Does a Heat Pump Use Refrigerant?

Samuel Ripley was nice young man that advised me I could use a surge protector on my AC Unit. Then I asked him if I should put in new duct work. He contacted his Supervisor to set up the work and estimate. Goettl is a good company to work with and they have a lot of good people working for them.

Devin was so personable and funny. Definitely made a mundane experience better. Thanks for the quick service and their digital assistance when you call in was better than speaking to a live person!

Daniel R. was A+ service. In and out quickly and he even took time to explain everything and how we can prevent further issues with the condensate line causing the blockage. Definitely would re-use this company if another issue occurred.

Awesome service. Overall. 💯 satisfaction. As a matter of fact. Recommended to neighbors who are also very happy with Goettl service. Imagine that. One big happy neighborhood. Jesus you rock! Thanks again for your great service!

Blake was very professional was very knowledgeable and was very good insurance and sharing information that was asked by me. Blake Also shared some proactive things that I could do later due to prevent any future problems coming or costing more money for keeping the system running. Thank you

This was my second time using Goettl, and they have proved that they are great. This time, I needed a water shut-off valve replaced urgently, and Brent was here the same day! He was patient explaining my options, offered insight about my water pressure, and took care of the problem fast. He was neat as a pin, and I would happily use this service again!

Jeremy Ortega was my technician and he was very professional, thorough and personal able. He spent hours getting my AC unit running properly. I would definitely like to have him do any further AC work. Jorge Gutierrez was my technician and he discovered issues with the heating system and carbon monoxide getting into the home. We decided to replace heating and AC unit.

Pablo Pena was amazing!!! He thoroughly checked our plumbing and is sending us the results! He is a kind, respectful young man and an asset to your company!

Isaias was friendly and polite. he came to do winter service on the furnace and found a problem. He took a picture and brought it down to show me which I was very happy with because I did not know what he would’ve been talking about. I think GOETTL Has a very good employee.

We've been having water pressure issues that was causing problems throughout the house. Our tech, Corey "Shane" Smith worked hard to problem solve the cause. He communicated with me throughout the whole process in a way that me feel comfortable and confident in his work. He was forthright, personable but still focused on the task at hand. He even gave suggestions on how to fix other non- plumbing issues.

I have had Goettl for my air conditioning and plumbing over a year and I have been very pleased with the service I’ve gotten in both areas. Alek DeLarosa was my plumbing technician today and did a very thorough job. It was the “above and beyond” part that was so appreciated. You can tell they really know their business when they sit and answer all your questions and really explain it. It made me feel I could make a knowledgeable decision today.

We just had a most fantastic experience with Mike HAVLU, plumber from Goettle plumbing.
Mike provided truly exceptional service. From the moment he arrived, it was clear he was extremely knowledgeable; he quickly and confidently diagnosed a very tricky issue that we had with our pipes, explaining everything clearly and answering all of our questions with patience. He also installed our new water heater and did an outstanding job. If you need a plumber who gets the job done right the first time, we highly recommend Mike. Thank you!

Been using these guys for years now. Water heater replacement, pressure regulator valve replacement, HVAC tune-ups, UV light installation and more. Their attention to detail is excellent. The guys they send out are a pleasure to talk with, know their stuff, answer all my questions, and explain things in an easy to understand manner. Most recent service with Taylor was to inspect a main water line leak. After finding the issue all my questions were answered very well and the different fix options were discussed. Taylor did an excellent job.

Edit 11/19/2025: That time of year for the heater rejuvenation - even though it's in the upper 80s right now. The technician who came out today was Jesus Gloria. He made sure everything was working like it should and cleaned the system as well. He also made recommendations on how to help keep it clean. As with everyone I've dealt with at Goettl, he was friendly and informative.

Edit 5/30/2025: It was A/C rejuvenation time and she needed a little maintenance work done. Andrew Morgan came out to give her the attention she needed this time. He diagnosed the issue, thoroughly explained what was going on and what was needed to help keep her in good working condition, and proceeded to take care of things today - which I greatly appreciated! Would recommend him to anyone.

Edit 11/22/2024: Since Google doesn't allow you to leave another review for the same company, I'm editing a previous one to add a new review for Matthew Lopez. It was time for my furnace rejuvenation and fortunately it was a cool enough day to turn the heater on for the first time. He was prompt, friendly and knew his stuff. He took his time checking things out and made sure I didn't have any questions or issues before he left. Because I have allergies and pets, he did tell me about an air purification system that I might want to consider in the future, which I appreciated. Would definitely recommend him and Goettl.

Edit 12/23/2022: previously I've used them for plumbing but today I used their AC/Heating service. My poor system decided it was time to go on one of our coldest nights. Called very very early and had someone out that morning to triage what needed to be done (Billy) and then Raymond and Manny G came out and installed my new unit and a new thermostat. Everyone was friendly, informative, didn't mind questions, let me know what was happening along the way and Raymond even cleaned up after they were done! Thanks guys!

I've used Goettl a few times for plumbing issues and have always found them to be very communicative, knowledgeable, polite and friendly. Ralph was the latest one to come out and I appreciate the way he listened to me and answered my questions. Even more importantly, I appreciate the price! I've recommended them to family, friends and co-workers as a company that can be trusted. Nice to know I'm in good hands.

The service was good. The guy came on time. He did a wonderful job. He went through directions and instructions about what to do next as well as what he was doing for us.

Hugo Castro was the best he got my ac running can’t believe how much of a necessity it is in Az he was early and thorough thank you thank you thank you Goettl I appreciate you guys.

Frank with Goettl was thorough and went through everything he did for our heating system maintenance. This was included with our Sweet Sadie membership which is a great way to keep up with our HVAC preventive maintenance. Great service!

Jesus and Anthony are very sharp and they did an amazing job of analyzing my complicated hvac system in my 106 year old home. Jesus came up with a plan that will fix a problem caused by another hvac company that has cost me a lot in electric bills. They also recommended better Insullation which I had been lax in keeping up with. Jesus and Anthony are friendly and I have complete confidence i their honesty and integrity.

