Can I Do My Own AC Repairs?

Attempting do-it-yourself repairs on your AC can be tempting, especially for the more hands-on homeowners. However, it’s crucial to know your limits when it comes to HVAC systems. Working on your AC without professional experience and training can cause further damage and safety hazards.

While you can perform some maintenance tasks to keep your system running smoothly, such as replacing air filters, major repairs should always be left to the experts. Let’s explore why attempting AC repairs is not advisable.

If you’re facing AC issues and need repair services, it’s best to call a professional like Goettl Air Conditioning & Plumbing for assistance.

This article discusses the risks and challenges of attempting DIY repairs on your system, emphasizing the importance of professional expertise and training. It provides insight into why major repairs should be left to HVAC professionals and offers a cautionary perspective on AC repair’s potential dangers and complexities.

Why DIY AC Repair Is Not Recommended

When faced with an air conditioning malfunction, the temptation to tackle the repair yourself might be strong. However, do-it-yourself AC repair is not recommended for several reasons as air conditioners are complex and require specialized knowledge and tools to repair properly.

Attempting to fix your AC unit without the necessary expertise can lead to further damage, safety hazards, and inefficiencies. Here are some main reasons why AC repair is best left to the professionals.

1. Safety Hazards

AC systems involve electricity and moving components, such as fan blades, which can be hazardous to handle without proper training. HVAC technicians undergo safety training to mitigate these risks and ensure safe repairs. Understanding the risks involved highlights the importance of hiring trained HVAC technicians for repairs. Let’s explore these hazards in more detail.

Electrical Hazards

Handling electrical components of an AC system without proper training and tools can be disastrous. High-voltage electricity powers the compressor, fan motor, and other critical components. Incorrect handling can result in electric shocks, burns, or even fires. HVAC technicians are trained to safely work with these components, minimizing the risk of accidents.

Additionally, HVAC technicians are equipped with the tools and personal protective equipment (PPE) to handle electrical components safely. They understand the importance of shutting off power to the system before beginning work and follow strict safety protocols to prevent accidents.

Furthermore, they are trained to diagnose electrical issues accurately, ensuring that repairs are done correctly and safely. Hiring a professional technician can help you avoid potential hazards and keep your home and family safe.

Refrigerant Risks

Air conditioners use refrigerant to cool the air. This refrigerant is a chemical that can be harmful if not handled properly. HVAC technicians are trained to safely handle, recover, and dispose of refrigerant according to environmental regulations. Attempting to work on your AC system without proper training can lead to leaks, releasing harmful chemicals into the environment.

Mechanical Hazards

AC systems have moving parts like fan blades and motors. These parts can cause injuries if not handled correctly. HVAC technicians are trained to safely inspect and repair these components, ensuring they are properly aligned and functioning. Attempting DIY repairs without proper knowledge can result in accidents and injuries.

HVAC technicians also have the expertise to identify worn or damaged components during routine maintenance, preventing potential mechanical failures. They use specialized tools to inspect and adjust fan blades, motors, and other moving parts to ensure they operate smoothly and efficiently.

Additionally, technicians are trained to follow proper safety procedures when working with these components, reducing the risk of accidents. Hiring a professional technician for AC repairs can help you avoid injuries and ensure your system operates safely.

Structural Integrity

AC units are heavy and can be installed in elevated areas such as roofs or attics. Working on these units requires proper safety equipment and training to prevent falls or structural damage. HVAC technicians are equipped with the necessary tools and knowledge to access and work on these units safely, minimizing the risk of accidents.

In addition, HVAC technicians are trained to assess the structural integrity of the installation location before performing any repairs or maintenance. They ensure the mounting brackets and supports are secure and can withstand the unit’s weight. Technicians also inspect the surrounding area for any damage or deterioration that could compromise the unit’s stability.

Technicians are also familiar with safety regulations and guidelines for working at high heights. They use proper fall protection equipment, such as harnesses and lanyards, to prevent accidents. Additionally, technicians are trained to work in confined spaces, such as attics, ensuring they can navigate these areas safely.

Hiring a professional HVAC technician for repairs and maintenance ensures that your AC unit is serviced safely and efficiently, lowering the risk of accidents or damage to your property.

Code Compliance

HVAC units must comply with building codes and regulations to ensure safe operation. HVAC technicians are familiar with these codes and ensure that any repairs or installations meet these requirements. DIY repairs may not adhere to these codes, leading to unsafe conditions and potential legal issues.

2. Risk of Further Damage

Attempting DIY repairs without the necessary knowledge can further damage your AC system. AC systems are complex and require a balance of various parts. Making correct adjustments can keep other parts in sync. Let’s dive into the risks involved in DIY AC repairs.

System Imbalance

AC systems are designed to work harmoniously, each component playing a specific role. Making incorrect adjustments to one part of the system can disrupt this balance, leading to inefficiencies or failures in other components. HVAC technicians can diagnose issues comprehensively, ensuring that any repairs maintain the system’s balance and efficiency.

Component Compatibility

AC systems are made up of various components that work together seamlessly. When one component fails, it can affect the performance of other components. HVAC technicians understand the compatibility of different components and can provide replacements that properly integrate into the system. DIY repairs may result in using incompatible parts, leading to further damage and inefficiencies.

System Calibration

AC systems require precise calibration to operate efficiently. This calibration ensures that components work together optimally to provide the desired cooling. HVAC technicians have the gear and knowledge to calibrate AC systems correctly. Incorrect calibration due to DIY repairs can result in overworking certain components, leading to premature wear and system failure.

Warranty Concerns

Many ACs have warranties that require repairs and maintenance by authorized technicians. You risk making these warranties void if you attempt AC repairs yourself. HVAC technicians are authorized to perform repairs under warranty, ensuring your system remains protected.

Professional Diagnosis

HVAC technicians undergo extensive training to diagnose AC issues accurately. They use specialized tools and methods to identify underlying problems and recommend appropriate solutions. Attempting DIY repairs without a thorough understanding of the system’s operation can result in misdiagnosis and ineffective repairs, leading to further damage and costly repairs.

3. Addressing the Root Cause

HVAC systems are intricate, and problems are often more than surface issues. Professional technicians understand how the system works together and can identify and address the root causes, not just the symptoms. Let’s explore why professionals are better equipped to handle complex HVAC problems.

Comprehensive System Evaluation

HVAC technicians thoroughly evaluate your AC system to identify the root cause of the problem. They inspect all components, including the compressor, condenser, evaporator coil, and refrigerant lines, to address the underlying issue.

Identifying Underlying Issues

Many AC problems have underlying causes that are not immediately apparent. HVAC technicians use diagnostic tools and their expertise to pinpoint these issues and develop a targeted repair plan. DIY repairs may only address the symptoms, leading to recurring problems.

Preventing Future Issues

By addressing the root cause of AC problems, HVAC technicians can help prevent future issues from arising. They use their knowledge of AC systems to make adjustments and repairs that improve overall system performance and longevity.

Professional Repair Techniques

HVAC technicians use professional repair techniques to address the root cause of AC problems. They have the skills and experience to perform complex repairs safely and effectively, ensuring that your system operates efficiently.

System Optimization

In addition to fixing immediate issues, HVAC technicians optimize your AC system for better performance. They may recommend upgrades or adjustments that improve energy efficiency and cooling capacity, addressing the root cause of inefficiencies.

