What Are Dual Fuel AC Systems?
Southern Arizona routinely registers the hottest temperatures in the continental U.S. during the summer. Life in Tucson requires an effective air conditioning system to cool down the inside of your home and defend it against the blistering heat outside. It’s important that you choose an AC with the right power level to make summer comfortable.
However, Southern Arizona has its winter season as well, with cool temperatures that require a home heater for comfort. One of the best ways to have the cooling you need for the summer and the right amount of heat for the occasional cold day is to install a dual fuel AC system. We’ll explain what these are and how you can benefit from them.
However you receive your air conditioning in Tucson, AZ, make sure to have Goettl Air Conditioning provide you with the installation, repairs, and maintenance to make it work its best.
Dual Fuel AC Systems, a.k.a. Hybrid Heat Pumps
Referring to a dual fuel system as “air conditioning” is a touch misleading. These systems are actually heat pumps, able to work as air conditioners and heaters. But since they operate in the same way as an air conditioner—moving heat from indoors and placing it outdoors—they don’t seem much different from a regular air conditioner when they run in the summer.
It’s the heating side that operates a bit differently. Heat pumps are capable of providing warmth by reversing the direction they move heat. In AC mode, heat goes from inside to outside; in heating mode, heat goes from outside to inside.
But where the cooling mode of a heat pump is efficient at maintaining comfortable indoor temperatures no matter how hot the outside weather grows, the heating mode can sometimes struggle with low temperatures, when the system has trouble extracting sufficient heat from the outside air. To compensate for this loss, hybrid heat pumps use a back-up heating system that runs on a separate fuel supply (usually natural gas). This back-up heater activates automatically when it detects that the heat pump cannot keep up with the lower temperatures.
With a hybrid heat pump, you’ll have both cooling and heating without needing to worry about a loss in efficiency. The heating mode on a heat pump is much more energy-efficient than a furnace or boiler, and you will only need to use the back-up system occasionally. Heat pumps are ideal year-round comfort solutions for Southern Arizona.
To find out if a dual fuel heat pump will work for your home, or if a standard heat pump is sufficient, contact Goettl Air Conditioning. Our experts in air conditioning in Tucson, AZ will arrange an appointment to find out how to keep your house cool all summer and comfortable any other time of the year. Give us a call today!
Testimonials
What Our Customers Say About Us
Jeremy Ortega and Billy McDermott are great guys. Took good care of us and was easy to talk to. Got it done and got outta there.
Well I know you get tired of us blowing the horn on how GREAT a technician was but let me tell you. NATHAN EXEMPLIFY everything a technician Is or will ever be. That man worked his butt off, focused, professional and communication was excellent. Answered every question even the one's that had nothing to do with why he was there.
Emmanuel came out and performed PM on our unit.he was outstanding,showed us pictures on everything he was doing. I highly recommend.
Christian Acosta performed a great service today. Very thoughtful and thorough.
Jerry Guzman handled our annual flood prevention inspection in a very professional, knowledgeable, and thorough manner. He was punctual, arriving when expected, and was very courteous & friendly when answering all my questions. He also provided clear, understandable explanations of his findings throughout the inspection. Thanks to his expertise and thoroughness in his inspection, he found a major problem before it caused any extensive problems/damage & identified a 2nd potential problem area. He also made a recommendation to improve our system, which we could do during the repair. Thank You, Jerry, for your outstanding customer service and especially for being so thorough and professional with your inspection! See you next year!
Our longtime plumber retired. Since we replaced the AC and got the Smart Sadie plan from Goettl, we called them for our water leak. Clayton Purvis was awesome! He dug until he found the leak, told us what to expect, our options, how much it would cost to repair or replace it. We chose to replace the water line and they will be out tomorrow to do that. Clayton was not pushy. He was very professional, polite and it was a pleasure to meet him.
Thanks Clayton and Goettl!
Thanks Clayton and Goettl!
Tyler was great very knowledgeable. It was a maintenance visit. An they installed the sadi sensors. Great visit nothing was wrong with my system. Best part didn't spend any money.
Jonathan's, Clayton's, and William's professionalism and expertise were above reproach during the installation of my water heater and softener. They walked me through each step and took the time to provide maintenance tips.
The following day, Jesus Gloria came out to inspect and service my HVAC. Again, I couldn't have asked for better service. Jesus was knowledgeable and took extra steps to ensure there were no further issues with my unit.
I wouldn't think twice about using Goettl Air Conditioning & Plumbing again!
The following day, Jesus Gloria came out to inspect and service my HVAC. Again, I couldn't have asked for better service. Jesus was knowledgeable and took extra steps to ensure there were no further issues with my unit.
I wouldn't think twice about using Goettl Air Conditioning & Plumbing again!
We suspected that the black stuff recently building up on the sides of our A/C ceiling outlets could be mold. An afternoon call to Goettl brought Blake to our house at 6:30 that same evening. He thoroughly checked the A/C outlets, units and duct workk, concluding that moisture leaking from the outlet plates was creating the mold.
We discussed options and agreed that a detailed lcleaning and sewing of all the ducts should eliminate this problem. He discussed financing and, and returned the following morning to make all the arrangements. He also advised us not to continuously run the A/C fans when the unit was not cooling, which seems to have helped with the humidity already, even though the duct work isn’t scheduled for a few days hence.
It was a pleasure to work with a knowledgeable A/C technician who could quickly isolate the cause of our problem and arrange a solution.
We discussed options and agreed that a detailed lcleaning and sewing of all the ducts should eliminate this problem. He discussed financing and, and returned the following morning to make all the arrangements. He also advised us not to continuously run the A/C fans when the unit was not cooling, which seems to have helped with the humidity already, even though the duct work isn’t scheduled for a few days hence.
It was a pleasure to work with a knowledgeable A/C technician who could quickly isolate the cause of our problem and arrange a solution.
Although they were polite and professional in notifying us the first time they were not going to be here for their scheduled appointment. When it came to the second appointment the following day, between 1:00 and 5:00 p.m., Goettl did not contact us to reschedule or apologize for the delay. We had to call them and ask for a status update. The technician was 35 minutes late to his 4-hour window arrival time. Since we had plans this evening, I had to ask the technician to reschedule in driveway. This is my first time having Goettl come out too conduct maintenance on our AC. I am disappointed.