Have had great service from Goettl on a few appts. First time reviewing. Mostly just slows drains, previously, always easy to get an appt. So that is appreciated. Had a toilet put in yesterday so my first install. and the installer was awesome. Nick Mayhew. He was professional and personable. Got the job done timely and the toilet looks great. Also he took care of cleaning up and took out the old toilet and boxes. really appreciate all the guys that have helped me from Goettl. You rock!

Diego just finished servicing our furnaces. He was very courteous and professional. He took the time to explain what he did and the condition of our equipment. He was very thorough and we appreciated his attention in the servicing of our products!

Gilbert was knowledgable, professional, showed and explained EVERYTHING, helped me with my app, what needed to be done and how much it would cost. Job well done!

Julian and John were terrific. They put in a water softener and unclogged our kitchen sink. They explained everything that they were doing. I highly recommend them. They went above and beyond their job

Professional, honest & very easy to work with (and have in my home). Everything was completed in a timely manner & communication was clear. I will definitely be returning for any plumbing needs in the future!

My visir today was more than exceptional....supberb customer service provided by Joel, Jr. I highly recommend him to share his knowledge and professionalism with others. Great hire. Ms Madison

Eric Smith came out to do our Annual checkup with our plumbing. Did an awesome job. Flushed our water heater and even sent a camera through our clean out line.

Was very friendly and informative.

Good job Eric!

Thank you Goettl!

Dusty came for our heater check as part of our member service and is quick and efficient. Always gives us a knowledgeable and easy to understand summary at the end of his visit. He was our original installer and regular tech, so we have come to really trust his work. Thanks Dusty!

Great service, pricing for water system was reasonable for everything you are getting and clean water! Jonathan was an amazing help me and my husband appreciated his honesty and knowledge! The quick service is plus we called one day and had our system scheduled to be done by the next day!

We had an old pipe that wasn’t replaced crack after softener installment that caused some water damages, they did take responsibility and restored our damages. Accountability and responsibility taken which is above beyond customer service to us.

Our restoration tech was Mr. Martin M. He did a fantastic job and was very friendly while repairing our wall panel. We appreciate Goettle and going forward we look forward to get further business for our home from the company.

Thank you for helping us through this purchase and repairs! I would recommend Goettl even after some of the unwanted events that took place everyone at Goettl made sure they took care of us to continue the relationship we had just build.

Corey was great.
On time.
Answered my questions to my satisfaction.
Took care of drain problem quickly.
Work space was cleaned.

I highly recommend Corey and Goettl

Hunter was great! He was very kind and professional and answered all questions we had. He also made great recommendations for the health of our system in the future. 100% would recommend Goettl services to the others ☺️

We are very pleased to have chosen the Smart Sadie program through Goettl. Having a technician come to check out our plumbing and our air conditioning and heating needs is so vital to us. Today we were very pleased to have Junior Gonzalez come out and take a look at our plumbing. He was very nice very professional and very informative. Thanks, Goettl!

Levi is an excellent Goettl resource. He explained all steps that he completed as well as the results for my annual plumbing rejuvenation. Levi was very professional and very knowledgeable

Jason Hanson and Jaime did a great job with the installation and the clean up. Jason also came back out to check on the HVAC system a few days later and answered my questions about my new system.
The Goettl team has been very professional and helpful to me as their customer. Thank you, Kelli Stoika.
PS… If there would’ve been 6 stars on the scale, that’s what I believe they should’ve received.

Daniel M and Preston W were fantastic! Extremely nice, very helpful, and super knowledgable. They went above and beyond, definitely five-star service!

We scheduled an appointment with Our great company Goettl for an annual check up Heather. Fortunately for us, the company send IVAN to do the job ...OMG...such a professional guy...so kind, knowledgeable, and even more, he explains to us everything he did in way for us to understand everything !

Thanks Goettl for sending such a great employee to our house 👏 !

And more importantly thanks IVAN for outstanding job ! 👏 👏👏👏👏🙏🙏

Made an appointment Sunday morning online to have my AC looked at. Peter came out inspected my 10/20 year old system and it was no bueno. Bit the bullet for a brand new system and was relieved to know it could be installed that same Sunday. That’s when Manny and Jackson came into the situation. Those 2 spent all afternoon installing the new system, took the time to explain every step that was going on. Both were extremely knowledgeable and made sure I understood the ins and outs of my new system. And they came back the next day to finish cleaning the air ducts and to double check everything they had just installed. Manny and Jackson are both top tiered technicians who made this experience easy.

Chris was highly knowledgeable and confident in his diagnostic skills. He found the problem in just a few minutes. He went further with his diagnostics and found a crack in the dreaded manifold. We are now getting a new system put in and I will review that when it is done. The wife also mentioned that she was impressed with the thorough explanation that he provided about the problems with our current system.

Mark was very efficient, pleasant and knowledgeable of products used as was Josh who was here previously. Really appreciated their extra effort to leave their work area clean.

Adam was very knowledgeable and professional
He repaired our toilet in a very timely manner and left the room tidy
Would highly recommend Adam

I yet another scheduled maintenance. This time with Raymond Garcia. He cleaned everything out, started my Heater after dusting it it didn’t smell like it normally does when you first started it for the season. He cleaned the drain and checked the monitoring system. He did a great job thanks Goettel.

Griffin Cottrell, he serviced my hvac system and he was the most professional guy in the business! He identified potential problems that might arise in the future and a plan to prevent that from happening… was not a pushy salesman, he was very informative. 10 stars for griffin.

Hunter was amazing and found some issues which reassures us that we are now fine with our ac unit! Great manners and professionalism and definitely deserves five stars from us!

Andrew with Goettl was AWESOME! He educated me and my husband about the hard water in Vegas and its negative impact on the water softener and the pipes in our home In general. He gave us options for water softeners and financing. Andrew is young and wise beyond his years. He made my husband and I feel so comfortable and scheduled for the work to begin the very next morning. THANK YOU ANDREW FOR BEING EXCEPTIONAL!!

