Why Is There Ice on My AC?
When the heat of summer is at its worst around here, and that is really saying something, you want your AC to be firing on all cylinders. In fact, you want your AC cooling your home so effectively that you may think that seeing ice develop on it is a good thing. After all, if the system is able to generate ice even when it is this hot out, it must really be cranking, right? Well, that may be true of an ice maker or a freezer, but your air conditioner in Paradise, NV is neither of these.
The fact of the matter is that, deceivingly, ice on your air conditioning system is a bad thing. Heat pumps are actually expected to ice up from time to time, and they have a defrost cycle to overcome the issue. A traditional split central AC should never develop ice, though. If you notice that your air conditioner is freezing up, there are a few things that you can check on your own. However, it could also be a sign of serious trouble, so contact us if you don’t see an obvious solution.
You May Just Have a Dirty Air Filter
We cannot stress this enough. You have to change your air filter regularly. This is especially true when we are dealing with temperatures as hot as we’ve already been seeing this summer season. Why is this such a big deal? Because a very dirty air filter is going to create too much airflow resistance in your air conditioning system. Okay, you may be thinking, my system won’t blow air out of the ducts quite as forcefully. Is that really such a big deal?
This is not really the issue at hand — though struggling to distribute air does put a lot of strain on the AC. If your air conditioner is suffering from reduced airflow due to a very dirty air filter, then the evaporator coil is going to struggle to draw a sufficient amount of heat out of the system. This will cause the coil to get way too cold, and the condensation on that coil can freeze up as a result. The resulting ice is only going to serve to insulate the coil further, exacerbating the situation.
It Could Also Be a Refrigerant Leak
In terms of an icy coil, a dirty air filter is definitely your best case scenario. The likely alternative, particularly if you are seeing ice or frost on the outdoor unit/refrigerant lines as well, is a refrigerant leak. Why is this such a big deal? Well, continuing to run an AC that is leaking refrigerant — which low levels suggest, being as that the system does not consume this fluid — can effectively destroy your system.
Refrigerant is the key to your air conditioner’s ability to cool your property. It is the evaporation of refrigerant that allows your system to draw heat out of the air, and the condensing of that refrigerant that allows the system to vent its heat outdoors. If your air filter is clean and you’re seeing ice on your system, schedule professional air conditioning repairs with Goettl Air Conditioning immediately.
G-O-E-T-T-L it’ll keep you cool but it’s hard to spell.
Testimonials
What Our Customers Say About Us
Based on 42773 reviews
Bill C.
Jesse Martinez from Goettl just finished adding smart-ac and plumbing sensors to my home. Jesse arrived early (which was appreciated), very knowledgeable and polite. He finished the work quickly and explained everything. He answered every question I had and made the project very smooth. I have been a customer of Goettl for many years and have always found everyone I have come in contact with at Goettl to be first class!
Suzanne K.
I am very impressed with the professionalism and transparency of this company. Every step was thoroughly explained. Julian was friendly, pleasant and made me feel taken care of. Thank you!
UPDATE Julian and his team, Nick & Jeffery, were here to fix my sewer pipe. They explained everything thoroughly and kept me apprised of their progress. When they finished, it looked as if they hadn’t been here even though they dug a giant whole in my yard! Most impressive! I highly recommend Goettl.
UPDATE November 14, 2025
Goettl continues to be a 5-star company for me. Always, on time, clear explanations, fair pricing, respectful of property and competent, friendly staff. Caelin was my team member today and upheld all of these values.
UPDATE Julian and his team, Nick & Jeffery, were here to fix my sewer pipe. They explained everything thoroughly and kept me apprised of their progress. When they finished, it looked as if they hadn’t been here even though they dug a giant whole in my yard! Most impressive! I highly recommend Goettl.
UPDATE November 14, 2025
Goettl continues to be a 5-star company for me. Always, on time, clear explanations, fair pricing, respectful of property and competent, friendly staff. Caelin was my team member today and upheld all of these values.
Darrell S.
Brenda and Steve were definite pros! They showed up, got right to it, made sure my system was good to go for the weather, and make sure I was happy. Technicians like them are the reason I stick with Goettl.
Thomas S.
Josias was professional and friendly. He has a great memory…he remembered stuff from almost a year ago. He got everything all squared away ready for the winter months.
William Y.
Lupe Meza did an excellent job on our system. He quickly diagnosed the problem, replaced the part, checked the system and cleaned everything up. He was very personable and knowledgeable.
Raekel S.
*Edited to add that AC Tech, Jarrett, also came out to take a look at our AC unit and assess any work that needs to be done. He was efficient, professional, and even gave my daughters a Sadie puppy dog and flashlights! He set us up with the Smart Home monitoring system to help us stay on top of maintenance!
Adam was very professional and provided details about the issues we had with our water softener and RO system. Although we ended up needing to replace both units due to previous owner’s lack of maintenance, we feel assured that Goettl will continue to take good care of us with the maintenance schedule they have down pact. As first time homeowners, the burden of large repairs feels slightly less daunting knowing we’re in capable hands.
Adam was very professional and provided details about the issues we had with our water softener and RO system. Although we ended up needing to replace both units due to previous owner’s lack of maintenance, we feel assured that Goettl will continue to take good care of us with the maintenance schedule they have down pact. As first time homeowners, the burden of large repairs feels slightly less daunting knowing we’re in capable hands.
Anne G.
We just had our air ducts cleaned and what a difference it has made. Josh Petry and his associate were great. They were professional covered anything they thought might get dust on it and went right to work. It's a noisy process but well worth it. Our AC is running better than ever.
Patty L.
I recently had maintenance service by Franklyn with Goettl A/C and Plumbing. He was wonderful! Checked everything and kept me informed each step . Very thorough and professional. Just a really great personality too! I definitely recommend Franklyn and Goettl!!
Patty L.
Brent came to find an unknown leak that was running up my water bill. He was very knowledgeable, thorough and courteous. He explained everything. He was awesome and I definitely recommend him!
Pam and Jim K.
Ashton was professional, on time, and so personable. He paid attention to detail and answered all my questions. I felt he took pride in his work. I am exceptionally pleased with the service he gave me. Thank you.
Cheryl C.
First time using this company. Good prices and solved the problem. Their Plumber Jerry Guzman did very professional job and very pleasant to have in home. Thanks
Bryan S.
Zack is very professional and knowledgeable about HVAC. We appreciated his analysis of our HVAC system. He showed us plenty of photos and gave us options. We valued his honest opinion.
Jessica J.
Hunter B. was on time, efficient, friendly and concise. He provided us with information to consider and make informed choices. Hunter was also personable and respectful which is a rare treat in today's society. Highly recommend!
Emil Z.
Our technician was extremely professional and helped us with everything we needed without any hiccups! He’s an incredible employee!! Peter was great
Claude N.
Jesus, the Technician, very knowledgeable, resourceful, great customer service. His personality with the customer is superb. His sales experience is very truthful, and his disposition is awesome. Great job, Jesus
Edgar, the Technician, was knowledgeable, came in with a purpose, and very professional. Customer Service was superb, and his brainstorming, to include problem solving was impeccable.
Edgar, the Technician, was knowledgeable, came in with a purpose, and very professional. Customer Service was superb, and his brainstorming, to include problem solving was impeccable.
Terry M.
The Goettl team showed up right on time.
Jason and Marco operated like a well oiled machine with one replacing the AC unit while the other replaced the furnace. Clean up was excellent and the system works beautifully now.
Jason and Marco operated like a well oiled machine with one replacing the AC unit while the other replaced the furnace. Clean up was excellent and the system works beautifully now.
Chris A.
Daniel R was great and very knowledgeable
I appreciate Goettl being professional and respectful of my home thank you
Highly recommended company!
I appreciate Goettl being professional and respectful of my home thank you
Highly recommended company!
abby P.
Gustavo was my technician and was very thorough and helpful! He was very easy to talk to and explain everything to me in a way I could I understand, highly recommend!
Fernando B.
Eric and Momo did a fantastic job in cleaning my house's air conditioning ducts. I liked the before/after pictures of their work and the recommendations going forward for my A/C unit.
I will definitely use their services going forward.