Andrew Morgan was great, he fixed the issues I had found a few that also needed work and fixed thise as well (all under warranty, most companies would not do this, they would wait so they get paid to do it again) . He answered all my questions, and was very professional and did great work. I always appreciate the work from this company. It's why they are the only ones I call when I have HVAC or plumbing issues.
Customer service is great, so are the technicians. I have spent over $6K and am still having the same problem. When I call for emergency assistance, I still have to wait. DO NOT recommend.
Jehad did a great job in diagnosing my ac unit. Very honest and truthful.
Jehad showed up to help us out with our AC unit. He went above and beyond by helping us to drain our bathroom sink and he diagnosed the problem with the AC!
Alex Nelson was Excellent, knowledge and took the time to explain everything!!
Alex Nelson was Very nice and knowledgeable. Everything is working great!
Jose Carreon was a life saver. From the time I answered the door, great personality, hard worker and took care of our issue. Never complained always had a smile. Much appreciated.
Richard is great. He helped us with our plumbing issue in our sink.
Alex was great with tune up and customer service!
Darean Guerra was awesome and fotnthe job done. Thank you!
Alex was great with tune up and customer service!
Darean Guerra was awesome and fotnthe job done. Thank you!
Jesus was knowledgeable, professional, and thorough with his assessment of what I'm looking for in a replacement A/C unit.
⭐️⭐️⭐️⭐️⭐️
Jesus Gloria – Goettl Plumbing & A/C
Jesus Gloria was many things: professional, proficient, polite, easy to talk to, and a true pleasure to have in my home.
He’s exactly the kind of professional you want handling your service needs. Jesus explained everything clearly and patiently—no jargon, no pressure. Let’s be honest, customers like me can be tough—we want 5-star service on a shoestring budget—but Jesus never missed a beat.
I made several changes during the project—adding services, canceling others—and Jesus handled it all without delay. No need to call the office or rework paperwork. He updated the order, adjusted pricing, and gave me a clear face-to-face explanation on the spot. All same day.
That’s outstanding service.
Goettl may not be the cheapest company out there, but they’re professionals who exceed expectations and hire top-tier people like Jesus. That’s why I’ll remain a loyal customer.
Jesus Gloria has my back—and I have his.
Jesus Gloria – Goettl Plumbing & A/C
Jesus Gloria was many things: professional, proficient, polite, easy to talk to, and a true pleasure to have in my home.
He’s exactly the kind of professional you want handling your service needs. Jesus explained everything clearly and patiently—no jargon, no pressure. Let’s be honest, customers like me can be tough—we want 5-star service on a shoestring budget—but Jesus never missed a beat.
I made several changes during the project—adding services, canceling others—and Jesus handled it all without delay. No need to call the office or rework paperwork. He updated the order, adjusted pricing, and gave me a clear face-to-face explanation on the spot. All same day.
That’s outstanding service.
Goettl may not be the cheapest company out there, but they’re professionals who exceed expectations and hire top-tier people like Jesus. That’s why I’ll remain a loyal customer.
Jesus Gloria has my back—and I have his.
Andrew Morgan is very friendly & professional. He explains every step of his work & what problems he has discovered.
Absolutely horrible company brand new AC unit breaks twice in a month then they have the audacity to put me on a 6 day wait list in the August heat. But say you got money for a new unit and they'll pull up in minutes. These guys are scammers use any other company if you don’t enjoy sweating in your sleep✌️🥀🥀
We had a leak but Goettl was quick to accommodate us and sent us Richard Wenzlaff. This young man was very professional in his handling of our problem. He explained what he would be doing quite well and we were pleased with the service we received, yet again. Thanks, Goettl!
Alex Nelson, True, & David came out promptly when scheduled and installed a new water heater. They were courteous and very nice. Alex came out when the AC breaker broke while the water heater was installed. The process when well and we are very happy with the service.
We had a great experience. The customer service was fantastic. Jehad was very helpful. He thoroughly explained everything and provided pictures. I highly recommend Goettl!
Billy , was great, very knowledgeable and explained in detail what was going on with my unit, took the time to diagnose problems step by step, would highly recommend him
Thank you
Thank you
Customer service when I called was great. The technician Jesus was nice and personable as well but the pricing is outrageous. I was charged $428 JUST to diagnose the issue and then was told it would be $3400 to repair my AC after that! I got TWO additional opinions after that just to find out it was not what was stated to me during that visit at all. I think the fact they are a big name company allows them to charge outrageous prices for things that don’t need to be. Most other companies I called AFTER had $75 service fees to come out and diagnose what was wrong but I even had a company come out for free since it was a second opinion so they waived the fee for me and imagine my surprise when again as previously stated it wasn’t my compressor at all as Goettl stated. So even though customer service was decent, I will not ever be going back. They will not be first on my list when or if I have issues with my HVAC. Save your money and go to a small local company with great customer service AND aren’t being greedy!
UPDATE: one of the area service managers contacted me after my review and apologized and stated they wanted to rectify the situation and asked about my service quote from the company I decided to go with. He wanted to do the service at the same price and deduct the $428 I previously paid for diagnosis and throw in 2 years of maintenance. He told me he would talk with his boss and call me the next morning. He told me to email the other quote. I emailed him and he gave me his number. I never heard from him again! He never called me the next day as he said he would or replied to my email at all. So I am now adding that they do not keep their word either to this review! Horrible way to do business. Go with ASC heating and air where they know how to treat people with compassion, keep their word, give free second opinions, have veteran discounts, great customer service- Marsha is great and so is Ron 😊
UPDATE: one of the area service managers contacted me after my review and apologized and stated they wanted to rectify the situation and asked about my service quote from the company I decided to go with. He wanted to do the service at the same price and deduct the $428 I previously paid for diagnosis and throw in 2 years of maintenance. He told me he would talk with his boss and call me the next morning. He told me to email the other quote. I emailed him and he gave me his number. I never heard from him again! He never called me the next day as he said he would or replied to my email at all. So I am now adding that they do not keep their word either to this review! Horrible way to do business. Go with ASC heating and air where they know how to treat people with compassion, keep their word, give free second opinions, have veteran discounts, great customer service- Marsha is great and so is Ron 😊
Jehad was on time and professional. He helped us identify several other issues with our hvac ductwork that had been missed previously.
