
Why Is There Water Around My AC Unit?
We live in an area where the heat of summer is incredibly intense. Sure, we don’t deal with extremely humid and swampy conditions, but even a nice dry heat can prove unbearable once the temperature hits a certain point. That is exactly why you need to know for certain that your air conditioning system is going to function precisely as it should.
That is also why it is so vital that you contact a member of our team to schedule any necessary air conditioning repair services at the very first sign of trouble. Any inconsistency with the way your air conditioner in Tucson, AZ works is cause for concern. For example, what you do if you noticed that there is water surrounding your indoor air conditioning unit?
Does My Air Conditioner Use Water?
No, no it does not. If you were to see water surrounding a water heater, boiler, or even a swamp cooler, it wouldn’t be totally out of left field. After all, all of these systems actively use water in their operations. However, a central air conditioner does not use water. It is not connected to a water supply line, or a water tank. So how the heck is it leaking water?
The Answer: It’s Not
Okay, there may be water surrounding your indoor AC unit, and that water may be leaking out of the system itself. That doesn’t exactly mean that you have a “water leak” in the way that you may be thinking of, though. No, it’s not your imagination, but the source of the pooling water is not as straightforward as a leaking supply line.
- Condensate. Frequently, the water that is “leaking” out of an air conditioning system is actually the water that is removed from the air in the house during the cooling process. As heat is removed, water condenses. This condensation collects on the evaporator coil, before dripping into the condensate drain pan. If the pan is corroded or misaligned, or if the condensate drain line should back up due to clogs such as algae growth, the pan can overflow and leak water around the unit.
- Ice Melt. A leaking condensate array is typically not that big of a deal. If the water that you see surrounding your air conditioner is the result of ice melt, though, you could have a serious issue on your hands. Very dirty filters or blower fan problems could lead to the icing of the evaporator coil. So too could refrigerant leaks, though. If you ever see ice in your air handler, on your refrigerant lines themselves, or in your condenser unit, then you need to contact us right away. Filters can simply be changed, but leaking refrigerant is a serious issue that could lead to costly problems.
Our summer season is not easy on our air conditioning systems. It is too intense and sticks around too long for you to take any chances with its operation. At the first sign of trouble with your AC, including water leaks, give us a call.
Testimonials
What Our Customers Say About Us


Original order of checking thermostat. And why heat would not kick on right away
It was taking several degrees to heat up the house. Air conditioning works great.
He went and checked thermostat and suggested a new thermostat. $800 for two installed. 👀
He then checked furnace in attic.
The fresh air exchanger was pretty dusty and he could clean it for under a hundred $. I said go ahead because exchanger runs ten minutes per hour to keep fresh air circulating. So price was $99. Still a lot for cleaning a screen.
It seemed to have worked in conjunction with thermostat because it’s been working properly since he left.
Im glad I didn’t spend $800. But only $228 .
Hope thermostat continues to work well
Thank you Jackie.
I still think prices are very high. You can buy and install a thermostat yourself for $175. With a $75 rebate. That’s quite a difference.


I also want to add that Taylor came to service my unit and she was amazing. My dog is usually sketched by most people and she liked Taylor. That's a huge plus.









Thank you Ian for my maintenance today!
March 2, 2024
Thank you Aaron for my garbage disposal! A big shout out to Mark and Ricky in dispatch for coming through and getting this done in a timely fashion to ensure I was prepared for my company coming to dinner. I love goettl and their service! Proud to be part of club Sadie!
March 2025
Always return back to Goettl because of how well they take of me! Thanks to Judd for installing my new toilet and to Marc for my AC maintenance!
November 2025
Thank you to Gerardo for educating me on hot water heater flushing! Lol. I always appreciate geottl for their customer service and knowledgeable techs!







Not Plumbing
Goerttl made repair experience not so painful
Support Military
Andrew is an outstanding representative of the company.
Thanks

We had Edgar come out to inspect our new home today and he did a very thorough inspection. He made sure the unit was checked so when the warranty company comes out we have all information possible. Amazing customer service and very personable
Edgar came back after a warranty inspection was done on the home by the install company. He found errors and was amazing at documentation of the issues. If I could give more than 5 stars I would.
Peter and Josue came out today to do an additional check on our unit with humidity issues. The weather was not conducive to having the outdoor pressures checked and they were very thorough with an interior check. Very professional and knowledgeable.









