Goettl Technician replacing duct filter

Does a Heat Pump Use Refrigerant?

Using heat pumps in Chandler, AZ is a reliable and efficient choice to keeping your home cool in the summer and warm in the winter. They essentially act as all-in-one units, with the same basic system as an air conditioner used to perform heating functions as well as air conditioning functions. Does a heat pump use refrigerant? Absolutely. Indeed, without refrigerant gas, the heat pump couldn’t run, making refrigerant an indispensable part of the unit’s ability to function. Explaining how heat pumps work can help you understand the role that refrigerant plays in the process.

We install heat pumps in Chandler, AZ!

The exact type of refrigerant and the amount uses varies by model, as do the precise details of the heating and cooling process. The general parameters are unchanged, however. The refrigerant starts out as a gas before entering a compression valve that subjects it to a huge amount of heat and pressure. It then releases the gas into a series of compression coils, where the heat is bled off and the gas reverts to a liquid (still under a lot of pressure). From there, it moves through an expansion valve, which releases a set amount into a series of evaporator coils. As it evaporates, it cools the surrounding air: reverting to a gas and return back to the compression valve to start the cycle again.

As you may have noticed, there are two sets of valves/coils: one that heats the surrounding air and one that cools it. In a heat pump, there’s one set of valves/coils inside the house and one set outside. In the summer, the inside set serves as the expansion/evaporator, cooling the air, while the outside set serves as the compressor, warming the air. In the winter time, the two roles are basically swapped, and the inside set warms the air while the outside set cools the air.

The process is very cost efficient – saving you money over a traditional gas furnace – and it works well in areas with mild winters, which is why heat pumps in Chandler, AZ are fairly common. The experts at Goettl Air Conditioning – Phoenix can perform installation and repair services on your heat pump, as well as answering questions like “does a heat pump use refrigerant?” Pick up the phone and give us a call today.

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Testimonials

What Our Customers Say About Us

Goettl Air Conditioning and Plumbing - Las Vegas NV
Based on 42582 reviews
Greg N.
Alberto did a tremendous job. He was very knowledgeable and answered all our questions. There was no high pressure upgrading just options. If we said no that was fine. I would highly recommend Goettl for any HVAC needs and ask for Alberto.
Iveth C.
After a few hiccups with scheduling things went very smoothly. Pablo took the time to listen to what I needed and the urgency of it all. He took care of the situation and got what he needed to get me back on the schedule immediately. Thank you Pablo for understanding the urgency 🙏🏽
Addendum: Furnace inspection on hold until vents can be don; but new Furnace/AC coming in soon.

Round two: Plumbing with Skip Yonker!!
Thank you Skip for making the whole process more understandable! Very informative and got right to work!! He explained and confirmed what Pablo had pointed out originally. New Water heater coming soon.

Round three: Furnace/AC in!!! Thank You Marco and Rafael for coming in extra early to get started! Had work today but they stayed and got everything installed. I honestly felt very comfortable leaving them here to get the job done!

I have recommended you to two friends already!! They will be calling you soon ☺️

Round four: New water heater pending. To be completed Friday!! Super excited!!
Diana S.
Davey came out to check furnace. It is over 60 years old and needs replacing. We discussed options. Very reasonable. Signed up for Sadie lan, which saved me money. Highly recommend Goettl. Very nice and helpful. Quick responses to inquiries and questions.
Janine P.
Jackson came out to repair some items in my HVAC system. He introduced himself and had a friendly smile. He told me what he would do and how long it might take. He never seemed rushed and took time to answer many of my questions. Jackson is very experienced and knowledgeable and made some suggestions for future projects to enhance the performance of my system.
Rick
My service tech Jaime was very personable and very detail oriented. He was extremely knowledgeable concerning my system and the issues that were preventing it from operating at peak proficiency
John C.
Frank P. is awesome! He took the time to listen to our concerns and find meaningful solutions. He even took the time to interact with our crazy kiddos. Awesome customer service. Great service as always. Highly recommend.
sandiegospurs
Joseph with Goettl did a great customer service job explaining the plumbing services I need in full detail. Joseph was patient and professional. I highly recommended Goettl and Joseph for future plumbing needs.
Bill C.
We had our plumbing system serviced by Gerardo Leon today. Gerardo is very friendly, polite, and professional. He is very knowledgeable of our system and was able to make good recommendations to help keep our system operating well into the future. We were very happy with him servicing our plumbing system and highly recommend him.
Matarraz M.
Francesco was great, excellent service and will request him again. He was very professional and even took extra time to look at a few extra concerns I had and gave me personal recommendations. Incredibly friendly and professional. He was great.
Anonymous
Richard is great. He helped us with our plumbing issue in our sink.

Alex was great with tune up and customer service!

Darean Guerra was awesome and fotnthe job done. Thank you!