Nathan came by promptly and inspected plumbing, and caught an issue under warranty for us!
Just an update, Andrew Morgan came and rejuvenated our system and did a wonderful job. His communication was clear and efficient.
Nathan came by promptly and inspected plumbing, and caught an issue under warranty for us!
Just an update, Andrew Morgan came and rejuvenated our system and did a wonderful job. His communication was clear and efficient.
Alex Nelson was extremely knowledgeable and very informative, excellent service. Much appreciated!!
Blake was awesome! Efficient and provided great customer service. I would definitely recommend Goettl and will be back for all my needs.
We called Goettl June 2024 because the house was not cooling evenly. We were told it was an air flow issue and they suggested zones to include 3 smart thermostats, That was about $10K but they said we would probably need a new hvac system soon. The house was cooling fairly well. We decided to get a new hvac system in January. That was another $20K. Now that it’s summer the new system is not cooling as well as our okd system despite it being 4 ton, 17 seer. Now we are told it’s an air flow issue in our bedroom and we need a larger duct to that room. But how do you explain the rest of the house not cooling well?
07/23/25 Update. After getting the new larger duct to the master bedroom, it still wasn’t cooling properly. Goettl sends out another tech that actually knew what he was doing. Tech Billy McDermott found the problem. There was an opening on the back of the unit in attic that was blowing cold air into the attic. Once he sealed it up, low and behold the cold air is now coming into the living areas and the set temp is holding. I am leaving this rating at one star because after several techs coming out and telling us it was an airflow issue and we spent an extra $6K on insulation, come to find out none of the techs including a supervisor could find the problem. From now on if we have issues with HVAC, I want Billy to come to our house.
07/23/25 Update. After getting the new larger duct to the master bedroom, it still wasn’t cooling properly. Goettl sends out another tech that actually knew what he was doing. Tech Billy McDermott found the problem. There was an opening on the back of the unit in attic that was blowing cold air into the attic. Once he sealed it up, low and behold the cold air is now coming into the living areas and the set temp is holding. I am leaving this rating at one star because after several techs coming out and telling us it was an airflow issue and we spent an extra $6K on insulation, come to find out none of the techs including a supervisor could find the problem. From now on if we have issues with HVAC, I want Billy to come to our house.
Rudy came out and located my leak and it ended up being from the A/C. He immediately got in contact with the office and had them get someone over to fix the issue. Outstanding service as usual.
Well all I have to say is that I’m sorry for posting this review super late. To be honest I had a bad experience at first. But then I felt bad. I didn’t mean to get anybody in trouble. I really appreciate that David went out of his way to help us. And he was very professional and kind. And well!!! He sent the best AC Technician we ever met!!! Edgar Loredo!!! He was super nice and has a great personality!!! To be honest he felt like a part of our family!!! And he is super smart and knew what he was doing!!! Keep up the good work and keep being a great person!!! I would absolutely recommend this company, because they really cared and helped us!!! Thank you! 🙏
We had a very friendly and professional visit-estimate. Lots of information shared. .
We recently had our AC unit replaced and had a great experience from start to finish. The initial technician who came out to assess the issue (I unfortunately forgot his name) was 100% on point—thorough, honest, and extremely helpful in walking us through our options. When it came time for the installation, Daniel Castillo did an outstanding job. He was professional, knowledgeable, and efficient. He made sure everything was installed properly and took the time to answer all of our questions. The new unit is working perfectly, and the entire process was smooth and stress-free. Highly recommend this company—top-notch service all around!
I had an amazing experience with Jehad from Goettl. He showed up quickly, which was a huge relief during a stressful time with a broken AC. He was incredibly thorough in diagnosing the issue and took the time to clearly explain everything to me in a way I could understand. What really stood out was his patience and calm demeanor—even when I was on the verge of an anxiety attack, he never made me feel rushed or overwhelmed. He also helped bring the price down, which I truly appreciated. Most importantly, he stayed until the AC was actually cooling and everything was working properly. I’m so grateful for his professionalism and compassion. Highly recommend!
8/10/25 Update:
AC not working again since Friday night (8/8/25). I contacted Goettl as instructed, not satisfied with the response, still waiting for resolution and contact/communication from a manager.
*****
7/30/25 Update:
Goettl assistant install supervisor Nacho and his crew (Manny & Julio) assessed the entire system again today. They were polite and professional and made sure all our concerns were heard and addressed. It is believed the issue has been identified and fixed. Thanks Goettl for making the situation right!
7/22/25 Update:
Issues continue. Techs to arrive again today. Updated review to follow pending outcome.
7/2025 Update:
Goettl service technicians have returned to assist with some issues. Both Ian P. and Will M. we're both very professional it was believed issues were resolved. Dispatcher Betty was also able to hear my issues and arrange for a tech to arrive as quickly as possible.
*****
Initial review 2/2025:
Jorge "George" was respectful and easy to communicate with. He listened and answered all our questions. Informed us of what and how Goettl could do with the 20+yr old system in our home, and gave us time and space make the best decision for us. So far very pleased with Goettl's professional conduct and standards.
AC not working again since Friday night (8/8/25). I contacted Goettl as instructed, not satisfied with the response, still waiting for resolution and contact/communication from a manager.
*****
7/30/25 Update:
Goettl assistant install supervisor Nacho and his crew (Manny & Julio) assessed the entire system again today. They were polite and professional and made sure all our concerns were heard and addressed. It is believed the issue has been identified and fixed. Thanks Goettl for making the situation right!
7/22/25 Update:
Issues continue. Techs to arrive again today. Updated review to follow pending outcome.
7/2025 Update:
Goettl service technicians have returned to assist with some issues. Both Ian P. and Will M. we're both very professional it was believed issues were resolved. Dispatcher Betty was also able to hear my issues and arrange for a tech to arrive as quickly as possible.
*****
Initial review 2/2025:
Jorge "George" was respectful and easy to communicate with. He listened and answered all our questions. Informed us of what and how Goettl could do with the 20+yr old system in our home, and gave us time and space make the best decision for us. So far very pleased with Goettl's professional conduct and standards.
