.

The service tech, Kevin was very knowledgeable, friendly and professional. He explained and provided photos and video of all components. He ensured keeping house clean and wore booties.

My second unit is not in the best shape, and Kevin explained each of the issues. I will follow up with service managér to determine next steps (repair or replacement).

I signed up for there service plan and am very pleased with the service and communication to date

12/21 Luis C came today to do routine maintenance on hot water heater. Professional and courteous. He did a through job and explained everything.

10/15. Juan came today and did a great job. He was professional, courteous and friendly. Was here for exterior water bid but also did a hot water heater. Took his time and explained everything.

10/22 update. Timothy was here to due furnace rejuvenation. Very professional, courteous and friendly. He did a very thorough inspection. Everything looked good, but did comment on lack of insulation as has been noted before. Did not have current code. But was ok. Explained the benefit of higher level/depth of insulation. Scheduled so as to get current rebates.

Both Kaelen & Richard were very nice and professional. Kaelen took his time trying to get all things wrong to working but my system broke his meter making it impossible. Since it was late & dark & off the next day, they sent Richard to fix the outside portion of the problem today and I’m back in service and working better than before. Please give my thanks to both of these young men & the managers who shared their goal. Thank you so much, Kathi

As usual, a great experience with Blair and Goettl. Finally breaking down and getting the water softener system I know I need. In just one year, my new water heater had a ton of minerals at the bottom so this is necessary. Blair was incredibly thorough on my home plumbing inspection.

After having a brand new unit less than 1 year it wasn't cooling. Had 3 different technicians, 3 different times make a trip out to see what was going on. Not one of them could find anything wrong. Told me keep doors open for better air flow and a couple different options. Still not working, I had to call a different company because I was tired of it getting hot in the house. It took them 1 visit to find it was the reverse valve all along. Tried to get compensation for their techs not fixing or even checking that part. Was told no due to lack of maintenance. Lol. Not 1 of the 3 that came out even checked that part.

My concerns have been resolved satisfactorily. They will continue to get my business. Thank you!

My Goettl technician Ashton was very efficient and thorough, and took extra care in cleaning up, when servicing my Furnace. He was very courteous and polite in letting me know what he was doing and approximately how long it would take. I would highly recommend him for any of your heating and cooling needs.

Once again, we had a service tech out to our home. And once again, amazing service. So respectful, honest, and hard working. Thank you "Justin" for the amazing service. It's ALWAYS 5 STAR Service with Goettl

Nobody ever realizes just how much of a role AC plays in your day to day until it goes out.
After toughing it out for a night I scheduled a service check with Goettl. Jorge came out and I'm so thankful that he was the one to show up. I was greeted at the door with a gift for my doggo and a new flashlight. Jorge took a look at my system and he knew his stuff. Optimal operating temperatures, pressures and the whole works. He took the time to explain it to me, show me the failed parts and even give me a list of options. With those he gave me realistic expectations at each price point.
He was able to work his magic and get my system back online and my house cool again. This isn't my first time calling on goettl and it won't be my last.

I bought my system 2 years ago . I'm very happy with the customer service. Everyone is very nice and they make sure they understand your problem . I've never had to wait very long for a tech to come out. They're all very nice people that have come out and they know what they're doing and they fix the problem. I would recommend Goettl to everyone 😊

Yesterday I had my tankless water heater flushed. My service tech was Napoleon, very polite and personable, and clearly Sadie approved. He ran into a few snags due to my heating unit and handled them like a champ. Goettl should be very proud to have him as an employee. Very Happy with the service.

Extremely pleased with Geo and his efforts to get us a new water heater as quickly as possible. Honest and caring. Realizing we didn't have hot water, he squeezed us into an already busy schedule. Goettl should be proud to have him on board.

Max Villegas (Plumbing) provided great service and greatly appreciated his time and service. Very professional, took pictures, and explained step one through completion.

Huge thanks to Jesus Gloria at Goettl Air Conditioning & Plumbing for his outstanding service. After my home warranty company, America Shield (working with Summit AC), failed to help me and my tenants this week, Jesus stepped in and truly saved the day. He was professional, efficient, and took the time to explain everything clearly.
I’ll be canceling my home warranty and working directly with Goettl Air Conditioning & Plumbing from now on. Their reliability and customer care are unmatched. I’m very grateful for Jesus’s honesty and dedication highly recommend!

Adam Retherford was quick and professional. Would highly recommend Goettl’s monthly service. We had a simple issue they came out and fixed it same day. No hassle. Great service.

We had our HVAC system serviced by Gilbert Castenada today. Gilbert is very friendly, polite, and professional. He is very knowledgeable of our system and was able to make good recommendations to help keep our system operating well into the future. We were very happy with him servicing our HVAC system and highly recommend him.

Goettl was very responsive in helping me deal with a broken water heater. Max provided me with an estimate for the work and said they would get it done no matter how long it took. They worked until 8:20 PM to ensure I had hot water again. Outstanding service!!

My technician today was Ron. He showed up promptly first thing in the morning, and he provided excellent customer service and was very professional.

Thank you for your service this morning.

Kevin Martinez was an absolute joy to have in my home. He fixed our smart sensors. He explained the app and membership benefits. He was very personable and caring. I feel well taken care of here at Goettl. Continue to hire young men like him!

Daniel provided pur annual HVAC inspection. He was friendly, respectful and thorough. He explained what we were doing right to maintain our system. He gave suggestions on ways we could improve the hvac system performance.

Josh was an excellent technician and just did his work thoroughly without a speck of dust or dirt. I really appreciate him, and highly recommend Goettl's service plan to keep your HVAC system operating at its peak performance year round.

