Goettl Air Conditioning Blog : Archive for the ‘Community Involvement’ Category

Goettl celebrates 79 years of keeping Arizona cool

Thursday, February 22nd, 2018

In 1939, the U.S. was emerging from the Depression and some 65,000 people called the small desert city of Phoenix home. At the time, the region’s economy revolved around the copper, cotton, citrus and cattle industries. The city was also quickly gaining a national reputation as a sought-after destination and winter tourism began to flourish. And internationally, threats of war loomed to change history. 

Amid this intriguing backdrop, a pair of brothers from Austria moved to Phoenix. Gust and Adam Goettl had a vision to establish a company that could make the intense desert heat a livable environment. The pair would establish Goettl Air Conditioning on Feb. 14, 1939 and revolutionize cooled air technology paving the way for a population boom in the emerging Southwest.

As demand grew for their product, the Goettl brothers would pioneer sheet metal manufacturing and hone the process to a science – at one point the brothers had more than 100 patents on their technology. Soon, however, World War II would change the world’s landscape and the brothers were quick to shift their manufacturing operations to support the war and the need for metal-related products.

In fact, Phoenix would begin to establish itself as a military industrial center with three air force fields – Luke, Williams and Falcon Field – training and supporting soldiers from around the U.S. These facilities would join the Desert Training Center created by General George S. Patton, which would bring thousands of military men and women to the desert to train and support war efforts.

The Phoenix Rises

While all of this was occurring, air conditioning made the environment livable. The prevalence of air conditioning in homes and offices, made the state attractive to businesses, tourist, retirees and those seeking refuge from bitter winters in the Midwest and along the East Coast. By the 1950s, the use of cooled air technology would spur a growth boom that continues today. By 1960, Phoenix grew more in a year than it did in from statehood in 1914 to the end of World War II.

Since this series of linked events, the Goettl name has been recognized for excellence in heating and air conditioning installation. A consumer-focused brand, the Goettl name and reputation continued to grow. The term “Goettl” was soon used to epitomize strength, power and longevity as a source of hospitality in the searing and relentless desert heat.

The Goettl brothers would also pioneer marketing of their product. Since most didn’t understand how the technology could work to cool their homes, the brothers would strap air conditioning units on trucks and drive around town blasting cool air on the porches of residents, tempting them with the refreshing, breezy air. Once the wondrous cool air reached the faces of families trying to survive the desert heat, it was a done deal and Goettl would soon be a household name.

“We are truly honored to carry on the well-known legacy of the Goettl brand,” said Ken Goodrich, CEO and owner of Goettl Air Conditioning. “The Goettl brothers invented the industry and created an innovative and well-respected brand. Today, the ‘Goettl workhorse’ is well-known and continues to be cited in awe by industry peers.”

The Iron-Horse Inspires

Goodrich, whose father, J. Duncan Goodrich, was an HVAC expert himself, would join his dad on jobs as a child where he would hold a flashlight to help complete jobs in Las Vegas during hot, dark nights. The experience would lead Goodrich to use the image of his own son, Duncan, in his marketing holding a flashlight illuminating the right way to complete HVAC jobs. It was during these jobs that the younger Goodrich would begin to admire the Goettl brand for its “iron-horse” longevity and integrity in the industry.

Later, when Ken Goodrich established his own HVAC company, Goettl was the only brand willing to extend him credit to nurture his business. Goodrich would continue to build his HVAC businesses, but he would never forget the Goettl brand.

By 2013, the economic recession and a hyper-competitive industry, had taken its toll on Goettl in Arizona. Ownership changes threatened to kill the Goettl brand.

Enter Goodrich, an air conditioning industry executive who has bought and sold several HVAC companies around the U.S. In 2013, he took control of Goettl and immediately installed new management and systems to manage the company. Soon, Goettl Air Conditioning went from hemorrhaging millions of dollars a year to being a profitable, industry pioneer yet again. Soon, Goodrich would start expanding Goettl Air Conditioning throughout the Southwest while resurrecting the brand and ideals that shaped the company.

Class Is In: Goettl University

Later this year, the Goettl name will be elevated to new heights when Goodrich opens a new Las Vegas headquarters, which will include “Goettl University.”

Besides housing 200 employees of Goettl Air Conditioning, the 53,000-square-foot Las Vegas facility will also have the region’s largest state-of-the-art training center: Goettl University. The facility will include a 100-seat customer service center and mock HVAC systems built into the complex for realistic hands-on training and learning.

“This facility and Goettl University will fulfill a life-long dream of mine where HVAC technicians throughout the U.S. will be trained the Goettl way,” said Goodrich, who will continue to transform the industry and maintain the commitment to quality and doing the right thing for consumers. “Our technicians will receive ongoing real-life training and will be taught to be perfectionists – just like my father trained me. Every customer experience, every screw and bolt we install and every detail in the process will be best in class. Perfection will be our guide.”