Trust Professionals for Your AC Repairs

While it may be tempting to do the AC repairs yourself, the complexity and potential hazards make it a task that is best left to professionals. You can ensure that your AC system is repaired safely and efficiently by relying on experienced technicians like those at Goettl Air Conditioning & Plumbing. Don’t hesitate to schedule an appointment for AC repair today to keep your home comfortable throughout the year.

schedule your appointment

Testimonials

What Our Customers Say About Us

Based on 43521 reviews

Benjamin C.

They showed up and fixed the issue we had with our drains upstairs. Daniel Martin knocked it out of the park. He was communicative, punctual, and did clean work. Would certainly recommend their services again.

Arthur C.

I have been dealing with goettl plumbing for several years now... And they have always been very reliable... And being a disabled veteran they have really helped me with any issues that I needed help with in my home... Today a young man named Juan Gil came to my rescue...I

Kelly T.

Brian Tellez completed our heater check/tune up and was awesome! He was extremely professional and completed the necessary checks to ensure our heater is ready when the weather gets colder.

Angel E.

Eddie was great! He came by for my heat pump maintenance through my Sadie Service plan. He was efficient and gave me great recommendations to make my home air quality better.

Gerianne B.

I would like to thank Goettl Airconditioning for sending our technician Kevin Martinez out this morning. He called around 7:30 this morning to let me know he would be arriving within 20 minutes and he arrived before 8 am. I appreciate this because I have other that’s to do and don’t like waiting long for appointments. Kevin was very thorough, first checking the temperature of the heat being pushed out and then checking the unit on the roof. He even cleaned the coils and took pictures to let me know what I need and what should be considered for future maintenance. Thanks again Kevin

Margaret R.

Jacob called before traveling to our home and gave me an ETA. He arrived on time. Jacob was very polite and assessed the situation. He was very professional and knowledgeable. He corrected the issue and explained all the details. Please recognize Jacob, he is an asset to the company!!!

Carl W.

Very pleasant, professional service. Sammy was very patient and informative and transparent throught the whole process. We had a lot of questions and he was very patient and helpful.
Definitely going to continue to use these guys!

Emily De L.

Best service hands down. I contacted Goettl about a major AC issue on a Saturday night and without hesitation they sent help within 30 minutes!! Brandon was so kind, patient and quick with providing several options of resolution, both constructively and financially. He went above & beyond to help my family of 6 and I can't thank him enough!! Thank you Brandon & Carlos!!!

Joe M.

Joel and Patrick did an amazing job replacing and installing my new HVAC system. Very professional and thorough. Starting with the initial process to the install the communication was outstanding. The process was fair, transparent and worth every penny.

Susan F.

The service technician Parker is very knowledgeable and explains everything about your heating and air conditioning. I have used other companies but I am a Goettl customer from now on. Hopefully, next service problem we will get Parker as our service technician. Thank you 😊

Jack S.

Had Goettl do a annual servicing check rejuvenation on my AC unit. Completely satisfied with the service. The technician Parker was very professional, kind and accommodating. Explained everything in detail about what he was doing. Would highly recommend him for any service. Will request him for our next.

Debbie A.

Today, we were fortunate to have Jose as our service technician!! We had a new HVAC system installed, and Jose is fantastic!! Great guy!! Very knowledgeable about his job!! Above and beyond in every way!! Thank you Goettl and thank you Jose!

Palervon

Billy came by and did a great job on component replacement. He gave a running explanation of work, found and rectified minor problems, and did an excellent job of tidying his work. I highly recommend him.

S R.

Andrew A. was very knowledgeable, efficient and friendly. He took the time to explain the options for my tub drain replacement. I very much appreciate his patience and kindness. It's great to have people like Andrew at Goettl i can rely on when i have any questions or concerns. Thank you and God bless.

Bill R K.

Zack and Frank were very good at their work. They are totally professional and pleasant and explained everything they needed to do.Their work is of exceptional quality. I would highly recommend them to others to do their plumbing solutions.

Traci B.

Adam was very helpful and walked me through what the issue was and how to fix it. The trip fee was waived so it ended up being no cost which was amazing! We will definitely use them in the future.

Barry H.

Appreciate the very detailed description of what was wrong and future recommendations for replacement and maintenance of heating system parts. This was complete with cell phone pictures and videos which helped a lot. Very personable and well spoken repair person. There are a couple of parts that I now have planned to replace by Goettl.

Lorraine S.

Just had a service by Parker with Goettl.
Parker was very pleasant, knowledgeable and respectful of us and our home.
You’ll be in good hands with Parker and Goettl

Robby Jo D.

Q was excellent helped me very much only want Q to be at my home for my maintenance for my ac and heat thanks Goettl for coming out goettl is the best company I have had doing my services

Penny A.

They arrived within the window of time scheduled and were honest about what needed to be done. I did get the service plan for the AC but not the water heater as my husband will now be able to drain it on a schedule to ensure it lasts longer. Thank you Goettl!
Stacy was Awesome!! This is an update to the original above! Love the service plan and the pictures!

Angelina R.

Adam was so professional, checked everything out and could not drain the water heater as the sediment was blocking the faucet. Could not open up the flow. Bad news is the heater is over 7 years old and will need replacing soon. Adam thanks for the great job.

Melissa D.

Robert Burrer was the plumber who came out for my service. Robert did a great job. He was very helpful and took the time to explain issues and what to do to avoid further issues.

Charles S.

I would like to formally commend Jesus Gloria for the exceptional service he provided during his recent visit. From the outset, Mr. Gloria demonstrated a high level of professionalism, courtesy, and respect. His demeanor was consistently polite and personable, and he interacted with us in a manner that conveyed genuine care, as though we were members of his own family.
Mr. Gloria communicated clearly and directly, offering straightforward explanations and ensuring we fully understood each step of the process. His conduct reflected both integrity and expertise, and it is evident that he takes great pride in delivering quality service.
His exemplary performance is a credit to Goettl and reinforces our confidence in the company’s commitment to customer satisfaction.

Jared G.

Correy was great and got our drain cleared out very quickly. He also gave us great advice on maintaining clear drains and timelines for maintaining our water softener and other common plumbing issues

sam “SammyH” H.

Goettl and Darean Guerra were extremely professional, experienced, and knowledgeable. We had a couple of other plumbing companies come out to try to figure out our hot water issue. We have had lukewarm water for a while now, and the last company wanted to change out our tankless water heater. Darien and Ben were able to, after significant troubleshooting over a couple of days, figure out the problem was both faulty cartridges in a couple of showers as well as a valve issue near the tankless heater. We now have hot water for the first time in a long time. Did not have to change the tankless heater and they saved us a significant amount of money. I would not hesitate to recommend them unconditionally. I will be using them again in the future.

Jose A.

We had a great experience with Goettl. Our AC unit was having multiple issues, and Jonathan Buhidar was the technician who came out. He was very professional, knowledgeable, and thorough. Jonathan replaced our fan motor and capacitor and also found and fixed a leak in the inside unit that had been improperly installed by another company (Radiant) about a year ago.

He took the time to explain what was wrong, showed us the issues, and made sure everything was working properly before leaving. Our AC is running better than it has in a long time. We really appreciate his honesty and attention to detail. Highly recommend Goettl and especially Jonathan Buhidar.

Robert W.

Technician Chris was great. He knows his stuff installating a new new water with skill and know how getting our home back to normal. Very glad he was our technician.

Carlos F.

