Why Heat My Home with a Heat Pump?

Do you have an interest in energy efficiency, versatility, and convenience when it comes to the systems that you use in your home? If so, then using a heat pump in Tucson, AZ may be right for you. Be sure to schedule your heat pump installation, maintenance, repair, and replacement services with us, so that you can get the very best that your heat pump has to offer. Remember, no HVAC system is ever going to truly impress if it is not properly sized, installed, and serviced.

When you work with the technicians on our team, fortunately, you won’t have to worry about that. We will not only help you to better understand why a heat pump may be the right option for your home, but we will also make sure that the heat pump you decide to use is expertly sized to manage your heating and cooling demands, and that it receives top of the line services from the time of installation through to its eventual replacement.

A Heat Pump Is a Year-Round Comfort Solution

You read that right above—we said heating and cooling. The reason that a heat pump is such a great option in our climate is that it is a powerful home cooling system, with the added benefit of also being an incredibly efficient heater. The only drawback generally associated with heat pumps is that they can sometimes lose energy efficiency or be overwhelmed when faced with extreme cold. However, that is something that we simply do not really have to deal with in this part of the country.

The heat pump, in its cooling mode, will act more or less exactly the way that a central air conditioner does. That is to say that it evaporates refrigerant in the indoor evaporator coil, which allows it to absorb heat from the air in your home. Then, the heat pump transfers that refrigerant out to the outdoor unit, where it is condensed in the condenser coil. This allows it to release that heat into the air outside.

Enter: The Reversing Valve!

A component called the reversing valve is used to reverse the operation of the heat pump, flipping the operation of the coils and the flow of the refrigerant. When you need to heat your home, the refrigerant evaporates in the outdoor unit. It is then compressed before being condensed in the indoor coil.

That allows you to use its thermal energy to heat your home, and that means that don’t have to generate new heat in order to do so. This method of heat transfer is precisely what makes the heat pump such an effective heating system. While heat pumps are all-electric units, they do not rely on electric resistance to create new heat, so they are more affordable to run than, say, an electric furnace.

Do you want to take advantage of all that the heat pump has to offer? Then schedule service with the professional heat pump technicians here at Goettl Air Conditioning Tucson.

G-O-E-T-T-L it’ll keep you cool but it’s hard to spell.

Testimonials

What Our Customers Say About Us

Based on 42684 reviews

Nicole R.

11/9 - Brian came by to service our HVAC and great job, courteous, respectful. Educated us on HVAC related issues and how to remedy. Thank you for your insight and helping us to plan the next steps for maintenance!

8/18 update! We appreciate the ability of Goettl to come out ASAP which went from scheduled 9am next day to just 90 min after the call in. We have 2 AC units and the second one lasted 29 years, but it finally needed to go as of yesterday. We had Hunter this time and of course he was prompt, professional, thorough & informative.

6/2025 update: water filter installed - Max is fantastic! We needed some routine maintenance and he most certainly went above and beyond. Will ask for him again - don’t hesitate to ask for Max, or any of these professional, knowledgeable service providers!

Aaron was great. Kind, professional, thorough with work. We trust this company, and they provide quality. Appreciate their approach to service, and their respect for the clients. Recommend Goettl if you want quality work - quality isn’t cheap but it is affordable!

Angela N.

Jesus did an amazing job! Super friendly, knowledgeable and professional! I will definitely request him again.

Frank was wonderful and he allowed us the opportunity to evaluate several aspects of our current circumstances with our water heater. Frank was friendly and professional and we look forward to working with him in the future. Thank you, Frank!

Adam B.

Andrew was very knowledgeable and professional, and made us comfortable in choosing to use Goettl for our HVAC replacement. Overall, we had a great experience and would highly recommend Andrew and Goettl to anyone looking for an HVAC company.

Thom R.

Napoleon did a great job. He arrived on time, very friendly, and he did the work quickly and efficiently.
I have used Goettl for years. They are not the cheapest, but the work is always quality and the service and technicians top notch.

Maria R.

We had our tankless water heater flushed and serviced. Jacob was very thorough, explained what he was doing,, I have requested Jacob for another service we are planning soon based on his professionalism and experience.

Howard W.

Dustin was here most of the day he didn’t leave till about 2:30. He did a great job worked hard in the heat. Very personable and very helpful. Did a great job.

K L.

Nate came to inspect our HVAC systems. He did a very thorough job, then went through his findings and recommendations with us, including numerous photos he had taken. His explanations of issues were very clear, and he explained our options. His knowledgeable, professional, and friendly manner were greatly appreciated. He returned in a couple of days to help implement the repairs we decided to make, and we had a wonderful experience again. Would highly recommend Goettl and Nate!

Annet Q.

Great company. Came out, took a look for free and offered me solutions at various price points. Came back the day I could afford it and took care of me quickly and affordably, though slightly higher than the initial quote. I would have appreciated a check in, before the work got more expensive, but I believe that to be a miscommunication. Overall I’m happy and would recommend.

TATIANA

Great customer service!
Kristian was super professional, explained all steps and fixed shower facet in a short time! My call was on Saturday, and wait time was within 1-2 hours; plus, company did not charge ‘emergency’ fees as many other companies do.
Highly recommend!!

Tina S.

Frank was a great tech; friendly and knowledgeable. He answered all my questions, made sure I know what was available to me and was instrumental in helping me get all the info I needed to make decision. Very happy with his service

Mark G.

From my initial contact to completion of my issue, all of the staff I interacted with were Friendly, Professional, informative, Camren who came by on Tuesday was very clear about my situation and what it would take to resolve, great job, Jeff came out Wednesday morning Great Job, looks beautiful what a PRO. I would absolutely use Goettl again and gladly recommend them. 🇺🇸😎👍🏼 Thanks

I was so impressed I joined the maintenance program, so an additional shout out to Ryan Angle who completed my water heater service and plumbing inspection, same as the others Great Job… Thanks

Had my AC serviced yesterday, another 5⭐️ for Goettl, Brandon Moreno got everything squared away, Happy Summer 😎👍🏼🆒

Just had my winter service completed by Brandon Moreno, as always with Goettl 5⭐️ again, always courteous, friendly and professional. Happy Winter ❄️⛄️😎

Had a valve issue come up and ended up handling the situation myself, however the visit to initially assess and troubleshoot the problem with technician Ryan Angle was another quite pleasant interaction with the Goettl team. Thanks and Happy Holidays ⛄️❄️😎

Virginia M.