Goodrich expanded Goettl Air Conditioning to his hometown of Las Vegas in April 2016. Since 2015 alone, Goettl has experienced 500 percent year-over-year growth and continues to grow. Today, Goettl Air Conditioning operates in Phoenix, Tucson, Las Vegas and Southern California. Goodrich plans on continuing to expand nationally. “Our plan is simple: grow the Goettl Air Conditioning brand and continue the iconic legacy and founding principals that made the company the most trusted and leader in the industry.”

 

 

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Carbon Monoxide: How to Keep Your Family Safe From This Silent Killer

Wednesday, January 24th, 2018

By Ken Goodrich

According to the Centers for Disease Control and Prevention, each year accidental carbon monoxide poisoning sickens more than 25,000 people in the U.S. and nearly 500 people die annually from exposure to the odorless and undetectable gas. In the desert, the cool months of December, January and February are typically when most homeowners and their families are vulnerable as gas heaters are used to keep warm. However, a few simple tips can help prevent illness and death. Here’s what you need to know.

How can I ensure the air my family breaths doesn’t have carbon monoxide poisoning?

Installing and maintaining a carbon monoxide detector is the best defense to prevent illness and death from carbon monoxide. Since “CO” is odorless and colorless, a detector can help save your loved ones. CO is produced when fuel is burned to produce heat and a detector is the only way to monitor the gas levels in your home.

Is a CO detector expensive and can I install one by myself?

Installing and maintaining a carbon monoxide detector is not difficult, however finding the right location to install one is vital. Include information here on where to install. A typical stand-alone detector will cost between $20 to $50.

What are the symptoms of CO poisoning?

Headaches, dizziness and an upset stomach are key indicators that CO might be at unhealthy levels in your home. Unfortunately, people sleeping are unaware that they might be breathing the gas so it’s important that CO detectors are located near sleeping areas in your home and have alarms loud enough to wake you.

Who is at risk for carbon dioxide poisoning?

Everyone is at risk for high levels of CO, however, the most vulnerable are infants, elderly and those with chronic heart disease.

 

What else should I know about CO?

Like smoke detectors, make sure you replace the batteries in your carbon monoxide detector annually in your home. In dessert areas , we always recommend homeowners do this in the spring when they service their HVAC systems before the summertime heat.

You should have your HVAC system, water heater and any other gas burning appliances checked by a qualified technician each year to ensure there are no leaks or unknown harm looming.
Ken Goodrich is owner and CEO of Goettl Air Conditioning

About Goettl Air Conditioning
Goettl Air Conditioning, established in 1939, offers the highest quality AC and heating equipment and a full range of maintenance, repair and replacement services. Goettl operates in the Phoenix, Tucson, Las Vegas and Southern California areas. All Goettl technicians are background-checked, drug-tested and receive continuous technical training to make them the best in the industry. Goettl AC was recently named the “Best HVAC” company by readers of Arizona Foothills Magazine’s “Best of Our Valley 2018”

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Ken Goodrich, CEO of Goettl Air Conditioning

Friday, December 8th, 2017

Originally published: 12.01.17 by HVACR Business Staff

Ken Goodrich, CEO of Goettl Air Conditioning

We sat down with Ken Goodrich, owner and CEO of Goettl Air Conditioning. Recently, Goettl made a $10 million investment on a mixed-use building that will become its headquarters and state-of-the-art technician training center. Goodrich discussed growing up in the industry, the art of acquiring companies and the need to give back to the community.

1. How did you get started in this industry?

I was recruited by my father, at the age of 10, to hold the flashlight for him while he worked on air conditioners. By the time I was old enough to drive, I was proficient as an air conditioning technician and ran service calls.

2. Is this what you always wanted to do?

No. I grew up in Las Vegas and it can be miserably hot on those roofs. I decided that wasn’t the way I wanted to make a living, so I went to college and got a degree in finance. When I interviewed for finance jobs, I’d get offers that were half of what I was making in HVACR. I couldn’t wrap my head around making half the pay, so I just decided to start my own business and go with what I knew.

3. So, you actually started your own company?

About the time I decided to return to HVAC, my dad fell ill and passed away. I purchased the business from my mother, it was called Racee Air Conditioning. I went to work on building an enterprise rather than a family business.

4. How did that business evolve?

Over the next 10 years, I had my struggles learning how to run a business and understanding how to implement business systems and processes, as well as creating management teams and leading people. Eventually, I built a fairly successful company, which attracted an HVACR industry consolidator in 1997.

5. What did you do next?

I sold the company and worked for them for a couple of years. Being a part of a larger company exposed me to operating processes, acquisition strategies and new perspectives on how bigger business is done. I was intrigued to see if I could take that knowledge and apply it to another company.

