It was memorial day weekend, and it was Sunday a little before noon. The guy from Goettl, named AJ, was here by a 1 o'clock. He ordered the part and got it fixed the next day. We really couldn't have asked for more polite, courteous or responsive service. I'd recommend Goettl Air Conditioning to anyone!
— L. B., Phoenix
Prompt and efficient. The install was done so well and quickly. I was impressed.
— C. Lazarr, Phoenix
The workers were very knowledgeable and efficient. Goettl is clearly a quality company.
— M. Rainey, Phoenix
I liked everything about your salesperson and the installers. They were very kind and helpful. I am very happy with my new unit. I talked with several other dealers before choosing Goettl. I made a good choice.
— L. Ferguson, Phoenix
The workers were very qualified on the job. Service was excellent. I will always call Goettl.
— R. Darnell, Mesa
Goettl has the nicest people working for them. Fair prices, no complaints. I am on the Board here and will recommend Goettl when the opportunity arises.
— M. Throndson, Tempe
Walt had my new unit running and my house cool when I got home from my workshop. It was so nice to walk into a cool house. John Pisoni and Walt did our job so smoothly and quickly. I was pleased. I had it working for one month, and on those hot, or monsoon "humid" days, when one drips outside, it’s great to have a cool, comfortable "Goettl" run home. Thanks!
— C. Robinson, Glendale
Installation was very timely. Everything went very smoothly.
— D. Giddens, Casa Grande
Courteous, professional and friendly service, no complaints at all. They were hard working young men.
— P. Otis, Tempe
Clean, efficient, polite, friendly, and quick.
— J. Bancroft, Tempe
Neat, clean, and well educated to perform their duties. Very courteous.
— C. Phillips, Scottsdale
Jerry Kramer was a very honest, no pressure salesman. Gave me a great deal on the new unit. The installers were excellent and very thorough and answered all my questions.
— B. Taylor, Glendale
When my air went out Goettl sent Rolland Saxton to help. The repairs required much involvement and proved time consuming but he worked very efficiently and got my unit working in tip-top condition.
— N. Kowalchuk, Tempe
Tom Mallory is a fantastic technician. He was extremely polite, very professional and able to answer any and all questions that I asked him. He was a great representation of Goettl Air conditioning.
— M. & B. Wagner, Phoenix
Goettl provided excellent service for us in every aspect. Francisco was the first technician that came to visit our home and sold us a new GK program when it was time to have ours renewed. After receiving a buyback letter in the mail, Scott Cook was sent out to us and went over every detail involving us getting a new unit as well as the different options we had to choose from. We were thinking about getting a new unit when we came home to find out our unit was leaking. We then called Goettl again to set up a standard evaluation. Austin and Brian were sent out to perform the evaluation. Brian was very eager to learn and extremely polite. Austin then sat down with us and explained that our best bet would be to get a new unit. Austin spent a lot of time on the phone getting the sale to go through which we found very impressive. Both Austin and Brian were very kind and professional. The last two techni-cians that came to our home were Bill and Byron. They came out to install the new unit and were both very knowledgeable on everything they were doing and completed their work in a timely manner.
— J. & B. Kearney, Phoenix
I am so impressed that you retain such talented and effective employees. The lady who responded to my call was both courteous and efficient in getting a repairman to my house within 90 minutes. The repairman noticed the problem immediately and had the air back on within 40 minutes of arrival. The issue was a rarity in my new Goettl AC, which replaced my previous Goettl HV AC that I had for 47 years! I made this upgrade with Goettl because of your reliability and this has proven to be a good decision for a number of reasons!
— K. M. Ries, Scottsdale
I recently had the experience to work with Goettl. AJ Witt was sent to my home and I found him to be very professional. He spoke well while keeping me informed of everything he was working on. He also followed up with me after he finished his work. I think he deserves a raise.
— A. Bruck, Scottsdale
Brian Johnson was sent out to my home and he was a fantastic technician! I am very pleased with his thorough work and his professionalism. Goettl is fortunate to have an employee the caliber of Brian.
— J. Coulter, Scottsdale
Goettl just installed a new unit in my home. They sent out Carlos Lugo and Jorge Rocha who did a fantastic job. They showed up very clean with a great professional attitude. They worked quickly and efficiently and did an overall fantastic job. I also want to thank everyone in the office who helped to make the install happen so quickly. I have had such a great experience with you guys that I will be sure to spread the word to anyone willing to listen!
— B. C., Tempe
Rolland Saxton came out to my home to do some work this past Saturday. He was very professional and thoughtful and I would recommend his work.
— C. Fassender |
We recently became the proud owners of a new Goettl Air Conditioner/Heat Pump. We were so impressed with the employees who helped this transaction take place. They were pleasant and helpful, and certainly knew the product they were installing.