Frank P was very professional and taught my family about the app. Thank you Frank for helping us and answering all our questions and the recommendation of other AC parts. We will discuss this at our next servicing

Ivan was very polite n very helpful n very knowledgeable. Actually the house feels better n cooler with out the a/ c filter. But I know with out the filter , it would n could do damage n more damage to the unit ,according to what Ivan said n recommended . Thank you ,Ivan for for coming out n looking at n inspecting the unit n giving n recommending all the helpful tips
I do appreciate it n value you advice n tips n suggestions. Thank again . Shelly Adams

While I feel that the price was high for the industry standard, I cannot say enough good things about the service. George Perez showed up early to appointment. He was kind, knowledgeable, personable, respectful, and took gentle care of my equipment and home. Thanks George!

Devin Clay was very knowledgeable and ver y personable. A great asset to your team and we recommend Goettl all the time when ppl want plumbing or HVAC services-

Josias was highly knowledgeable and professional. Answered all my questions and was very thorough. It was a pleasure having him in our home. Highly recommend! Thank you Josias!

Kaelen was very professional, patient and knowledgeable on the visit he did with us today. I definitely would recommend him helping with your plumbing needs.

Jonathan Saucedo came out today to service the water heaters and water softener system. He did an outstanding job and explained what he had done thoroughly. We will definitely continue to use Goettl as long as you have guys like Jonathan working for your company!

I have been very pleased with their service. Technicians are very professional and confident Joey Martin, worked on my bathroom and did a wonderful job.

From my initial contact to completion of my issue, all of the staff I interacted with were Friendly, Professional, informative, Camren who came by on Tuesday was very clear about my situation and what it would take to resolve, great job, Jeff came out Wednesday morning Great Job, looks beautiful what a PRO. I would absolutely use Goettl again and gladly recommend them. 🇺🇸😎👍🏼 Thanks

I was so impressed I joined the maintenance program, so an additional shout out to Ryan Angle who completed my water heater service and plumbing inspection, same as the others Great Job… Thanks

Had my AC serviced yesterday, another 5⭐️ for Goettl, Brandon Moreno got everything squared away, Happy Summer 😎👍🏼🆒

Just had my winter service completed by Brandon Moreno, as always with Goettl 5⭐️ again, always courteous, friendly and professional. Happy Winter ❄️⛄️😎

GOETTL is great. Last year we replaced 2 AC units and also did a complete re-pipe of our plumbing system. The techs who came out today for a 1 year AC check were prompt, clean, and very professional. Christian Molina Vega - thank you for explaining everything so well!! Always get great service with GOETTL!

Very nice people thru out the business and that I've talk to and the young man that came today andreu portillo Will be recommending for the well done job that HE did and that all do when they come to my home 😀 thank you 😊so much from Virginia L god bless you all thank u

Very professional prompt and courteous. He Kalif Silva explained everything he was doing and why. Very knowledgeable about his job. I can tell he is proud of his work as he should. He did a fantastic job. It was a very good experience. I would definitely recommend Goettl to my friends and family. Thanks a very happy customer.

Mark from Goettl was excellent. He installed a bidet toilet for us. He took away all old parts and packaging , cleaned up properly and did a thorough job and explained all things well.

Michael Gardner from Goettl was fantastic! He was professional and did a great job. He educated us on what he did and provided feedback on his next recommendations to perform on our HVAC system. Would highly recommend Goettl for your AC and Plumbing help!

Michael Gardner from Goettl was fantastic! He was professional and did a great job. He educated us on what he did and provided feedback on his next recommendations to perform on our HVAC system. Would highly recommend Goettl for your AC and Plumbing help!

Zack Beckett with Goettl is awesome!
He came to my home explained what had happened to my water heater, he also explained all of my options.
He’s a wonderful young man and he knows plumbing inside & out.
Goettl is a trustworthy company with skilled employees.
Thank you Zack 🙏

Rudy was very helpful and honest. Great service!

Did work for me twice, i would definitely ask for him again.

Daniel was professional and very knowledgeable. Did a great job of explaining everything when doing my HVAC maintenance.

kevin martinez was a pleasure to have in our home. he really took care of us and explained the inner workings of our heating system. He is a great example of the kind of employee Goettl should continue to hire. Thank you so much!

Goettl's technician, Hunter, came by to do an A/C rejuvenation and found a couple of issues that some other "professionals" installed incorrectly. Thank you Hunter and the Goettl team for rectifying the situation before it became a big issue!! Highly recommend these guys to everyone. Its nice dealing with true professional not just "professionals"

Justin came to fix our plumbing from Goettl. He was very personable and walked us through everything he was doing. Goettl also did our ac a few years back. I HIGHLY Recommend them for all ac and plumbing needs.

Nice team … The two ladies that installed my HVAC system were incredible… They did a very neat job and checked everything thoroughly. They cleaned up after themselves and my house was spotless! I would highly recommend these two ladies. Everything from start to finish was completed within eight hours and the tin man removed the old units… I am very pleased

Jorge did an absolutely amazing job getting my AC system back up and running. He explained step by step in detail exactly what he was doing and why to such an extent that someone like me that knows zero about ACs understood the whole process. Normally I feel like AC companies try to rip you off and pull the wool over your eyes to oversell you on things you don't need but it was nothing like that experience. He fixed what needed to be fixed and explained why it might have happened and some potential things needed to help avoid it in the future. I couldn't have asked for better service and will absolutely use them again in the future and recommend them to all my friends. Give Jorge a raise because he does an incredible job representing your company.