Thank you Goettl Air crew!
I will definitely use their services going forward.
Thank you Goettl Air crew!
CHARLIE F.
My HVAC system was acting funny and running when both thermostats were set to off. Their Tech Josias came out, was on time and we discovered the problem was a severely restricted air filter - due to massive construction around our development. We're on their monthly retainer plan and Goettl is GREAT!!! Just had Josias come out and check my A/C - all it needed was a whiff of refrigerant - got it done in 10 minutes and it's good for all summer!
Allie S.
Had our ac rejuvenation done today, the Tech Andrew was very helpful explaining how to system works
Very happy with the service today, thanks again
Very happy with the service today, thanks again
Peggy G.
We just had a terrific experience with Levi Kociemba @ Goettl. He not only serviced our tankless water heater but performed a thorough plumbing inspection AND set up our Goettl monitoring system. Cheerful, patient, and competent - what more could anyone want? We’re so pleased.
Rus R.
March 2024 update.
Had Andrew come out to remove garbage disposal and repipe sink. He also swapped out 13 emergency water shut off valves in 3 bathrooms.
Andrew was professional, courteous and expedient. He did have to run out to get some supplies. He stayed until 7pm to complete the job on one trip.
May 2023 update. Technician Steve came today to do the summer rejuvenation. Friendly and professional tech. Explained the process and findings. Both systems are new, so everything checked out good. Did a god cleaning of coils and now all set for the summer season. Had them out for fall prevention service and to review the systems that are here. I just bought the house and needed to understand what was in place.
The service tech, Kevin was very knowledgeable, friendly and professional. He explained and provided photos and video of all components. He ensured keeping house clean and wore booties.
My second unit is not in the best shape, and Kevin explained each of the issues. I will follow up with service managér to determine next steps (repair or replacement).
I signed up for there service plan and am very pleased with the service and communication to date
12/21 Luis C came today to do routine maintenance on hot water heater. Professional and courteous. He did a through job and explained everything.
10/15. Juan came today and did a great job. He was professional, courteous and friendly. Was here for exterior water bid but also did a hot water heater. Took his time and explained everything.
10/22 update. Timothy was here to due furnace rejuvenation. Very professional, courteous and friendly. He did a very thorough inspection. Everything looked good, but did comment on lack of insulation as has been noted before. Did not have current code. But was ok. Explained the benefit of higher level/depth of insulation. Scheduled so as to get current rebates.
11/12/25. Calob came to install a whole house filter, purifier, water softener. Along with reverse osmosis in kitchen. Calob was was professional courteous and friendly. Very knowledgeable about the system and needs. He took his time and did not rush. He did run into a problem with the softener and worked it with the assistance of the home office. Calob left the place clean And all picked up. Great service and cheers the Goetrl!
Had Andrew come out to remove garbage disposal and repipe sink. He also swapped out 13 emergency water shut off valves in 3 bathrooms.
Andrew was professional, courteous and expedient. He did have to run out to get some supplies. He stayed until 7pm to complete the job on one trip.
May 2023 update. Technician Steve came today to do the summer rejuvenation. Friendly and professional tech. Explained the process and findings. Both systems are new, so everything checked out good. Did a god cleaning of coils and now all set for the summer season. Had them out for fall prevention service and to review the systems that are here. I just bought the house and needed to understand what was in place.
The service tech, Kevin was very knowledgeable, friendly and professional. He explained and provided photos and video of all components. He ensured keeping house clean and wore booties.
My second unit is not in the best shape, and Kevin explained each of the issues. I will follow up with service managér to determine next steps (repair or replacement).
I signed up for there service plan and am very pleased with the service and communication to date
12/21 Luis C came today to do routine maintenance on hot water heater. Professional and courteous. He did a through job and explained everything.
10/15. Juan came today and did a great job. He was professional, courteous and friendly. Was here for exterior water bid but also did a hot water heater. Took his time and explained everything.
10/22 update. Timothy was here to due furnace rejuvenation. Very professional, courteous and friendly. He did a very thorough inspection. Everything looked good, but did comment on lack of insulation as has been noted before. Did not have current code. But was ok. Explained the benefit of higher level/depth of insulation. Scheduled so as to get current rebates.
11/12/25. Calob came to install a whole house filter, purifier, water softener. Along with reverse osmosis in kitchen. Calob was was professional courteous and friendly. Very knowledgeable about the system and needs. He took his time and did not rush. He did run into a problem with the softener and worked it with the assistance of the home office. Calob left the place clean And all picked up. Great service and cheers the Goetrl!
J W.
Jacob Colvin came out from Goettl to check my tankless water heater. While he was at my home he checked the water softener. He did the water test on my water at the sink to make sure I was getting good water. Thanks 😊
T F.
Corey did an excellent job. He is very knowledgeable about toilets and gave me very good info about the different types. I would recommend him to all my friends who need a great plumber.
Gregory S.
Had a new water heater installed today by your technician Conner. He did a fantastic job from start to finish. He let us know when he would be arriving via text and when he got here he explained what he would be doing today. He was very personable and professional from start to finish. He is a compliment to your organization! This is the third time I have had one of your techs come in for a job and I have not been disappointed!! Thank you again for the great service!!!
Greg Sanches
Greg Sanches
CANDACE M.
He was very efficient and personable. Checked out hot water heater the best he could as it is inan enclosed area. Checked out all the faucet pressures and made sure all was working properly . Thank you for the excellent service
Steve D.
Daniel just completed our fall tuneup of our furnace. He checked the heat system and told that the heat system was fine.
He was prompt and very professional. As patt of my monthly maintenance agreement. He installed sensors for my furnace and hot water heater. He also suggested we use 20x25x3 filters in our return vent instead of the 20x25x1 filters that we used in the past.
He was prompt and very professional. As patt of my monthly maintenance agreement. He installed sensors for my furnace and hot water heater. He also suggested we use 20x25x3 filters in our return vent instead of the 20x25x1 filters that we used in the past.
Brian/Karyn F.
Our technician Gerardo Leon was very knowledgeable and polite. He spent a lot of time trying to figure out the problem we were having and doing everything possible to dole it! He went above & beyond to help us out and told us what to do in the future to hopefully not have the issue again.
Claudia M.
Jarrett was here and did a great job!Arrived on time, personable, good communication skills and clean. Had everything he needed. Very satisfied with the exceptional service. Went the extra mile. Left the place better than he found it. Very happy
C R.
Daniel R and Josh came on very short notice to remove and install a new water heater at our house. We have two infants and couldn’t have a break in our water supply. Extremely professional and courteous. They requested an earlier arrival time, were punctual, and completed the job before 4 pm. The quality of work is exceptional, and we will definitely utilize Goettl again.
Sandra S.
Stanley Heath is a very professional, friendly and courteous Goettl plumbing expert. He performed all the plumbing maintenance required and kept me informed of all he was doing and why. I have had a new A/C installed a few years ago and just in the last year a new water heater and all new duct work. I couldn’t be more pleased. Goettl stands by their work and are quick to remedy any issues you may have/had.
JonC F.
Robert and Jasmine were professional, pleasant, and thoroughly explained their actions while here for our checkup. They even helped us get an estimate/bid for a replacement kitchen sink.
Brenda R.
Frank McBride did a great job cleaning out our plumbing lines. Great attitude, very knowledgeable & kind. He was a very professional technician. 👍😃 Me & my husband were so impressed!
Toni E.
Ford Birdho came to my house to diagnose an issue with a water drip in my bathroom. It wasn’t dripping at the time so he went to the upstairs condo to check their shower & found the problem up there. We have since been working with a restoration company to get both residents taken care of.
R H.
Jesus Gloria came out today and was very helpful, he definitely upheld the high standard that our previous long time tech Matthew had initiated. Thank you Jesus!
Matthew came out very promptly, was very nice and did a great job. Will be using them again
Matthew came back out and did awesome!
Matthew came out very promptly, was very nice and did a great job. Will be using them again
Matthew came back out and did awesome!
Anthony L.
We had a few issues with a shower repair. Apparently, Delta doesn't make repair or replacement parts for our 20 year old shower. Two months without our master bedroom shower! Chris from Goettle found a better than comparable unit that took two days to install. None of it was Goettle 's problem, but they got it done and we have a shower again!
