Customer Reviews

We eagerly listen to feedback from our customer. Read these testimonials to see why Goettl Air Conditioning was the right choice for so many people, and is the right choice for you.

Heating check up was very informative. Jason was most helpful. Our 10 year old unit had some issues, so Dale came the same day to give us an estimate. That was yesterday. The new unit was installed today. Crew came at the time expected and were very efficient. They even kept working on the roof during a down pour and thunder. Roberto explained how to use the new thermostat. We look forward to enjoying this new unit and appreciate the excellent service. Every phone call I have made to Goettl has also been answered promptly.

- Beverly W.

Awesome experience. Called them for the Rejuvination special. They called back right away and scheduled an appt for the next day. Aaron came out and was very thorough and very transparent with what needed replaced and or maintained. We opted for a new unit instead of making the costly repairs on our 17 year old unit. Aaron scheduled a new install the very next morning. Thy showed up early with a crew of three and went to work. They even scheduled a crane to remove the old unit and install the new unit. It was like clock work. The crew was friendly and cleaned up after themselves. My ONLY complaint is how they reinstalled my molding into the attic crawl space. It was very clean before and it looks very bad now. I’m going to have to hire someone to come and repair the molding and paint it. It’s in a very nice bathroom and it is a sore thumb for sure. Other than that the install work is top notch!! Professionals for sure. I get it that they aren’t drywall or finishing guys, maybe they should hire a finisher to complete the work.

- Rodd Newman

Brandon was great service great

- Rita W.

I see why Carl passed the Wheaton Greetin’! Our two schnauzers, Cooper and Tucker, met him at the door and became friends right away. My wife and I both were impressed with Carl’s friendly, professional and informative demeanor. His A/C and heating checkup service was thorough, and we were glad to have him in our home. To us, Carl is a perfect representative for Goettl. You should be proud to employ him.

- George D.

Very professional and helpful. Would certainly recommend and use them again.

- Brent C.

My experience with Goettl is and has always been great shame they have taken up with the plumber

- Vikki Steenburgh

Great knowledgeable and informative service as usual.

- Joe Lischynski

We had Goettl out for the 129 Service refurbish Special last fall. It was the best contractor experience We’ve ever had, We’re in our late 50’s and have lived all over, the man was on time , replaced all our smoke detector batteries, and even volunteered and took our empty trash cans in from the street! Wow!! My wife loved him! unfortunately he was out of flashlights. just had them back for the spring service, and all good as well!

- John Mastor

Spoke with Casandra and unlike 2 other air conditioning companies she asked more questions of me than the other 2 in order to completely get an accurate picture of what i need. Ty

- Lyn John

We have enjoyed working with the fine folks at Goettl for years. Excellent service and knowledgeable technicians.

- Bruce McBurney

Karl was on time, professional and courteous. Everything was left clean and in place. He explained the need for a new part before replacing it. I would highly recommend Goettl.

- Valerie Miraglia

Hallelujah, it didn’t cost me $12,000 or even $500.00 which is my usual Goettl visit. I was prepared to say NO to any expense from Goettl this time, Fortunately, I just got a maintenance check with NO PRESSURE and no added expense. It is really tough to figure out if you’re being "snowed" or there really is a problem that needs attention. I see by the other comments that a lot of customers have had the same experience we did, re: upcharge. We got the same exact "spiel" and I bought a $12,000 heat pump which is working great, but it should be for that much money. The commercials are very sweet, So who owns Goettl now that the little boy with the flashlight flew the coop. Commercials are meant to sell stuff and Goettl’s commercial does. Tanya Oslund

- Tanya O.

Randy did the estimate he gets an A+ Amileo, Leonard, & Francisco did the installation. They installed to outside units and had to remove our old system and install all new system. The attic was very confined and on the second floor. These guys worked all day to make sure the job was done properly. …

- Stan P.

Service was prompt, courteous and complete. Explained what was wrong and fixed it, Have used this service since buying this home in 1996. Very dependable.

- Marcia G.

A few days ago, I wrote a less than complimentary review on Goettl. I would like to update my review from giving them a two star, to awarding them a five star for their immediate and generous followup of my case. About three days after I posted my negative review, Dale, a Goettl representative showed up at my door to sit down and talk. I come to find out that we, as the general public should consider Goettl for a bid despite what you might have read on line at the BBB, Angies List, even me. Sure you should still do price comparisons. Goettl has had issues in the past, some serious, but a new owner has taken over and wants to turn the company around to what it used to be: honest, trustworthy, on time with top notch service and care. And to prove that, the owner refunded my entire service bill, not just for the "ceiling savers", but the entire $712 that included servicing and cleaning my units. They know they have an uphill battle with the baggage from the past that the new owner has taken on, but this was certainly a good start, to say the least. And I’d like to say that sometimes the general public, including me, grows weary of needing to express their concerns, even unhappiness or anger, with a job not well done in ANY line of service. That too, can be an uphill battle as well, and it gets so frustrating to say the least. To have a business step up, like Goettl did, speaks to their integrity and their desire to make things right. Oh, and I kept my Goettl flashlight and Dale even gave me two more!