Ian Kriese was great. He was very interactive and explained what he was doing thur the whole service call. I will ask for Ian the next time I need to use Goettl.

We recently had our water heater serviced and our experience with the repair technician was absolutely great. Juan Gill was professional, friendly, helpful and very knowledgeable. He was very thorough and meticulous in his work, and it showed at the end the quality of his work was tiptop, first string. I highly recommend Goettl Plumbing - don’t hesitate to ask for Mr. Gil for service.

Just a big heartfelt thank you to all the Goettl team in Charlie Rios team and James Savage for a job so well done. Very courteous, professional and caring group of people. Sam came out and identified my issues and guided me along so to understand the detail. Had a complete unit installed with beefed up installation. 100 % done to perfection. Extremely happy and highly recommend the Goettl team
Regards & Thanks again
James & Debbie Terrazas
7003 Mill Wheel

I just wanna acknowledge my great appreciation to technician Mr. Christian Molina. He Helped me with my air condition rejuvenation this evening on Monday October 20th 2025. 2150 East Bell Road 1057 Phoenix AZ 85022, thanks you for your hard work, cheers from Mohammed Karim.

We had a home warranty service person come out first. He didn't remove the ac top to look inside. Without going into the crawl space or checking out much, he was done with the inspection. When Hunter from Goettl came out, he was beyond thorough. He took lots of pictures and inspected every aspect of our unit. His recommendations were based on facts and what he had discovered. He was able to give us the tools we needed in order to make an informed decision. The process of installing the unit was easy and stress free.

Abdiel Chavez and Josh Estrada were awesome, and I would welcome them back to my home any time. They were extremely nice and very well versed in their Kraft. What a breath of fresh air they are!! All of my inspections and services were handled in an excellent manner. I am definitely considering Goettl for my new air conditioning system. Thank you Abdiel and Josh!

Jef came to our house to diagnose why our 22 year-old furnace wouldn't run correctly. He was very courteous and willing to answer my questions with as much detail as I wanted. I never felt like he was trying to sell me more than was needed to get the furnace running again. He explained, with pictures of our furnace's components, what he found when he inspected it. It simply needed a cleaning and routine service which fortunately was not a huge expense.
He explained, while he saw no immediate problems. what we might expect going forward, given the furnace's age and condition. After I asked about major component vs. whole-unit replacement, he provided a thorough explanation, and pricing, of options for us to consider.
Very good experience with Jef! Highly recommend!

Jose C was very knowledgeable and patiently explained what was wrong with our air conditioner. My 10 year old son was very curious and he showed him all his tools/probes. Jose made the experience painless and easy. Great job!

Jeremy did a free duct inspection today. Was very neat, clean,professional and knowledgeable. I would recommend him highly. Also, liked communication with Goethe, prompt, thorough. They’re cleaning my ducts this week.

Richard W was well mannered, technically knowledgeable and honestly helpful. He provided me information without shoving any unnecessary fluff for a product & service ESTIMATE. He arrived early, so he was on time respecting my busy schedule!

Also, thanks to the other team members involved such as the appointment scheduler and Justin. Both were very professional & efficient with my slightly demanding request.

Austin was very profession and courteous. Thanks.

My issue is that service was for the morning and ended up at 3pm. This has been a problem for multiple service/maintenance appointments to include two cancelations. As a working professional, timing is very critical in my daily scheduling.

Jeremy was our service technician, and he did an amazing job!
He took the time to walk me through everything about our unit and answered all my questions clearly. I was very impressed with his professionalism, knowledge, and attention to detail.
Thank you, Jeremy, for your excellent service!

Jason was friendly and personable, while also very knowledgeable and was able to thoroughly explain all of the details of my AC issues which is certainly not my area of expertise. While getting a new AC system is never something a home owner looks forward to, it was a unit at the end of its lifespan with mulitple existing issues and a replacement was inevitable. With that said, I trusted Jason's recommendations and I'm satisfied that we won't have to worry about this unit for a while.

Goettl technician Jose C came out for our winterisation check on our unit. He thoroughly explained what he was checking and the results. He took his time to make sure that everything was working properly. He suggested we get a UV light installed to prevent mold growth inside the unit. Jose did an excellent job today.

We are always glad when Joshua shows up to do our semi annual reviews of the furnace/ac Or Plumbing.

His experience led us to a solution for our pipes, which saved us thousands and thousands of dollars.

He’s a good man to have on your side

Caleb anzelo fawcett was soooooo helpful as a professional in reviewing my issues snd questions. He came to resolve a water softening issue and was very detailed and thorough. Great combination of a professional and personal approach. He gave me confidence and truly represented Goettle as a caring and knowledgeable professional.

He is very knowledgeable about what is going on with my A/C system. He explained everything to me and my husband very clearly. He spoke to us about the static filter. I love Stacy as my A/C technician .

My water heater was replaced within 24 hours of my call, on a weekend no less.
The service was perfect. The technician Julian Bray was pleasant, knowledgeable and completed the install quickly. The area was left cleaner than when he arrived.

On time, very friendly, and fair pricing. Mike is the nicest guy you'd want to meet and spent a lot of time explaining the work that needed to be done.

Geo came out to our house. He went under the house and evaluated the issues. He took pictures and explained what had to be fixed. It was a fairly large job which he completed on a day convenient for us. He worked several hours. He took pictures of completed work. He made sure I was satisfied and had no questions. Geoff was a polite man with manners. He did a great job.

