What Are Dual Fuel Systems and How Do They Work?
Heat pumps are one of the best systems available for home comfort on the market today. These systems can either heat or cool a home, and instead of burning fuel to do their job—like furnaces and boilers—they work through the system of heat exchange that moves heat from one place to another using only a modest amount of electricity. Heat pumps are fantastic ways to have year-round comfort in the southwest.
There is one disadvantage that heat pumps have, however, but through the use of a dual fuel system, they can overcome this. For a consultation to see if a heat pump is ideal for your home, either on its own or as a dual fuel system, give Goettl a call. We have many years of experience finding ways to cool and heat homes throughout the southwest.
How dual fuel hybrid systems maintain heat pump efficiency
Here is the main drawback of heat pumps: at extreme low temperatures, they will have trouble with maintaining their heating efficiency. Because a heat pump must remove heat from outside and bring it inside when in heating mode, the lower the outdoor temperature, the less heat is available for it to use. In most cool temperatures, this is not a problem—but when the thermometer drops below the economic balance point (which varies based on humidity), the heat pump will begin to experience troubles.
A dual fuel hybrid system combats this with a smaller backup heater that uses a different fuel source. Most backup heaters are natural gas furnaces, although propane furnaces are also common for homes that lack access to a natural gas pipeline. When the temperature reaches the economic balance point and the heat pump starts to lose efficiency, the backup heater automatically switches on and compensates for the loss of heat. As soon as the temperature rises back above the economic balance point, the backup heater shuts off.
Since heat pumps are known for their energy saving abilities in heating mode, a dual fuel system is an effective way to bump up a heat pump’s performance while only making a small extra sacrifice in costs. The backup system will only need to run occasionally, so it’s a less expensive option than having a full furnace or boiler rather than a heat pump.
Your home may not have the need for a hybrid system to assist the heat pump; to find out, call on the experts at Goettl Air Conditioning & Plumbing.
Testimonials
What Our Customers Say About Us
Based on 42202 reviews
Rene T.
Nick checked out my A/C unit and provided a detailed analysis of this inspection and options. Excellent customer service. I am so glad I got their maintenance plan.
Maureen K.
Dusty provided excellent customer service. He thoroughly explained what he was repairing and how the parts worked. He saw new air filters in my garage and even replaced the old air filters for me.
Franchesca T.
Geottle Air conditioning and Plumbing is fantastic! Geo arrived promptly, diagnosed the issue quickly, and fixed it perfectly. He was professional, knowledgeable, and courteous throughout the entire visit. I highly recommend Geottle Air conditioning Plumbing — and definitely ask for Geo!
Lisa F.
Samuel arrived about 8:15 on 9/2 to give my A/C unit its first rejuvenation (y'all installed it July 2022). He replaced the old filter with the one I had bought last year that wasn't needed when the new unit was installed. Samuel tested the temperature coming from some of the vents and said my A/C is running fine and that you would be contacting me later to schedule an appointment for the heating. I was very pleased with Samuel's work today.
Dylon the plumber came out to check my plumbing. Confirmed my water heater is old enough to be replaced and that some valves are original and are showing some corrosion.
On 7/25 Noe came to my house and confirmed that my A/C needed to be replaced. Austin was able to find a Payment Plan that I qualified for the same day. On 7/26 Christian installed my new A/C unit and a new thermostat. He showed me how to use it and left the manual. Everyone at Goettl was so helpful with this situation and got my A/C replaced and running in just two days!
On 3/9/2024 Jesse came to my house for the heater rejuvenation and to install the Sadie Smart monitor. He was very thorough in explaining how the Smart system works and where he had placed all of the sensors. I had a new filter so he replaced the old one. He also told me that my plan covers filters and I just pay for shipping; I'll remember that when I need a new filter.
On 1/11/25 Jesus came to my house for the annual heater rejuvenation and said my unit is in good shape and running well. I had bought 2 filters before the service in March 2024, one was installed then. Jesus installed the one I had on hand and reminded me that my plan covers filters. He was also thorough in going over the readings he had taken.
On 5/3/25 Michael came to my house for the annual plumbing inspection provided with my Sadie Guard Dog Protection. My water heater is about 7 years old and Michael answered my questions about replacing it. He also told me that Goettl could remove the old one and install new one if I found one more in my budget somewhere else. He even told me the estimated install cost to help with my budgeting.
Andrew came to my house 10/11/2025 for the semi-annual HVAC service under my Sadie Guard Dog Protection. He told me the unit is continuing to function well and needs no repairs.
Dylon the plumber came out to check my plumbing. Confirmed my water heater is old enough to be replaced and that some valves are original and are showing some corrosion.
On 7/25 Noe came to my house and confirmed that my A/C needed to be replaced. Austin was able to find a Payment Plan that I qualified for the same day. On 7/26 Christian installed my new A/C unit and a new thermostat. He showed me how to use it and left the manual. Everyone at Goettl was so helpful with this situation and got my A/C replaced and running in just two days!
On 3/9/2024 Jesse came to my house for the heater rejuvenation and to install the Sadie Smart monitor. He was very thorough in explaining how the Smart system works and where he had placed all of the sensors. I had a new filter so he replaced the old one. He also told me that my plan covers filters and I just pay for shipping; I'll remember that when I need a new filter.
On 1/11/25 Jesus came to my house for the annual heater rejuvenation and said my unit is in good shape and running well. I had bought 2 filters before the service in March 2024, one was installed then. Jesus installed the one I had on hand and reminded me that my plan covers filters. He was also thorough in going over the readings he had taken.
On 5/3/25 Michael came to my house for the annual plumbing inspection provided with my Sadie Guard Dog Protection. My water heater is about 7 years old and Michael answered my questions about replacing it. He also told me that Goettl could remove the old one and install new one if I found one more in my budget somewhere else. He even told me the estimated install cost to help with my budgeting.
Andrew came to my house 10/11/2025 for the semi-annual HVAC service under my Sadie Guard Dog Protection. He told me the unit is continuing to function well and needs no repairs.
Supornchai P.
Christian A. did a great job. Informed me of everything that was being done, and showed all the readings on the system of how it is performing. He had really helpful recommendations and no uneccessry charges were brought up. Very pleased with the maintenance that was done today.
DeBorah A.
Working with Diego Bernardino was a great experience! He was very knowledgeable of not only the problem but the solution as well. He was able to recommend and give estimates on other services offered by his company. He was also respectful of my grandchild’s caution for strangers. Thank you sooo much.
Fidel M.
Performed maintenance on three heat pumps
Professional, knowledgeable and efficient. Very polite and courteous
Also installed surge protectors on the the condensers
Professional, knowledgeable and efficient. Very polite and courteous
Also installed surge protectors on the the condensers
Debra Q.
Excellent service!. Had our yearly HVAC and A/C system inspections and the new monitor sensors installed. Dan was very thorough and detailed oriented with his service visit. Answered all our questions and gave clear explanations on everything he was doing. Highly recommend their service membership for peace of mind and coverage.
LeeAnn B.
It is because of people like Frank and his supervisor Justin, that keeps me a customer at Goettl. My husband and I have been Sadie's members for years and we always recommend Goettl to family and friends. We were very happy with the exceptional service we received today. We will always highly recommend Goettl.
Derek B.
I want to give a shout out to Frank and his supervisor Justin for doing a great job on working with us on our water heater maintenance pricing. Frank did a great job with the install and they were both a pleasure to work with. It is because of people like these guys why we love to continue to work with Goettl and stay as a Sadie Memeber for years now.
AC review for Billy. He came out on a Sunday night since we had a bad bracker that kept popping. My wife and I are extremely grateful for his willingness to come get out AC up and running. He was very knowledgeable and respectful exlaping everything was doing and why. We are very happy with Billy, Goettls ability to squeeze us in as Sadie's Members with an AC emergency in Texas.
Roger came for my rejuvenation appointment. He was very curtious and knowledgeable. I was happy he showed up prompt with great respect to my AC unit and property. I relaly appreciate him and his attention to detail. I would highly recommend him for any of your AC needs.
