Heat Pump Repairs: Refrigerant Leaks

Discover the versatility of heat pumps in the mild winters of the Southwest—they function as both cooling and heating systems. This dual capability is achieved through a refrigerant cycle and a reversing valve. However, it’s crucial to note that systems using refrigerant, like heat pumps, may be susceptible to leaks. These leaks can harm the system and compromise its ability to maintain home comfort. Learn to identify signs of a refrigerant leak with these tips to ensure your system’s optimal performance.

How the Heat Pump Works

Similar to a standard split central air conditioner, a heat pump evaporates refrigerant in the evaporator coil to extract heat. The heated refrigerant is then transferred outside to the condenser coil, where it is condensed, releasing the absorbed heat outdoors. This cycle repeats until the desired indoor temperature is achieved.

In contrast to a central AC, a heat pump has the ability to reverse the refrigerant flow and switch the function of its coils. This allows the system to extract heat from the outdoor air and use it to warm the indoor air—an efficient process that doesn’t involve generating new heat. However, insufficient refrigerant levels can lead to operational issues.

Watch out for these signs of a refrigerant leak:

Short Cycling: If your HVAC system starts up but quickly shuts down, it could be short cycling. This strains the system and can cause lasting damage. Insufficient refrigerant can lead to overheating as the system struggles to meet heating or cooling demands.
Hissing Sounds: Strange hissing noises from your heat pump may indicate refrigerant escaping. No, it’s not a snake—it’s the sound of pressurized gas leaking from the system.
Increased Costs: Don’t settle for overpriced heating! If your heater is becoming expensive to run, it might be due to a refrigerant leak in the system. Keep an eye out for potential leaks to maintain efficient and cost-effective operation.

transform your comfort with goettl

Experience seamless seasons with our top-notch heat pump repair and installation services. Don’t let heating issues chill your home—trust Goettl to keep you warm. Schedule your service today for reliable warmth and unmatched expertise!

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Testimonials

What Our Customers Say About Us

Based on 43277 reviews

James C.

Jorge was very personable and professional. He walked me through the inspection process, and when an issue was identified he clearly explained what was wrong and my options to fix it.

Lisa B.

Andrew presented professional services. Working to resolve any issues with my A/C vents. Determining options for cleaning or replacement once my testing is done. Highly recommended.

Daniel P.

Appreciate Goettl and their team. They came out to look at my water heater, and were able to replace it the same day AND take care of a few other minor leaks. They provided me with the best deal.

Laura S.

Thank you Ronald Dumas! We had a lot of questions. Ronald had great knowledge of our system and took care to explain everything so we could understand what we needed.

Rosemary

We had no hot water and water was leaking out of the tank. I called Goettl at 10:00 and by 1:00, a tech arrived and confirmed that my hot water heater was toast. He put in a call and the company sent Mark to install a new hwh. Both men were extremely courteous and professional.
By the end of the day, I had hot water and Mark left no sign of a mess behind.
I was surprised at such fast service and impressed by everyone I interacted with.
Great company!

Samantha H.

Jacob was great! He called ahead, was very professional and helpful in describing the situation and what was needed. He was able to complete the work the same day so no delay was necessary in getting a new water heater and pressure system installed. On top of it all he was nice enough to answer all my questions.

Charlie K.

Chris R. helped us with our HVAC tuneup. He was very informative and patient as we discussed options. He is what makes Goettl so great in my opinion!

Michael T.

Gilbert did a really great job for us. He did maintenance service on our HVAC system. He also checked our attic and found we were low on insulation. He explained why we should have more insulation. He had me talk to his supervisor, Cody about insulation and that Goettl can install insulation. I plan to add insulation, but not at this exact time. I will check around for prices to bring it up to code. I may have Goettl do it.
Gilbert was very knowledgeable and explained what he had done for us and about insulation. If you had a scale to 10, Gilbert would earn that 10! Thanks.

Kaye E.

Stacy was awesome! He was professional, thorough, so polite, knowledgeable, and shared pertinent information as well as applicable specials through Goettl. I am very pleased with the Goettl maintenance visit.

Angela G.

Richard was kind and thorough. Very thoughtful and knowledgeable in his work and customer service. These techs are why I continue to trust Goettl - thank you so much!

Chantel M.

We had our routine check in our home and Andrew was amazing. He was very friendly and explained everything well. Thankful he was able to check the house and let us know how things are standing.

Sharon F.

Frank was extremely knowledgeable and helpful. Answered all my questions, made suggestions to make my electric service more cost-effective, and managed my problem with no issues or problems. I appreciate his professionalism.

Shawn S.

Isaias Did a Wonderful Job getting our A/C unit brought back up to tip top running condition. He went above getting us setup with the new app including getting our account updated as well.
His help was very much appreciated.
Sincerely,
Shawn

Mark G.

Technician Blake provided outstanding professional service. I am completely satisfied with his professional and customer service. For sure a 10 star technician. I will recommend him by name for future services required.

Vincent R.

Daniel Castillo did a great job for me. I have an account with Goettel so the preventative service is included in my contract. He explained the results of my service with pictures. Thank-you Daniel

charles M.

Kevin was very experienced with everything. We could not believe that your company could have my AC changed in the same day. Your other two technicians that installed the unit were also great. The only thing they did not show me how to connect my phone to the thermostat. I would recommend the company to anyone.

Scrape W.

Amazing HVAC tech Amanda came out for service, then followup service as well. Clearly not your average specialist, her attention was laser focused, and she meticulously explained every step of the problem, process, and solution. Excellent experience overall.

Miranda C.

Daniel and Josh were my life savers today. They were professional, friendly and got the job done. I will definitely use Goettl again in the future for my plumbing issues!

Arely G.

I had an AC issue and Jesus Gloria came on time and had the issue fixed the same day! He is super professional, explained everything clearly , worked efficiently and I’m more than happy to recommend Jesus to anyone who has any issues with their AC.

Jann G.

Goettl Air Conditioning and Plumbing has great customer service. Jacob was very knowledgeable and professional. He answered all my questions. I definitely recommend them.

Renee G.

Sam is a fantastic l, service professional. He definitely went over and above to solve a complex situation. He's a rock star!. I would highly recommend him and his company.

ca N.