Brandon and Jeremy are the right guys for replacing and fixing your whole AC system. They were friendly, professional and generous too for giving me a good discount.
Installer Tech Ardian and his assistant arrived on schedule this morning and have completed the job that needed to be done orderly and neatly. Thanks everyone.

Goettl has went above and beyond. They check everything in my home! The pricing always seems to be exactly right. Ashton was awesome! Went above and beyond and was absolutely professional!! I'm very thankful for these guys for keeping my home up to par!

We had an appointment for goettl
Jesus was are tec came in check everything let me know what would need to be done or taken care of came in respectfully with a great attitude
Highly exceptional service we definitely will be requesting him if possible great experience today

Stacy is very smart explained everything perfectly and made sure everything was working gave me a plan for the future and id really enjoy having him back!

Emmanuel was outstanding, he was able to quickly and easily check all the necessary components, clean the coils the right way (not the easy way). Took required photos, assisted with removing a pigeon nest, gloved, safety first. I enjoyed my experience with him and would be very happy to see him again on a future service call.

Company was professional and communicated in a very timely manner. Chris was the tech that came to the house - really awesome guy! Explained everything thoroughly, super knowledgeable and kind.

Stephen was courteous and respectful to me and my property. He kept me informed into what he was doing, pointed out an issue and was able to rectify it in a timely manner, overall great customer service.

Stacy and Benton were both so amazing, I would recommend your company to any of our friends and family. They are both professional and just so awesome.

Juan did a great job fixing the dry wall it looks brand new again he is very knowledgeable and professional you need to keep this guy he is very good at doing dry wall work

Daniel M. Did an excellent job at assessing our plumbing needs. He was able to fulfill all of our requests. He was very knowledgeable and answered all of our questions. I am so glad we are part of the Smart Sadie program.
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I requested a plumbing drain inspection from Goettl. Service rep arrived introduced him self and went quickly to work. He was courteous and polite. He proceeded to inspect my plumbing and Drains. Shortly after he visited my hot water room he requested be to accompany him to observe there was a stream of water coming out of thr drain pan. He reviewed with me some of the items associated with my current installation that might be best updated and replaced. He gave me an estimate and we should. Hands and he proceeded to remove and replace my hot water heater. The job was completed and tested tan a timely manner and he left the area in a clean and organized manner. If you need plumbing I recommend Tim at Goettle

Just had the twice-yearly inspection and maintenance performed by Ashton, who was very helpful, polite and professional. We recommend this service and technician Ashton!

Andrew was AMAZING!! Extremely knowledgeable, professional and thorough in his explanations. He was a true pleasure to work with and James was very helpful as well.

Saul came out to do my winter ac/furnace service. He did a great and thorough job. The last tech Goettl sent didnt even enter my house or do anything close to what Saul did. Thanks again, Saul!

Ashton did my fall system check up. He did a terrific job, he was thorough & friendly. Thank you Ashton for the great job you did. There was no charge.
Sally

Michael did a great job for us today. Our sewage line was completely blocked by roots. He showed me with the camera and educated me on what was happening to our old iron cast line. He knew what he was doing, the what, the why is this happening. This is going to be a major project having to replace the entire line and he informed me on how this process works and the time and effort and safety it takes to replace a line. Goettl's website was easy to use and we got an appointment the very next day. Great job Michael. Will definitely use Goettl again.

Just got a water heater installed and I cannot say enough great things about Andrew. Clear communication on his arrival, offered multiple options that would fix the issue. Andrew was professional, polite and had some BIG energy! Thanks Goettl.

Julian and Scott from Goettl were professional, knowledgeable and skilled. They installed a new kitchen faucet, and garbage disposal. Resolved the water flow issue by hydrojetting the drain line. They also installed turn off valves in the laundry room. They were very thorough. The area was cleaned up and prior to leaving, Julian checked for leaks. We were very pleased with the end result. Job well done! We will continue to use and recommend Goettl.

John and Joe were awesome! Very friendly and knowledgeable,. Made us feel extremely comfortable with everything. We had a new water heater, a new water filtration system and a new faucet installed all in about 4-5 hours. Fast work, and very professional. Both have fantastic personalities, so they chatted with us as they worked. Fantastic job guys!!

A+ experience with my yearly AC maintenance check up. Amanda Nations was extremely thorough and detailed with her inspection and cleaning process. She spent extra time making sure everything was done perfectly right. She showed me everything that was going wrong (and right!) with my unit. Even taught me how to properly maintain the unit myself throughout the year. Extremely pleased. Thank you so much 🙂

Kevin M. did an awesome job today! He installed the sensors for the smart system. He was very professional and pleasant to work with. He helped us schedule the insulation fix for attic. Thanks for your help today!

Just had an outside faucet repaired by Geo today. He was very professional and personable from when he arrived to when the work was finished. Knowledgeable on all aspects of the repair, he explained what he was doing to me and his confidence on doing the repair showed in his work and his explanations to me on the Job. Geo Did a fantastic job!! Thank you!!

Daniel R and Darius were super knowledgeable and helpful, did well to explain the process and gave me a free quote on the spot. I will be going with them to get my new kitchen sink installed. Great experience so far!

Josh did a Great job servicing my heater! He was very thorough on checking the vents, the heater and the thermostat. He explained what he was doing and what if any issues were found. I highly recommend recommend Josh!!!

Excellent service. He was very thorough. He explained all the results and explained the pictures and let us know the status of each component. We thank him for the service.