Ivan F was great. Checked out my a/c unit. Installed some sensors so I can stay ahead of things & changed my filter for me. He even showed me how to use the Goettl app.

The service was excellent. Judd was able to solve my issue immediately after arriving. Explaining the situation to where I was able to understand what was needed.

Was visiting family and had a plumbing issue on a weekend. They came out quickly and fixed it, fast service and the Chris was great explaining things and getting the valve swapped out.

Rudy was very helpful, quick and knowledgeable. Your team is always professional and respectful, giving me confidence in the work and service you provide.

Goettl was fast, I got service on the same day I called , and it was a Sunday. Ryan was so nice and polite and did great work. I’m so happy with my experience.

Damien is quick, efficient, skillful, friendly, and 'to the point' with his work. He is a credit to Goettl, and management should be proud that he represents their company well.

Frank was awesome! Very knowledgeable and courteous. He explained in detail the pros and cons of putting on a new water softener or just fixing the old one. Will request him again.

Kalif was our technician this morning. He was prompt professional and respectful of our home. He explained all the steps he was doing for our annual heating check up. He performed all steps in a timely manner and did not leave a mess. We will request his services in the future!

Christian came out and inspected my heating and cooling. He was so nice, professional, and very considerate. He explained everything without rushing through or being condescending. He was absolutely perfect! I recently started on their Smart Sadie Membership maintenance plan and I actually received the most adorable stuffed animal Sadie dog and a flashlight! This company is so welcoming and good to their customers. I will continue to use Goettl for all my AC and plumbing needs going forward and recommend to anyone who will listen. Thank you for putting customer service first!

Joseph was great. He figured out that the furnaces came on before the AC machines after the recent big power outage. He even labeled the furnace breakers for me & explained that the AC machines must come back on before the furnaces. Thanks so much Joseph!
Sally

We had been dealing with backed-up plumbing for an entire week, and after feeling completely overwhelmed, we finally reached out for help. Cameron showed up within an hour of our call, which was already impressive — but what truly stood out was how incredibly nice, patient, and helpful he was from the moment he arrived. He took the time to walk us through what he was seeing, explained the issue clearly, and made sure we understood every step of the process without ever making us feel rushed. Cameron immediately identified the problem and, together with James, coordinated to have someone out first thing the very next morning to get everything taken care of. Their professionalism, communication, and dedication to helping us as quickly as possible were genuinely above and beyond. Both Cameron and James were fantastic to work with — friendly, knowledgeable, and clearly committed to providing exceptional service. After this experience, we will absolutely be using them for every plumbing need we have in the future. Highly recommend!

Pablo Pena was awesome. He was very thorough with his job very professional and after talking with him he made myself and my family confident that he did the job well done.

Very profesional staff, had picture of plumber sent which I believe helps anyone feel safer especially a woman alone, got to us on time and quickly worked and resolved issue and were flexible in the pricing and gave us a senior discount, highly recommended Andrew was kind and courteous and very likable.

Jesus Gloria was awesome. He was friendly and professional when inspecting our furnace. His knowledge on our home unit gave us confidence with our decisions. We would recommend Jesus for any home inspections.

Always friendly and professional. Ken, ac tech, was the best tech so far I worked with. He was able to explain to help me know the best way to move forward.

Friendly and Professional Service. Ken (AC Tech) was the best to work with so far. Was able to explain to me all I need to know to help make a decision and best way to move forward. Always reliable.

Andrew came out for me previously after I’d called about the plumbing under my sink leaking. Andrew gave me his honest opinion on the work and laid out some options for me but I never felt like he was selling me on anything. He told me things we could do and what was and wasn’t necessary. I really value an honest opinion these days when it feels like everyone is trying to sell you extra things you don’t need. He did great work. It was exactly what we discussed. I will continue to use Goettl and request Andrew for any plumbing work we continue to do at our house. I would highly recommend Andrew to anyone with plumbing issues.

Lupe arrived today to conduct annual maintenance. He was polite, friendly and respectful. He performed the maintenance and made several recommendations to improve efficiency.
Thank you once again goettle and Lupe for a job well done!

I have nothing but good things to say about Dan He came on schedule and did a thorough diagnostic on my furnace. He seems to have found the trouble and he explained everything that he did concisely and in detail. He is a credit to your company

We were shown photos of our roof A/C Unit and the parts that needed to be replaced. We were told why each part needed to be replaced and what could happen if we "let it ride". We are totally satisfied with the service provided!

Jonathan Johnson came to our home to inspect and service the furnace in preparation for winter cold temperatures. I thought Jonathan did a very good job. He was conscientious and thorough, and skilled in his work. I would be very happy to have him return again.

Levi provided outstanding service! He called ahead to let us know when he would arrive and quickly and efficiently got to work performing our annual plumbing check. We really appreciated how he quickly fixed the slight clogs in our master bedroom sinks.

The tech Andrew Stone was knowledgeable and took the time to explain fully the problems that could occur with our plumping system. I have had two over flows in the sewer system in the past but before Goettl I didn’t understand what should be done to eliminate the problem in future . Andrew explained and showed pictures of what was happening. He was patient and answered all questions and made us comfortable with the solution.

I had my HVAC serviced today. I received thorough and extremely knowledgeable customer service and support from Adam Wisdom, Chris Fischer and Nick Staggs. I've never seen a group of people actually put their heads together and use all of their knowledge to solve a problem. They really cared! What I was used to was other repair people not even trying. These guys don't give up. They took the time to explain to me what was going on with my HVAC. Then all 3 came back with a solution. Trust and great service is what these guys are building. I'm greatly satisfied with their service. They definitely work for your satisfaction. I will be calling on them again!!!

Very happy and impressed with the level of service and attention to my needs! Robert, my plumber, was knowledgeable, explained all issues involved and went out of his way to help me and attend to the issues at hand. Would definitely recommend for any plumbing issues! Thank you Goettl for your time and attention.