Zack and his crew who did the tile work, made it look easy! We can't wait to try it out after the caulking and other stuff set up and dry out!
Zack and his crew who did the tile work, made it look easy! We can't wait to try it out after the caulking and other stuff set up and dry out!
Deaudre L.
Jef is wonderful. He was punctual, kind, helpful, knowledgable, and prompt. He answered multiple questions I had and handled 2 things that bothered that I had no idea how to fix or that it was insanely easy.
Thank you Jef, for helping me keep my home cozy and safe.
Thank you Jef, for helping me keep my home cozy and safe.
Kim S.
The Goettle team never disappoints. Friendly & knowledgeable. Jacky was fast and thorough, provided us with recommendations, and went through all the inspections conducted. I would recommend the Sadie program, it's reasonably priced and they help you not forget when you need your annual services.
canio6
Jesus and Anthony came out today to look at my AC and Furnace. They did amazing work, explained everything in detail, and were friendly and professional. I couldn't ask for anything more. A+ service as always from Goettl.
Jennifer W.
My elderly father was extremely please with the plumbing service Josh provided. A challenging back yard leak to find, but Josh found leak and repaired. Cost very reasonable. Thank you so much!
Shaun U.
Jarrett let us know when he would be here and was right on time. He told us everything he was going to check and got that all done quickly - gave us his assessment. Very professional and friendly!!
Michael W.
Update: 12 Nov 2025. Blake and Josue provided excellent service that can be emulated by all.
Update: 26 Aug 2025, Joel Jr. did an outstanding job explaining the plumbing systems and future recommendations. Thx Goettl!
Update: 6 April 2025. Ask for William, Aiden for plumbing and Juan for QC. If that doesn't work their managers , especially Jason , will offer a fair solution. All provided outstanding, experienced and expert services.
Update: 31 Mar 2025. Thanks Will Bloodworth for taking my call and ensuring that we received service...even on your day off!
Update: 20 Mar 2025. Thanks again Tyler L. for the great service!
Update: 21 Dec 224. Outstanding work performed by Richard.
Joseph provided us with excellent service and took the time to answer all of our questions!
UPDATE: Another big shout out to Andrew Arizola. Once again, with expertise and efficiency, Goettl showed up as promised. Andrew diagnosed the repair and resolved all of my sink/faucet/plumbing issues at a reasonable cost. It is always a breath of fresh air to work with fair and honest Plumbers/technicians. Thanks again, we appreciate it.
Update: 26 Aug 2025, Joel Jr. did an outstanding job explaining the plumbing systems and future recommendations. Thx Goettl!
Update: 6 April 2025. Ask for William, Aiden for plumbing and Juan for QC. If that doesn't work their managers , especially Jason , will offer a fair solution. All provided outstanding, experienced and expert services.
Update: 31 Mar 2025. Thanks Will Bloodworth for taking my call and ensuring that we received service...even on your day off!
Update: 20 Mar 2025. Thanks again Tyler L. for the great service!
Update: 21 Dec 224. Outstanding work performed by Richard.
Joseph provided us with excellent service and took the time to answer all of our questions!
UPDATE: Another big shout out to Andrew Arizola. Once again, with expertise and efficiency, Goettl showed up as promised. Andrew diagnosed the repair and resolved all of my sink/faucet/plumbing issues at a reasonable cost. It is always a breath of fresh air to work with fair and honest Plumbers/technicians. Thanks again, we appreciate it.
Ima C.
Thank you, Marcos and Jose, for a professional and efficient Installation. They are very nice young men and are welcome in our home whenever we need Goettl services.
Justin D.
Thank you to everyone at Goettl Air Conditioning & Plumbing that helped me with my water heater replacement. From call to finish in two days, excellent.
I especially want to give a shout out to Connor, who did the replacement, he was awesome. He was respectful and cleaned up afterwards. I even commented on how impressed I was that he was able to fit everything needed in a small space.
Overall I would recommend Goettl services especially in an inconvenient situation like mine. They will make you a priority.
I especially want to give a shout out to Connor, who did the replacement, he was awesome. He was respectful and cleaned up afterwards. I even commented on how impressed I was that he was able to fit everything needed in a small space.
Overall I would recommend Goettl services especially in an inconvenient situation like mine. They will make you a priority.
Diana B.
Freddy was great. He arrived slightly early. He got to work. He was very professional and he did a great job. We not only appreciate him, but also the fellow who first diagnosed the problem, Parker, and Goettl for being so attentive and timely with our repairs.
S “Spicy like hot sauce” B.
Update: 11/11/25-Jose Carreon Jr is the best. Efficient, polite, and professional. Id have him back any day. Great job! Thank you!
Update-9/26/2025-Angel Zamora, Jose Torres, and Jonathan Saucedo are great assets to your team. You couldn't ask for better representatives for your brand. They were efficient and got the job done right. I really appreciate them.
Alex Nelson is the BEST! When I say I thought I was going to die from this extreme heat and Alex came along and saved the day, he did! Im so thankful he is honest and trustworthy! Thanks Goettl!!
Update-9/26/2025-Angel Zamora, Jose Torres, and Jonathan Saucedo are great assets to your team. You couldn't ask for better representatives for your brand. They were efficient and got the job done right. I really appreciate them.
Alex Nelson is the BEST! When I say I thought I was going to die from this extreme heat and Alex came along and saved the day, he did! Im so thankful he is honest and trustworthy! Thanks Goettl!!
Rebecca T.
Christian arrived at my home today for an inspection and was able to catch a problem in the making with my AC. I'm so thankful to have the help in getting it all fixed. Christian was very polite, professional and worked fast. I highly recommend!!
Marlana T.
Goettl service was called for toilet repair. Alexis Arevalo completed inspection and replacement and installation the next day. Provided great customer service and I will definitely call them again. Thanks
Jonathan Van N.
David the technician was very professional, polite and very knowledgable in his field. He noticed a safety measure that I should install on my HVAC system which I am having installed to keep my system and home safe.
Dean Hamilton B.
Very satisfied with my heating check up. The technician was very thorough and knowledgeable. Showed me everything he inspected and explained his findings.
Ash
Rudy was awesomeal great tech and went into a lot of details with what he was going to do and gave great recommendations for future work. He went above and beyond in a lot of ways with his project and kept me aware of anything that popped up. Funny name, great service. 😁
Jennifer O.
Stephen was very nice and knowledgeable. I like that he showed me photos of an issue, gave me an estimate to repair, and explained what was wrong so I could understand. Goettl has the nicest technicians!
This appointment was to check that my heater is working properly before winter arrives.
This appointment was to check that my heater is working properly before winter arrives.
S R.
Kaelen was very knowledgeable, efficient and friendly. He took the time to help me find the water main to the house which was hidden under grass. He also gave me some tips on water softener do's and dont's. He explained the options for unjamming or replacing my garbage disposal and got it done quickly. I very much appreciate his patience and kindness. It's great to have people like Kaelen at Goettl i can rely on when i have any questions or concerns. Thank you and God bless.
Jim R.
It was a pleasure to meet Gilbert today. Everything cleaned back up and he also made us aware of some considerations to possibly do and was great explaining everything and most of all wasn’t pushy about it. Thanks Gilbert
Sherri H.
Ashton Teo is an incredible technician. Super professional, knowledgeable and patient with my questions! He even handled another situation I have that is not necessarily in his scope of duties. Thank you Ashton!
Sylvia F.
This company Goettl Plumbing really jumped right away to the point where everything got done so fast, I am happy and the guys were very polite ☺️Jerry Guzman was very thorough and very attentive. I would also like to give the ladies Tonya & Hollie in the office a shout out for all there respect in alerting me every step, when the tech would be arriving, and can forget Angel and Will for all the plumbing work under the home. and of course Mr. Joseph for helping me with all the discounts to lower me bill. Thank You, Thank you so much Ms.Flores
Teri F.
When my waterline was breached on a Saturday several weeks ago, all of the 'emergency plumbers' were unavailable. Goettl responded immediately. Quality work and explanation every step of the way.