Jesus Gloria AC service review. He did a great job today and I would highly recommend him for any AC service needs. He was very knowledgeable and courteous. He helped add a surge protector on my outside unit for added protection. I look forward to working with him in the future.
AC review for Billy. He came out on a Sunday night since we had a bad bracker that kept popping. My wife and I are extremely grateful for his willingness to come get out AC up and running. He was very knowledgeable and respectful exlaping everything was doing and why. We are very happy with Billy, Goettls ability to squeeze us in as Sadie's Members with an AC emergency in Texas.
Roger came for my rejuvenation appointment. He was very curtious and knowledgeable. I was happy he showed up prompt with great respect to my AC unit and property. I relaly appreciate him and his attention to detail. I would highly recommend him for any of your AC needs.
Jesus Gloria AC service review. He did a great job today and I would highly recommend him for any AC service needs. He was very knowledgeable and courteous. He helped add a surge protector on my outside unit for added protection. I look forward to working with him in the future.
Jim V.
Used Goettl for a second estimate on duct cleaning. While not "cheap" if was $200 less than my usual provider! Booked it easily and Eric and Tim were excellent. Took great care of my property, were efficient, polite and effective. Showed me before and after photos of my system. Very satisfied.
Arturo F.
Stacy was very professional, knowledgeable and honest. He quickly diagnosed our ac problem and very quickly resolved the problem. The entire Goettl team was awesome!
Chesca T.
Geottle Air Conditioning Plumbing is fantastic! Tech Geo arrived promptly, diagnosed the issue quickly, and fixed it perfectly. He was professional, knowledgeable, and courteous throughout the entire visit. I highly recommend Geottle Air Conditioning Plumbing — and definitely ask for Geo!
Rico L.
The service was perfect from start to finish. I received a text letting me know the technician was on the way, and I could track his location and see how long it would take for him to arrive. He showed up right on time, was very professional, and took care of both my heating and air systems quickly. He explained everything he checked, and had me sign the forms before finishing up. The whole process was fast, clear, and professional. I have no complaints at all about the service.
Gary J.
Mike was very professional,,explained the details and answered questions in a very friendly
Mike was absolutely Top Notch!! He arrived at 9:00 pm in a great mood, then took care of business and left in a great mood..Two thumbs up!!
Mike was absolutely Top Notch!! He arrived at 9:00 pm in a great mood, then took care of business and left in a great mood..Two thumbs up!!
Stephanie Nicole T.
Daniel and Christian were so helpful and professional and were very personable! Not only were they polite and knowledgeable, but they had a wonderful sense of humor which is hard to come by nowadays. They answered all my questions and my Husband and I hope that we always get these techs to service our home. The company really hit the jackpot-pot when they found these two because they are one of a kind and extremely hard to find!(: Thank you so much!(:
Also, we are apart of the Smart Sadie Program and just received our yearly plumbing rejuvenation and we had the pleasure of meeting our Tech, “Frank M”. He was so knowledgeable and taught me and my Husband so many things we didn’t know which we value so much as we are new home owners and are just kind of wingin’ it! You can really tell that the Techs and the company genuinely cares about their Clients, and I will be requesting Frank M to service the Plumbing needs within my home from this point on! Frank is the man, and we loved him!(:
So now we have Christian and Daniel for our HVAC maintenance and servicing and Frank M for all our Plumbing Needs! We have an amazing team and I’m sure that other Clients feel the same way about their Techs as well!
Love this Company!
Also, we are apart of the Smart Sadie Program and just received our yearly plumbing rejuvenation and we had the pleasure of meeting our Tech, “Frank M”. He was so knowledgeable and taught me and my Husband so many things we didn’t know which we value so much as we are new home owners and are just kind of wingin’ it! You can really tell that the Techs and the company genuinely cares about their Clients, and I will be requesting Frank M to service the Plumbing needs within my home from this point on! Frank is the man, and we loved him!(:
So now we have Christian and Daniel for our HVAC maintenance and servicing and Frank M for all our Plumbing Needs! We have an amazing team and I’m sure that other Clients feel the same way about their Techs as well!
Love this Company!
Scott P.
Francesco Tocci was the best service Tech we have has to date. Very pleasant to work with, extremely polite, updated us as he made his inspections. Would be very happy to have him on next inspection and service.
DL Y.
Exceptional service and expertise from Kevin Edwards at Goettl
We’ve been Goettl customers for years and have always appreciated their service, but Kevin Edwards truly raised the bar. During his visit yesterday, Kevin showed outstanding attention to detail and technical expertise. He thoroughly inspected every part of our HVAC system, documenting his findings with photos and clearly explaining issues that had gone unnoticed through several previous service visits.
Kevin discovered that our HVAC system had been improperly installed when the home was built—something no other technician had identified. He explained how that flaw had created a chain of problems affecting the furnace, cooling system, and overall efficiency. Because the system uses an outdated refrigerant, repairs weren’t a viable long-term solution, and Kevin guided us toward a responsible upgrade plan.
While no homeowner wants to replace a system after only seven years, we’re grateful Kevin uncovered these hidden issues before they caused a catastrophic failure. His thoroughness, honesty, and professionalism turned a potential headache into peace of mind. Kevin is an exceptional representative of Goettl, and we recommend him without hesitation.
We’ve been Goettl customers for years and have always appreciated their service, but Kevin Edwards truly raised the bar. During his visit yesterday, Kevin showed outstanding attention to detail and technical expertise. He thoroughly inspected every part of our HVAC system, documenting his findings with photos and clearly explaining issues that had gone unnoticed through several previous service visits.
Kevin discovered that our HVAC system had been improperly installed when the home was built—something no other technician had identified. He explained how that flaw had created a chain of problems affecting the furnace, cooling system, and overall efficiency. Because the system uses an outdated refrigerant, repairs weren’t a viable long-term solution, and Kevin guided us toward a responsible upgrade plan.
While no homeowner wants to replace a system after only seven years, we’re grateful Kevin uncovered these hidden issues before they caused a catastrophic failure. His thoroughness, honesty, and professionalism turned a potential headache into peace of mind. Kevin is an exceptional representative of Goettl, and we recommend him without hesitation.
Fred
Excellent Service from Frank Piusseaux – Goettl Air Conditioning
I want to express my complete satisfaction with the work performed by Frank Piusseaux, a technician from Goettl.
For months, several technicians tried to identify the issue with my air conditioning unit, but no one could solve it. However, from the moment Frank arrived, he showed great professionalism and dedication. He took the time to carefully investigate the cause of the problem and determined that the issue was a short circuit in the wiring between the thermostat and the unit.
Thanks to his knowledge and effort, my air conditioning system is now working perfectly.
I truly hope that Goettl recognizes the value of having such a skilled, responsible, and committed employee. Technicians like him make a real difference and deserve special recognition, even a financial incentive, for the value they bring to the company.
Thank you very much, Frank, for your excellent work!
I want to express my complete satisfaction with the work performed by Frank Piusseaux, a technician from Goettl.
For months, several technicians tried to identify the issue with my air conditioning unit, but no one could solve it. However, from the moment Frank arrived, he showed great professionalism and dedication. He took the time to carefully investigate the cause of the problem and determined that the issue was a short circuit in the wiring between the thermostat and the unit.
Thanks to his knowledge and effort, my air conditioning system is now working perfectly.
I truly hope that Goettl recognizes the value of having such a skilled, responsible, and committed employee. Technicians like him make a real difference and deserve special recognition, even a financial incentive, for the value they bring to the company.
Thank you very much, Frank, for your excellent work!
Dylan D.
Andrew is thorough and detailed and really communicates well. Handled the problems that my unit was throwing at him and stayed and worked even in the dark. Really appreciate him making sure everything was done properly and having a great attitude about it!
Carla F.
Pablo was very knowledgeable and helpful. Excellent representative of ur company. I had several questions and previously technicians could not program my smart monitor, he not only installed it but was very patient explaining the software to me. He also helped me adjust the temperature on the hot water heater!
Dr. A.