Just got a water heater check from Goettl Plumbing from technician Justin Estabillo. I was impressed with his neat appearance , professionalism and knowledge. I purchased an AC unit about 5 years ago was very satisfied with the company.

I am very impressed with the professionalism and transparency of this company. Every step was thoroughly explained. Julian was friendly, pleasant and made me feel taken care of. Thank you!

UPDATE Julian and his team, Nick & Jeffery, were here to fix my sewer pipe. They explained everything thoroughly and kept me apprised of their progress. When they finished, it looked as if they hadn’t been here even though they dug a giant whole in my yard! Most impressive! I highly recommend Goettl.

UPDATE November 14, 2025
Goettl continues to be a 5-star company for me. Always, on time, clear explanations, fair pricing, respectful of property and competent, friendly staff. Caelin was my team member today and upheld all of these values.

Josias was professional and friendly. He has a great memory…he remembered stuff from almost a year ago. He got everything all squared away ready for the winter months.

I recently had maintenance service by Franklyn with Goettl A/C and Plumbing. He was wonderful! Checked everything and kept me informed each step . Very thorough and professional. Just a really great personality too! I definitely recommend Franklyn and Goettl!!

Brent came to find an unknown leak that was running up my water bill. He was very knowledgeable, thorough and courteous. He explained everything. He was awesome and I definitely recommend him!

Ashton was professional, on time, and so personable. He paid attention to detail and answered all my questions. I felt he took pride in his work. I am exceptionally pleased with the service he gave me. Thank you.

Zack is very professional and knowledgeable about HVAC. We appreciated his analysis of our HVAC system. He showed us plenty of photos and gave us options. We valued his honest opinion.

The Goettl team showed up right on time.
Jason and Marco operated like a well oiled machine with one replacing the AC unit while the other replaced the furnace. Clean up was excellent and the system works beautifully now.

Daniel R was great and very knowledgeable
I appreciate Goettl being professional and respectful of my home thank you
Highly recommended company!

Gustavo was my technician and was very thorough and helpful! He was very easy to talk to and explain everything to me in a way I could I understand, highly recommend!

Eric and Momo did a fantastic job in cleaning my house's air conditioning ducts. I liked the before/after pictures of their work and the recommendations going forward for my A/C unit.

I will definitely use their services going forward.

Thank you Goettl Air crew!

My HVAC system was acting funny and running when both thermostats were set to off. Their Tech Josias came out, was on time and we discovered the problem was a severely restricted air filter - due to massive construction around our development. We're on their monthly retainer plan and Goettl is GREAT!!! Just had Josias come out and check my A/C - all it needed was a whiff of refrigerant - got it done in 10 minutes and it's good for all summer!

March 2024 update.

Had Andrew come out to remove garbage disposal and repipe sink. He also swapped out 13 emergency water shut off valves in 3 bathrooms.
Andrew was professional, courteous and expedient. He did have to run out to get some supplies. He stayed until 7pm to complete the job on one trip.

May 2023 update. Technician Steve came today to do the summer rejuvenation. Friendly and professional tech. Explained the process and findings. Both systems are new, so everything checked out good. Did a god cleaning of coils and now all set for the summer season. Had them out for fall prevention service and to review the systems that are here. I just bought the house and needed to understand what was in place.

The service tech, Kevin was very knowledgeable, friendly and professional. He explained and provided photos and video of all components. He ensured keeping house clean and wore booties.

My second unit is not in the best shape, and Kevin explained each of the issues. I will follow up with service managér to determine next steps (repair or replacement).

I signed up for there service plan and am very pleased with the service and communication to date

12/21 Luis C came today to do routine maintenance on hot water heater. Professional and courteous. He did a through job and explained everything.

10/15. Juan came today and did a great job. He was professional, courteous and friendly. Was here for exterior water bid but also did a hot water heater. Took his time and explained everything.

10/22 update. Timothy was here to due furnace rejuvenation. Very professional, courteous and friendly. He did a very thorough inspection. Everything looked good, but did comment on lack of insulation as has been noted before. Did not have current code. But was ok. Explained the benefit of higher level/depth of insulation. Scheduled so as to get current rebates.

11/12/25. Calob came to install a whole house filter, purifier, water softener. Along with reverse osmosis in kitchen. Calob was was professional courteous and friendly. Very knowledgeable about the system and needs. He took his time and did not rush. He did run into a problem with the softener and worked it with the assistance of the home office. Calob left the place clean And all picked up. Great service and cheers the Goetrl!

Had a new water heater installed today by your technician Conner. He did a fantastic job from start to finish. He let us know when he would be arriving via text and when he got here he explained what he would be doing today. He was very personable and professional from start to finish. He is a compliment to your organization! This is the third time I have had one of your techs come in for a job and I have not been disappointed!! Thank you again for the great service!!!

Greg Sanches

Daniel R and Josh came on very short notice to remove and install a new water heater at our house. We have two infants and couldn’t have a break in our water supply. Extremely professional and courteous. They requested an earlier arrival time, were punctual, and completed the job before 4 pm. The quality of work is exceptional, and we will definitely utilize Goettl again.

Jef is wonderful. He was punctual, kind, helpful, knowledgable, and prompt. He answered multiple questions I had and handled 2 things that bothered that I had no idea how to fix or that it was insanely easy.
Thank you Jef, for helping me keep my home cozy and safe.

Jesus and Anthony came out today to look at my AC and Furnace. They did amazing work, explained everything in detail, and were friendly and professional. I couldn't ask for anything more. A+ service as always from Goettl.

My elderly father was extremely please with the plumbing service Josh provided. A challenging back yard leak to find, but Josh found leak and repaired. Cost very reasonable. Thank you so much!

Thank you to everyone at Goettl Air Conditioning & Plumbing that helped me with my water heater replacement. From call to finish in two days, excellent.
I especially want to give a shout out to Connor, who did the replacement, he was awesome. He was respectful and cleaned up afterwards. I even commented on how impressed I was that he was able to fit everything needed in a small space.
Overall I would recommend Goettl services especially in an inconvenient situation like mine. They will make you a priority.