First I would like to thank the team at Goettl, I needed a water heater replaced and I called them on Sunday afternoon and Ryan quickly came by and answered my questions. He was very professional and easy to talk to, The following morning on Monday, Zach came out, another great person, very professional and easy to talk to took care of the installation and in less than 24 hours, the process was over, I had hot water once again. What i liked was once I contacted Goettl, I felt the burden of my problem was lifted off my shoulders and they, the whole team took over. Thank you Ryan, Zach, and the whole team at Goettl.

Johnathan was very professional and courteous. Did a fantastic job setting everything up for the first time. Really appreciated his time. Highly recommend him.

Aaron arrived and the house was in chaos. The dogs got out five minutes earlier, one of the cats tried to steal his truck and someone sprained an ankle... despite this he not only did the service but also found a problem with our water softener and told us how to fix it. Excellent service, no update and deals with chaos like a Navy Seal. Go Goettl!

Julian was amazing. He was very thorough, didn’t mind when I asked questions, and was overall incredibly helpful. He obviously takes great pride in what he does and it definitely shows. There are things I need to get done around here, but he was not pushy at all. I felt no pressure from him. He’s the man. 😀

Throughout the entire experience with Mike he went above and beyond. He was knowledgeable and kind. When I mentioned my insurance was being a pain Mike and his bosses worked with me. For any further plumbing issues I will seek out Geottl

Joseph and Jesus came out for a scheduled AC check up. Both were communicative, respectful and diligent. They performed their work in a timely fashion and were on their way once complete. Wonderful service which I’ve come to expect from Goettl.

Kevin came by and was super sweet and helpful! He was very knowledgeable and efficient. He had to bear some bad news but did very eloquently and was speaking from the heart.

Jarrod was one of the friendliest and most professional technicians I encountered in my life.

If there was a 6th star, he’d be getting it!

Mike was a lifesaver. I couldn't get my outside sprinkler pipe off to winterize my system. He was pleasant and was able to easily remove it. Thanks for helping out a retired lady who isn't strong enough to do it myself!

The tech Amanda Nations was knowledgeable and took the time to explain fully the problems that could occur with our heat and our air, if things were not addressed quickly. She was patient and worked quickly and keep us informed every step of the way. Great company and fantastic tech.

We had a stubbornly clogged sink that required several repairmen from other companies to try to unclog over the past year. Shane and Daniel at Goettl were determined to clear it properly and, much to our amazement (and great appreciation), they did. We were very impressed at both how professional and how tenacious they were. I would definitely recommend them and the company in a heartbeat. Fantastic service!

Jeremy arrived at the scheduled time and checked my AC for wear and tear. The unit is not old so everything was alright. He was very polite and very informative on what he recommended. I'm glad I called Goettl for the rejuvenation. The $89 was well worth it.

Saul Navarro was on time, efficient, and the work was completed quickly! He had to come back the following day to replace a part that hadn’t been in stock, and again, he did the repair quickly. He explained the work and answered my questions and helped me order additional A/C filters.

A+ experience with my Fall maintenance check up. Kevin was extremely thorough and detailed with his inspection. He spent extra time making sure everything was done right. He took several photos so I could see what was going wrong with my units. He took the time to understand my situation before offering options. Extremely pleased. Thank you so much.

Ian Palacios came out yesterday to service and inspect our A/C system and he did an outstanding job. He also changed out the air filters. We really appreciate the fact that he was on time and let us know when he was on the way. This is why we chose Goettl for our heating and air conditioning needs.

Preston was very professional and did a fantastic job. He explain everything every step of the way. Can’t say enough how courteous he was and very polite. I highly recommend him as a service tech.
Thank you Preston

I’m very glad that Jeff was able to fill the appointment before the scheduled time I missed his call that he was ready to come in and service my furnace sorry he had to wait a little bit for me. How ever he got right to business he put on his booties (I really appreciate that) went up to the attic service and cleaned the furnace swapped an old part came back down and briefed me on what he had done. Jeff conducted himself in a very professional manner. Good job. Thanks again. Bolivar

Mr.Johnathan Johnson, Goettl HVAC Technician, was extremely polite, patient, knowledgeable, derail oriented, and thorough! I greatly appreciate his time and expertise during my routine HVAC service. His willingness and patience to teach and answer questions were above and beyond my expectations! I wish him the best in his career!

Nick checked out my A/C unit and provided a detailed analysis of this inspection and options. Excellent customer service. I am so glad I got their maintenance plan.

Geottle Air conditioning and Plumbing is fantastic! Geo arrived promptly, diagnosed the issue quickly, and fixed it perfectly. He was professional, knowledgeable, and courteous throughout the entire visit. I highly recommend Geottle Air conditioning Plumbing — and definitely ask for Geo!

Working with Diego Bernardino was a great experience! He was very knowledgeable of not only the problem but the solution as well. He was able to recommend and give estimates on other services offered by his company. He was also respectful of my grandchild’s caution for strangers. Thank you sooo much.

Performed maintenance on three heat pumps
Professional, knowledgeable and efficient. Very polite and courteous
Also installed surge protectors on the the condensers

Excellent service!. Had our yearly HVAC and A/C system inspections and the new monitor sensors installed. Dan was very thorough and detailed oriented with his service visit. Answered all our questions and gave clear explanations on everything he was doing. Highly recommend their service membership for peace of mind and coverage.

Used Goettl for a second estimate on duct cleaning. While not "cheap" if was $200 less than my usual provider! Booked it easily and Eric and Tim were excellent. Took great care of my property, were efficient, polite and effective. Showed me before and after photos of my system. Very satisfied.

Stacy was very professional, knowledgeable and honest. He quickly diagnosed our ac problem and very quickly resolved the problem. The entire Goettl team was awesome!