Jeremy was informative and nice.
HHH H.
John was great. Service was timely, priced fairly and John was thoughtful and through. Thank you so much !! Updated. The team lead by Nick throughly inspect my primary and secondary plumbing lines and determined I was a good candidate for a poxyliner. I am thrilled with the service and follow up. As my lines were not damaged but were showing signs of debris this was a good move saving me thousands in the future. I am very grateful for Geottls service and team members. I am extremely happy. Thank you for all you do
Michael W.
I am immensely pleased with my experience with Goettl. I want to specifically praise the work of Ford and Plamen. As a customer, it was so refreshing to be treated so well by both of these gentlemen. Both their work ethic, expertise and character are a credit to the Goettl company. I highly recommend and endorse Goettl to anyone who wants this same great customer experience.
Klary P.
Jose Carreón from Goettl was great! He was very knowledgeable and professional . He took the time to explain everything clearly and made sure the system was running efficiently. Excellent service — highly recommend!
Jeffrey E.
Richard was fantastic, not in a rush and asked a lot questions to verify the issues and expectations. Was referred by my 70+ mother-in-law and she was right how good of a job they would do.
Anthony C.
Mr. Andrew Morgan was very straightforward and provided a wealth of information. I hope he remains my HVAC technician. I would definitely recommend to all customers.
Tiffany I.
Christian and Jaime gave the five star service that Goettl is known for. They were friendly and trustworthy as well. The white glove service they provided makes me want to go back to Goettl again
Maggie C.
Rudy and Blake both performed a preventive maintenance were extremely through . Very polite and informative .Gave me great options on indoor air quality and discovered co cerns that other A/C company had missed. Would definitely recommend Rudy and Blake to friends and family. Both were very honest. With no pressure tactics.
Thank you Goettl
Cole P.
The entire team at Goettl gave us nothing but confidence that the job was going to be done and done right. Every step from inspection to installation was smooth. They went above and beyond our expectations at every stage. Thank you!!
Pat C.
Great tech, as far as the company. Good luck. Had a appointment and they didn't show. Took months to get another. Still under warranty. By the time they made next appointment, no warranty. Tried to charge for something that previous tech installed incorrectly. Came out in my favor. Just the 10s of thousands invested and the amount of head ache from th beginning.
Joe Ray R.
Amanda Nations is absolutely amazing
She showed up even late in the evening completely focused and energized. Completely knowledgeable and able to provide complete assessments of my system. I want her back every single visit now 🙏🙏🙏.
I highly recommend the Sadie watchdog program!!! 👍👍👍
Sherry H.
Richard was here to do a yearly drain test and he was great! Very knowledgeable and patient!! Explained everything very clearly and was very courteous! I have had great experiences with Goettlfor A|C and plumbing services! Recommend them highly!
Margaret G.
Daniel R diagnosed my issues with the gas line to the stove. He is friendly, professional and will be back early tomorrow with the necessary parts. He put me at ease and gave me confidence in his ability to address and fix my problem. You have a good one.
Candice C.
Gilbert Castaneda was on time very professional went over everything that was done and any recommendations he had. He made the whole process comfortable and easy…that you so much Gilbert for the great job
Izzy R.
Rudy & Brandon did an excellent job with my AC/heater. After a thorough inspection they found some bacterial growth in my unit. They offered a solution that is within by budget. I highly recommend Goettl.
Elizabeth G.
Jonathan Buhidar did an excellent job checking our heating system is up and running for the winter. Goettl has always been honest in our Ac needs. Thank you Jonathan for excellent service
Carlos W.
Rudy and Brandon serviced my system today. They showed up promptly at 9:00 on Sunday. They were very courteous and speedy in their work. Would definitely ask for them again for my next service.
Evelyn B.
The service tech hunter was awesome explained everything that needs to be done. Would highly recommend Hunter. Very clear on my a/c issues. Great service provided keep up the great work
Robert R.
The Goettl Team once again provided great service. The technician Daniel Stewart was great. Very professional, polite, and explained everything. We appreciate Daniel’s customer service. Was on time and performed the work in a timely manner.
Andrew G.
These guys are great and will definitely do an incredibly thorough job. The maintenance plan is worth having. At the very least you learn of issues that can cause your a/c unit to break and you can fix them or hire them to. The yearly coil cleaning alone makes it worth the plan. Very professional and I’ve been using their service 2 years now.
Linda B.
Goettl is the best plumbing company I have used in Reno. Always professional, knowledgeable, honest, reliable and prompt. They do not give you the run around like other companies. Geo is an excellent technician.
Kenneth O.
I would recommend Goettl. Lupe the service tech was terrific, very professional and took the time to explain the steps he was taking during my annual rejuvenation service. I could tell he was doing a quality job, cleaning the coils, taking measurements, thorough inspection.
A V.
A big shoutout to Stephen Jackson, our HVAC tech, who finally figured out what’s been wrong with our system for the past 5 years! We’ve had multiple people look at it and no one could pinpoint the issue, until Stephen! Our airflow actually works now and the house feels completely different. He really knows his stuff and was super easy to work with. Highly recommend him if you’re having issues!
Katherine R.
This was a free service with their plan they put sensors on the water heater and air conditioner unit to let you know if there is a problem.Arturo was professional,kind and helpful and was done in a short time thank you for your service 💖
Tye G.
Once again Goettl comes to my rescue!!! I had an appointment for a plumbing issue and Technician Andrew Stone showed up this morning to take a look at the flapper on the the toilet. We then started a conversation about the hot water heater. Andrew then took a look at the heater and noticed that it was starting to leak. I did not want a bandage job and ended up with a new heater and replacement of the entire system in my toilet. Andrew took care of everything today and I am definitely impressed and add to all of this he was great with my furrball!!!!
Kristien R.
Brandon and Rudy did a wonderful job of finding bacterial growth and provided a great solution! Will definitely recommend them to family and friends!

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Travis B.
What can I say , Chris Emard was impeccable! Amazing performance, affable, and extremely willing to help in anyway he could! I am extremely happy with their service and will recommend them to everyone . Thank you again for the fast service, amazing team that was so astute to my needs! You have earned a continuous customer.
Elaine T.
I am very happy with their service, and the tech was awesome to work with. His name was Parker M.
I am very happy with the service I received today from Parker, he had to install a warranty part that was going bad. I am gratefully that he found my problem. I will always call Goettl for my service.