Richard was really great at explaining the whole process and how long each test would be. He was able to give us mostly good because it was a smaller job that what we thought it could be.

Susie L.

Jeffrey Jose did a wonderful job fixing the leak in my toilet. He was both friendly and polite and kept me informed of the progress the whole time. I have had quite a few visits from the Goettl techs for various issues. The office ( also extremely nice and helpful) texts me 30 minutes before the tech is to arrive. I have had wonderful experiences with the techs that have come to my home and the office personnel as well. Thank you for everything Goettl

Lynn W.

John came to my home today to do the rejuvenation preseasoned check up on my air conditioner. He was very professional, and he spent extra time because I had been doing some construction in my home, and my AC unit was very dirty I really appreciatef John pointing out the things to think about when doing construction inside your home and how to fix your air conditioner. He also helped me unlock my thermostat which I had an advertently like it had no idea how to fix that, so he figured that out for me and gave me the code which I never had to begin with.I I appreciated John going the extra mile. .

MarkandLydia K.

Gerardo was very professional and explained our options to repair the shower in our new to us home. He was able to stay within the budget and timeline including replacing 3 outside faucets all in one day (Saturday)! Thanks again Gerardo !

Art O.

✨✨Jesus was highly professional and completely knowledgeable about the HVAC issue we were experiencing and provided us with a comprehensive explanation that allowed us to strategically move forward as properly informed home owners. Jesus is truly a FIVE STAR technician!!✨✨

Cassie G.

Josue did an amazing job when he came out to look at our AC unit. He was professional, knowledgeable, and took the time to explain everything clearly.

Jeannelle V.

Jesus Gloria was so so helpful! He did all he could to fix my unit but unfortunately it was a bigger issue. Regardless I would definitely recommend Goettl for any AC HVAC services you might need. Ask for Jesus if you can ☺️

Kate M.

Mike H did a great job fixing some plumbing issues at our house this morning. He gave me a heads up when he was on his way and was very efficient and kind. Thank you Mike!

Maria C.

Kristian was awesome. Did a great job and understood our needs right away and fixed our leak after previous company didn’t secure properly. Very patient and efficient.

Jake L.

Dec 27/ 2025
We had a system check up visit from Jesus Gloria, he’s a great guy and professional. The visit was very helpful and educational. I couldn’t start today on some work that needs done but when we are ready to pull the trigger on that project you can bet Goettl will be the company we call.

(the following is an older review)
Goettl sent Brandon to service my family’s home. Most importantly his skills were on point. He was very professional as well. Also after a brief side conversation he helped me not look as bad in front of my old lady. He told her, “There’s no way that would have moved with a snake. Definitely not his fault.” (She doesn’t read company reviews) so thanks Brandon for a job well done and helping preserve my dignity as a man.

ALAN G.

Caelin provided excellent emergency plumbing service on Christmas Day. Jeren and his crew provided excellent service the next day to complete the fix.

Monica F.

Colton was very professional and knowledgeable. He explain everything he was going to do and answered all my questions.

Stacy was very professional and knowledgeable. He explained everything showed me pictures and explained some options for me. He explained some parts are starting to wear. Thank you Stacy for your service. I would recommend him.
Jesus and Andrew were very professional and knowledgeable about my service and explained and booked my services. Showed pictures and explained other packages that are a available. They both were very pleasant. I would recommend them.
Mohamed and his colleague were very professional. They both did great work. I would recommend them to others. I have always had great work completed by the technicians. They are all professional and knowledgeable about the work they do.

Brett S.

Andrew was very thorough and explained everything in a way that was easy to understand. Very knowledgeable and accommodating on a Christmas Eve emergency!

Jennifer M.

Blake was professional and provided great service. Highly recommend. I am impressed with all of the technicians Goetl sends. Their customer service is outstanding.

Anthony B.

Our installer was on point with what our problem was with our hot water heater and had it fixed in no time. He was super nice and professional. I recommend using Goettl to all my family friends and all my customers. Thank you Goettl.

K R.

They sent someone out to my house to investigate a smell free of charge. The technician’s name was Kevin, he was very polite, professional, and quick, and did not try to oversell me on anything which I feel happens more often than not with HVAC/plumbing. He even suggested a home remedy to try first before any paid cleaning. For this reason if I do end up having to do a paid service I will be going with this company.

Carlos F.

Richard was very informative with our bad situation in the sewer line. Went over the process of how they were going repair and replace all the bad parts. Gave us options on financing. Was very understanding that we had an another company coming by for another opinion.

Jerry E.

We discovered an HVAC issue that needed immediate attention as we were leaving town . They had a technician out the next morning Long story short we had to replace the HVAC. Ramon and Joe went out the next day and replaced the unit. They were professional, meticulous and knowledgeable. Can’t say enough about them. They did a fantastic job. We had previously used them for a repair and were so satisfied we joined their club. I can only go on our experiences but would recommend them to anyone

Jacob B.

Jaren, Mark, Jan, and Alonzo were kind, professional, timely, accurate, and honest during our whole house re-pipe. 100% will recommend them and Goettl.

Christopher L.

Andrew was great. Explained everything in detail. Gave me all the pros and cons. Wound up doing some restoration work to the water heater. Over all excellent customer service.

Marilyn S.

I'm just now writing up a glowing review on FB. Thank you so much! Troy is fabulous! Goettl is a wonderful business. Troy refurbished my 27 y/o furnace so I didn't have to buy a new unit for thousands of dollars. He also showed this old lady how to use her blinking cell phone!!!

Tanya O.

Brent was very friendly and helpful. He helped me with cleaning one if my sinks and gave me great advice to prevent it happening again. He was very helpful with what I needed to get to protect my home for the future. Thank you

Lisa L.

Great service! Johnathan Johnson was very polite and professional. He did a fantastic job servicing my HVAC unit and making sure it was ready for the winter season.

Scott J.

Alan and his apprentice were life savers this morning. Came home to a wet garage and dead water heater. They came out within the hour on Christmas Eve. Very professional and friendly. Quality install as well.

Jonathan B.

On time and your estimator was very much the professional. I am impressed with his thoroughness and knowledge of equipment option available to me.

Update: I accepted your proposal and wow, three days later my house has heat and air. Installation time was a little over five hours with breaks, and all the time your crew worked efficiently and professionally. Nothing left undone. A big THANK YOU for you guys.
Update2: Goetti set up the building permit appointment with the county, and attended the inspection, which past with no issues. Other companies that I have dealt with have not done so much. Furthermore, I did get multiple estimates, and all the other companies had convenient add-on's which proved by the inspection were a unnecessary expense, thus making Geotti price the lowest and most honest of them all. By the way, the heater and a/c have work to perfection and are both very quiet.

Follow up: A home inspection showed a small issue with my new furnace, so I called Goettl. Next day service and they determined there was an issue with the furnace they installed. Two days later (Christmas Eve) a brand-new furnace was installed. No debate, new questions asked, no cost to me, they insisted. This was quit the contrast to what I experience with other HVAC companies I have dealt with in my forty years in Reno.

Joyce S.

Jonathan provided great service, all of my questions were answered, and he is a very pleasant and professional person.