Geottle Air Conditioning Plumbing is fantastic! Tech Geo arrived promptly, diagnosed the issue quickly, and fixed it perfectly. He was professional, knowledgeable, and courteous throughout the entire visit. I highly recommend Geottle Air Conditioning Plumbing — and definitely ask for Geo!

Francesco Tocci was the best service Tech we have has to date. Very pleasant to work with, extremely polite, updated us as he made his inspections. Would be very happy to have him on next inspection and service.

Exceptional service and expertise from Kevin Edwards at Goettl

We’ve been Goettl customers for years and have always appreciated their service, but Kevin Edwards truly raised the bar. During his visit yesterday, Kevin showed outstanding attention to detail and technical expertise. He thoroughly inspected every part of our HVAC system, documenting his findings with photos and clearly explaining issues that had gone unnoticed through several previous service visits.

Kevin discovered that our HVAC system had been improperly installed when the home was built—something no other technician had identified. He explained how that flaw had created a chain of problems affecting the furnace, cooling system, and overall efficiency. Because the system uses an outdated refrigerant, repairs weren’t a viable long-term solution, and Kevin guided us toward a responsible upgrade plan.

While no homeowner wants to replace a system after only seven years, we’re grateful Kevin uncovered these hidden issues before they caused a catastrophic failure. His thoroughness, honesty, and professionalism turned a potential headache into peace of mind. Kevin is an exceptional representative of Goettl, and we recommend him without hesitation.

Pablo was very knowledgeable and helpful. Excellent representative of ur company. I had several questions and previously technicians could not program my smart monitor, he not only installed it but was very patient explaining the software to me. He also helped me adjust the temperature on the hot water heater!

I had a major water leak, the second one in 3 months. I needed an expert master plumber to do a thorough inspection and provide me with an accurate and definitive diagnosis. Andrew to the rescue! I was really impressed with his professionalism, knowledge, empathy, and care. Andrew, and team, took the extra time required to locate the source of the leak and create an appropriate action plan. I finally feel relieved and satisfied after working with other professionals from different companies who were unable to resolve my issue.

They did a great job of inspecting our house and letting me know of several options to help with several options for my furnace We will be doing some work in the near future because of their recommendations.

We had Josh out to our home to give us an estimate on work we needed done before winter sets in here in the mountains. He was prompt, pleasant and listened to all our concerns. Once we had expressed our needs he walked us through several options. Josh is very knowledgeable and willing to help us achieve our goals.

Kristian is amazing very professional, went the extra mile to make sure we understood everything that he he was suggesting for our home!! Highly recommend this tech to anybody and everybody. This company is far the best I’ve ever had feel very comfortable very knowledgeable.

Kristian amazing, very professional, went the extra mile to make sure we understood everything that he was suggesting for my home!!! Asked if there was anything else that we needed not a pushy sales person whatsoever!!! Very knowledgeable!!

Kevin M. was very courteous and knowledgeable. He made sure that all of the services were complete. He went above and beyond to make sure my unit was at peak functioning levels!

We ordered a new refrigerator from Lowe’s. When they delivered it, they said they could not install the water line. We were not familiar with plumbers so we asked our neighbor who did the plumbing in his new shower. He said Goettl and he was very happy with the results. I called them they sent out a wonderful servicemen, Gerardo Gonzalez. The builders had used 3/8” pipes and Lowe’s seemed to only have 1/4” connectors. Gerardo solved our problem and we had to get Lowe’s out again the next day to finish the install. We highly recommend Goettl and appreciate the caliber of their staff!

This is how a service/install company should work. Price was exactly as quoted and was very fair, comparing to multiple others. They never tried to add on extras like all the others did. Installation day was when they said it would be. They scheduled the building permit, attended the inspection, and it was on time. Best for last, the system works perfectly and is super quiet Why can't more companies do business like this.

We have been Sadi club members for years. The service is excellent from the customer service representatives that answer the phone to the individual technicians that come out to your home. Two years ago we replaced our AC unit and went with a Goettl installation after years of having them maintain our older unit.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.

Called with a broken pipe under house. Napoleon came out quickly and got the repair done super fast. Such a kind person and was very reassuring when I was freaking out. Such a great company!

We bought our unit with them three years ago, and since have received great service. Christian was out today for a maintenance check and he reminds us why we stay SADI members. Great deal.

I had a great experience with Goettle . Jordon did a wonderful job in diagnosing issues with my air conditioner. He was very knowledgeable , so helpful, and very professional. On the return appointment , Jeremy did a great job as well. He listened to my concerns and finished what needed to be done. He was very professional. Thank you both!

Highly recommend Goettl. We’ve been using them for years, they come through for us everytime. Just had Mike H. out to diagnose some plumbing noises coming from the bathroom and he fixed it in 30 min.

Great service techs. Full disclosure repairs. I’m a Sadie plan member and have a lifetime warranty on my air conditioner through them. I’ve been very happy with GOETTL.

Griffin Cottrell did the yearly check of my air conditioning unit. He seemed knowledgeable, thorough and persistent. When he found the unit was functioning at 35%, he continued to search for the reason why. He replaced the capacitor and cleaned the coils which improved the function. I would highly recommend Griffin, as well as Goettl for your air conditioning needs.

Preston Walker was an exceptional technician. He explained everything. He was respectful and courteous. He is a great representative for your company.

Nick Mayhew and Jan came to our house to repair our pipes. They did an amazing job! They were knowledgeable and professional. I would highly recommend Goettl !

Russ came out to or home today to do a rejuvenation on our 2 ac systems. He did a thorough job and explained what needed to get done and what should get done. Thank you Russ.