Today the HVAC team came with a coil cleaning and suggested maintenance. Steven and Jonathon were top notch. Courteous, professional and informative. If you want it done right, get Goettl.
Today the HVAC team came with a coil cleaning and suggested maintenance. Steven and Jonathon were top notch. Courteous, professional and informative. If you want it done right, get Goettl.
Ronald S.
Brandon Cerda, completed my winter
Maintenance, I have 3 (three) units, Brandon
Completed the work in a reasonable amount of time, and gave a comprehensive overview
Of conditions , He was very courteous, with good appearance , and was careful of surrounding furniture.
I would rate him, Excellent.
Maintenance, I have 3 (three) units, Brandon
Completed the work in a reasonable amount of time, and gave a comprehensive overview
Of conditions , He was very courteous, with good appearance , and was careful of surrounding furniture.
I would rate him, Excellent.
Judy F.
Jeremy fixed our heater and we got a free thermostat that was much better than the old one. He explained all the functions before leaving. I thought it was a fair price
christine E.
Excellent service! The gentleman who came answered my many questions patiently and thoroughly. He was able to get a replacement done for me early as well.
Steve E.
Jose was awesome. He was able to get here earlier than planned, which was a big relief. He took his time explaining everything he did and gave some great advice on how to keep my furnace running at peak efficiency. He was also able to give me quotes on getting some ductwork done as well. Very thorough and professional! Five stars!!
Lindsay A.
Christian was absolutely outstanding! He went above and beyond during our service visit, taking the time to explain how we can maintain or possibly extend the life of our current units and keep our system running safely and efficiently. He was incredibly knowledgeable, professional, and kind, and it’s clear he genuinely cares about his customers. It’s rare to find someone so thorough and thoughtful in this line of work. Goettl should be proud to have him on their team—he truly represents the best of the best. I highly recommend asking for Christian if you need any HVAC service done!
Julie J.
Jesus and Anthony are very sharp and they did an amazing job of analyzing my complicated hvac system in my 106 year old home. Jesus came up with a plan that will fix a problem caused by another hvac company that has cost me a lot in electric bills. They also recommended better Insullation which I had been lax in keeping up with. Jesus and Anthony are friendly and I have complete confidence i their honesty and integrity.
Randles Lunsford J.
Thank you, Dayton We’re coming over to assist the issues and taking care of the problem with the fuse and the fan motor. Much appreciated. You’re done a wonderful job my guy have a great day. Get this guy raised.
Loquito77717
Stephen from Goettl, helped me and my family on an issue with my heather. He was so nice and wanted to make sure all the was correct he went above and beyond with making sure that we receive all the support that we could while he was here. He attention to detail his sincere interest in helping us was so refreshing. Thank you Stephen and Goettl for having such a great person working with you.
John
Isaias did a great job. He arrived on time, performed excellent work and explained everything. He is a very competent technician. When he found an issue he contacted his supervisor at Goettl who agreed to honor the warranty and begin a diagnostic process to determine the cause of the problem. Goettl always comes through for us and we recommend them highly.
Toby R.
I truly wouldn’t use anyone other than Goettl for all my home’s services. They are always very professional and respectful. Their service is beyond all other competitors. Hugo explained everything and I understood! Hugo is outstanding and very knowledgeable with HVAC.
Cyndy P.
Thank you so much Diego was very professional and knowledgeable and helped to fix our furnace so we could have heat!! We appreciate all his hard work and knowledge to help our problem!! We will be asking for Diego everytime!! Thank you so much for your great customer service 😀
Dennis G.
Daniel was knowledgeable and helpful he explained what he was about to do and the cost. He was polite and respectful. And instead of me thanking him for helping me he thanked me for staying with Goettl.
Cheryl D.
Daniel R. did a VERY thorough job of our annual plumbing inspection and draining the water heater. On top of that, he was personable and explained everything he was doing.
Lupe L.
JEFF was in today today to do some plumbing work and replace our unexpected leak . We were impressed by his job ethics and final work . Jeff was professional and answered all of our questions . We will be using Goettl for future needs .
Sherry S.
The technician, Ryan, was prompt, thorough, courteous and friendly. He drained the water heater, inspected the faucets/plumbing and installed the ventilation sensors and water leak detectors.
Luis R.
Brent Sloan is a great and knowledgeable individual to work with! He understood our home needs and demonstrated high professionalism within his line of work. Would highly recommend him and the company!
JoJean Malek B.
Today, Rodell did a thorough clean-out of our bathroom sink drains, including sending the camera down to check for build up out to the main connection to the sewer. This was included in our membership with no extra charge. He and his partner also found the mystery leak in the guest bathroom toilet and replaced the guts and seals. The thing I liked the best was his advice about maintenance and how that little hole in the sink is a real drain that also needs flushing out by letting the sink fill up periodically. Thanks for being so detailed.
Sarah S.
Called Goettl to support in providing some estimates in moving my washer and dryer connections as part of a renovation project.
Given the extent of the work I need to get multiple quotes and some companies insist on expensive trip charges (one up to $500) to have a “specialist” assess before providing a quote for the work.
These guys were timely, transparent and uncomplicated. I appreciate Shane for quickly putting together an estimate before even leaving the house, providing multiple options at various price point and without pressure of upfront commitment.
I would feel confident moving forward with these guys. Thank you Shane!
Given the extent of the work I need to get multiple quotes and some companies insist on expensive trip charges (one up to $500) to have a “specialist” assess before providing a quote for the work.
These guys were timely, transparent and uncomplicated. I appreciate Shane for quickly putting together an estimate before even leaving the house, providing multiple options at various price point and without pressure of upfront commitment.
I would feel confident moving forward with these guys. Thank you Shane!
K L.
Nate came to inspect our HVAC systems. He did a very thorough job, then went through his findings and recommendations with us, including numerous photos he had taken. His explanations of issues were very clear, and he explained our options. His knowledgeable, professional, and friendly manner were greatly appreciated. He returned in a couple of days to help implement the repairs we decided to make, and we had a wonderful experience again. Would highly recommend Goettl and Nate!
Mark G.
From my initial contact to completion of my issue, all of the staff I interacted with were Friendly, Professional, informative, Camren who came by on Tuesday was very clear about my situation and what it would take to resolve, great job, Jeff came out Wednesday morning Great Job, looks beautiful what a PRO. I would absolutely use Goettl again and gladly recommend them. 🇺🇸😎👍🏼 Thanks
I was so impressed I joined the maintenance program, so an additional shout out to Ryan Angle who completed my water heater service and plumbing inspection, same as the others Great Job… Thanks
Had my AC serviced yesterday, another 5⭐️ for Goettl, Brandon Moreno got everything squared away, Happy Summer 😎👍🏼🆒
Just had my winter service completed by Brandon Moreno, as always with Goettl 5⭐️ again, always courteous, friendly and professional. Happy Winter ❄️⛄️😎
Had a valve issue come up and ended up handling the situation myself, however the visit to initially assess and troubleshoot the problem with technician Ryan Angle was another quite pleasant interaction with the Goettl team. Thanks and Happy Holidays ⛄️❄️😎
I was so impressed I joined the maintenance program, so an additional shout out to Ryan Angle who completed my water heater service and plumbing inspection, same as the others Great Job… Thanks
Had my AC serviced yesterday, another 5⭐️ for Goettl, Brandon Moreno got everything squared away, Happy Summer 😎👍🏼🆒
Just had my winter service completed by Brandon Moreno, as always with Goettl 5⭐️ again, always courteous, friendly and professional. Happy Winter ❄️⛄️😎
Had a valve issue come up and ended up handling the situation myself, however the visit to initially assess and troubleshoot the problem with technician Ryan Angle was another quite pleasant interaction with the Goettl team. Thanks and Happy Holidays ⛄️❄️😎
Diana S.
Davey came out to check furnace. It is over 60 years old and needs replacing. We discussed options. Very reasonable. Signed up for Sadie lan, which saved me money. Highly recommend Goettl. Very nice and helpful. Quick responses to inquiries and questions.
Paul T.