Update:12/18/25
Stacy did an absolutely wonderful job checking our hvac system. In addition my husband asked about insulation and as it turns out Goettl does indeed do insulation. Stacy spent a lot of time taking pictures of our attic and showing them to us and patiently explained everything to us.
He is a very pleasant and friendly person and I would not hesitate to have him do all of our hvac inspections. He was very thorough and even checked our outside a/c unit and changed the Capacitor.
Benton was equally pleasant and very helpful on the phone and we booked the insulation install for the following week.
I would not hesitate to recommend Goettl. Customer service counts a great deal to me and Goettl really takes care of it's customers.

Update: 12/19/2025
Tim Theriot reinsulated my attic today. As usual for Goettl teams, he did a wonderful job. He and his team member (Francisco?) cleaned up nicely.
Benton again was wonderful to deal with.

Update: 12/24/2025
Nicholas Mayhew installed our new kitchen faucet. Not only is he an extremely friendly and pleasant person, but he did a great job. He made sure there were no leaks anywhere under our sink and he cleaned up everything. I would have him work on any of my plumbing.

James H.

Daniel was outstanding. He came found the problem. Informed me what it was and then took care of the problem. It was done very professionally and in a timely manner. I enjoyed having him here to care for our problem. Thank you Daniel!!!

Toni E.

Juan Sanchez came out to remove a wrong sink part and place the correct one in my sink. He even went with me to get the right part. He removed the wrong part then installed the right part. It looks beautiful! He went above and beyond to fix my sink!

Carol L.

Andrew was prompt, friendly and thorough! He checked the records to know what had been done and checked the status of recommended work and sent information on cost. Thank you, Andrew Gonza I'm ex

Julia S.

Yesterday we had a plumbing inspection, which was part of our Sadie membership and Blair was our technician. He was so thorough, helpful and informative. He put us at ease with what our system look like and also was able to show us things that needed to address. He was able to give us quotes for the future work that should be completed. They didn’t pressure us to rush into anything. Blair is a great representative of Goettl. We are always so pleased with their technicians , management team and their customer service team as well.

Mr. T.

Jarrett with Goettl did an amazing job today. They serviced our AC and took care of our immediate problems. Thanks, I would recommend 👌 this company.

Andy H.

We have the service that allows them to come out twice a year to do preventative maintenance on our HVAC and Plumbing System. They have always been courteous and knowledgeable. They do a great job.

Robert A.

Troy was amazing! He came to look at our HVAC system thermostat. It has not been working properly. He spent quite a bit of time troubleshooting the thermostat. Couldn’t find anything really wrong. Just to be certain, he replaced the inner workings of the hard-wired thermostat. He encouraged us to call again if it continues to malfunction. He was on time, professional and courteous. We stand by Troy and Guettel!!!

Robert A.

Nathan was very clear about the diagnosis of our HVAC system and the options repair vs. replace. Walked us through the numbers, stayed with us as we were speaking with the salesperson, told us about the no interest no payments for 12 months and stayed with us as we had to unfreeze our credit reports with all three agencies in order to qualify for the no no deal. He was professional, had a good sense of humor and patient. Highly recommend Goettl and Nathan.

Lorie V.

Michael was wonderful, he kept me informed about what he was finding and what the consequences of the situation would be. Once he was done with the evaluation and drew up the final quotes and let me know what was most important and its cost. Then he changed out the part we agreed on. He was fast and knowledgeable.

Sammy K.

I needed some help with the plumbing issue in my home called Goettl plumbing, Andrew Stone who came out to help was great, he did an excellent job. Benjamin was very helpful as well, they just gained customer for life, thank you

Robert B.

Visit was even earlier that scheduled. Smooth, professional, complete. Fine young man, Jaime. Personable & friendly. Sounds honest in his appraisal & suggestions.

Roxanne H.

Goettl has been a wonderful company to work with. We have had numerous experiences with plumbing, heating, AC services. Wanted to give a great review for David, Jesus, Jaren and the rest of the team that has come to our home.

Johnny V.

Andrew Gonzales,was very polite, professional, and informative.
He was not pushy at all,, he was very detailed and explained everything that was done to the units.

Bill A.

Daniel was excellent in performing all the items that were checked. Very good customer service. Explained everything he did and what the numbers were. Great Job.....

Frank P.

First Off We Purchased A Complete New Packaged Air Conditioner In 2018 And Recently Signed Up Goettl’s PM Program. We Had The Plumbing Division Schedule A Routine Check Up And The Service Technician That Was Sent Out Was Awesome; We Want To Give A Huge Shout Out To Tai Fernandez, Tai Was Prompt And Explained Everything What Was Needed For A Good PM. Very Knowledgeable And Polite And Courteous And Passionate About His Trade That He’s In. Personally I Would Hire 5 Tai’s If I Owned Company. Please Recognize Tai For His On Point Customer Service,. Cheers And Do Your Research If You Have Any Questions With Goettl Do Your Research Because It Seems All Their Employees Are Solid And This Company Is Legit.

Mathias A.

I contacted Goettl on a Sunday for a leak through my ceiling and the service fee was waived, I was not charged for the visit. Stacy was the technician that came out, inspected, prompt, and excellent feedback on the issue. We discussed options and was able to book a secondary appointment right away!

Jesus Pacheco arrived for the final repair and completed the repairs faster than quoted. After, he showed me the repairs and explained everything thoroughly. I’m am extremely happy with the services completed and have no worries in the quality of work done. Thank you!

Pete T.

After dealing with a chronic sewage drainage problem for 4 plus years, and having several services unable to properly diagnose it, and implementing temporary fixes, the Goettl team of Greg and his apprentice Luis quickly found the source of the issue and repaired it. We have had estimates from other firms to fix this for over $1,200 and this team did the job for under 25% of that. Great to have qualified knowledge and experience working for us to solve this issue once and for all. A very well run business.

Jennifer R.

Great Service, 100% HONEST WORK. Absolutely No pressure sales to replace Unit our 24 year old gas furnace and AC Unit, they gave options on what they could do to get it up and running. Took lots of pictures to show us areas of concern.
Highly recommend Goettl Air Conditioning and Plumbing!!!

Amanda C.

Flood prevention check done. Technician explained what he was doing and why very informative and personable also didn’t over sell on what needed repairs. The Cold water shut off valve replaced that day.

Kristen “Special K” V.

Camren is awesome!! He's been out to my house twice now for 2 calls for services that everyone else wanted to charge way more for. He's very thorough and I am grateful there are still decent people left in these trades. Thanks Camren!!

Tina M.

I had an appointment for someone to come out today 12/20/25 to give me a complimentary heat and AC unit inspection today. The appointment time was 9:00-1:00. I received a text at 8:15 am saying that the tech would be here in 50 min and they were. Amanda was her name. She was very polite, personable and professional. Amanda explained what she was there to do for me. She took pictures of her findings and showed them to me and explained what the picture was of and what she recommended be done. She then explained to me that she had spoken to her supervisor and they went over the pictures and her recommendations and that he would like to speak to me about what the two of them recommend, and the cost associated with it. We spoke over the phone and he explained to me that because of the age of the unit and the things Amanda saw and took pictures of, he would recommend a full replacement of my 4 ton heat pump unit. I told him I couldn't do that at this time so we went over the options of what needs to be done very soon and the cost. I asked him to please send both estimates to me so I can show them to my husband and we would decide what to do and I would get back to them next week with our decision. I am very pleased with the way this appointment went. I have and will continue to recommend Goettl to anyone who asks who I use. Thank you, have a blessed day. Tina

Jonathan M.

We’ve used Goettle for over 8 years and they always deliver excellent services. Halbert was no exception; he was knowledgeable and professional.