Alex Nelson has demonstrated high levels of professionalism, customer service, and competency while performing maintenance at my rental property. He is a great ambassador for the company, and we are very grateful for his services. Great work Alex!
The guys were great! Very informative when it came to questions I had. The unit is worki g great. Feels great in here.
Thanks you
Thanks you
Tyler was extremely informative, honest and professional. He even moved and connected my washing machine which he did not have to do. We are very appreciative
Tonya on the phone was amazing! And Matthew as our Tech was also incredible. We had simply a clogged drain on our AC line but not only did they arrive on time and make the entire process easy but they also gave me a far price and information on steps I can take in the future to make my air cleaner and safer! Will definitely be using them again when I need! Thanks Tonya & Matthew
Ryan was an awesome technician. He was knowledgeable, explained everything clearly, and did honest top notch work.
Andrew was awesome and helped with getting our AC running again. Thank you Andrew!
I've had many repair techs from Goettl to my home over the years and would recommend them to anyone. If they'll let you request a technician, I'd request Jason, as he was terrific in going the extra mile to clear out a clog in my condensate line. 10/10
Alex Nelson was very professional and explained everything clearly. 5/5 star. Recommend Goetll Air for any future repairs you may need.
Matthew showed up and located and fixed the issue my unit was having. He then proceeded to look at other components that may have lead to the issue. In doing so found other problems that could have been bigger problems later. Everything is in great working order and I can rest easy my AC is working properly and efficiently.
Alex Nelson did a great job with explaining what we needed for our A/C unit. Highly recommended
Blake did an excellent job taking care of our clogged A/C drain line. He was also helpful in explaining and providing options for the long term care of system. Thanks!
Had a really positive experience with Goettl today with their tech Miguel. My outdoor a/c unit failed to function due to my own lack of preventative maintenance duties, on top of needing a touch up. Within an hour Miguel had everything diagnosed, repaired/cleared/refilled. Coming from someone who has owned their own business and trained employees before, I was relieved to see a tech who performed everything flawlessly and in an expert manner. Goettl worked with me on an affordable price to get my system working again and returning me to having home comforts, which was also appreciated. Grateful for a tech like Miguel.
The tech quickly evaluated my entire system and made several recommendations to improve our system performance.
Taylor Holder is an amazing Tech. Very friendly, knowledgeable & professional. Explain everything that needed to be done, to fix my plumbing issue. Then got the issue fixed promptly. Thank you so very much, Taylor. I would highly recommend Goettl.
I had an excellent experience working with Goettl Air Conditioning and couldn’t be more satisfied! From start to finish, the team was professional, knowledgeable, and incredibly courteous. They arrived on time, explained everything clearly, and made sure the job was done right the first time.
What stood out the most was their attention to detail and genuine care for customer satisfaction. They took the time to assess my system thoroughly, offered honest recommendations, and completed the work efficiently without cutting corners. My home is now noticeably more comfortable, and I feel confident knowing everything was handled by true professionals.
If you’re looking for reliable, top-quality HVAC service, I highly recommend Goettl. They truly live up to their reputation and exceeded my expectations in every way.
What stood out the most was their attention to detail and genuine care for customer satisfaction. They took the time to assess my system thoroughly, offered honest recommendations, and completed the work efficiently without cutting corners. My home is now noticeably more comfortable, and I feel confident knowing everything was handled by true professionals.
If you’re looking for reliable, top-quality HVAC service, I highly recommend Goettl. They truly live up to their reputation and exceeded my expectations in every way.
Rudy came out and looked at my existing water softener and found two problems with it no isolation valve and no air gap unit was installed six months ago by a contractor Clearwater purifications and they are coming back to install isolation valve and air gap under warranty. Rudy was awesome and providing very important information.
Peter did an excellent job provided us with all the information we needed again excellent job
Billy is a great technician. Went out of his way to grab another motor for our mini split unit, the first place didn't have it, then he went to a second location to grab the right part. Great experience!
Had some septic main line issues. Andrew came out and took his time and explained everything that needed to be done. The techs, Aiden, Ralph and Torres did an amazing job and were super kind and professional. I am extremely happy with the work they did to our home and I cannot thank the team at Goettl enough!!
Had a kitchen drain that kept backing up, tried everything, finally called Goettl. They sent out Tyler and Junior, both were very professional and quickly figured out the problem and presented two solutions. Work was done correctly and drain was unclogged and flowing. I recommend this business and Tyler and Junior.
Jerry was very professional, informative, patient, and left the work area spotless.
Billy came out and was outstanding. He was super nice and knowledgeable and we greatly appreciate Goettl taking care of us so quickly!
AC review for Billy. He came out on a Sunday night since we had a bad bracker that kept popping. My wife and I are extremely grateful for his willingness to come get out AC up and running. He was very knowledgeable and respectful exlaping everything was doing and why. We are very happy with Billy, Goettls ability to squeeze us in as Sadie's Members with an AC emergency in Texas.
Roger came for my rejuvenation appointment. He was very curtious and knowledgeable. I was happy he showed up prompt with great respect to my AC unit and property. I relaly appreciate him and his attention to detail. I would highly recommend him for any of your AC needs.
Jesus Gloria AC service review. He did a great job today and I would highly recommend him for any AC service needs. He was very knowledgeable and courteous. He helped add a surge protector on my outside unit for added protection. I look forward to working with him in the future.
Roger came for my rejuvenation appointment. He was very curtious and knowledgeable. I was happy he showed up prompt with great respect to my AC unit and property. I relaly appreciate him and his attention to detail. I would highly recommend him for any of your AC needs.
Jesus Gloria AC service review. He did a great job today and I would highly recommend him for any AC service needs. He was very knowledgeable and courteous. He helped add a surge protector on my outside unit for added protection. I look forward to working with him in the future.
Matthew went above and beyond to inform us. I was really nervous about the leak in my son's room. I was afraid of the cost . When Matthew got here,he put all of our fears to rest. He was patient and kind and explained everything! He also provided us with different payment options. All in all it was a wonderful experience and I would recommend their service to anyone.
Jehad was fantastic. He was very thorough and super sweet with our four very energetic kiddos. The price might be a little high but I believe you get what you pay for here. Highly recommend.