I had Zack Beckett do my two toilets for me. He did an amazing job, they both work well and no leaks. I recommend him highly.. Thanks Goettl for great technicians..
Elaine T
Bob M.
Ford is personable and professional. A great representative for Goettl. He explained as he installed and answered all my questions. Great job. Thank you Ford and Goettl.
Makayla S.
Jesus Gloria was a great help and went above and beyond to help us! And he was quick with the services provided! Will definitely be using Goettl in the future!
Gary S.
Richard was very thorough in his explanations of the problems and solutions. He provided me with estimates that prioritized my issues to make it easier to proceed with my repairs.
Kenneth N.
Absolute perfect for 31 Oct 2025 Ref. Justin EstabilloTech. Inspection of pluming. Also, for 1 Nov 2025 9 AM Justin services and current review was perfect in assistance in selecting the water system.
Stanford P.
Kristian was the plumber that came out to repair/replace a leaky hose bib that required a new pipe adapter to be sweated on the main line going into the house. He was courteous, professional and took his time to complete the job right. Would definitely call Goettl again for future plumbing issues. Fair pricing and excellent warranty as well.
Matthew M.
Chris was great. Real friendly and knowledgeable. Walked me through the process of the gas line and made sure the house and my family will be safe with the work he did. Showed up right on time and done in a short period of time.
Carol F.
Joshua from GOETTL fixed my heating and air conditioning system today. I spent several days without either, and dreading the approaching hot weather. Joshua was able to discover the issue within a very short time, and repaired it. Courteous, efficient, and job well done. Excellent work, and look forward to continuing having GOETTL take care of the heat/air system!!!
Debbie B.
Jeremy our technician was amazing! On time and very thorough. Did our 6 month review in an efficient manner and was thorough in his overview with me. Great job!
Joanna B.
Frank gave exceptional service ,he is courteous and very through.
Explained everything clearly and was very respectful..
Thanks for a job well done Frank.
Nun Y.
Austin worked very very hard in the 108 degree afternoon sun. I felt very sorry for him.
I think the guy that was supposed to be assigned to me had problems. My appointment was from 9-1 and Austin was assigned to me at 1:30 and Drove over an hour to get to me.
Now that's 💜
Rey T.
Frank P. came to perform service on my A/C unit. He did a great work explaining what we needed to focus next and offered options.

Excellent work and I’ll be happy to work with him in the future,

Thank you!

—Rey
Niki M.
Sam was amazing and friendly. He took the time to explain every process to me and even let me chat him up while he worked. Loving my first visit from Geottl and looking forward to working with Sam again in the future.
Robin T.
Camren came out to check the water heater and softener, because we had another company out to check them and they said everything needed to be replaced. He checked everything and found that the water heater was still under warranty, but is still working. The softener was unplugged and had the wrong salt in it. Instead of paying thousands of dollars to replace perfectly good units, he cleaned and serviced the softener! The price was reasonable and far less than the other company quoted.
We are true believers of Goettl and will definitely use them in the future!
Alexandria R.
Absolutely amazing. Wait time minimal, professional and service was fast in its entirety. Josh was fantastic, fixed our issue quickly and we had heat by the time he left. 100% recommend.
SONYA C.
Jesus Gloria was absolutely amazing — very professional, friendly, and respectful from start to finish. You can tell he truly cares about his work and the people he helps. He explained everything clearly, made sure everything was done right, and had such a positive and genuine attitude. It’s rare to meet someone with that kind of integrity and kindness. Highly recommend him! 🙌🏽
Alexandria R.
Absolutely amazing. Wait time minimal, professional and service was fast in its entirety. Josh was fantastic, fixed our issue quickly and we had heat by the time he left. 100% recommend.
Shawn D.
The tech was outstanding. Very knowledgeable and clearly knew his craft and what he was talking about. I appreciate his input. Represented the company very well. Will use again next time out.
Bill F.
Andrew is an excellent asset to your company. He is very professional and explained everything he was going to do and encouraged me to walk with him throughout the assessment of my entire unit inside and out. He gave good recommendations and explained what would happen if it didn’t get addressed. This is one of my best experiences I’ve had with an A/C company. Thank you Goettl for hiring individuals like Andrew that make life easier.
Alyssa A.
Our AC needed routine maintenance today, and Jaime Rosales was awesome as usual! He remembered my pets' names and no one has really done that before. Thank you!! Goettl has not disappointed us yet; we have been extremely happy with the service we have received 🙂
Vivian H.
I had a great experience with Goettl especially with our plumber, Frank S. He showed up right on time, quickly figured out what was wrong, and explained everything to me step by step so I wasn’t left in the dark. It really felt like he cared about making sure I understood what was happening. He was friendly, knowledgeable, and made the whole process easy.