6. So, you started another company?

In 2001, armed with my new-found perspective, I started putting some businesses together in Las Vegas and Phoenix, and we grew sizeable in those markets. We had five locations and ended up selling them to the same buyer as last time, in early 2008. I became the division vice-president, then the president of the Western Division for several years, when the opportunity presented itself to purchase Goettl Air Conditioning. It was something I could not pass up, as Goettl has been a part of my career since I started.

7. What intrigued you about acquiring Goettl?

Goettl was the brand of the first air conditioner I shined the flashlight on for my dad when I was 10-years-old. Goettls were designed to operate in the high ambient temperatures of the Sonoran and Mohave Deserts. So, when I was growing up and learning the business, my dad installed Goettls.

8. How many businesses have you acquired?

In my career I’ve acquired 60 or more businesses. In my latest venture, I have acquired four, one in California, and three in Las Vegas. We currently have branches in Las Vegas, Phoenix, Tucson and Corona, Calif.

9. Are there more plans to grow?

Yes. We’re aiming to significantly increase our footprint throughout California. Our next move is toward Sacramento, and then going further into Los Angeles. We’re in what they call the Inland Empire, Riverside County area, which is hot weather. But, we want to expand that office to service further towards the coast and the L.A. county border.

10. How do you ensure you’re not too big?

I’m the guy who says, “Okay. We can go now” or “We need to slow down a little bit”, and it’s all based on performance metrics. We count 22 things every single day. We talk about the cause and the effect of why those numbers are right or wrong, and what to do about it. If we’re not routinely hitting those metrics, we slow down and regain our focus.

11. What’s the key to acquiring a company?

The number one thing you have to start with is leadership — leadership inside the branch or the business. Usually, when I find struggling companies, it’s because they’re struggling with management.

12. How do you fix that?

We establish a culture of achievement, customer service, accountability and teamwork. We create that culture, and then we accelerate the performance of the business. If I had to break it down to one thing, its leadership.

13. Once you install leadership, what’s next?

You have to find the talent. This is one of the key reasons for the new Goettl University, because we’re not only going to train our technicians and installers, we’re going to train our next management teams. Leadership skills and management skills will be part of our curriculum.

14. How are you setting up that curriculum?

We’ve recruited two industry trainers and they’re currently preparing the curriculum for all the key, basic understandings of the trade, and repairing and installing air conditioning systems. We’ve also taken that to the next level whereby we’re really close to being done McDonaldizing our business.

15. Can you explain that?

We have every repair, every type of installation documented — pictures and a training curriculum on each and every one of them, so that we can bring a guy in who has some experience, and then we’re going teach him to build a Big Mac our way, so to speak.

16. Can you tell us about your sponsorship at the College of Southern Nevada?

When the economy was down in 2008, they were looking at programs to cut out, and the HVACR school was one on the chopping block. I really respect the head of the program, Dennis Soukop. He’s put out some great people and done so much for the industry, I couldn’t let the program fail. I created a $250,000 endowment to basically show the college and the governor that the program had meaning and supporters.

17. What else has Goettl done to help the school?

We’ve also done an endowment for $100,000 to help veterans who graduate from the program. It gives them their first set of tools of the trade. There are two other scholarships: one is the Son of a Gun Scholarship which you’re eligible to receive if you’re the son of a contractor and want to learn the trade.

18. Why is it so important to give back like that?

It’s incumbent upon all business owners to give back to the communities in which they earn their livings. It’s also an effective way to rally your team around things other than the business to create a good work environment. If we rally the team around giving back to the community, helping the veterans or helping the homeless, it builds a stronger team.

19. How important is a company culture?

It’s everything. Culture is one of the key elements to a good turnaround. It’s the leadership and the culture.

20. How do you ensure you’re getting the quality you expect from your team?

I clearly define who we are and communicate that to the team. I define our vision and our mission, and we establish best practices to achieve these things. We also develop a culture of accountability to ensure we deliver an outstanding customer experience each time we are in a home and we motivate our team to achieve our goals.

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Goettl Air Conditioning helps victims of hurricane in Puerto Rico

Monday, October 23rd, 2017

Business News | 18 Oct |

An employee of Goettl Air Conditioning in Phoenix has been leading a donation drive to help people in the hurricane-ravished island of Puerto Rico.

Fernando De La Garza, a native of Puerto Rico, has been rallying employee efforts to donate clothing and other personal items for those still struggling to recover from Hurricane Maria. Besides the clothing donations, Goettl Air Conditioning is also sending 610 flashlights to Puerto Rico. Other donations include blankets, powdered Gatorade and various toiletries and personal hygiene items.

Goettl Air Conditioning is known for giving flashlights to customers and neighbors while doing AC repairs in the field. Goettl Air Conditioning also uses flashlights in its marketing efforts, which outline how Goettl owner Ken Goodrich would hold a flashlight while helping his father complete AC repairs when Ken was a small boy.