Jehad was amazing, honest, and great with the kids. Would recommend Goettl.
Remember the famous question behind the theme; "Who you gonna call Ghostbusters?"
Well, I had some plumbing issues at my residence, and I called "Goettl Plumbing." Great results, too 🤗.
My water wouldn't stay hot, and after contacting Justin at Goettl Plumbing, he sent out Frank, a service technician with over 20 years of plumbing experience. Frank spent a good bit of time studying/ evaluating my plumbing functions, consulted with an on-site Goettl supervisor, and determined my plumbing issues.
After they conferred those issues with Justin, a plan for resolution and payment was determined, and work started the next day.
Greg arrived that morning; accessed the work areas, determined the tools and equipment he needed, and got right to work.
By the end of the day, Greg had installed three (3) Replacement Single Handle Tub/Shower Valves, a Pressure reducing valve, and a Thermal expansion tank with vacuum breaker - - RESULTS: Hot Water 💧
In two days, I witnessed Super Communication, Super Teamwork, and some old-time "1990-1991" Professionalism ... thanks,
"GOETTL Air Conditioning & Plumbing" for A Job Well Done 👏🏼
Well, I had some plumbing issues at my residence, and I called "Goettl Plumbing." Great results, too 🤗.
My water wouldn't stay hot, and after contacting Justin at Goettl Plumbing, he sent out Frank, a service technician with over 20 years of plumbing experience. Frank spent a good bit of time studying/ evaluating my plumbing functions, consulted with an on-site Goettl supervisor, and determined my plumbing issues.
After they conferred those issues with Justin, a plan for resolution and payment was determined, and work started the next day.
Greg arrived that morning; accessed the work areas, determined the tools and equipment he needed, and got right to work.
By the end of the day, Greg had installed three (3) Replacement Single Handle Tub/Shower Valves, a Pressure reducing valve, and a Thermal expansion tank with vacuum breaker - - RESULTS: Hot Water 💧
In two days, I witnessed Super Communication, Super Teamwork, and some old-time "1990-1991" Professionalism ... thanks,
"GOETTL Air Conditioning & Plumbing" for A Job Well Done 👏🏼
Cameron was an amazing technician. He worked so hard to get my HVAC back up and running. He was the perfect blend of professional and personable. Very polite and clearly knowledgeable about his job. Thank you.
Alex Nelson came out and figured out the problem and gave me options on fixing my ac unit and a ways to spread the payments so it wasn't so much all at once
Edgar did a great job in the house. He came to do maintenance on the AC. He introduced himself and explained everything that he was going to inspect. He offered tips on home maintenance in order for me to be proactive in preventing issues from happening and also showed me how to do it. Very helpful to overall home maintenance.
Andrew Morgan was very polite and professional. Explained thing thoroughly. And went the extra mile in his explanations and with pricing for services. Would definitely recommend his services again.
At this time, no work was done. The reason for the visit was to get a quote on water heater installation.
My experience with the Goettl AC tech was by far a positive experience. He was professional, knowledgeable and capable. What he didn't know or wasn't sure about, he was able to make a call to a more senior tech. I'm reassured that field techs have backup from the office. He used that resource to diagnose a twitching component of on a 17 year old control board. Good Job Cameron.
After note. Cameron came back by a day later to check on readings he wasn't able to get on first appointment. I have high confidence in his work. I'm very likely to work with them again
After note. Cameron came back by a day later to check on readings he wasn't able to get on first appointment. I have high confidence in his work. I'm very likely to work with them again
Was very pleased with Goettl and Matthew Lopez. They came into our home and looked at our system and let us know what was wrong with it. They were not pushy or demanding, but opposite they were caring. We had several techs come to our house to fix our issues but they did not fix it. Matthew showed his frustration because they did not fix our issues. Matthew explained what needed to be done to make our unit run more efficient. We thank him for his expertise. Will use them again.
Billy was an excellent technician who took the time to assist me for a very late call. He identified my problem quickly and corrected it swiftly for an affordable price. Billy was professional, highly knowledgeable, and brought a warm and pleasant demeanor even though it was a very late call. Great experience!
Billy was amazing. Very thorough and so kind to my kids and dog who constantly wanted to be watching everything and had a million questions. He made sure I understood what he was looking for at every location and summarized what he found. I’m confident in his findings and recommendations.
Matthew has done a great job. He checked furnaces and the review/maintenance has been completed. He has done everything in a professional way and very happy with his job. Thanks.
Blake was very professional and efficient. He did a great job and was very efficient.
We had a great experience with Jehad explaining about the company and options for our new AC and duct work. Very Knowledgeable and friendly.
Promptly answered my call and got me a guy to fix a disastrous leak in a few hours ! Late at night and he stayed and did every thing needed and referred us a water mitigation company that would’ve come out immediately but we opted for morning ! Signed a service contract with them, then and there
Blake was awesome. Super friendly and explained everything to us in detail including how to maintain our system so it lasts.
Alex N. Did a great job. Very thorough. Helped us find the true leak.
It was an all day event for me to say the least. Darean was very knowledgeable as a subject matter expert. He provided helpful suggestions and guidance. Paulo and his assistant was determined and detailed of the replacement of two water heaters. Their hard work attitude was a key factor of completing the job regardless of the time frame. Thank you
Billy was very professional—kind—and educational. He helped me understand the issues we were experiencing and walked through the various options to fix things. It was a very big job and we were stressed about the final cost given we did not have a Home Warranty—Billy was considerate and gave us a lot of options to repair but also keep within the budget we were working with. The financing options were reasonable and very helpful too! All in all—we were very pleased with their service and overall support.
Tyler did a great job unclogging our sink and proved use with some information regarding our pipes
Just had Goettl come out to check my system—Alex was extremely thorough in his evaluation. He took the time to explain everything clearly and made sure nothing was overlooked. Highly recommend his services!
This was my 1st time calling Goettl for my AC needs. I was a little hesitant since I am a DIYer and like to do and save on everything but I wasnt available this time around. I had a no cooling issue that Mr. Benavides quickly troubleshot; he replaced the capacitor at a decent price (considering the market) making everyones life happier. All around was a good experiance and would definitely recommend the maintenance and service they provide. THANK YOU!!