They saved the day for us !! Had shower back up and smart toilet pouring out water at base .. of course at 4:30 pm.. called and they were here within 45 minutes.. figured out we had a blocked sewer line , scooped snd ran a clean out ..very reasonable and very pleasant snd professional.. absolutely love this company.. give them a call !!

William Y.

Griffin Cottrell came to our house to do a Winter HVAC check. He was very thorough and wrote up an excellent report on our system. I highly recommend Griffin of Goettl Air Conditioning and Plumbing.

Eric P.

Love Goettl!

Tai Fernandez-Estabillo, service rep is excellent. I deal with a lot of contractors in my student housing operation and he is at the top of his field. Proud to know him. Thanks for the professional service Tai.

Harrison B.

Excellent service. Get there AC / Heating monthly plan to check your planning and heating and cooling twice a year worth it. The price says are a little high, but I guess it's better to fix something before it breaks down.

Kristey

David Bell did an outstanding job fixing our heating system. He was incredibly thorough, patient, and kind throughout the entire process. He took the time to really understand the issue before getting to work, and made sure everything was completely resolved before he left. His professionalism and attention to detail gave us total confidence in the repair. We truly appreciate his dedication and highly recommend him to anyone in need of reliable, high-quality service!

Jesus V.

Jesus Gloria did a fantastic job. Great service!

Husam, Raymond, Johnny, Joe, Marcus; Very professional and great communication skills. Great service all around!

Conor T.

Devin showed up on time and communicated great. the service was very friendly and he had a lot of knowledge on what we needed and how to solve some issues with our water and plumbing system, great service!

isela G.

Jesus Gloria was so professional the moment he showed up, he was friendly and clearly knew what he was doing! He explained the issue with my unit in a way I could understand and walked me through everything he was going to fix! I appreciated how respectful he was of my home and I can see he takes pride in what he does! I definitely recommend!

Henry T.

Had a water leak and Goettl Air was able to respond within 48 hours. Skip Yonkers was incredibly friendly and knowledgeable and was able to quickly resolve the problem and present me with various options. I definitely recommend them.

Sandra B.

Colby was the best technician we have had since moving here. He was very knowledgeable at his job and was committed to finding results for our issue. He was very polite and easy to deal with. We did not Pay for his visit because it is included in our yearly plan which again is reasonable. But we are happy that he came up with a solution to our issue at a price we can afford.

debra W.

I would like to thank Mike Lane, for his amazing customer service! For having such a good disposition, when answering my endless questions about a capacitor.
Mike was so very thorough and explained each thing that he was taking care of, that I asked him if I could request him for our next service.
I wasn’t sure if I was going to renew my membership with GOETTL, but after such a great experience with Mike, I’m definitely renewing..

S T.

He was excellent at explaining what he was doing. He was clear and showed pics of everything he found. Extremely helpful and was very efficient getting the work done.

Stephen H.

Not only did he work on the pressure outside with new valve, but he checked the shower. Removed the head to let old build up out. Now working very well.

jennifer M.

Fast service, fair pricing. Our tech Ashton was extremely conscientious, professional, and explained everything well. Highly recommend and plan to have them replace our units in the next year.

MinMang

Josue was an excellent technician who came with an amazing amount of energy and was a real go getter. I am always getting great technicians from Goettl.

Kenneth C.

Good fast service. John the install technician did a great job in the install and educated me about the system and how it works and the benefits of the new system

Daniel came out to perform my yearly maintenance review he did a great job. He was very informative. Provided recommendations and very knowledgeable. Very polite and professional. I would recommend him for services

Al B.

Michael Gardner did a great job replacing the UV light in our Bosch unit. He's very knowledgeable on this unit. I request Michael by name for the inspection and service of our unit.

Paul W.

Geottl Team member Jahfear swung by today as scheduled, and did my whole house duct and HVAC cleaning. He was polite and very neat putting plastic sheeting down everywhere while cleaning the duct work and even vacuumed up everywhere he worked afterwards. Thank you Jahfear and the Goettl Team for making my whole house maintenance job easier by dealing with one company that does it all!!

Betsy K.

Wonderful experience!! We knew we needed a new garbage disposal and had some other issues. Within 24 hours Zach W and team came to our rescue. Ryan provided a great in home estimate as well. Goettl does cost more than other plumbing companies BUT they back up their work and trusted in our house. They will not over sell you but tell you want is needed and what is suggested.

Eric W.

Technician Brendon arrived on time and quickly and accurately evaluated the problem as well as my level of understanding. He made sure I realized why he was doing specific repairs and how the cost was adding value to the system. I’ve used Goettle in the past and will continue to use them for future needs.

alyjah T.

I would like to thank Zach Wreesman for his excellent customer service and attention to detail when he installed my new water heater! I was very pleased with his work! He was very polite and professional.

Mario C.

Gilbert is exactly what you want in a tech. He was patient in listening to what my perceived situation is with all the context I could provide while also doing a fresh analysis uninhibited. This allowed him to corrobote some aspects of what I knew and what other companies claimed but also correct some other aspects that were misinterpreted or incorrect altoge. Add in personability, reasonability, and hard work and I could be happier.

Goettl is not cheap, although their service visit is very inexpensive, their quotes are almost always considerably higher. The service from an employee like Gilbert, however, is the sole reason why I would even consider entertaining a higher cost.

Cathy P.

Jarrett was awesome! Definitely educated me on how to take care of my unit! It might be because I have a membership , but he came fairly quickly and no trip charge! Thank you , Jarrett and Thank
you Goettl!

Lauta S.

Mathew and Jose C. came to our rescue when a mouse was obliterated by the fan in our outdoor unit. They cleaned and check the unit to make sure nothing was loose or damaged. Mathew has always been honest and upfront about any cost before doing the job. They have been here before and we trust Mathew, Jose, and Goettl with our AC and plumbing needs (and we've used them for both). Hopefully it will just be the seasonal checks and nothing more...knock on wood.

Joseph K.

Michael was everything I needed him to be. He gave me the facts and offered a solution and is coming back to complete the work for a very reasonable price. Thank you for the professionalism.

Lorry B.