“We hope to bring some light and comfort to people still struggling in Puerto Rico,” said Goodrich. “I’m happy to see our employees jumping in to help and I’m proud of Fernando for stepping up to lead the charge.”

Since Hurricane Maria made landfall on Sept. 20, it has wreaked havoc on the island prompting food and water shortages while destroying much of Puerto Rico’s communications and power networks.

Garza, who hails from Puerto Rico, has family and friends who are still trying to recover and make ends-meet.

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Here’s what you need to know about phase-out of A/C Freon

Monday, August 14th, 2017

The year 2020 will capture attention for being an election year and perhaps for the summer Olympics in Tokyo. On the homeownership side of things, however, it’s the year that an old ozone-eating refrigerant long-used in American home air conditioning units is finally retired for good.

R-22 refrigerant, commonly known by brand name Freon, will no longer be imported or produced in the U.S. as of Jan. 1, 2020. With that, homeowners will see already escalating R-22 prices continuing to climb as supplies dwindle. Meanwhile, they will also be faced with questions about when to replace an aging system running on R-22.

The good news is, that in many cases, there are ways to tend to repairs that won’t require replacement of older systems using R-22 right away. Still, it’s important to find an honest air conditioning contractor who won’t try to talk you into an unnecessary replacement, said Dennis Soukup, director of the air conditioning technologies program at the College of Southern Nevada, which has educated thousands of valley air conditioning technicians through the years.

“I’m concerned about service technicians forced to be salesmen, and they’re telling people doom and gloom and that they need to buy a new unit when it’s really only a very common repair,” Soukup said.

Soukup, along with other experts, weighed in on what consumers should know about the potential effects of the coming R-22 production deadline.

The what and why of it

R-22 is a hydrochlorofluorocarbon known to contribute to ozone layer depletion. The U.S. Clean Air Act under the Montreal Protocol on Substances that Deplete the Ozone Layer indicates that on Jan. 1, 2020, the U.S. will no longer produce or import the refrigerant anymore. Air conditioning companies will be allowed to sell their remaining supplies of R-22 produced prior to the deadline, said EPA spokesperson Enesta Jones.

Air conditioning system manufacturers stopped using R-22 in 2010, replacing it in new units with the more ozone-friendly R-410A refrigerant. But for those with older systems still using R-22, that doesn’t mean an immediate replacement is needed.

“R-22 that is recovered and reclaimed, along with R-22 produced prior to 2020, will help meet the needs of owners of existing R-22 systems well beyond the phase out date,” Jones added.

The pricing glitch

Using R-22, unfortunately, comes at a cost — a steep one at that. Because of diminishing supply levels, R-22, today, costs around $100 a pound to replace, said Ken Goodrich, president and CEO of Goettl Air Conditioning, a heating and air conditioning service company serving Las Vegas, Phoenix and Tucson.

“The price is about 10 times what it was five years ago,” Goodrich said.

The industry veteran also has seen home warranty companies institute clauses about R-22’s obsolescence and charge higher fees for repairs as a result, sometimes upwards of $1,000.

“I’ve gotten calls from about 25 people this summer with home warranties saying ‘I gotta pay $1,000 because of R-22,’” he said. “Some make the decision that they’d rather put that $1,000 towards a new high-efficiency unit rather than a $1,000 Freon drop.”

Goodrich agrees with Soukup, saying, “If someone says you need to replace a system just because of R-22, I’d say that’s not quite the case.”

Soukup says it’s important to watch out for common repairs such as fan motors, capacity relays, contactors and other system parts suddenly becoming a conversation about replacing a unit because of R-22.

“It’s 117 degrees out and people are scared. Someone says you need a new unit and it’s really only a routine item,” Soukup said. “You don’t need a new car when you only have a flat tire. … I tell people, ‘Don’t panic until you have a bad compressor.’”

 Alternatives to Freon

There also are several alternatives that R-22 systems can use without needing retrofitting. They are what the industry terms as “drop ins” not requiring changes to seals or oils within the sealed air conditioning system.

The most common alternative refrigerants are R-422D, R-427A and R-407C. Soukup categorizes them as “good, better, best” and routinely uses R-407C, saying it is very close in performance to R-22.

“If my unit was to leak and have a problem that’s routine and does not require a major component change, I’d use R-407C. It’s about a 98 percent spot-on identical replacement to R-22,” he said.

The alternatives come at about one-third the cost of today’s R-22 price, too.

While Soukup sees R-407C as a viable alternative, Goodrich prefers to top off systems, after fixing leaks with R-22, adding that in some cases systems can run up to 30 percent less efficient, particularly in extreme heat above 105 degrees.

“These drop-ins just aren’t going to have the same capacity. … The air tends to be about 3 degrees warmer. That’s the downside,” Goodrich said. “The upside is you can keep the old machine running and not have to spend $6,000 or $8,000. and you can push it off for a little while. … You just have to remember that it’s not going to be as good as putting in new Freon.”