I had a major water leak, the second one in 3 months. I needed an expert master plumber to do a thorough inspection and provide me with an accurate and definitive diagnosis. Andrew to the rescue! I was really impressed with his professionalism, knowledge, empathy, and care. Andrew, and team, took the extra time required to locate the source of the leak and create an appropriate action plan. I finally feel relieved and satisfied after working with other professionals from different companies who were unable to resolve my issue.
Sondra M.
If they had a 10 star Goettl deserve it. Chris Emard and Jay were very professional and knowledgeable in the field. They worked in a timely manner and excellent quality of work. Thank you both from the bottom of my heart on your service. We have Goettl for our A/C and heating and we need other service they will be the first company we will call again. Great job Chris and Jay !
Sandra C.
Q came out same day and was excellent I'm so pleased with his service we went ahead and picked a new Goettl unit being installed today thank you Q and Goettl
Team Nacho and Brayan installed a 4 ton unit, very professional, very courteous, explained operation as well as answered our questions. Nacho and Brayon cleaned up as if they weren't here. We would certainly utilize their services again.
Team Nacho and Brayan installed a 4 ton unit, very professional, very courteous, explained operation as well as answered our questions. Nacho and Brayon cleaned up as if they weren't here. We would certainly utilize their services again.
Chris C.
The Goettl team provided a complimentary checkup service on our plumbing and hot water systems. I was very pleased with the end result. I would highly recommend Goettl for plumbing problems and repair.
tina G.
Great workmanship, clear explanation of repair, quick scheduling and work completed fast. I also appreciated the free estimate where other companies charge a fee just to come out. Price was reasonable for work.
Scott M.
They did a great job of inspecting our house and letting me know of several options to help with several options for my furnace We will be doing some work in the near future because of their recommendations.
DC J.
Armando with Goettl was great. Thank you for your professionalism and recommendations on our upcoming service. We appreciate the transparency and guidance.
Sinuhe C.
Jonathan was super detailed and really took the time to check everything in the unit and make sure the maintenance was taken care of. we had some questions about Remo bulbs and he took the time to work with his front office team to get us a deal on the right place that we could afford while being able to still take care of our families needs and our home.
shky J.
Jacky was on time to do my annual AC check. He was super respectful of our home and most importantly our dog. He took time to great her like he did with me. He was very extremely professional and did a thorough inspection. He gave me options on a few things with NO Pressure to buy or schedule. Once again Goettl peovided excellent customer service.
Sylvia M.
Damian was great! Thanks for working on my ac and doing your best!!
David and Cesar worked on my water heater and they were all amazing. Great prices and work with me! Will be going to them in the future
David and Cesar worked on my water heater and they were all amazing. Great prices and work with me! Will be going to them in the future
Neal W.
Awesome experience! No pressure, just told me what was wrong and how to fix it. Gave me a quote on the spot. This is how customer service is supposed to be.
Jesse K.
My experience with Goettl Air conditioning company has been truly awesome. They were able to find the part for my 17-year-old AC unit. They arrived when they said that they would. The service tech Lupe was fast thorough and just a great guy. Everything's working great thank you Goettl team.
-Jesse King
-Jesse King
Mindy G.
Francisco G. was the best technician that Goettl has sent for our twice yearly maintenance. In addition he cleaned our system that was caked with drywall dust from construction in the house. The parts look new!
Bruce F.
Very helpful and figured out why the drainage was slow and why there was an smell coming from the sink. Was very nice and courteous as well and gave other options if this should occur again.
FAYE B.
We had Josh out to our home to give us an estimate on work we needed done before winter sets in here in the mountains. He was prompt, pleasant and listened to all our concerns. Once we had expressed our needs he walked us through several options. Josh is very knowledgeable and willing to help us achieve our goals.
Bryan
Great service. Attention to detail on aspects of my plumbing needs. Corey was very informative about the service that was needed and applicable for all of the services that was necessary. Thanks again for all of your help.
Jennifer P.
Brandon was our technician for our A/C maintenance. He did a fantastic job in providing the proper maintenance to our system. He provided and explained the photos taken and the next steps to take care of the current issues in the system. Brandon took the time to answer my questions. He was very professional and courteous. We would definitely request to have Brandon as our technician in the future.
Adrienne C.
Clayton came for an annual plumbing and leak inspection. He was quick and thorough. He pointed out things that required attention soon and those that could wait.
I was very satisfied with the inspection and suggestions.
I was very satisfied with the inspection and suggestions.
Peter G S.
Robert was efficient & he explained all his work as he went through the visit. Have been a Goettl client since 2019. We have an HVAC system, a water heater and softener and an under counter RO filter system. They are very dependable & their technicians are very competent. Robert left no stone unturned and spent over 3 hours with us on our annual plumbing check up.
Debbie S.
Q listened to our needs and provided options to repair or replace. Due to the age of equipment, we chose to replace. Goettl even came out the same day to replace 2 air conditioners and 2 furnaces.
Rilee P.
We recently had both of our HVAC systems replaced. During that install, the needed to create bigger hole at our attic entrance in order to take the old units out and install the new units. A few days later, Juan and Alberto came back to fix those attic entrances and they did an amazing job! I swear, they look better than before the unit were replaced! Very happy with their work!
We also had Kevin M. come out and install our sensors and he was so efficient and explained what he was doing. He even helped me set up the app!
We also had Kevin M. come out and install our sensors and he was so efficient and explained what he was doing. He even helped me set up the app!
Barbara C.
8/28/25 Frank Padilla went over and above for us today. He was knowledgeable, professional, answered all my questions and when we found out we needed further work done than what we were expecting, he went out of his way to get us the best deal possible. I feel he is definitely an asset to Goettl.
Linda D.
Technician Jesus Gloria …. was. outstanding….. Absolutely knowledgeable in. everything…….. Thank you for caring…. God bless you 🫶🏼
Dede Y.
My experience with the Goettl has been the best and at 70 I have experienced many companies over the years. Being a member is awesome for discounts. Your technician, Adrian Leodro was everything that you could have wanted. He explained what he was doing and the issues with pictures, numbers.etc..He went up and Beyond helpful with the payment. Everyone from the phone calls and text messages great communication. ☆☆☆☆☆
Margaux F.
Jarrod was wonderful. Came out same day to assist with my leaking AC unit. Educated me on every step he was taking and provided lots of valuable insight. I work with tons of HVAC companies in my current job so I had a a good background in what to expect. Everything he went through was fully in line with what I had guessed was the issue and pricing was very competitive.
Great service great company. Will definitely be using for future HVAC needs.
Great service great company. Will definitely be using for future HVAC needs.
Randles Lunsford J.
I wasn’t at home at the time of the repair but my wife was and she said that the surface repair guy did an awesome job thank you guys even gave us the recognition to softener. Just waiting to see you there estimate that he’s supposed to send me once again thank you
Raf V.
Ford, as expected, very friendly and knowledgeable. Laid out a path on how to fix the issue, gave me few choices for direction I wanted to go. Came in before 8, even though the time frame was 8-10. I give him a 10 star, but the choices are only up to 5.
Diana B.
Had Jeremy come by today to service my HVAC and I was very impressed with his knowledge, capability to answer my questions and his overall demeanor. Great work and great technician.
mike B.
Very easy to deal with , very responsive to your questions. I'm pleased with the results.
Riley(the A/C tech ) did a complete A+++ job. Highly recommended
10/06/21
Excellent service call, Jhun walked me through each step and explained what he was checking and why.
Tony 12/12/22 another great tech. Thanks 2-25-23 New toilet install. Benjamin (tech) did a great job
6-22-23
Minor repair done fast. Tech was very nice and easy to talk to. Thanks Adrian
Sep.29 2023
Jhun Sagum
Excellent tech really knows all areas of his job. AAA+ 4-5-2024. Matt W. Did an exc
David 2025 great job all good stuff above applys.thanks Dave
ellent job ..5star work. Thanks
Corey 4,17,2025 Master of flow 6 star toilet fixer plus. Thanks
10/9/25 Daniel great service very friendly and knowledgeable. Furnace Thanks
Riley(the A/C tech ) did a complete A+++ job. Highly recommended
10/06/21
Excellent service call, Jhun walked me through each step and explained what he was checking and why.