I recently had my furnace winter service completed. Amanda was the service tech who came and did a thorough inspection. A new part was needed and was installed the same day. Amanda was a delight to work with. Goettl has always provided exceptional service.

Katherine P.

I had a free assessment of my heating and air conditioning system.. done today. It is old,will need to be replaced before summer. Please 🙏 for me. I do have a great company to work with me ! THANKS goodness!!

Janet M.

Goettl provides excellent service and their staff exemplifies Goettl mission statement. Jacob went above expectations. He is a hard and conscientious worker. Polite and considerate. Left area cleaner than he found it. A+++

Robert C.

Technician was very thorough and explained everything very well. As it turned out the toilet repairs were not needed at this time. There was no cost for this visit.

Carlos S.

Billy McDermott is a polite & skilful technician. He was quick to troubleshoot the issue and went out of his way to track down the replacement parts. He left the work area cleaner then it was before. He also explained the issues and offered advise for preventive maintenance.

Wesley G.

Andrew is a true professional. He explained everything that was going on and his recommendations. He did not try to sell something that I did not need.

Shirley M.

Chuy Flores and his partner did a fantastic job of cleaning our ducts and explaining what was occurring. He and his partner was very knowledgeable and committed to the job.They was professional and confident. I strongly recommend him and his partner to others.

Miriam P.

Very satisfied with the service we received- great/timely communication. Jorge was very professional, knowledgeable and took his time explaining everything to us in detail. Highly recommend! He is the best tech we have had thus far!

Goddess W.

Wow Super tech , highly recommend Andrew Arizola explained well everything , patient with my questions , very friendly , very proffessional , thanks Goettl n Andrew a pleasure thanks for your service

Jeanna A.

We’re getting a home ready to lease. Brent Sloan was our service professional. He was so thorough! He explained why we needed each service, showed me the problems, and checked all his work when he finished. He found a problem we didn’t know we were about to have. I really appreciate his knowledge and explanation. We will definitely ask for Brent when we have another need. .

Kellie P.

Josue came out for routine maintenance December 2025 and went above and beyond.
William came out for warranty work in September and quickly got our issue diagnosed and up and working again. It's always scary when your AC goes out in Texas, so I appreciate the effort to get the work done and resolved quickly.

Pete M.

First experience with Goettl was exceptional. Jesus came to our new house and was on time, friendly, and super informative. He was more than happy to explain everything about what he was doing and what we could do to improve our system, as well as how to maintain it properly. Thanks, Jesus!

Sherrie S.

Angel San Juan was terrific! Very Personable, knowledgeable & efficient. All of the folks @ Goettl were helpful & pleasant to deal with including the Service Dept.
Recommend Highly!

William D.

Joey Martin was a pleasant change from plumbers which we have used in the past.
He certainly understands what Customer Service is all about!

Joey was on time, well-mannered, and very professional. He took care of our problem, took time to explain all aspects of the project in detail, and left the work area nice and clean.

We will definitely utilize Goettl’s services in the future, as needed and have nothing but the highest praise for Joey Martin!

DORLAYNA O.

Max was wonderful: he inspired confidence right from the start. He performed a complete changed out of my iSpring reverse osmosis water filtration system with the utmost professionalism and competence. From talking with Max, I felt that the Goettl company cares about the customer and is dedicated to providing compassionate and top quality service. I would hire them again. They will be my first call.

Hugh H.

Jason Scarberry is knowledgeable, professional, curtious. He's direct, straight forward and gives the customer options instead of trying to force something on you. Will request him from now on.

william B.

Had a leaking hot water heater....found out the heater was 22 yrs old and needed replacing . Gotta responded quickly with a concern and awareness that was notable and not so common anymore. Plumbing crew was VERY professional, courteous, and completed the whole job in one afternoon. Angel Zamora was patient and walked me through all my questions afterwards...excellent clean up...and just made the whole experience pleasant and understandable. I was impressed and highly recommend using Goettl and especially Angel Zamora

Jeff

Daniel did very thorough furnace maintenance and discovered a crack in our heat exchanger. Not the best news but we are thankful to learn about this issue so it can be addressed. He provided a quote for repair and replacement and took a lot of time to help us understand our options. Thank you.

Princina G.

Everything went great. The issue will be resolved by the end of the week. My technician was Angel and he took the necessary steps to make sure my issue was resolved.

Ken H.

I'm a member of the Goettl Sadie program and Chris Ramirez stopped by today. Another great service and experience from Goettl! They always send out very professional, thorough technicians to keep my HVAC running smoothly.

Jade I.

Shane was a great help, reasonable, knowledgeable, kind, and did a FANTASTIC job. We asked for a lot but he certainly delivered. Will bragging about him and would ask for/refer him in the future. Thanks so much SHANE!!! He’ll make it happen!

Rusty

Brandon was by far one of the very best technicians I ever dealt with. Very professional, courteous and so informative. I personally have high recommendations for him.

norma B.

Very well matter. Explain to me how much it would cost. I already had the new garbage disposal. Did take him long at all to install it.
I would recommend him.

Niki C.

Bill andJun were very helpful.I had been having a problem with my heating system on and off since the end of Nov. It was hard to find the problem .When Jun came out he was able find the problem and fix it.Bill was so helpful in getting me the attention my problem need and knew just who would know how to fix it .I have used Goettl for both my new AC and new water heater systems.I found their staff to very professional and on time and knowledgeable.Thank You some much for help

Justin B.

Christian was absolutely amazing! He restored my belief that great customer service still exists. He went over everything in detail and gave some recommendations. I will ask for him every time we need service or repair from here on out! Goettl has a good one and they should be grateful he is with the company! Thank you!

Julie J.

Jesus and Anthony are very sharp and they did an amazing job of analyzing my complicated hvac system in my 106 year old home. Jesus came up with a plan that will fix a problem caused by another hvac company that has cost me a lot in electric bills. They also recommended better Insullation which I had been lax in keeping up with. Jesus and Anthony are friendly and I have complete confidence i their honesty and integrity.
Junior and Anthony just came out to finish the hvac job in my complicated 106 year old house. They were kind and professional, just all round great young me who know their craft. My heat works great and i do not have to go into the attic anymore to change the filters.

Patrick M.