Additional work was required due to the increased amount of air “rushing” through the duct work. William carefully examined the problem, explained the cause, designed the necessary plan, requested the necessary materials, and then in a most efficient manner, solved the problem to our satisfaction. He worked carefully and patiently in the heat and dust, made sure we were happy with the result, cleaned up the mess, repeated directions (again) for the thermostat and remained calm and “nice to have in our home” the entire time. You can be very proud of the way these people represent your company, especially William.
— The Melvins
The Technician was very good. Friendly and professional.
— C. Broxterman, Phoenix
Very professional and polite. Excellent customer satisfaction.
— N. Hurisperger, Phoenixx
Fast and efficient.
— F. Brooks, Phoenix
Your representative was very informative. This was our 1st purchase of a heat pump since moving here from back east. We knew very little, and he had the patience to help us.
— R. Echard, Glendale
I liked everything about your service.
— F. Ryan, Peoria
Was able to get service fast, and didn’t have to wait all day.
— L. DeCinko, Phoenix
Prompt - Timely, Courteous, Knowledgeable. I was impressed.
— H. Cooper, Sun City
Service was quick, and at 109 degrees, that was important.
— K. Aboud, Scottsdale
Professional and on time.
— D. Short, Scottsdale
Quick response - within the timelines. There was nothing I didn’t like about your service.
— F. Trujillo, Phoenix
What I like most about Goettl’s service is being a Gold Key Customer and your excellent service.
— J. Brinkroeger, Scottsdale
What I liked most about your service was that it was fast and good.
— J. Stegemann, Sun City
Kevin was very helpful.
— I. Hudson, Scottsdale
I dealt with Jerry K. to replace a unit, (I was out of state), and was pleased with his efforts.
— D. Berry, Phoenix
I am a Goettl customer. Have been for 30 years.
During the past week my current 3 year old Goettl was not performing up to spec's. Because of this I had the occasion to interact with Dam Brumlow on several separate dates. Let me preface my comments by saying I am not generally one to write letters or make phone calls expressing either my dissatisfaction with or approval of how I was dealt with by those individuals representing the businesses providing me with necessary professional services.
In this case however, I feel I simply cannot refrain from comment. Dan Brumlows' conduct was exemplary in every way. The basic things, such as appearance, mannerisms, professional conduct and an 'in command, reassuring presence' all come easily to him. Such skills are at the heart of what constitutes good customer relations. It is not easy to project cool, calm and collected in 110 degree heat. All the more difficult when your customer has been living, perhaps for a day or more in such heat and the 'real patient' is a big metal box that cannot tell you where it hurts.
In Dan Brumlow you have in my opinion, an outstanding asset capable of doing many things to promote the interests of, and enhance profitability at your company. His bottom line potential if utilized correctly is considerable. If it was my decision to make, here is how I would use such an asset.
Not everyone no matter what their level of experience or time on the job is capable of taking what they encounter in the field, internalizing it, condensing it down to a few sentences that can be taught quickly to others to help them become more adept at dealing with the wide variety of exigent circumstances arising moment to moment in the field. Therefore I would make sure a large portion of his time is spent training other technicians hands on by example. Also in classroom settings or seminars. Mr. Brumlow is valuable both for his technical skill and knowledge as well as for his customer relations instincts. A real breath of fresh air in an increasingly stale industry.
Clearly Dan possesses both custodial and creative talent. He can teach what is sound official company methodology developed over time by others, what I call custodial talent, and this is important, but he can also act in an original proactive fashion, what I call creative talent, responding to the ever changing fluid conditions of operating in the field, developing or modifying methods and policy and effectively teaching those things to field reps or managers to the betterment of company productivity and bottom line profitability.
I retired years ago from a career in corporate America, I needed more family time, but if I still had similar responsibilities today for directing national marketing and sales and allocating management personnel and resources, Dan Brumlow is the type of person I would have brought in, and moved up quickly. He is a keeper. I would take pains to keep him off any competitors payroll, and secure on my payroll. His compensation package should be increased accordingly and regularly.
—G. A. Fina, Phoenix
It is difficult to find the proper words to express our appreciation to you and your staff for the services we received from your firm. Your sales representative David Erhart is a thoroughly knowledgeable, qualified advisor in his presentation as to which units would best serve our needs. He was pleasant to deal with and untiring in finding ways for our financing the purchase. Your installation crews Jimmy and Raymond, Jorge and Carlos, and another whose name I did not get, were efficient and diligent in giving us quick service. And your throwing in the hot water heater and filters, gives us pause as to how to describe our appreciation. Special thanks go to the installer of the hot water heater who working in brutally hot circumstances to install the heater in an area nearly too small for it. Our whole experience was pleasant and rewarding but special thanks go to David who wouldn’t give up on us.
— G. L. & R. Clay |