We've used Goettl for a couple years now. They installed our new AC system about 3 years ago, everything is running perfectly. We also use them for twice a year checkups, once in the spring for cooling and once in the fall for heating. Always ontime and very professional and thorough. I highly recommend their services.
Robert F.
Davey was awesome. Polite, knowledgable and friendly and he helped us preserve the integrity of our system. Highly recommend Goettl. I also signed up for the 2 yr maintence plan which is a "no brainer" given the fact that it covers the cost of this visit AND 3 more visits per year... They know how to keep satisfied customer for sure!!
Debra L.
Mohamed Phallah is an excellent technician! On time, respectful, and his work was thorough, cutting no corners and explained the project from start to finish. Very happy customer. Oh, the rest of the crew were great too 😉. I had old attic insulation upgraded and brought to code.
John H.
Service was great, thorough, and friendly. Was confident that the assessment was accurate and the condition of my AC unit is adequate for the time being.
K R.
Jef is a great technician! He explains things thoroughly and if repairs are needed he always offers different options so I can make an informed decision. He's very nice, kind and friendly, as well as very professional, knowledgeable and efficient! ! I really appreciate Jef and Goettl. Thank you!
Sherri H.
John Nedza was the technician that came to my house to replace my toilet and fix a drain relief valve on the hot water heater. He was professional, efficient and cleaned up. I’m very pleased!
George V.
Nov 05 2025: Seasonal maintanence checkup and this go around I got Adam. Not one bit less experienced. I was given heads up of his arrive. He came, performed his maintenence inside and out and at the end provide his assessment alone with photos. Goettl techs don't come in and leave in 15 minutes, they are through in what they do. Great job Adam.
Nov 22 2024: Seasonal maintanence check and I once again was fortunate to get Jacobi again. He is a well thorough service tech. Everything went smooth and he explained what he saw and did. A+++++
Mar 25 2024: My service tech's name is Jacobi. He is a very knowledable individual. He mentioned he does maintenance and installation. I was due a routine maintenance but for this call my furance wasn't turning on. He diagnosed and explained it was the blower. Very pleased with his work.
Aug 27 2020: Jeremy did a great job.Called when he was heading over. Cleaned out the dripping pan and cleaned out the drain pipe. Wore his mask while he was inside my house.
Great, fast service even on July 4 2018. Tony was my service tech. He diagnosed and got me up and running ASAP.
Nov 22 2024: Seasonal maintanence check and I once again was fortunate to get Jacobi again. He is a well thorough service tech. Everything went smooth and he explained what he saw and did. A+++++
Mar 25 2024: My service tech's name is Jacobi. He is a very knowledable individual. He mentioned he does maintenance and installation. I was due a routine maintenance but for this call my furance wasn't turning on. He diagnosed and explained it was the blower. Very pleased with his work.
Aug 27 2020: Jeremy did a great job.Called when he was heading over. Cleaned out the dripping pan and cleaned out the drain pipe. Wore his mask while he was inside my house.
Great, fast service even on July 4 2018. Tony was my service tech. He diagnosed and got me up and running ASAP.
Barbie C.
Since Google review only allows one review per business. I’m Writing this review for Shane Smith and for Zach Carlisle, two different individuals that did two entirely different jobs. Both of them deserve a five star review.
I highly recommend Goettl Air Conditioning and Plumbing! Shane Smith, their plumbing service technician, provided outstanding service when we needed a new water heater. He arrived promptly, explained all options clearly, and guided us through the process with professionalism and friendliness. Shane's knowledge and patience made our decision-making easy. We're grateful for his help and impressed by Goettl’s efficient, customer-focused approach. Five stars for Shane and Goettl.
Zach Carlisle from Goettl Air Conditioning & Plumbing did an incredible job installing our new water heater. His exceptional professionalism, courtesy, and expertise made the entire process seamless. Zach kept us well-informed, worked efficiently, and left our home spotless. He even took the time to educate us on water shut-off procedures. Zach truly embodies the values of excellent customer service and craftsmanship. Kudos to Goettl for having such a talented and dedicated installer!
I highly recommend Goettl Air Conditioning and Plumbing! Shane Smith, their plumbing service technician, provided outstanding service when we needed a new water heater. He arrived promptly, explained all options clearly, and guided us through the process with professionalism and friendliness. Shane's knowledge and patience made our decision-making easy. We're grateful for his help and impressed by Goettl’s efficient, customer-focused approach. Five stars for Shane and Goettl.
Zach Carlisle from Goettl Air Conditioning & Plumbing did an incredible job installing our new water heater. His exceptional professionalism, courtesy, and expertise made the entire process seamless. Zach kept us well-informed, worked efficiently, and left our home spotless. He even took the time to educate us on water shut-off procedures. Zach truly embodies the values of excellent customer service and craftsmanship. Kudos to Goettl for having such a talented and dedicated installer!
Jeff R.
Mark Espinosa was very professional. Very satisfied with Marks work and any questions I had he had an answer for and the products name. This is the first time using goettl and I’m quite satisfied.
Martin P.
Update 11/06:
Stacy arrived today. He was super knowledgeable and interested in answering our questions (which were abundant). Very friendly and not in any hurry to leave. He took his time to explain what he was doing. He pointed out a dangerous situation with our surge protectors. We had fried wires! We ended up having them replaced right on the spot. We were so impressed with him that we will be requesting him next time we're due for our routine check up. Thank you,
Stacy!
James Jacobson was outstanding with his knowledge and took his time explaining every detail.
Julian and Devin arrived to do the Water Jetting and they were outstanding! I was impressed and I Highly Recommend them.
Stacy arrived today. He was super knowledgeable and interested in answering our questions (which were abundant). Very friendly and not in any hurry to leave. He took his time to explain what he was doing. He pointed out a dangerous situation with our surge protectors. We had fried wires! We ended up having them replaced right on the spot. We were so impressed with him that we will be requesting him next time we're due for our routine check up. Thank you,
Stacy!
James Jacobson was outstanding with his knowledge and took his time explaining every detail.
Julian and Devin arrived to do the Water Jetting and they were outstanding! I was impressed and I Highly Recommend them.
Christopher C.
Amanda performed a routine maintenance check on my heater, in preparation for the winter. She was thorough and walked me through her plan every step of the way. She completed a few items I approved, to make sure my unit continues to run smoothly. Goettl continues to offer me great service by sending qualified and expert technicians to my home. Thank you, Amanda and Goettl!
Michael R.
Julian installed a water filtration system under the kitchen sink. He was very detailed in explaining the product and the installation process. He completed the job in a timely manner and cleaned up the area. He is an excellent representative for Goettl!
Gregory S.
Good morning, I had a heating system cleaning and maintenance service by your Tech Pablo Alejo. He was very professional and personable from the moment he introduced himself to the out brief he gave me when he was finished. Showed me pictures of what he worked on and explained the work he performed. Pablo is a credit to your organization!
Thank you,
Greg Sanches
Thank you,
Greg Sanches
Rae-Rae L.
5 stars the guy could not have been any more friendly.Explanatory by all means was excellent and a lot of help throughout the whole ordeal.Thanks again christian.
Tye G.
It has been a busy week with Goettl plumbing and AC services!!! Technician Johnathan Johnson came to look at my AC and Heating. Johnathan was very professional and gave me some great advice about maintaining my AC. He was great with my furr baby!!!!
Bat T.
Brent Sloan with Goettl Plumbing was able to drain my hydronic HVAC system and cleaned a bunch of sediment from my shower head to get both my heating and shower working well.
Nick N.
Chris is a great technician. He performed our yearly heating check and balanced our HVAC system to perfection. He also balanced our new air purification system. We highly recommend Chris and Goettl for all of your HVAC and plumbing needs! 5 stars!
Ray B.
A water heater maintenance appointment was scheduled; service technician Alek DeLaRosa arrived the next day as promised and did an exemplary job resolving the issues at hand. Particularly noted were his professional behavior, technical expertise, and communication skills. Also, kudos to the schedulers handling the telephone request for service.
Karla M.