I also want to give a big shoutout to the management team. it’s clear they really care about their clients but, even more importantly, they take care of their team. That kind of support really shows in the quality of the service. I will definitely be using Geottl for future plumbing needs.
Bruce Lewis J.
Today, 10/31/25, Rodney took care of my home. He inspected the heater and was very thorough. He took his time to explain all that he did so I saw the value in his service. He found bird droppings in my PVC pipes on the roof. I didn’t even know we had them! lol. He provided a reasonable estimate. He knowledge, professionalism and personality all were great. In this day and age, it was refreshing to talk with someone so positive!!! I will request Rodney back for future services. Thank you Goettl for hiring nice people. Rodney is a keeper!!! Dr. L.
Mikki V.
George was an excellent Goettl technician!
He was on time, very polite & professional, walked us through the HVAC Rejuvenation testing and shared all results.
Really appreciate the time he took to explain, wearing the booty covers on his shoes and follow-up afterwards.
Excellent service!
What more can you ask for….
Gratitude.
Michael & Angela
Joan M.
Kevin M was very personable and such a great help to me during his heating checkup. An outstanding young man who really shows that he cares. During the 3 years with Goettl he definitely has shown that there are people who can be great people in a world people trying to take from you.
Jessica H.
Erika (who answered when I called in a panic this morning) did an amazing job of making sure I would get a technician out to my house asap! The came out same day & fixed my busted pipe in no time! Super friendly, professional, and (most importantly) fast!! I’ll be using them for all my HVAC & plumbing needs from now on!
Dick L.
Very impressed with Chris Vanwinkle. Arrived as scheduled, repaired the toilet quickly, took all the time needed to show us what went wrong and what he did to repair.
GJ P.
Kevin M was awesome. Very upfront and honest. Showed me everything I needed to know about the condition of my hvac system. Even showed some past errors made by other technicians.
Kelly S.
Dago A. & his co-worker were excellent! Good communication skills, kept us informed every step of the way during the installation process. Answered all my questions and concerns regarding our new hot water tank. Kudos again to Dago & his co-worker for a gob well done!!
Geri M.
We were having issues with our furnace not igniting and having the heat remain running. We contacted Goettl Air Conditioning and Plumbing for their service. Pablo, their technician, came to the house and ran several diagnostic tests to determine what was going on. He was persistent in finding out what was wrong and why the furnace would not stay running to give us heat. He made several trips to the house to continue to work on the furnace and solved the issue. Not only did he discover the gas valve was the problem, the new one installed was faulty as well. Goetll Air Conditioning has been exceptionally great to work with. Their staff and dispatch members worked with us to get out to the house each time in less than 24 hours and always kept us posted through texts and call backs, even on the weekends. We are very happy we chose Goettl Plumbing and Air Conditioning. They treated us like family! Very appreciative of their expertise and workmanship,
Shelby B.
Dustin from Goettle was a life saver! Stuck in the middle of the road with a dead car and no where to go. He was kind enough to walk over and help me push it to safety. He even brought over some water!
Kristine W.
Davey is great at explaining everything I need to know about my hearing and a/c system! He is very knowledgeable and has great customer service! The telephone representative was also very kind and helpful in accommodating my scheduling request. Thanks Goettl!
rita R.
For my review below, I’m very pleased to post this.
The Service Manager reached out and we spoke, he explained the reason for the high cost of the repair and offered to credit our account with a substantial amount,
This is a company that stand to what they advertise and their workmanship is above what they promise.
I would recommend this company to all my neighbors.
I also enrolled into their monthly membership to come out twice a year and check everything out.
Thank you for standing behind your work….

Have been trying to speak to a Service Manager since Sunday the 26th of October, it is now October 29th called every day but no answer.
I was billed $270 for 50 minutes of a copper pipe repair, and over $600 for a close to 18 inch pipe with a fitting.
The repairman man was cordial,, it’s the company Goertl that is not a good customer friendly company. When I called to dispute the charge I was told that they are the most expensive company around. Shame. shame, also it’s a veterans owned company and they only gave a 5% discount to us because of my husband being a veteran.

Our dispute is on the cost of material, hence the hole where pipe need repair was pre prepped.
All main valves were shut off and pit was dried.
Maria B.
Frank p was an amazing tech very professional friendly and explained everything to us very clearly.
We are confident that our system will be amazing , are thankful that Mike provided us a good experience.
Debbie W.
Ashton was superb! He ordered the correct motor for my heat pump on Wednesday and had it installed in just 10 minutes Friday morning. He’s bright, friendly, and confident — truly a pleasure to work with. This young man is going places!
A. W.
Andrew M. Has the best customer service skills not to mention his persistence to find a viable solution to the problem and detailed work and explanation of what was going on with our system. Thank you.
Eric W.
Technician Edgar arrived and instantly communication was very easy. I felt he was working with me and not for me. When an unexpected problem occurred, he was able to adjust the solution to specifically resolve my problem. Absolutely delighted with Edgar and Goettle.
Jessy V.
Blake (Joaquin Phoenix) did a phenomenal job coming out today to explain how the fall/spring rejuvenation is done to keep our system maintained. Thank you for having a positive attitude, wearing shoe coverings and working quickly. You rock!
Nicholas D.
Gabriel was professional, friendly and extremely knowledgeable. He explained in detail what was being done why and future issues that may occur . He’s definitely the technician that I would like to have all the time
Jeanie M.
I was so pleased with the service I received today from Jeran Cooke with Goettl. He repaired a leak under my bathroom sink and basically rebuilt my water heater due to calcium buildup. He even installed new shut off valves, since the old ones weren't working properly. He was not only a hard worker, but was very polite and respectful. He patiently answered all my questions and showed me the work he had done. Thank you Jeran and Goettl!
Debbie K.
I have always been very happy with the services I have received from Goettl! They are professional and know what they are doing. They are pleasant and answer any questions I may have.
roselis G.
Gustavo y Steven estuvieron en mi casa y hicieron un buen trabajo , son personas muy buenas y puntuales . Son fantásticos y hacen un buen trabajo . Muy buena experiencia con ellos
SJ H.
Amanda Nations did a wonderful job, as a Senior it’s a pleasure to deal with such a professional team! We are very pleased … Big Thanks Amanda - Great Job
Oludare F.
Cobi did a Great job and was very knowledgeable. He was able to troubleshoot my new Ecobee thermostat within minutes of getting onsite, verified the status of the unit and fixed the connection issue. We also found some other pertinent issue with the coils of the inside unit prompting setting up for the preventive maintenance of the unit.
Brad B.
Daniel and Preston quickly identified my leak was related to irrigation and suggested I call an irrigation company. They said there was no charge for the visit and asked if I would think of them in the future for plumbing and HVAC needs. They were both very friendly and professional. I also followed them into my neighborhood, and I appreciated that they drove carefully and respectfully in a neighborhood setting.
Veronica F.
Amanda was detail oriented and pointed out something the guys didn't notice before...over 3 yr period. I felt at ease with her and she answered all my questions.
Bill C.
The service tech, Alec, arrived right on time. He was professional and curious. My service was preventive maintenance on plumbing. He also unclogged a bathroom sink at no cost to me.
Ann E.
Daniel M and Preston W were awesome. They did a super job of inspecting all the plumbing. Also cleared the slow draining in my tub/shower. It now drains so much nicer. Also checked the psi (water pressure) and showed me where it is located. So grateful for their thorough inspection. I highly recommend Goettl for Plumbing and HVAC work. I’m on the $19.95 plan and now feel confident that I’m ready for wintertime and the coming seasons.
Logan H.
We had Geo come out on a Saturday in the afternoon so to a water heater issue. He showed up in good time and was able to identify the problem. He gave us a couple of different options to fix or replace the unit with no pressure on us. We decided to get a new water heater installed and he was able to do it the same day. Geo made sure we had all the information we needed and answered all of our questions. After the installation was complete he made sure to show us all of the setting and explain everything that he setup. Geo did a phenomenal job! Thank you Geo!
Judy L.
David arrived on time. He was polite and started to work. The problem we had was quickly solved. The installers didn't plug the unit in. Hr also solv ed some schedule problems with our thermostat. A good guy
Amanda C.
Zach and the whole Goettl team were great, the schedulers were very helpful and our water pressure is fixed!