George did a great job finding the problem with my a/c not kicking in was able to fix it and get it working again quickly. George was professional and friendly making it a pleasant experience. Thank you George.

JOHN C.

Service was extremely professional and pleasurable.Went over everything with us and showed us all parts that needed to be changed. We only use Goettl for all our needs

Sonny O.

I had a great experience with Goettle A/C and Plumbing services. The technician Abdiel Chavez was extremely helpful and knowledgeable about servicing my unit and was instrumental with assisting me and providing me with all of the information I needed to make my final decision on moving forward with purchasing a new unit. I will be recommending Goettl to all of my friends and family. Keep up thr great work! I just had my A/C installation completed by Manuel and Joe and I am extremely satisfied with the quality and service of the work performed. The technicians were very professional and helpful the entire time. Huge kudos to them and the entire Goettl company for outstanding service!! Will definitely be recommending their services to all of my family and friends. Great job guys I am extremely satisfied. To end the new A/C installation process, Mike Lozano came to perform the quality inspection and Mike was extremely professional and helpful with answering my questions regarding the Goettl App and follow-up maintenance actions. I am very pleased with the quality of the service I received throughout the entire process. Keep up the great work! Update 12/27/24, I had a leak with my outside sprinkler system and Technicians Doug and Aiden were dispatched to troubleshoot the issue. I was extremely impressed by how professional and helpful both Doug and Aiden were with the entire process in solving the problem. They walked me through the repair steps and assisted with providing me with payment options and the entire repair was smooth and streamlined and only took a couple hours. Huge kudos to both Doug and Aiden for all of their hard work, it is greatly appreciated and I will be recommending Goettl to all of my friends and family who may be in need of any plumbing or A/C repair needs in the future. Great job guys, keep up the great work! I just had the pleasure of having technician Blake come by and perform a routine maintenance inspection on my A/C unit and he was extremely helpful and knowledgeable and very courteous. He provided me with vital information on the upkeep of my unit and also options for sustainability to keep it running in tip-top shape! I definitely recommend Goettl to everyone who is in the market for anything HVAC related! Keep up the great work Blake!

J R.

11/25
Lupe was friendly, respectful, and really interested in what I had to say. He worked efficiently and told us of problems when they arose. Really glad he came!

1/2025
Dusty was an absolute pleasure to work with. He was friendly, knowledgeable, and committed to doing the job right. He was training a new tech and even with that added responsibility, his attention to detail was impeccable. I cant believe how great this company is to do business with. Hopefully we get Dusty again next time! Thank you!!

2024 John was absolutely amazing. From introducing the company and its history to walking through every unit. He was friendly and warm and extremely honest. I wish he could be my technician on everything in my house. Thank you John!!

Chris J.

Lupe came and did our seasonal rejuvenation for the a/c. He was courteous and professional and explained everything in a way I could understand! It's always a pleasure working with Goettl because they hire people like Lupe.

Diana S.

Davey came out to check furnace. It is over 60 years old and needs replacing. We discussed options. Very reasonable. Signed up for Sadie lan, which saved me money. Highly recommend Goettl. Very nice and helpful. Quick responses to inquiries and questions.

John L.

Alex came to drain/clean the tankless water heater and check for any plumbing leaks. He was friendly and knowledgeable. We were very pleased with his work.

K K.

Stanley Heath is an asset to Goettl! He came to do a routine plumbing maintenance service. He was full of knowledge and experience and one of the most personable employees of Goettl that I have come across. I have had my A/C installed with Goettl and I also have the Sadie maintenance plan, which includes the free plumbing maintenance too. I hope Goettl values Stanley, he is worth every $ they pay him and much more.

K S.

Kalif Silva-Giersdorf is an amazing and seasoned technician . He has tremendous ability to repair the equipment and is filled with great knowledge when it comes to the equipment. Goettl has a gem in him. Hope they keep him for many more years.

Paul T.

We've used Goettl for a couple years now. They installed our new AC system about 3 years ago, everything is running perfectly. We also use them for twice a year checkups, once in the spring for cooling and once in the fall for heating. Always ontime and very professional and thorough. I highly recommend their services.

Robert F.

Davey was awesome. Polite, knowledgable and friendly and he helped us preserve the integrity of our system. Highly recommend Goettl. I also signed up for the 2 yr maintence plan which is a "no brainer" given the fact that it covers the cost of this visit AND 3 more visits per year... They know how to keep satisfied customer for sure!!

Frank F.

Jacob Colvin is the reason we will keep calling Goettl. Excellent customer service and noticed a different, unrelated issue, and investigated that unprompted. Super friendly, super professional.

Debra L.

Mohamed Phallah is an excellent technician! On time, respectful, and his work was thorough, cutting no corners and explained the project from start to finish. Very happy customer. Oh, the rest of the crew were great too 😉. I had old attic insulation upgraded and brought to code.

Deb P.

I had my furnace and a/c checked today by Geottl. So glad I did! With this service Geottl also looks at the vents in your home. My vents were filthy. My furnace wasn’t functioning at top efficiency. The reason was the vents. The accumulated dust gets pulled through the system leaving dirt in my heating coil. Lupe showed me the photos of vents and heat coil, explained the issues and remedies. I scheduled a cleaning of vents. Lupe also helped with financing. I recommend Geottl. Great service and friendly service people. I will definitely stay with Geottl.

John H.

Service was great, thorough, and friendly. Was confident that the assessment was accurate and the condition of my AC unit is adequate for the time being.

K R.

Jef is a great technician! He explains things thoroughly and if repairs are needed he always offers different options so I can make an informed decision. He's very nice, kind and friendly, as well as very professional, knowledgeable and efficient! ! I really appreciate Jef and Goettl. Thank you!

Geovina G.

Andrew Gonzalez was very helpful and professional. He was very polite and respectful. He explained everything that was going to be done and how the process worked. I would absolutely recommend him to friends and family, and have him return for any other service calls.

Laura B.

Mason performed my annual plumbing inspection and I was overly satisfied with his thoroughness and exceptional regard to connect with the customer which left me with a positive impression of him and the company he represents

Mark J.