Goettl has been amazing w/prices and top-notch work. The service technicians have been nothing but great. We had Mike H install a whole new water heater, pressure valve regulator, and new washer hoses. Initially, the visit was for a free full house plumbing check that comes free w/our membership, and we suspected our water heater was having issues so it was helpful to have Mike come out and check. He checked our water heater last, and, unfortunately, our suspicions were correct. Our water heater needed to be replaced b/c it was old. Mike explained to us the issues it was experiencing, and the too high pressure level our water was at. He made it clear the urgency needed in replacing the water heater and lowering the water pressure level, but he never made us feel pressured to make any decisions right then and there w/him, which we appreciated. However, we still decided in the moment to move forward w/Mike at Goettl b/c we had such a great experience w/Goettl HVAC during the summer, so we trusted him and his recommendations. Thankfully, Mike was able to tackle the biggest problem that same day and at that moment — the water pressure level. He made us feel like a priority and that our peace of mind, finances, and home mattered. We were able to get in just a couple of business days later for the whole water heater revamp. Day of water heater installation, Mike showed up on time, early, and completed the work in just a few hours. It was impressive. He left the work area clean, debris free, and his final work looks amazing. Mike was personable, professional, and made us feel like he genuinely cared about our home. 10/10 would recommend Mike H from Goettl. 10/10 would recommend Goettl in general — great company, knowledgeable service technicians, affordable prices, and amazing work.
Julio D.
Daniel Ramirez was extremely knowledgeable and did an excellent job thoroughly identifying and assessing the plumbing issues I’m facing after a recent foundation elevation. He explained everything clearly and took the time to ensure no detail was overlooked. I truly appreciated his professionalism and expertise. Highly recommended!
Sandra Farris E.
Gustavo was a wonderful technician. The window was 1pm - 5pm and he was thoughtful enough to contact me to tell me he would be arriving closer to 4pm in order for me to be able to run my errands and make calls,etc. He is the 1st tech ever to be so considerate.He explained what year the inside unit was and the year of the outside unit being 10 years old and that the compressor needed to be replaced and the approximate cost. He was very polite and a hard worker. I would recommend him to any friends All of their tech have been very good,but he was the best so far.
Iveth C.
After a few hiccups with scheduling things went very smoothly. Pablo took the time to listen to what I needed and the urgency of it all. He took care of the situation and got what he needed to get me back on the schedule immediately. Thank you Pablo for understanding the urgency 🙏🏽
Addendum: Furnace inspection on hold until vents can be don; but new Furnace/AC coming in soon.
Round two: Plumbing with Skip Yonker!!
Thank you Skip for making the whole process more understandable! Very informative and got right to work!! He explained and confirmed what Pablo had pointed out originally. New Water heater coming soon.
Round three: Furnace/AC in!!! Thank You Marco and Rafael for coming in extra early to get started! Had work today but they stayed and got everything installed. I honestly felt very comfortable leaving them here to get the job done!
I have recommended you to two friends already!! They will be calling you soon ☺️
Round four: New water heater pending. To be completed Friday!! Super excited!!
Addendum: Furnace inspection on hold until vents can be don; but new Furnace/AC coming in soon.
Round two: Plumbing with Skip Yonker!!
Thank you Skip for making the whole process more understandable! Very informative and got right to work!! He explained and confirmed what Pablo had pointed out originally. New Water heater coming soon.
Round three: Furnace/AC in!!! Thank You Marco and Rafael for coming in extra early to get started! Had work today but they stayed and got everything installed. I honestly felt very comfortable leaving them here to get the job done!
I have recommended you to two friends already!! They will be calling you soon ☺️
Round four: New water heater pending. To be completed Friday!! Super excited!!
Matarraz M.
Francesco was great, excellent service and will request him again. He was very professional and even took extra time to look at a few extra concerns I had and gave me personal recommendations. Incredibly friendly and professional. He was great.
HHH H.
John was great. Service was timely, priced fairly and John was thoughtful and through. Thank you so much !! Updated. The team lead by Nick throughly inspect my primary and secondary plumbing lines and determined I was a good candidate for a poxyliner. I am thrilled with the service and follow up. As my lines were not damaged but were showing signs of debris this was a good move saving me thousands in the future. I am very grateful for Geottls service and team members. I am extremely happy. Thank you for all you do
Linda B.
Goettl is the best plumbing company I have used in Reno. Always professional, knowledgeable, honest, reliable and prompt. They do not give you the run around like other companies. Geo is an excellent technician.
Alexandria R.
Absolutely amazing. Wait time minimal, professional and service was fast in its entirety. Josh was fantastic, fixed our issue quickly and we had heat by the time he left. 100% recommend.
Alexandria R.
Absolutely amazing. Wait time minimal, professional and service was fast in its entirety. Josh was fantastic, fixed our issue quickly and we had heat by the time he left. 100% recommend.
Dick L.
Very impressed with Chris Vanwinkle. Arrived as scheduled, repaired the toilet quickly, took all the time needed to show us what went wrong and what he did to repair.
Geri M.
We were having issues with our furnace not igniting and having the heat remain running. We contacted Goettl Air Conditioning and Plumbing for their service. Pablo, their technician, came to the house and ran several diagnostic tests to determine what was going on. He was persistent in finding out what was wrong and why the furnace would not stay running to give us heat. He made several trips to the house to continue to work on the furnace and solved the issue. Not only did he discover the gas valve was the problem, the new one installed was faulty as well. Goetll Air Conditioning has been exceptionally great to work with. Their staff and dispatch members worked with us to get out to the house each time in less than 24 hours and always kept us posted through texts and call backs, even on the weekends. We are very happy we chose Goettl Plumbing and Air Conditioning. They treated us like family! Very appreciative of their expertise and workmanship,
Kristine W.
Davey is great at explaining everything I need to know about my hearing and a/c system! He is very knowledgeable and has great customer service! The telephone representative was also very kind and helpful in accommodating my scheduling request. Thanks Goettl!
Eric W.
Technician Edgar arrived and instantly communication was very easy. I felt he was working with me and not for me. When an unexpected problem occurred, he was able to adjust the solution to specifically resolve my problem. Absolutely delighted with Edgar and Goettle.
Logan H.
We had Geo come out on a Saturday in the afternoon so to a water heater issue. He showed up in good time and was able to identify the problem. He gave us a couple of different options to fix or replace the unit with no pressure on us. We decided to get a new water heater installed and he was able to do it the same day. Geo made sure we had all the information we needed and answered all of our questions. After the installation was complete he made sure to show us all of the setting and explain everything that he setup. Geo did a phenomenal job! Thank you Geo!
Jeff G.
Our repair guy Jeff was great. Jeff repaired a water valve and outdoor water spigot/handle in our backyard. He also took the time to show us where our main water shutoff valves were located and labeled them for us ( We just moved in.)
Janine Damaris P.
Jason came out to do my scheduled Heating check. He was friendly and thorough however there must have been a miscommunication and he did an AC check instead. Another appt was scheduled.
Nancy H.
We were very pleased with Dusty Pond when he examined our two HVAC systems. He was very professional and explained everything he was doing to us. We have been using Goettl for 16 years.
Mary Germaine B.
Goettl came out for my Fall check up. Rodney was amazing, early which was great! Knowledgeable, and very nice. I would recommend the quality of Goettl any day
John B.
Devin Clay was very knowledgeable and ver y personable. A great asset to your team and we recommend Goettl all the time when ppl want plumbing or HVAC services-
Daniel W.
I have been very pleased with their service. Technicians are very professional and confident Joey Martin, worked on my bathroom and did a wonderful job.
Oscar D.
Michael Gardner from Goettl was fantastic! He was professional and did a great job. He educated us on what he did and provided feedback on his next recommendations to perform on our HVAC system. Would highly recommend Goettl for your AC and Plumbing help!
Davidson D.
I requested a plumbing drain inspection from Goettl. Service rep arrived introduced him self and went quickly to work. He was courteous and polite. He proceeded to inspect my plumbing and Drains. Shortly after he visited my hot water room he requested be to accompany him to observe there was a stream of water coming out of thr drain pan. He reviewed with me some of the items associated with my current installation that might be best updated and replaced. He gave me an estimate and we should. Hands and he proceeded to remove and replace my hot water heater. The job was completed and tested tan a timely manner and he left the area in a clean and organized manner. If you need plumbing I recommend Tim at Goettle
Edie G.