HOWEVER, the estimate provided was exceptionally high and not market in my opinion.

Chris Z.

Julian is a great technician. He works efficiently and with impressive knowledge and skill at his craft. He is very friendly and answered all of my questions. My water heater was installed quickly so we were able to have hot water before the evening.

Adrienne L.

Kevin provided great customer service with detailed photos and explanations of what was needed to repair and update our HVAC system. Much appreciated!

Susan H.

Daniel R, the techician, tested my water and confirmed that it is hard. He explained how a water softner system works and asked if I would like other issues, such as replacing the faucet at the master bathroom faucet, addressed. He was not pushy, which I appreciated.

Sarah

Alek was able to assess our water softener, replace it, and replace our water heaters all in the same day. A day later, Ashton did a wonderful job with our heater inspection. Thank you!

Daniel V.

Brent Sloan did a fantastic job. We were able to get the job scheduled quickly and everything went smoothly. We will definitely work with Brent and Goettl again.

Patsy H.

The guys were very professional!
I’ll post an up dated message when the guys finish the work! Work is done! Just waiting on concrete and inspection! Zack Adolfo Jalen Sam Chis have been outstanding! There work ethics have been phenomenal very very pleased with the work just waiting to finish everything up so I can get my house back thank you Goettl Plumbing!

Jean M.

Cameron was very professional and knowledgeable. Goettl offered same day appointment for both plumbing AND HVAC issues which is very convenient for me and my schedule. I would recommend their services

Gail J.

Thank you for sending Julian and Scott through this whole plumbing issue with our home. If had to have any more issues, I would like to have them come and do the job. They were both very understanding and communicative throughout this whole ordeal. Again thanks for all the help. Steve and Gail

Sergio O.

I was really impressed with their representative Joe Garcia, he was very knowledgeable and took the time to explain the issues I need addressed, answering all the questions I had. If you're in need of a plumber I highly recommend Joe with Goettl plumbing!!

Dixie S.

Andrew, the A Team leader, rocks the plumbing world again! Peace of mind before we bring in the dishwasher repair folks that all is well - thankful we can trust Goettl!

Pamela C.

Dec. 18, 2025
Eric and another man came to my house to clean my ductwork. Goettl had explained to me about promotion during my winter rejuvenation. Eric explained the procedure to me. Helped take down some child gates and then helped replace them when done. Always kept me informed of status and explanation of findings. Goettl may be on the costly side but well worth it. Communication is great and Smart Sadie program is great.
Again Eric and the other man (I apologize for not remembering his name) were friendly and always communicated what was happening.

Kent L.

We have been satisfied Goettl Loyalty Program members for several years and today was our regularly scheduled Annual Plumbing Checkup.
Both your Plumber Technician, Josh Munoz and his Service Manager, Ben Tracy were extremely helpful.
Josh drained the hot water heater and conducted a thorough inspection of all our plumbing – both floors – inside (5,500 sq ft) as well as outside and identified several issues which he quickly set about fixing.
Josh was friendly, informative and professional throughout the entire process and served as a great representative of your company and team.
Speaking of which – every time Josh needed to check in with management Ben made himself available as a resource. It was clear that they were working as a team.
Once again ➡️ Thanks for all the great work and special kudos to Josh.

Tiffany A.

Amanda was great. She was very informative and productive. She gave me options and didnt pressure me to do anything right now. It is very hard to find great customer service these days,but Amanda is one of these people that always had a smile on her face . She was the best!

Jen B.

Gustavo was here and did a great job! He arrived on time and was efficient and friendly. I didn't feel pressured to buy things I didn't need or can't afford, but he gave me his recommendations and a thorough explanation.

Nate M.

Mark was amazing he was able to come out and work late to help fix my gray water and was able to put in the new filter system and reverse osmosis system and got my water fixed and back in action. Greatly appreciate it

Malia C.

We had our outside water spicket replaced because it was leaking and not fully working. Connor D. did a wonderful job, was professional, had a lot of good information and got the job done in a timely manner. Very pleased with him work. Thank you!

Gerald D C.

CalelinTaylor came to perform annual plumbing inspection. We have our home systems inspected annually. He was very thorough, professional, friendly, and treated us a valuable customer. He found an issue with our hot water heater and made a recommendation that could possibly prolong the life of the appliance and take care of a function regarding efficiency as well as flushing the sediment that was building up. We agreed with the recommendation and he performed the work. We were happy with his work and he explained exactly what he was doing as well as writing it up in the repair/work notes that will be recorded with the company.

Cynthia N.

Davey B was awesome. Very friendly, personable, thorough and professional. Very detailed review of pictures and explanation of issues and gave us three quotes for repair costs. Afterwards he was able to locate parts and get him scheduled the next day to complete repairs. Again, he provided pictures of repairs and the charge was exactly what was quoted. Have a high confidence in his work! Thanks for great job Davey!

Grace L.

Mike h was the best I had a handyman out here that could not fix my problem. That was here for three hours Michael fix the problem in less than 15 minutes. Best service technician I’ve ever had very clean and very well spoken five stars all the way.

James D.

The staff at Goettl just completed a total redo of our plumbing from kitten laundry and toilet. All new abs pipes to replace very old galvanized clogged
Pipes, all under the house with low clearances. Alan and partners did a very professional and considerate work. I'd recommend them to anyone.

Sandra G.

Chris Beers carried out maintenance on my furnace this week. He was on time and an extremely polite and pleasant person. I highly recommend Chris and Goettl.

Pete M.

First experience with Goettl was exceptional. Jesus came to our new house and was on time, friendly, and super informative. He was more than happy to explain everything about what he was doing and what we could do to improve our system, as well as how to maintain it properly. Thanks, Jesus!

Update: Eric and Momo came out afterwards to clean the HVAC coils and ducts, and they also provided amazing service and also went above and beyond. Thank you both for your kind, helpful, and efficient work!

Penelope S.

Reese McKeen-Reyes with Goettl was out here within one hour of me calling the company. He had my problem fixed within minutes and was very professional and very pleasant. I am very happy with Goettl and the service that their representative Mr. McLean-Reyes provided. Jef from Goettl came out today to maintain my new furnace and he was very professional, efficient, and very helpful. He went above and beyond what was expected of him. I’m very pleased with Goettl and highly recommend them.

Tn Johnson J.

So this review is is for service over the past year.

A short history. A few years ago, we had four seasons put in a new furnace. After checking around and getting tons of estimates, there was as much as a $10,000 difference between all of the estimates. Four seasons came in at the best price. Unfortunately, I ordered an 80,000 BTU furnace and when the guy was done, I looked at the furnace and saw that it was a 60,000 BTU. I showed the guy the invoice and basically his response was ‘ Oh crap’ so I talk to the manager and he assured me that 60,000 BTU would heat my home sufficiently since it was a high-efficiency unit.

I was ready to have them tear it out and put the right one in, when the manager guaranteed the furnace and gave me the price for the 60 KBTU with a substantial discount. I did the regular maintenance and service service with four seasons.

When Goettl took over, I’m not sure if they just change the name, or bought four seasons, but everything changed after that. First I was informed of a membership called Sadie which is basically a yearly/monthly fee that allows us to get a lot of benefits. Free service calls, free, free preventative maintenance and discounts on non-covered items.