I had a water heater leak and it was too old of a unit to repair (20+ years old). Booking an appointment with Goettl was easy, and Rudy and Isaiah were able to show up the next day and replace it quickly. They also uncovered some lingering issues from a previous renovation and got them sorted so things run smoother in the future. They also referred me to a restoration specialist for the water damage. Overall, I was very impressed with the professionalism of everyone I interacted with. Many thanks!

Sherri H.

John Nedza was the technician that came to my house to replace my toilet and fix a drain relief valve on the hot water heater. He was professional, efficient and cleaned up. I’m very pleased!

Sylvia F.

This company Goettl Plumbing really jumped right away to the point where everything got done so fast, I am happy and the guys were very polite ☺️

Marilyn R.

Richard W. was a 10 all around. Please send ONLY Richard for any of my plumbing issues. Very humble, professional, neat, and extremely knowledgeable in his profession. A great asset for your company. Need more 'Richards"" on your staff.

Nicholas W.

Great service from Jonathan Buhidar. He explained all of the maintenance work and the recommendations for additional work on the home heating system. Excellent experience! I appreciate it.

JP G.

Goettl exceeded my expectations when it came time to replace a water heated whose tank had failed. They we able to mobilize in time to diagnose, offer solutions, and fix the problem quickly. During the whole process they made me feel valued as a customer. The plumber Andrew who came out was excellent and friendly. Will not hesitate to call them out again.

Patty L.

I recently had maintenance service by Franklyn with Goettl A/C and Plumbing. He was wonderful! Checked everything and kept me informed each step . Very thorough and professional. Just a really great personality too! I definitely recommend Franklyn and Goettl!!

George V.

Nov 05 2025: Seasonal maintanence checkup and this go around I got Adam. Not one bit less experienced. I was given heads up of his arrive. He came, performed his maintenence inside and out and at the end provide his assessment alone with photos. Goettl techs don't come in and leave in 15 minutes, they are through in what they do. Great job Adam.
Nov 22 2024: Seasonal maintanence check and I once again was fortunate to get Jacobi again. He is a well thorough service tech. Everything went smooth and he explained what he saw and did. A+++++
Mar 25 2024: My service tech's name is Jacobi. He is a very knowledable individual. He mentioned he does maintenance and installation. I was due a routine maintenance but for this call my furance wasn't turning on. He diagnosed and explained it was the blower. Very pleased with his work.
Aug 27 2020: Jeremy did a great job.Called when he was heading over. Cleaned out the dripping pan and cleaned out the drain pipe. Wore his mask while he was inside my house.
Great, fast service even on July 4 2018. Tony was my service tech. He diagnosed and got me up and running ASAP.

Barbie C.

Since Google review only allows one review per business. I’m Writing this review for Shane Smith and for Zach Carlisle, two different individuals that did two entirely different jobs. Both of them deserve a five star review.

I highly recommend Goettl Air Conditioning and Plumbing! Shane Smith, their plumbing service technician, provided outstanding service when we needed a new water heater. He arrived promptly, explained all options clearly, and guided us through the process with professionalism and friendliness. Shane's knowledge and patience made our decision-making easy. We're grateful for his help and impressed by Goettl’s efficient, customer-focused approach. Five stars for Shane and Goettl.

Zach Carlisle from Goettl Air Conditioning & Plumbing did an incredible job installing our new water heater. His exceptional professionalism, courtesy, and expertise made the entire process seamless. Zach kept us well-informed, worked efficiently, and left our home spotless. He even took the time to educate us on water shut-off procedures. Zach truly embodies the values of excellent customer service and craftsmanship. Kudos to Goettl for having such a talented and dedicated installer!

Jeff R.

Mark Espinosa was very professional. Very satisfied with Marks work and any questions I had he had an answer for and the products name. This is the first time using goettl and I’m quite satisfied.

Taylor E.

Jeremy was very professional, he helped me break down exactly what was wrong with my unit in a way I could understand completely! Very friendly and over all a great help ! 10/10 would recommend him to everyone!

Ana A.

Jesus Gloria, Had a good experience very friendly and he took the time to explain everything I needed to know, in Spanish. He make sure I got all my questions answered.

carlos H.

Alex was a true professional. Went to extra mile to pursue fixing my high pressure water problem. Examined several home options to i install my pressure reduction valve and crawled under my home to fix the problem. Kudos to a great plumber technician !!

Diane B.

Jaime came to our home for what we thought was a leak in our attic. He was so friendly and professional! He thoroughly checked over everything and it turned out to be a glitch in the leak monitor thankfully.
I'm very impressed with Goetel ! We just started using them and so far so good!
Oh, and he even brought a Sadie dog toy for my pups! 😁

Martin P.

Update 11/06:
Stacy arrived today. He was super knowledgeable and interested in answering our questions (which were abundant). Very friendly and not in any hurry to leave. He took his time to explain what he was doing. He pointed out a dangerous situation with our surge protectors. We had fried wires! We ended up having them replaced right on the spot. We were so impressed with him that we will be requesting him next time we're due for our routine check up. Thank you,
Stacy!

James Jacobson was outstanding with his knowledge and took his time explaining every detail.
Julian and Devin arrived to do the Water Jetting and they were outstanding! I was impressed and I Highly Recommend them.

Christopher C.

Amanda performed a routine maintenance check on my heater, in preparation for the winter. She was thorough and walked me through her plan every step of the way. She completed a few items I approved, to make sure my unit continues to run smoothly. Goettl continues to offer me great service by sending qualified and expert technicians to my home. Thank you, Amanda and Goettl!

Nicole D.

I just want to give 10 stars for Napoleon H. He was great, polite and answered all questions I had regarding the vanity in my bathroom he installed, even tho it was a pain to pull out the old vanity lol. A+++ for this company I highly recommend this company!

Carol C.

It’s getting cooler and cooler now; pretty soon it’ll be time to turn on the heater in the house. We scheduled an appointment with Goettl for a checkup of our heating system just to be confident after a long hot summer of running the AC all the time. Goettl’s technician, Parker, arrived right on time. He did a very thorough inspection and reported his findings and suggestions to us before leaving.

Cold nights are coming. It’a nice to know the status of the heating system before cranking up the heat. Thanks Goettl!

Michael R.