We just had our winter rejuvenation service for our home’s two hvac units. Eddie Franco was punctual, answered all of my questions, and was thorough in detailing the servicing and the health of our systems. Great job!

Juanita Arturo M.

Yes, definitely. A/C&H Technician Kevin Edwards did an awesome job.. after checking out the issues, he explained everything in detail to me. He is a very professional bright and polite person. 5+star

Juanita M.

Tech came in to check on the A/C
Thermostat. Stopped working on Monday night 10/20 /2025. GOETTL Tech. Kevin Andrew text to notify me of his ETA. Was very punctual. Explain what the problem was, he checked it out , went up to attic and found the problem. Explain to me the issues that was causing the A/C Thermostat to turn off. Went into detail explaining to me what was causing the A/C Thermostat to turn off. He was very professionalc and ourteous.
Thank you Kevin... Blessings

Joanna B.

Frank gave exceptional service ,he is courteous and very through.
Explained everything clearly and was very respectful..
Thanks for a job well done Frank.

Colleen P.

Very professional. Covered info thoroughly with us. Very respectful of costs. Put us in front of others due to our emergency. Will recommend them 100%. Extremely satisfied!

James H.

Nathan deserves a raise. Showed up on time, was very helpful with the process of getting a new HVAC system. I hope the rest of the team is as great as him, but I doubt it, because he was extremely good at his job.

James H.

I had the pleasure of meeting Nate, and I'm always very guarded with repair companies, but he was helpful and helped me get a good price on a new HVAC system.

Scott

Dan, was super friendly & when he didn’t think he could or anyone in the company could do the needed work, he recommended another company for the job that needed to be done, didn’t try to sell me on something I didn’t need, just up front ⭐️⭐️⭐️⭐️⭐️

mike T.

Great service easy going and knowledgeable technicians that fixed our air conditioner issues. Colby and Jose were very helpful and patient and now our new system is works perfectly. Veronica and Tina did the installation and iaq service and were very professional. They explained the process incredibly well, and I feel more confident in future maintenance with this company.

Sam I.

Nathan came out to inspect our heating system when it stopped working and was incredibly kind, personable, and thorough in his work. Absolutely will recommend Goettl! Benton was also very helpful in getting us a great price on a new unit.

Hailee M.

Kevin was very quick and communicative on the repairs needed for me furnace. He did a thorough inspection and even found further issues my home inspector did not find. Thank you Kevin!!!

Carlos A.

I had goettl come to My home for perform my yearly inspection. Joseph called ahead of time and gave me a timeline of when he will arive Joseph did an excellent job inspecting my home and explaining the plumbing in my house. I'm very happy with the work and attention to detail from joseph. I highly recommend him and his company. Five stars for joseph garcia!

David L.

Kevin Martinez was very personable and professional during his visit to my home. He inspected and fixed my sensors that needed updating. He also explained the benefits of the membership and sensors. Thank you Goettl for the help from a GGREAT TECHNICIAN

Austin D.

Joe inspected the house fixtures and flushed the water heater. After that I scheduled him personally to change my water shut off for the house because he was really friendly and knowledgeable with his craft. He's trustworthy, patient, and methodical with his work and will most likely be hiring him for any future repairs. Goettl is top shelf price wise but worth the cost if you want honest and solid work done 👍

Gina

Goettl installed a new HVAC system for us. We have two units and they replaced one 18 months ago and the second one last week. We were happy with the first job so we chose them to do the second one too. Carlos and Jose arrived on time and were very personable and professional. They finished the job earlier than estimated! I was pleased with the work they did, the clean up, and the information and photos of what they did. I wouldn't hesitate to have them do work for us again.

Dawn W.

Hello! Ivan from Goettl came out for a heating system maintenance and a sensor install today. He was very polite and professional.He explained everything thoroughly after he finished, ensuring I understood what he did.

Martin P.

We had a service call today to check out our heating system which was part of our total review plan we have with Goettl. Our technician Angel was on time. He did a thorough job, checked the thermostats and went into the attic where the system is located. Afterwards he went over the results. He was very knowledgeable. A very pleasant person. No charges as it was part of our plan.

As usual we are very satisfied with Goettl

Alan R.

Daniel did an excellent job, wonderful customer service. Knew what to do and kept me informed all the way. I know in plumbing, especially the pipes you can't see, things don't always go the way one thinks they will. He was on top of it all.

Dennis H.

Technician Taylor Fryar did a great job. Very pleasant knowledgeable individual. She knew exactly what to do to correct the problem in an efficient and effective manner

Miss G.

Kalif S. HVAC was very helpful and quick. He was very sweet and even my dog liked him. We would we want to recommend him to be our personal technician.

Joe H.

We had a great experience with Amanda as our HVAC tech in getting our heater back up and running as well as Jose and Ricardo for installing the new flue, Goettl is our go-to for HVAC and plumbing!

Joe C.

Received professional service and follow up to get my project completed. Amanda conducted a comprehensive check of my system, identified a major issue with my rHVAC outdoor fan and replaced it. Amanda was great and did an awesome job!

Margarita R.

Great service! Had to replace my water heater and the installation by Zach and Darius was wonderful; super respectful, kind, and well done. It was seamless and painless. Zach actually came back a few days later to make some adjustments, and again, just great service. It is always “not fun” to have to get a new water heater, but this made it easy and gave me peace of mind.

Lindsay H.

Jef came out to perform a standard, heating maintenance procedure. He arrived at the time he said he would and spent at least an hour checking and cleaning all the major parts of the system. He also took numerous photos to show me what he saw. It was a great experience and well-priced.

FrThomas Robert F.

We have had Goettl service for 6 years now. We couldn't be happier with them. Damien (AC) and Pablo (plumbing) both did work for us today. Wonderful, professional, young men.

Dorothy M.

Mark Espinosa did an exceptional job for us, very polite and professional as well as addressing all of our questions and requests. He went above and beyond!!

Big T.

I would definitely recommend Goettl. Good experience from the time I made the appointment to the end of the service. Mike H was an excellent employee. He was right on time and was very professional and courteous. He was honest about the problem and didn’t try to upsell me on anything I didn’t need, which is very rare these. I would actually recommend him personally if that’s possible. Great company and I highly recommend them.

