Always Be Humble…

Peek inside Goettl with employee Phylicia Katchev…
Death metal, Irish whisky and attention to detail…
Go behind the scenes with Phylicia as she answers questions about work life, and home life…

“Always be humble…”


TLDR: read the red…

How did you come to work for Goettl?

I originally was employed with another air conditioning company and they were acquired by Goettl. We all became one big happy family.

What do you like to do for fun?

Drink whisky and listen to death metal. I like Irish whisky because it’s really clean but for flavor I like bourbon. I also like to go to concerts. I like to just hang out. Stay at home read a little or play a video game. I like to watch movies. Movies with heavy make up effects, like B movies and historic movies. Disney movies are cool too.

Do you have a Goettl Flashlight story?

I live in an older neighborhood and we had a wind storm and the power went out. So I grabbed my five Goettl Flashlights and I used them all throughout the house and they actually lit up each room, standing on the table like a lamp.

What is your favorite food?

Probably a rib-eye steak with some green beans.
My favorite place is called The Steak House here in Vegas at Circus Circus.

What’s the best part about working for Goettl?

One thing I really like and appreciate about Goettl is that the managers don’t run away from the phone. When there is an issue with a customer, they will talk to them and they will handle the situation. They will take care of the customer. Other employers might avoid that customer, but we really do take care of each and every one no matter how big or small the problem is.

Can you describe your dream vacation?

Somewhere in Germany because they have all the best death metal festivals. A two three day death metal festival and then go check out some of the German pubs. See the beautiful climate and the landscape, that would be my perfect vacation.

When did you meet Sadie?

When I met Sadie, she was just roaming around the office. She’s real cute. She sniffed my legs a bunch probably because I have German Shepherds. She was just left alone roaming around walking up to fellow co-workers as well. It was just real. It was sweet. It is nice having her around.
One of my shepherds is named Wu. He’s great. He’s majestic and wonderful. My girl Lola she’s a brat but I love her and my youngest one is Berlioz. I love them all very much.

Who has been a role model for you?

I would say Walt Disney. He’s just created such crazy magical things. He was such a genius. I really love Walt Disney. He’s close to my heart even though I never met him.

What makes Goettl different?

You’ve probably heard this a million times but it is really the attention to detail for each job. I love that Ken Goodrich is pretty much a perfectionist.
Other HVAC companies will just slap a unit in not even check the static pressures, and make sure everything is up to specs. They’ll just leave the customer with the unit and it won’t be installed properly more than half the time. We really go over every detail that goes into installing this system.

I love that I can stand behind Goettl and know that the installations are actually going in the right way, not the easy way.

What’s the best advice you’ve ever been given?

Don’t compare yourself to others and always be humble.

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Hey, we’re looking for more Happy Perfectionists, like Brooke.

They are hard to find and expensive to hire. But they are worth all the extra dollars.

Think of someone you know who is driven to do things the right way, not the easy way.

Tell them about these openings at Goettl. They will love you forever.