Daniel came out for a new issue and got it all handled in one visit. Love this company and their techs!
Andrew T.
The technician, Geo, was knowledgeable, clearly explaining the compounding issues. He worked efficiently and went above and beyond not just on one occasion but was always helpful and willing to put in extra work. Communication was good and Geo and Ricky were easy to get ahold of. These guys went out of their way to take care of every issue. Very pleased with the service on a nasty job but was most impressed by the employees.
RC T.
AC quit. Technician immediately diagnosed the problem. New part from his van had the unit running in five minutes. Great cooling since the. They are now in my address book!
Jerry M.
Amazing professional service. Daniel was extremely knowledgeable. He proceeded to share all his knowledge and was completely transparent when it came to his service.
Mitch E.
Shane Smith with Goettl came over and in short order had our water heater working again. He was prompt, professional and got the job done right. Thanks to Goettl for having such wonderful staff like Shane to take care of all our plumbing and HVAC needs. Trust me, cold showers are no fun!
Jeff G.
Our repair guy Jeff was great. Jeff repaired a water valve and outdoor water spigot/handle in our backyard. He also took the time to show us where our main water shutoff valves were located and labeled them for us ( We just moved in.)
Cody H.
Excellent, honest, thorough, and caring service. I will never call anyone else again. Mike specifically was attentive and knowledgeable, as was Ricky. So grateful for their help.
Janine Damaris P.
Jason came out to do my scheduled Heating check. He was friendly and thorough however there must have been a miscommunication and he did an AC check instead. Another appt was scheduled.
Nancy H.
We were very pleased with Dusty Pond when he examined our two HVAC systems. He was very professional and explained everything he was doing to us. We have been using Goettl for 16 years.
Mary Germaine B.
Goettl came out for my Fall check up. Rodney was amazing, early which was great! Knowledgeable, and very nice. I would recommend the quality of Goettl any day
Dennis K.
Andrew was very nice, professional and knowledgeable. Flushed tankless heater, installed extension for release valve and worked with us on dishwasher issues and operation.
Phil S.
As always Andrew did a fantastic job. As we got into the job, there were a couple of issues we didn't anticipate. Andrew did a fantastic job figuring out great solutions.
Sinuhe C.
Jonathan and Gustavo were super detailed and really took the time to check everything in the unit and make sure the maintenance was taken care of. we had some questions about Remo bulbs and he took the time to work with his front office team to get us a deal on the right place that we could afford while being able to still take care of our families needs and our home.
kelley M.
Saw both Daniel S and Kevin today for 2 different reasons,, both were great and explained everything they inspected and what needs to be done,, love working with Goettl
Breanna W.
They came and they were GOOD! They came on time, and were both very polite and kind. They even gave my dog a stuffed animal!
Caleb was professional and clear. He showed me what he found and told me how I could proceed. Thank you Goettl 😊 and thank you Caleb!
Karen W.
Call was answered promptly. They arrived even earlier than estimated which was a huge relief. Andrew was very friendly and knowledgeable. He worked quickly and cleaned up the work space completely.
PJ T.
This young gentleman was not only professional and courteous but timely and a delight. Regards to the amazing and professional team that is part of my Family. Say hi to Tanner
Andy P.
Shane was very helpful with our toilet and faucet leaks. Very personable and informative. Also had some good tips to avoid future issues. Highly recommend!
Pat C.
I needed to replace 4 bathroom sink faucets. The technician brought in the style I had indicated similar to another faucet replace years ago in a small bathroom .After opening the box to see it I was not ok with the size. I met the tech @ Home Depot where we found the exact style. I was so happy they would help solve the problem & consider customer satisfaction. It looks beautiful!!!! I am always impressed with the excellent workmanship & personal attention Goettl techs possess when at my home. A special thanks to Joe& John for today's job & to Caleb who did the plumbing checkup yesterday . Thanks you guys! Pat
Juanita M.
Tech came in to check on the A/C
Thermostat. Stopped working on Monday night 10/20 /2025. GOETTL Tech. Kevin Andrew text to notify me of his ETA. Was very punctual. Explain what the problem was, he checked it out , went up to attic and found the problem. Explain to me the issues that was causing the A/C Thermostat to turn off. Went into detail explaining to me what was causing the A/C Thermostat to turn off. He was very professionalc and ourteous.
Thank you Kevin... Blessings
Dan H.
Extremely pleased with Geo and his efforts to get us a new water heater as quickly as possible. Honest and caring. Realizing we didn't have hot water, he squeezed us into an already busy schedule. Goettl should be proud to have him on board.
Jennifer S.
Josh was an excellent technician and just did his work thoroughly without a speck of dust or dirt. I really appreciate him, and highly recommend Goettl's service plan to keep your HVAC system operating at its peak performance year round.
John B.
Devin Clay was very knowledgeable and ver y personable. A great asset to your team and we recommend Goettl all the time when ppl want plumbing or HVAC services-
Daniel W.
I have been very pleased with their service. Technicians are very professional and confident Joey Martin, worked on my bathroom and did a wonderful job.
Oscar D.
Michael Gardner from Goettl was fantastic! He was professional and did a great job. He educated us on what he did and provided feedback on his next recommendations to perform on our HVAC system. Would highly recommend Goettl for your AC and Plumbing help!
JoyWritr
On time, very friendly, and fair pricing. Mike is the nicest guy you'd want to meet and spent a lot of time explaining the work that needed to be done.
T H.
Geo came out to our house. He went under the house and evaluated the issues. He took pictures and explained what had to be fixed. It was a fairly large job which he completed on a day convenient for us. He worked several hours. He took pictures of completed work. He made sure I was satisfied and had no questions. Geoff was a polite man with manners. He did a great job.
Kendra D.
Company was professional and communicated in a very timely manner. Chris was the tech that came to the house - really awesome guy! Explained everything thoroughly, super knowledgeable and kind.
Davidson D.
I requested a plumbing drain inspection from Goettl. Service rep arrived introduced him self and went quickly to work. He was courteous and polite. He proceeded to inspect my plumbing and Drains. Shortly after he visited my hot water room he requested be to accompany him to observe there was a stream of water coming out of thr drain pan. He reviewed with me some of the items associated with my current installation that might be best updated and replaced. He gave me an estimate and we should. Hands and he proceeded to remove and replace my hot water heater. The job was completed and tested tan a timely manner and he left the area in a clean and organized manner. If you need plumbing I recommend Tim at Goettle
Edie G.
Saul came out to do my winter ac/furnace service. He did a great and thorough job. The last tech Goettl sent didnt even enter my house or do anything close to what Saul did. Thanks again, Saul!
Gregory S.