Maintenance, things to watch for

The R-22 phase-out can impact a few maintenance and repair scenarios any homeowner might face. Here are a few tips to keep in mind.

■ No either/or: If you have R-22 refrigerant in your system and levels are low, you must either refill with R-22 or, if you decide to use an alternative, the R-22 must be removed and completely recaptured and the system must be refilled completely with the alternative. It cannot simply be topped off with a cheaper alternative refrigerant, experts explained.

“A good technician should show you and break down the difference in price and clearly explain what they’re doing,” Soukup added.

■ R-22 certification: When selecting a contractor, make sure he or she has the EPA’s Section 608 certification, which is needed to service equipment containing R-22, Jones said.

“Homeowners should also request that service technicians locate and repair leaks instead of just ‘topping off’ leaking systems,” she added.

■ Watch the attic: If you have a unit where one part of it is outside and the other in the attic (most single family residences in Las Vegas do), make sure the technician also services the unit in the attic, Goodrich said. Just tending to the condenser outside of the home is not enough.

“Make sure they go up in that attic. That’s where a lot of leaks happen,” he said.

■ Tune-up time: An annual tune-up should occur in the spring when the weather first starts to warm up. “It’s that first time you reach to change the thermostat, that’s when I tell people to call someone out,” Soukup said.

■ Basic maintenance: Both Soukup and Goodrich also suggest other general maintenance to extend the life of the unit, such as regularly changing air filters, checking the thermostat battery annually and keeping the outside air conditioning coil free of weeds and bushes.

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Goettl’s Tips to Beat the Summer Heat & Save you Money

Monday, August 14th, 2017

With the heat of summer in full swing, it can be difficult at times to not long for a cooler place. But while the only way to get to that cooler place in reality might be using your HVAC system with Goettl, doing so doesn’t have to bust your budget. Financially responsible HVAC use involves nothing more than knowing and applying the following money-saving tips. Maybe you’ll save up enough to travel to that cooler climate in real life after all!

1. Choose a Programmable Thermostat

If you don’t have one of these, your HVAC unit will work overtime to keep your home at a specific temperature no matter what time of the day it is or who is actually home. With a programmable thermostat, you can set a different temperature for different times of the day, meaning your HVAC unit won’t be working in overdrive when you aren’t there. You can also program settings for different rooms.

2. Check the Vents

Vents that are closed or dirty can make it much harder for your HVAC unit to operate properly. If a particular room in your home seems warmer than the others, a closed vent could be to blame. Dirt and dust can also easily collect on vents, which makes it harder for that refreshing air to circulate in the room.

3. Change the Air Filters

The air filters in your HVAC system should be changed at least every six months and preferably every three. Some experts even suggest changing them monthly. If your filters are clogged or dirty, they will block airflow and reduce overall system efficiency. Just taking this step alone can reduce the energy consumption of your unit by up to 15 percent.

4. Block the Sun

If your unit is located in direct sunlight, you could be forcing it to work much harder than it actually needs to. An awning or tree to cover the unit might do the trick, although it’s important not to let parts from any trees get into the unit. Blocking the sun inside your home by keeping blinds and curtains closed is also important since direct sunlight through a window can easily heat up rooms inside your home and make your unit work that much harder.

5. Keep It Clean

It is a good idea to keep both the indoor and outdoor components of your HVAC system clean. Keeping the outdoor condenser fan clean helps it run efficiently, and cleaning the indoor evaporating coil means that your system can do a much better job of keeping the air that moves through it cool.

6. Use Ceiling Fans

Hot air rises, meaning that during those hot summer months, you can expect to find more heat near the ceiling or on the upper floors of your home. Ceiling fans can help move this air out of your home. They also help circulate the cool air coming from your system around the room.

7. Replace Older HVAC Units

Just like any other kind of machine, HVAC systems wear out and break down over time. They become less efficient at doing their jobs and need replaced. Technology has also improved over time, so newer HVAC models are generally more efficient than their older counterparts.

Goettl Air Conditioning is an HVAC company that has been around since 1939. Based out of Phoenix, Goettl serves the areas of Phoenix, Tuscon, Northern Arizona, Las Vegas, and Southern California. The company was founded by brothers Gust and Adam Goettl and is currently owned by Ken Goodrich.

Goettl provides a full range of HVAC services. Some of the services they provide include:

Air Conditioning

Goettl installs new air conditioning systems as well as repairs and maintains existing units. They offer cleaning services, check refrigerant levels and perform a complete inspection of your air conditioning unit to ensure it is in good working order.

Heating

You also need your HVAC system to work in the winter, and Goettl is here to help with that as well. They can install new heating systems as well as inspect and maintain existing ones.

Heat Pump

If you are looking for something that combines heating and air conditioning into one unit, a heat pump is the way to go. It looks like a standard air conditioner but is capable of moving heat both into your home and out. Goettl can install and maintain these units.