- Leslie P.

Brett was very polite, neatly dressed and very informative. He was in & out in the in the correct time. Will recommend you to friends. Thanks again for a job well done Jim W.

- Pat Walcker

My experience with Goettl Air Conditioning was excellent. Beginning with my first contact to request an emergency service call to the resolution of the problem every worker was prompt, well trained and courteous. I am a new customer and am impressed not only by the quality of service I received but with the variety of services they offer. The Goettl radio ad by Dave, the NEW owner, tells you everything you need to know.

- CJ

The customer service is outstanding from the person who scheduled my appointment to the man who came to my house. It’s scary to trust a company to tell you the if something needs replaced or they just need money. Nice to know I can trust Goettl Air Conditioning! Thank you for the outstanding service!

- Lauren B.

Brett Joy is a great guy and an incredibly knowledgeable technician. I gladly signed up for the service agreement and hope I can have him be my exclusive Goettl guy!

- Jim F.

This company is professional and timely. I would recommend their service to anyone that needs AC work done. This was my first time using Goettl and they have made me a customer for life.

- Marcus S.

Your technician arrived promptly as scheduled. He was very courteous. He explained to me what he was going to do during this first annual preventative maintenance service. When he was finished, he briefed me on an option that would help provide additional protection for my new Goettl air conditioner against lightening strikes. During the past year, I have compared my electric bills against those of a year ago. I have been experiencing a 15 to 20% savings on my electric bill since the installation of my new Goettl last March.

- Clair C.

Excellent service provided by the technician (Brandon). Everything was explained where even I understood the tech talk. Tech. took pictures of all defects to system explaining their purpose. Very professional business manner and I will definitely recommend to others.

- Kenton A.

The Technician came out, checked our A/C and discovered several problems. He repaired our unit quickly and very professionally. Adam was the Tech and he was as good as I have seen. We have used Goettl before, and they seem to always have good Techs at a fair price.

- david34a

Just had Goettl come out for annual a/c service. I highly recommend them. The tech was professional and courteous and on time. We had the rejuvenation service on both units for $244. Well worth it.

- Karen W.

The technician, Sean, did an excellent job.

- Peter S.

No hard sell on repair work. Always explains work needed and rates it as urgent, helpful, or nice to have and the consequences of skipping the work. Has clear pictures to show issues. When I did decided to get a new unit they clearly laid out all the options and gave easy bullet points of the differences between the units. Did not pressure me when I picked the lowest tier because that’s what my budget could afford.

- Jessica R.

They did a great job i can’t tell anymore than that till our summer months come

- Leslie

Very professional techs. Would highly recommend Goettl.

- Shari C.

Very helpful employees

- Terry R.

They were on time with everything, and the technician was friendly, and kept me informed every step of the way. I would recommend them.

- Daylann R.

The service tech was VERY patient and helpful explaining my system and diagnosing an air flow problem.

- Frank

Steve did an excellent job of explaining why two bulb parts needed to be replaced. Very good personal skills.

- Robert F.

Shawn was a great technician today! Excited to have my air conditioner tuned up and ready to go! Thanks!

- Susie R.

We had a terrible experience with Goettl and Sunny Plumber in January of 2015. Over the last two years, the company has greatly improved their customer service. I am very pleased with their service, quality of care and attention to detail. I’m glad we gave them a second chance.

- David G.

Very pleased with the service and the technician.

- Ed P.

Had 5 units serviced today. The two servicemen were on-time, polite, efficient and very professional. They made sure to wear covers over their shoes while in our home and left the job site clean. Highly recommend them.

- Sharon S.

Very professional service.

- Marcela C.

It was a positive experience from start to finish. Had two units completely replaced.

- JGFPhotography

Excellent thorough service. My free duct inspection & cleaning that came with my contract was a 4 hour process. These guys were incredibly thorough.

- Kelly H.

Pro put and excellent service. Explained everything that needed to be done, no pressure, just a clear explanation.

- Gary C.

I want to Thank GOETTL Air Conditioning for doing a fantastic job on installing new air conditioning units on my house. GOETTL crew worked together as a unit themselves & safely finished their work. I am completely pleased with the outstanding job GOETTL did for me. Thank You GOETTL!

- Margaret B.

We’ve used Goettl for 46 years and we’re still satisfied with the level of service and repair that they offer.

- Cherryl L.

We’ve been Goettl customers since 1971 and we’re still pleased with the high level of service and repair that we receive from them.