Tony 12/12/22 another great tech. Thanks 2-25-23 New toilet install. Benjamin (tech) did a great job
6-22-23
Minor repair done fast. Tech was very nice and easy to talk to. Thanks Adrian
Sep.29 2023
Jhun Sagum
Excellent tech really knows all areas of his job. AAA+ 4-5-2024. Matt W. Did an exc
David 2025 great job all good stuff above applys.thanks Dave
ellent job ..5star work. Thanks
Corey 4,17,2025 Master of flow 6 star toilet fixer plus. Thanks
10/9/25 Daniel great service very friendly and knowledgeable. Furnace Thanks
Scott S.
I would always hear their commercials on the radio about the company name being hard to spell - it just sort of stuck in my head I guess. Then one morning, everyone in the house is complaining that there wasn't any hot water. I went in to check on the water heater - only to find it was flooding everywhere - coming out of the top. Some type of valve had failed and it was a mess. I remembered that hard-to-spell company name and decided to give them a shot.
To my surprise, the rep came out within a hour or so - that same morning. He educated me on a few tips - like not needing to shut off the water to the entire house in a situation like this - and a few other tips, but as for the water heater - it was toast and already beyond the warranty it had.
There was zero sales pressure for a specific water heater - and instead, he spent quite a bit of time with my wife and I going over the many different options they had for replacing one.
Once again to my surprise, after we picked one - he was already on the phone with a crew and the installation was set for that same day - no extra charges for an emergency situation or anything like that. The crew came out a couple hours later and they, too, were very polite and professional - discussing everything with me before they started touching anything. There was some additional work that had to be done because of the allignment of my exhaust piping - but they all stayed there for the rest of the day - making sure the system was installed that very same day as promised.
My wife and I couldn't be happier with the quality of their customer service, installation, and products. The entire team has been lovely.
Thank you!
To my surprise, the rep came out within a hour or so - that same morning. He educated me on a few tips - like not needing to shut off the water to the entire house in a situation like this - and a few other tips, but as for the water heater - it was toast and already beyond the warranty it had.
There was zero sales pressure for a specific water heater - and instead, he spent quite a bit of time with my wife and I going over the many different options they had for replacing one.
Once again to my surprise, after we picked one - he was already on the phone with a crew and the installation was set for that same day - no extra charges for an emergency situation or anything like that. The crew came out a couple hours later and they, too, were very polite and professional - discussing everything with me before they started touching anything. There was some additional work that had to be done because of the allignment of my exhaust piping - but they all stayed there for the rest of the day - making sure the system was installed that very same day as promised.
My wife and I couldn't be happier with the quality of their customer service, installation, and products. The entire team has been lovely.
Thank you!
Joan F.
Blair was great! Very conscientious and knowledgeable. He explained everything in the terms I understood and was very personable. I requested he come back when I get my water heater flushed!
Roderick T.
Dayton was professional and precise delivering 5 star service and helping us Goettlize our home for cool , comfortable air and clean and purified water
Ashley T.
Preston W. was very kind and communicative when he came for my yearly service. I was thankful that he was as knowledgeable and let me know that everything was working well with my unit. Thanks Preston!
William C.
Justin’s team was very professional, courteous, and they did an excellent job. II purchased a new HVAC system and it works well. Special thanks to Noe, Abraham, Uriel, and Andrew.
Charity S.
Jr Padilla did a great job replacing the plenum and ducts.
Great communication.
Explained everything in detail.
Took before and after pictures.
Great communication.
Explained everything in detail.
Took before and after pictures.
julie M.
My garbage disposal quit working and since I use Goettl for my air conditioning service and water heater, I called them to see if they also do garbage disposals! Luckily they did and I was able to get someone out the very next day!! Bronson Sanchez was here on time, provide a co-out and install my new garbage disposal quickly.. He was very polite and respectful of my property
Jeanie M.
I'm very impressed by the service I receive from Goettl. I called about a problem with my HVAC unit today and they were able to get a technician out to me within a few hours. Jesus did a great job of repairing my unit and answered all my questions. He showed me the issue with my unit and let me know what he did to repair it. He was very knowledgeable and so polite.
Thomas C.
Stacey was here for a good hour or more and completed his task great. He explained to me with photos and did one hell of a job. I have been with Goettl for almost 10 years, l even bought the water system about 6 years ago. Thank you Stacy for being a super Goettl employee.
Scott W.
Ivan F. did a fantastic job with ensuring our HVAC system will be in prime condition. Very personable, professional, and efficient. His expertise was greatly appreciated.
Jennifer Lynn K.
Kristian is amazing very professional, went the extra mile to make sure we understood everything that he he was suggesting for our home!! Highly recommend this tech to anybody and everybody. This company is far the best I’ve ever had feel very comfortable very knowledgeable.
Suzie M.
Kristian amazing, very professional, went the extra mile to make sure we understood everything that he was suggesting for my home!!! Asked if there was anything else that we needed not a pushy sales person whatsoever!!! Very knowledgeable!!
Suzanne M.
Kristian the tech was amazing , very knowledgeable went the extra mile for any questions I might had , gave me many options to think about !! highly recommend this tech for everything and anything
Willie D.
Blake and Daniel was a great professional and very good Technicians . They explained everything in detail to me about my pro and cons of my AC and heating unit. They also gave invaluable information about my AC and Heating system. I really appreciate and cherish They professional and very knowledgeable service. With employees like this working on my environmental system, I have no worries. Thank you guys again for a we performed job.
Marlin C.
It’s been a while since I’ve had a good experience with Goettl but Tyler B went above and beyond and deserves some recognition and some extra pay! All of my concerns were addressed and coordinated with his manager to get some additional next day plumbing services scheduled to fix a leak. Based on this experience I’d recommend and was the initial reason why we chose Goettl for everything. Maybe there’s hope for Goettl.
Jim A.
These guys were great!!
Professional honest and reliable… couldn’t have gone any better,replaced two ac units and blown in insulation with great workmanship and very friendly fast service starting with my initial phone call throughout the whole operation all in less than 24 hours. They’re amazing.
They delivered on everything and that’s hard to find anywhere.
5 stars from me.
Professional honest and reliable… couldn’t have gone any better,replaced two ac units and blown in insulation with great workmanship and very friendly fast service starting with my initial phone call throughout the whole operation all in less than 24 hours. They’re amazing.
They delivered on everything and that’s hard to find anywhere.
5 stars from me.
Dixie S.
Master of the Plumbing Universe Andrew Stone! Once again technical expertise combined with intuitive understanding of how things work in the plumbing world. Tremendous effort on a humid and challenging day...way to go Goettl!
Alma C.
We had the pleasure of working with Jehad, and his attentiveness, expertise, and clear communication significantly enhanced our experience. We truly appreciate his thoughtful feedback, genuine concerns, and remarkable patience throughout the process. Thank you, Jehad!
Diane O.
Miguel Guzman came out to check the whole heating and AC system. He was professional and very knowledgeable. He confirmed that the system was in good working order. Also, he found damage to the outdoor furnace vent caused by a fallen tree.
I’m very glad he checked our system.
I’m very glad he checked our system.
maglianagirllvnv
Justin Estabillo came to check on our water heater. He was very thorough and patient, he recommended important things to do for proper water heater maintenance since he saw a corroded part where leaks usually occur. They gave us several options to choose which I really appreciate.
Christopher B.
Blake and Daniel were prompt, professional, and super nice. They throughly explained the issue, provided a quote, and provided excellent customer service. We would definitely recommend them to anyone needing AC service.
Luis T.
Gracias a Christian Molina nos hizo muy felices al reparar el aire acondicionado de nuestra casa nos hizo un gran trabajo y nos dio un buen precio gracias chiristian
Leslie
I called and they were able to send out a technician that day! Blake triaged the situation and then went over all options available to me. We decided our course of action and Blake performed the work in an efficient and professional manner. Thank you, Blake!
Lauren P.