Thermostats

A smart thermostat is a smart way to save money, and Goettl both sells and installs these products. Take complete control of your HVAC system no matter where you are with a smart thermostat.

These are just some of the many services Goettl has to offer to those in need of a good quality HVAC system. However, it’s not just their expertise and range of services that makes Goettl shine. Goettl’s work ethic is also superior within the industry. Their skilled and highly trained technicians take pride in doing a job right the first time, meaning you get more value for your money. They also seek to provide an unmatched quality of customer service to all of their customers. Goettl’s goal is to have customers seek them out again and again for their HVAC system needs, and they know the best way to make that happen is to do an excellent job the first time.

While summer is hot and generally means cranking up the AC in order to make it a little more bearable, draining your bank account in order to stay cool is not something you have to bear. With a little knowledge of how to keep your system running efficiently, saving money while still running the AC is still very doable. Goettl can help you keep your system in top shape with the unique blend of expertise and customer service that only they can provide.

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Sadie says “Remember we get hot too! Take care of us with these tips and tricks!”

Monday, June 19th, 2017

List of General Tips

  • Beware of the Sidewalk

Cement, asphalt, and even truck beds can be hotter than they look! The American Veterinary Medical Association recommends trying to stay off hot surfaces during the summer as they can burn your pet’s paws. If you can’t hold the back of your hand to sidewalk for 10 seconds without feeling the heat, consider moving your walks to the morning or late evening.

  • You pets can get sunburn too!
    Pets can get sunburn too, and pets with light colored, short coats are especially susceptible. To beat the heat, apply a pet safe sunscreen to their ears and nose 30 minutes to outdoor activity.
  • Set an appointment with your groomer!

Keeping your pets well-groomed in the summer months helps them regulate their temperature. The American Veterinary Medical Association recommends keeping your pet’s properly groomed to provide better circulation and temperature relation.  Call your local veterinarian to figure out the best cut for your pets.

  • Heatwave

Because your pets can’t sweat like you do, it’s harder for them to keep cool during the summer. The Humane Society of the United States recommends making sure your pets have access to fresh, cool water and shady places during the summer, and keep an eye out for dehydration while they are outside.

  • Splish-Splash!

Consider getting a doggie pool for your pets to play in during the heat. A doggie pool will give your pets a way to keep cool while also provide them with a new toy to play with at the same time. It’s a win-win!

  • Gardens, Garages, and Grass oh my!

Summer temperate can cause antifreeze to leak from overheating cars, leaving sweet tasting puddles that are harmful to pets. Keep an eye out for leaking cars, and make sure to keep your pets away from the mess. Some lawn and garden products could be harmful to your pet’s health. Keep fertilizers and other garden related products up and out of your pet’s reach.

  • Day at the Beach (Lake)?

While the cool water may be tempting to a hot dog, make sure they don’t drink too much (lake? salt?) and the salt in the water could make them sick. Did Fido make a splash? At the end of the day, make sure to rinse their coat with freshwater, as salt and other minerals found in ocean (lake?) can cause damage to your pets coat.

  • BBQ and Fireworks

With BBQ season in full swing, Make sure to keep your dogs and cats out of foods containing grapes, avocado, chocolate, fatty meats, and onions, as these foods are harmful to your pets. When it’s time for fireworks, remember your pets might get scared! According to the ASPCA, more animals go missing around 4th of July than any other time, so give your pets a safe, comfortable place to hide during the festivities, and make sure their collar tag is up to date.

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Profile: Vice President Dan Bonner

Friday, May 12th, 2017

Screen Shot 2017-04-25 at 11.23.07 AM

Name: Dan Bonner

Title: Vice President at Goettl Air Conditioning & Sunny Plumber

Married/Single: Married

Kids: 2 daughters Samantha and Emily, and my son Zack

My day is like…

getting through a significant day of work, then ending it with my family.

I was born…

in Philadelphia, let’s go E-A- G-L- E-S!

My favorite thing about Arizona…

is the weather. No more daily rain, raking, shoveling, wind hurting my face, dressing in a dozen layers just to run a quick errand, etc.

I’m listening to…

our newly adopted puppy squeaking his new toy. He is making sure that is all anyone can hear at the moment, a payback gift from mom, it contains 5 squeakers.

One thing I cannot live without…

is my coffee in the morning. I need to get in at least one cup at 5 am just before diving into my work emails.

When I was younger, I wanted to be…

older. I’ve gained more patience since.

I’m inspired by…

my wife. She is a strong person. She bends without breaking, while keeping everything together and holding the family up at the same time. She is incredible.

The one person who motivates me is…

there has been several people that I have met, but the man in the mirror does it most. It has not been easy, but I’ve found that when I took the responsibility for my own motivation, I was able to meet more of my own goals and exceed my own expectations.

