Having a rich life…

Peek inside Goettl with employee Henry Lo…
Throwing iron, Zumba and salsa dancing…
Go behind the scenes with Henry as he answers questions about work life, and home life…

“Throwing iron, Zumba and salsa dancing…”


TLDR: read the red…

How did you come to work for Goettl?

In March 2017 I stumbled on Goettl Air Conditioning and The Sunny Plumber.

I formerly worked at SolarCity in Las Vegas. I was caught in a wave of layoffs at SolarCity.

A colleague of mine was already working for Goettl and he told me to interview here. I was immediately offered a position.

That’s how it all happened.

What’s the best part about working for Goettl?

This company is burgeoning into a larger company, at the same time it still retains a close knit feel.

Everyone takes a sense of pride servicing the city of Vegas.

When people call in, we take the time to build rapport with them, we listen to their stories and their issues.

Over time we learn the strength and personalities of each technician so we’re able to assign the best technician to best take care of the customer.

We get to know each customer and their unique needs and their personality and then we assign a technician to them who will best suit them individually.

The right way, not the easy way.

That’s a pretty remarkable way to do business if you ask me.

What’s your favorite thing to do on a weekend?

I’m a pretty vanilla guy.

I might head out to some nighttime events with some of our co-workers here.

Maybe go on the occasional hike.

I go to the gym a lot and throw some iron around.
I do a lot of Zumba, a lot of dancing and Salsa.

In what way do you consider yourself to be a Perfectionist?

I try to make sure every time I’m conversing with a customer on the phone that they can see me smiling in their head.

I want to be able to talk a smile through the phone and make sure that I empathize with them.

I want to make sure I give them my best. Make sure to help alleviate the issues that are going on in their life. HVAC or plumbing or otherwise.

Sometimes when people call in a good conversation ends up being pretty chatty. You just talk about other things, maybe they just want to talk in a friendly way so I engage in just fun conversation.

Do you have a favorite food?

I eat 10 ounces of chicken breast and 1 cup of vegetables on a daily basis.

That is truly my “go-to” meal. I eat that for lunch and dinner. It’s a staple.

My coworkers kind of bash me for that, because my diet is so routine.

Occasionally I’ll mix it up. I’m Chinese, I’m going to eat some Chinese food. That’s my go-to cuisine outside of my regimen.

Otherwise it’s chicken breast and vegetables. Not a very sexy meal. But it gets the job done.

How would you describe your perfect vacation?

Somewhere where I definitely don’t speak the language.

I want to be able to immerse myself where English isn’t the norm.

Try to befriend the locals there who can give me an authentic trip through their city and explore new cuisines, things that I haven’t eaten or seen before.

Yeah. The more adventurous the better.

Have you ever given away a Goettl Flashlight?

Yes flashlights and sunglasses.

It’s kind of fun because we also have a kid’s size sunglasses too. It’s really cool seeing them get the sunglasses and flashlights and just have fun with that.

It’s a very easy way to put a smile on someone’s face, giving them sunglasses or a flashlight.

Who has been a role model for you?

Off the top of my head, probably Jeff Bezos and Elon Musk.

They both have two very separate distinctions and constantly do things no one has done before.

Bezos is the first person in the world to have a networth in excess of 100 billion. No one has ever done that.

Elon Musk, this guy doesn’t sleep. He runs three companies. This guy probably works 18 hours a day. That’s an incredible work ethic.

These are accomplishments of immense magnitude, you just have to respect them.

When you came to work for Goettl did you meet Sadie?

Absolutely. It was pretty cool.

I went over to Ken Goodrich’s office. Sadie the dog was there. She was wearing her little red bandana. I just introduced myself to her and she did a sniff test. She made sure I was a good person.

It’s pretty unique. We’re using man’s best friend as a test of your character. It’s primal and effective.

What do you think the best advice that you’ve ever been given?

Don’t try to keep up with the Joneses.

It may seem cliche and blasé but there’s a lot of temptation to keep up with Joneses. You need to do the reverse.

A close family friend/mentor told me:
“Equate wealth with having a rich life. A rich life doesn’t necessarily mean many material things. Good relationships are much more valuable.”

I think a lot of people are misinformed about the word “status.” The idea is not to look rich but to be rich in life.

Have good friends, good company and a good life.

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Hey, we’re looking for more Happy Perfectionists, like Henry.

They are hard to find and expensive to hire. But they are worth all the extra dollars.

Think of someone you know who is driven to do things the right way, not the easy way.

Tell them about these openings at Goettl. They will love you forever.