Stephen was very nice and knowledgeable. I like that he showed me photos of an issue, gave me an estimate to repair, and explained what was wrong so I could understand. Goettl has the nicest technicians!

This appointment was to check that my heater is working properly before winter arrives.

Ashton Teo is an incredible technician. Super professional, knowledgeable and patient with my questions! He even handled another situation I have that is not necessarily in his scope of duties. Thank you Ashton!

Stephen from Goettl, helped me and my family on an issue with my heather. He was so nice and wanted to make sure all the was correct he went above and beyond with making sure that we receive all the support that we could while he was here. He attention to detail his sincere interest in helping us was so refreshing. Thank you Stephen and Goettl for having such a great person working with you.

Thank you so much Diego was very professional and knowledgeable and helped to fix our furnace so we could have heat!! We appreciate all his hard work and knowledge to help our problem!! We will be asking for Diego everytime!! Thank you so much for your great customer service 😀

Daniel R. did a VERY thorough job of our annual plumbing inspection and draining the water heater. On top of that, he was personable and explained everything he was doing.

JEFF was in today today to do some plumbing work and replace our unexpected leak . We were impressed by his job ethics and final work . Jeff was professional and answered all of our questions . We will be using Goettl for future needs .

Brent Sloan is a great and knowledgeable individual to work with! He understood our home needs and demonstrated high professionalism within his line of work. Would highly recommend him and the company!

Today, Rodell did a thorough clean-out of our bathroom sink drains, including sending the camera down to check for build up out to the main connection to the sewer. This was included in our membership with no extra charge. He and his partner also found the mystery leak in the guest bathroom toilet and replaced the guts and seals. The thing I liked the best was his advice about maintenance and how that little hole in the sink is a real drain that also needs flushing out by letting the sink fill up periodically. Thanks for being so detailed.

Called Goettl to support in providing some estimates in moving my washer and dryer connections as part of a renovation project.
Given the extent of the work I need to get multiple quotes and some companies insist on expensive trip charges (one up to $500) to have a “specialist” assess before providing a quote for the work.
These guys were timely, transparent and uncomplicated. I appreciate Shane for quickly putting together an estimate before even leaving the house, providing multiple options at various price point and without pressure of upfront commitment.
I would feel confident moving forward with these guys. Thank you Shane!

Nate came to inspect our HVAC systems. He did a very thorough job, then went through his findings and recommendations with us, including numerous photos he had taken. His explanations of issues were very clear, and he explained our options. His knowledgeable, professional, and friendly manner were greatly appreciated. He returned in a couple of days to help implement the repairs we decided to make, and we had a wonderful experience again. Would highly recommend Goettl and Nate!

Davey came out to check furnace. It is over 60 years old and needs replacing. We discussed options. Very reasonable. Signed up for Sadie lan, which saved me money. Highly recommend Goettl. Very nice and helpful. Quick responses to inquiries and questions.

We've used Goettl for a couple years now. They installed our new AC system about 3 years ago, everything is running perfectly. We also use them for twice a year checkups, once in the spring for cooling and once in the fall for heating. Always ontime and very professional and thorough. I highly recommend their services.

Davey was awesome. Polite, knowledgable and friendly and he helped us preserve the integrity of our system. Highly recommend Goettl. I also signed up for the 2 yr maintence plan which is a "no brainer" given the fact that it covers the cost of this visit AND 3 more visits per year... They know how to keep satisfied customer for sure!!

Mohamed Phallah is an excellent technician! On time, respectful, and his work was thorough, cutting no corners and explained the project from start to finish. Very happy customer. Oh, the rest of the crew were great too 😉. I had old attic insulation upgraded and brought to code.

Service was great, thorough, and friendly. Was confident that the assessment was accurate and the condition of my AC unit is adequate for the time being.

Jef is a great technician! He explains things thoroughly and if repairs are needed he always offers different options so I can make an informed decision. He's very nice, kind and friendly, as well as very professional, knowledgeable and efficient! ! I really appreciate Jef and Goettl. Thank you!

John Nedza was the technician that came to my house to replace my toilet and fix a drain relief valve on the hot water heater. He was professional, efficient and cleaned up. I’m very pleased!

Nov 05 2025: Seasonal maintanence checkup and this go around I got Adam. Not one bit less experienced. I was given heads up of his arrive. He came, performed his maintenence inside and out and at the end provide his assessment alone with photos. Goettl techs don't come in and leave in 15 minutes, they are through in what they do. Great job Adam.
Nov 22 2024: Seasonal maintanence check and I once again was fortunate to get Jacobi again. He is a well thorough service tech. Everything went smooth and he explained what he saw and did. A+++++
Mar 25 2024: My service tech's name is Jacobi. He is a very knowledable individual. He mentioned he does maintenance and installation. I was due a routine maintenance but for this call my furance wasn't turning on. He diagnosed and explained it was the blower. Very pleased with his work.
Aug 27 2020: Jeremy did a great job.Called when he was heading over. Cleaned out the dripping pan and cleaned out the drain pipe. Wore his mask while he was inside my house.
Great, fast service even on July 4 2018. Tony was my service tech. He diagnosed and got me up and running ASAP.

Since Google review only allows one review per business. I’m Writing this review for Shane Smith and for Zach Carlisle, two different individuals that did two entirely different jobs. Both of them deserve a five star review.

I highly recommend Goettl Air Conditioning and Plumbing! Shane Smith, their plumbing service technician, provided outstanding service when we needed a new water heater. He arrived promptly, explained all options clearly, and guided us through the process with professionalism and friendliness. Shane's knowledge and patience made our decision-making easy. We're grateful for his help and impressed by Goettl’s efficient, customer-focused approach. Five stars for Shane and Goettl.