- Cherryl

I have been with Goethe Air in Tucson for years and have always had complete confidence in their maintenance service. The technicians are knowledgeable and pleasant, on time, and work in an efficient and timely manner. They explain what they are doing and will make recommendations if a repair is warranted. I have purchased several preventative parts and find that my yearly inspections have been great...with little or no repair in the past years. I do like the option of a yearly maintenance contract. Having yearly maintenance keeps my furnace and air conditioner running efficiently. I would definitely recommend Goettl Air Conditioning.

- Pam

No problems, professional on time, no hidden charges.

- Samuel C.

We’ve used Goettl for 46 years and we’re still satisfied with the level of service and repair that they offer.

- Cherryl L.

My tech was very professional. Great customer service

- Anthony

Very happy with the service

- Anthony F.

Our service technician John was fantastic. Explained all the issues with our system and did a wonderful job a helping address all our concerns.

- Donald B.

Our tech, Michelle, was amazing. She was very skilled and very patient and explaining what she was looking for and what she had found. I hope you recognize her For the amazing employee that she is.Sincerely the ***********

- Sophia R.

The Technician was very friendly, on time, and showed the wife the part that was defective. . . very happy client for sure. . and yes we got our Goettl Flashlight as well. . . THANKS

- Frank V.

On time, very polite and informative. Will only use them for future service. Thanks Ron....

- Joe M.

Excellent service! Professional, timely, respectful, HONEST! the new owner & staff clearly care about the customer & put you first. the old ownership did not - but the new one does and he is making any "shoddy" work done from prior owner right - thank you to the new owner and staff !!!!

- Michele Christiana

Rafeal and Enos came first together, wally came later. Bob explained and checked the day before and said what he thought had to be done. It was a pleasure to have them in my home.

- Maryann, Mark and Tom K.

Austin was so nice and did a great job!! Way to go Austin!

- Nancy J.

I'm writing to say that Wsher did a great job! Way to go!!

- Karen B.

I am so impressed with your service from beginning to end and I just had to let everyone know what a great job you're doing. I was in a pickle, but Goettl Air Conditioning made a way for it to work out!

- Phillip G.

Wali and Jose were great! You always do such a great job of hiring wonderful employees and I would hire those guys any day. They were wonderful and thorough and I really appreciated their hard work!

- Lois D.

Austin was a great technician and he was very professional and very thorough in his evaluation. I'm so grateful because the A/C is now cooling! I would definitely recommend Goettl!

- Joyce J

Loc was out to my home today and has restored my faith in the service industry. I just had new carpet put in my home and was please that Loc was already wearing his shoe covers while entering my home. He was professional, nice and did great work!

- Paul L.

I would like to take this opportunity to express our complete satisfaction with our new Goettl Heating and Air conditioning System. After its installation, this efficient system saved us $200.00 on our first electric bill. Your Representative, Mr. James Reed, was very thorough in his explanation of the system, answered all our question during the introductory session and again a few days later, and worked with us in our current financial crunch to install this system. We sincerely appreciate his help. We have already referred a potential customer to him secondary to his sales manner and our total satisfaction of the system. Thank you for your service!

- JoAnn A.

The two techs Aherr and Ghamilare were great and everything went well. Thank you for the great job each of you did. Great job, guys!”

- Vladimir T.

Wali Sherr and Jose Gutierrez did a wonderful job today! Goettl is lucky to have them as employees. They are good workers, polite and I very much enjoyed their company!

- James M.

I was very pleased with how professional John was in my home. His service was top notch

- Bob H.

I received great service from Shawn and Jacob last Tuesday. The two men were extremely professional, accurate in their work and cleaned up after themselves when finished. I can’t express how happy I was with their service. I hope to have these two come back for all of my future service requests

- Catherine W.

Just had Roland out to my home, and I am so pleased with his work. I will never let another person touch my AC unit again. Roland is the best thing since sliced bread, and did an amazing job

- Jana G.

Loc came out to my home recently and did great work. I am very happy with the service he provided me!

- Lloyd L.

Just wanted to let everyone know that I had two great Goettl employees come out today that did a great job, and knew their job really well.

- George R.

James, came out on the a couple of days ago and did a great job! He was very congenial, thorough and knowledgeable.

- Max & Florence S.

I just want express that Brian provided very good service today. Job well done!

- Russ & Nanette L.

I just had Roland out this morning for a warranty call. He did a wonderful job! He came in, got the job done and left the work area neat and clean. I was very impressed with his professionalism.

- Karl & Janice W.

Goettl has been wonderful! I had an appointment scheduled, but canceled when there was no longer a problem. Last week, Loc came out and did a great job. Everyone at Goettl is so courteous and kind. Every person I have spoken to in the office is polite and joyful. The supervisors I talked to were very attentive. Goettl is definitely up to snuff. So often, businesses here in the Valley forget to simply say thank you. I really appreciate all of Goettl’s hard work.