Shannon R.

I recently had Brent S. come out to my home to flush my water heater, and he did an excellent job. He was professional and explained everything clearly. I really appreciate his attention to detail and friendly attitude. Highly recommend!

Peggy B.

Jose and Ricardo replaced my HVAC system today and were very courteous and professional. They answered all of my questions and showed me how to work the new thermostat. They were very careful moving things in and out as well. They were really nice people as everyone I have talked to at Goettl has been. Great company and service

Dr. A.

I had a major water leak, the second one in 3 months. I needed an expert master plumber to do a thorough inspection and provide me with an accurate and definitive diagnosis. Andrew to the rescue! I was really impressed with his professionalism, knowledge, empathy, and care. Andrew, and team, took the extra time required to locate the source of the leak and create an appropriate action plan. I finally feel relieved and satisfied after working with other professionals from different companies who were unable to resolve my issue.

I had such a good experience with Goettl the last time, that I decided to use them again for HVAC. Kevin was the technician assigned to my job. He was very professional and provided me with a thorough and accurate diagnosis. He patiently explained everything to me and walked me through the recommended repairs and even shared alternative solutions. I have the information I need and feel comfortable moving forward. I’m in good hands. I will be requesting him as my technician for all future calls.

Carl S.

I run an Airbnb with 5 rooms in my home, and my tankless water heater suddenly went out. In my case, this was an emergency, especially with the weather getting colder. Goettl ensured that a technician arrived within a few hours, and Juan Gil showed up in good spirits and ready to solve the puzzle.

Like most people, I typically search for the cheapest service I can find, and I end up having other plumbers come out to check out issues with my tankless water heater, who run their mouths, upsell parts (that don't seem to be causing the problem), and generally don't really know enough about tankless water heaters. This time, I decided to go with an experienced company with a good reputation, and I am glad that I did - Goettl's prices are very reasonable and worth the service they provide.

Juan, was very knowledgeable, patient, and persistent. Even better, he was careful and humble enough to acknowledge that he didn't know everything and checked with the manufacturer at every step. Juan spent a great deal of time helping me diagnose the problem (which always seems impossible to ascertain quickly with machines like tankless water heaters), and went above and beyond to ensure that my guests and I had hot water tonight.

Juan never got frustrated; he handled everything carefully and made sure to clean up after himself when he was done. If I can have Juan take care of all of my plumbing or AC issues in the future, I will. And if you're reading reviews to decide whether to call Goettl for your issue, I would encourage you to trust their service and experience. My experience with Juan was definitely memorable.

We now have hot water again. Can I get a "hell yeah"?

Shayna B.

Danielle M and Josh M did a fantastic job cleaning my shower drain. They were personable, efficient, clean, and did a great job. They used the camera to look down the drain, they cleaned it and even did the jet cleaning service of the pipes. My shower drain runs super fast now! I will definitely use them again.

UnFocused N.

Chris came out to do an annual inspection and caught some items that need to be done. While I don't have the funds yet, it is on my to-do list. Give him a bonus! (Craig, you have competition...)

Greg F.

Mike from Goettl plumbing repaired a water line that had burst under the house. He came out right away and did a great job. I believe damage from the pipe break was kept to a minimum. He was very polite and professional, and explained what needed to be done. I'm very pleased with the service. I would definitely recommend.

Kevin S.

Stephen the Technician was very nice ; patience and explained the cause of my problem with AC. I have been looking for HVAC for many years and I have seen all of them just trying to make business and making money. WithGeottl I feel none of them. They are trustworthy and do their best to make sure the customer stay always happy

Ron L.

Junior was awesome. Took the time to inspect and explain everything and make recommendations. Made sure I didn’t have any questions before he left. Very courteous and professional.

Barbara C.

Jarod was so very clear in explaining what was happening to cause my heater to stop heating. He is very knowledgeable and friendly. He repaired the issue and took the time to show me what he had done. Jarod took the time to listen and not once did he ever made me feel that it was that I needed to buy a new unit. He rather shared that he will be available to assist when it is that I can proceed with some other repairs. I truly appreciate how Jarod was so very professional. He represented the company very well.

Linda B.

My service with Gustavo was excellent, as all my service with Goettl has always been. He was very quick and efficient and in and out in no time! I'm always happy to recommend you guys to others!! Thank you!

Irene C.

I cannot recommend Geo with Goettl Plumbing highly enough! From the moment he arrived, he was an absolute pleasure to have in our home. He was incredibly friendly, professional, and put us at ease immediately.

We had a concerning plumbing issue, and Geo was able to diagnose the problem with impressive speed and accuracy. What I really appreciated was that he took the time to clearly explain what was wrong, showed me what he was looking at, and gave me honest, practical advice on the best solution.

He had the issue resolved in no time at all. The whole experience was seamless, from the quick scheduling to the efficient and high-quality work. It’s so refreshing to find a technician who is not only a master of his craft but also a genuinely kind and trustworthy person.

A huge thank you to Geo and the entire team at Goettl. You have a customer for life! If you need a plumber, ask for Geo—you’ll be in the best hands

Irene C.

Chris U.

Had Goettl come to my house to give an estimate on adding insulation to my attic. They were on time and did a thorough inspection to put together the estimate. JR. was very professional and answered all my questions

Almarosa F.

Jr was awesome. I truly appreciate his respectful response with a Beautiful character. He took his time to explain what was going on with the system. To have respectful hard working men in this ugly world that no longer shows respect to one another in the street or even in a grocery store. Thank you Jr.

Teri W.

Goettl has provided multiple systems for my home over the past few years. JR just completed a repair on my AC and he (as typical for Goettl techs) was friendly, knowledgeable, and efficient.

Barry H.

Appreciate the very detailed description of what was wrong and future recommendations for replacement and maintenance of heating system parts. This was complete with cell phone pictures and videos which helped a lot. Very personable and well spoken repair person. There are a couple of parts that I now have planned to replace by Goettl.

David or Maryellen O.

Woke up this morning and had no heat.
Call Goettl and was able to get us on the schedule due to a cancellation they had.
Jef Eusepi our tech was fantastic.
He explained everything and showed us pictures of what he was doing and fixing.