Julian installed a water filtration system under the kitchen sink. He was very detailed in explaining the product and the installation process. He completed the job in a timely manner and cleaned up the area. He is an excellent representative for Goettl!

Rosario S.

Brandon from Goettl stopped by today to do maintenance on our air conditioning unit. He got to our house on time and did what he was supposed to do. He showed me photos of all the things he did. He said our AC unit was running well and he made some suggestions as well to prevent mold in our attic. He was very courteous and he was also very kind to our 13 year old dog Ginger. Thank you so much for everything Brandon.

Michael C.

Rodney was exceptionally punctual, exceptionally personable and exceptionally professional. He knew exactly what to do and performed with utmost expertise. His thorough service to our HVAC system leaves me feeling confident that our AC and heating, are in excellent care and condition. I hope in the future we can have Rodney out to service our HVAC system again.

Tina P.

Emmanuel was very thorough. Found needed item for repair, applied our discounts as a Sadie member. Confidence in the company as their employees are well trained, professional, courteous.

Gregory S.

Good morning, I had a heating system cleaning and maintenance service by your Tech Pablo Alejo. He was very professional and personable from the moment he introduced himself to the out brief he gave me when he was finished. Showed me pictures of what he worked on and explained the work he performed. Pablo is a credit to your organization!

Thank you,

Greg Sanches

Gregory S.

Graciela L.

I am very satisfied with the service done by Edgar Loredo. He was very professional and knowledgeable. He explained in detail what can cause damage to the a/c unit if not taken care of properly.

LISA G.

Blake provided exceptional service! He explained everything he was doing and answered all of my questions. I look forward to him continuing to service all of our units.

Miguel R.

Rudy was great, very informative, explained pros and cons all my options. Explained to me what we was doing and why. He made me feel like I was in good hands and more comfortable with the service

Steven H.

Gilbert did our biannual HVAC inspection this week and installed our SmartAC units downstairs. He was very courteous and efficient. This was part of our Sadie protection plan and done at no cost.

Dolores B.

Dago was excellent & was very thorough. He took the time to explain everything they were looking at & what will need to be done. This entire procedure has been going on for a while & I needed his expertise & patience. I would recommend him & Goettl for their services. Thank you.

Robert J.

They did a real good job on replacing the HVAC unit on roof. Carlos and Jose were friendly and easy to work with. Armando helped to get me a good deal on the new unit.

Aleida G.

Frank Soto showed us excellent customer service. We had some laughs, he showed us different options of water softners and gave us some education on the type of hardware our water heater needs. We are excited about our new water softner. Thank you Frank and Goettl team!

Sharon N.

Hunter came out for our initial system check. He was exceptionally knowledgeable and educated us on what our prior contracted company did really poorly that would ultimately cut the life of our AC unit short. While there are several things that would be nice to upgrade, Hunter focused on the important things we are doing now and gave us bigger projects to consider into the future.

Ross N.

Deano Valdez came in got me a quote and scheduled me the same day, very knowledgeable and loves being apart of the company. Had Nick and Ricky come in and install the system they were fast and efficient great job guys. Thank you to all three of the gentlemen for being so awesome at their jobs and getting it done. Goettl is Lucky to have you!
Glad to be a proud family member of Goettl

Rae-Rae L.

5 stars the guy could not have been any more friendly.Explanatory by all means was excellent and a lot of help throughout the whole ordeal.Thanks again christian.

Silas E.

Kaelen was great! Super professional and on time. He took the time to explain everything to us and how to ensure to keep our disposer running smoothly.

Miles J.

Robert Burrer did an excellent job. He was very thoughrogh. He explained what he found & recommended in terms easy to understand, providing clear pictures. & explanations. I would say he was the best plumber I have ever had the pleasure of working with!

Tye G.

It has been a busy week with Goettl plumbing and AC services!!! Technician Johnathan Johnson came to look at my AC and Heating. Johnathan was very professional and gave me some great advice about maintaining my AC. He was great with my furr baby!!!!

Bat T.

Brent Sloan with Goettl Plumbing was able to drain my hydronic HVAC system and cleaned a bunch of sediment from my shower head to get both my heating and shower working well.

Nick N.

Chris is a great technician. He performed our yearly heating check and balanced our HVAC system to perfection. He also balanced our new air purification system. We highly recommend Chris and Goettl for all of your HVAC and plumbing needs! 5 stars!

Ray B.

A water heater maintenance appointment was scheduled; service technician Alek DeLaRosa arrived the next day as promised and did an exemplary job resolving the issues at hand. Particularly noted were his professional behavior, technical expertise, and communication skills. Also, kudos to the schedulers handling the telephone request for service.

Karla M.

Goettl has been amazing w/prices and top-notch work. The service technicians have been nothing but great. We had Mike H install a whole new water heater, pressure valve regulator, and new washer hoses. Initially, the visit was for a free full house plumbing check that comes free w/our membership, and we suspected our water heater was having issues so it was helpful to have Mike come out and check. He checked our water heater last, and, unfortunately, our suspicions were correct. Our water heater needed to be replaced b/c it was old. Mike explained to us the issues it was experiencing, and the too high pressure level our water was at. He made it clear the urgency needed in replacing the water heater and lowering the water pressure level, but he never made us feel pressured to make any decisions right then and there w/him, which we appreciated. However, we still decided in the moment to move forward w/Mike at Goettl b/c we had such a great experience w/Goettl HVAC during the summer, so we trusted him and his recommendations. Thankfully, Mike was able to tackle the biggest problem that same day and at that moment — the water pressure level. He made us feel like a priority and that our peace of mind, finances, and home mattered. We were able to get in just a couple of business days later for the whole water heater revamp. Day of water heater installation, Mike showed up on time, early, and completed the work in just a few hours. It was impressive. He left the work area clean, debris free, and his final work looks amazing. Mike was personable, professional, and made us feel like he genuinely cared about our home. 10/10 would recommend Mike H from Goettl. 10/10 would recommend Goettl in general — great company, knowledgeable service technicians, affordable prices, and amazing work.

Julio D.

Daniel Ramirez was extremely knowledgeable and did an excellent job thoroughly identifying and assessing the plumbing issues I’m facing after a recent foundation elevation. He explained everything clearly and took the time to ensure no detail was overlooked. I truly appreciated his professionalism and expertise. Highly recommended!