Amanda was extremely professional and knowledgeable. She was fast and friendly! 10/10 Staggs also was super helpful and dropped off a part we needed for our system! Thank you!
Ruth E.
Colby was very helpful. Very considerate. Cleaned up. Less pressure. I am still waiting for a call back about the service I received last month for plumbing inspection. I was told by 3 different people my concerns would be reported to supervisors. Yet I have heard nothing.
Martha Wells J.
Kevin M. was very courteous and knowledgeable. He made sure that all of the services were complete. He went above and beyond to make sure my unit was at peak functioning levels!
Patricia D.
ROBERT B. Gives a GREAT plumbing Inspection..Explaining Complicated mechanics very Easy to Understand..pointing Out The Most Important thing s I need to know as A New Home Owner
Uber C.
My A/C stopped working in the Texas heat. Luckily, I was a member of their maintenance program which is very reasonably priced! Tech stopped by first thing the next morning. Turned out my outside A/C circuit breaker had tripped presumably due to age or overheating. Tech didn’t charge me (plan benefit) and recommended I have an electrician inspect and replace the breaker to avoid a repeat. 5-star service 🙂
M J.
Kevin M. was very courteous and knowledgeable. He made sure that all of the services were complete. He went above and beyond to make sure my unit was at peak functioning levels! He checked and rechecked before he felt comfortable enough to say that the job was complete. I highly recommend him! Great job Goettl!
William T.
The service was outstanding!! Armando the tech came out and thoroughly discussed what we needed. He was helpful in explaining the technical aspects. He then got everything in order. The next day, the installation crew Tina Angelina and Bob were top notch. Friendly and answered all my questions. Worked 6 hours straight...cleaned up, walked me thru everything they did. The system works great. I highly recommend them for any services.
20 MAY 2023....our new AC unit wasnt working as well as we hoped....we called Goettl and they got a tech out in 3 days....Matt showed up and trouble shooted the problem....within an hour nice cool air!!! Thanks everyone for your prompt service and customer relations!!!!
24 January 2024.....tech Camren White came out as first part of our double inspection ....he was the plumbing part...professional and friendly. Very knowledgable....installed sensors and explained a lot for us. Another example of the top notch customer service you provide
6 March 2024 tech Matt Wilburn came out and inspected our heater system.....he was thorough and explained what he was doing. Matt was courteous, friendly and even brought my wife the stuffed animal dog which she loves! I cant say enough good things about Goettl ....very pleased
7 October 2025...tech Andrew Juan came out for a plumbing problem. Came up with a solution quickly and efficiently. He explained everything and was helpful. Once again Goettl did as advertised. Highly recommend thus company because they stand by their customer service.
20 MAY 2023....our new AC unit wasnt working as well as we hoped....we called Goettl and they got a tech out in 3 days....Matt showed up and trouble shooted the problem....within an hour nice cool air!!! Thanks everyone for your prompt service and customer relations!!!!
24 January 2024.....tech Camren White came out as first part of our double inspection ....he was the plumbing part...professional and friendly. Very knowledgable....installed sensors and explained a lot for us. Another example of the top notch customer service you provide
6 March 2024 tech Matt Wilburn came out and inspected our heater system.....he was thorough and explained what he was doing. Matt was courteous, friendly and even brought my wife the stuffed animal dog which she loves! I cant say enough good things about Goettl ....very pleased
7 October 2025...tech Andrew Juan came out for a plumbing problem. Came up with a solution quickly and efficiently. He explained everything and was helpful. Once again Goettl did as advertised. Highly recommend thus company because they stand by their customer service.
Phil S.
Andrew did a fantastic job. We have used Andrew and Goettl for several plumbing jobs and they have always been terrific. Andrew is very knowledgeable and is excellent at communicating in a very understandable way what he is doing and why. He is very good at figuring out the best solution and then is an excellent technician.
Melanie M.
Jesus and David are very knowledgeable and personable. It’s was easy to talk to both of them and answered all our questions. Very pleased with the service so far.
Ariel J.
We've been using Goettl for the past 4 years. From a new air conditioning systems, water filtration system installs, and new water heaters they've done it all for us. They've always been professional, courteous, and responsive. Today we have our heating system inspected and prepared for the Vegas winter. Kevin Martinez was another wonderful example of the great service Goettl provides to their customers.
Alexcis L.
Goettl has been a great company for me. Im a member and they come and check on my ac/heater and plumbing. Today Ashton did a great job. Friendly and professional. I highly recommend.
johnny V.
Goettl A/C is a top-notch company that truly knows how to take care of its customers. Their technicians are professional, courteous, and always go the extra mile to ensure everything is done right. You can count on them for reliable service and lasting comfort.
Lynne Hambrecht B.
We ordered a new refrigerator from Lowe’s. When they delivered it, they said they could not install the water line. We were not familiar with plumbers so we asked our neighbor who did the plumbing in his new shower. He said Goettl and he was very happy with the results. I called them they sent out a wonderful servicemen, Gerardo Gonzalez. The builders had used 3/8” pipes and Lowe’s seemed to only have 1/4” connectors. Gerardo solved our problem and we had to get Lowe’s out again the next day to finish the install. We highly recommend Goettl and appreciate the caliber of their staff!
Glenn B.
David Guerrero came out to our house to do a tuneup on our heating system. It was very professional and courteous. He also explained everything that he was doing as he went along. Highly recommend.
Karla K.
Great customer service and communication. I van Farias took his time to look at every area and patiently explained everything. Extremely polite. Inspired much confidence went above and beyond.
Rey M.
On October 6 2025, Jonathan Johnson came out to do routine service on out A/C unit. Our unit just is 10 years old and upon hearing this, Jonathan proceeded to do a thorough and comprehensive inspection of the unit. Jonathan was professional and polite
He even went as far as calling Lennox to ask about our warranty on the unit. I am very pleased with attention to detail from Jonathan.
Great guy. Great job.
He even went as far as calling Lennox to ask about our warranty on the unit. I am very pleased with attention to detail from Jonathan.
Great guy. Great job.
Sandra S.
Technician Angel Rodriguez was great! Very professional and courteous - explained the maintenance service he was performing as well as installed the smart sensors. He made sure that I understood about the sensors and the Goettl app and answered all my questions.
Kirk F.
My service technician today was Angel Rodriguez. He was wonderful! I am a member of Goettl‘s monitoring service and I pay a monthly fee of $19.95. I’m not very computer savvy so I wasn’t using the app that all the in-house sensors connect to. Angel explained things to me and showed me how to do it online so now I understand what all these sensors are doing in the house and what they can tell me and help me with as far as troubleshooting any problems before they occur. . My system is new this spring from Goettl and the condensation drain pipe hasn’t been putting out much water all summer. I’m used to water coming out of these pipes so I asked Angel to check it and he did by pouring some water through it and it was flowing fine on the other end. Angel explained that when the system is new, it just doesn’t have that much condensation to drain. Also the heater needed some adjusting to work properly and Angel knew what he was doing and fixed everything so everything works properly now as far as air conditioning and heating. Angel inspected the ductwork in the attic and pointed out some issues that I should address whether it’s on my own or hiring Goettle to do the work. Angel put no pressure on me to have his company do the work. I can’t say enough good things about this man. Very professional and knowledgeable. I hope to have him be my technician anytime I need somebody coming out to perform maintenance or fix my system. Thank you, Angel Rodriguez!
Penelope S.
Reese McKeen-Reyes with Goettl was out here within one hour of me calling the company. He had my problem fixed within minutes and was very professional and very pleasant. I am very happy with Goettl and the service that their representative Mr. McLean-Reyes provided. Jef from Goettl came out today to maintain my new furnace and he was very professional, efficient, and very helpful. He went above and beyond what was expected of him. I’m very pleased with Goettl and highly recommend them.
Shirley W.
I bought a new air conditioner for my home this past week. It is totally new and very awesome. Glad I did it! The new thermostat is a smart thermostat and I am still learning new tricks that are super cool!
Judy C.
I noticed my expansion tank on my water heater was leaking.
I called Goettl and set up an appointment.