Just had Preston Walker our technician come by for our complementary check up on our A/C unit. He was incredibly insightful and respectful of our home and yard. Even shared each step of what he was do

We called on a Saturday and thankfully Christian Acosta was the one on call to help us out. He was knowledgeable, kind, super patient with our very curious child, and did absolutely everything in his power to get our AC back on. Unfortunately the blower motor was toast. He got us set up with a window unit for the time being and. Fast forward to today, Wednesday, and Christian and Ian came to install a new blower motor for us. Both gentleman were wonderful! They kept us informed of the process and what to expect as they replaced the parts. Our house is already cooling back down and I have Christian and Ian to thank for that! They did inform us of a military discount, which was very helpful, and they insured the entire process was as streamlined as it could be. If we ever need assistance in the future, I will be calling and asking for Christian and Ian because I know they will ensure that our HVAC system has been treated with the highest quality of service. They also brought our son an adorable plushie of Sadie, the Goettle mascot, and a flashlight. Its comforting to know that when Christian and Ian are on the job, you'll be taken care of as if they were working on their own homes.

I had a plumbing issue that was addressed within 2 hours by an extremely knowledgeable master plumber that explained every step of the repair. His expertise and kind communication were reassuring.

Hugo Castro came on Sunday afternoon and fixed my A/C. He couldn't have been more polite and prompt and professional.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.

James did a wonderful job explaining and letting me watch as he diagnosed why the master shower was taking so long to heat up and also flush our tankless water heater. Very polite, thorough, & honest!

Thank you Jerry for two plumbing jobs well done. Jerry cleaned out pipes from bathroom sink which were draining slowly. Jerry showed before and after pictures from his camera and what a big difference. Sink draining much better now.
Jerry also noticed our water pressure was low after flushing toilet then trying to wash hands in bathroom sink which were so he suggested a new pressure regulator as we have had a new better water conditioning system installed. We now have the best water pressure even when using a shower and kitchen sink faucet at the same time. Also Jerry is a master plumber and we appreciate his knowledge and experience. Will definitely call Goettl again when a plumber is needed.

Ralph & Kathy Lesmeister

I had Chris come out for a plumbing checkup, and he was great. Very educational, as he explained the pros and cons of my plumbing system. He explained what I needed, and what to look for in the future. Very easy to talk to, and was a real pleasure to work with… great guy

2SEP2025- (HVAC) Edgar was professional, knowledgeable, and compassionate. Great guidance provided and was able to advise me in a way I could understand.

I received excellent service from
Darean Guerra today. He arrived on time and took the time to explain what he was going to do. He was very knowledgeable which helped me trust what he was doing. He left his work area clean. I am very pleased with his work.

Dan, the service Tech that was sent out was on time (actually called to see if I was home to come a little early) was very polite, professional, and knowledgeable. He did a great job and even wore booties over his shoes while in my home. First class service! Thank you!

Company sent us Stanley to help with a water line for our refrigerator. Had several problems but Stanley was very knowledgeable and informed us of all decisions and you could tell he just lived his job. It was a pricey fix and I respected Stanley more for being situationally aware that my wife and I needed to talk in private. He informed us, gave space and time to decide, and ultimately helped us out with the repairs. Others in management were very helpful too. Overall great experience

5 star service from Edgar who had to come do a second inspection after the home warranty company did not properly calibrate the unit. He was able to get the unit running smoother and provide great documentation for when I need to call the warranty company.

Andrew was on time, determined the flange needed to be replaced, gave us the quote and scope of work, and made the repairs. He explained how the placement was off, and that it appeared to have been like that since construction (21 years ago when we built).
Now we have a new flange, installed correctly, and ready for the new toilet!

Had an issue after a recent servicing and called for help. I don't know who the woman was that I spoke with in the phone but she was empathetic and very kind. She did what she could to make sure someone could come out same day and was able to find someone even though it was Labor Day weekend! Damian, who was a delight, showed up and fixed everything straight away! Thank you ❤️

Just had Russ come out today to look at my unit, he showed me pictures of the stuff that I might need to replace/fix was very professional very understanding and overall a big help

service tech, Judd Navarro did a great job today servicing my water heater & increasing the water pressure to my home, which we really needed . He was informative, professional ,& polite. 👍🏽Judd.

We were having a humidity problem that was creating mold around the vent plates. The IAQ team of John and James vacuumed and cleaned the ducts and covers with anti microbial solution resolving problem

Davey came out to our house due to an AC issue - he was polite, friendly, and walked us through all our options. He got us scheduled quickly. Highly recommend!

I had my water heater flushed and my anode rod replaced. They were very friendly and knowledgeable . There were a couple hiccups but I trust this company and they fixed the situation!

Russ Sapp came yesterday 8/18/25. He was prompt, very courteous, explained what he was doing with taking pictures of our AC unit and what areas of the AC unit needed attention. He didn’t rush. He spent time answering our many questions. He gave us options and gave us price quotes on the spot for each service we had asked about or that he suggested. He had a sense of humor as I said to him “I take it Sadie approved of you?” I took that from the commercials saying if Sadie doesn’t like the person, they’re not hired. I’d ask for Russ again. He has an A+ rating.

I found that my water heater was having serious issues and the technician Justin was awesome and very personable. He explained everything and answered all questions.
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!

I have never had a bad experience with Goettl. All the different workers I have had over the years have been great.
I definitely recommend Goettl for all your needs.