Would definitely recommend this Company and Jef.

Cheryl S.

Dan was great! He walked us through all he was doing and answered all of our questions. He gave me a lot of confidence in Goettl and the service the company provides. We’re looking forward to having him back!

Jeffrey B.

We just had the duct cleaning done so looking forward to dust free heat and AC in the summer. A $499 special! Veronica was great! She and her partner took great care with our home and were done in a very reasonable amount of time given the size of our home and the number of registers and other vents! I highly recommend you take advantage of this service if you haven’t had it done yet or has been over 7 years!😊

Jimmy O.

Had water coming through the wall all of a sudden one day. Robert Burrer from Goettl showed up and was very helpful, informative, and very respectful! Was also knowledgeable and provided top notch service. Would definitely use Goettl again and request Robert as the technician. Plumbing repairs are never fun but he helped keep us informed to make the best decisions, come up with a plan, and also a solution. Now just have to get the work completed later this week! Thank you Robert!

Kat M.

Skip was very knowledgeable regarding what may be causing the leak. He made a few adjustments and said to watch it for a couple of days. Depending on what occurs or doesn't, we will have our answer, and will know how to proceed.

trippy G.

jef Eusepi helped my step dad out after another hvac guy came out and tried to charge 700$s for a quick service. Jef set us up with reoccurring maintenance 3x a year for three units for 300-400$s a time they came out

Chris R.

Daniel and Alan were super nice and worked late (the evening before Thanksgiving) to make sure job was done correctly! Very professional and kept me updated throughout repair! Can’t thank them enough!!

Paul

Excellent service. My furnace went out at a bad time as it's getting real cold at night. They were able to come by quick and replace my furnace for a new one at a good price.

Calvin N.

Brandon was very professional but also friendly, enjoy talking to him. The workmanship was excellent, he cleaned up everything couldn't tell he was here. Great company to work with. Thanks

Christine T.

Skip is awesome! He assessed the tankless water heater and descaled it. Great service, knowledgeable, professional, fast and efficient! Highly recommend!

Reya G.

Michael H. did a great job cleaning my sewer line. He was professional, friendly, and educated me on the process. Prices were good and I will definitely be using this company again!

Tiffany P.

Frank Soto is wonderful! He has been out to my home on 2 different calls, each was a different call out. Frank Soto is very knowledgeable, kind, understanding and his time management is on point. Great Job, well done as always Frank Soto. PS. I will request Frank Soto by name for all plumbing fiasco! 5 stars again.

Fran M.

I called Goettl which had done previous plumbing for me. I couldn’t get the water shut off in the backyard. And since I have their membership, I was told there would be no trip charge Clayton Purvis was such an angel. He reached down and turned it off, and apparently I had not turned it around enough times I felt like an idiot and told him he can go back to the office and share with his coworkers what this old woman did. Anyway, he fixed it so it’s easier for me to turn it off and on. Thank you Clayton.

Maryellen O.

Woke up to no heat in our house burrrr
I have seen Goettl vans all over town and so I called them.
Got appointment right away and the Technician, Jef Eusepi, took care of our problem.

Jack G.

Had Amanda come out to do regular maintenance on my heating system in case it ever decides to turn cold here in central TX. She was polite and knowledgeable and pointed out some issue I ended up having her take care of for me. She wasn’t pushy at all with selling these services and I would highly recommend her.

Susan A.

Frank inspected our Central Heat and air very thoroughly. Knowledgeable complete and explained everything. Dependable and helpful information to decide repairs.

Audrey A.

This was my second time using Goettl, and they have proved that they are great. This time, I needed a water shut-off valve replaced urgently, and Brent was here the same day! He was patient explaining my options, offered insight about my water pressure, and took care of the problem fast. He was neat as a pin, and I would happily use this service again!

Giovanna D.

Always friendly and professional. Ken, ac tech, was the best tech so far I worked with. He was able to explain to help me know the best way to move forward.

Patty L.

Brent came to find an unknown leak that was running up my water bill. He was very knowledgeable, thorough and courteous. He explained everything. He was awesome and I definitely recommend him!

JoJean Malek B.

Today, Rodell did a thorough clean-out of our bathroom sink drains, including sending the camera down to check for build up out to the main connection to the sewer. This was included in our membership with no extra charge. He and his partner also found the mystery leak in the guest bathroom toilet and replaced the guts and seals. The thing I liked the best was his advice about maintenance and how that little hole in the sink is a real drain that also needs flushing out by letting the sink fill up periodically. Thanks for being so detailed.

Sherri H.

John Nedza was the technician that came to my house to replace my toilet and fix a drain relief valve on the hot water heater. He was professional, efficient and cleaned up. I’m very pleased!

Jeff R.

Mark Espinosa was very professional. Very satisfied with Marks work and any questions I had he had an answer for and the products name. This is the first time using goettl and I’m quite satisfied.

Gregory S.

Good morning, I had a heating system cleaning and maintenance service by your Tech Pablo Alejo. He was very professional and personable from the moment he introduced himself to the out brief he gave me when he was finished. Showed me pictures of what he worked on and explained the work he performed. Pablo is a credit to your organization!

Thank you,

Greg Sanches

Alexandria R.

Absolutely amazing. Wait time minimal, professional and service was fast in its entirety. Josh was fantastic, fixed our issue quickly and we had heat by the time he left. 100% recommend.

Eric W.

Technician Edgar arrived and instantly communication was very easy. I felt he was working with me and not for me. When an unexpected problem occurred, he was able to adjust the solution to specifically resolve my problem. Absolutely delighted with Edgar and Goettle.

Jeff G.

Our repair guy Jeff was great. Jeff repaired a water valve and outdoor water spigot/handle in our backyard. He also took the time to show us where our main water shutoff valves were located and labeled them for us ( We just moved in.)

Janine Damaris P.

Jason came out to do my scheduled Heating check. He was friendly and thorough however there must have been a miscommunication and he did an AC check instead. Another appt was scheduled.

Nancy H.

We were very pleased with Dusty Pond when he examined our two HVAC systems. He was very professional and explained everything he was doing to us. We have been using Goettl for 16 years.

Mary Germaine B.