The perfect day would be…

an early round of good golf followed by an evening with my wife. She is my best friend. It doesn’t matter what we do, we always have a wonderful time.

My first job was…

caddying at a country club. A group of us from the neighborhood would get up early on Saturdays’ hitch hike out to the Country Club. The job was a good way for an underaged kid to earn some real money for some real unnecessary stuff I’m sure I had to have at the time.

My life…

has been an adventure, struggle, and a joy. I’m grateful for it all.

I’m currently working on…

tweaking two already successful companies, Goettl Air Conditioning & Sunny Plumber to the next level in customer experience.

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Ken Goodrich, president and CEO of Goettl Air Conditioning and The Sunny Plumber

Monday, March 27th, 2017

As a young boy, native Las Vegan Ken Goodrich often was by his father’s side when he made calls for his air-conditioning business.

Today, Goodrich owns and operates two Las Vegas-based companies: Goettl Air Conditioning and The Sunny Plumber. Goettl AC was established in Phoenix in 1939 by brothers Gust and Sam Goettl. After acquiring the Arizona-based heating, ventilation and air-conditioning company in 2013, which also had a second location in Tucson, Arizona, Goodrich expanded the business to Las Vegas in 2016.

When he purchased Goettl AC, Goodrich also started The Sunny Plumber in Phoenix and Tucson. He expanded The Sunny Plumber to Las Vegas in 2015 and then to Corona, California, the following year.

Goodrich recently acquired two additional Las Vegas-based air-conditioning businesses, and he plans to continue expanding his brands across the Southwest.

Q: How many employees do you have on staff in Las Vegas at this time? What’s the total across all your company’s locations?

A: We currently are a crew of 56 in Las Vegas and are recruiting daily to get (it) up to 70 before the first 100-degree day. It warms my heart how Las Vegas has embraced our brand, beliefs and message, which have fueled our rapid growth here, especially since I am born and raised here in Las Vegas.

Q: When did you acquire Las Vegas Air and Paradise Air, and how did it come about? What has been the biggest impact overall on your company since you took over these additional businesses?

A: We wrapped up the Las Vegas Air and Paradise Air acquisition in November 2016. I’ve acquired a lot of businesses in my career, but these were different than most. This acquisition wasn’t about adding customer base or taking a big competitor out of the market. This one was about bringing experienced talent to the Goettl brand.

Michael Gamst, Stephen Gamst and Clayton Johnson, the former owners of Las Vegas Air and Paradise Air, who collectively have over 90 years’ experience in HVAC, are seasoned operators. Their impact to Goettl started immediately, bringing leadership and energy to the crew, which are key elements of our business growth and the road to create raving fans out of customers.

Q: What do your plans include for continuing to expand your company in the next year? Next five years?

A: Our mission includes becoming the market leader in each market that we serve. In Phoenix and Tucson, Arizona, we have accomplished that mission. In Las Vegas, the crew is laser-focused on taking over the market leader spot in 2018. In California, our acquisition team is busy identifying acquisition targets from San Diego to San Francisco. We plan to be the market leader throughout California, as well. After the western United States are covered, we will be heading east.

Q: Will you be expanding the air-conditioning and plumbing portions of your business or focusing on one area? Any plans to combine them under one company name?

A: Our business model is both plumbing and HVAC service and modernization. We have identified and implemented many synergies that make the model less cyclical due to weather, as compared to an HVAC-only operation.

We made the decision to brand the two trades differently because the consumer focus groups we commissioned early on suggest that most consumers have their plumbing company and their HVAC company. They believe that no one can be an expert at both, and I happen to agree.

Q: What is your ultimate goal for Goettl Air Conditioning and The Sunny Plumber? Are you ever concerned that your company might get too big?

A: Our ultimate goal is to bring our brand, our unique customer-centric culture and processes across the nation and become the gold standard for home service in the U.S.

With regards to being concerned about growing too big, our decentralized model puts the local management on the frontline with our customers, as most of our smaller competitors are structured. To a customer in any market we serve, the relationship is transparent, as they will be dealing with a local crew making swift decisions on their behalf. As we grow, our mantra will become: “Be national, act local.”

Q: What do you believe is most important for you to instill in your employees to ensure your company’s continued growth and success?

A: First, an unwavering commitment to making the customer happy and doing whatever it takes to make that happen. Next, having a high level of respect for the trade and a commitment from our technicians to “sharpen their saws,” aka continuing their education to be the best of the best in the industry.

Last, but not least, while in our customers’ homes, do the things that protect our customers’ health and safety. Change their smoke detector batteries; replace the screws in the AC unit that the last guy left out; and check the duct system and seal up any open areas that may draw dust and dirt into the home.

Q: The Goettl AC logo features a young boy holding a flashlight; can you explain why you chose that imagery to represent your air-conditioning business?

A: Our brand is about the experience, joy and life lessons a boy learns by holding the flashlight for his dad. Most men have experienced holding the flashlight for their dads and identify that as a positive impact in their lives.