Called to get a quote for a a/c unit replacement. Billy was great, he was knowledgeable, courteous and friendly. Keep up the good work!
Great service! I love My Sadie membership. Billy was very thorough and professional. He even gave me advice on keeping my house cooler this summer. Thank you!
The service we received was done in a professional manner. First, Ryan explained the cost in a detailed manner prior to repairs being done. Secondly, he addressed the cost increase due to a broken part that was not visible until removal of the toilet. All the work was done a professional manner and we were updated on the progress of work being done. In the past we’ve had repairs made by other competitors but your company has surpassed our expectations of quality workmanship. The job was done in a timely manner due the team work of Ryan and Kaelen. Both gentleman deserve to be recognized for their outstanding work . I would recommend your company to anyone who needs plumbing repairs.
Jehad is awesome and he went above and beyond in diagnosing the problem. This is the 2nd company called and he reassured us the problem will be fixed tomorrow. Thank you so much. Texas heat is crazy and my family appreciated his clarity on the problem.
Our friend Jehad did a great job inspecting and servicing our broken a/c system. Thank you kindly. Praise God.
I just had an AC unit installed at a great price. Jason,Fidel and Brian were absolutely amazing young men. They were helpful in answering questions. They were respectful towards my family and my property. I highly recommend the services. Goetti handled my issues and also Miguel was amazing in guiding me and fixing the other issues I was having.
Jerry Guzman came to help me today find a clog line. He was super super helpful and knew his stuff. He cleared the line and then proceeded to spend time making sure that he line was cleared and cleaned out. He even went above and beyond and asked if there was anything else he could look at while he was here. Amazing service!!! Thank you so much Jerry. Highly recommend him!
Brandon took his time and explained everything to me. Very professional and knowledgeable. Thank you your time and assistance.
Brayan and Marcos did an awesome job on the new ac installation. Installed with no issues and has been on ever since. Perfect time with summer coming up. Walked through and job was very clean and organized. Great work ethic. Great guys.
Brayan and Marcos did an awesome job on the new ac installation. Installed with no issues and has been on ever since. Perfect time with summer coming up. Walked through and job was very clean and organized. Great work ethic. Great guys.
Jesus Gloria was very exceptional getting everything done! It was a pleasure meeting Jesus.
Jesus Gloria was my tech. Very impressive! Everything was explained in detail. We were very satisfied with all aspects.
Jorge came to my home Thursday evening, diagnosed the problem of why my house was 86 degrees with the ac running and got me patched up and sorted in a couple of hours, great service!
Very pleased with the service I received from Goettl A/C and Plumbing. Technician was very professional and polite. He explained everything he did and /or found with my a/c unit.
Jose came in and crushed it. He was very kind and honest i appreciated how up front and honest he was. he made sure everything was working the way it should and set me up for success. I will only use goettl from now on.
Darean and Jr. were at the house today and did an outstanding job. They were professional and fun to speak with. They answered all my questions and took care of my installation efficiently. Goettl has always sent the best professionals for my requests.
Jose Carson was polite, knowledgeable, cleaned A/C, diagnosed problems, explained options of repair, and fixed it fast.
The technician Jose Carreon was polite and answered all our questions. We were very pleased with the service we got.
Billy was prompt and professional. He explained the issues with my ac unit clearly and was patient with all my questions. Really appreciate the great service and am happy I signed up for their yearly maintenance services.
Jesus Gloria was very knowledgeable and gave me great recommendations for what I was needing. Also on what to expect from the future. He explained everything thoroughly and answered all the questions I had.
Edgar was very knowledgeable, respectful, friendly, helpful and above all, professional. He checked my system and explained everything that he was doing and what he was looking for to diagnose the issue with my unit. He explained everything in ways the customer can understand. I really appreciate the respect that he had for my space and the speed in which he did the diagnostics, estimates and cleanup. Thank you Edgar for making a not so good situation more accepting.
Jehad had great customer service. He was very knowledgeable about the equipment and what was needed in order for the system to run at full performance!!
All integral elements of professionalism, responsiveness, punctuality, quality, and value were surpassed during their maintenance call! The team of Nik and Omar demonstrated superb work ethic, thoroughness and pride in their work performance. This team, definitely, is an asset to any organization. Their professionalism should be the standard for those who strive for EXCELLENCE!
Rudy was great; very professional. Diagnosed the problem quickly and took care of everything.
Goettl HVAC tech, Jeremy Ortega, came for my planned A/C inspection. He was very thorough with the inspection and explained all that he observed. Jeremy was very patient and answered all of my questions and proved the needed service. I would recommend Goettl if you are looking for experienced, knowledgeable professionals.
Jehad did a fantastic job. He was very professional and explained everything he did and corrected regarding our air conditioning. I would highly recommend him and Goettl.
Great service all the guys are so nice peter Jonny and today Manuel and Joe they did a great job 👍
Great Service! Very thorough and friendly. Would definitely use your company again Thank you!
I was scared and totally unprepared for this fast escalating water leak. It was terrifying. Ryan and Kaelen came and patiently and thoroughly explained what was happening. What was the procedure to locate the issue, what they would need to do to assess and repair the issue and as they exposed the problem they showed me what was happening each time I came out. They educated me fully so I will be able to handle any future issues confidently. They confirmed the leak was resolved and showed me how to use the new turn off if needed in the future. They were fast and completely removed all signs of the repair. I am so grateful to have 2 young men of such professional expertise show up and will not hesitate to continue using Goettl.
Roger and Pedro provided expert and thorough service They were personable and efficient. Highly recommend them for recognition of an outstanding customer experience
What a detailed job Abdiel Chavez did for us today, I highly recommend Goettl!
Very professional, courteous, knowledgeable, explained the process of repairs. Felt my house is in good hands
We had the evaluation done by technician Andrew Arizola the very day we called. The plan was set and technician Mike Lucio came the very next morning to fix our shower issue. He worked diligently and was done within 4 hours. Both technicians were very professional and did an outstanding job. I highly recommend.
Great service I'm in his partner explain everything that was going on and I'm very pleased with your guys service I will be calling you for the next project thank you
Johnny Rivera and his partner Peter were incredibly thorough, knowledgeable and very kind. I would recommend Goetl Air Conditioning.