Sandra Farris E.

Gustavo was a wonderful technician. The window was 1pm - 5pm and he was thoughtful enough to contact me to tell me he would be arriving closer to 4pm in order for me to be able to run my errands and make calls,etc. He is the 1st tech ever to be so considerate.He explained what year the inside unit was and the year of the outside unit being 10 years old and that the compressor needed to be replaced and the approximate cost. He was very polite and a hard worker. I would recommend him to any friends All of their tech have been very good,but he was the best so far.

Greg N.

Alberto did a tremendous job. He was very knowledgeable and answered all our questions. There was no high pressure upgrading just options. If we said no that was fine. I would highly recommend Goettl for any HVAC needs and ask for Alberto.

Iveth C.

After a few hiccups with scheduling things went very smoothly. Pablo took the time to listen to what I needed and the urgency of it all. He took care of the situation and got what he needed to get me back on the schedule immediately. Thank you Pablo for understanding the urgency 🙏🏽
Addendum: Furnace inspection on hold until vents can be don; but new Furnace/AC coming in soon.

Round two: Plumbing with Skip Yonker!!
Thank you Skip for making the whole process more understandable! Very informative and got right to work!! He explained and confirmed what Pablo had pointed out originally. New Water heater coming soon.

Round three: Furnace/AC in!!! Thank You Marco and Rafael for coming in extra early to get started! Had work today but they stayed and got everything installed. I honestly felt very comfortable leaving them here to get the job done!

I have recommended you to two friends already!! They will be calling you soon ☺️

Round four: New water heater pending. To be completed Friday!! Super excited!!

Rick

My service tech Jaime was very personable and very detail oriented. He was extremely knowledgeable concerning my system and the issues that were preventing it from operating at peak proficiency

John C.

Frank P. is awesome! He took the time to listen to our concerns and find meaningful solutions. He even took the time to interact with our crazy kiddos. Awesome customer service. Great service as always. Highly recommend.

Matarraz M.

Francesco was great, excellent service and will request him again. He was very professional and even took extra time to look at a few extra concerns I had and gave me personal recommendations. Incredibly friendly and professional. He was great.

HHH H.

John was great. Service was timely, priced fairly and John was thoughtful and through. Thank you so much !! Updated. The team lead by Nick throughly inspect my primary and secondary plumbing lines and determined I was a good candidate for a poxyliner. I am thrilled with the service and follow up. As my lines were not damaged but were showing signs of debris this was a good move saving me thousands in the future. I am very grateful for Geottls service and team members. I am extremely happy. Thank you for all you do

Joe Ray R.

Amanda Nations is absolutely amazing
She showed up even late in the evening completely focused and energized. Completely knowledgeable and able to provide complete assessments of my system. I want her back every single visit now 🙏🙏🙏.
I highly recommend the Sadie watchdog program!!! 👍👍👍

Margaret G.

Daniel R diagnosed my issues with the gas line to the stove. He is friendly, professional and will be back early tomorrow with the necessary parts. He put me at ease and gave me confidence in his ability to address and fix my problem. You have a good one.

Linda B.

Goettl is the best plumbing company I have used in Reno. Always professional, knowledgeable, honest, reliable and prompt. They do not give you the run around like other companies. Geo is an excellent technician.

A V.

A big shoutout to Stephen Jackson, our HVAC tech, who finally figured out what’s been wrong with our system for the past 5 years! We’ve had multiple people look at it and no one could pinpoint the issue, until Stephen! Our airflow actually works now and the house feels completely different. He really knows his stuff and was super easy to work with. Highly recommend him if you’re having issues!

Carol F.

Joshua from GOETTL fixed my heating and air conditioning system today. I spent several days without either, and dreading the approaching hot weather. Joshua was able to discover the issue within a very short time, and repaired it. Courteous, efficient, and job well done. Excellent work, and look forward to continuing having GOETTL take care of the heat/air system!!!

Alexandria R.

Absolutely amazing. Wait time minimal, professional and service was fast in its entirety. Josh was fantastic, fixed our issue quickly and we had heat by the time he left. 100% recommend.

Alexandria R.

Absolutely amazing. Wait time minimal, professional and service was fast in its entirety. Josh was fantastic, fixed our issue quickly and we had heat by the time he left. 100% recommend.

Dick L.

Very impressed with Chris Vanwinkle. Arrived as scheduled, repaired the toilet quickly, took all the time needed to show us what went wrong and what he did to repair.

Geri M.

We were having issues with our furnace not igniting and having the heat remain running. We contacted Goettl Air Conditioning and Plumbing for their service. Pablo, their technician, came to the house and ran several diagnostic tests to determine what was going on. He was persistent in finding out what was wrong and why the furnace would not stay running to give us heat. He made several trips to the house to continue to work on the furnace and solved the issue. Not only did he discover the gas valve was the problem, the new one installed was faulty as well. Goetll Air Conditioning has been exceptionally great to work with. Their staff and dispatch members worked with us to get out to the house each time in less than 24 hours and always kept us posted through texts and call backs, even on the weekends. We are very happy we chose Goettl Plumbing and Air Conditioning. They treated us like family! Very appreciative of their expertise and workmanship,

Kristine W.

Davey is great at explaining everything I need to know about my hearing and a/c system! He is very knowledgeable and has great customer service! The telephone representative was also very kind and helpful in accommodating my scheduling request. Thanks Goettl!

Debbie W.

Ashton was superb! He ordered the correct motor for my heat pump on Wednesday and had it installed in just 10 minutes Friday morning. He’s bright, friendly, and confident — truly a pleasure to work with. This young man is going places!

Eric W.

Technician Edgar arrived and instantly communication was very easy. I felt he was working with me and not for me. When an unexpected problem occurred, he was able to adjust the solution to specifically resolve my problem. Absolutely delighted with Edgar and Goettle.

Jeanie M.

I was so pleased with the service I received today from Jeran Cooke with Goettl. He repaired a leak under my bathroom sink and basically rebuilt my water heater due to calcium buildup. He even installed new shut off valves, since the old ones weren't working properly. He was not only a hard worker, but was very polite and respectful. He patiently answered all my questions and showed me the work he had done. Thank you Jeran and Goettl!

Debbie K.