Saul came out to do my winter ac/furnace service. He did a great and thorough job. The last tech Goettl sent didnt even enter my house or do anything close to what Saul did. Thanks again, Saul!
Ann E.
Johnathan was very professional and courteous. Did a fantastic job setting everything up for the first time. Really appreciated his time. Highly recommend him.
Barry T.
Ian Palacios came out yesterday to service and inspect our A/C system and he did an outstanding job. He also changed out the air filters. We really appreciate the fact that he was on time and let us know when he was on the way. This is why we chose Goettl for our heating and air conditioning needs.
Jim V.
Used Goettl for a second estimate on duct cleaning. While not "cheap" if was $200 less than my usual provider! Booked it easily and Eric and Tim were excellent. Took great care of my property, were efficient, polite and effective. Showed me before and after photos of my system. Very satisfied.
Chesca T.
Geottle Air Conditioning Plumbing is fantastic! Tech Geo arrived promptly, diagnosed the issue quickly, and fixed it perfectly. He was professional, knowledgeable, and courteous throughout the entire visit. I highly recommend Geottle Air Conditioning Plumbing — and definitely ask for Geo!
Jennifer Lynn K.
Kristian is amazing very professional, went the extra mile to make sure we understood everything that he he was suggesting for our home!! Highly recommend this tech to anybody and everybody. This company is far the best I’ve ever had feel very comfortable very knowledgeable.
Suzie M.
Kristian amazing, very professional, went the extra mile to make sure we understood everything that he was suggesting for my home!!! Asked if there was anything else that we needed not a pushy sales person whatsoever!!! Very knowledgeable!!
Martha Wells J.
Kevin M. was very courteous and knowledgeable. He made sure that all of the services were complete. He went above and beyond to make sure my unit was at peak functioning levels!
Lynne Hambrecht B.
We ordered a new refrigerator from Lowe’s. When they delivered it, they said they could not install the water line. We were not familiar with plumbers so we asked our neighbor who did the plumbing in his new shower. He said Goettl and he was very happy with the results. I called them they sent out a wonderful servicemen, Gerardo Gonzalez. The builders had used 3/8” pipes and Lowe’s seemed to only have 1/4” connectors. Gerardo solved our problem and we had to get Lowe’s out again the next day to finish the install. We highly recommend Goettl and appreciate the caliber of their staff!
Jon B.
This is how a service/install company should work. Price was exactly as quoted and was very fair, comparing to multiple others. They never tried to add on extras like all the others did. Installation day was when they said it would be. They scheduled the building permit, attended the inspection, and it was on time. Best for last, the system works perfectly and is super quiet Why can't more companies do business like this.
Catie P.
We have been Sadi club members for years. The service is excellent from the customer service representatives that answer the phone to the individual technicians that come out to your home. Two years ago we replaced our AC unit and went with a Goettl installation after years of having them maintain our older unit.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.
This past week our service technician was Andrew Morgan and he is such a friendly, knowledgeable, and skilled technician. He spent time making sure the job was done correctly and he explained it in terms that I could understand. Not only is our unit functioning even better than before, I also gained knowledge of how the system works.
Lauren B.
Called with a broken pipe under house. Napoleon came out quickly and got the repair done super fast. Such a kind person and was very reassuring when I was freaking out. Such a great company!
Mindy Sue L.
We bought our unit with them three years ago, and since have received great service. Christian was out today for a maintenance check and he reminds us why we stay SADI members. Great deal.
Karen K.
I had a great experience with Goettle . Jordon did a wonderful job in diagnosing issues with my air conditioner. He was very knowledgeable , so helpful, and very professional. On the return appointment , Jeremy did a great job as well. He listened to my concerns and finished what needed to be done. He was very professional. Thank you both!
Dustin S.
Highly recommend Goettl. We’ve been using them for years, they come through for us everytime. Just had Mike H. out to diagnose some plumbing noises coming from the bathroom and he fixed it in 30 min.
Debalene E.
Great service techs. Full disclosure repairs. I’m a Sadie plan member and have a lifetime warranty on my air conditioner through them. I’ve been very happy with GOETTL.
Barbara K.
Griffin Cottrell did the yearly check of my air conditioning unit. He seemed knowledgeable, thorough and persistent. When he found the unit was functioning at 35%, he continued to search for the reason why. He replaced the capacitor and cleaned the coils which improved the function. I would highly recommend Griffin, as well as Goettl for your air conditioning needs.
Danice B.
Preston Walker was an exceptional technician. He explained everything. He was respectful and courteous. He is a great representative for your company.
Diane W.
Nick Mayhew and Jan came to our house to repair our pipes. They did an amazing job! They were knowledgeable and professional. I would highly recommend Goettl !
Mysti Y. Hunsaker A.
Russ came out to or home today to do a rejuvenation on our 2 ac systems. He did a thorough job and explained what needed to get done and what should get done. Thank you Russ.
Adam M.
Just had Preston Walker our technician come by for our complementary check up on our A/C unit. He was incredibly insightful and respectful of our home and yard. Even shared each step of what he was do
Becky B.
We called on a Saturday and thankfully Christian Acosta was the one on call to help us out. He was knowledgeable, kind, super patient with our very curious child, and did absolutely everything in his power to get our AC back on. Unfortunately the blower motor was toast. He got us set up with a window unit for the time being and. Fast forward to today, Wednesday, and Christian and Ian came to install a new blower motor for us. Both gentleman were wonderful! They kept us informed of the process and what to expect as they replaced the parts. Our house is already cooling back down and I have Christian and Ian to thank for that! They did inform us of a military discount, which was very helpful, and they insured the entire process was as streamlined as it could be. If we ever need assistance in the future, I will be calling and asking for Christian and Ian because I know they will ensure that our HVAC system has been treated with the highest quality of service. They also brought our son an adorable plushie of Sadie, the Goettle mascot, and a flashlight. Its comforting to know that when Christian and Ian are on the job, you'll be taken care of as if they were working on their own homes.
Shirley T.
I had a plumbing issue that was addressed within 2 hours by an extremely knowledgeable master plumber that explained every step of the repair. His expertise and kind communication were reassuring.
Kellie V.
Hugo Castro came on Sunday afternoon and fixed my A/C. He couldn't have been more polite and prompt and professional.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.
I highly recommend Goettl as this is the second time l've used them in less than a year. (2 seperate issues)... and I highly recommend them..anytime and anyday.
They have exceeded to top any expectations I could have ever had with any company.
Sis B.
James did a wonderful job explaining and letting me watch as he diagnosed why the master shower was taking so long to heat up and also flush our tankless water heater. Very polite, thorough, & honest!
Kathy Calahan L.
Thank you Jerry for two plumbing jobs well done. Jerry cleaned out pipes from bathroom sink which were draining slowly. Jerry showed before and after pictures from his camera and what a big difference. Sink draining much better now.
Jerry also noticed our water pressure was low after flushing toilet then trying to wash hands in bathroom sink which were so he suggested a new pressure regulator as we have had a new better water conditioning system installed. We now have the best water pressure even when using a shower and kitchen sink faucet at the same time. Also Jerry is a master plumber and we appreciate his knowledge and experience. Will definitely call Goettl again when a plumber is needed.
Ralph & Kathy Lesmeister
Jerry also noticed our water pressure was low after flushing toilet then trying to wash hands in bathroom sink which were so he suggested a new pressure regulator as we have had a new better water conditioning system installed. We now have the best water pressure even when using a shower and kitchen sink faucet at the same time. Also Jerry is a master plumber and we appreciate his knowledge and experience. Will definitely call Goettl again when a plumber is needed.
Ralph & Kathy Lesmeister
Tony M.
I had Chris come out for a plumbing checkup, and he was great. Very educational, as he explained the pros and cons of my plumbing system. He explained what I needed, and what to look for in the future. Very easy to talk to, and was a real pleasure to work with… great guy
Barbara W.
2SEP2025- (HVAC) Edgar was professional, knowledgeable, and compassionate. Great guidance provided and was able to advise me in a way I could understand.
Diann M.