Richard is a very friendly, informative, and helpful. He certainly applied himself to the task of taking care of the plumbing problems. He kept us very informed of the sewer troubles.
Jehad, provided great customer service. Much 👏. & Brian and Chuy did a great job on our install. Would recommend!
Update - Jose Carreon visited our home (2/24/2025) and performed our annual checkup and found no issues. He also installed our smart maintenance sensors that were not installed with our new system. Everything is working flawlessly and we look forward to continued care with the Goettl family. Great job!
Update - our air conditioner went out today (10/26/23) and JEHAD showed up to repair the issue but the issue was bigger than expected. Tomorrow we will have a brand new system! Goettl is an EPIC firm that treats customers right. Thank you again JEHAD for going above and beyond.
Goettl is the epitome of what excellent customer service is! Our Drain King, DAREAN, addressed all of our questions and concerns and not only unclogged our drain but went above and beyond to show us our drains leading to the street were free and clear of any other issues. Thank you Darean and thank you Goettl for a great experience!
Update - our air conditioner went out today (10/26/23) and JEHAD showed up to repair the issue but the issue was bigger than expected. Tomorrow we will have a brand new system! Goettl is an EPIC firm that treats customers right. Thank you again JEHAD for going above and beyond.
Goettl is the epitome of what excellent customer service is! Our Drain King, DAREAN, addressed all of our questions and concerns and not only unclogged our drain but went above and beyond to show us our drains leading to the street were free and clear of any other issues. Thank you Darean and thank you Goettl for a great experience!
Ryan and Gaelen were extremely professional and time efficient . Good job guys !
Great service today provided by Frank M from Goettl - showed up on time. Handled professionally and in a timely manner. We utilized the Sadie membership for the services received. The team assessed that our Plumbing is functioning as expected.
Update: great experience with Edgar Loredo who kept it real with us and was very transparent. I appreciate his honesty and recommendations. Will be requesting him as our technician in the future if we choose to use Goettl
Update: great experience with Edgar Loredo who kept it real with us and was very transparent. I appreciate his honesty and recommendations. Will be requesting him as our technician in the future if we choose to use Goettl
Jorge was scheduled to look at our HVAC, he showed up earlier than expected. Jorge kept me informed of everything he was doing and what he was thinking about our issue with our unit. We have been looking for a company that is going to be there when we need them and is willing to use the warranty on our system. Jorge called to verify our warranty with our unit, which shocked me because none of the other companies wouldn't do that for us. We highly recommend to use Goettl AC and plumbing and ask for Jorge G. To come out and help you with any questions or issues with your unit. Jorge G. thank you for everything you did to get us back on track, and for going beyond the minimum. You saved us a lot of problems and funds. Thank you, Goettl for hiring great and honest people...
2/15/23
Thank you, Jorge G. Again for being so honest about our unit issues.
2/15/23
Thank you, Jorge G. Again for being so honest about our unit issues.
Jeremy was very professional and did a great job!I would highly recommend Goettl A/C!
Ryan and helper came timely. Fortunately the original frozen pipes had unfrozen by time they arrived. They checked outdoor hose bibs and pointed out a few frozen ones that we attached freeze mizers to. I was happy with their service.
Jerry was very proffesional and explained everything very thoroughly. He gave me my options and was very honest.
Very professional. The crew sought to understand my issues. They gathered information and will report back with recommendation options.
Frank M came out to house and was very friendly, professional and informative. I highly recommend him and Goettl Plbg
Brian and Marcus were awesome today with my new ac/heating unit installation today!
Nathan was great!!! I definitely feel much better knowing the problem is fixed!
I had a leak previously repaired by a different company that was still leaking, so I decided to call Goettl, to get a pro to repair it. I was seriously impressed, the leak was repaired and it looks and works perfectly. Rudy came by on a Friday and dug up the pipes, identified where it was leaking and came back Saturday morning to repair it. The repair was truly a work of art. I highly recommend Goettl for your plumbing needs, make sure to as for Rudy.
Matthew Lopez is the best. Goettle Air Conditioning is also the best. I could not ask for anyone or any company better to service my AC. Thank you all for taking such good care of my service. Thank you indeed very much.
Frank was honest and was more important for him for us to know the truth than to make a sale.
Jesus Gloria was amazing! He was very friendly and professional. Great job!!!
Miguel was 100% great customer service. Knowledgeable and made me feel confident that I am dealing with a person that is looking out for you.
Jesus gloria was very informative and nice with his assistance. He completed the job in a timely manner
I had a very good experience , Miguel was very knowledgeable and professional. Look forward to working with Goettl.
Darean is such a nice and professional young man and helped me greatly to get to the bottom of my mysteriously high December water bill. I will get WiFi as he was not able to install the sensors for which I apologize. Thank you so much for your prompt response to my water issue.
Dependable, professional, knowledgeable technicians. If you have a problem I recommend you call Goettl they’ll take care of you!
Ryan and his associate were knowledgeable, efficient, and very respectful. They also managed to squeeze in my drain cleaning right before the Thanksgiving holiday with only a few hours' notice. I highly recommend them for your plumbing (and HVAC) needs, be they big or small. Thanks, guys!
Kathy
Kathy
Ryan and Jr were great! Installed my garbage disposal quickly and efficiently. Very friendly!
Edgar took the time to maintain our AC and made sure everything was perfect!Goettl has helped multiple times with issues both inside and out. Not only have they previously fixed issue with the AC unit, but our repairman Edgar carefully explained how to maintain our systems with GOETTL. Thanks for the excellent service!!
Frank was very informative, cordial and respectful. Provided the information we needed and answered any questions we had.
Peter and Johnny came out and didn’t give me any runaround nor did they try and sell me something i didn’t need. They were both very knowledgeable and explained everything that needed to be done. They treated me like i was a part of their own family. Will definitely be a Goettl customer for any of my HVAC issues.
Ralph Garcia, journeyman plumber did an excellent job during our flood prevention inspection. Was on time, cordial and tons of experience. I highly recommend Ralph and Goetle to anyone in need of service.