Goettl came out for my Fall check up. Rodney was amazing, early which was great! Knowledgeable, and very nice. I would recommend the quality of Goettl any day

John B.

Devin Clay was very knowledgeable and ver y personable. A great asset to your team and we recommend Goettl all the time when ppl want plumbing or HVAC services-

Daniel W.

I have been very pleased with their service. Technicians are very professional and confident Joey Martin, worked on my bathroom and did a wonderful job.

Oscar D.

Michael Gardner from Goettl was fantastic! He was professional and did a great job. He educated us on what he did and provided feedback on his next recommendations to perform on our HVAC system. Would highly recommend Goettl for your AC and Plumbing help!

Davidson D.

I requested a plumbing drain inspection from Goettl. Service rep arrived introduced him self and went quickly to work. He was courteous and polite. He proceeded to inspect my plumbing and Drains. Shortly after he visited my hot water room he requested be to accompany him to observe there was a stream of water coming out of thr drain pan. He reviewed with me some of the items associated with my current installation that might be best updated and replaced. He gave me an estimate and we should. Hands and he proceeded to remove and replace my hot water heater. The job was completed and tested tan a timely manner and he left the area in a clean and organized manner. If you need plumbing I recommend Tim at Goettle

Edie G.

Saul came out to do my winter ac/furnace service. He did a great and thorough job. The last tech Goettl sent didnt even enter my house or do anything close to what Saul did. Thanks again, Saul!

Ann E.

Johnathan was very professional and courteous. Did a fantastic job setting everything up for the first time. Really appreciated his time. Highly recommend him.

Barry T.

Ian Palacios came out yesterday to service and inspect our A/C system and he did an outstanding job. He also changed out the air filters. We really appreciate the fact that he was on time and let us know when he was on the way. This is why we chose Goettl for our heating and air conditioning needs.

Jim V.

Used Goettl for a second estimate on duct cleaning. While not "cheap" if was $200 less than my usual provider! Booked it easily and Eric and Tim were excellent. Took great care of my property, were efficient, polite and effective. Showed me before and after photos of my system. Very satisfied.

Chesca T.

Geottle Air Conditioning Plumbing is fantastic! Tech Geo arrived promptly, diagnosed the issue quickly, and fixed it perfectly. He was professional, knowledgeable, and courteous throughout the entire visit. I highly recommend Geottle Air Conditioning Plumbing — and definitely ask for Geo!

Jennifer Lynn K.

Kristian is amazing very professional, went the extra mile to make sure we understood everything that he he was suggesting for our home!! Highly recommend this tech to anybody and everybody. This company is far the best I’ve ever had feel very comfortable very knowledgeable.

Suzie M.

Kristian amazing, very professional, went the extra mile to make sure we understood everything that he was suggesting for my home!!! Asked if there was anything else that we needed not a pushy sales person whatsoever!!! Very knowledgeable!!

Martha Wells J.

Kevin M. was very courteous and knowledgeable. He made sure that all of the services were complete. He went above and beyond to make sure my unit was at peak functioning levels!

Lynne Hambrecht B.

We ordered a new refrigerator from Lowe’s. When they delivered it, they said they could not install the water line. We were not familiar with plumbers so we asked our neighbor who did the plumbing in his new shower. He said Goettl and he was very happy with the results. I called them they sent out a wonderful servicemen, Gerardo Gonzalez. The builders had used 3/8” pipes and Lowe’s seemed to only have 1/4” connectors. Gerardo solved our problem and we had to get Lowe’s out again the next day to finish the install. We highly recommend Goettl and appreciate the caliber of their staff!

Jon B.

This is how a service/install company should work. Price was exactly as quoted and was very fair, comparing to multiple others. They never tried to add on extras like all the others did. Installation day was when they said it would be. They scheduled the building permit, attended the inspection, and it was on time. Best for last, the system works perfectly and is super quiet Why can't more companies do business like this.

Catie P.

We have been Sadi club members for years. The service is excellent from the customer service representatives that answer the phone to the individual technicians that come out to your home. Two years ago we replaced our AC unit and went with a Goettl installation after years of having them maintain our older unit.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.

Lauren B.

Called with a broken pipe under house. Napoleon came out quickly and got the repair done super fast. Such a kind person and was very reassuring when I was freaking out. Such a great company!

Mindy Sue L.

We bought our unit with them three years ago, and since have received great service. Christian was out today for a maintenance check and he reminds us why we stay SADI members. Great deal.

Karen K.

I had a great experience with Goettle . Jordon did a wonderful job in diagnosing issues with my air conditioner. He was very knowledgeable , so helpful, and very professional. On the return appointment , Jeremy did a great job as well. He listened to my concerns and finished what needed to be done. He was very professional. Thank you both!

Dustin S.

Highly recommend Goettl. We’ve been using them for years, they come through for us everytime. Just had Mike H. out to diagnose some plumbing noises coming from the bathroom and he fixed it in 30 min.

Debalene E.

Great service techs. Full disclosure repairs. I’m a Sadie plan member and have a lifetime warranty on my air conditioner through them. I’ve been very happy with GOETTL.

Barbara K.

Griffin Cottrell did the yearly check of my air conditioning unit. He seemed knowledgeable, thorough and persistent. When he found the unit was functioning at 35%, he continued to search for the reason why. He replaced the capacitor and cleaned the coils which improved the function. I would highly recommend Griffin, as well as Goettl for your air conditioning needs.

Danice B.

Preston Walker was an exceptional technician. He explained everything. He was respectful and courteous. He is a great representative for your company.

Diane W.

Nick Mayhew and Jan came to our house to repair our pipes. They did an amazing job! They were knowledgeable and professional. I would highly recommend Goettl !

Mysti Y. Hunsaker A.

Russ came out to or home today to do a rejuvenation on our 2 ac systems. He did a thorough job and explained what needed to get done and what should get done. Thank you Russ.

Adam M.

Just had Preston Walker our technician come by for our complementary check up on our A/C unit. He was incredibly insightful and respectful of our home and yard. Even shared each step of what he was do

Becky B.