Zach Carlisle from Goettl Air Conditioning & Plumbing did an incredible job installing our new water heater. His exceptional professionalism, courtesy, and expertise made the entire process seamless. Zach kept us well-informed, worked efficiently, and left our home spotless. He even took the time to educate us on water shut-off procedures. Zach truly embodies the values of excellent customer service and craftsmanship. Kudos to Goettl for having such a talented and dedicated installer!

Mark Espinosa was very professional. Very satisfied with Marks work and any questions I had he had an answer for and the products name. This is the first time using goettl and I’m quite satisfied.

Good morning, I had a heating system cleaning and maintenance service by your Tech Pablo Alejo. He was very professional and personable from the moment he introduced himself to the out brief he gave me when he was finished. Showed me pictures of what he worked on and explained the work he performed. Pablo is a credit to your organization!

Thank you,

Greg Sanches

Chris is a great technician. He performed our yearly heating check and balanced our HVAC system to perfection. He also balanced our new air purification system. We highly recommend Chris and Goettl for all of your HVAC and plumbing needs! 5 stars!

Goettl has been amazing w/prices and top-notch work. The service technicians have been nothing but great. We had Mike H install a whole new water heater, pressure valve regulator, and new washer hoses. Initially, the visit was for a free full house plumbing check that comes free w/our membership, and we suspected our water heater was having issues so it was helpful to have Mike come out and check. He checked our water heater last, and, unfortunately, our suspicions were correct. Our water heater needed to be replaced b/c it was old. Mike explained to us the issues it was experiencing, and the too high pressure level our water was at. He made it clear the urgency needed in replacing the water heater and lowering the water pressure level, but he never made us feel pressured to make any decisions right then and there w/him, which we appreciated. However, we still decided in the moment to move forward w/Mike at Goettl b/c we had such a great experience w/Goettl HVAC during the summer, so we trusted him and his recommendations. Thankfully, Mike was able to tackle the biggest problem that same day and at that moment — the water pressure level. He made us feel like a priority and that our peace of mind, finances, and home mattered. We were able to get in just a couple of business days later for the whole water heater revamp. Day of water heater installation, Mike showed up on time, early, and completed the work in just a few hours. It was impressive. He left the work area clean, debris free, and his final work looks amazing. Mike was personable, professional, and made us feel like he genuinely cared about our home. 10/10 would recommend Mike H from Goettl. 10/10 would recommend Goettl in general — great company, knowledgeable service technicians, affordable prices, and amazing work.

After a few hiccups with scheduling things went very smoothly. Pablo took the time to listen to what I needed and the urgency of it all. He took care of the situation and got what he needed to get me back on the schedule immediately. Thank you Pablo for understanding the urgency 🙏🏽
Addendum: Furnace inspection on hold until vents can be don; but new Furnace/AC coming in soon.

Round two: Plumbing with Skip Yonker!!
Thank you Skip for making the whole process more understandable! Very informative and got right to work!! He explained and confirmed what Pablo had pointed out originally. New Water heater coming soon.

Round three: Furnace/AC in!!! Thank You Marco and Rafael for coming in extra early to get started! Had work today but they stayed and got everything installed. I honestly felt very comfortable leaving them here to get the job done!

I have recommended you to two friends already!! They will be calling you soon ☺️

Round four: New water heater pending. To be completed Friday!! Super excited!!

Absolutely amazing. Wait time minimal, professional and service was fast in its entirety. Josh was fantastic, fixed our issue quickly and we had heat by the time he left. 100% recommend.

Technician Edgar arrived and instantly communication was very easy. I felt he was working with me and not for me. When an unexpected problem occurred, he was able to adjust the solution to specifically resolve my problem. Absolutely delighted with Edgar and Goettle.

Our repair guy Jeff was great. Jeff repaired a water valve and outdoor water spigot/handle in our backyard. He also took the time to show us where our main water shutoff valves were located and labeled them for us ( We just moved in.)

Jason came out to do my scheduled Heating check. He was friendly and thorough however there must have been a miscommunication and he did an AC check instead. Another appt was scheduled.

We were very pleased with Dusty Pond when he examined our two HVAC systems. He was very professional and explained everything he was doing to us. We have been using Goettl for 16 years.

Goettl came out for my Fall check up. Rodney was amazing, early which was great! Knowledgeable, and very nice. I would recommend the quality of Goettl any day

Devin Clay was very knowledgeable and ver y personable. A great asset to your team and we recommend Goettl all the time when ppl want plumbing or HVAC services-

I have been very pleased with their service. Technicians are very professional and confident Joey Martin, worked on my bathroom and did a wonderful job.

Michael Gardner from Goettl was fantastic! He was professional and did a great job. He educated us on what he did and provided feedback on his next recommendations to perform on our HVAC system. Would highly recommend Goettl for your AC and Plumbing help!

I requested a plumbing drain inspection from Goettl. Service rep arrived introduced him self and went quickly to work. He was courteous and polite. He proceeded to inspect my plumbing and Drains. Shortly after he visited my hot water room he requested be to accompany him to observe there was a stream of water coming out of thr drain pan. He reviewed with me some of the items associated with my current installation that might be best updated and replaced. He gave me an estimate and we should. Hands and he proceeded to remove and replace my hot water heater. The job was completed and tested tan a timely manner and he left the area in a clean and organized manner. If you need plumbing I recommend Tim at Goettle

Saul came out to do my winter ac/furnace service. He did a great and thorough job. The last tech Goettl sent didnt even enter my house or do anything close to what Saul did. Thanks again, Saul!

Johnathan was very professional and courteous. Did a fantastic job setting everything up for the first time. Really appreciated his time. Highly recommend him.

Ian Palacios came out yesterday to service and inspect our A/C system and he did an outstanding job. He also changed out the air filters. We really appreciate the fact that he was on time and let us know when he was on the way. This is why we chose Goettl for our heating and air conditioning needs.

Used Goettl for a second estimate on duct cleaning. While not "cheap" if was $200 less than my usual provider! Booked it easily and Eric and Tim were excellent. Took great care of my property, were efficient, polite and effective. Showed me before and after photos of my system. Very satisfied.