I have always been very happy with the services I have received from Goettl! They are professional and know what they are doing. They are pleasant and answer any questions I may have.

roselis G.

Gustavo y Steven estuvieron en mi casa y hicieron un buen trabajo , son personas muy buenas y puntuales . Son fantásticos y hacen un buen trabajo . Muy buena experiencia con ellos

SJ H.

Amanda Nations did a wonderful job, as a Senior it’s a pleasure to deal with such a professional team! We are very pleased … Big Thanks Amanda - Great Job

Oludare F.

Cobi did a Great job and was very knowledgeable. He was able to troubleshoot my new Ecobee thermostat within minutes of getting onsite, verified the status of the unit and fixed the connection issue. We also found some other pertinent issue with the coils of the inside unit prompting setting up for the preventive maintenance of the unit.

Bill C.

The service tech, Alec, arrived right on time. He was professional and curious. My service was preventive maintenance on plumbing. He also unclogged a bathroom sink at no cost to me.

Logan H.

We had Geo come out on a Saturday in the afternoon so to a water heater issue. He showed up in good time and was able to identify the problem. He gave us a couple of different options to fix or replace the unit with no pressure on us. We decided to get a new water heater installed and he was able to do it the same day. Geo made sure we had all the information we needed and answered all of our questions. After the installation was complete he made sure to show us all of the setting and explain everything that he setup. Geo did a phenomenal job! Thank you Geo!

Judy L.

David arrived on time. He was polite and started to work. The problem we had was quickly solved. The installers didn't plug the unit in. Hr also solv ed some schedule problems with our thermostat. A good guy

Andrew T.

The technician, Geo, was knowledgeable, clearly explaining the compounding issues. He worked efficiently and went above and beyond not just on one occasion but was always helpful and willing to put in extra work. Communication was good and Geo and Ricky were easy to get ahold of. These guys went out of their way to take care of every issue. Very pleased with the service on a nasty job but was most impressed by the employees.

Jerry M.

Amazing professional service. Daniel was extremely knowledgeable. He proceeded to share all his knowledge and was completely transparent when it came to his service.

Jeff G.

Our repair guy Jeff was great. Jeff repaired a water valve and outdoor water spigot/handle in our backyard. He also took the time to show us where our main water shutoff valves were located and labeled them for us ( We just moved in.)

Cody H.

Excellent, honest, thorough, and caring service. I will never call anyone else again. Mike specifically was attentive and knowledgeable, as was Ricky. So grateful for their help.

Janine Damaris P.

Jason came out to do my scheduled Heating check. He was friendly and thorough however there must have been a miscommunication and he did an AC check instead. Another appt was scheduled.

Nancy H.

We were very pleased with Dusty Pond when he examined our two HVAC systems. He was very professional and explained everything he was doing to us. We have been using Goettl for 16 years.

Mary Germaine B.

Goettl came out for my Fall check up. Rodney was amazing, early which was great! Knowledgeable, and very nice. I would recommend the quality of Goettl any day

PJ T.

This young gentleman was not only professional and courteous but timely and a delight. Regards to the amazing and professional team that is part of my Family. Say hi to Tanner

Dan H.

Extremely pleased with Geo and his efforts to get us a new water heater as quickly as possible. Honest and caring. Realizing we didn't have hot water, he squeezed us into an already busy schedule. Goettl should be proud to have him on board.

Jennifer S.

Josh was an excellent technician and just did his work thoroughly without a speck of dust or dirt. I really appreciate him, and highly recommend Goettl's service plan to keep your HVAC system operating at its peak performance year round.

John B.

Devin Clay was very knowledgeable and ver y personable. A great asset to your team and we recommend Goettl all the time when ppl want plumbing or HVAC services-

Daniel W.

I have been very pleased with their service. Technicians are very professional and confident Joey Martin, worked on my bathroom and did a wonderful job.

Oscar D.

Michael Gardner from Goettl was fantastic! He was professional and did a great job. He educated us on what he did and provided feedback on his next recommendations to perform on our HVAC system. Would highly recommend Goettl for your AC and Plumbing help!

Davidson D.

I requested a plumbing drain inspection from Goettl. Service rep arrived introduced him self and went quickly to work. He was courteous and polite. He proceeded to inspect my plumbing and Drains. Shortly after he visited my hot water room he requested be to accompany him to observe there was a stream of water coming out of thr drain pan. He reviewed with me some of the items associated with my current installation that might be best updated and replaced. He gave me an estimate and we should. Hands and he proceeded to remove and replace my hot water heater. The job was completed and tested tan a timely manner and he left the area in a clean and organized manner. If you need plumbing I recommend Tim at Goettle

Edie G.

Saul came out to do my winter ac/furnace service. He did a great and thorough job. The last tech Goettl sent didnt even enter my house or do anything close to what Saul did. Thanks again, Saul!

Ann E.

Johnathan was very professional and courteous. Did a fantastic job setting everything up for the first time. Really appreciated his time. Highly recommend him.

Barry T.

Ian Palacios came out yesterday to service and inspect our A/C system and he did an outstanding job. He also changed out the air filters. We really appreciate the fact that he was on time and let us know when he was on the way. This is why we chose Goettl for our heating and air conditioning needs.

Jim V.

Used Goettl for a second estimate on duct cleaning. While not "cheap" if was $200 less than my usual provider! Booked it easily and Eric and Tim were excellent. Took great care of my property, were efficient, polite and effective. Showed me before and after photos of my system. Very satisfied.

Chesca T.

Geottle Air Conditioning Plumbing is fantastic! Tech Geo arrived promptly, diagnosed the issue quickly, and fixed it perfectly. He was professional, knowledgeable, and courteous throughout the entire visit. I highly recommend Geottle Air Conditioning Plumbing — and definitely ask for Geo!

Jennifer Lynn K.

Kristian is amazing very professional, went the extra mile to make sure we understood everything that he he was suggesting for our home!! Highly recommend this tech to anybody and everybody. This company is far the best I’ve ever had feel very comfortable very knowledgeable.

Suzie M.

Kristian amazing, very professional, went the extra mile to make sure we understood everything that he was suggesting for my home!!! Asked if there was anything else that we needed not a pushy sales person whatsoever!!! Very knowledgeable!!

Martha Wells J.