H. Navarro
Frank Soto, plumber was very thorough in his assessment of the problem. Provided options and was patient in waiting for our decision. We are very pleased with Frank's knowledge plus his warm personality was a plus. Thank you Frank.
H. Navarro
Jeremy Ortega service tech did an excellent job removing, cleaning and reinstalling the flame sensors along with servicing the HVAC blowers. We are set for the next 2 years. Thanks again Jeremy.
H. Navarro
H. Navarro
Frank Soto, plumber was very thorough in his assessment of the problem. Provided options and was patient in waiting for our decision. We are very pleased with Frank's knowledge plus his warm personality was a plus. Thank you Frank.
H. Navarro
Jeremy Ortega service tech did an excellent job removing, cleaning and reinstalling the flame sensors along with servicing the HVAC blowers. We are set for the next 2 years. Thanks again Jeremy.
H. Navarro
Technician explained what was causing the problem, what needed to be done to correct the situation, why, how it would be resolved in the best possible way.
Once again, Abdiel assessed the situation, determined the best repair option, discussed his concerns and a solution which was considered and approved. He was professional and courteous. I was explained the scope of work, cost, and everything was dead on perfect. His professionalism is always appreciated.
Thank you!
Thank you!
Very friendly and efficient. Good source of knowledge would highly recommend
Joseph G was great to work with!! Explained everything and was very informative!! Highly recommend!!
Frank was very knowledgeable and incredibly friendly. I highly recommend him.
This process was quick and very efficient. Richard was friendly, informative and worked neatly in my home.
01/08/2025 - Ryan Barrientos and his counterpart were great!!! Very personable and provided excellent customer service. I was very satisfied with the results and would recommend Goettl to anyone.
09/19/2024 - Husam Ismail did an outstanding job!!! Very personable and honest, so far with my experience with
Goettl he is the best technician that i have encountered.
02/11/2024 - Josh L. did a fabulous job!!! He was very personable and fast. Great experience, I would recommend Goettl to anyone.
Today is 21 July Sam stopped by and service was excellent 👌. Ralph was excellent, great customer service
09/19/2024 - Husam Ismail did an outstanding job!!! Very personable and honest, so far with my experience with
Goettl he is the best technician that i have encountered.
02/11/2024 - Josh L. did a fabulous job!!! He was very personable and fast. Great experience, I would recommend Goettl to anyone.
Today is 21 July Sam stopped by and service was excellent 👌. Ralph was excellent, great customer service
Billy was friendly and informative. He came out to assess our HVAC as part of our subscription service. He installed some sensors, gave recommendations and quotes, and tested the system. Thank you!
Doug & Aidan did an amazing Job today replacing our water heater, they were very professional and completed their work effectively & efficiently answering all questions I had. Thank you both
Lionel was very courteous and knowledgeable and gave us the facts. He was honest and gave us advice that we could google and have a better understanding of what we needed to do. I appreciate the time he took to make us understand everything he was inspecting and recommending.
I was pleased with the service that the technician Jerry gave, he was prompt and at the same time polite and careful with handling his tools in the house,upon completion he made sure all was clean
Excellent service repairing a water softener leak under warranty. Thank you!
Jehad was sent to check up on my heating system. 2nd time using these guys. Always great service. Very knowledgeable.
Frank was prompt, professionial & a very patient individual. He answered all my questions along with some education regarding my water heater. He was very knowledgeable & did a great job!!
Also would like to leave a five star review for Ralph and Rudy, for installing my water heater and my new water softener system! Very professional and courteous as well as very efficient and clean work. Highly recommend!
Andrew the service technician was very helpful and very friendly. He explained how he was going to unclog the water sewer plus he told me there was a solution to my problem and needed to get a product that he has to clean the pipes. But i told him that it was ok but the service from goettl plumbing excellent and that I will be calling then back.
Thank you goettl
Thank you goettl
He's the best thanks for the great service. I recommend this company and person to anyone. Great work.
Jerry Guzman was the consummate professional. He took time to listen to our concerns, explain pricing, and the anticipated intervention needed, and he was contentious about keeping our home clean where he worked. We appreciated his knowledge, skill, and customer-centric interaction.
Mr. Soto came out to give us an estimate. He was very professional, courteous, and knowledgeable.
Cameron Bogott from Goettl performed the checkup for my heating system. He explained everything to me. I appreciate the knowledgeable and friendly people at Goettl.
Rudy came out and thoroughly looked under sink. Observed the problem and was able to fix it in a timely manner. Would highly recommend!
We had an amazing experience with Goettl once again! Tyler came to check our plumbing and flush our water heater. He explained everything so well and was very helpful and knowledgeable.
Cameron is an exceptional professional. Detailed and thorough with everything.
Jeremy was very professional and explained all the work he did completely so we could understand. I was vey pleased with Jeremy’s work
I needed a new hot water heater. Scheduling a service call via the website was easy. The technician Rudy was on time and did an excellent job of explaining the process for replacing the existing unit. William from the office provided clear options with upfront, all inclusive pricing. I was able to quickly determine the best path forward given my budget. As a result, I was able to have the replacement completed same day. Overall a very smooth process which was much appreciated.
Cameron was very thorough, respectful and explained everything well. I appreciate him taking his time and being helpful. Thanks again.
Rudy was professional in every way.
Explain testing and clarified cost.
I was impressed.
Explain testing and clarified cost.
I was impressed.
Doug and Aiden found my water psi was too high even after another company did a prv repair, and gave me an honest quote for a gas line.
Jeremy gave a clear, detailed explanation of the heating-unit problem he diagnosed and recommended steps to repair. It worked as hoped. Yeah Jeremy!! Courteous and conscientious throughout.
I visited the Goettl website and chatted with Zayne, who was extremely helpful. He was able to schedule a same-day service call to help with our issue. Peter M. arrived within the hour and quickly diagnosed an issue with our AC. He explained the problems in great detail and was extremely professional and polite. Because we still had an issue with a leak that was not coming from the AC, Peter was able to get another member of the Goettl team to come out and help diagnose that issue! Overall great experience with Goettl, so far! Hopefully the leak will be found soon!
Very knowledgeable and well respected !! We will need him to follow up with our service soon !
Jerry was great with taking care of the plumbing issue at our house and making sure everything is taken care of properly.