Geottle Air Conditioning Plumbing is fantastic! Tech Geo arrived promptly, diagnosed the issue quickly, and fixed it perfectly. He was professional, knowledgeable, and courteous throughout the entire visit. I highly recommend Geottle Air Conditioning Plumbing — and definitely ask for Geo!

Kristian is amazing very professional, went the extra mile to make sure we understood everything that he he was suggesting for our home!! Highly recommend this tech to anybody and everybody. This company is far the best I’ve ever had feel very comfortable very knowledgeable.

Kristian amazing, very professional, went the extra mile to make sure we understood everything that he was suggesting for my home!!! Asked if there was anything else that we needed not a pushy sales person whatsoever!!! Very knowledgeable!!

Kevin M. was very courteous and knowledgeable. He made sure that all of the services were complete. He went above and beyond to make sure my unit was at peak functioning levels!

We ordered a new refrigerator from Lowe’s. When they delivered it, they said they could not install the water line. We were not familiar with plumbers so we asked our neighbor who did the plumbing in his new shower. He said Goettl and he was very happy with the results. I called them they sent out a wonderful servicemen, Gerardo Gonzalez. The builders had used 3/8” pipes and Lowe’s seemed to only have 1/4” connectors. Gerardo solved our problem and we had to get Lowe’s out again the next day to finish the install. We highly recommend Goettl and appreciate the caliber of their staff!

This is how a service/install company should work. Price was exactly as quoted and was very fair, comparing to multiple others. They never tried to add on extras like all the others did. Installation day was when they said it would be. They scheduled the building permit, attended the inspection, and it was on time. Best for last, the system works perfectly and is super quiet Why can't more companies do business like this.

We have been Sadi club members for years. The service is excellent from the customer service representatives that answer the phone to the individual technicians that come out to your home. Two years ago we replaced our AC unit and went with a Goettl installation after years of having them maintain our older unit.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.

Called with a broken pipe under house. Napoleon came out quickly and got the repair done super fast. Such a kind person and was very reassuring when I was freaking out. Such a great company!

We bought our unit with them three years ago, and since have received great service. Christian was out today for a maintenance check and he reminds us why we stay SADI members. Great deal.

I had a great experience with Goettle . Jordon did a wonderful job in diagnosing issues with my air conditioner. He was very knowledgeable , so helpful, and very professional. On the return appointment , Jeremy did a great job as well. He listened to my concerns and finished what needed to be done. He was very professional. Thank you both!

Highly recommend Goettl. We’ve been using them for years, they come through for us everytime. Just had Mike H. out to diagnose some plumbing noises coming from the bathroom and he fixed it in 30 min.

Great service techs. Full disclosure repairs. I’m a Sadie plan member and have a lifetime warranty on my air conditioner through them. I’ve been very happy with GOETTL.

Griffin Cottrell did the yearly check of my air conditioning unit. He seemed knowledgeable, thorough and persistent. When he found the unit was functioning at 35%, he continued to search for the reason why. He replaced the capacitor and cleaned the coils which improved the function. I would highly recommend Griffin, as well as Goettl for your air conditioning needs.

Preston Walker was an exceptional technician. He explained everything. He was respectful and courteous. He is a great representative for your company.

Nick Mayhew and Jan came to our house to repair our pipes. They did an amazing job! They were knowledgeable and professional. I would highly recommend Goettl !

Russ came out to or home today to do a rejuvenation on our 2 ac systems. He did a thorough job and explained what needed to get done and what should get done. Thank you Russ.

Just had Preston Walker our technician come by for our complementary check up on our A/C unit. He was incredibly insightful and respectful of our home and yard. Even shared each step of what he was do

We called on a Saturday and thankfully Christian Acosta was the one on call to help us out. He was knowledgeable, kind, super patient with our very curious child, and did absolutely everything in his power to get our AC back on. Unfortunately the blower motor was toast. He got us set up with a window unit for the time being and. Fast forward to today, Wednesday, and Christian and Ian came to install a new blower motor for us. Both gentleman were wonderful! They kept us informed of the process and what to expect as they replaced the parts. Our house is already cooling back down and I have Christian and Ian to thank for that! They did inform us of a military discount, which was very helpful, and they insured the entire process was as streamlined as it could be. If we ever need assistance in the future, I will be calling and asking for Christian and Ian because I know they will ensure that our HVAC system has been treated with the highest quality of service. They also brought our son an adorable plushie of Sadie, the Goettle mascot, and a flashlight. Its comforting to know that when Christian and Ian are on the job, you'll be taken care of as if they were working on their own homes.

I had a plumbing issue that was addressed within 2 hours by an extremely knowledgeable master plumber that explained every step of the repair. His expertise and kind communication were reassuring.

Hugo Castro came on Sunday afternoon and fixed my A/C. He couldn't have been more polite and prompt and professional.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.

James did a wonderful job explaining and letting me watch as he diagnosed why the master shower was taking so long to heat up and also flush our tankless water heater. Very polite, thorough, & honest!

Thank you Jerry for two plumbing jobs well done. Jerry cleaned out pipes from bathroom sink which were draining slowly. Jerry showed before and after pictures from his camera and what a big difference. Sink draining much better now.
Jerry also noticed our water pressure was low after flushing toilet then trying to wash hands in bathroom sink which were so he suggested a new pressure regulator as we have had a new better water conditioning system installed. We now have the best water pressure even when using a shower and kitchen sink faucet at the same time. Also Jerry is a master plumber and we appreciate his knowledge and experience. Will definitely call Goettl again when a plumber is needed.

Ralph & Kathy Lesmeister

I had Chris come out for a plumbing checkup, and he was great. Very educational, as he explained the pros and cons of my plumbing system. He explained what I needed, and what to look for in the future. Very easy to talk to, and was a real pleasure to work with… great guy

2SEP2025- (HVAC) Edgar was professional, knowledgeable, and compassionate. Great guidance provided and was able to advise me in a way I could understand.