Kevin M. was very courteous and knowledgeable. He made sure that all of the services were complete. He went above and beyond to make sure my unit was at peak functioning levels!

Lynne Hambrecht B.

We ordered a new refrigerator from Lowe’s. When they delivered it, they said they could not install the water line. We were not familiar with plumbers so we asked our neighbor who did the plumbing in his new shower. He said Goettl and he was very happy with the results. I called them they sent out a wonderful servicemen, Gerardo Gonzalez. The builders had used 3/8” pipes and Lowe’s seemed to only have 1/4” connectors. Gerardo solved our problem and we had to get Lowe’s out again the next day to finish the install. We highly recommend Goettl and appreciate the caliber of their staff!

Jon B.

This is how a service/install company should work. Price was exactly as quoted and was very fair, comparing to multiple others. They never tried to add on extras like all the others did. Installation day was when they said it would be. They scheduled the building permit, attended the inspection, and it was on time. Best for last, the system works perfectly and is super quiet Why can't more companies do business like this.

Catie P.

We have been Sadi club members for years. The service is excellent from the customer service representatives that answer the phone to the individual technicians that come out to your home. Two years ago we replaced our AC unit and went with a Goettl installation after years of having them maintain our older unit.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.

Lauren B.

Called with a broken pipe under house. Napoleon came out quickly and got the repair done super fast. Such a kind person and was very reassuring when I was freaking out. Such a great company!

Mindy Sue L.

We bought our unit with them three years ago, and since have received great service. Christian was out today for a maintenance check and he reminds us why we stay SADI members. Great deal.

Karen K.

I had a great experience with Goettle . Jordon did a wonderful job in diagnosing issues with my air conditioner. He was very knowledgeable , so helpful, and very professional. On the return appointment , Jeremy did a great job as well. He listened to my concerns and finished what needed to be done. He was very professional. Thank you both!

Dustin S.

Highly recommend Goettl. We’ve been using them for years, they come through for us everytime. Just had Mike H. out to diagnose some plumbing noises coming from the bathroom and he fixed it in 30 min.

Debalene E.

Great service techs. Full disclosure repairs. I’m a Sadie plan member and have a lifetime warranty on my air conditioner through them. I’ve been very happy with GOETTL.

Barbara K.

Griffin Cottrell did the yearly check of my air conditioning unit. He seemed knowledgeable, thorough and persistent. When he found the unit was functioning at 35%, he continued to search for the reason why. He replaced the capacitor and cleaned the coils which improved the function. I would highly recommend Griffin, as well as Goettl for your air conditioning needs.

Danice B.

Preston Walker was an exceptional technician. He explained everything. He was respectful and courteous. He is a great representative for your company.

Diane W.

Nick Mayhew and Jan came to our house to repair our pipes. They did an amazing job! They were knowledgeable and professional. I would highly recommend Goettl !

Mysti Y. Hunsaker A.

Russ came out to or home today to do a rejuvenation on our 2 ac systems. He did a thorough job and explained what needed to get done and what should get done. Thank you Russ.

Adam M.

Just had Preston Walker our technician come by for our complementary check up on our A/C unit. He was incredibly insightful and respectful of our home and yard. Even shared each step of what he was do

Becky B.

We called on a Saturday and thankfully Christian Acosta was the one on call to help us out. He was knowledgeable, kind, super patient with our very curious child, and did absolutely everything in his power to get our AC back on. Unfortunately the blower motor was toast. He got us set up with a window unit for the time being and. Fast forward to today, Wednesday, and Christian and Ian came to install a new blower motor for us. Both gentleman were wonderful! They kept us informed of the process and what to expect as they replaced the parts. Our house is already cooling back down and I have Christian and Ian to thank for that! They did inform us of a military discount, which was very helpful, and they insured the entire process was as streamlined as it could be. If we ever need assistance in the future, I will be calling and asking for Christian and Ian because I know they will ensure that our HVAC system has been treated with the highest quality of service. They also brought our son an adorable plushie of Sadie, the Goettle mascot, and a flashlight. Its comforting to know that when Christian and Ian are on the job, you'll be taken care of as if they were working on their own homes.

Shirley T.

I had a plumbing issue that was addressed within 2 hours by an extremely knowledgeable master plumber that explained every step of the repair. His expertise and kind communication were reassuring.

Kellie V.

Hugo Castro came on Sunday afternoon and fixed my A/C. He couldn't have been more polite and prompt and professional.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.

Sis B.

James did a wonderful job explaining and letting me watch as he diagnosed why the master shower was taking so long to heat up and also flush our tankless water heater. Very polite, thorough, & honest!

Kathy Calahan L.

Thank you Jerry for two plumbing jobs well done. Jerry cleaned out pipes from bathroom sink which were draining slowly. Jerry showed before and after pictures from his camera and what a big difference. Sink draining much better now.
Jerry also noticed our water pressure was low after flushing toilet then trying to wash hands in bathroom sink which were so he suggested a new pressure regulator as we have had a new better water conditioning system installed. We now have the best water pressure even when using a shower and kitchen sink faucet at the same time. Also Jerry is a master plumber and we appreciate his knowledge and experience. Will definitely call Goettl again when a plumber is needed.

Ralph & Kathy Lesmeister

Tony M.

I had Chris come out for a plumbing checkup, and he was great. Very educational, as he explained the pros and cons of my plumbing system. He explained what I needed, and what to look for in the future. Very easy to talk to, and was a real pleasure to work with… great guy

Barbara W.

2SEP2025- (HVAC) Edgar was professional, knowledgeable, and compassionate. Great guidance provided and was able to advise me in a way I could understand.

Diann M.

I received excellent service from
Darean Guerra today. He arrived on time and took the time to explain what he was going to do. He was very knowledgeable which helped me trust what he was doing. He left his work area clean. I am very pleased with his work.

Teri H.

Dan, the service Tech that was sent out was on time (actually called to see if I was home to come a little early) was very polite, professional, and knowledgeable. He did a great job and even wore booties over his shoes while in my home. First class service! Thank you!

Chris C.

Company sent us Stanley to help with a water line for our refrigerator. Had several problems but Stanley was very knowledgeable and informed us of all decisions and you could tell he just lived his job. It was a pricey fix and I respected Stanley more for being situationally aware that my wife and I needed to talk in private. He informed us, gave space and time to decide, and ultimately helped us out with the repairs. Others in management were very helpful too. Overall great experience

Allix M.