Mike H arrived on time and with his extreme knowledge and experience, he was able to replace the tank and give my system a much needed flush. Mike was so courteous and polite and answered all my questions and gave me advice on the how and why this happened and how to avoid this in the future.
Thank you Goettl and thank you Mike!
I called Goettl and set up an appointment.
Mike H arrived on time and with his extreme knowledge and experience, he was able to replace the tank and give my system a much needed flush. Mike was so courteous and polite and answered all my questions and gave me advice on the how and why this happened and how to avoid this in the future.
Thank you Goettl and thank you Mike!
Rene N.
Trevor and Bobby did a fantastic job installing our new units. They worked hard and kept us informed every step of the way. Both guys were friendly and accommodating. They were aware of our animals and made sure doors were closed every time they went in or out.
Adam was also very good with our situation. When there was a hang up with the loan company, not due to us or Goettl, he quickly found another to accommodate. He went above and beyond. Thx for making our home cool again.
Adam was also very good with our situation. When there was a hang up with the loan company, not due to us or Goettl, he quickly found another to accommodate. He went above and beyond. Thx for making our home cool again.
Teresa M.
Michael provided excellent services, over 2 days. On the first day, he repaired an irrigation leak, cleared a kitchen drain, replaced a garbage disposal and a kitchen faucet. He returned the following day to install a water softener and a kitchen water purification system. On both days, he was on time, explained the service, cost estimate and warranties. He was polite, considerate of my property and demonstrated how everything worked, cleaning up all evidence of his work, before leaving. I'm very happy with the service he performed.
Kody P.
Andrew and Jarod came out today and were very thorough while going over my plumbing and AC system. They explained everything very well and let me know the areas that needed attention.
Rod M.
Eric is very professional and takes the time to explain what he has done and why the device was done or needs to be done. Eric also is quick to respond when needed.
Olivia G.
The guys that came Hector and Devin were awesome great professional guys explained everything with complete detail also gave me suggestions on what to do next to maintain all of my pipes in top top shape will definitely continue with them and the company Great Work Guys !!!! Thankyou beyond happy
Barbara H.
Stacy Reilly was out for my yearly heating system maintenance. Stacy is professional and knowledgeable, as well as a nice guy! I have been a long standing customer of Goettl and have always had terrific customer service and this year was no different!
Barbara D.
I was offered a free plumbing inspection and I met Francesco Tocci. What an amazing person and professional. The trust I established with him led me to go forth with the tankless water heater and soft water system. I couldn't be happier with my decision and it is all because of Francesco. Thank you.
Brittany A.
Julian with Goettl provided excellent plumbing service! He took the time to explain everything he was doing step by step and even showed pictures to make sure I understood and could see the work completed. I really appreciate the quality of both the service and the products they use. Best of all, the cost ended up being much lower than I had expected! I highly recommend Goettl for anyone in need of reliable, professional plumbing service.
Alejandra D.
I had Amanda come by to check my AC and heater unit, and I couldn't be more pleased with the service! She was professional, thorough, and took the time to explain everything clearly. I really appreciate her attention to detail. Highly recommend
Sarah H.
Amanda was on time and very personable. She did the seasonal maintenance check then discussed a couple of potentially problematic issue that I might want to consider getting ahead of. I’m happy with the service and experience.
nora F.
Benjamin and Daniel were the best partners we could’ve had in a dire time. We’ve worked with other plumbers but Goettl was faster, great at explaining, and stayed considering the impact on our home. We’re really lucky for this combination of brains and hard work ethic.
Cindy J.
Jeff has excellent customer service. He explains everything to the T. I like people whit a nice smile and a sense of humor , he does. He can come service my house any time. Thank you for sending him. Cynthia
Jim P.
Pablo arrived in the window that was promised. He was very efficient when something wasn’t working quite right. He found another workaround to inspect my heating system. He cleaned off the firing point with sandpaper as I’ve seen many other technicians. Do he inspected everything took pictures of everything and sent the pictures to me. He asked if I would be interested in a price on a new system. I told him not at this time there was no hard sell. My system is now 21 years old. I plan to replace the heater and air conditioner, but not for another few years. I found four seasons to be excellent and Goettl to be just as good.
Barb D.
This team worked so many hours installing the tankless water heater and the water softener
system.and aqua Flo system. Amazing guys who made sure the installation was done right.
system.and aqua Flo system. Amazing guys who made sure the installation was done right.
Paul W.
Joe and Jonathan installed a tankless water heater to replace our very old water heater. Great work, great product, and thorough attention to detail. Always appreciate Goettl quality
Daniel B.
Troy and Jesus from Goettl Air Conditioning and Plumbing were exceptional! They arrived on time, were highly professional, and incredibly nice throughout the visit. Their work was outstanding, showcasing top-notch expertise and care. Highly recommend them and Goettl for excellent service!
Jackie C.
This is the second time Ashton Teo has been out to our home to service our A/C system. He was very professional, knowledgeable and loves his job and you can tell! Thanks Ashton! Kudos
Alllen O.
Francisco the plumbing technician was very courteous and knowledgeable. Showed me the correct way to flush a hot water heater. He can be my plumber any day. Thanks.
Diana E.
Our tech was Dan, he was very thorough and checked out everything. (he checked way more things than previous techs when you were 4 seasons) He was very personable and explained everything and answered all questions that we had.
Jon B.
This is how a service/install company should work. Price was exactly as quoted and was very fair, comparing to multiple others. They never tried to add on extras like all the others did. Installation day was when they said it would be. They scheduled the building permit, attended the inspection, and it was on time. Best for last, the system works perfectly and is super quiet Why can't more companies do business like this.
Jonathan B.
On time and your estimator was very much the professional. I am impressed with his thoroughness and knowledge of equipment option available to me.
Update: I accepted your proposal and wow, three days later my house has heat and air. Installation time was a little over five hours with breaks, and all the time your crew worked efficiently and professionally. Nothing left undone. A big THANK YOU for you guys.
Update2: Goetti set up the building permit appointment with the county, and attended the inspection, which past with no issues. Other companies that I have dealt with have not done so much. Furthermore, I did get multiple estimates, and all the other companies had convenient add-on's which proved by the inspection were a unnecessary expense, thus making Geotti price the lowest and most honest of them all. By the way, the heater and a/c have work to perfection and are both very quiet
Update: I accepted your proposal and wow, three days later my house has heat and air. Installation time was a little over five hours with breaks, and all the time your crew worked efficiently and professionally. Nothing left undone. A big THANK YOU for you guys.
Update2: Goetti set up the building permit appointment with the county, and attended the inspection, which past with no issues. Other companies that I have dealt with have not done so much. Furthermore, I did get multiple estimates, and all the other companies had convenient add-on's which proved by the inspection were a unnecessary expense, thus making Geotti price the lowest and most honest of them all. By the way, the heater and a/c have work to perfection and are both very quiet
Ernie H.
Very happy with Dan the technician and Goettl Air. We called when our heat unit wouldn't start, and Dan was at our door within 40 minutes. He diagnosed the problem, and the unit was working shortly thereafter. Dan is very knowledgeable and answered all my questions. I highly recommend Goettl Air. Ask for Dan.
Catie P.
We have been Sadi club members for years. The service is excellent from the customer service representatives that answer the phone to the individual technicians that come out to your home. Two years ago we replaced our AC unit and went with a Goettl installation after years of having them maintain our older unit.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.
Claudia C.
We were so happy with the evaluation and maintenance service on our furnace and believe the pricing was fair. We'd like to give our technician Diego our thanks. He was very polite, explained everything he did and even gave us a tutorial on our thermostat. We will continue to use Goettl for our heating and AC needs.
Lauren B.
Called with a broken pipe under house. Napoleon came out quickly and got the repair done super fast. Such a kind person and was very reassuring when I was freaking out. Such a great company!
Mindy Sue L.
We bought our unit with them three years ago, and since have received great service. Christian was out today for a maintenance check and he reminds us why we stay SADI members. Great deal.
Karen K.
I had a great experience with Goettle . Jordon did a wonderful job in diagnosing issues with my air conditioner. He was very knowledgeable , so helpful, and very professional. On the return appointment , Jeremy did a great job as well. He listened to my concerns and finished what needed to be done. He was very professional. Thank you both!