I received excellent service from
Darean Guerra today. He arrived on time and took the time to explain what he was going to do. He was very knowledgeable which helped me trust what he was doing. He left his work area clean. I am very pleased with his work.

Dan, the service Tech that was sent out was on time (actually called to see if I was home to come a little early) was very polite, professional, and knowledgeable. He did a great job and even wore booties over his shoes while in my home. First class service! Thank you!

Company sent us Stanley to help with a water line for our refrigerator. Had several problems but Stanley was very knowledgeable and informed us of all decisions and you could tell he just lived his job. It was a pricey fix and I respected Stanley more for being situationally aware that my wife and I needed to talk in private. He informed us, gave space and time to decide, and ultimately helped us out with the repairs. Others in management were very helpful too. Overall great experience

5 star service from Edgar who had to come do a second inspection after the home warranty company did not properly calibrate the unit. He was able to get the unit running smoother and provide great documentation for when I need to call the warranty company.

Andrew was on time, determined the flange needed to be replaced, gave us the quote and scope of work, and made the repairs. He explained how the placement was off, and that it appeared to have been like that since construction (21 years ago when we built).
Now we have a new flange, installed correctly, and ready for the new toilet!

Had an issue after a recent servicing and called for help. I don't know who the woman was that I spoke with in the phone but she was empathetic and very kind. She did what she could to make sure someone could come out same day and was able to find someone even though it was Labor Day weekend! Damian, who was a delight, showed up and fixed everything straight away! Thank you ❤️

Just had Russ come out today to look at my unit, he showed me pictures of the stuff that I might need to replace/fix was very professional very understanding and overall a big help

service tech, Judd Navarro did a great job today servicing my water heater & increasing the water pressure to my home, which we really needed . He was informative, professional ,& polite. 👍🏽Judd.

Davey came out to our house due to an AC issue - he was polite, friendly, and walked us through all our options. He got us scheduled quickly. Highly recommend!

I had my water heater flushed and my anode rod replaced. They were very friendly and knowledgeable . There were a couple hiccups but I trust this company and they fixed the situation!

I found that my water heater was having serious issues and the technician Justin was awesome and very personable. He explained everything and answered all questions.
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!

Nick, is the technician that was assigned to my house to check out my A/C. Nick was very thorough. He explained to me what he was doing and why. Nick showed me all the things he looked at on my A/C system. He explained to me why I might need a surge protector on the unit. I told him I would talk with my wife and explain it to her. Nick is a wonderful person to have working for your company. Thanks for sending Nick.

What a wonderful experience with your company. Each and everyone of them were on time very respectful to me and i appreciated that. They came out the same day got the job done in no time.
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.

Sincerely, June Jones

Goettl has been great so far!
And I would highly recommend the company and the quality technicians like Jarod.

Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.

The service man Colby was on time and very efficient and he seems very knowledgeable about what he was doing and he did a great job , I would definitely recommend this service from these people .

Nicholas Mayhew came to our home to repair/replace the garbage disposal, unclog a kitchen sink and replace a bathtub spigot. He was assisted by Caleb. Nick gave three price quotes and options on what to repair before any work was started. He and Caleb repaired all in a matter of a little more than two hours, including a parts run. Both technicians were courteous, personable, professional and thorough. The price for all was reasonable. I highly recommend Goettl of Tucson.

Saul came to my house about an hour after I called in the workorder. Found the wiring problem and fixed it and left within 1 hour 30 min after arriving.

Amazing service, professional, and informative! Highly recommend! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Edgar & Johnathan were fantastic. Professional and throughly checked our AC unit & replaced our filters. Went over in detail the inspection. Highly recommend & give a 5 Star rating.

Francesco Tocci did an outstanding job for us inspecting and maintaining our plumbing . He fine tuned our system to insure it was working optimally. Please convey our appreciation to him for a job exceedingly well done.

Absolutely FANTASTIC service! I noticed an issue this morning, 2 Professional and GREAT technicians (Wil & Adrian) at my door same day!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!

Goettl Home Services,

Everyone from the Goettl sales representative Christian, Tech / Advisor Josias recommended a HVAC A/C and Heating system replacement. Technicians team Veronica and her partner.

My experience with Goettl was very good today. Stanley Heath was very professional and thorough during our annual plumbing check. He explained what he was doing throughout the process and also gave me some tips on keeping the water faucets in shape.

Always wonderful service.
Jeremy Canchola serviced our mini-split today with the usual Goettl efficiency and professionalism.
Highly recommended!

Excellent experience! The plumber was professional, friendly, and super knowledgable. This is the first time I have ever used Goettl. Because of this technician and my amazing experience, I will be recommending him/Goettl to all of my real estate clients. Highly recommend.

Would like to commend Jacky Lin for his rehab of our HVAC. He is very knowledgeable & he provided us with outstanding advise & recommendations.
Hopefully, we will get Jack for our next service call.

They did installation on our Electric Hot Water heater. I had excellent Customer Service. The quote was competitive, Zach was personable and answered questions as did office. Satisfied w/installation

Francisco Tocci came out to inspect our plumbing to ensure that all is working properly and performed maintenance on our system. His friendly attitude, attention to detail, and patience in explaining all of his work and recommendations were greatly appreciated.

Had a gas line in my home that needed repair. Goettl was quick to send a technician that night even though it was well past business hours. Chris came over and gave us a quote. He made sure we knew our payment options and thoroughly explained what the repair was going to be like and the steps we needed to take with the gas company. As 1st time homeowners, we were feeling pretty nervous but Chris made sure we were informed and taken care. Repair was done the next day and Chris helped us stay within budget. Thank you Goettl!

Booked a Rejuuuvenation and was very pleased with Romel’s service! He was very professional and walked me through everything he was checking and testing throughout my home and on my unit. Thank you!

I am so thankful to Nick and Devin who came by this morning and found my clogged sewer pipe issue. As a stage 4 cancer patient, my ability to flush toilets, take a shower, and clean my home is vital to my health. Goettl provided me with a reasonable fee to fix this issue. I would definitely recommend their services!