We called on a Saturday and thankfully Christian Acosta was the one on call to help us out. He was knowledgeable, kind, super patient with our very curious child, and did absolutely everything in his power to get our AC back on. Unfortunately the blower motor was toast. He got us set up with a window unit for the time being and. Fast forward to today, Wednesday, and Christian and Ian came to install a new blower motor for us. Both gentleman were wonderful! They kept us informed of the process and what to expect as they replaced the parts. Our house is already cooling back down and I have Christian and Ian to thank for that! They did inform us of a military discount, which was very helpful, and they insured the entire process was as streamlined as it could be. If we ever need assistance in the future, I will be calling and asking for Christian and Ian because I know they will ensure that our HVAC system has been treated with the highest quality of service. They also brought our son an adorable plushie of Sadie, the Goettle mascot, and a flashlight. Its comforting to know that when Christian and Ian are on the job, you'll be taken care of as if they were working on their own homes.

Shirley T.

I had a plumbing issue that was addressed within 2 hours by an extremely knowledgeable master plumber that explained every step of the repair. His expertise and kind communication were reassuring.

Kellie V.

Hugo Castro came on Sunday afternoon and fixed my A/C. He couldn't have been more polite and prompt and professional.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.

Sis B.

James did a wonderful job explaining and letting me watch as he diagnosed why the master shower was taking so long to heat up and also flush our tankless water heater. Very polite, thorough, & honest!

Kathy Calahan L.

Thank you Jerry for two plumbing jobs well done. Jerry cleaned out pipes from bathroom sink which were draining slowly. Jerry showed before and after pictures from his camera and what a big difference. Sink draining much better now.
Jerry also noticed our water pressure was low after flushing toilet then trying to wash hands in bathroom sink which were so he suggested a new pressure regulator as we have had a new better water conditioning system installed. We now have the best water pressure even when using a shower and kitchen sink faucet at the same time. Also Jerry is a master plumber and we appreciate his knowledge and experience. Will definitely call Goettl again when a plumber is needed.

Ralph & Kathy Lesmeister

Tony M.

I had Chris come out for a plumbing checkup, and he was great. Very educational, as he explained the pros and cons of my plumbing system. He explained what I needed, and what to look for in the future. Very easy to talk to, and was a real pleasure to work with… great guy

Teri H.

Dan, the service Tech that was sent out was on time (actually called to see if I was home to come a little early) was very polite, professional, and knowledgeable. He did a great job and even wore booties over his shoes while in my home. First class service! Thank you!

Chris C.

Company sent us Stanley to help with a water line for our refrigerator. Had several problems but Stanley was very knowledgeable and informed us of all decisions and you could tell he just lived his job. It was a pricey fix and I respected Stanley more for being situationally aware that my wife and I needed to talk in private. He informed us, gave space and time to decide, and ultimately helped us out with the repairs. Others in management were very helpful too. Overall great experience

Carrie Ann O.

Had an issue after a recent servicing and called for help. I don't know who the woman was that I spoke with in the phone but she was empathetic and very kind. She did what she could to make sure someone could come out same day and was able to find someone even though it was Labor Day weekend! Damian, who was a delight, showed up and fixed everything straight away! Thank you ❤️

Amy L.

Davey came out to our house due to an AC issue - he was polite, friendly, and walked us through all our options. He got us scheduled quickly. Highly recommend!

Caren Berry M.

I had my water heater flushed and my anode rod replaced. They were very friendly and knowledgeable . There were a couple hiccups but I trust this company and they fixed the situation!

Michelle N.

I found that my water heater was having serious issues and the technician Justin was awesome and very personable. He explained everything and answered all questions.
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!

Mike W.

Nick, is the technician that was assigned to my house to check out my A/C. Nick was very thorough. He explained to me what he was doing and why. Nick showed me all the things he looked at on my A/C system. He explained to me why I might need a surge protector on the unit. I told him I would talk with my wife and explain it to her. Nick is a wonderful person to have working for your company. Thanks for sending Nick.

June J.

What a wonderful experience with your company. Each and everyone of them were on time very respectful to me and i appreciated that. They came out the same day got the job done in no time.
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.

Sincerely, June Jones

Gina H.

Goettl has been great so far!
And I would highly recommend the company and the quality technicians like Jarod.

Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.

Larry B.

The service man Colby was on time and very efficient and he seems very knowledgeable about what he was doing and he did a great job , I would definitely recommend this service from these people .

Jerry J.

Nicholas Mayhew came to our home to repair/replace the garbage disposal, unclog a kitchen sink and replace a bathtub spigot. He was assisted by Caleb. Nick gave three price quotes and options on what to repair before any work was started. He and Caleb repaired all in a matter of a little more than two hours, including a parts run. Both technicians were courteous, personable, professional and thorough. The price for all was reasonable. I highly recommend Goettl of Tucson.

Ken M.

Saul came to my house about an hour after I called in the workorder. Found the wiring problem and fixed it and left within 1 hour 30 min after arriving.

Linda S.

Edgar & Johnathan were fantastic. Professional and throughly checked our AC unit & replaced our filters. Went over in detail the inspection. Highly recommend & give a 5 Star rating.

Joyce Ann K.

Francesco Tocci did an outstanding job for us inspecting and maintaining our plumbing . He fine tuned our system to insure it was working optimally. Please convey our appreciation to him for a job exceedingly well done.

Jennifer Jones M.

Absolutely FANTASTIC service! I noticed an issue this morning, 2 Professional and GREAT technicians (Wil & Adrian) at my door same day!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!

Sy S.

Goettl Home Services,

Everyone from the Goettl sales representative Christian, Tech / Advisor Josias recommended a HVAC A/C and Heating system replacement. Technicians team Veronica and her partner.

Juline Magruder R.

Francisco Tocci came out to inspect our plumbing to ensure that all is working properly and performed maintenance on our system. His friendly attitude, attention to detail, and patience in explaining all of his work and recommendations were greatly appreciated.

Jacky V.

Had a gas line in my home that needed repair. Goettl was quick to send a technician that night even though it was well past business hours. Chris came over and gave us a quote. He made sure we knew our payment options and thoroughly explained what the repair was going to be like and the steps we needed to take with the gas company. As 1st time homeowners, we were feeling pretty nervous but Chris made sure we were informed and taken care. Repair was done the next day and Chris helped us stay within budget. Thank you Goettl!