I was a 10-year-old boy holding the flashlight for my dad, Duncan Goodrich, as he worked on an air conditioner for a customer. Through many years of being the official flashlight holder, I became a skilled HVAC technician, learned invaluable business lessons and, ultimately, how to be the best at what I do and make customers happy. By the way, the boy on the logo is a digital re-creation of my son, Duncan, when he was 10 years old. I’m pretty sure he resembled me at that age.

Q: Besides learning from your father, do you have any formal education in air-conditioning and plumbing? Do you think that having a technical background is essential to running the business side of things, and if so, why?

A: My formal education in the trades came from the “school of hard knocks,” which I believe I may have enough credits (from) to earn a doctorate. I have attended many trade-related continuing education courses over the years and have read something trade-related every night for 25 years. Most of my management team, however, has no experience or training in the trades. It’s just a different skill set — leading and managing people, as opposed to knowing the trades. I was fortunate enough to be trained in both worlds, as I received a Bachelor of Science in business administration and finance right here at UNLV.

Q: What made you decide to support the educational component of the air-conditioning industry? How has being involved in that aspect affected you personally?

A:I’m a believer in giving back to the industry that has done so much for my family and me, and it has been a rewarding experience. I have made trade education one of my personal missions. Helping people with education can have a big, sustaining impact on their lives, their families and the industry. Some of the areas I have supported are providing scholarships for young men and women to receive an associate degree in HVAC and providing tools for post-9/11 veterans upon graduation, so they can be prepared for their first job in HVAC.

Q: What are the other companies you’ve built and sold during your career? Why did you choose to part ways?

A: I built Racee Air Conditioning, Lang Refrigeration, Economy Air Conditioning, Gardner Refrigeration, Spud Henry Plumbing, Sunset Sheetmetal &Air Conditioning, ASSAP Services and Yes Air Conditioning and Plumbing. I sold these businesses because they gave me an offer I couldn’t refuse.

Q: What was your reaction when you found out you were chosen to receive the Contractor of the Year Award from the SNARSCA (Southern Nevada Air Conditioning Refrigeration Service Contractors Association) this past year?

A: It was quite a surprise and an honor to be recognized by my peers. Truth be told, I teared up and thanked my industry fellows for the honor and the recognition of my industry contributions over the past 30 years.

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Management Action Programs (MAP) Announces 12th Annual Presidential Award Recipients

Monday, March 27th, 2017

LOS ANGELES, March 15, 2017 /PRNewswire/ — There’s much debate around what great leadership looks like today. Yet there’s no denying this fact: When leaders focus on what’s vital in their business, they’re more apt to get results and sustain success. In the spirit of recognizing and celebrating this relevant truth, Management Action Programs (MAP) is proud to announce the recipients of its 12th Annual Presidential Awards.

The MAP Presidential Award calls out the excellence of leaders who demonstrate extraordinary dedication to effectively leading themselves, their teams and their organization. Yet the award also spotlights their team’s success in using the MAP Management System™ to achieve breakthrough results. A proven business-management solution, the MAP System leverages MAP’s customized consulting and an accountability process to execute Vital Factors® Goals. This process is the critical, differentiating factor that’s enabling these organizations’ achievement. It’s also giving these organizations a significant marketplace edge in providing the strategies to sustain the healthy business-management habits of their disciplined leaders.

“These are impressive organizations,” says John Manning, president of MAP, the Los Angeles-based firm that has helped 170,000 leaders in more than 15,000 organizations over the past 50+ years. “They’ve worked hard to embrace and uphold structured accountability in everything they do. They’ve transformed their organization from the top down, developing strong companies with loyal employee and customer/client followings. With MAP’s proven system, they’re experiencing greater performance, profitability and overall health. Today, we’re celebrating their commendable commitment and notable accomplishments.”

The 2016 winners have all implemented MAP’s unique process discipline to strengthen their organizations through on-target business-plan execution and the achievement of Vital Factors® Goals. The Presidential Awards criteria include:

  • Implementation of the MAP Management System™ throughout the organization;
  • Significant improvement in company Vital Factors®, the critical elements that sustain business growth;
  • Establishment of consistent, effective leadership that provides clear company direction;
  • Reinforcement of company values through consistently “walking the talk”; and
  • Demonstration of the overall, hard work of its executives, management and employees.

MAP’s 2016 Presidential Award winners receive recognition from MAP’s leadership and consulting team, media/public acknowledgement, and mentions through MAP’s website and cutting-edge communications. This year’s winners include:

CIRE Equity / CIRE Partners
COLLIER Mfg., dba 30 SECONDS Cleaners

DNG Enterprises
Goettl Air Conditioning and The Sunny Plumber
Los Alamitos Enterprises
MTI Ready Mix
Pierre Landscape
String Real Estate Information Services
Zurvita

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