Marilyn S.
The technician came to get us a quote for a new hvac system. He was very thorough. He walked me through his steps and explained to me some of the different systems, in layman’s terms. Thank you
Dustin S.
Highly recommend Goettl. We’ve been using them for years, they come through for us everytime. Just had Mike H. out to diagnose some plumbing noises coming from the bathroom and he fixed it in 30 min.
Debalene E.
Great service techs. Full disclosure repairs. I’m a Sadie plan member and have a lifetime warranty on my air conditioner through them. I’ve been very happy with GOETTL.
Anthony T.
Pablo was on time. He had great communication and everything went very smooth. Even fixed a few things the last tech from a different company overlooked. I trust Pablo to work on my HVAC system anytime.
eva K.
They did a great job. Came out quickly, diagnosed issue and replaced our unit within 3 days. Very courteous and knowledge and kept us informed during the entire process
Judie C.
Marco was very helpful in installing our new furnace. He worked very well with the other 2 workers. He came to me and taught me about things I needed to learn.
He was very professional getting the furnace in . He made sure the new filter was put in well and secured it so it looks very neat, as opposed to the old one-- really large, obtrusive, and screws falling out, but too high for us to correct.
Thank you, Goettle group.
He was very professional getting the furnace in . He made sure the new filter was put in well and secured it so it looks very neat, as opposed to the old one-- really large, obtrusive, and screws falling out, but too high for us to correct.
Thank you, Goettle group.
Barbara K.
Griffin Cottrell did the yearly check of my air conditioning unit. He seemed knowledgeable, thorough and persistent. When he found the unit was functioning at 35%, he continued to search for the reason why. He replaced the capacitor and cleaned the coils which improved the function. I would highly recommend Griffin, as well as Goettl for your air conditioning needs.
Danice B.
Preston Walker was an exceptional technician. He explained everything. He was respectful and courteous. He is a great representative for your company.
Diane W.
Nick Mayhew and Jan came to our house to repair our pipes. They did an amazing job! They were knowledgeable and professional. I would highly recommend Goettl !
Mysti Y. Hunsaker A.
Russ came out to or home today to do a rejuvenation on our 2 ac systems. He did a thorough job and explained what needed to get done and what should get done. Thank you Russ.
Adam M.
Just had Preston Walker our technician come by for our complementary check up on our A/C unit. He was incredibly insightful and respectful of our home and yard. Even shared each step of what he was do
Becky B.
We called on a Saturday and thankfully Christian Acosta was the one on call to help us out. He was knowledgeable, kind, super patient with our very curious child, and did absolutely everything in his power to get our AC back on. Unfortunately the blower motor was toast. He got us set up with a window unit for the time being and. Fast forward to today, Wednesday, and Christian and Ian came to install a new blower motor for us. Both gentleman were wonderful! They kept us informed of the process and what to expect as they replaced the parts. Our house is already cooling back down and I have Christian and Ian to thank for that! They did inform us of a military discount, which was very helpful, and they insured the entire process was as streamlined as it could be. If we ever need assistance in the future, I will be calling and asking for Christian and Ian because I know they will ensure that our HVAC system has been treated with the highest quality of service. They also brought our son an adorable plushie of Sadie, the Goettle mascot, and a flashlight. Its comforting to know that when Christian and Ian are on the job, you'll be taken care of as if they were working on their own homes.
Shirley T.
I had a plumbing issue that was addressed within 2 hours by an extremely knowledgeable master plumber that explained every step of the repair. His expertise and kind communication were reassuring.
Kellie V.
Hugo Castro came on Sunday afternoon and fixed my A/C. He couldn't have been more polite and prompt and professional.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.
Sis B.
James did a wonderful job explaining and letting me watch as he diagnosed why the master shower was taking so long to heat up and also flush our tankless water heater. Very polite, thorough, & honest!
Kathy Calahan L.
Thank you Jerry for two plumbing jobs well done. Jerry cleaned out pipes from bathroom sink which were draining slowly. Jerry showed before and after pictures from his camera and what a big difference. Sink draining much better now.
Jerry also noticed our water pressure was low after flushing toilet then trying to wash hands in bathroom sink which were so he suggested a new pressure regulator as we have had a new better water conditioning system installed. We now have the best water pressure even when using a shower and kitchen sink faucet at the same time. Also Jerry is a master plumber and we appreciate his knowledge and experience. Will definitely call Goettl again when a plumber is needed.
Ralph & Kathy Lesmeister
Jerry also noticed our water pressure was low after flushing toilet then trying to wash hands in bathroom sink which were so he suggested a new pressure regulator as we have had a new better water conditioning system installed. We now have the best water pressure even when using a shower and kitchen sink faucet at the same time. Also Jerry is a master plumber and we appreciate his knowledge and experience. Will definitely call Goettl again when a plumber is needed.
Ralph & Kathy Lesmeister
Tony M.
I had Chris come out for a plumbing checkup, and he was great. Very educational, as he explained the pros and cons of my plumbing system. He explained what I needed, and what to look for in the future. Very easy to talk to, and was a real pleasure to work with… great guy
Barbara W.
2SEP2025- (HVAC) Edgar was professional, knowledgeable, and compassionate. Great guidance provided and was able to advise me in a way I could understand.
Diann M.
I received excellent service from
Darean Guerra today. He arrived on time and took the time to explain what he was going to do. He was very knowledgeable which helped me trust what he was doing. He left his work area clean. I am very pleased with his work.
Darean Guerra today. He arrived on time and took the time to explain what he was going to do. He was very knowledgeable which helped me trust what he was doing. He left his work area clean. I am very pleased with his work.
Teri H.
Dan, the service Tech that was sent out was on time (actually called to see if I was home to come a little early) was very polite, professional, and knowledgeable. He did a great job and even wore booties over his shoes while in my home. First class service! Thank you!
Chris C.
Company sent us Stanley to help with a water line for our refrigerator. Had several problems but Stanley was very knowledgeable and informed us of all decisions and you could tell he just lived his job. It was a pricey fix and I respected Stanley more for being situationally aware that my wife and I needed to talk in private. He informed us, gave space and time to decide, and ultimately helped us out with the repairs. Others in management were very helpful too. Overall great experience
Allix M.
5 star service from Edgar who had to come do a second inspection after the home warranty company did not properly calibrate the unit. He was able to get the unit running smoother and provide great documentation for when I need to call the warranty company.
Heather Campbell S.
Andrew was on time, determined the flange needed to be replaced, gave us the quote and scope of work, and made the repairs. He explained how the placement was off, and that it appeared to have been like that since construction (21 years ago when we built).
Now we have a new flange, installed correctly, and ready for the new toilet!
Now we have a new flange, installed correctly, and ready for the new toilet!
Carrie Ann O.
Had an issue after a recent servicing and called for help. I don't know who the woman was that I spoke with in the phone but she was empathetic and very kind. She did what she could to make sure someone could come out same day and was able to find someone even though it was Labor Day weekend! Damian, who was a delight, showed up and fixed everything straight away! Thank you ❤️
Vago K.
Just had Russ come out today to look at my unit, he showed me pictures of the stuff that I might need to replace/fix was very professional very understanding and overall a big help
Dianna Rodriguez B.
service tech, Judd Navarro did a great job today servicing my water heater & increasing the water pressure to my home, which we really needed . He was informative, professional ,& polite. 👍🏽Judd.
Don F.
We were having a humidity problem that was creating mold around the vent plates. The IAQ team of John and James vacuumed and cleaned the ducts and covers with anti microbial solution resolving problem
Amy L.
Davey came out to our house due to an AC issue - he was polite, friendly, and walked us through all our options. He got us scheduled quickly. Highly recommend!
Caren Berry M.
I had my water heater flushed and my anode rod replaced. They were very friendly and knowledgeable . There were a couple hiccups but I trust this company and they fixed the situation!
Debbie N.