Just had an outside faucet repaired by Geo today. He was very professional and personable from when he arrived to when the work was finished. Knowledgeable on all aspects of the repair, he explained what he was doing to me and his confidence on doing the repair showed in his work and his explanations to me on the Job. Geo Did a fantastic job!! Thank you!!
Ann E.
Johnathan was very professional and courteous. Did a fantastic job setting everything up for the first time. Really appreciated his time. Highly recommend him.
Barry T.
Ian Palacios came out yesterday to service and inspect our A/C system and he did an outstanding job. He also changed out the air filters. We really appreciate the fact that he was on time and let us know when he was on the way. This is why we chose Goettl for our heating and air conditioning needs.
Jim V.
Used Goettl for a second estimate on duct cleaning. While not "cheap" if was $200 less than my usual provider! Booked it easily and Eric and Tim were excellent. Took great care of my property, were efficient, polite and effective. Showed me before and after photos of my system. Very satisfied.
Chesca T.
Geottle Air Conditioning Plumbing is fantastic! Tech Geo arrived promptly, diagnosed the issue quickly, and fixed it perfectly. He was professional, knowledgeable, and courteous throughout the entire visit. I highly recommend Geottle Air Conditioning Plumbing — and definitely ask for Geo!
Jennifer Lynn K.
Kristian is amazing very professional, went the extra mile to make sure we understood everything that he he was suggesting for our home!! Highly recommend this tech to anybody and everybody. This company is far the best I’ve ever had feel very comfortable very knowledgeable.
Suzie M.
Kristian amazing, very professional, went the extra mile to make sure we understood everything that he was suggesting for my home!!! Asked if there was anything else that we needed not a pushy sales person whatsoever!!! Very knowledgeable!!
Lynne Hambrecht B.
We ordered a new refrigerator from Lowe’s. When they delivered it, they said they could not install the water line. We were not familiar with plumbers so we asked our neighbor who did the plumbing in his new shower. He said Goettl and he was very happy with the results. I called them they sent out a wonderful servicemen, Gerardo Gonzalez. The builders had used 3/8” pipes and Lowe’s seemed to only have 1/4” connectors. Gerardo solved our problem and we had to get Lowe’s out again the next day to finish the install. We highly recommend Goettl and appreciate the caliber of their staff!
Jon B.
This is how a service/install company should work. Price was exactly as quoted and was very fair, comparing to multiple others. They never tried to add on extras like all the others did. Installation day was when they said it would be. They scheduled the building permit, attended the inspection, and it was on time. Best for last, the system works perfectly and is super quiet Why can't more companies do business like this.
Catie P.
We have been Sadi club members for years. The service is excellent from the customer service representatives that answer the phone to the individual technicians that come out to your home. Two years ago we replaced our AC unit and went with a Goettl installation after years of having them maintain our older unit.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.
Lauren B.
Called with a broken pipe under house. Napoleon came out quickly and got the repair done super fast. Such a kind person and was very reassuring when I was freaking out. Such a great company!
Mindy Sue L.
We bought our unit with them three years ago, and since have received great service. Christian was out today for a maintenance check and he reminds us why we stay SADI members. Great deal.
Karen K.
I had a great experience with Goettle . Jordon did a wonderful job in diagnosing issues with my air conditioner. He was very knowledgeable , so helpful, and very professional. On the return appointment , Jeremy did a great job as well. He listened to my concerns and finished what needed to be done. He was very professional. Thank you both!
Dustin S.
Highly recommend Goettl. We’ve been using them for years, they come through for us everytime. Just had Mike H. out to diagnose some plumbing noises coming from the bathroom and he fixed it in 30 min.
Debalene E.
Great service techs. Full disclosure repairs. I’m a Sadie plan member and have a lifetime warranty on my air conditioner through them. I’ve been very happy with GOETTL.
Barbara K.
Griffin Cottrell did the yearly check of my air conditioning unit. He seemed knowledgeable, thorough and persistent. When he found the unit was functioning at 35%, he continued to search for the reason why. He replaced the capacitor and cleaned the coils which improved the function. I would highly recommend Griffin, as well as Goettl for your air conditioning needs.
Danice B.
Preston Walker was an exceptional technician. He explained everything. He was respectful and courteous. He is a great representative for your company.
Diane W.
Nick Mayhew and Jan came to our house to repair our pipes. They did an amazing job! They were knowledgeable and professional. I would highly recommend Goettl !
Mysti Y. Hunsaker A.
Russ came out to or home today to do a rejuvenation on our 2 ac systems. He did a thorough job and explained what needed to get done and what should get done. Thank you Russ.
Adam M.
Just had Preston Walker our technician come by for our complementary check up on our A/C unit. He was incredibly insightful and respectful of our home and yard. Even shared each step of what he was do
Becky B.
We called on a Saturday and thankfully Christian Acosta was the one on call to help us out. He was knowledgeable, kind, super patient with our very curious child, and did absolutely everything in his power to get our AC back on. Unfortunately the blower motor was toast. He got us set up with a window unit for the time being and. Fast forward to today, Wednesday, and Christian and Ian came to install a new blower motor for us. Both gentleman were wonderful! They kept us informed of the process and what to expect as they replaced the parts. Our house is already cooling back down and I have Christian and Ian to thank for that! They did inform us of a military discount, which was very helpful, and they insured the entire process was as streamlined as it could be. If we ever need assistance in the future, I will be calling and asking for Christian and Ian because I know they will ensure that our HVAC system has been treated with the highest quality of service. They also brought our son an adorable plushie of Sadie, the Goettle mascot, and a flashlight. Its comforting to know that when Christian and Ian are on the job, you'll be taken care of as if they were working on their own homes.
Shirley T.
I had a plumbing issue that was addressed within 2 hours by an extremely knowledgeable master plumber that explained every step of the repair. His expertise and kind communication were reassuring.
Kellie V.
Hugo Castro came on Sunday afternoon and fixed my A/C. He couldn't have been more polite and prompt and professional.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.
Sis B.
James did a wonderful job explaining and letting me watch as he diagnosed why the master shower was taking so long to heat up and also flush our tankless water heater. Very polite, thorough, & honest!
Kathy Calahan L.
Thank you Jerry for two plumbing jobs well done. Jerry cleaned out pipes from bathroom sink which were draining slowly. Jerry showed before and after pictures from his camera and what a big difference. Sink draining much better now.
Jerry also noticed our water pressure was low after flushing toilet then trying to wash hands in bathroom sink which were so he suggested a new pressure regulator as we have had a new better water conditioning system installed. We now have the best water pressure even when using a shower and kitchen sink faucet at the same time. Also Jerry is a master plumber and we appreciate his knowledge and experience. Will definitely call Goettl again when a plumber is needed.