5 star service from Edgar who had to come do a second inspection after the home warranty company did not properly calibrate the unit. He was able to get the unit running smoother and provide great documentation for when I need to call the warranty company.

Heather Campbell S.

Andrew was on time, determined the flange needed to be replaced, gave us the quote and scope of work, and made the repairs. He explained how the placement was off, and that it appeared to have been like that since construction (21 years ago when we built).
Now we have a new flange, installed correctly, and ready for the new toilet!

Carrie Ann O.

Had an issue after a recent servicing and called for help. I don't know who the woman was that I spoke with in the phone but she was empathetic and very kind. She did what she could to make sure someone could come out same day and was able to find someone even though it was Labor Day weekend! Damian, who was a delight, showed up and fixed everything straight away! Thank you ❤️

Vago K.

Just had Russ come out today to look at my unit, he showed me pictures of the stuff that I might need to replace/fix was very professional very understanding and overall a big help

Dianna Rodriguez B.

service tech, Judd Navarro did a great job today servicing my water heater & increasing the water pressure to my home, which we really needed . He was informative, professional ,& polite. 👍🏽Judd.

Don F.

We were having a humidity problem that was creating mold around the vent plates. The IAQ team of John and James vacuumed and cleaned the ducts and covers with anti microbial solution resolving problem

Amy L.

Davey came out to our house due to an AC issue - he was polite, friendly, and walked us through all our options. He got us scheduled quickly. Highly recommend!

Caren Berry M.

I had my water heater flushed and my anode rod replaced. They were very friendly and knowledgeable . There were a couple hiccups but I trust this company and they fixed the situation!

Michelle N.

I found that my water heater was having serious issues and the technician Justin was awesome and very personable. He explained everything and answered all questions.
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!

Mike W.

Nick, is the technician that was assigned to my house to check out my A/C. Nick was very thorough. He explained to me what he was doing and why. Nick showed me all the things he looked at on my A/C system. He explained to me why I might need a surge protector on the unit. I told him I would talk with my wife and explain it to her. Nick is a wonderful person to have working for your company. Thanks for sending Nick.

June J.

What a wonderful experience with your company. Each and everyone of them were on time very respectful to me and i appreciated that. They came out the same day got the job done in no time.
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.

Sincerely, June Jones

Gina H.

Goettl has been great so far!
And I would highly recommend the company and the quality technicians like Jarod.

Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.

Larry B.

The service man Colby was on time and very efficient and he seems very knowledgeable about what he was doing and he did a great job , I would definitely recommend this service from these people .

Jerry J.

Nicholas Mayhew came to our home to repair/replace the garbage disposal, unclog a kitchen sink and replace a bathtub spigot. He was assisted by Caleb. Nick gave three price quotes and options on what to repair before any work was started. He and Caleb repaired all in a matter of a little more than two hours, including a parts run. Both technicians were courteous, personable, professional and thorough. The price for all was reasonable. I highly recommend Goettl of Tucson.

Ken M.

Saul came to my house about an hour after I called in the workorder. Found the wiring problem and fixed it and left within 1 hour 30 min after arriving.

Lisa Sahd K.

Amazing service, professional, and informative! Highly recommend! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Linda S.

Edgar & Johnathan were fantastic. Professional and throughly checked our AC unit & replaced our filters. Went over in detail the inspection. Highly recommend & give a 5 Star rating.

Joyce Ann K.

Francesco Tocci did an outstanding job for us inspecting and maintaining our plumbing . He fine tuned our system to insure it was working optimally. Please convey our appreciation to him for a job exceedingly well done.

Jennifer Jones M.

Absolutely FANTASTIC service! I noticed an issue this morning, 2 Professional and GREAT technicians (Wil & Adrian) at my door same day!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!

Sy S.

Goettl Home Services,

Everyone from the Goettl sales representative Christian, Tech / Advisor Josias recommended a HVAC A/C and Heating system replacement. Technicians team Veronica and her partner.

Dena D.

My experience with Goettl was very good today. Stanley Heath was very professional and thorough during our annual plumbing check. He explained what he was doing throughout the process and also gave me some tips on keeping the water faucets in shape.

Lori M.

Always wonderful service.
Jeremy Canchola serviced our mini-split today with the usual Goettl efficiency and professionalism.
Highly recommended!

Cindy J.

Excellent experience! The plumber was professional, friendly, and super knowledgable. This is the first time I have ever used Goettl. Because of this technician and my amazing experience, I will be recommending him/Goettl to all of my real estate clients. Highly recommend.

Dave S.

Would like to commend Jacky Lin for his rehab of our HVAC. He is very knowledgeable & he provided us with outstanding advise & recommendations.
Hopefully, we will get Jack for our next service call.

The Traveling Nanny L.

They did installation on our Electric Hot Water heater. I had excellent Customer Service. The quote was competitive, Zach was personable and answered questions as did office. Satisfied w/installation

Juline Magruder R.

Francisco Tocci came out to inspect our plumbing to ensure that all is working properly and performed maintenance on our system. His friendly attitude, attention to detail, and patience in explaining all of his work and recommendations were greatly appreciated.

Jacky V.

Had a gas line in my home that needed repair. Goettl was quick to send a technician that night even though it was well past business hours. Chris came over and gave us a quote. He made sure we knew our payment options and thoroughly explained what the repair was going to be like and the steps we needed to take with the gas company. As 1st time homeowners, we were feeling pretty nervous but Chris made sure we were informed and taken care. Repair was done the next day and Chris helped us stay within budget. Thank you Goettl!

Jessica C.

Booked a Rejuuuvenation and was very pleased with Romel’s service! He was very professional and walked me through everything he was checking and testing throughout my home and on my unit. Thank you!

Susanna Steffens H.

I am so thankful to Nick and Devin who came by this morning and found my clogged sewer pipe issue. As a stage 4 cancer patient, my ability to flush toilets, take a shower, and clean my home is vital to my health. Goettl provided me with a reasonable fee to fix this issue. I would definitely recommend their services!

Paula C.

I had John and Mark here in installing water purification, new tankless and some repairs. they were very professional and very satisfied with equipment and service. great techs. strongly recommend. thanks