Russ Sapp came yesterday 8/18/25. He was prompt, very courteous, explained what he was doing with taking pictures of our AC unit and what areas of the AC unit needed attention. He didn’t rush. He spent time answering our many questions. He gave us options and gave us price quotes on the spot for each service we had asked about or that he suggested. He had a sense of humor as I said to him “I take it Sadie approved of you?” I took that from the commercials saying if Sadie doesn’t like the person, they’re not hired. I’d ask for Russ again. He has an A+ rating.
Michelle N.
I found that my water heater was having serious issues and the technician Justin was awesome and very personable. He explained everything and answered all questions.
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!
Dolores B.
I have never had a bad experience with Goettl. All the different workers I have had over the years have been great.
I definitely recommend Goettl for all your needs.
I definitely recommend Goettl for all your needs.
Dee S.
Napoleon Higuera and Dominion fixed my leaking toilet. They were both friendly, knowledgeable and experienced. They replaced the parts inside the tank and left the toilet area spotless and dry. They checked the water quality and made sure everything was working properly.
Nick was helpful, friendly and professional in scheduling the appointment around my commitments.
I have used Goettl for nearly 20 years for my plumbing and HVAC needs. I recommend them as reliable, professional and easy to work with.
Nick was helpful, friendly and professional in scheduling the appointment around my commitments.
I have used Goettl for nearly 20 years for my plumbing and HVAC needs. I recommend them as reliable, professional and easy to work with.
Abraham O.
Chris went above and beyond during his quote. He pulled one of the cartridges out and with how old they are, it did not go back in easy. He took the time to go back-and-forth turning the water main of
Mike W.
Nick, is the technician that was assigned to my house to check out my A/C. Nick was very thorough. He explained to me what he was doing and why. Nick showed me all the things he looked at on my A/C system. He explained to me why I might need a surge protector on the unit. I told him I would talk with my wife and explain it to her. Nick is a wonderful person to have working for your company. Thanks for sending Nick.
June J.
What a wonderful experience with your company. Each and everyone of them were on time very respectful to me and i appreciated that. They came out the same day got the job done in no time.
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.
Sincerely, June Jones
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.
Sincerely, June Jones
Gina H.
Goettl has been great so far!
And I would highly recommend the company and the quality technicians like Jarod.
Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.
And I would highly recommend the company and the quality technicians like Jarod.
Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.
Larry B.
The service man Colby was on time and very efficient and he seems very knowledgeable about what he was doing and he did a great job , I would definitely recommend this service from these people .
Jerry J.
Nicholas Mayhew came to our home to repair/replace the garbage disposal, unclog a kitchen sink and replace a bathtub spigot. He was assisted by Caleb. Nick gave three price quotes and options on what to repair before any work was started. He and Caleb repaired all in a matter of a little more than two hours, including a parts run. Both technicians were courteous, personable, professional and thorough. The price for all was reasonable. I highly recommend Goettl of Tucson.
Ken M.
Saul came to my house about an hour after I called in the workorder. Found the wiring problem and fixed it and left within 1 hour 30 min after arriving.
Lisa Sahd K.
Amazing service, professional, and informative! Highly recommend! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Linda S.
Edgar & Johnathan were fantastic. Professional and throughly checked our AC unit & replaced our filters. Went over in detail the inspection. Highly recommend & give a 5 Star rating.
Joyce Ann K.
Francesco Tocci did an outstanding job for us inspecting and maintaining our plumbing . He fine tuned our system to insure it was working optimally. Please convey our appreciation to him for a job exceedingly well done.
Jennifer Jones M.
Absolutely FANTASTIC service! I noticed an issue this morning, 2 Professional and GREAT technicians (Wil & Adrian) at my door same day!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!
Sy S.
Goettl Home Services,
Everyone from the Goettl sales representative Christian, Tech / Advisor Josias recommended a HVAC A/C and Heating system replacement. Technicians team Veronica and her partner.
Everyone from the Goettl sales representative Christian, Tech / Advisor Josias recommended a HVAC A/C and Heating system replacement. Technicians team Veronica and her partner.
Dena D.
My experience with Goettl was very good today. Stanley Heath was very professional and thorough during our annual plumbing check. He explained what he was doing throughout the process and also gave me some tips on keeping the water faucets in shape.
Lori M.
Always wonderful service.
Jeremy Canchola serviced our mini-split today with the usual Goettl efficiency and professionalism.
Highly recommended!
Jeremy Canchola serviced our mini-split today with the usual Goettl efficiency and professionalism.
Highly recommended!
Cindy J.
Excellent experience! The plumber was professional, friendly, and super knowledgable. This is the first time I have ever used Goettl. Because of this technician and my amazing experience, I will be recommending him/Goettl to all of my real estate clients. Highly recommend.
Dave S.
Would like to commend Jacky Lin for his rehab of our HVAC. He is very knowledgeable & he provided us with outstanding advise & recommendations.
Hopefully, we will get Jack for our next service call.
Hopefully, we will get Jack for our next service call.
The Traveling Nanny L.
They did installation on our Electric Hot Water heater. I had excellent Customer Service. The quote was competitive, Zach was personable and answered questions as did office. Satisfied w/installation
Juline Magruder R.
Francisco Tocci came out to inspect our plumbing to ensure that all is working properly and performed maintenance on our system. His friendly attitude, attention to detail, and patience in explaining all of his work and recommendations were greatly appreciated.
Jacky V.
Had a gas line in my home that needed repair. Goettl was quick to send a technician that night even though it was well past business hours. Chris came over and gave us a quote. He made sure we knew our payment options and thoroughly explained what the repair was going to be like and the steps we needed to take with the gas company. As 1st time homeowners, we were feeling pretty nervous but Chris made sure we were informed and taken care. Repair was done the next day and Chris helped us stay within budget. Thank you Goettl!
Jessica C.
Booked a Rejuuuvenation and was very pleased with Romel’s service! He was very professional and walked me through everything he was checking and testing throughout my home and on my unit. Thank you!
Susanna Steffens H.
I am so thankful to Nick and Devin who came by this morning and found my clogged sewer pipe issue. As a stage 4 cancer patient, my ability to flush toilets, take a shower, and clean my home is vital to my health. Goettl provided me with a reasonable fee to fix this issue. I would definitely recommend their services!
Paula C.
I had John and Mark here in installing water purification, new tankless and some repairs. they were very professional and very satisfied with equipment and service. great techs. strongly recommend. thanks
Toni-Eddie J.
We have had Goettl of Tucson service for about a year and thank goodness we had them to call when our AC failed and had a condensation leak in the attic . Goettl sent ROBERT out right away. He did a thorough inspection and informed us of what we already felt we needed to do with our old system. He sat down with me and went through the pros and cons of repairing the old vs replacement. He explained everything about a new Goettl system. From all the benefits, to the great warranties to the peace of mind we’d have not having to worry what would and could happen next to the old system. He was friendly, thoughtful and professional. He put in a call to TYLER in sales & finance to reach out to us. He did and went through all the models of systems Goettl has to offer and all info we needed to make a decision and give him a call back. Robert gave us positive points to know we wanted a new system and Tyler gave us option on how. Thanks guys! Next day bright and early came some amazing techs ADRIAN and LUIS to install our new system. Such professionals, friendly with great personalities. You guys worked hard and it looks & runs incredible. You guys are amazing!The decision to invest in a Goettl system was because of an awesome team of Goettl employees.
Robert, Tyler, Adrian & Luis, Thank you all so much.
Robert, Tyler, Adrian & Luis, Thank you all so much.
Patrick Olea Z.
Bobby Smith is great at explaining the options I have with my AC and Heater. He also let me know about the maintenance plan which is going to be great for me so I can always keep up to date with the AC and the heater. Also I didn't know that you did plumbing and he said I could get plumbing work done too so I am going to do that right away. I liked the photos that were taken to explain the situation on where I am at with the unit. All in all it was the best technician experience I have had since becoming a home owner in 2010. I would highly recommend Geottl and Bobby to anyone because of getting things right the first time, going out of his way to help, following up and keeping promises, and great product and technical knowledge. I'm not super informed on my home machines so it is comforting to be in good hands.