Ralph & Kathy Lesmeister
Tony M.
I had Chris come out for a plumbing checkup, and he was great. Very educational, as he explained the pros and cons of my plumbing system. He explained what I needed, and what to look for in the future. Very easy to talk to, and was a real pleasure to work with… great guy
Barbara W.
2SEP2025- (HVAC) Edgar was professional, knowledgeable, and compassionate. Great guidance provided and was able to advise me in a way I could understand.
Diann M.
I received excellent service from
Darean Guerra today. He arrived on time and took the time to explain what he was going to do. He was very knowledgeable which helped me trust what he was doing. He left his work area clean. I am very pleased with his work.
Teri H.
Dan, the service Tech that was sent out was on time (actually called to see if I was home to come a little early) was very polite, professional, and knowledgeable. He did a great job and even wore booties over his shoes while in my home. First class service! Thank you!
Chris C.
Company sent us Stanley to help with a water line for our refrigerator. Had several problems but Stanley was very knowledgeable and informed us of all decisions and you could tell he just lived his job. It was a pricey fix and I respected Stanley more for being situationally aware that my wife and I needed to talk in private. He informed us, gave space and time to decide, and ultimately helped us out with the repairs. Others in management were very helpful too. Overall great experience
Allix M.
5 star service from Edgar who had to come do a second inspection after the home warranty company did not properly calibrate the unit. He was able to get the unit running smoother and provide great documentation for when I need to call the warranty company.
Heather Campbell S.
Andrew was on time, determined the flange needed to be replaced, gave us the quote and scope of work, and made the repairs. He explained how the placement was off, and that it appeared to have been like that since construction (21 years ago when we built).
Now we have a new flange, installed correctly, and ready for the new toilet!
Carrie Ann O.
Had an issue after a recent servicing and called for help. I don't know who the woman was that I spoke with in the phone but she was empathetic and very kind. She did what she could to make sure someone could come out same day and was able to find someone even though it was Labor Day weekend! Damian, who was a delight, showed up and fixed everything straight away! Thank you ❤️
Vago K.
Just had Russ come out today to look at my unit, he showed me pictures of the stuff that I might need to replace/fix was very professional very understanding and overall a big help
Dianna Rodriguez B.
service tech, Judd Navarro did a great job today servicing my water heater & increasing the water pressure to my home, which we really needed . He was informative, professional ,& polite. 👍🏽Judd.
Don F.
We were having a humidity problem that was creating mold around the vent plates. The IAQ team of John and James vacuumed and cleaned the ducts and covers with anti microbial solution resolving problem
Amy L.
Davey came out to our house due to an AC issue - he was polite, friendly, and walked us through all our options. He got us scheduled quickly. Highly recommend!
Caren Berry M.
I had my water heater flushed and my anode rod replaced. They were very friendly and knowledgeable . There were a couple hiccups but I trust this company and they fixed the situation!
Michelle N.
I found that my water heater was having serious issues and the technician Justin was awesome and very personable. He explained everything and answered all questions.
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!
Mike W.
Nick, is the technician that was assigned to my house to check out my A/C. Nick was very thorough. He explained to me what he was doing and why. Nick showed me all the things he looked at on my A/C system. He explained to me why I might need a surge protector on the unit. I told him I would talk with my wife and explain it to her. Nick is a wonderful person to have working for your company. Thanks for sending Nick.
June J.
What a wonderful experience with your company. Each and everyone of them were on time very respectful to me and i appreciated that. They came out the same day got the job done in no time.
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.