The first thing that I noticed was Josh came in to do a service, check the pressure and saw that the original installation guy did not convert my furnace to propane. Apparently none of the other service people ever checked the pressure. He had to return with the correct parts and changed out the valve. He also helped me out with a bathroom heating duct that was ripped. The price was great and he said he felt bad that we had such issues with the previous company.

A few months later (last Saturday) we stopped getting heat. I called Goettl let them know, and they were at my house within two hours. When it’s freezing outside or going to be subzero it’s really important when they respond so quickly.

Chris was the technician and he found the problem, however, the plumbing supply company was not open till Monday morning. Two days with sub, freezing temperatures scaring me a bit. Chris said that he would check with Dispatch and see if they had a couple of space heaters. When he was leaving, he noticed we had a bunch of firewood on the front and he offered to help bring firewood in. I told him no problem we had it, he said he was happy to help us. Make sure we had enough firewood to get through two days.

These two offers, were above and beyond in something you really wouldn’t expect from your HVAC people. Unfortunately, they didn’t have any space heaters at Dispatch, so we went to Home Depot and got some radiator heaters and then yes 24 hours a day kept a fire going.

Chris showed up Monday about 11 AM with the parts and it took him about 2 1/2 to 3 hours to fix all of the problems. I’m not savvy with all of the HVAC terms, but something about condensate water bill backed up through the system blah blah blah… we now have heat. lol.

Getting the Sadie member membership/club was the best thing we decided to do. They call us regularly to schedule our summer and winter maintenance. They are responsive. And they are very polite every time I call them.

I really would recommend you contacting them and get on that membership before you actually need them. Thank you, Josh and chris and unfortunately, I cannot remember the name of the female technician that came out and changed our filters but she was awesome also!

MackaroniJay J.

Barb

Dan was very knowledgeable, friendly and professional. He thoroughly checked our heating system as we had requested. He made recommendations as to any additional items that may enhance our comfort. The appointment was moved a little earlier, but worked out great for us. Definitely recommended.

Chris A.

Andrew Morgan came out to do a routine check for my AC after it was installed a year ago. Great service and explained everything in a way that was helpful and effective. Definitely recommend

ca N.

They saved the day for us !! Had shower back up and smart toilet pouring out water at base .. of course at 4:30 pm.. called and they were here within 45 minutes.. figured out we had a blocked sewer line , scooped snd ran a clean out ..very reasonable and very pleasant snd professional.. absolutely love this company.. give them a call !!

Kristey

David Bell did an outstanding job fixing our heating system. He was incredibly thorough, patient, and kind throughout the entire process. He took the time to really understand the issue before getting to work, and made sure everything was completely resolved before he left. His professionalism and attention to detail gave us total confidence in the repair. We truly appreciate his dedication and highly recommend him to anyone in need of reliable, high-quality service!

Henry T.

Had a water leak and Goettl Air was able to respond within 48 hours. Skip Yonkers was incredibly friendly and knowledgeable and was able to quickly resolve the problem and present me with various options. I definitely recommend them.

Joseph K.

Michael was everything I needed him to be. He gave me the facts and offered a solution and is coming back to complete the work for a very reasonable price. Thank you for the professionalism.

Jeff

Daniel did very thorough furnace maintenance and discovered a crack in our heat exchanger. Not the best news but we are thankful to learn about this issue so it can be addressed. He provided a quote for repair and replacement and took a lot of time to help us understand our options. Thank you.

Patrick M.

We just had our winter rejuvenation service for our home’s two hvac units. Eddie Franco was punctual, answered all of my questions, and was thorough in detailing the servicing and the health of our systems. Great job!

Juanita Arturo M.

Yes, definitely. A/C&H Technician Kevin Edwards did an awesome job.. after checking out the issues, he explained everything in detail to me. He is a very professional bright and polite person. 5+star

Colleen P.

Very professional. Covered info thoroughly with us. Very respectful of costs. Put us in front of others due to our emergency. Will recommend them 100%. Extremely satisfied!

Scott

Dan, was super friendly & when he didn’t think he could or anyone in the company could do the needed work, he recommended another company for the job that needed to be done, didn’t try to sell me on something I didn’t need, just up front ⭐️⭐️⭐️⭐️⭐️

FrThomas Robert F.

We have had Goettl service for 6 years now. We couldn't be happier with them. Damien (AC) and Pablo (plumbing) both did work for us today. Wonderful, professional, young men.

Peggy B.

Jose and Ricardo replaced my HVAC system today and were very courteous and professional. They answered all of my questions and showed me how to work the new thermostat. They were very careful moving things in and out as well. They were really nice people as everyone I have talked to at Goettl has been. Great company and service

Carl S.

I run an Airbnb with 5 rooms in my home, and my tankless water heater suddenly went out. In my case, this was an emergency, especially with the weather getting colder. Goettl ensured that a technician arrived within a few hours, and Juan Gil showed up in good spirits and ready to solve the puzzle.

Like most people, I typically search for the cheapest service I can find, and I end up having other plumbers come out to check out issues with my tankless water heater, who run their mouths, upsell parts (that don't seem to be causing the problem), and generally don't really know enough about tankless water heaters. This time, I decided to go with an experienced company with a good reputation, and I am glad that I did - Goettl's prices are very reasonable and worth the service they provide.

Juan, was very knowledgeable, patient, and persistent. Even better, he was careful and humble enough to acknowledge that he didn't know everything and checked with the manufacturer at every step. Juan spent a great deal of time helping me diagnose the problem (which always seems impossible to ascertain quickly with machines like tankless water heaters), and went above and beyond to ensure that my guests and I had hot water tonight.

Juan never got frustrated; he handled everything carefully and made sure to clean up after himself when he was done. If I can have Juan take care of all of my plumbing or AC issues in the future, I will. And if you're reading reviews to decide whether to call Goettl for your issue, I would encourage you to trust their service and experience. My experience with Juan was definitely memorable.

We now have hot water again. Can I get a "hell yeah"?

Ron L.

Junior was awesome. Took the time to inspect and explain everything and make recommendations. Made sure I didn’t have any questions before he left. Very courteous and professional.

Irene C.

I cannot recommend Geo with Goettl Plumbing highly enough! From the moment he arrived, he was an absolute pleasure to have in our home. He was incredibly friendly, professional, and put us at ease immediately.

We had a concerning plumbing issue, and Geo was able to diagnose the problem with impressive speed and accuracy. What I really appreciated was that he took the time to clearly explain what was wrong, showed me what he was looking at, and gave me honest, practical advice on the best solution.

He had the issue resolved in no time at all. The whole experience was seamless, from the quick scheduling to the efficient and high-quality work. It’s so refreshing to find a technician who is not only a master of his craft but also a genuinely kind and trustworthy person.

A huge thank you to Geo and the entire team at Goettl. You have a customer for life! If you need a plumber, ask for Geo—you’ll be in the best hands

Teri W.

Goettl has provided multiple systems for my home over the past few years. JR just completed a repair on my AC and he (as typical for Goettl techs) was friendly, knowledgeable, and efficient.

Jeffrey B.

We just had the duct cleaning done so looking forward to dust free heat and AC in the summer. A $499 special! Veronica was great! She and her partner took great care with our home and were done in a very reasonable amount of time given the size of our home and the number of registers and other vents! I highly recommend you take advantage of this service if you haven’t had it done yet or has been over 7 years!😊

Jimmy O.