- Marlene G.

I wanted everyone to know how much I appreciate Joe’s service. His willingness to help and his expertise were both very impressive. He was very brave to go up in the attic when it is so hot. I advised him not to, but he was very insistent that it was the right thing to do to get the job done.”

- Maria & Harold B.

Santiago did a great job at my home! I was very pleased with the service he provided and would like to thank him. Great job Santiago

- Karen R.

I received your recent news letter about the changes at Goettl—nicely done and well written. I hope things have started off well for you and the team. This past Saturday I had one of your techs out to my home for the winter tune up. He seemed very positive as I asked him about you and the management team. He did a very nice job as he reviewed the system. On the smaller system –he opened it up and a large piece of insulation must (from the inside of the main cabinet) came off and was being sucked into the blower as he put it—he showed me the piece-about 18 x24 inches. He fixed it –and I spent an additional $800.00 for 2 leak detectors on the water overflow systems and 2 surge protectors for both systems.

The techs were both nice, polite, professional, and competent. On 1/26/13 it was-- Nathan and on 9/28/12 for Coil replacement/warranty it was-- Loc. They were respectful of my home and explained everything—I felt I could trust them and follow their recommendations. When I have my summer service I request that it be Nathan and for Warranty work, Loc. Thanks again!

- Paul B.

Had a thorough duct cleaning by Juan and Tano today. They were so meticulous, careful, great at protecting the furniture and cleaning up afterwards! Thanks!

- Larry C.

About 4 YRS ago I had a 4 Ton Unit put on my house which was too big for my Duct work but I didnt know this. From then on every winter my coil would freeze up and there would be no hot air. So Dan Bromlow came out and told me that he had the go ahead to put a 3 1/2 Ton 15 Seer up there and do all the duct work for nothing and nothing from me. On the 30th of Jan. out came Shane and another worker and started tearing out the old duct work and put NEW duct in for me. The crane came and put the new one up and Shawn got it all hooked up. Man, let me tell you that Heat really feels good and its Rockin and Rollin Perfect. All three men
were pros at what they are doing and Goettl stood up and did the RIGHT thing. They now have me as a life time Customer. Thank you very much Goettl AC. And thank you to the 3 men that came out. The only thing left is for Dan B. to come out on the 1st of Feb and QC the Job.

- Allan A.

I was privileged to have Jason and Alex work on my ducting. I have been having problems with hot spots since the units were installed and they worked all day to get our home up to standard. As a retired military officer I always expect as close to perfection as possible and they completed the mission with honor.

Thanks to the Goettl Team!

- Jeff C.

Foundation for Senior Living thanks you for your donation of 2 trucks and 2 technicians to help our elderly and low income families who would otherwise have no cooling source in their homes. Your donations help ensure our most needy clients have a safer home environment in Arizona’s hot summer.

In total, there were 37 volunteers who performed over 185 volunteer hours to help needy Maricopa County residents. Overall, FSL was able to service and start up 21 evaporative coolers for low income families and seniors living in Maricopa County. Our clients were very appreciative of this much-needed service, as the majority of the clients we served rely solely on their evaporative cooler as the source for cool air in their home during the hot summer months.

We thank all of our donors for the generous donations, of money, food, gift certificates, trucks and labor from your volunteer technicians. With support from Goettl Good Guys Air Conditioning to this event, we were able to make the 23rd Annual Cooler Start-Up a huge success. We are grateful for your support and hope that you will continue to assist us in the future.

- Katie S., Foundation for Senior Living

I want to thank you for coming to my home last week and showing me the advantages of having my AC/Heating plant replaced by Goettl. You very professionally covered all the options and explained the pros and cons of each and once the selection was made, things happened quickly. I was expecting at least 2 days of the system being down, but you told me it would be only one and of course, you were right. You are a consummate professional in your field and I salute you for your expertise.

When the installation guys arrived on Tuesday morning, they were excellent. Shawn, David and Eric very obviously knew what the project was and set right to work. I had the pleasure of observing them throughout the day and was amazed at the knowledge and abilities they possessed. Little wasted effort in this crew. They did the job, went beyond and corrected some problems in the old system, got the whole thing done, turned it on and it works perfectly. In fact it works better than I had been led to believe or even hoped. Jim, you were right about the airflow problems being corrected with the new installation and I love the variable speed fan.

I will highly recommend Goettl to anyone that is needing your type of service. You have all the ingredients a consumer looks for. Honest knowledgeable professionals taking care of the problems. I can't speak highly enough about Shawn, David and Eric. This is a fine crew of guys that do a great job. You are fortunate to have them. I operated businesses for 45 years and always strived to have the quality of people you have in these guys. Congratulations!

- Ray Lockhart, Sun City, AZ