I received excellent service from
Darean Guerra today. He arrived on time and took the time to explain what he was going to do. He was very knowledgeable which helped me trust what he was doing. He left his work area clean. I am very pleased with his work.
Darean Guerra today. He arrived on time and took the time to explain what he was going to do. He was very knowledgeable which helped me trust what he was doing. He left his work area clean. I am very pleased with his work.
Teri H.
Dan, the service Tech that was sent out was on time (actually called to see if I was home to come a little early) was very polite, professional, and knowledgeable. He did a great job and even wore booties over his shoes while in my home. First class service! Thank you!
Chris C.
Company sent us Stanley to help with a water line for our refrigerator. Had several problems but Stanley was very knowledgeable and informed us of all decisions and you could tell he just lived his job. It was a pricey fix and I respected Stanley more for being situationally aware that my wife and I needed to talk in private. He informed us, gave space and time to decide, and ultimately helped us out with the repairs. Others in management were very helpful too. Overall great experience
Allix M.
5 star service from Edgar who had to come do a second inspection after the home warranty company did not properly calibrate the unit. He was able to get the unit running smoother and provide great documentation for when I need to call the warranty company.
Heather Campbell S.
Andrew was on time, determined the flange needed to be replaced, gave us the quote and scope of work, and made the repairs. He explained how the placement was off, and that it appeared to have been like that since construction (21 years ago when we built).
Now we have a new flange, installed correctly, and ready for the new toilet!
Now we have a new flange, installed correctly, and ready for the new toilet!
Carrie Ann O.
Had an issue after a recent servicing and called for help. I don't know who the woman was that I spoke with in the phone but she was empathetic and very kind. She did what she could to make sure someone could come out same day and was able to find someone even though it was Labor Day weekend! Damian, who was a delight, showed up and fixed everything straight away! Thank you ❤️
Vago K.
Just had Russ come out today to look at my unit, he showed me pictures of the stuff that I might need to replace/fix was very professional very understanding and overall a big help
Dianna Rodriguez B.
service tech, Judd Navarro did a great job today servicing my water heater & increasing the water pressure to my home, which we really needed . He was informative, professional ,& polite. 👍🏽Judd.
Don F.
We were having a humidity problem that was creating mold around the vent plates. The IAQ team of John and James vacuumed and cleaned the ducts and covers with anti microbial solution resolving problem
Amy L.
Davey came out to our house due to an AC issue - he was polite, friendly, and walked us through all our options. He got us scheduled quickly. Highly recommend!
Caren Berry M.
I had my water heater flushed and my anode rod replaced. They were very friendly and knowledgeable . There were a couple hiccups but I trust this company and they fixed the situation!
Michelle N.
I found that my water heater was having serious issues and the technician Justin was awesome and very personable. He explained everything and answered all questions.
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!
The company is installing a tankless heater and the customer service is outstanding.
I recommend Geottl to all!
Mike W.
Nick, is the technician that was assigned to my house to check out my A/C. Nick was very thorough. He explained to me what he was doing and why. Nick showed me all the things he looked at on my A/C system. He explained to me why I might need a surge protector on the unit. I told him I would talk with my wife and explain it to her. Nick is a wonderful person to have working for your company. Thanks for sending Nick.
June J.
What a wonderful experience with your company. Each and everyone of them were on time very respectful to me and i appreciated that. They came out the same day got the job done in no time.
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.
Sincerely, June Jones
They made sure my carpet was covered and when they were all through they cleaned up perfectly
I would recommend your company to anyone looking to put in a new air conditioner.
Thank you so much for all you did for me.
Sincerely, June Jones
Gina H.
Goettl has been great so far!
And I would highly recommend the company and the quality technicians like Jarod.
Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.
And I would highly recommend the company and the quality technicians like Jarod.
Jarod is the go to if you want excellent
Customer service and communication for any AC related issues. He is very knowledgeable, personable and trustworthy. I am grateful and satisfied.
Larry B.
The service man Colby was on time and very efficient and he seems very knowledgeable about what he was doing and he did a great job , I would definitely recommend this service from these people .
Jerry J.
Nicholas Mayhew came to our home to repair/replace the garbage disposal, unclog a kitchen sink and replace a bathtub spigot. He was assisted by Caleb. Nick gave three price quotes and options on what to repair before any work was started. He and Caleb repaired all in a matter of a little more than two hours, including a parts run. Both technicians were courteous, personable, professional and thorough. The price for all was reasonable. I highly recommend Goettl of Tucson.
Ken M.
Saul came to my house about an hour after I called in the workorder. Found the wiring problem and fixed it and left within 1 hour 30 min after arriving.
Lisa Sahd K.
Amazing service, professional, and informative! Highly recommend! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Linda S.
Edgar & Johnathan were fantastic. Professional and throughly checked our AC unit & replaced our filters. Went over in detail the inspection. Highly recommend & give a 5 Star rating.
Joyce Ann K.
Francesco Tocci did an outstanding job for us inspecting and maintaining our plumbing . He fine tuned our system to insure it was working optimally. Please convey our appreciation to him for a job exceedingly well done.
Jennifer Jones M.
Absolutely FANTASTIC service! I noticed an issue this morning, 2 Professional and GREAT technicians (Wil & Adrian) at my door same day!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!
They listened to my issue, were very through, checked for leaks, etc. I’ve lived in Lakeway for 30 years, used MANY local plumbers - but Goettl will definitely get all my business moving forward. HIGHLY recommend!
Ty, Wil & Adrian!
Sy S.
Goettl Home Services,
Everyone from the Goettl sales representative Christian, Tech / Advisor Josias recommended a HVAC A/C and Heating system replacement. Technicians team Veronica and her partner.
Everyone from the Goettl sales representative Christian, Tech / Advisor Josias recommended a HVAC A/C and Heating system replacement. Technicians team Veronica and her partner.
Dena D.
My experience with Goettl was very good today. Stanley Heath was very professional and thorough during our annual plumbing check. He explained what he was doing throughout the process and also gave me some tips on keeping the water faucets in shape.
Lori M.
Always wonderful service.
Jeremy Canchola serviced our mini-split today with the usual Goettl efficiency and professionalism.
Highly recommended!
Jeremy Canchola serviced our mini-split today with the usual Goettl efficiency and professionalism.
Highly recommended!
Cindy J.
Excellent experience! The plumber was professional, friendly, and super knowledgable. This is the first time I have ever used Goettl. Because of this technician and my amazing experience, I will be recommending him/Goettl to all of my real estate clients. Highly recommend.
Dave S.
Would like to commend Jacky Lin for his rehab of our HVAC. He is very knowledgeable & he provided us with outstanding advise & recommendations.
Hopefully, we will get Jack for our next service call.
Hopefully, we will get Jack for our next service call.
The Traveling Nanny L.
They did installation on our Electric Hot Water heater. I had excellent Customer Service. The quote was competitive, Zach was personable and answered questions as did office. Satisfied w/installation
Juline Magruder R.
Francisco Tocci came out to inspect our plumbing to ensure that all is working properly and performed maintenance on our system. His friendly attitude, attention to detail, and patience in explaining all of his work and recommendations were greatly appreciated.
Jacky V.
Had a gas line in my home that needed repair. Goettl was quick to send a technician that night even though it was well past business hours. Chris came over and gave us a quote. He made sure we knew our payment options and thoroughly explained what the repair was going to be like and the steps we needed to take with the gas company. As 1st time homeowners, we were feeling pretty nervous but Chris made sure we were informed and taken care. Repair was done the next day and Chris helped us stay within budget. Thank you Goettl!
Jessica C.
Booked a Rejuuuvenation and was very pleased with Romel’s service! He was very professional and walked me through everything he was checking and testing throughout my home and on my unit. Thank you!
Susanna Steffens H.
I am so thankful to Nick and Devin who came by this morning and found my clogged sewer pipe issue. As a stage 4 cancer patient, my ability to flush toilets, take a shower, and clean my home is vital to my health. Goettl provided me with a reasonable fee to fix this issue. I would definitely recommend their services!
Paula C.
I had John and Mark here in installing water purification, new tankless and some repairs. they were very professional and very satisfied with equipment and service. great techs. strongly recommend. thanks