Had water coming through the wall all of a sudden one day. Robert Burrer from Goettl showed up and was very helpful, informative, and very respectful! Was also knowledgeable and provided top notch service. Would definitely use Goettl again and request Robert as the technician. Plumbing repairs are never fun but he helped keep us informed to make the best decisions, come up with a plan, and also a solution. Now just have to get the work completed later this week! Thank you Robert!

Tiffany P.

Frank Soto is wonderful! He has been out to my home on 2 different calls, each was a different call out. Frank Soto is very knowledgeable, kind, understanding and his time management is on point. Great Job, well done as always Frank Soto. PS. I will request Frank Soto by name for all plumbing fiasco! 5 stars again.

Fran M.

I called Goettl which had done previous plumbing for me. I couldn’t get the water shut off in the backyard. And since I have their membership, I was told there would be no trip charge Clayton Purvis was such an angel. He reached down and turned it off, and apparently I had not turned it around enough times I felt like an idiot and told him he can go back to the office and share with his coworkers what this old woman did. Anyway, he fixed it so it’s easier for me to turn it off and on. Thank you Clayton.

Maryellen O.

Woke up to no heat in our house burrrr
I have seen Goettl vans all over town and so I called them.
Got appointment right away and the Technician, Jef Eusepi, took care of our problem.

Jack G.

Had Amanda come out to do regular maintenance on my heating system in case it ever decides to turn cold here in central TX. She was polite and knowledgeable and pointed out some issue I ended up having her take care of for me. She wasn’t pushy at all with selling these services and I would highly recommend her.

Susan A.

Frank inspected our Central Heat and air very thoroughly. Knowledgeable complete and explained everything. Dependable and helpful information to decide repairs.

Audrey A.

This was my second time using Goettl, and they have proved that they are great. This time, I needed a water shut-off valve replaced urgently, and Brent was here the same day! He was patient explaining my options, offered insight about my water pressure, and took care of the problem fast. He was neat as a pin, and I would happily use this service again!

Giovanna D.

Always friendly and professional. Ken, ac tech, was the best tech so far I worked with. He was able to explain to help me know the best way to move forward.

Patty L.

Brent came to find an unknown leak that was running up my water bill. He was very knowledgeable, thorough and courteous. He explained everything. He was awesome and I definitely recommend him!

JoJean Malek B.

Today, Rodell did a thorough clean-out of our bathroom sink drains, including sending the camera down to check for build up out to the main connection to the sewer. This was included in our membership with no extra charge. He and his partner also found the mystery leak in the guest bathroom toilet and replaced the guts and seals. The thing I liked the best was his advice about maintenance and how that little hole in the sink is a real drain that also needs flushing out by letting the sink fill up periodically. Thanks for being so detailed.

Sherri H.

John Nedza was the technician that came to my house to replace my toilet and fix a drain relief valve on the hot water heater. He was professional, efficient and cleaned up. I’m very pleased!

Jeff R.

Mark Espinosa was very professional. Very satisfied with Marks work and any questions I had he had an answer for and the products name. This is the first time using goettl and I’m quite satisfied.

Gregory S.

Good morning, I had a heating system cleaning and maintenance service by your Tech Pablo Alejo. He was very professional and personable from the moment he introduced himself to the out brief he gave me when he was finished. Showed me pictures of what he worked on and explained the work he performed. Pablo is a credit to your organization!

Thank you,

Greg Sanches

Alexandria R.

Absolutely amazing. Wait time minimal, professional and service was fast in its entirety. Josh was fantastic, fixed our issue quickly and we had heat by the time he left. 100% recommend.

Eric W.

Technician Edgar arrived and instantly communication was very easy. I felt he was working with me and not for me. When an unexpected problem occurred, he was able to adjust the solution to specifically resolve my problem. Absolutely delighted with Edgar and Goettle.

Jeff G.

Our repair guy Jeff was great. Jeff repaired a water valve and outdoor water spigot/handle in our backyard. He also took the time to show us where our main water shutoff valves were located and labeled them for us ( We just moved in.)

Janine Damaris P.

Jason came out to do my scheduled Heating check. He was friendly and thorough however there must have been a miscommunication and he did an AC check instead. Another appt was scheduled.

Nancy H.

We were very pleased with Dusty Pond when he examined our two HVAC systems. He was very professional and explained everything he was doing to us. We have been using Goettl for 16 years.

Mary Germaine B.

Goettl came out for my Fall check up. Rodney was amazing, early which was great! Knowledgeable, and very nice. I would recommend the quality of Goettl any day

John B.

Devin Clay was very knowledgeable and ver y personable. A great asset to your team and we recommend Goettl all the time when ppl want plumbing or HVAC services-

Daniel W.

I have been very pleased with their service. Technicians are very professional and confident Joey Martin, worked on my bathroom and did a wonderful job.

Oscar D.

Michael Gardner from Goettl was fantastic! He was professional and did a great job. He educated us on what he did and provided feedback on his next recommendations to perform on our HVAC system. Would highly recommend Goettl for your AC and Plumbing help!

Davidson D.

I requested a plumbing drain inspection from Goettl. Service rep arrived introduced him self and went quickly to work. He was courteous and polite. He proceeded to inspect my plumbing and Drains. Shortly after he visited my hot water room he requested be to accompany him to observe there was a stream of water coming out of thr drain pan. He reviewed with me some of the items associated with my current installation that might be best updated and replaced. He gave me an estimate and we should. Hands and he proceeded to remove and replace my hot water heater. The job was completed and tested tan a timely manner and he left the area in a clean and organized manner. If you need plumbing I recommend Tim at Goettle

Edie G.

Saul came out to do my winter ac/furnace service. He did a great and thorough job. The last tech Goettl sent didnt even enter my house or do anything close to what Saul did. Thanks again, Saul!

Ann E.

Johnathan was very professional and courteous. Did a fantastic job setting everything up for the first time. Really appreciated his time. Highly recommend him.

Barry T.

Ian Palacios came out yesterday to service and inspect our A/C system and he did an outstanding job. He also changed out the air filters. We really appreciate the fact that he was on time and let us know when he was on the way. This is why we chose Goettl for our heating and air conditioning needs.

Jim V.

Used Goettl for a second estimate on duct cleaning. While not "cheap" if was $200 less than my usual provider! Booked it easily and Eric and Tim were excellent. Took great care of my property, were efficient, polite and effective. Showed me before and after photos of my system. Very satisfied.

Chesca T.

Geottle Air Conditioning Plumbing is fantastic! Tech Geo arrived promptly, diagnosed the issue quickly, and fixed it perfectly. He was professional, knowledgeable, and courteous throughout the entire visit. I highly recommend Geottle Air Conditioning Plumbing — and definitely ask for Geo!

Jennifer Lynn K.

Kristian is amazing very professional, went the extra mile to make sure we understood everything that he he was suggesting for our home!! Highly recommend this tech to anybody and everybody. This company is far the best I’ve ever had feel very comfortable very knowledgeable.

Suzie M.

Kristian amazing, very professional, went the extra mile to make sure we understood everything that he was suggesting for my home!!! Asked if there was anything else that we needed not a pushy sales person whatsoever!!! Very knowledgeable!!

Martha Wells J.

Kevin M. was very courteous and knowledgeable. He made sure that all of the services were complete. He went above and beyond to make sure my unit was at peak functioning levels!

Lynne Hambrecht B.