Sincerely, June Jones
Gina H.
Goettl has been great so far!
And I would highly recommend the company and the quality technicians like Jarod.

Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.
Larry B.
The service man Colby was on time and very efficient and he seems very knowledgeable about what he was doing and he did a great job , I would definitely recommend this service from these people .
Jerry J.
Nicholas Mayhew came to our home to repair/replace the garbage disposal, unclog a kitchen sink and replace a bathtub spigot. He was assisted by Caleb. Nick gave three price quotes and options on what to repair before any work was started. He and Caleb repaired all in a matter of a little more than two hours, including a parts run. Both technicians were courteous, personable, professional and thorough. The price for all was reasonable. I highly recommend Goettl of Tucson.
Ken M.
Saul came to my house about an hour after I called in the workorder. Found the wiring problem and fixed it and left within 1 hour 30 min after arriving.
Lisa Sahd K.
Amazing service, professional, and informative! Highly recommend! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Linda S.
Edgar & Johnathan were fantastic. Professional and throughly checked our AC unit & replaced our filters. Went over in detail the inspection. Highly recommend & give a 5 Star rating.
Joyce Ann K.
Francesco Tocci did an outstanding job for us inspecting and maintaining our plumbing . He fine tuned our system to insure it was working optimally. Please convey our appreciation to him for a job exceedingly well done.
Jennifer Jones M.
Absolutely FANTASTIC service! I noticed an issue this morning, 2 Professional and GREAT technicians (Wil & Adrian) at my door same day!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!
Sy S.
Goettl Home Services,

Everyone from the Goettl sales representative Christian, Tech / Advisor Josias recommended a HVAC A/C and Heating system replacement. Technicians team Veronica and her partner.
Dena D.
My experience with Goettl was very good today. Stanley Heath was very professional and thorough during our annual plumbing check. He explained what he was doing throughout the process and also gave me some tips on keeping the water faucets in shape.
Lori M.
Always wonderful service.
Jeremy Canchola serviced our mini-split today with the usual Goettl efficiency and professionalism.
Highly recommended!
Cindy J.
Excellent experience! The plumber was professional, friendly, and super knowledgable. This is the first time I have ever used Goettl. Because of this technician and my amazing experience, I will be recommending him/Goettl to all of my real estate clients. Highly recommend.
Dave S.
Would like to commend Jacky Lin for his rehab of our HVAC. He is very knowledgeable & he provided us with outstanding advise & recommendations.
Hopefully, we will get Jack for our next service call.
The Traveling Nanny L.
They did installation on our Electric Hot Water heater. I had excellent Customer Service. The quote was competitive, Zach was personable and answered questions as did office. Satisfied w/installation
Juline Magruder R.
Francisco Tocci came out to inspect our plumbing to ensure that all is working properly and performed maintenance on our system. His friendly attitude, attention to detail, and patience in explaining all of his work and recommendations were greatly appreciated.
Jacky V.
Had a gas line in my home that needed repair. Goettl was quick to send a technician that night even though it was well past business hours. Chris came over and gave us a quote. He made sure we knew our payment options and thoroughly explained what the repair was going to be like and the steps we needed to take with the gas company. As 1st time homeowners, we were feeling pretty nervous but Chris made sure we were informed and taken care. Repair was done the next day and Chris helped us stay within budget. Thank you Goettl!
Jessica C.
Booked a Rejuuuvenation and was very pleased with Romel’s service! He was very professional and walked me through everything he was checking and testing throughout my home and on my unit. Thank you!
Susanna Steffens H.
I am so thankful to Nick and Devin who came by this morning and found my clogged sewer pipe issue. As a stage 4 cancer patient, my ability to flush toilets, take a shower, and clean my home is vital to my health. Goettl provided me with a reasonable fee to fix this issue. I would definitely recommend their services!
Paula C.
I had John and Mark here in installing water purification, new tankless and some repairs. they were very professional and very satisfied with equipment and service. great techs. strongly recommend. thanks
Toni-Eddie J.
We have had Goettl of Tucson service for about a year and thank goodness we had them to call when our AC failed and had a condensation leak in the attic . Goettl sent ROBERT out right away. He did a thorough inspection and informed us of what we already felt we needed to do with our old system. He sat down with me and went through the pros and cons of repairing the old vs replacement. He explained everything about a new Goettl system. From all the benefits, to the great warranties to the peace of mind we’d have not having to worry what would and could happen next to the old system. He was friendly, thoughtful and professional. He put in a call to TYLER in sales & finance to reach out to us. He did and went through all the models of systems Goettl has to offer and all info we needed to make a decision and give him a call back. Robert gave us positive points to know we wanted a new system and Tyler gave us option on how. Thanks guys! Next day bright and early came some amazing techs ADRIAN and LUIS to install our new system. Such professionals, friendly with great personalities. You guys worked hard and it looks & runs incredible. You guys are amazing!The decision to invest in a Goettl system was because of an awesome team of Goettl employees.
Robert, Tyler, Adrian & Luis, Thank you all so much.
Patrick Olea Z.
Bobby Smith is great at explaining the options I have with my AC and Heater. He also let me know about the maintenance plan which is going to be great for me so I can always keep up to date with the AC and the heater. Also I didn't know that you did plumbing and he said I could get plumbing work done too so I am going to do that right away. I liked the photos that were taken to explain the situation on where I am at with the unit. All in all it was the best technician experience I have had since becoming a home owner in 2010. I would highly recommend Geottl and Bobby to anyone because of getting things right the first time, going out of his way to help, following up and keeping promises, and great product and technical knowledge. I'm not super informed on my home machines so it is comforting to be in good hands.