Nick, is the technician that was assigned to my house to check out my A/C. Nick was very thorough. He explained to me what he was doing and why. Nick showed me all the things he looked at on my A/C system. He explained to me why I might need a surge protector on the unit. I told him I would talk with my wife and explain it to her. Nick is a wonderful person to have working for your company. Thanks for sending Nick.

What a wonderful experience with your company. Each and everyone of them were on time very respectful to me and i appreciated that. They came out the same day got the job done in no time.
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.

Sincerely, June Jones

Goettl has been great so far!
And I would highly recommend the company and the quality technicians like Jarod.

Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.

The service man Colby was on time and very efficient and he seems very knowledgeable about what he was doing and he did a great job , I would definitely recommend this service from these people .

Nicholas Mayhew came to our home to repair/replace the garbage disposal, unclog a kitchen sink and replace a bathtub spigot. He was assisted by Caleb. Nick gave three price quotes and options on what to repair before any work was started. He and Caleb repaired all in a matter of a little more than two hours, including a parts run. Both technicians were courteous, personable, professional and thorough. The price for all was reasonable. I highly recommend Goettl of Tucson.

Saul came to my house about an hour after I called in the workorder. Found the wiring problem and fixed it and left within 1 hour 30 min after arriving.

Amazing service, professional, and informative! Highly recommend! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Edgar & Johnathan were fantastic. Professional and throughly checked our AC unit & replaced our filters. Went over in detail the inspection. Highly recommend & give a 5 Star rating.

Francesco Tocci did an outstanding job for us inspecting and maintaining our plumbing . He fine tuned our system to insure it was working optimally. Please convey our appreciation to him for a job exceedingly well done.

Absolutely FANTASTIC service! I noticed an issue this morning, 2 Professional and GREAT technicians (Wil & Adrian) at my door same day!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!

Goettl Home Services,

Everyone from the Goettl sales representative Christian, Tech / Advisor Josias recommended a HVAC A/C and Heating system replacement. Technicians team Veronica and her partner.

My experience with Goettl was very good today. Stanley Heath was very professional and thorough during our annual plumbing check. He explained what he was doing throughout the process and also gave me some tips on keeping the water faucets in shape.

Always wonderful service.
Jeremy Canchola serviced our mini-split today with the usual Goettl efficiency and professionalism.
Highly recommended!

Excellent experience! The plumber was professional, friendly, and super knowledgable. This is the first time I have ever used Goettl. Because of this technician and my amazing experience, I will be recommending him/Goettl to all of my real estate clients. Highly recommend.

Would like to commend Jacky Lin for his rehab of our HVAC. He is very knowledgeable & he provided us with outstanding advise & recommendations.
Hopefully, we will get Jack for our next service call.

They did installation on our Electric Hot Water heater. I had excellent Customer Service. The quote was competitive, Zach was personable and answered questions as did office. Satisfied w/installation

Francisco Tocci came out to inspect our plumbing to ensure that all is working properly and performed maintenance on our system. His friendly attitude, attention to detail, and patience in explaining all of his work and recommendations were greatly appreciated.

Had a gas line in my home that needed repair. Goettl was quick to send a technician that night even though it was well past business hours. Chris came over and gave us a quote. He made sure we knew our payment options and thoroughly explained what the repair was going to be like and the steps we needed to take with the gas company. As 1st time homeowners, we were feeling pretty nervous but Chris made sure we were informed and taken care. Repair was done the next day and Chris helped us stay within budget. Thank you Goettl!

Booked a Rejuuuvenation and was very pleased with Romel’s service! He was very professional and walked me through everything he was checking and testing throughout my home and on my unit. Thank you!

I am so thankful to Nick and Devin who came by this morning and found my clogged sewer pipe issue. As a stage 4 cancer patient, my ability to flush toilets, take a shower, and clean my home is vital to my health. Goettl provided me with a reasonable fee to fix this issue. I would definitely recommend their services!

I had John and Mark here in installing water purification, new tankless and some repairs. they were very professional and very satisfied with equipment and service. great techs. strongly recommend. thanks

We have had Goettl of Tucson service for about a year and thank goodness we had them to call when our AC failed and had a condensation leak in the attic . Goettl sent ROBERT out right away. He did a thorough inspection and informed us of what we already felt we needed to do with our old system. He sat down with me and went through the pros and cons of repairing the old vs replacement. He explained everything about a new Goettl system. From all the benefits, to the great warranties to the peace of mind we’d have not having to worry what would and could happen next to the old system. He was friendly, thoughtful and professional. He put in a call to TYLER in sales & finance to reach out to us. He did and went through all the models of systems Goettl has to offer and all info we needed to make a decision and give him a call back. Robert gave us positive points to know we wanted a new system and Tyler gave us option on how. Thanks guys! Next day bright and early came some amazing techs ADRIAN and LUIS to install our new system. Such professionals, friendly with great personalities. You guys worked hard and it looks & runs incredible. You guys are amazing!The decision to invest in a Goettl system was because of an awesome team of Goettl employees.
Robert, Tyler, Adrian & Luis, Thank you all so much.

Bobby Smith is great at explaining the options I have with my AC and Heater. He also let me know about the maintenance plan which is going to be great for me so I can always keep up to date with the AC and the heater. Also I didn't know that you did plumbing and he said I could get plumbing work done too so I am going to do that right away. I liked the photos that were taken to explain the situation on where I am at with the unit. All in all it was the best technician experience I have had since becoming a home owner in 2010. I would highly recommend Geottl and Bobby to anyone because of getting things right the first time, going out of his way to help, following up and keeping promises, and great product and technical knowledge. I'm not super informed on my home machines so it is comforting to be in good hands.