I would also like to thank Josh for his assistance in the process. He helped us find ways to save money on the additional work that needed to be done. His calm demeanor not only added a professional touch but also helped us heal from the prior experience with the other HVAC company. Thank you, Josh and Jorge, for helping us make the right decision. Jeremy is the bum digidy in a good way.


























I think the guy that was supposed to be assigned to me had problems. My appointment was from 9-1 and Austin was assigned to me at 1:30 and Drove over an hour to get to me.
Now that's 💜
11/24/25 Seems this is an update not its own post. Adam was out to repair our filtration system. No muss no fuss and it was fixed. Awesomely competent guy







Job done quickly and efficiently. Thank you


March 2025 - Jesus Gloria came out in an instant to help us out and quickly fixed our problems. Give this man a promotion!
February 2025 - Our unit was working properly with the cold weather, but Michael showed up and had it fixed in no time! He was also nice enough to give my son a stuffed animal and flashlight. Great service.
September 2024 - Johnny Rivera and Billy Solis came by to fix some work for me and did a fantastic job. Give these guys a raise!




A special shout-out goes to Pablo, our technician. He was on time, friendly, and extremely knowledgeable. Pablo took the time to explain everything he was checking, walked me through the condition of each component, and gave helpful tips on how to keep our system running efficiently year-round. His attention to detail and pride in his work really stood out. Because of his professionalism and the overall quality of service, Goettl has definitely earned my trust and future business.
Highly recommend Goettl HVAC—and if you can, ask for Pablo!

Veronica and Kdyn did a great job cleaning our ducts too!

I have seen Goettl vans all over town and so I called them.
Got appointment right away and the Technician, Jef Eusepi, took care of our problem.



Call Goettl and was able to get us on the schedule due to a cancellation they had.
Jef Eusepi our tech was fantastic.
He explained everything and showed us pictures of what he was doing and fixing.
Would definitely recommend this Company and Jef.

He was knowledgeable and friendly and was able to flush the tank and get my hot water flowing again. Thanks again...





(Oldest)Jared was great. Got here promptly and fixed it quickly. Lifesaver on a 100+ degree day!

















On time, clean, and very thorough with any potential issues.
Thank you.







Chris R came out for our Sadie Membership inspection and review before the cold comes here in TX. He did a fantastic job and really knows his stuff. Thank You!








Mike provided truly exceptional service. From the moment he arrived, it was clear he was extremely knowledgeable; he quickly and confidently diagnosed a very tricky issue that we had with our pipes, explaining everything clearly and answering all of our questions with patience. He also installed our new water heater and did an outstanding job. If you need a plumber who gets the job done right the first time, we highly recommend Mike. Thank you!






The Goettl team has been very professional and helpful to me as their customer. Thank you, Kelli Stoika.
PS… If there would’ve been 6 stars on the scale, that’s what I believe they should’ve received.



Sally



UPDATE Julian and his team, Nick & Jeffery, were here to fix my sewer pipe. They explained everything thoroughly and kept me apprised of their progress. When they finished, it looked as if they hadn’t been here even though they dug a giant whole in my yard! Most impressive! I highly recommend Goettl.
UPDATE November 14, 2025
Goettl continues to be a 5-star company for me. Always, on time, clear explanations, fair pricing, respectful of property and competent, friendly staff. Caelin was my team member today and upheld all of these values.





Thank you,
Greg Sanches





















This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.













I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.


Jerry also noticed our water pressure was low after flushing toilet then trying to wash hands in bathroom sink which were so he suggested a new pressure regulator as we have had a new better water conditioning system installed. We now have the best water pressure even when using a shower and kitchen sink faucet at the same time. Also Jerry is a master plumber and we appreciate his knowledge and experience. Will definitely call Goettl again when a plumber is needed.
Ralph & Kathy Lesmeister



Darean Guerra today. He arrived on time and took the time to explain what he was going to do. He was very knowledgeable which helped me trust what he was doing. He left his work area clean. I am very pleased with his work.









The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!


They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.
Sincerely, June Jones

And I would highly recommend the company and the quality technicians like Jarod.
Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.







They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!

Everyone from the Goettl sales representative Christian, Tech / Advisor Josias recommended a HVAC A/C and Heating system replacement. Technicians team Veronica and her partner.


Jeremy Canchola serviced our mini-split today with the usual Goettl efficiency and professionalism.
Highly recommended!