We ordered a new refrigerator from Lowe’s. When they delivered it, they said they could not install the water line. We were not familiar with plumbers so we asked our neighbor who did the plumbing in his new shower. He said Goettl and he was very happy with the results. I called them they sent out a wonderful servicemen, Gerardo Gonzalez. The builders had used 3/8” pipes and Lowe’s seemed to only have 1/4” connectors. Gerardo solved our problem and we had to get Lowe’s out again the next day to finish the install. We highly recommend Goettl and appreciate the caliber of their staff!

Jon B.

This is how a service/install company should work. Price was exactly as quoted and was very fair, comparing to multiple others. They never tried to add on extras like all the others did. Installation day was when they said it would be. They scheduled the building permit, attended the inspection, and it was on time. Best for last, the system works perfectly and is super quiet Why can't more companies do business like this.

Catie P.

We have been Sadi club members for years. The service is excellent from the customer service representatives that answer the phone to the individual technicians that come out to your home. Two years ago we replaced our AC unit and went with a Goettl installation after years of having them maintain our older unit.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.

Lauren B.

Called with a broken pipe under house. Napoleon came out quickly and got the repair done super fast. Such a kind person and was very reassuring when I was freaking out. Such a great company!

Mindy Sue L.

We bought our unit with them three years ago, and since have received great service. Christian was out today for a maintenance check and he reminds us why we stay SADI members. Great deal.

Karen K.

I had a great experience with Goettle . Jordon did a wonderful job in diagnosing issues with my air conditioner. He was very knowledgeable , so helpful, and very professional. On the return appointment , Jeremy did a great job as well. He listened to my concerns and finished what needed to be done. He was very professional. Thank you both!

Dustin S.

Highly recommend Goettl. We’ve been using them for years, they come through for us everytime. Just had Mike H. out to diagnose some plumbing noises coming from the bathroom and he fixed it in 30 min.

Debalene E.

Great service techs. Full disclosure repairs. I’m a Sadie plan member and have a lifetime warranty on my air conditioner through them. I’ve been very happy with GOETTL.

Barbara K.

Griffin Cottrell did the yearly check of my air conditioning unit. He seemed knowledgeable, thorough and persistent. When he found the unit was functioning at 35%, he continued to search for the reason why. He replaced the capacitor and cleaned the coils which improved the function. I would highly recommend Griffin, as well as Goettl for your air conditioning needs.

Danice B.

Preston Walker was an exceptional technician. He explained everything. He was respectful and courteous. He is a great representative for your company.

Diane W.

Nick Mayhew and Jan came to our house to repair our pipes. They did an amazing job! They were knowledgeable and professional. I would highly recommend Goettl !

Mysti Y. Hunsaker A.

Russ came out to or home today to do a rejuvenation on our 2 ac systems. He did a thorough job and explained what needed to get done and what should get done. Thank you Russ.

Adam M.

Just had Preston Walker our technician come by for our complementary check up on our A/C unit. He was incredibly insightful and respectful of our home and yard. Even shared each step of what he was do

Becky B.

We called on a Saturday and thankfully Christian Acosta was the one on call to help us out. He was knowledgeable, kind, super patient with our very curious child, and did absolutely everything in his power to get our AC back on. Unfortunately the blower motor was toast. He got us set up with a window unit for the time being and. Fast forward to today, Wednesday, and Christian and Ian came to install a new blower motor for us. Both gentleman were wonderful! They kept us informed of the process and what to expect as they replaced the parts. Our house is already cooling back down and I have Christian and Ian to thank for that! They did inform us of a military discount, which was very helpful, and they insured the entire process was as streamlined as it could be. If we ever need assistance in the future, I will be calling and asking for Christian and Ian because I know they will ensure that our HVAC system has been treated with the highest quality of service. They also brought our son an adorable plushie of Sadie, the Goettle mascot, and a flashlight. Its comforting to know that when Christian and Ian are on the job, you'll be taken care of as if they were working on their own homes.

Shirley T.

I had a plumbing issue that was addressed within 2 hours by an extremely knowledgeable master plumber that explained every step of the repair. His expertise and kind communication were reassuring.

Kellie V.

Hugo Castro came on Sunday afternoon and fixed my A/C. He couldn't have been more polite and prompt and professional.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.

Sis B.

James did a wonderful job explaining and letting me watch as he diagnosed why the master shower was taking so long to heat up and also flush our tankless water heater. Very polite, thorough, & honest!

Tony M.

I had Chris come out for a plumbing checkup, and he was great. Very educational, as he explained the pros and cons of my plumbing system. He explained what I needed, and what to look for in the future. Very easy to talk to, and was a real pleasure to work with… great guy

Teri H.

Dan, the service Tech that was sent out was on time (actually called to see if I was home to come a little early) was very polite, professional, and knowledgeable. He did a great job and even wore booties over his shoes while in my home. First class service! Thank you!

Chris C.

Company sent us Stanley to help with a water line for our refrigerator. Had several problems but Stanley was very knowledgeable and informed us of all decisions and you could tell he just lived his job. It was a pricey fix and I respected Stanley more for being situationally aware that my wife and I needed to talk in private. He informed us, gave space and time to decide, and ultimately helped us out with the repairs. Others in management were very helpful too. Overall great experience

Amy L.

Davey came out to our house due to an AC issue - he was polite, friendly, and walked us through all our options. He got us scheduled quickly. Highly recommend!

Caren Berry M.

I had my water heater flushed and my anode rod replaced. They were very friendly and knowledgeable . There were a couple hiccups but I trust this company and they fixed the situation!

Michelle N.

I found that my water heater was having serious issues and the technician Justin was awesome and very personable. He explained everything and answered all questions.
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!

Mike W.

Nick, is the technician that was assigned to my house to check out my A/C. Nick was very thorough. He explained to me what he was doing and why. Nick showed me all the things he looked at on my A/C system. He explained to me why I might need a surge protector on the unit. I told him I would talk with my wife and explain it to her. Nick is a wonderful person to have working for your company. Thanks for sending Nick.

June J.

What a wonderful experience with your company. Each and everyone of them were on time very respectful to me and i appreciated that. They came out the same day got the job done in no time.
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.

Sincerely, June Jones

Gina H.

Goettl has been great so far!
And I would highly recommend the company and the quality technicians like Jarod.

Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.

Larry B.

The service man Colby was on time and very efficient and he seems very knowledgeable about what he was doing and he did a great job , I would definitely recommend this service from these people .

Jerry J.

Nicholas Mayhew came to our home to repair/replace the garbage disposal, unclog a kitchen sink and replace a bathtub spigot. He was assisted by Caleb. Nick gave three price quotes and options on what to repair before any work was started. He and Caleb repaired all in a matter of a little more than two hours, including a parts run. Both technicians were courteous, personable, professional and thorough. The price for all was reasonable. I highly recommend Goettl of Tucson.

Ken M.

Saul came to my house about an hour after I called in the workorder. Found the wiring problem and fixed it and left within 1 hour 30 min after arriving.

Linda S.

Edgar & Johnathan were fantastic. Professional and throughly checked our AC unit & replaced our filters. Went over in detail the inspection. Highly recommend & give a 5 Star rating.

Joyce Ann K.

Francesco Tocci did an outstanding job for us inspecting and maintaining our plumbing . He fine tuned our system to insure it was working optimally. Please convey our appreciation to him for a job exceedingly well done.

Jennifer Jones M.

Absolutely FANTASTIC service! I noticed an issue this morning, 2 Professional and GREAT technicians (Wil & Adrian) at my door same day!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!